Staff was always very helpful.
GARY GRONAU | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of University City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service❣️
shirl finneyI think for sure you should have your employees to get the truck and bring it around front for customers to pick up. The employees should NOT have to walk to where the truck is way on the other side of the building get in it find her way out of the parking lot! Have the truck brought to the customers!!!!!!!!!!!!! This was so unprofessional!
Phyllis JordanThey're alway's nice and pleasant at this location
Valerie BarnesI’m a repeat customer and the guys remembered me.
John NolanCOMMENT: U-Haul Customer Service representative Robert R. was not only friendly, courteous, but professional in answering any questions I may have had.
Kris TuckerBooking my UHaul went well initially and the staff were friendly. Unfortunately I was charged for equipment pads that I never received. I called the Ucity location to notify them and I was placed on hold for 40 minutes, a staff member never returned my call. I called customer service and was transferred multiple times before I finally spoke with someone. I was then told reservations can only be updated within 30 minutes of Uhaul pick up. I would not recommend this location or Uhaul customer service.
Monica Long-DavisMake sure people aren’t being over charged!
Ashley CrutchfieldThe after reservation I made wasn’t available. Was on the phone forever getting it sorted out. The key box was insanely greasy and hard to open. The van I ended up getting was not in a convenient location, and took some maneuvering to get out. And the number to text after hours didn’t respond.
Angela StefoIt's my first time to rent a U-haul 10ft truck and their process was quick and easy specially when you booked ahead online. I would like to commend Mr. Earl Foskett for smooth and fast transaction. I will definitely recommend them to my friends.
Mark Christian CastisimoNothing everything was great.
Stewart McClainThe worker I dealt with was awesome!
Christian WebbEvery interaction with the staff was great. Each person was friendly and knowledgeable.
Albert MitchellHave enough staff so the wait time can be reduced. No one at front desk for over 15 minutes.
mark wisemanI will always use uhaul
Patricia Busby | Overall ExperienceNo changes needed! Glad to see that you employ Veterans and that you give a Veterans discount!! Thank You
PERRY WOODSMy customer service agent was amazing, she made me very comfortable. She made my experience extremely easy and quick. My return was also hassle free and speedy. Thank you for providing me with such excellent workers.
Julia CoxNot at this time but you keep up the good work..
JOSEPH THOMASTruck pickup and drop off processes were fast and easy. After receiving my email receipt, however, I noticed that I had been charged $15 for Safemove insurance coverage, something that I did not wish to purchase and I specifically recall removing from my online order. There was no mention of this charge at the counter. I feel like I was duped out of this charge and a $15 refund is in order and would resolve my issue.
Joseph KlevornI tried to return truck on app and it kept gearing hung up on "location". I had to leave, and the went back and checked truck in on web, which worked, but had already locked truck and deposited keys, so couldn't take picture of mileage and gas. Was very frustrated.
Steven St PierreYour Customer Service crew was awesome and very courteous. So courteous in store and out. They helped me with getting the right supplies and drove the truck out for me. Loved it!!
LORENE COLEThe best U-Haul in the city👍
TALMADGE TIDWELLNothing, I thought the entire experience was great. However I would recommend relocating the check in desk be moved towards the entrance or made more visible upon entrance into the building. I say this for safety of the staff.
nedra slaterUhaul has always been a nice and friendly environment
Patricia Busby | First ImpressionsThey need more staff.
Stanley WillisThe employee was very respectful and helpful. I can't think of anything to improve. Thanks so much!
Jaron MelinCan't think of a thing. It was very easy to make the reservation online and the check-in process when I arrived was also easy. Great customer service, two very nice fellows working the counter and the gent who helped me explained everything very clearly. Will definitely rent from this location again. Thanks.
