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wayne e. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Utica
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
From beginning till the end, this U-Haul facility made me feel valued as a customer.
Micheal C. | Overall ExperienceThe staff was very nice and professional !
Frantasia B. | Overall ExperienceQuick and easy.
Kristopher K. | First ImpressionsWorked well with me I appreciate it
khalil t. | Overall ExperienceFast, Respectful & 100% good service.
Ricky C. | First ImpressionsThanks
Daniel P. | Overall ExperienceFriendly but not pushy. Seeing the sizes in your show room helped.
Barbara B. | First ImpressionsEach time I came in and had to personally deal with staff they were very helpful very polite and engaging... Great experience
Stacy B. | Overall ExperienceStaff was very helpful but two units had doors that were hard to open needing maintenance
miles M. | Overall ExperienceThe man who waited on me was excellent
Vincent F. | First ImpressionsNice, friendly + Efficient staff, checkinin/pit process
tracy m. | Overall ExperienceThe staff was very helpful and the facility was very clean but the unit doors are not well maintained. The door on my first unit was broken and when they switched me the second unit door was difficult to open and close. The doors need better maintenance.
miles M. | First ImpressionsThe staff was helpful and they worked with me well
Mark T. | Overall ExperienceThe manager nelson was great to talk to when I had any questions. Would rent there again
olivia d. | Overall ExperienceAll of the staff was great but the best was Mr Nelson he helped out a lot an we appreciation all he did for my family and I
Rachelle B. | Overall ExperienceThe person, his name is Ray was very nice and very helpful but the poor guy needs help
Mark T. | First ImpressionsGreat staff. Super helpful. Only constructive feedback I could give would be the appearance and upkeep in the self storage area. Just needs some updates. But overall nothing to turn me away.
Ben G. | First Impressionsthe gate didnt work for months so that kinda sucked, still paid full price for half the security, which is why i left. also i think the water gutters that come down from the roof and run off the side of the buildings in between every few units leaked badly into my unit. nothing like actually damaged but everything that was in the front left corner of my unit (near the drain spout outside the unit) was soaked. it was just towels and clothes for me which can be easily washed but i worry for someone else that may have like nice wood furniture or important paper documents? the staff there is very friendly tho and renting vehicles for moving was always very easy and efficient.
Addison B. | Overall ExperienceIf I ever need a storage again I would go back to U-Haul
Antoinette F. | Overall ExperienceRay at the front desk,,,,,Is the Man !
Frank L. | First ImpressionsNatalie was so helpful!
Priscilla C. | First ImpressionsThe staff was on top of all our needs, even before we got there.
adam m. | First ImpressionsThank you all for a good experience. I would def rent from there again shall I need storage in the future.
NICOLEYOLANDA P. | Overall ExperienceRay Cousins was outstanding!
Malcolm L. | First ImpressionsGood service .friendly personnel
craig b. | Overall ExperienceThe staff is always friendly, polite and very helpful
Lisa O. | First ImpressionsThe store is very clean, and their restroom is exceptionally clean. The staff is wonderful. I am very impressed, and I am sharing my experience with other people. My realtor was very happy to hear about my experience, as she has other clients who would find this useful for their move.
William A. | Overall ExperienceYour staff was wonderful, and very helpful. The facility is very clean and comfortable. This storage solution is a lifesaver- or at least a sanity saver. The closing on our house was moved several days earlier. The only way to empty it so quickly was to have a uhaul truck to put everything in, and a storage unit to move it into . We now have a month to sort and deal with it all. Our realtor was impressed and will share this with other clients. She hadn’t realized you had this service. Your staff was very kind and we will share our experience with friends.
William A. | First ImpressionsNelson at the front desk was extremely helpful and a great employee for you guys to have.
Jeffrey W. | Overall ExperienceI have been to Lomond Place u-haul several times and the staff are always very pleasant and helpful. It’s greatly appreciated!
Linda G. | First ImpressionsFrom day 1 to my close out day the experience was excellent!
INDIRA R. | Overall ExperienceBroken gate Drive through not really adequate Received notice of late payment with a $15 surcharge instead of receiving a notice that my payment will be due in a few days. It would have been paid and I would have saved the late fee. At the time of renting, they ask for other addresses and all. My contact info and my billing info should be sufficient. Not please with the all the requirements. Easier to rent a truck than it is to rent a 10×10 storage. Really?
Mario P. | Overall ExperienceVery helpful staff. Ray went over and beyond. Great customer service.
