I will never again use the app to schedule rental! Up-Town Uhaul saved the day, after the reservation I'd made and confirmed through the app (weeks ago!) had suddenly disappeared when we went to pick it up... despite email notifications that the order was confirmed the day before! The pick up location was a gas station, where employees have no affiliation or knowledge about you Uhaul order and can offer no help. We called Uhaul cust serv, and were put on hold for 30 min...the same amount of time it took us to drive to the Up-Town location. Customer service answered as we were walking in the door. Lesson learned, technology failed (in the hands of a company that didn't seem to know how to manage it correctly) real human beings FTW!
Michael HAYCustomer Reviews for U-Haul Moving & Storage of Up-Town
(N Of Irving Park Rd)
Services at this Location:
Contact Us
4055 N Broadway StChicago, IL 60613
(N Of Irving Park Rd)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat-Sun: 7 am–7 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 2.0
The pricing is ridiculous-charged for five days when I only used two?
David Lujan- Rating:
- 5.0
Customer did not leave a comment.
John Evans- Rating:
- 5.0
Customer did not leave a comment.
Kalonda Tanya- Rating:
- 5.0
Our experience started off a little stressful. We first reserved a trailer from Chicago Avondale (758028) and the folks there were great- however after getting my Jeep hooked up, the break and turning lights on the trailer didn’t work so they had to find another location for us to go to. The employees at 4055 N Broadway were efficient and we left with a trailer and had no issues.
Melissa Grylicki- Rating:
- 5.0
Customer did not leave a comment.
BASIRAT ADEYEMI- Rating:
- 5.0
Everything was great!
James Hiepler-Hartwig- Rating:
- 4.0
Customer did not leave a comment.
John Barbagallo- Rating:
- 2.0
I got charged a $30 safemove fee that I had originally waived. I filled the gas to 3/4 of a tank, like I had received it. I still got charged a fee for gas. It was a hassle to pick up my rental bc my rental was not ready when I arrived. It was blocked in. So I had to switch rentals and when I did this the agent added on safemove to my bill causing a different amount due. I notified them right away and they couldn't do anything about it and made it seem like it was my fault. If it was my fault then why was my original rental $30 cheaper when I went through the checkin process? Then when you change my vehicle there is a $30 increase to my bill that I hadn't checked in yet. The pick up process is suppose to be quick, expect it to take an hour. U-haul is the worst to do business with. I wish there was a competitor nearby bc I would use them over uhaul anyway. Always an issue with business that I do with this company.
Joel Cayton- Rating:
- 3.0
No parking on site. Staff was busy doing other things and took awhile to assist us at the counter.
Jake Sokolowski | Overall Experience- Rating:
- 5.0
The staff were exceptionally friendly!! They made the whole process very easy.
AnneMarie Macaulay- Rating:
- 4.0
Customer did not leave a comment.
John Laystrom- Rating:
- 5.0
Used the storage facility through a very difficult period for my friend, whose stuff we were storing, including some awkward moments with staff. They remained professional, caring and concerned. Really appreciate their help.
Suzyn Price | Overall Experience- Rating:
- 4.0
Staff are helpful but seem standoffish.
Anvesh Masa- Rating:
- 4.0
Customer did not leave a comment.
Max Schropp- Rating:
- 1.0
Reserved a cargo van for a 6am pickup using the mobile app. After several phone calls and waiting on hold for a half hour was finally told by an employee who was arriving to open the location that they don’t do cargo vans for 24hr pickup. This caused me to be very late and was very frustrating. Please don’t allow online reservations if the equipment isn’t actually available.
Justin Wieder- Rating:
- 5.0
The location and staff at the location were amazing! I have used this location twice in the past few months. Staff is great. First time I picked up while the staff was still there. Very smooth process. The picking up my rental using the app was horrible the 2nd time.
Thomas LEGRANDe- Rating:
- 5.0
Customer did not leave a comment.
Allen Boynton- Rating:
- 2.0
I went to my vehicle and was on the phone with the movers as I was inspecting the vehicle. I didn't even get a chance to check the mileage when your employee told me to get out of the way because another customer's vehicle was behind mine. I told him I was on the phone and he said, get the fuck out of the way. I told him to fuck off. I immediately drove off without having a seatbelt and without having finished my inspection. I called the store to let them know what happened and I said that in the employee's defense, he didn't know that I had just gotten into my truck. However, he still acted poorly. Then today I see the final receipt and the total bill is $184 for the rental of a 15 foot truck for a few hours? I am very dissapointed.
Ricardo Torres- Rating:
- 5.0
My file was flagged from the last time I used uhaul and had to call a number to have the issue corrected. Had to wait almost half an hour for a call back. Didn't have any unpaid fees. Was told it was flagged because I parked the return vehicle in the wrong location last time I rented. 🐮
Shango Rhymes- Rating:
- 5.0
Customer did not leave a comment.
DUNCAN HARMON- Rating:
- 4.0
Everything with the rental was good, there was miscommunication with the drop though. Thank you
Hilda Tamayo- Rating:
- 5.0
Customer did not leave a comment.
