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Akachi P | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Terrace Oaks
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mrs. Connie and her staff always have the best customer service.
LeRhonda JGreat customer service 👏
Andre S | First ImpressionsBest Location!!!!!!!!! Connie is the BEST!!!!!!!!!!!!!!!!!!!!!!!!!!
stacy hEquipment is always clean. We always experience great friendly service.
CHARLEY IMrs Connie and her staff are amazing!!!
LeRhonda JConnie it's very knowledgeable, efficient and pleasant to talk to. I rented 3 uhauls in one week!! Can't recall the other young lady's name but she was friendly and helpful as well.
Shana DVery Welcoming Too Everyone & Mrs Connie Is A Angel She Is Very Respectful & Conservative Too Everyone She Is A Angel
Joann M | First ImpressionsVery dirty elevator...strange access to unit!
Alexis M | First Impressionsgrate mgr.
Kevin C | Overall ExperienceThis location is ideal. Fantastic customer service, clean facilities, stress free transactions. I’ve had multiple U-Haul rentals here as well as rented a storage unit and every step of each process was simple and smooth. Connie is professional, kind, welcoming, and quite good at what she does. Highly recommend this location!
Helena RAll the staff were extremely nice to me in a time that is very difficult for me and my family. The compassion and kindness they showed me will definitely be an experience that stays with me. Thank you all so very much
Andrea N | First ImpressionsConnie is the best...Best Location....Best Trucks!
stacy hLady at the front desk was a delight,
Monica F | First ImpressionsWas the best experience I’ve had renting
Chanete LThe store manager has a nasty and smart mouth
Antron C | Overall ExperienceConnie was truly amazing! Always pleasant and patient.
Kesha OGreat place love the customer service 👏
Andre S | Overall ExperienceConnie was wonderful. She genuinely cared about the people using the space.
Maggie B | Overall ExperienceThe young Man that works there is very unprofessional. Not helpful at all. Not customer service based. Gave me a Truck on empty. I've spent over 1500 there in one Month between storage and rental truck and gas. The young lady is just the opposite. I'm an veteran and Law Enforcement and I'm not please
DOROTHY DMs. Connie is always fair and is very easy to rent from.
Kim R | Overall Experiencenothing you guys are great
rochigian wConnie is the best U Haul person!!!!!!!
stacy hI stopped by this location to check on a truck. Connie assisted me with my reservation for the truck. She was very pleasant and professional and I would definitely recommend this location based on excellent customer service; also received the same courtesy with Chris who was very helpful and professional. Great staff at this location.
Barbara HManagement is fantastic. Thanks so much!
Nathan F | Overall ExperienceConnie is outstanding
Ross CBest location!!!!!!!!!!!!!!!! Great service!!!!!!!!
STACY HConnie and her team are the best
STACY HExcellent customer service from the front desk person. Despite her being new to the job, she carried her self professionally. Very sweet woman.
luis AIt is always a pleasure doing business with this facility the staff is great and Mrs Connie is the greatest, thanks for always taking good care of your customers
Joyce H | Overall ExperienceI have been coming back here for many years and also enjoy this place and all the employees are well trained and a pleasure to do business with
Joyce HConnie and her staff are AMAZING! This is the only location I rent from because the trucks are always clean and problem free. But once again Mrs. Connie is the BEST!!!!
Keisha OIt was great
Troy MThe manager was a great help explaining all the details...thank you to Connie!
Barbara RMy comment/ratings are for truck rental & storage. I rented 3 trucks in November and 1 storage. John & June assisted me and the service was okay. However, the onsite manager is terrible. She has a very nasty attitude and needs diversity training asap. She didn’t recognize me as a repeat customer she only saw my race. I’m 60 and I know racism very well. I would never rent from her again I own 4 companies and I would never hire such an ugly person. Ugly inside ugly outside.
Wanda W | Overall ExperienceJune was amazing & extremely funny!!!😂 great customer service
Jamarr LThe person who attend us make a great work
DARIO AThe U-Haul storage unit was very nice. However I could not afford to pay $50 a month for a very tiny 5x5x5 unit. I was able to find a cheaper unit 5x5x8 for $37 a month. I suggest you guys lower your prices to stay competitive. The manager was very sweet and kind though. Overall I give it 4 out of 5 stars
Ransom J | Overall ExperienceJohn has great customer service and professional feedback on all the equipment , best location I’ve rented from so far
Oscar VJune was GREAT!