Kathleen K. | Overall ExperienceI should’ve walked away when I rented the storage unit and the person was extremely rude. They then did not set up automatic payment and sent a letter to the emergency contact that I was not paying my bill. I had no idea until I went to the unit and was told I had a past due bill. The facility is almost NEVER secured. Only twice did I ever have to use my access card. The roof leaked and caused boxes to get wet and moldy. I was never notified of any issues however the day we moved out they were repairing the roof. It caused moldy clothes and broken boxes because of the wetness that resulted in broken dishes. The staff said “awesome” and that was it. Absolutely the worst experience ever!
Melissa S. | Overall ExperienceOutstanding service! Pleasant, helpful, really listened and assisted me with solutions. Highly recommended. Thanks Chad!
Stephen F. | First ImpressionsStorage isn’t free the first month. My things were in there a week and a half with no reimbursement.
Daquila C. | Overall ExperienceRay was very courteous and quick to get me on the road
Joe W. | First ImpressionsThe guys at this location are the greatest, easy to work with and have great personalities.... would definitely recommend going to the Lomond location for all of your trucks and storage needs!!!
Dominica A. | Overall ExperienceI’m upset about losing my valuable belongings,but I can’t lie you guys are phenomenal and yes I would recommend this company!!
Debbie S. | Overall ExperienceThanks for the 20 years or so I have had a storage unit with you. Even though management has changed numerous times, the staff was always courteous and friendly. My company has decided to terminate our use of storage needs or otherwise I would have remained a customer.
CHRISTOPHER C. | Overall ExperienceManagement has poor attitude makes you feel unwelcome especially if you’re from out of state they have no respect for anyone who comes into the store they feel that they must take your blood in order for you to have a walker there they have no sense of hospitality and I will never ever purchase anything from the store let alone use anything with the U-Haul name tag on it there’s nothing that they can do or say that will change my mind
Jonathan A. | Overall ExperienceNice to have a secure place to leave some belongings for a short period of time. People are friendly and knowledgeable.
DONNA R. | First ImpressionsEveryone when I checked in and out were outstanding and extremely helpful. Thanks Ladies and Gents!
John R. | Overall ExperienceThe place is well maintained and staff are great. I have used this place in the past a couple of times for an extended period and they always did a great job maintaining the facility etc. Excellent!!!!!
Louis C. | Overall Experience1. The unit I rented had a rodent issue - when moving out of the unit there was rodent dung everywhere. We found multiple boxes which had holes chewed in them along with the items in the boxes. We also found dead rodent carcasses among our possessions. Finally there was an ant nest that was under one of the boxes that we disturbed and ants were everywhere - frankly it was all disgusting. 2. The unit leaked on to my possessions - very irritating. 3. The lock slide on the unit was very difficult to slide open and closed. 4. When we came to visit once there was a uhaul lock placed on our unit - we reported it to the office and they were not very courteous in correcting their mistake. 5. Once we visited when there was a fair amount of snow on the ground and their snow removal was inadequate - we had to climb over a snow pile at the garage door to get in the unit.
Richard P. | Overall ExperienceMr. Blair is a very helpful guy.
Allen S. | Overall ExperienceI've used storage facilities for various reasons in the past. None as clean and well organized as this location. The move was not organized until the day before. This was the only location with both the truck size and storage room in the area (end of the month). Everything was smooth as silk. Brad was a great help and made the whole process easy. Thanks Brad.
John R. | First ImpressionsI received water damage in my unit. The day I found out I asked for some assistance and was handed a roll of packing tape to patch the hole in the ceiling as there was no one able to help. I needed to follow up with phone calls to get my issue resolved. You general manager Brian is very unprofessional.
NORA S. | Overall ExperienceThe gentleman was very helpful and courteous. Explained everything and was very professional
Albina R. | First ImpressionsAfter looking over the amount of furniture I need to store I realized that I needed a larger unit. The office personal was very accommodating canceling the unit. I would definitely recommend using this UHaul site.
Virginia S. | Overall ExperienceAuto pay was set up and yet still got late charges for having it set up on auto pay also to get a hold of anyone I’d have to be on hold for at least 30 minutes my unit I had to fight to get it open and closed and and tons of mice poop on my stuff once I took it out
John D. | Overall Experiencestaff always pleasant and helpful
CHARLES L. | Overall ExperienceI moved out on the 7\12\21 and I payed in full this month and didn't get any thing back from them and wan i move out of storage it was so much mice poop all in my stuff and my couch was full of mice poop and pee I'm not happy at all and i asked the guys in the office if i can get something back from my storage that i pay on time ever month and they told me to call the 1800 number and i call and know answers. To see if i can get something back because i payed for the month of July but i moved all my stuff out on the 12 of July 2021 and i made sure the storage was clean out and sweep all out clean my number is 680-219-3520
Candy F. | Overall ExperienceI especially liked the friendliness and helpless of the staff. They were great. I never rented a storage unit before but this was a very pleasant experience and I would gladly recommend uhaul to friends and clients.
