Customer Reviews for U-Haul Moving & Storage of Thornton

9,255 reviews

4833 Thornton Av   Fremont, CA 94536
(Off Hwy 880)

(510) 796-3151

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(510) 796-3151

4833 Thornton Av
Fremont, CA 94536
(Off Hwy 880)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Check in for first time, at approximately 9:00 pm March 26 2024, checked out approximately March 26 2024. Kenneth Cox

Kenneth Cox  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Wendy Klimback-Lee 
Rating:
3.0

Customer did not leave a comment.

Lorie Morales 
Rating:
5.0

I’m not sure anything can be improved. Everything exceeded my expectations with the whole process and it was well worth the drive across the bay.

Jeff Dragomanovich 
Rating:
5.0

Customer did not leave a comment.

Susan Glenn 
Rating:
5.0

Great staff. The manager was super helpful.

Chris Lafferty 
Rating:
5.0

Customer did not leave a comment.

Caroline Kinser 
Rating:
5.0

Customer did not leave a comment.

Gabriel Green  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

WILBUR SHEARIN 
Rating:
5.0

Loved it. Great customer service.

SALVADOR CALDERON 
Rating:
3.0

When check in that is shown how to operate vehicle controls and do a visual inspection BEFORE customer takes vehicle

Sandra Sharkey 
Rating:
5.0

Customer did not leave a comment.

Carolyn Thomas 
Rating:
5.0

Customer did not leave a comment.

Patrick Igbokwe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John LECA 
Rating:
5.0

Customer did not leave a comment.

William Gotthardt 
Rating:
5.0

Would rent absolutely rent from again!

Mike ortiz 
Rating:
3.0

Customer did not leave a comment.

Suzanne dimino 
Rating:
5.0

Customer did not leave a comment.

jonathon seymour  |  Overall Experience 
Rating:
5.0

I couldnt complete web return of equipment. It was very frustrating

Pratik Shah 
Rating:
5.0

Good crew, prompt and super helpful. Renting and returning were a breeze!

Mihir Parikh 
Rating:
3.0

I had a bad experience with the fueling of the Van. For low mileage like 30 miles I expected to fuel not more than 2 Gallons. The first time the fuel indicator started to move was after fueling more than 4 Gallons! And yes I did wait after each fueling to check the indicator change again. Something was wring with that Van.

Ali Solimani 
Rating:
5.0

In and out quick service even when I didn’t schedule a pick up

Felicia Spruill 
Rating:
4.0

The first trailer offered we noticed had a tire that needed air. The CSR was helpful in gathering a better condition trailer.

DERECK CAMPBELLHILL 
Rating:
5.0

Customer did not leave a comment.

nikhil sudheer gokhale 
Rating:
3.0

The only thing that bothered me, was that the salesman didn't know how to lock the trailer to the hitch.

Doug McCrae 
Rating:
4.0

Was missing one of the ramp spring loaded keeper pins. Had to use a bungie cord to keep it up while transporting the car. They did credit me back for the missing part.

JOHN DAVIES 
Rating:
5.0

Customer did not leave a comment.

Mohammad Haroon 
Rating:
5.0

Customer did not leave a comment.

Angel Leon 
Rating:
5.0

Thank you, the wonderful service, through the years at your Thornton Ave. location in Fremont, Ca. Special appreciation to Manager, Evan. (Storage). Sincerely, Matt & Sandra Foley

MATTHEW FOLEY  |  Overall Experience 
Rating:
5.0

No problems what so ever Thank You Steve

Steve Carey 
Rating:
5.0

I was very impressed with the service from start to finish. Kent called me a day prior to my appointment, was able to get me in early and finished the trailer hitch install quickly. Overall, it was a great job and great customer service. Truly impressed.

micheal richmond 
Rating:
5.0

Customer did not leave a comment.

Kamalveer Barn 
Rating:
5.0

Customer did not leave a comment.