Teresa BI came to rent a uhaul to travel to another state with it. And not once did they mention it was in state / I had to return it back to the place I got it from and was fined $400. When I told the worker where I was going , how many miles , and where I was going to drop it off at. Truly disappointed and upset.
Phuriphong KConnie is very gracious, positive and professional from start to finish. 5 stars in every aspect.
tom mVery clean up front, very courteous and knowledgeable and helpful front office.l Exceptionally clean equipment and fast return check-in of vehicle. Hightly recommended this location.
james TStaff was extremely helpful both June and John!
Lauren WMy entire experience was great.
Wanda WConnie is great
Ross CJune was very pleasant and professional.
Wanda WCommunicated well during rental, and close out process was flawless
Olivia W | Overall ExperienceThe lady assisting was kind, professional, wonderful!!
tom mThis place is really nice & clean. The owner & staff are super nice!! I would recommend this facility!!
KENNETTA J | First ImpressionsConnie, John, Ilean and June are awesome 🤩
Junetta H | Overall ExperienceI really just needed help getting a van for a couple of hours. JUNE was sooooo helpful and nice and friendly. Like I could be best friends with her! There was a mistake in the reservation which was going to be Costly, but she made sure it was squared away....I had some onus in the situation, but she still made sure it was made right. I haven't seen the end result, but I have faith that the situation will work out. I never knew that you could donate furniture to UHaul! I'm so glad she did, because I donated my whole bedroom set & a daybed after I couldn't sell them. It was such a pleasure working with her!
Danielle MWow, excellent experience. I knew that it was gonna be a great experience. Just by the way. I was greeted when I walked in. I was having a rough, long day. an The attendant named June took her time and was patient and explained everything to me, her attitude and her people skills definitely shinned and I appreciate that so much. There was a guy that checked my uhaul back in he was sweet and professional. I will pass my uhaul store up anytime for this type of service. Good job to staff and the hiring manager 👏
Kedra HDelivery was very easy with the night drop box
David CMake self check in for drop off easier
Tim RDisappointed office was closed when I showed up 20min before closing time on the doors. But , overall Great customer service reps who helped me over the phone when I called for assistance. Please let them know they are doing great. I loved the mobile self service check out.
Philicia LHave more available furniture dolly.
Phyllis TCool people
Antron C | First ImpressionsStorage and truck rental worked well for us. Cost of storage was very expensive, but location was convenient.
Brenda S | Overall ExperienceThe driver side door could not close completely
Joyce HThis is a really nice & clean facility. The representative was super nice & knowledgeable. She went above & beyond to make the move-in less stressful!!
KENNETTA J | First ImpressionsStaff helpful and friendly
DENISE P | First ImpressionsNothing. My customer experience was exceptional.
Archie HThe process went smoothly and the customer service was excellent!
Melissa P | First ImpressionsJune was such an amazing lady. She was kind and willing to work with me. She gave me pointers and made my trip a success. God bless her!
Ifeoma AThere's nothing to change from my opinion I had the best experience.
Letricia DEveryone was nice and professional
sheila lBest U HAUL Location. The reason why is it has the best Manager Connie Mckee! Connie know how to take care of customers and the the location looking good! Trucks always clean and ready to go.
STACY HVery easy to rent. My only complaint is that the price kept going up
hana s | Overall ExperienceNot helpful with payment all my hard work belonging is gone I will no longer bring anyone there. I regretted leaving my things there
honton v | Overall ExperienceThis is the best UHAUL location!!!!!!!!!!!!!!!!
STACY HUpon arrival, Ms. June Hollister greeted me at the door with a great smile. She then took me around and showed me different storage units. She was polite and had a great attitude. Thanks so much for everything ❤️.
tilisa B | First ImpressionsThe staff at U-Haul and the manager, Ms. Connie, made this experience one of a kind. They were all helpful and available to meet every need I had. Even when I rented trucks for moving and relocating. The staff here were phenomenal. I would recommend the Terrace-Oaks location to anyone in the area. Also Mr. Josh and the staff on Veterans Memorial in Houston, Tx
Tashalyn O | Overall ExperienceConnie is the best.