Kim Lester- Rating:
- 4.0
Customer did not leave a comment.
Benjamin Raczka- Rating:
- 5.0
We had a excellent customer service from a wonderful lady
Amr Ibrahim- Rating:
- 5.0
Customer did not leave a comment.
Alexander Krikhaar- Rating:
- 5.0
Customer did not leave a comment.
Robert Tenuta- Rating:
- 5.0
Customer did not leave a comment.
Alexandra Morphet- Rating:
- 3.0
Customer did not leave a comment.
Matthew Tassler- Rating:
- 4.0
A furniture dolly wasn’t provided. They didn’t have my truck ready when I arrived. And check out was very impersonable.
Chris Broom- Rating:
- 4.0
Customer did not leave a comment.
JACQUELINE BRINKMAN- Rating:
- 5.0
No
Prudhvi nadh Nellore- Rating:
- 5.0
People at the front desk were super sweet and helpful!
Rebecca Satterwhite- Rating:
- 5.0
Have an estimate of time to do the complete install instead of I don't know. It could take 1 hour or 2 hours or 3 hours is what I was told. So it was difficult for me to arrange my day.
Shannon Holmes- Rating:
- 5.0
Amazing customer service Randal was great literally made my return unbelievably smooth
Troy Smith- Rating:
- 5.0
Great Customer Service. Thank You! Keep It Up!
Denisha Barbary- Rating:
- 5.0
For exemplo, I think is too expensive…
Rafael Soares- Rating:
- 1.0
Assigned vehicles should be clear to move out of your lot. Customer should not be assigned a new vehicle just because staff does not want to back up 1 vehicle to allow assigned vehicle to exit. Customer should not be told by staff that he or she can either accept new vehicle assignment or cancel the order all together. In my experience, after checking out the first vehicle, that was blocked in. I found the second vehicle assigned, was also blocked in. So, I had to find an outside staff members help to allow exit, to avoid a third vehicle assignment. The second vehicle had dirty side view mirrors and low tire pressure in the right front. My rating reflects your service.
Ronald Brumbach- Rating:
- 5.0
The attendant was so helpful and friendly
Heather Oleari- Rating:
- 5.0
Customer did not leave a comment.
Amitai Loew- Rating:
- 5.0
They assist me in a second language!! beyong clear on the terms and protocol regarding the rental of the vehicle in general, Courteous and professional service.
Ericka Astudillo- Rating:
- 3.0
Customer did not leave a comment.
Ryan Osolin- Rating:
- 4.0
Counter people are good and this location seems very efficient
Michael Wilson- Rating:
- 5.0
Customer did not leave a comment.
NOAH Wangerin- Rating:
- 5.0
I did notice that the tires didn't have caps on the tube for adding air so I lost some air during the time I had the vehicle but was able to add air and and worked fine. I would make sure there are caps on all of the tire tubes the next time. Also, the check door light came on when it had no load but it was fine when the vehicle was under load. I did make sure that I locked all doors as I was driving to ensure that the doors didn't come open in case of abrupt stopping. All-in-all the vehicle was great. Comfortable ride.
Mary Keough- Rating:
- 5.0
The associate who helped me out when my van was blocked in when I went to pick it up was so friendly and helpful, even though it was probably the end of his shift. Really appreciated his friendliness!
Elizabeth Caputo- Rating:
- 5.0
Honestly, I don’t think I would improve anything. This experience was so seamless. Reserving the truck was super easy, the staff was really friendly and helpful, and drop off was a breeze. 10 out of 10.
Hunter Lindner- Rating:
- 5.0
No comments everything is fine.
Jorge Vasquez- Rating:
- 5.0
Customer did not leave a comment.
MARY CHIARO | First Impressions- Rating:
- 4.0
The service was easy, fast, and great. The van itself had a few pieces of trash inside but overall nothing too bad. Good experience.
HECTOR ARVIZU-MATA- Rating:
- 5.0
Customer did not leave a comment.
Owen Mcintee- Rating:
- 5.0
Customer did not leave a comment.
Andy MacKenzie- Rating:
- 5.0
My van was dirty outside and scratched up Other than that , all was good!
PC Gooden-Smiley- Rating:
- 5.0
Customer did not leave a comment.
Tayyaba Manzoor- Rating:
- 3.0
Customer did not leave a comment.
Beverly Seay- Rating:
- 5.0
Customer did not leave a comment.
Isaac Animashaun- Rating:
- 5.0
Customer did not leave a comment.
FERNANDO ESPINAR- Rating:
- 5.0
Customer did not leave a comment.
Janet Ferguson- Rating:
- 5.0
Customer did not leave a comment.
Matthew Gonzalez- Rating:
- 5.0
The team was super helpful and polite!
Scott McCormick- Rating:
- 5.0
The person who served us is very polite and professional
ASYLBEK IBRAKHIMOV- Rating:
- 4.0
Customer did not leave a comment.
Justin Bozarth- Rating:
- 5.0
Customer did not leave a comment.
Dustin Garner- Rating:
- 5.0
Customer did not leave a comment.