Robert Choi 
Rating:
1.0

Truck wasn’t shifting gears when I returned it to the nearest location you guys tried to charge me $1500 then $745 when the only reason it was returned at that location is cause it wasn’t running right

Samie Tennis 
Rating:
1.0

The so called UHaul Gaurantee for reserving a particular equipment or UHaul will reimburse you $50 is completely misleading and false. I reserved a 5 × 8 trailer few days before pickup and when the location didn't have it when I went for pickup, they refused to honor this so called Gaurantee and said I could either take an "upgraded" trailer (which I didn't want) or complain to Corporate. I finally had to take a bigger trailer, which was not what I wanted and very inconvenient as the location would not cancel the reservation and honor the Gaurantee. False advertising or lack of employee training, it doesn't really matter, just don't believe the so called Reservation Gaurantee they keep showing when you make a booking.

Asheesh Banga 
Rating:
5.0

Customer did not leave a comment.

Robert Choi 
Rating:
5.0

Customer did not leave a comment.

Sherwin Llamido 
Rating:
3.0

The truck worked great and service was fast. However, the truck was at about 1/8 tank when I picked it up, and I was told if I returned it with 1/4 tank of gas, I’d get a $30 credit. I feel like that was pretty misleading, because it wasn’t a $30 credit off the price they gave me, it was a $30 credit off the $30 gas fee. So really, it was just me avoiding a fee rather than discount off my quoted price. I just don’t appreciate how it was phrased to me. It seemed intentionally misleading.

Jude Groft 
Rating:
5.0

The Staff is very courteous, professional and knowledgeable. The facility is clean and welcoming. I had a very pleasant experience and the service was excellent. Thank you.

Daniel Brower 
Rating:
5.0

Customer did not leave a comment.

Susan Glenn 
Rating:
1.0

Manager was the worst guy i ever had as customer service he treated poorly and would never come to this store again just because of that guy the manager

Eduardo A Alvarado 
Rating:
5.0

This is my home office. I rent from them often. They are always helpful and get me whatever I need. The Thorton Ave location in Fremont CA is a 5 star location without a doubt.

Joshua Hassey 
Rating:
1.0

I returned the equipment to a staff, who told me that I’m good to go and will get an email. Never gotten the email, but instead a call from the store the next morning asking me when I’m going to return the equipment. Ended up being charged a overnight inspection fee for something mishandled by the store staff.

Jinqiu Wang 
Rating:
5.0

Customer did not leave a comment.

Christopher Loran 
Rating:
1.0

For 12 or 13 miles you charged me for three gallons gas.

Jamshid Nazary 
Rating:
5.0

Customer did not leave a comment.

Ahmed Alamin 
Rating:
5.0

Customer did not leave a comment.

Roelf Munneke 
Rating:
5.0

Customer did not leave a comment.

Tawab Wahidi 
Rating:
5.0

Customer did not leave a comment.

Patrick Kopania 
Rating:
3.0

Customer did not leave a comment.

Jacquelyn Dormandy 
Rating:
5.0

Only the phone set up ,it's hard to speak to someone at the storage location, it seems you always get a representative from the call center,

Melody Deguair  |  Overall Experience 
Rating:
4.0

Trailer was beat up and worn. Made you wonder if maintenance was being maintained. It worked for my needs and i had a short trip. Staff was excellent.

Kevin Finnerty 
Rating:
2.0

Our company has been renting U-Haul truck on at least once a month for a while now and I have been the one who always come to pick up the truck. After everything went so well all of this times, so I trusted the service peoples there, so yesterday I didn't check the truck, fuel before I wrote away (I was told that fuel was at half tank). I drove the same route and I only drove 21 miles. After I completed my task and went to the gas station to fuel the truck back up. First, I purchased $10.00 / $4.99 per gallon. Then I found out that it wasn't anywhere close to half tank mark. I ended up spending $20.xx . I realized that the person who helped me at the counter when I checked out the truck wasn't honest or he was just making a mistake. I wouldn't never knew.

phu ho 
Rating:
5.0

Customer did not leave a comment.