Audie M | First ImpressionsThis was one of the best Uhaul experiences I have ever had. Thank you to June for being so patient and customer service oriented. I will be making this my primary location to rent from.
CYNTHIA OI was very pleased and I have already recommended it to a friend.. Thank you very much!
PAULETTE W | First ImpressionsJune Was awesome and I quick and made the experience great!
Diamunn CConnie and her team are GREAT!!!!!!!!!!!
STACY HIris is the best. Honestly have never met someone with better customer service skills. Train more people like her! :)
Beatriz M | First ImpressionsAll good
Glenn BThank you for all your help Miss Connie
Kierra T | Overall ExperienceThe Mc Kee's & Iris r THE BEST!!!!!
Derrick B | First ImpressionsConnie is very inviting and is such a professional. She makes the rental process so seamless and makes you want to come back!
Daizha BThanks for June time and patients well pleased, what a blessed heart! I did mention that building 2nd floor is infested with roaches and there was no lock inside the door
Gary G | First ImpressionsJune was excellent. She came in right in and assisted me and my brother get my reservation. Even my brother commented on how well her customer skills were. Even though this location is smaller I would recommend it just because of June. Mt birthday month. Thank you June for providing premier customer service. I'll be back in 6 months.
Joshette JAbsolutely nothing, my experience with Uhaul went very well. I had excellent customer service from John. Got me on my way promptly with courtesy and professionalism.
Andre FStaff were very accommodating and very knowledgeable!!! ⭐️ ⭐️⭐️⭐️⭐️
Debra R | First ImpressionsEverything was very clean and I would recommend this facility to anyone.
TIMOTHY H | Overall ExperienceVery knowledgeable staff
Neil C | First ImpressionsVery friendly and helpful staff.
Russel D | Overall ExperienceVery nice
Terell J | First ImpressionsI think her name was Irish she was very friendly and helpful great customer service skills.
Latina M | First ImpressionsOne time some kind of way my payment went to auto pay. I was very disappointed because that was all the money I had and I was going to pay my bill two days later. But I managed to make it work. So I was tying to pay it the two days later but it was already in the system, I guess I was given a month free for my inconvenience. And there was also a RODENT BOX in my unit., which I never saw before in a storage unit. That’s why I moved my things because of RODENTS.. then I have to move my things back into something like that, it was SCARY AND DISAPPOINTING.
Tabatha W | Overall ExperienceEverything and everyone was great
TIMOTHY H | First ImpressionsThe manger and staff were friendly!!!!!!!
gamarica s | First ImpressionsTo acquire a 10 x 20 was outstanding as we had a bigger load than anticipated. All reps from all departments have given superb customer service.
THARON C | First ImpressionsConnie McKee is the ultimate customer service rep. She knows her stuff better than any Uhaul agent i have ever come into contact with. I appreciated the extra attention to detail and clearness of delivering the instructions
Elbert D | First ImpressionsExcellent staff.
barbara s | First ImpressionsConnie & staff were always helpful! We loved the easy & convenient access!
CRISELDA R | Overall ExperienceVery great service and excellent customer service knowledge keep up the great work.
HERMAN G | Overall ExperienceU-Haul Moving and Storage has provided me consistently excellent service since day one. Which was about one-year ago I was thankful to find a safe place to store my stuff. And that luckily for me was U-Haul Moving and Storage of Terrace Oaks. I'am fortunate to have received helpful and excellent customer service from the service staff at U-Haul Moving and Storage of Terrace Oaks. Thru their excellent customer service they constantly provided me I had peace of mind.That my storage stuff was always safe and in good safe storage hands. I wish to thank the friendly staff that always was there to help with my safe storage needs. And like I said the service staff there at UHaul Moving and Storage of Terrace Oaks. Always gave me Peace of mind knowing my storage stuff was always safe. Thank You for all that you provided me as a happy customer.
John F | Overall ExperienceConnie was super nice!!! The reason we rented there.