Amy Banks- Rating:
- 2.0
Have correct inventory available on website.
Fabian Guerrero- Rating:
- 3.0
They didn’t have a dolly or pads like I requested a month in advance. Very disappointing
Stephen Hogue- Rating:
- 5.0
The staff here is fantastic, in my experiences they have always been helpful and kind. This location is usually pretty busy, so if you come in with that understanding and show patience, the staff will gladly help you as soon as they can.
Shane Magwire- Rating:
- 5.0
This was the best truck rental experience I have ever had! The staff was genuinely nice and helpful. I realized later in the day after I dropped off the truck, that I had left my cell phone in the truck. I was able to go back to the location and they helped me search the truck and we found it. Regardless of my mishap, I was shocked how great this location was and the level of service (having had recent bad experiences with Budget trucks). I'm recommending this place to everyone!
Nicholas Maisano- Rating:
- 1.0
Was doubled charged and set up with 2 different cars that didn't work before finally getting 3rd car that finally worked after 45 minutes l.
Matthew Agnew- Rating:
- 2.0
Items that were not mine were found in my storage unit (locked and I was the only person with the keys) and management did not help resolve the issue, aside from offering to remove the items. No follow-up on what happened or how someone was able to access my unit.
Abraham Ortiz Tapia | Overall Experience- Rating:
- 5.0
Very good friendly customer service. Good people
Renette Goings- Rating:
- 5.0
This store did a great job, we had a reservation that was not close to where we were, this store took care of everything.
Guy Giudici- Rating:
- 5.0
very friendly and helpful young man and he explained the process very well as he went thru it.!
Jim Plummer- Rating:
- 5.0
Customer did not leave a comment.
LEANDRO ABELARDO- Rating:
- 4.0
I reached @ 9:25 pm but no one was there.
Muhammad Kashif- Rating:
- 5.0
Might want to paint new lines in the parking lot and label them with signs. They said my truck was in "line D" but it took me a little while to find where that truck was. Otherwise, a successful rental.
Scott P Benson- Rating:
- 3.0
The key card for getting into the storage units takes 3 to 5 swipes every time and there's a delay so that's a little frustrating and the first floor units. Every time you walk into the unit you hit your head on a bar and the closing gate because it's way too low to move merchandise into. And also the fact that the price kept increasing was mostly the reason for me moving out. But I did have a good experience when I rented the unit and I will be renting trucks from you guys in the next few months. Thank you.
Bobby Van De Wiele | Overall Experience- Rating:
- 5.0
The site is easy to get to from the El train. The pick up was super simple and they even warmed the truck while we did the paperwork!
Todd Parrish- Rating:
- 5.0
Customer did not leave a comment.
Tesfay Mesfin- Rating:
- 5.0
Customer did not leave a comment.
Anita Stephens | Overall Experience- Rating:
- 1.0
Staff were absolutely terrible. Didn’t help us at all. Super lazy and unhelpful. The uhaul employee gave me the key and said “Have a good day.” Then I had to ask him to show me which truck it was because they were 30+trucks in the lot, how on earth was I supposed to know which truck it was? Dragged his feet and pointed to a fleet of trucks and said “That one.” Gave us a dirty truck that we had to clean up. It was buried in snow and they didn’t offer to clean it off. Door was broken and the visor was completely falling the whole ride. There was also a left over screw in the cup holder and when we put our drinks in the holder, it broke a hole in the cup and soda leaked directly in it. We had to clean that up. Then when we returned it, they said we were getting charged because we overfilled or underfilled the tank with gas. They couldn’t make up their mind. They kept going back and forth it was absolutely ridiculous. We talked with them for over 30 minutes, showing them that we filled the tank correctly based on the paper that was given us to by the uhaul employee that morning. Even though it matched they continued to say we under filled the tank and are charging me even more money. I’ve rented many uhauls and have never experienced this before. The customer service here was at an all time low. I will never come to this location again. Staff need to be properly trained and actually help their customers and learn their jobs. A refund would be greatly appreciated as this whole situation made my move in day so much more stressful.
Amanda Delamatta- Rating:
- 5.0
Customer did not leave a comment.
Tesfay Mesfin- Rating:
- 4.0
Customer did not leave a comment.
Shubham Pahade- Rating:
- 4.0
Customer did not leave a comment.
Cherokee Collier- Rating:
- 5.0
Very nice people working there
Tom Stukel- Rating:
- 5.0
Customer did not leave a comment.
dan moriarty- Rating:
- 3.0
Vehicles are below standard for service—problems with key clicking in ignition, radios don’t work, trucks don’t have balanced suspension, smell like string cigarette usage. Staff at store needs customer service training, especially manager Rodney
DENISE ALBERTS- Rating:
- 3.0
Customer did not leave a comment.
Ronald Collins- Rating:
- 5.0
Customer did not leave a comment.
Gilbert Mauro- Rating:
- 3.0
People who serve the client is very impolite and not respectful.Name is Alicia
Miras Ualkhan- Rating:
- 5.0
Customer did not leave a comment.