Martha PlaceJUST KEEP YOUR SENSATAIONAL EMPLOYEES SATISFIDED
ELEXRIS SMITHVery unprofessional staff
Latrieze ReedI ordered a furniture dolly with my online order and at first they couldn't find it and manager had said if they didn't have 1 we were going to have to buy 1 . Very unprofessional because we booked everything online 2 weeks earlier. But they ended up finding 1. Would have given excellent
Curtis Cannon Jrstaff was great. seems like they enjoy working there
Raphael HallI wish the trunk had more gas in the tank when I borrowed it. I started with 1/4 tank. I almost used it all before I was ready to return the truck.
Allen ThorpeIt was an excellent experience - very helpful and courteous employees.
Jane GusmanoThe people on site could have been more helpful. They seemed annoyed ot have to answer any questions at all. Everything else was a good experience.
Maleah BrothertonGreat Customer service the staff was nice and welcoming the store was clean and neat. I live in Iowa I told them how nice the store was when I was there. Rosie
Rosie DanielI keep going back to this location because they are professional, polite and very efficient in processing you, both, in and out!
Steven MooreAnthony Brown was an excellent, helpful manager. Awesome customer service skills.
mary hayes | Overall ExperienceCustomer service rep at pickup was excellent - fast, detailed, professional, confident. Got me in quick, politely adjusted my reservation to smaller truck… perfect interaction. Drop off was easy and quick as well.
Jason WoodThis location, has great personal. They are very polite and helpful. I totally recommend the University City's Uhaul location.
FRANK WILLIAMSFix the issues between what the computer is printing out and what the actual vehicle says.
Arizona HallIncredibly efficient return and a polite enjoyable employee to work with.
Dennis MillerDid not have equipment that I preordered. Forgot to load the prepaid boxes into the truck.
Catherine IfuneFast and friendly service. I was surprised how clean the truck was- I’ve had so many dirty units in the past from other locations
Ravi PatelMy experience with Uhaul storage services was very good.
Robbin Nave | Overall ExperienceShopping perfect. People friendly.
Kurt Walker | First ImpressionsThe staff was very tentative and polite appear to be very knowledgeable of the operation thank you
MAURICE KIRKSEY | First ImpressionsSuper helpful and accommodating!!
Julianna Nikodym | Overall ExperienceBeautiful, keep up with the alsomee job. Thank You
joyce shemelia | First ImpressionsThat (and they) were FANTASTIC! Thank you SO MUCH!!
Phillip Smith | Overall ExperienceAnthony and his staff were very Professional
percy taylor | Overall ExperienceNo comment so far.
ENYINNA DALLAH | First ImpressionsThe staff was very helpful and friendly. I especially LOVED Rodney, he was very friendly and always answered any questions that I had about truck rentals and my storage locker. He is also and Blast to talk to. I was s victim if the July 2022 Floods and he always kept me laughing. KIDDOS.THANKS RODNEY 🙏🏻👍🏿
AUDREY JOHNSON | Overall ExperienceI rented a unit for 15 years. In all that time I never had any problems. I’ll rent from UHaul again if I need storage.
LAUREN SHIELDS | Overall ExperienceIt was a good experience
Nicole Whitley | First ImpressionsThe staff was very helpful in making sure that I got the storage locker that I needed. They made my experience worthwhile
AUDREY JOHNSON | First ImpressionsWould definitely recommend this store. Very helpful during my displacement following the flooding of my apartment.
Ronald Sadler | First ImpressionsThe new reservations were the result of substantial flooding in the building. The management was extraordinary in facilitating moving stuff out of our 2 flooded units, storing it in 2 U-Boxes and then finding space in the building after the clean-up for re-storing much of our stuff going forward. Everyone was very diligent and responsive - and retained calm and good humor throughout despite the mess. Landon was the point person and managed the complex details of the process and the large group of staff hired to do the work. We are thoroughly impressed with all of them. 😊 Our thanks to all of you.
ROBERT EASTON | First ImpressionsThe guy with red hair was wonderful he helped alot
LaKendra Brenston | First ImpressionsEveryone was friendly and helpful.