Daniel Cancina 
Rating:
3.0

Long waits. Told returns were done outside, stood outside for 10 minutes and no one ever showed up so had to use the app instead. Parking is really unorganized, so you may have to park your car on the street if you’re leaving your car.

Christopher Suzukida 
Rating:
5.0

Customer did not leave a comment.

Terence Ma 
Rating:
4.0

The only thing I don’t like is that they marked the gas incorrectly. This has happened with my last 2 rentals. Its market at 1/2 tank & was under 1/2 tank. I don’t think thats ok to do employees should take their time and look at the correct gas gauge and market correctly.

ESMERALDA MACIEL 
Rating:
5.0

Everything was great. Thank You!!!

Muhammad Khan 
Rating:
5.0

Customer did not leave a comment.

Vitaliy Shynkar 
Rating:
5.0

Customer did not leave a comment.

Jay Humphreys 
Rating:
5.0

Customer did not leave a comment.

Kristina Zebratski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nithish Kumar 
Rating:
5.0

Customer did not leave a comment.

Sergei Korolev 
Rating:
5.0

Cont excellent service

Mitch Vuki 
Rating:
4.0

Be aware that Puerto Rico is part of the United States and my license was considered as international when I have a PR real id license in compliance with the United States Real ID Act of 2005.

Carlos Salgado Roman 
Rating:
5.0

Excelente

jose barraza 
Rating:
5.0

First time using u-haul box. I am pretty impressed and already recommended to my families and friends.

Evelyn Pham 
Rating:
5.0

Customer did not leave a comment.

Amandeep Singh 
Rating:
5.0

Customer did not leave a comment.

DAVID BETOSBMOSHABAD 
Rating:
5.0

Customer did not leave a comment.

Angie He 
Rating:
5.0

Staff very friendly and helpful great experience.

earnie wilder 
Rating:
5.0

The UHaul app on Android didn't work, had to keep going back to the browser to do check in or check out. Folks at the local UHaul were great.

Aaron Weisz 
Rating:
5.0

Angelina T provided an excellent custom experience. She efficiently helped me rent a vehicle and understand the contract. She was also happy to answer my questions about the vehicle dimensions and was kind on the phone when verifying my reference phone number.

Ahmed Alazzawi 
Rating:
5.0

Customer did not leave a comment.

Yolanda Esquibel 
Rating:
5.0

Great service

Fakalelu tongia 
Rating:
5.0

Customer did not leave a comment.

Feng Lu 
Rating:
5.0

They were very helpful and answered all of my questions.

Brad Williams 
Rating:
5.0

Great customer service by Frando thanks u next time

Shwatish Kumar 
Rating:
5.0

Keep up the good work and friendliness

Carolyn Thomas 
Rating:
4.0

Customer did not leave a comment.

David Xun 
Rating:
5.0

Customer did not leave a comment.

Marc Maier 
Rating:
4.0

The young man that helped me was fantastic. He was very personable. He was fast, accurate and real knowledgeable about Uhales products and services. He needs a raise ! Christy Patneaud

Christy Patneaud 
Rating:
5.0

Customer did not leave a comment.

Michael Ramponi 
Rating:
5.0

The starting price of $19.97 is misleading. Maybe U-Haul should give an average hourly price instead, to prevent the sticker shock from being such a bad surprise.

Susan Karplus 
Rating:
5.0

Just keep being factual, I enjoyed my truck reñtal experience. Will definitely use them again.

Wayne M Lilledahl 
Rating:
4.0

Customer did not leave a comment.

nicholas du 
Rating:
5.0

Customer did not leave a comment.

Benjamin Sherwood 
Rating:
3.0

Customer did not leave a comment.

ZIAOLLAH OBOODIYAT 
Rating:
5.0

Customer did not leave a comment.

