Great service. Thank you.
Kimberley Edwards | Online Move InCustomer Reviews for U-Haul Moving and Storage of Thorburn
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a 10'×10' storage locker only to get at the unit and find out it was two 5'x10' units. This is very inconvenient as I have larger furniture and I am not capitalizing on the 10'x10' space. I mentioned this to the employee at the desk and he said they have no way of knowing which units have the partition taken down. Do U-Haul not take note of the storage conditions at their facilities? I then asked if a 10'x10' becomes available could I be notified and he gave me the same response of which have partitions and which do not. I would think that the employees working at U-Haul would have this information readily available. I am very disappointed in this and hope that this can be rectified.
Patrick Douglas Connolly | Online Move InWas very pleased with costs and services
JEFFREY JORDAN WELLS | Overall ExperienceThe staff at head office in Ariozona was very helpful when I needed assistance. The Kenmount Road staff helpful and friendly… Thanks😃
BONITA BISHOP | Overall ExperienceMouse infestation ruined half the contents! Security gate was open for extended period of time!
MAC VINCENT DAY | Overall ExperienceOur first unit on October 10th went smoothly and no problems. We came back October 11th with the balance of our household items and the gate was broken and we couldn’t get in. When I called the Kenmount Rd location to find out what was going on I was met with rudeness. When I asked to speak to his manager, he told me he was in charge. I was stuck waiting for almost 2 hours with 2 hired trucks paying $200/hour for a total of $400.00 just sitting there. This location does not have staff there during business hours except for on occasion. Had this location been staffed, there might not have been such a delay.
Melony Patrick | Online Move InStaff were Excellent. Having the app is also awesome. Appreciated the reminder for bill payment.
ANN E MCCANN | Overall ExperienceThe units are a bit expensive But met my needs
Kevin Flynn | Overall Experiencethe latch was very hard to slide open and close
Kevin Winsor | Overall ExperienceThe unit opening was too small to accommodate the item I wish to store. Had to cancel and uhaul could not accommodate me with another unit
bill brenton | Overall ExperienceWay cheaper than the other major competitive storage facility in St. John’s NL for units of the same size, this was THE reason why I got this unit.
Tiffany Amber Butler | Online Move InYour employees were very nice and respectful. Was able to get my storage unit very easily.
Hope Elizabeth Ellen Ann Howell | First ImpressionsThe email I returned stated 24 hour access 7 days a week which it was not and provided a phone number that was not in use so I had to leave the location and go to the main store. Also the timing caused me to drive from CBS to the unit only to not be able to gain access.
Colin Piercey | Online Move In2nd time using this facility. No issues either time
JOHN BUDDEN | Overall ExperienceYour staff were really busy and still offered Excellent service.
ANN E MCCANN | First ImpressionsI called in and booked a unit and explained when I would be arriving. No one offered me 24hr access, and the ad said 24 hr access so I assumed I had it. The app also did not show me access limitations after I had checked/moved in. I arrived on site after midnight after driving 8 hours from my home. I needed to unload because my trailer of stuff was only covered by a tarp and I couldn't leave it before going to my accomodations for the night. I contacted uhaul and after nearly 2 hours of back and forth, no one would help me. The on site manager was contacted and they expressed in no uncertain terms that they did not care. I asked for them to charge me for 24hr access, I was willing to pay, but they refused. I was turned away. Luckily none of my belongings were stolen, but I never would have driven that far if I had known I could not access what I had paid for. I still have not seen anything that says I have limited access to the site, except what was told to me verbally AFTER I arrived on site. I will never rent here again.
Grant Noble | Online Move InGood unit, could access whenever I wanted, great customer service, would highly recommend. Thanks.
PRESTON FARRELL | Overall ExperienceLighting was not bright enough and I found them costly
worrick hibbs | Overall ExperienceI will NEVER recommend anyone to use uhaul for storage EVER. I will do total opposite to save anyone from dealing with the worst employees I’ve ever dealt with. I have never been treated so badly by a company in my life. From charging me hundreds of dollars i didn’t owe, thousands in missing belongings after they removed my lock and placed theirs on my unit. Terrible terrible people working here.
Alicia Michelle Gilbert | Overall ExperienceThank you for your help and kindness.
PAUL HEFFERN | Overall ExperienceAfter checking in with the office I received a phone call to advise Uhaul could not access the gate entering into the storage facility. Uhaul could not offer me alternative storage and canceled my payment. I asked how current people were accessing their units and they said they could swipe in through the gate. Apparently Uhaul could not make these cards up for a whole month. I’ve been left without any storage and my three bedroom house is arriving at the weekend. Thank you for adding to the stressful moving experience!!!!
Claire Wiseman | First Impressions