Dominick P. | Overall ExperienceThe entrance door the door Larry goes into the railings to go up our worn down had trouble with it sticking other than that no experience was excellent
Frank R. | First ImpressionsThe Manager Brian Blair and his team were all nice friendly and all so very helpful also the team members will work with you with your payments schedules if your on a fixed income like I was Thank You Brian and your team that treated me with kindness as a customer and not a number Sincerely Elizabeth Russell
Elizabeth R. | Overall ExperienceThanks it worked perfectly.
James H. | Online Move InReally professional, thanks
Jose A. | Overall ExperienceThe manager, Brian, was extremely helpful, courteous, and easy to contact. I found dealing with the National U-Haul phone line very frustrating and horrible but got excellent assistance by speaking directly to Brian.
Olivia H. | Overall ExperienceVery easy to work with. I had to bring some furniture from PA to settle an estate and store it for a few months. I hired a truck and movers through U haul it was a smooth trip with no problems.
William Q. | First ImpressionsThe facility is very nice. The workers were knowledgeable and friendly. The online sign up was easy. The gated system is difficult. Our access code only worked twice and the card only works sometimes. I don’t like that once you are in there is no way out without the card. I get trying to monitor coming and going but it is scary to not be able to get out quickly as needed. Also, the card thinks we are checking in when we are checking out and vice versa. The machine to check you out the display is broken. We have a hard time driving out. We either have to go off the pavement to the grass or if you go the other way we have to do a several point turn to line up with the exit gate.
Chad L. | Online Move InI was impressed with the helpfulness of the staff and was happy that even in very severe rain my possessions stayed safe and dry.
Jeanette C. | Overall ExperienceGreat service great outside units just wondering one thing is there 24 hour access to the units outside
Manuel C. | Online Move InThe manager at the Utica branch on Lomond Road - Brian - absolutely ruined our experience. We've had a very stressful time having to move abruptly due to a delay in our house closing from Covid-19. Therefore we rented multiple trucks (4) and also 2 storage units. All - in - all we've spent A LOT of money at the location over the past 2 months. We dealt with Brian a couple of the times and he always had an attitude and was not friendly. One of the times - we had to get into the office (which was difficult due to work hours) and we popped in real quick 10 minutes before closing. We just had a simple question and Brian, legitamately yelled and was upset because they were about to close. He made us feel bad for stopping in and bothering him so close to close. We apologized for it being so close to 7pm, and his reply was an eyeroll while saying, "yeah whatever." We immediately rented a truck / trailer from another company and emptied our storage units. We will not be back - which is such a shame because we've got A LOT more moving to do over the next few months. Very disappointed.
Ashley Z. | Overall ExperienceThe bonus of having a free month with my van rental made it a tremendous value for the dollar and I have already recommended your services to friends. Your staff was always friendly and helpful. Accessing my unit was easy and convenient.
Linda F. | Overall ExperienceItems stolen from lockers. Insecure. Gates broken for months at a time cameras useless.
KAREN W. | Overall ExperienceThe storage unit itself is nice, however the customer service was very poor. Both gentleman we dealt with in Utica were complaining of their days. We were just trying to get our storage unit.
Vanessa J. | First ImpressionsBrian Blair was an excellent Facility Manager. When he took over the Utica Lomond Ave. Facility things really Improved. Because of Mr. Blair I would be happy to recommend the Utica U-Haul to anyone.
Robert S. | Overall ExperienceThe manager and staff were polite, professional and extremely helpful!
Philip O. | Overall ExperienceMany mice were coming from my boxes with a lot of damage to my belongings. There animals ate the boxes with many holes noted and damages to the clothes. The smell is horrific. I had to pay 3 people
Pierre H. | Overall ExperienceN/a
Jennifer D. | Overall ExperienceBrian and Ray are great! Remember them when you’re looking to promote from within; they both deserve it! Fantastic Customer Service!
Barbara B. | Overall ExperienceGreat service
Jack O. | Overall ExperienceI am the wrong Karen Purdy. I emailed to say I was the wrong person and now you have sold her stuff without contacting her and I feel really bad. I tried phoning but emails still came to me.
Karen P. | Overall ExperienceVery knowledgeable, friendly, and efficient
Rebecca M. | First ImpressionsThe manager Brian was very helpful and knowledgeable.
Robert R. | Overall ExperienceWe got off to a really horrible start. My references were contacted despite the fact that my payments were up to date. I received some really horrible communications from corporate.