Kristin Nieves 
Rating:
5.0

The rental for the cargo van was very smooth. I was expecting a similar bad experience as a car rental place but it was much better and was pleasantly surprised at the ease of the whole process.

Alex Lee 
Rating:
5.0

Customer did not leave a comment.

JAMES TARVER 
Rating:
4.0

One day I hope that corporate will streamline the rental process.

Andre Frech 
Rating:
5.0

The young lady that assisted in my trailer hook up and check out was quick, organized and efficient, much thanks!

DAVID HUPP 
Rating:
5.0

Customer did not leave a comment.

JASON STONEROAD 
Rating:
5.0

Very quick pickup and drop off process! Great service.

Jim Dalton 
Rating:
5.0

Customer did not leave a comment.

glenna ritt 
Rating:
5.0

Customer did not leave a comment.

Daniel Herrera 
Rating:
5.0

Customer did not leave a comment.

Fermin Sicay 
Rating:
5.0

They’re friendly service

GENALYN ONIA 
Rating:
5.0

Staff are nice . Excellent customer service

Allyn Lao 
Rating:
5.0

Customer did not leave a comment.

Eva Hernandez 
Rating:
5.0

Customer did not leave a comment.

Pratik Shah 
Rating:
5.0

The cab needed a vacuuming and the van outside was a little grimy, but this wasn’t a passenger rental car so it was ok. The staff is very polite and hard working.

Bertha deLanda 
Rating:
5.0

Mr. Souza is an honorable and well educated Man especially earned a raise

matt reck 
Rating:
5.0

I love this branch. Thank you for y'all

Jungsik Kim 
Rating:
5.0

Rented a 6x12 cargo trailer. This trailer has double axle and is heavy even when unloaded. It truly needs a lift Jack to raise it above the ball hitch. It was a big pain in the a”” to separate from the vehicle.

Kenneth Wanlin 
Rating:
5.0

You all were helpful and efficient

alisa daskarolis 
Rating:
5.0

Fernando went with me to the unit and explained everything to me. He was very courteous and nice

Kristina Zebratski  |  Online Move In 
Rating:
5.0

UHaul has the prices on moving and storage supplies. A mattress cover set at my local store is 15.95. At the Home Depot it is 10.95 for just one mattress bag, not for the set. I just went through a major move and my local store was immeasurably helpful. Even offered a dumpster use for a nominal fee. I will never move again without UHaul.

Patrick Huffman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

arlene vicencio  |  First Impressions 
Rating:
3.0

The reason for average: We need elevator for first floor storage unit. It is missing.

Kiran Tawde  |  Overall Experience 
Rating:
5.0

The timing was good I got through it enough time to get an available small storage and it worked out perfect thank you

michael vaquer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla Villanueva  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kamilah Oconnor  |  Online Move In 
Rating:
4.0

Only complaint- was not able to contact the on-site staff, no matter when or how many times I called.

Kimberly Deery  |  Overall Experience 
Rating:
5.0

The person that assisting me is friendly and kind

Imee Par  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jerry Brewer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Julia Mitchell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sophia Curiel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hazem Elabbadi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julia Mitchell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jonathon seymour  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steve lambert  |  Overall Experience 
Rating:
4.0

There was one time on a Sunday I needed to get some things out and it not opening until whenever it opened was an issue but since I only ran into that issue once so can’t complain too much

Amanda Griffin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariolito Doctor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

stacy quick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA DAVIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisset Cruz  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Michael Foster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angelina Fernelius  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

HARRY BYRD  |  Overall Experience 
Rating:
5.0

They saved our moving day by being open and having the perfect storage. Smooth online process. Two thumbs up

Ana Flores  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

edgar barrera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacinta ruiz  |  Overall Experience 
Rating:
5.0

It’s excellent the the people who ever work in this facility?