Stacy H | First ImpressionsConnie is the best. The reason we rented there!!!!
STACY H | Overall ExperienceFriendly staff! A great place to do business with!
Retha W | First ImpressionsMs. Connie is the sweetest person and she did everything to help me out and make my experience go easily and smoothly.
Windy H | First ImpressionsAlways friendly and professional with me.
Bettye M | Overall ExperienceMs. Connie, and her whole crew, we’re always helpful and alway very courteous to me. I will choose them over and over again!
Ray G | Overall ExperienceExcellent
TRACY B | Overall ExperienceMy experience was great and the manager Mrs Connie is a awesome person to know
Linda W | Overall ExperienceMy car was vandalized so badly in long term covered parking that my insurance company had to write it off. I received no notice that the facility had been broken into for a year. After renting at this location for more than six years my expectations were far higher. Had I been timely notified I may have been able to get the car repaired at far lower cost a year ago. This Manager's lack of attention and consideration for customers and security of their property cost me my car. NOT RECOMMENDED.
BRADLEY L | Overall ExperienceThe Terrace Oaks staff and facilities are/were always extremely helpful whenever I needed their services.
Carlton B | Overall ExperienceI Definitely Will recommend this UHual Facility. I was going through a divorce and never had to rent storage before the staff was AWSOME the experience was great. I Thank God that he guided me to rent from here. Total AWSOME experience!
Lashanda S | Overall ExperienceMrs Connie Mr Ivan and staff was very helpful and professional
Therra d | Overall ExperienceConnie, you have always been so amazing. Your husband and the teamwork of surreal personalities shared with the public has been most welcoming. I am grateful for all of our authentic conversations of laughter, sorrow and of the world as we have come to see it. There is no way I can forget the other persons that I have met from the front office to the cleaning crew, each has been most amazing. Godspeed! CYHackett
Cheryl H | Overall ExperienceEveryone should experience the U-Haul experience at this location 1960 TC jester staff management greatest people in the world I thank them and I will be recommending others to that one location and I also have the opportunity one day to go back and feed on their services I thank them very much and love them always
Cedric D | Overall ExperienceConnie and Ian are the best, I had two units for over five years at their facility and never had a bad experience. They always greeted me with a smile and a “personal” (remember your name) hello. Highly recommend U-Haul on FM 1960.
fred l | Overall ExperienceTBA
JACOB A | Overall ExperienceDont feel that we should have had to pay a full month rent for 3 days of use
MICHAEL C | Overall ExperienceVery clean
TRACY B | First ImpressionsWhen l go to my Storage it seem like something always missing. On September 4, 2022 Sunday, l went to go get my Tool Box out of storage. My Tool Box an Cooler was gone. That is Why l had to get the rest of my things out of storage.
Craig W | Overall ExperienceI had a 18 wheeler in storage at 3220 Farm to Market 1960 Rd W, Houston, TX 77068 Broken into once with two other attempts. My vehicle was broken in once with two more attempts after the initial break in during the time my vehicle was at the U-haul located at. 3220 Farm to Market 1960 Rd W, Houston, TX 77068 The management (Connie’s Husbsnd) became angry when I asked to see the surveillance video’s. When I was allowed to see the video, he seemed to pass over or fast forward most of it. I was asked by Connie, did I feel violated. I replied of course I do, I work hard for what I have. She wasn’t sympathetic or offered any help to ease the situation. There are homeless people living at this u-haul facility-location. I learned this when I noticed a homeless guy trying to open multiple storage units. I described and reported this to the management. I was told that this person was homeless but only rents a unit at this location. Management is aware of the homeless people living and wondering around at all hours at this location. I personally feel like this Husbsnd and wife team as management creates a toxic atmosphere for decent and responsible customer’s. I personally didn’t feel like I, or my belongings mattered in there eyes. This location makes the entire u-haul establishment look bad, I personally don’t believe management at this location shares U-haul core values. I’ll be posting reviews about my experience and would never refer family or friends to u-haul ever again.
Carlos P | Overall ExperienceTalked to five different people with five different answers. Got to the storage after store hours and couldn’t access the storage for 2hrs! Worse experience ever!!!!!