MARY H. | Overall Experiencewonderful experience..professional ,easy and fast..Brian was great in every way..thank you
Lucille L. | First ImpressionsThe owner is great. Very knowledgeable and fast.
Nelson O. | First ImpressionsGood
Laura R. | Overall ExperienceNo comment
jeffrey j. | Overall ExperienceI would first like to commend Brooklyn in Allentown PA for her excellent service and her competency in assisting me. The other 11 were lacking product knowledge and kept transferring me.
Valerie T. | First ImpressionsWe found mouse droppings in a lot of our furniture. We also came back home with mouses inside our belongings. Horrible experience.
Massiel R. | Overall ExperienceGreat service
Bethany S. | Overall ExperienceBrian handled my storage unit rental efficiently and provided exceptional customer service.
Linda S. | First ImpressionsStaff was very professional and helpful
Robert R. | First ImpressionsBrian and all the employees were extremely helpful and personable. It was a great experience. Thanks to all at Uhaul in Utica, NY for all your help.
Debra P. | Overall ExperienceIt went really smoothly.
Alex M. | First ImpressionsOnly 1 card key given
DONNA A. | Overall ExperienceBoth the service rep and the gentleman who inspected my rental return were very busy but they handled my business with the utmost courtesy and professionalism.
Timothy D. | First ImpressionsThey was very nice and helpful
sandra l. | Overall ExperienceOverall great experience
Tina O. | Overall ExperienceThe owner is really involved and give you everything you need to enjoy your experience.
Xavier K. | Overall ExperienceWonderful,hardworking staff.
Anita S. | Overall ExperienceThey were wonderful to work with and they were understanding to what I was going through. Thank you!
todd m. | Overall ExperienceStaff was very helpful —during the bitter cold weather when the lock on my trailer froze they immediately assisted to remedy the problem
CARLO G. | Overall ExperienceThe manager, Brian, was extremely knowledgeable, friendly and helpful.
Robert B. | Overall ExperienceExcellent customer service.
Frank S. | Overall ExperienceFriendly staff, storage unit was clean.
Craig B. | First ImpressionsBrian refused to issue a prorated refund for the additional week I had secured the unit for. All of my items were damp and some were even wet and the insulation in the ceiling was ripped.
Douglas H. | Overall ExperienceGreat experience with storage. Brian, the manager, was very helpful!! Thank you!
Taylor M. | Overall ExperienceEveryone I had the pleasure of dealing with was professional and determined to get me on my way.
Michael K. | Overall ExperienceGreat customer service. Kind and helpful.
Chistopher M. | Overall ExperienceThey should be cleaner since the storage when I went to take out my furniture had urine and mouse nests in my belongings and damage I had to throw things I would not recommend it to anyone
Zuleika B. | Overall Experience.
Nicholas F. | ReservationThe owner/ general manager was extremely rude, and this is not the first time I’ve experienced this or heard of him being rude, Brian Blair is his name.
Ryan M. | ReservationOwner was friendly, patient and thorough. Great experience.
Xavier K. | ReservationThe main gate was broken at the time, so the facility was not secure. Customer service was great!!
MARK S. | Overall ExperienceEverything was great,uhaul good condition,customer service was excellent thank you Brian.
Debbie S. | Reservationstaff were very helpful and facility and vehicles were clean.
Shari D. | Overall ExperienceAwesome great service
Ken B. | Reservationthey were good
BETTY T. | Reservationgreat customer service. Everything was ready for me as scheduled. I would return and use them again
MARK S. | ReservationThe only problem I had was when I moved out I notified the call center but the message evidently didn’t get to the facility since they sent me a notice that the rent was past due.
Stephen H. | Overall ExperienceHello the first person I talk to was very nice , however when I called to change my dates, the lady that I talk to was very rude she even laughed @ me cause I was unsure about the date until I looked
Kimberly W. | ReservationBrian Blair and Angel and Jarod and Will were always very helpful. They're a truly asset to your company and to the Utica facility.
Paul s. | Overall ExperienceVery happy with all service from them
michelle H. | ReservationMy unit had mouse feces all over my storage totes.The associate at the desk said he couldn’t help me,he said I’d have to wait for his helper to help me.He then decided he could help me.
Elizabeth T. | Overall ExperienceStorage service met our needs. Staff was helpful and friendly. Rate was competitive, though reduced rates for longer storage periods would be welcome. Gate was inoperable for a while but was fixed.
Andrew C. | Overall ExperienceGreat experience! The staff was very helpful! I definitely recommend this U-Haul storage facility.
Jessica C. | Overall ExperienceMice inside of the storage. Saw a lot of mouse poos. Outside of the storage, the environment could be better.
DE BAO X. | Overall Experience