Akram Mohammad  |  First Impressions 
Rating:
3.0

Had an exterior unit and unfortunately, I was unable to get my sofa into the unit due to the size of the door. Be that as it may, another issue I encountered was large pools of rain water right outside the doors of all the units on my side. Noticed a rain gutter about 15' from my door and the rain water just collected on my side causing me to have to hop over the water or step right into it soaking my shoes. Imagine having to do that with hand full with oversized objects such as flat panel televisions.

Raymond Robertson  |  Overall Experience 
Rating:
4.0

I would have appreciated having a light available in my unit. I really appreciated having a remote to open the gate! Staff & management were always friendly & provided excellent service & support. Thank you

Laurel Seymour Beebe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth hudgins  |  Overall Experience 
Rating:
4.0

An elevator would be nice. I had a unit upstairs and it was hard to carry all my stuff to my unit. Then I have to upgrade to a bigger space which means, I have to move it downstairs. So yes…elevator would be nice. But very friendly staff. So, thanks you all!!!

Shiela Villanueva  |  Overall Experience 
Rating:
5.0

Very helpful staff. Storage and moving rentals at one place is a plus.

Prithviraj Shelke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Farris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yunshan Jiang  |  First Impressions 
Rating:
5.0

In a stressful situation, uhaul was a helpful hand. With friendly people to make it smooth and easy.

Mario Guadiana  |  Overall Experience 
Rating:
5.0

Only wished that they had elevator where I was but hey at the low prices can't complain very helpful thanks for keeping my stuff safe for years

Mary Badillo  |  Overall Experience 
Rating:
4.0

All Assocites were courteous, helpful and professional. Signed Ralph P Davis.

ralph davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nathan ditrich  |  Overall Experience 
Rating:
5.0

Appreciate the staff and my cashier was very helpful and friendly.

RICHARD BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH FRANCO  |  Overall Experience 
Rating:
5.0

Great employees you have thanks for all your help

Ginoricci Valencia  |  First Impressions 
Rating:
5.0

Thank you ill apriciate

elinio lugtu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claud Etta Ingram  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yashwanth Potlapalli  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William Chan  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Eric Clifford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PERRY RUSH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARIANNA BILLOUPSBUTLER  |  First Impressions 
Rating:
5.0

Evan manager is very nice, pleasing and professional. He helped me though he was busy running around multi-tasking. Staff members are also very helpful and quick to serve and answer phone calls. Fortunate to have them at our local UHaul.

Mukesh Aggarwal  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Forum Kapadia  |  Overall Experience 
Rating:
5.0

All your staff we encountered were helpful and friendly

JAMES WEILAND  |  Overall Experience 
Rating:
5.0

Very nice and helpful. Customer service person that help me was.great.

Traci Gibson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM STONE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuele Arcidiacono  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaojun Zheng  |  Overall Experience 
Rating:
5.0

Recomendado 100/1000

Maria Ruiz De Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID MURRAY  |  Overall Experience 
Rating:
4.0

I think you should rethink about the storage units on the second floor. No elevate?

ANTHONY PASCUA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jackie Baliton  |  Overall Experience 
Rating:
5.0

The staff was Very professional and helpful!! The manager Evan is AWESOME!!

MELVA YEARBY  |  First Impressions 
Rating:
5.0

Love this unit as they were open for 24 7 access however some staff weren't aware of this and were rude. But I would definitely rent here again if the location was convenient

Amberlynn Mahabali  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chapel Thorborne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yingke Tan  |  Overall Experience 
Rating:
1.0

Rented out a unit I had reserved to someone else, gave me a smaller unit, struggled to find it when trying to show me where to go.

Joseph Healow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VAIBHAV KHANE  |  Overall Experience 
Rating:
5.0

easy to sign up on line and good customer service at the check in desk!

Colleen de la Torre  |  First Impressions 
Rating:
5.0

Well Deserved Accolades to Uhaul....I have been working with you for years...this was my first time using your storage service...what a pleasant experience....Thank You...