Nathan Dubow- Rating:
- 5.0
I wish there was some type of text alert to let you know about upcoming payments. I didn't know when I opened my unit so a payment came and went and I could have closed the unit if I had an alert. Otherwise great!
Kaneen Moody-Meredith | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tavari Qualls- Rating:
- 3.0
Radio did not work. Transmission issues—it was slipping into another gear occasionally
DENISE ALBERTS- Rating:
- 5.0
Great customer service
Casandra Lane- Rating:
- 3.0
Customer did not leave a comment.
thomas moore- Rating:
- 5.0
The employees were very friendly & helpful. I didn't get names, but those working the register on Wednesday, 12/27/2023 around 1pm, thank you!
Nathan Wonsch- Rating:
- 4.0
The staff are all helpful. However I was told my van had a full tank of gas, but after driving only 13 miles, I refueled 6.5 gallons. This was frustrating for me as they couldn’t reimburse me for gas
Shulamit Ornstein- Rating:
- 5.0
Customer did not leave a comment.
Sara E Olson- Rating:
- 1.0
Customer service was shit customer rep had a really bad attitude was very unprofessional
robert matticx- Rating:
- 5.0
Very friendly and helpful staff
Richard McGee- Rating:
- 3.0
When you use the application for self check in be patient. Going to the counter is easier!a real person can solve problem of finding your truck faster except when the person is changing your truck and does not check how much fuel it !
Aline Delpierre- Rating:
- 5.0
Not much. UHaul on site check in & out was super easy. Great tech Staff friendly and helpful. Highly recommend
Patrick Fitzgerald- Rating:
- 4.0
The guys working there are truly unprofessional, they really need training about customer service, from the moment i entered the building the guys didn’t pay attention at all, their supervisor was actually talking on a phone while ignoring us,we went to rent a trailer but we didn’t have a boil point, they even left on of the boil point on my car while they were trying to see which one will fit on my car. They were doing everything slowly with no hurry as if we were getting service for free. Really need to step up especially their supervisor.
Abubakari Nassor- Rating:
- 5.0
All' STAFF is was extremely PROFESSIONAL. They always are very helpful in everything that they do.
Anita Stephens | First Impressions- Rating:
- 4.0
I rented a car transport. This is the first time I have had an issue with any uHaul equipment. One of the two wheel tie downs was too short and would not properly secure the vehicle to the trailer. I went back to the pickup location for a fix and was able to continue on with the equipment. That equipment will need to be fixed in order to make sure the driver's side wheel tie down is replaced/corrected.
Anthony Boles- Rating:
- 5.0
Staff was very nice and I liked the van.
Amber Edwards- Rating:
- 5.0
Customer did not leave a comment.
Joe Flickinger- Rating:
- 5.0
Customer did not leave a comment.
Corey Drennon | Overall Experience- Rating:
- 5.0
Especially to the worker who I think was a manager. She was great. Afro Latinx lady. So pleasant & very helpful. & white guy with long hair was super helpful too!! They both made the process very smooth.
Marcus Smith | Overall Experience- Rating:
- 5.0
Excellent in all areas. Thank you all.
Rita Bellouze | First Impressions- Rating:
- 2.0
I rented a parking spot for one month Sept 27th and was automatically charged for a 2nd month I didn't sign up for automatic payments and asked for a refund for the 2nd charge and said it was done but haven't recieved it back yet
Michael Zumwalt | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kathleen Hyer | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Listina Patten | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
margorie ortega | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
John Goodwin | Online Move In- Rating:
- 5.0
Ms. Lee went above and beyond to ensure I was aware of the intricacies within the policy while also being emotionally present with me. For example, I was very stressed and aggravated with a nearby public storage unit. In addition to the service, she shared her sense of calm and was present with other customers who dropped in, while also remembering the specifics of my unique inquiries. Her leadership and professionalism during various inquiries and challenges experienced on my part, as well as what I observed from other customers was superb and she should be affirmed with a raise given it seemed like a one staff show --given her leadership with managing various inquiries and with ease on site.
Jonathan Hill | First Impressions- Rating:
- 5.0
Staff friendly and competent.
Jeffrey Patterson | First Impressions- Rating:
- 3.0
the staff was not really friendly. I when there 3 different times and every single time the staff were like they were doing a favor to people instead of working. not a lot of smiles and with an attitud.
JOSE BUSTOS-PEREZ | Overall Experience- Rating:
- 1.0
The entire setup of this storage facility is ridiculous. I would have chosen a different place if I would have known this was not setup like a traditional storage unit.
Michael Mejia | Online Move In- Rating:
- 2.0
Do not rent a storage locker here! The lockers are made of plywood and in terrible condition with rat boxes inside each one. You will NEVER be able to drive your car in for access to your locker because they always have the entrance blocked with trucks. The ancient latch on the door was damaged so I couldn’t get my lock open and the mgr, Rodney Smith, left me sitting in the locker area for 30 mins while he hung out with buddies at the ends the lot and then when he finally came, said it was my fault for renting the locker if it didn’t work (how was I supposed to know??), then said it was my lock. The lock THEY provide you for paying $110 for a small, 4x8x4 crappy locker. He was horrible and rude! I do have to say though, that the other employees at the desk were all very nice and helpful. I would never rent here again nor even rent a truck after this experience!