Deshawnda T | Online Move InLock was not in unit
MIAYA S | Online Move InManager Connie and Ian great
Barbara R | Overall ExperienceI’m happy for the services rendered to me by mr and Mrs Connie McKee, for the rest of the months of storage rental. They made me feel like at Home while I was at there service and I highly recommend them for your services.
Prince D | Overall ExperienceIt was a pleasure doing business with Connie and Ian
GARY A | Overall ExperienceIan was very pleasant an helpful ...
JAMES P | First ImpressionsCare takers were very professional, friendly, and attractive
DENISE S | Overall ExperienceConnie & staffs are very friendly & respectful. Always helping.
ADEBUSOLA O | First ImpressionsThe staff was helpful in assisting me to choose the right size and price. And each visit they all were so sweet and friendly. I pray not to use them again but if I do…Definitely I would use them again.😀
Ola D | Overall ExperienceVery good customer service and very clean and excellent service.
Sheila T | Overall ExperienceLoved Ms.Connie and staff they wet always kind and professional. Would highly recommend this Uhaul
Gusta B | Overall ExperienceNone
Scottie W | First ImpressionsKind, professional and courteous.
Erma F | Overall ExperienceThank you so much for all your help and assistance while I used your storage facilities. The unit and property you managed was very clean and certainly a value and satisfied my storage needs. Thanks again, John Cooper
John C | Overall ExperienceThe owners & staff is kind, patient & very professional! Thx you for your wonderful service!!🤗👍
Colleen E | First ImpressionsThe staff was kind courteous loving. I have not met anyone like them.
Erma F | First ImpressionsExcellent customer service and very professional staff.
JOYCE T | Overall ExperienceIris was so nice and attentive. She made sure to go through everything this has been one of my best U-Haul experience for as many times as I’ve rented from U-Haul
LiLiane L | First ImpressionsConnie and Ian were so helpful and considerate. Would recommend them to everyone.
Nancy C | First ImpressionsThis is the best, cleanest, friendliest, most efficient and helpful Uhaul location I have ever come across! Connie and Ian were great!
JESSE D | Overall ExperienceGreat everything
Charles D | Overall ExperienceN/A
DENISE S | First ImpressionsI do not recommend this place of business from my experience My storage unit was broken into three times within a year time frame that I’m aware of. The staff wasn’t concerned about my belongings at all or what happened. On 1/22/2022 my some of belongings was missing again for my storage unit so I decided to move whatever I had left. When I reported to Uhaul staff that I was moving out my storage unit and the someone broke in the my storage unit again and stole some of my stuff. I have insurance on the storage unit the staff didn’t even look it up see if I had insurance on the storage unit. What was the point of paying insurance on a storage unit? This is the worst experience ever.
DONNA E | Overall ExperienceMiss Corinne and her husband gave me a great service while I was there, I highly recommend her for your services thanks.
Prince D | First ImpressionsA big thanks to Connie and her entire team. Ian, thanks for the return call backs so quickly. I was there for almost three years and the service you guys provided was above and beyond EXCELLENT! It is evident that Terrance Oaks takes pride in their facility and I always felt safe, coming and going. Awesome team Connie!!!
Mary G | Overall ExperienceDon't change !
Cedric D | First ImpressionsI'm glad to be at this location it's family oriented clean and affordable
keshia b | First ImpressionsI read my f storage for 5 yeas ther 👍 all ther employees 💕thanks
MARIA A | Overall ExperienceThe guy and his wife was very nice when answering the phone every month. We talk as if we knew each other.
CHERYL J | Overall ExperienceGreat facility claim organized I would recommend it to all of my friends
Bernadette F | First ImpressionsNa
Kasandra C | Overall ExperienceFrom the first time I stepped into the office it shows great care. Excellent job!!!
Gustavo C | Overall ExperienceAlways helpful
Richard G | Overall ExperienceI reserved a truck and auto haul trailer. When making the reservation I was not informed that I would need a hitch and ball.
Lorenzo M | First ImpressionsThe Ladies where very very helpful thay answer all question i will recommend all my friends
Bernadette F | First ImpressionsAll the staff was very nice family at welcoming
regina R | Overall ExperienceExcelente y con mucha seguridad
Elizabeth O | Overall ExperienceThe most friendliest people I have ever met !