EMILY SAWYER  |  Overall Experience 
Rating:
3.0

The storage access hours does not reflect the correct timing. I saw the access hours and had a truck loaded with my stuff ready to unload and the building gate is locked. The office hours are done so couldn’t contact them and the customer service wasn’t helpful on call. Had to end up paying a lot more for the movers to come back and unload, very unpleasant experience.

Forum Kapadia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yingke Tan  |  First Impressions 
Rating:
5.0

Good

JOSHUA CUBSTEAD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chris weingartner  |  Overall Experience 
Rating:
5.0

The employees who work at this location are well informed and very friendly and easy to work with - would definitely recommend.

Roberta Parry  |  Overall Experience 
Rating:
4.0

Very nice crew at their place, however a lack of having a lift to the 2nd floor and very narrow isles made it very difficult to move my items

Johannes Huennekens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hardial Aulakh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel Avila  |  First Impressions 
Rating:
4.0

You sent the survey before confirming close out of the unit. I assume you found all was in order.

Michael Foster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne Flores Larios  |  Overall Experience 
Rating:
4.0

The upstairs indoor units could have wider doorways. We had a lot of trouble getting a sectional couch which breaks down into 5 or 6 individual large reclining chairs into it because of the size

MARGARET SHARPER  |  First Impressions 
Rating:
1.0

Access to unit is very difficult when moving without elevator

THOMAS TOMASSINI  |  First Impressions 
Rating:
5.0

Moving is very stressful; it is frustrating that there isnt someone at the return area because they are busy elsewhere. You set it up giving the impression its like returning a rental car - but its doesnt work as well.

Michael Foster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas Salinas  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joshua Fifer  |  Overall Experience 
Rating:
4.0

Would have liked somethhing that could move stuff up stairs, but the process was smooth

Christopher Tsuei  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Rebecca Murray  |  Overall Experience 
Rating:
5.0

Es excelente el lugar y el servicio personal 👌👍🏼

Sara Delgado  |  Overall Experience 
Rating:
4.0

Very convenient options to access the storage unit. Getting in out of the location was a breeze.

Samar Roy  |  Overall Experience 
Rating:
4.0

It’s better to have elevator or tools to help carry heavy objects upstairs if the storage unit on 2 nd floor

Emi Okada  |  Online Move In 
Rating:
5.0

Been with this location for a few years. Never a problem. Easy access and conveniently located off 880. Friendly staff. Rented trucks here too. Definitely would store my belongings here again!

monica meloy  |  Overall Experience 
Rating:
5.0

There was always respect & professionalism between staff & I and staff to staff. Thank you guys for your help.

val dexter  |  Overall Experience 
Rating:
5.0

The Thornton Avenue store and storage has been excellent - honestly the staff is friendly and knowledgeable and the storage area is clean and appears safe.

Roberta Parry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leshae Vance  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Boyle  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Amanda Griffin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karriem bari  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Fair  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Farhad Rahim  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Curtis Pratt  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John Mccafferty  |  Overall Experience 
Rating:
5.0

Fuimos muy bien atendidos. Gracias

Julio Rivera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Balaji Srinivasan  |  Overall Experience 
Rating:
3.0

Just below customer service margins.

Robert Phillips  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wesley Peterson  |  Overall Experience 
Rating:
3.0

Overall your fees are too high. No bang for the buck. Many other storage facilities are as good and less expensive. I spent over $2000 for a year. Sadly, next time I may shop around for a better deal

Steven Buchter  |  Overall Experience 
Rating:
5.0

I am pleased with the service. However, when I brought an unsafe and damaging incident being performed by another tenant to the attention of one desk clerk, it was ignored.