Dee Rickhoff | Overall Experience- Rating:
- 3.0
Inside the store there was never not a long time and the parking lot is complete chaos.
diandra guarnaccia | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Crystal Shaw | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Jillian Carbone | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
Bhavya setia | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
OLUWASEUN BABALOLA | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kevin Swier | First Impressions- Rating:
- 5.0
My only issue was access after hours uhaul dropped the ball when it comes to pass key code and access. It was never made clear that after hours you need to enter the code on one pad then re enter it on another. On the wall above the keypad is a sign that reads you need a swipe card after hours. It's my opinion that there needs to be clear instructions on acces using key pad after hours. I had called you hall after hours because I ordered a unit at church street new bed mass location on line. And I new I wouldn't get there before they closed. I did get a pass code then couldn't get in simply because the sign read you need a swipe card after hours and the rep we talked to on the phone never mentioned that we had to enter the code on 1 pad 1st then the other so my belongings had to stay loaded on the trucks until the morning. Once there the workers explained that all we needed to do was enter code on each pad. That would have been great but the sign never said that. It says you need a swipe card for after hours access.
Randy Monteiro | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Steve Spellman | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
KAITLYN HORRIGAN | Overall Experience- Rating:
- 1.0
Your storage unit closed super early leaving me stranded with your vehicle. I had to park somewhere discreet overnight with ALL my belongings because you prematurely closed the storage gate. It was a total disaster. I was dehydrated, exhuasted and vulnerable. Thank you for giving me such a traumatic experience. I will not be doing business with you again. Your business is a complete disaster and the customer service at this facility was God-awful too. Everything about your services screams "ghetto". I won't be doing business with you ever again and I never used the storage. I found a better and cleaner alternative.
Armando Villanueva | Overall Experience- Rating:
- 5.0
Happy
Anthony Toney | First Impressions- Rating:
- 1.0
I received one month free of storage after booking a U-Haul truck. When I arrived to the storage location I was told I could not have the storage for free even after speaking with a customer service rep at the call center who also called on my behalf.
Kiara Love | Overall Experience- Rating:
- 5.0
Thank You Very Much!
Osiris Ananukwa | First Impressions- Rating:
- 1.0
Was told by staff at this location that I had to pay even tho my 1st month was free. I rented a truck with U-Haul. I checked in online and the employee said I had to pay because I checked in online
Kiara Love | Online Move In- Rating:
- 1.0
I tried accessing the facilities during the access hours. The doors were locked before 10pm and could not access my storage unit. I was left stranded with your vehicle overnight with all my belongings at risk of being stolen. I was not the only one having issues last night. When I arrived to my storage there were many disgruntled uhaul renters that could not get to their vehicles. This has been an extremely terrible experience and I am going to cancel my storage subscription for a a company that actually values their customers and their time. This has been an awful experience. This online check in system you have is extremely disorganized. I am not sure I'll be doing business with you ever again after this experience.
Armando Villanueva | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Steve Spellman | First Impressions- Rating:
- 5.0
the staff was extremely friendly and helpful!
Hailey Martin | Overall Experience- Rating:
- 5.0
The Lady there is nice. Thank you.
PAUL KWAME | Overall Experience- Rating:
- 1.0
This move out was a nightmarish mistake and honestly I’m livid
Robert Devaughn | Overall Experience- Rating:
- 5.0
Fantastic.
PAUL KWAME | First Impressions- Rating:
- 4.0
Very clean. Some staff are professional and effective. Some are very rude and seem not to care: i would use this location again.
Diane Burel | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Karinna Urena | Overall Experience- Rating:
- 5.0
Customer service inside the building was amazing! They were so helpful and friendly!!
ANGELA ASTON | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michael Frigo | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
ANDREW KURZ | Overall Experience- Rating:
- 5.0
Incredible location and all that work here. I will tell everyone here in the neighborhood about this incredible location
Darren Highsmith | First Impressions- Rating:
- 5.0
Extremely clean, easy and friendly.
Nathan Longoria | First Impressions- Rating:
- 5.0
Continue good customer service need more employees like yours very helpful communicated well
gloria SADLER | First Impressions- Rating:
- 3.0
Confusing check in process with codes and the automatic sliding door was not working. Big rat trap in my unit was quite disturbing to see.
Alexander Kikos | Online Move In- Rating:
- 5.0
The lady was very nice and helpful at what she did.Explained everything the way it should have been. THANK-YOU.
maxine murphy | First Impressions- Rating:
- 5.0
Rodney (supervisor ) was very helpful and courteous.
SEAN DRUMGOOLE | Overall Experience- Rating:
- 4.0
None
Thomas Young | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tiffany Flynn | First Impressions- Rating:
- 4.0
They need to move the equipment out of the handicap parking spot
Edward Traska | First Impressions- Rating:
- 5.0
Staff was extremely helpful and friendly and gave me a very welcoming vibe
JAMIE GUEMIKSIZIAN | First Impressions- Rating:
- 1.0
Rates listed was not the same as on site customer service explained. They were also not friendly when asked questions about listed prices.