Charvan Jamerson | First Impressionsstorage unit was flooded, and i was not contacted when all my materials were thrown away without my permission. Anthony the general manager was very helpful, while the assistant manager talked down to me and was very rude. Would not recommend this place to anyone else.
Shrinivas Bimal | Overall ExperienceThey just had taken longer to get setup on a new storage due to computer issues and being busy it took almost 2 hrs just to rent a storage space.
James Smith | First ImpressionsOur storage was flooded and it’s certainly due to uhaul’s inadequate protection of storages, but I can forgive it cus it’s a natural disaster. HOWEVER Uhaul staff threw away a lot of our possessions without letting us check?!! The front desk promised they have cleared everything and didn’t allow us to check our original unit before the flood. I tried to call the University City Uhaul but kept being redirected to another location. I have lost almost everything as a college student and I’m really helpless right now there’s no way to solve this. Will definitely tell everyone to stay away from Uhaul!
Ya Zheng | Overall ExperienceRates increase often for pest control & maintenance, although there's critters in walkways and outdated rat poison pod in my unit. Insurance paid monthly doesn't cover water damage of any kind. Unable to access my unit after office hours due to broken door latch. Even though approx. a foot of water leaked into my unit and I had to dispose of most items that was on the floor, staff were extremely helpful with boxing things that could be saved, preventing more water from entering the unit, and providing movers to relocate my items to another location.
Malissa Robinson | Overall ExperienceI lost all of my belongings from the storm. And there is no compensation . How can this be????
KATHRYN MCDANIEL | Overall ExperienceYour worker on duty - I wish I recalled his name - was wonderfully supportive in correcting the free month storage unit and answering our questions on the storage unit. He was soooo pleasant.
Danielle Coyne | Overall ExperienceStaff was exceptional!!
joanne rosario | Overall ExperienceI never got a chance to use unit I paid for 3 months then I didn't get the new space I anticipated so storage never was used
Andre Brown | Overall ExperienceMANAGERS ARE VERY DISRESPECTFUL AND RUDE. I NEED MY BELONGINGS IMMEDIATELY.
Christina Garland | Overall ExperienceThe whole process was simple and easy, and everyone was helpful and friendly. Would definitely use again.
Melody Beacham | First ImpressionsThe young man who helped me (Cladis? - the one with the nose ring) was extremely polite and professional. He immediately acknowledged me when I came in and he was still helping another customer and apologized for my wait. He looked for and found an option when I was not satisfied with the 1st option,. He made sure that I understood everything and even held the door for me. He is to be commended!!!!
Twinda Murry | First ImpressionsWe just moved in to our locker yesterday so I have not had time to form an opinion.
Bryan Sechrist | First ImpressionsVery Helpful Young Men
Alva Poole | Online Move InThe gentleman who helped was very nice and helpful. A great experience!
renee murphy | First ImpressionsI reserved and purchased the unit online. When I come to the store, the staff said my first month is free. They started the refund process. But when I came home and check my account, I was charged twice. I contacted the store but nothing has been solved.
Doan Bao Chau Thai | Online Move InThe young man, who chked me out was helpful. He answered my questions. He was knowledgeable and friendly
YVONNE JACKSON | First ImpressionsI had my unit for three years never had a problem and the staff was very helpful and professional and i would definitely rent again.
gladys lynn king | Overall ExperienceWes and his team are amazing! The storage facility is clean, well-lit, and everyone was alwasy friendly.
Maria Rodriguez | Overall ExperienceThe employees were all very courteous and professional. I highly recommend them and appreciate their work ethic.
William Miller | Overall ExperienceVery helpful staff.
julia roboz | Overall ExperienceThe staff was very helpful, patient, and kind. I would use them again.
Joy Hill | Overall ExperienceAs a first time user of a storage unit, I have to say that this was a good experience. I have recommended U-Haul storage to others and will definitely use them again should the need arise.