Asia W | Overall ExperienceGreat place and secure
Joi Y | Overall ExperienceVery kind very helpful. Definitely refer people there
Kathleen C | First ImpressionsThe staff is great the the managers are great. I moved out Friday morning and I think her name is Ms Clara and older man I didn't get his name. But every time I will call to pay my storage they was always great people to talk to and I always had a positive and great vibe. Yeah great leaders.
ramona l | Overall ExperienceMade sure i unstood all paper work.
Cynthia F | First ImpressionsGreat place Great people!!!
Christopher J | Overall ExperienceMy experience with this storage unit, although short, was excellent. The staff was friendly and very helpful in making sure our needs were met. However, it was out of the way for us, but the friendly environment made up for the extra time traveling. I highly recommend this unit to others.
Abby P | Overall ExperienceConnie was great, and VERY professional. I enjoyed my experience.
Benjamin D | First ImpressionsMs Connie very considerate and coperative
ROBBIE A | First ImpressionsGood job
Augustine E | First ImpressionsThey were very helpful and accommodating. I would definitely recommend them to others!
Abby P | First ImpressionsIt's costing me more than I thought, but the people here made me feel so safe and secure, that I don't mind paying more knowing full well that my things care safe and clean!
Ray G | First ImpressionsGreat your team Thank you
Fredrick L | Overall ExperienceMuy amables y muy buena atención gracias
jose d | Overall ExperienceGreat
Fredrick L | First ImpressionsThe service was great he worked with me to the best of his ability
LAQUESHA L | Overall ExperienceI love my office space there. I love the managers.
Paul D | First ImpressionsMrs. Connie, Mr. Ian McCee , and their staff are Amazin! They provide EXCELLENT And KIND Customer Service...Die to CO-VID 19 I stayed longer but we are pushing through and moved out this month. Mrs. Connie worked with me through the entire process. Thank You Mrs. Connie, Mr. Ian, and Staff. GOD BLESS YOU ALL.
Rhonda R | Overall ExperienceGreat!
Tinikia J | First ImpressionsVery very friendly and helpful Miss Connie and her staff was really helpful and we have thanking them For their appreciation thank you
BRENDA H | Overall ExperienceThey are awesome here can't complain. Very friendly.:)
Veronica S | Overall ExperienceVery nice and friendly - and units are very clean! Owner/Managers live onsite!
Linda Y | First ImpressionsAll was well w/ my experience. My only problem is that I moved out & closed that account in Dec. 2020.
Joel G | Overall ExperienceNa
Leashastar F | First ImpressionsThey were super nice and helpful! Thank yall
Aisha L | First ImpressionsConnie and Ian McKee maintain the property extremely well and they care about what they do. I have been a tenant at U-Haul/Terrace Oaks for over 6 years and they far surpass the previous managers. The property feels extremely safe. I highly recommend this U-Haul location and The McKees!
JUAN A | Overall ExperienceThe owner gave the best experience ever. He explained everything thoroughly and simplistic. He was nice and transparent. The other staff were just as nice and helpful. All were extremely informative. I would recommend this place 100 more times.
Azure D | First ImpressionsI stored my things at this establishment after Hurrican Laura. I was displaced. I was happy to find one thing I never had to worry about was my storage facility. The space was cool, nice, clean, and well maintained. I enjoyed every interaction that I had with the staff. They were always courteous and professional. I will most definitely recommend family and friends to this great establishment.
Teleithea H | Overall ExperienceConnie and Ian are very professional and run a nice facility,
DOUGLAS K | First ImpressionsNone
Sharon J | Overall ExperienceStaff was friendly and very helpful
Jerome B | Overall ExperienceI was really impressed with this facility compared to the facility I dealt with before this one. Everyone was professional.
Deborah H | Overall ExperienceAccess hours need to be extended some
Deyonda M | First ImpressionsExcellent Quality staff and I do mean every member. Anytime I came in i received professional friendly quality service. Thank you all we will see you again sometime soon.