Diane Burel | Online Move In- Rating:
- 5.0
Will do it again when needed.
paul ockene | Overall Experience- Rating:
- 1.0
The worst customer service I’ve ever received. If you could find an employee the were extremely incompetent
Valarie Lopez-Mueller | Online Move In- Rating:
- 2.0
My experience with U-Haul was full of little problems. Staff were often unpleasant and sometimes helpful.
Jean-Remy DELHAYE | Overall Experience- Rating:
- 5.0
Did a very good job at helping people who were hot and frustrated.
Suzyn Price | First Impressions- Rating:
- 5.0
A nice place to do business with for all of your goods
RUTH MURPHY | First Impressions- Rating:
- 5.0
I have been a long-term customer and have never had any problems with the staff at any of the locations that I have used. I’ve only had one bad experience with an ignorant representative over the phone but a staff member at Uhaul Uptown rectified that situation. I only wish the truck rental prices in total were lower.
Valerie Allen | First Impressions- Rating:
- 3.0
Only complaint is that the size container I needed was “available” online but then not once I got there
Richard Conte | Overall Experience- Rating:
- 1.0
The people who work here are an absolute nightmare and I can’t believe no one has punched anyone here in the face for how they behave. They said the storage room is open till 10 pm every night and yet EVERY SINGLE TIME I came after 5:30 the doors wouldn’t open with my code and when I called help support they just kept me on the line and couldn’t figure out who to call I will never use uhaul again.
Gabrielle Imler | Overall Experience- Rating:
- 1.0
It was literally the worst customer service experience I’ve had in a while. NONE of the employees knew how to issue a refund. They all keep saying “somebody call Rasheed…“. The bald guy at the desk had an angry reaction to someone and slammed his hand on the desk in front of a long line of customers.
David Hurst | Online Move In- Rating:
- 2.0
Most of the office staff if not all have a Major Attitude problem.
Edward Traska | First Impressions- Rating:
- 2.0
I called earlier in the morning for confirmation of my unit’s reservation. They told me it was reserved but I couldn’t move in. Thus I thought to cancel. After booking a reservation with another storage provider, I get a call saying the reservation with the UHaul unit was actually confirmed, and I could have moved in the prior day. Shows that there’s terrible communication between the staff and poor understanding of the booking/reservation system in that respect. Furthermore, the Uhaul staff confused my move in date of 7/29 to 7/27, which is not what I wanted. I thus now have to pay for two days (7/28 and 7/27) where I am paying but can’t use the storage because I am not yet in town. Pretty subpar experience.
Andre Zeromski | Online Move In- Rating:
- 1.0
Customer did not leave a comment.
Jessenia Hernandez | First Impressions- Rating:
- 2.0
Staff was playing around with each other as I waited. The lady in charge of storage was crude and belching. The unit I requested online was not available so now I have to pay more for my unit.
Amber Akins | First Impressions- Rating:
- 5.0
There was a groundsman named Jay. He received and cleaned the trucks but he also floated in and out of the main store area. He was the epitome of customer service and kindness. There were times I felt disregarded but his kindness and constant communication made it all better. He should be trained to work inside directly with customers. Thank you Jay!
DEANGELA ROBERSON | First Impressions- Rating:
- 2.0
This particular location needs to be reviewed. The automatic doors don’t work - they need electrician to fix. The staff are not welcoming at all. They are actually the opposite of welcoming. The place isn’t well maintained. It does the brand a disservice. One lady eventually warmed up and was nice. But they initially told me my reservation wouldn’t be available. I had to ask to see if before they realized it was available
Michelle Crepeau | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
ROBERT PHAN | Overall Experience- Rating:
- 4.0
This location needs more help. One person working on a Friday was not sufficient. We had to wait over a half hour before we could get our storage unit.
Lisa Newton | First Impressions- Rating:
- 5.0
Great customer service, overall great people!
JOSE DELA TEJERA GUERRERO | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mariah Michael | Overall Experience- Rating:
- 5.0
Management - in particular Rasheed, was very customer focused.
Vincent Angotti | Overall Experience- Rating:
- 5.0
Superb
Rafiu Ayantoye | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Benjamin Kazmierczak | First Impressions- Rating:
- 5.0
Cute male attendant.
Jamal Genson | Online Move In- Rating:
- 3.0
Customer did not leave a comment.
sunja mkwezalamba | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mike Pena | Overall Experience- Rating:
- 5.0
The service I received was great; I now love U Haul. I still hate moving, but love U Haul!! Thank you!!
MARC LAGUARDIA | Overall Experience- Rating:
- 2.0
Submitted my check out and a month later it has not been processed and after making calls to make sure this is taken care of all I’ve received have been pre lien notices and additional charges.
gustavo Ruiz | Overall Experience- Rating:
- 5.0
The staff were very helpful and friendly The facility is well maintained with easy access
VINCENT O CONNOR | Overall Experience- Rating:
- 5.0
It was an easy and smooth transaction. Christopher was very personable, and answered all my questions in a professional manner. Location is very convenient for me. Thank you!