Virgina Walker | Overall ExperienceA pleasure to work with. Very accommodating and helpful. Would highly recommend this facility to all.
clark broza | Overall ExperiencePROFESSIONAL, FRIENDLY, COMPETENT MARVIS AND WES
Leonard Wilbert | First ImpressionsIt would be a 7 star if the units had lights inside other than that I think it’s great, I love your place, I wish that it was someone that I could speak with about what happened at Uhaul on Gravois South St Louis, it’s out of my hands but some things in life shouldn’t go this way..... Ida Ward 314-448 6219
Ida Ward | First ImpressionsThe young lady who assisted me was polite, friendly and courteous. I could not have been more satisfied.
William Miller | First ImpressionsRental was quick and easy
Shella Lathan | First ImpressionsStaff very friendly and helpful
melissa HINCK | First ImpressionsCard didn't work far walk
REGINA WILBOURN | First ImpressionsManager and store staff were very friendly and helpful. Storage space was adequate and also clean.
stephanie nowden-miller | Overall ExperienceA okay
GREG GIBSON | Overall ExperienceManager was very knowledgeable, helpful, and kind. Transition was made easy and assessable.
stephanie nowden-miller | First ImpressionsI have used this store many many times for years love ❤️ the staff
Veronica Jones | First ImpressionsStored my stuff at this location over the summer and everything appears to be in the original condition!
Tiffany Balcarcel | Overall ExperienceGood service and location is really convenient.
Tamara Steele | Overall ExperienceAwesome experience- great staff!
david ferdman | Overall ExperienceThe personnel working at the facility were courteous and helpful at all times. I loved storing my items at the facility will be back there next year.
clark broza | Overall ExperienceGreat experience. Helpful and friendly staff.
Kathleen Young | First ImpressionsWe have lots of boxes, and the only storage unit left is high above the ground. Hope that I can choose the unit when I make the reservation. It will be better to have an automatic lift
Shinan Xu | First Impressionsn/a
Ronneika Turner | Overall ExperienceAwesome
david ferdman | First ImpressionsMy experience was excellent. I used Big Helpful Gentlemen Moving, I highly recommend them and will recommend to my friends and family. Nice guys, very helpful and excellent price.
Cerinda Whitney | Overall ExperienceComputer ssyem slow, wrong equipment, charged wrong, not enough space here to explain it all
Boyd Merriman | First ImpressionsI had reserved for a truck and storage unit. When I got there they offered me an different storage unit first month free. They help me out to save on a little money. Thank you!
CHERRILL MARTAY VAN HOOK | First ImpressionsStaff were all helpful and manager was very nice
john williams | Overall ExperienceNice clean facility and staff is friendly and helpful.
DESERATA HUGHES | Overall ExperienceThank you
mykel young | Overall ExperienceNo additional comments.
christy BONDURANT | Overall ExperienceThe WORST UHAUL facility I have ever used. I have used 4 facilities around the U.S. This crew was rude, the bathroom is ALWAYS locked and unusable. Nasty and Rude people.
SUSAN BERTINO | Overall ExperienceYes everything was good cause i put my stuff there an never when't back to check it cause the way it was it safe in my 👀
Inez Piggee | Overall ExperienceEasy to access 7/24. Dolleys and trolleys made it easy to move things in and out. Conveniently located near WashU.
Kathryn Lemaire | Overall ExperienceHappy with the service.
Regina Hain | Overall ExperienceThey were very helpful
darren phillips | ReservationErica and the rest of the crew were a pleasure to work with.
AMIR EVAN | Overall ExperienceI did not have a good experience with U-Haul. The 1st person didn't have an answer for me. Then, on hold for 20+ mins when my question was time-sensitive. In the store, there was also confusion.
Janelle Brooks | ReservationGreat customer service and experience.
SABRINA MICHELLE LESLIE | Overall ExperienceCustomer service was beyond excellent. Staff extremely helpful always greet you with a smile. never a dull experience always pleasant. Very knowledgeable. I could not have picked a better place.
Tameka Moore | Overall Experience