Claud Etta Ingram  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Lukas  |  Overall Experience 
Rating:
3.0

Not enough access hours for indoor storage

Mayra Garcia  |  First Impressions 
Rating:
5.0

Great professional service

Chad Wuthrick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karren or leonardo jamaca  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelly Evans  |  First Impressions 
Rating:
5.0

Well informed and willing to show the units at all times for visual inspections great prices and great customer service.

juan leija  |  First Impressions 
Rating:
3.0

Building wasn't always unlocked near the beginning of access hours. Automatic lights go off too quickly i.e. when doing work in the storage unit. This requires waving out in the hall to turn it back on but it's still a bit of a challenge because it can get down to near total darkness. If there were a dial timer to keep the lights on this would be a lot easier.

Demitri Morgan  |  Overall Experience 
Rating:
5.0

Appreciated the cleanliness and help from all staff members.

NADINE VILLICANA  |  Overall Experience 
Rating:
5.0

Diego was very pleasant and helpful!

Lian Rickey  |  First Impressions 
Rating:
5.0

Excellent. But I never received a confirmation that I moved. I was paid up to 6-18-2020 & moved out on 6-1-2020. I should have received a refund but didn’t 😟

Laurie Guerra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alisha Othieno  |  Overall Experience 
Rating:
5.0

friendly staff

Jackie Baliton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janie Edwards Dixon  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alisha Othieno  |  First Impressions 
Rating:
3.0

Had the same staff person checking in for a unit and checking out. He was slow moving and glum. Other staff didn't seem any better, as I was observing while waiting. The storeroom area smelled strongly of pesticides and ?marijuana. People looking for day jobs were wandering in the back area as they could walk in the security gate when open. 30 days was free, but no desire to renew!

Georgene Martin  |  Overall Experience 
Rating:
5.0

Fantastic staff! Went the extra mile for me! Cannot recommend enough! Thank you!!!

Paul Voelker  |  First Impressions 
Rating:
5.0

Management is professional and reasonable to deal with. Would recommend to friends.

RICK CAMPOS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keane Aranita  |  Overall Experience 
Rating:
5.0

This Uhaul is the most well organized & has the most knowledgeable staff in all the Uhauls I have used. They made it easy for my move and storage, definitely recommend for your moving or storage needs

Donovan Cruz  |  Overall Experience 
Rating:
5.0

All of the employees were very polite and helpful. Overall my experience with U-haul was great I would definitely use your services again and refer my friends to use your services as well. Thanks

Linda Mannings  |  Overall Experience 
Rating:
4.0

Service was good.

DEBORAH CLARETT  |  Overall Experience 
Rating:
5.0

Customer Service was excellent throughout the rental process! All my questions were answered and I look forward to doing more business in the future. I was not aware of U-Haul's storage and signed up.

Roy Oshiro  |  First Impressions 
Rating:
4.0

overall a very good experience

Janet Hislop  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff

HANNAH HOBSON  |  Overall Experience 
Rating:
5.0

Please give your staff a break sometimes. They work tirelessly dealing with not so kind customers. They were very courteous and helpful.

YASUKO SWANN  |  Overall Experience 
Rating:
1.0

The phone call I made to make my reservation failed to inform me that I would only have 2 hours to do the entire move and my storage unit was on the 2nd floor with no stairs. I am so angry with y'all

Arden Wells  |  First Impressions 
Rating:
5.0

It’s great location and have good employees 👍

Griselda Carranza  |  Overall Experience 
Rating:
5.0

Outstanding customer service and quick delivery of rental.

linda susoev  |  First Impressions 
Rating:
5.0

service was excellent.

Malkiat Singh  |  First Impressions 
Rating:
5.0

The process was smooth and efficient

Elyssa Joy Verzosa  |  First Impressions 
Rating:
5.0

Great service, thank you all.

catherine mccormack  |  Overall Experience 
Rating:
5.0

Kind, friendly and helpful staff. Checkout of storage unit and checkin of trailer was straightforward

Megan Johnson  |  First Impressions 
Rating:
5.0

Thank you for the 30 days of storage while I was getting settled.