Michelle Anderson | First Impressions- Rating:
- 1.0
If I could give a ZERO rating I would!!
Sean Ferrigan | Online Move In- Rating:
- 5.0
Customer service and support staff were extremely helpful.
Stephen Muller | First Impressions- Rating:
- 5.0
Wow I love it here!
Haley Calhoun | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Ruth Manimbo | First Impressions- Rating:
- 5.0
All the ladies working in this branch are superb, very attentive, efficient with their duty. Am proud of them.
esther faleti | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Billy Sampson | Overall Experience- Rating:
- 5.0
Wlll kept facility, easy but secure access. Helpful staff who made storing, and moving our belongings hassle free. I would use this facility again!
William Billings | Overall Experience- Rating:
- 3.0
Wait time was inconvenient
Estelle Forson | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Logan Slack | Overall Experience- Rating:
- 5.0
The free month was amazing. I had to move in kind of a hurry, so it was nice to be able to toss some things away to worry about later. I had some unexpected time off of work and was able to go in. A sort through my things. 10/10 experience :)
Stefanie Weiss | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
JAMES DRUMMOND | Overall Experience- Rating:
- 4.0
When selecting my unit online the image of the space I purchased showed two Mattresses and an exercise bike and boxes. The space was big enough for these items however the door to access that storage room was too small to fit anything through?? Had to leave my mattresses sitting out because we were there after hours after traveling all day. Very misleading image you should fix that probably
Micah Keith | Online Move In- Rating:
- 5.0
I'm a value customer... I used U-Haul services as much as I need too. I also. Love all the items you have provided for the customers ; to make our service better. Clean facility , The washrooms, U-Haul bag , U-Haul car charger, U-Haul. Locks🔐, ect. I appreciate the. Respect. That U-Haul workers have for one another , and how well they work together to service all of the customers. When I leave after they service me; I can tell they're. Working hard and Doing they're Best. The Best customer service experience ever. Moving is Hard enough.. You can tell the Uhaul workers... I appreciate the service , I appreciate the kindness
Darlene Stroud | Overall Experience- Rating:
- 5.0
Andrea and jimmy were great and helpful!
Cameron Riahi | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
Valerie Prunty | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Renee Odom | Overall Experience- Rating:
- 4.0
The overall move-in experience has been great. Reserving online was a breeze and the storage unit was ready to go when I arrived at the facility. My storage unit has a few spider webs and a rusty hole in the ceiling but doesn't look like anything is leaking through it so it doesn't bother me that much. I would recommend this storage facility to a friend/family.
Lisette Soto | Online Move In- Rating:
- 5.0
Stored my daughters belongings here for a year. Worked out very well. Staff was friendly and helpful. Especially Andrea. Outstanding person and employee.
Samuel Albert | Overall Experience- Rating:
- 3.0
Upon retrieving all items from unit rodent excrement was found throughout unit and on furniture.
Christina Jones | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Demetrius Collins | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Matt Dempsey | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
STEVEN SNEED | Overall Experience- Rating:
- 5.0
I had a really great experience renting a storage unit. I wanted to see a unit before I signed up and the staff was so friendly and took the time to answer all of my questions. They let me know about deals that I wasn’t aware of and made sure I got everything I needed. Great customer service.
natalie noonan | First Impressions- Rating:
- 1.0
Horrible Rat infestation!! The rats left their poop & food all over unit #225. Not only was this disgusting but the rats ruined an Ethan Allen chair & got into my boxes leaving poop everywhere!! Numerous requests to address this problem were ignored!! Calls & emails weren’t returned. And upon my checkout I found out THAT NO NOTES WERE MADE of my complaints. This Rasheed should be fired!! I’m filing a claim against Uhaul for physical damage to my things & will seek emotional damages as well!! FURTHER, there have been homeless people hanging out at the entrance to this facility for YEARS!!!
Jan Weeks | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Brian Rooney | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LUKE SWANSON | Online Move In- Rating:
- 4.0
There were rat droppings in my unit. I had to throw some stuff away due to it. The staff was helpful and friendly. I just think things should be done to help with rodents.
Janet Villareal | Overall Experience- Rating:
- 5.0
The staff was friendly and very helpful. Thanks for the great customer service.
Jerad Krueger | Overall Experience- Rating:
- 5.0
The woman who worked with us at the front desk was outstanding! Very friendly, had a wonderful personality. She went through everything we needed to know about our storage unit. UHaul should give her a raise!! Her name is MICACLA BAUTISTA. UHaul is very lucky to have this young lady as an employee.
Jennifer Goelz | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
John Attonito | Overall Experience- Rating:
- 4.0
Staff was very helpful. The unit I was assigned was locked, but staff was really helpful getting me a new one and it allowed me a speedy move in that I'm grateful for. Pretty happy overall
Christopher Nadeau | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
leola rodriguez | First Impressions- Rating:
- 5.0
Awesome & attentive general manager ...helpful staff...super clean facility. Five star experience with this location for both storage and moving.