Kathryn Pettit  |  Overall Experience 
Rating:
5.0

Great customer service and helpful

Griselda Carranza  |  First Impressions 
Rating:
5.0

Absolutely excellent, even provided assistance when moving. Really appreciate this facility!

Daniel Corral  |  First Impressions 
Rating:
5.0

nice friendly staff, excellent service!

Isidore Jardin  |  First Impressions 
Rating:
5.0

The first truck was not safe to drive. I returned to the U-Haul Newark (or Fremont) for another, reliable truck. The staff had another truck in 5-minutes and I was back on my work. Thank you.

KENT CHRISTENSEN  |  First Impressions 
Rating:
5.0

Everyone was very helpfull and professional especially Aaron she always had a smile on her face. Very pleased with all aspects of u- haul so far. My pods are being delivered to Washington on May 14

Rebecca Caldarulo  |  Overall Experience 
Rating:
5.0

This Thornton Ave, Fremont location, is by far, THE BEST RENTAL with STORAGE FACILITY I’ve ever used. Staff is courteous, able & very knowledgeable Facility is clean and secure. Mngmnt is top notch!

Rachelle Himes  |  Overall Experience 
Rating:
5.0

None.

Berlalie Casaje  |  Overall Experience 
Rating:
5.0

Uhaul rep Diego Smith was wonderful & went the extra miles to assist with our storage needs. He was knowledgeable & polite in performing his job. Outstanding employee!

Phillip Velez  |  First Impressions 
Rating:
5.0

After 22years at U-Haul I had to let my junk go.Thanks U-Haul it's been fun.

BRIAN KRAUS  |  Overall Experience 
Rating:
4.0

Thank you

James Surber  |  Overall Experience 
Rating:
5.0

Thank you so much for your service

candy larson  |  Overall Experience 
Rating:
4.0

The lights in the hallways would turn off automatically leaving me in my storage unit in the dark many times when I was organizing. I had boxes fall on me because of this.. not safe no lights in unit

MONICA QUINTANA  |  Overall Experience 
Rating:
5.0

Great staff!

Helena Christian-Williams  |  First Impressions 
Rating:
5.0

Clean, fast, kind service, good access.

Brian Wilcox  |  First Impressions 
Rating:
5.0

N/A

Carol Strand  |  Overall Experience 
Rating:
5.0

Excellent,early coming,professional moving.

guiping zou  |  Overall Experience 
Rating:
5.0

Great customer service. Thank you for your help.

daisy barragan  |  Reservation 
Rating:
3.0

Employee Fernando Ornelas was great. The other times i visited, it felt like i was at an army boot camp. Loosen up customer service staff!

Thomas kimani  |  Overall Experience 
Rating:
5.0

Everyone was Great

Michael Riedy  |  Overall Experience 
Rating:
5.0

very good experience thanks

hesham diab  |  Overall Experience 
Rating:
5.0

Great storage, can be reserved ahead of the time which is recommended. Otherwise, the storage room may be on the second floor and far away from the entrance door. The staff was helpful.

Long Cao  |  Overall Experience 
Rating:
5.0

Very Helpful

Victoria Mack  |  Reservation 
Rating:
3.0

Yes I was wondering if there is any kind of a price break for having the storage beneath the stairwell as to you only get half of the space although I was informed this did not realize space

Neil Guevara  |  Reservation 
Rating:
1.0

No elevator to transport heavy furniture to the second level. Very inconvenient. Forces you to rent a much more expensive lower level unit.

Thomas kimani  |  Reservation 
Rating:
5.0

Everything went well!

Khiem Tran  |  Overall Experience 
Rating:
5.0

This was the nicest U-Haul I've ever been to! People were helpful and professional. Great communication and service. The bathrooms were clean and the facility was neat and well maintained.

Joseph Maurer  |  Overall Experience 
Rating:
4.0

Great customer service

LEDOUX WATTS  |  Overall Experience 
Rating:
5.0

Great service

lawrence sexton  |  Overall Experience 
No reviews have been submitted for this location.

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