Suzanne Switzer | First Impressions- Rating:
- 5.0
Awesome staff!
Jeffrey Coffey | Overall Experience- Rating:
- 4.0
I was satisfied with U-Haul's service and resources.
Ronald Rego | Overall Experience- Rating:
- 4.0
N/A
Garrett Imhoff | Overall Experience- Rating:
- 5.0
Gentleman I worked with was beyond exceptional with service. Only downfall was that all the units of the size I wanted are taken so I had to go for a larger unit.
James Cosgrove | First Impressions- Rating:
- 5.0
From start to finish, everything went well. Both the truck rental and the storage unit rental was made easy for me. Very helpful and knowledgeable staff, clean, quick, and we'll priced.
Andrew Smith | First Impressions- Rating:
- 5.0
Good experience with storage for a few months, no issues.
Adam Matsil | Overall Experience- Rating:
- 5.0
Very nice staff!!
Joseph Galeazzi | Overall Experience- Rating:
- 5.0
Staff at this location were especially helpful.
jean-marie maddux | Overall Experience- Rating:
- 5.0
The staff at the Uhaul Moving and Storage of Uptown was amazing. Rasheed, the manager, and his team went above and beyond to ensure that our use of the storage facility was easy and stress free.
Cailey Howard | Overall Experience- Rating:
- 5.0
Fast, easy, professional
jon werst | First Impressions- Rating:
- 5.0
Fast, helpful, knowlegable, and friendly
ED CAZZOLA | First Impressions- Rating:
- 5.0
extremely helpful and patient with picking storage
Eric Hodel | First Impressions- Rating:
- 5.0
Great service.
Zeynep Oguz | First Impressions- Rating:
- 4.0
Despite their crazy busy day everyone wss pleasant and professional.
Maria Flores | First Impressions- Rating:
- 5.0
Really good.
Godfred Adjei | First Impressions- Rating:
- 5.0
Each experience with uptown uhaul has impeccable. The staff are friendly and helpful and the prices are reasonable.
Emma Mamis | Overall Experience- Rating:
- 4.0
I used a storage unit for two months and when I came to empty it out a I found out I had a few rats in my unit that used the bathroom and chewed on my stuff. I do have a picture of the droppings and
William Kolic | Overall Experience- Rating:
- 1.0
There were rat droppings all over my bins inside of my unit. Broken glass outside of my unit and the hallways smelt of pee. A group of men were constantly outside of the entrance, I never felt safe.
Beth Thompson | Overall Experience- Rating:
- 5.0
The staff is very friendly and accommodating! Thank you for your service!
Emily Donlon | Overall Experience- Rating:
- 5.0
Check-in process was easy. U-Haul employee was great to work with. Unit was clean and seemed very secure.
Adam Matsil | First Impressions- Rating:
- 5.0
Thank you!
Heather Buechler | Overall Experience- Rating:
- 5.0
You guys need more help
Laverne Dannard | First Impressions- Rating:
- 5.0
Very helpful and friendly staff.
chad Kyes | First Impressions- Rating:
- 5.0
I was very satisfied with my services....
jalayne allen | Overall Experience- Rating:
- 3.0
Overall good experience
EDGAR HILARIO | Overall Experience- Rating:
- 5.0
That guy i think hos name is Andreas...with the glasses and big ears. He is a great worker....well in need of some sort of raise or sum. Exceptional work. And he's super cute.
Andreas Maynor | Overall Experience- Rating:
- 5.0
Thank u
Patricia Evans | Overall Experience- Rating:
- 5.0
Best storage facility in the city.
adem massie | Overall Experience- Rating:
- 5.0
Safe and convenient way to store things while I was traveling
COREY COCHRAN | Overall Experience- Rating:
- 1.0
The front desk employees were slow and didn't care. One guy watched another guy slowly enter my information and then at the end tells him "that computer doesn't work" won't go back if i can help it
praveen anbudaiyan | Overall Experience- Rating:
- 1.0
Storage locker was too small, and also damaged (a deep trough in the floor caused me to trip several times, damaging my furniture).
Jacob Harris | Overall Experience- Rating:
- 5.0
The truck was ready on time and ready to go and they were exceedingly helpful when organizing storage units.
Collette Lucas | Reservation- Rating:
- 1.0
My furniture was destroyed from water damage and rodent feces. My apartment is now filled with this disgusting furniture due to needing to show the insurance company the damage.
MICHAEL SNADER | Overall Experience- Rating:
- 1.0
A N-I-G-H-T-M-E-R-E. NEVER AGIN!
STEFAN NIKOLIC | Overall Experience- Rating:
- 5.0
very good service.
david drayton | Overall Experience- Rating:
- 5.0
I had a very pleasant experience at this location, with both truck rental and storage facilities. The staff was helpful and accommodating, and answered all my questions in a friendly manner!
Stuart Ranson | Overall ExperienceAdditional Services at this Location
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