Daniel E | Overall ExperienceGreat Place Greater Staff 100%
George S | Overall ExperienceConnie and Ian were both amazing. Whenever I had little issue come up, they were prompt to resolve them.
Daniel H | Overall ExperienceVery convenient
Sue B | Overall ExperienceI was a “ long time” renter of this storage facility! They are excellent in every way! ☺️
CINDY B | Overall ExperienceThis is my go-to store not only for storage, but also for rentals and supplies. I feel like family.
Judy M | First ImpressionsVery clean And safe facility 24 hour access staff is very helpful and friendly!
Adriana M | Overall ExperienceConnie at terrace oaks is great.
marnie b | Overall ExperienceThe reservation process, truck rental and unit rental were a breeze. The attendant Ms.Gholston was very helpful and knowledgeable.
Vickman H | First ImpressionsIan and Connie were amazingly friendly and efficient.
Darrel H | Overall ExperienceStaff is amazing. I've had different storage but this is has been the best.
Kaitlin P | Overall ExperienceThe staff was nice 👍🏽 but I didn’t like too check on my things much. Too many extra cars on property. Look like a camp ground.
Jaqueline J | Overall ExperienceBeautiful staff service. Lachelle is a doll; a real pleasure to work with.
Dahnelle J | First ImpressionsAlways a wonderful experience!
Dahnelle J | Overall ExperienceSuper friendly staff
Darrel H | First ImpressionsMe gustó mucho la ubicación y facilidad.
Kelvin L | Overall ExperienceConnie and Ian are very hard workers. They are nice and understanding with the renters. They are the reason I chose this Uhaul. They deserve a raise and bonus. Unfortunately upon checking out - I experienced an ugly episode with Dahnelle on Monday - 2/24 about 11am. She was quite rude and irritated at everything I asked or said. I was very upset I was treated like this.
Widad M | Overall ExperienceNone
Gwendolyn F | Overall ExperienceThe staff was accommodating and wonderful helpers!
Dahnelle J | First ImpressionsThank you for all your assistance.
Michelle J | Overall ExperienceLes hubiera dado 5 estrellas. Pero no porque la señora que me atendió en la oficina. No es nada amable,cada pregunta que le hice me contesto muy mal de muy mal cracter. Era mi primera vez rentando.
Kelvin L | First ImpressionsIt's a 24/7 access but they lock the doors by 7 . They had a man walk in on me while I was in my room , he turned the light on & started recording me . That's creepy . Something ain't right
Alissa S | Overall ExperienceMr.Mckee was extremely helpful, a pleasant experience.
Angela M | First ImpressionsThey treated us well and our move went smoothly. That’s what was important.
dyllon M | Overall ExperienceConnie and hubby very friendly, kind and informative. Clean storage.
Rita M | First ImpressionsMr. Ian was very helpful and professional in getting me in a storage space. Thank you Mr. Ian.
lonitta i | Overall ExperienceIan was awesome in getting a storage unit for me. Thank you so much.
lonitta i | First ImpressionsI have used this location twice since moving to Houston and the owners along with the staff have been nothing but amazing. This facility will always get my business and my recommendations.
Raul F | Overall ExperienceClass A operation-well run by Mr. & Mrs. McKee.
Robert C | Overall ExperienceCustomer payed for extended access; and access gate opened at those times. Nonetheless or nevertheless management locked stairwells and elevator rendering extended access unavailable.
Robert W | Overall ExperienceLashelle makes all of Uhaul LOOK GOOD! She was so very sweet, helping & professional. She even tolerated my need to vent during one particular visit. I appreciate that very much! 😊
Sharee R | Overall ExperienceThe Best Management Ever, Thank You !
Karen O | Overall Experiencegot me taken care of quickly, in & out
manuel g | First ImpressionsThe staff was very friendly as well as helpful!
Dee D | Overall ExperienceThe staff are all very professional, knowledgeable, and willing to help when needed. Every transaction went smoothly and efficiently.
Yvette S | Overall ExperienceI have accounts at two different locations and both have been superb with regards to customer service. Connie, Mgr. is Awesome and she goes above and beyond to see that all requests are met.
ELLA R | First ImpressionsGreat place to use as a stroage.
Ronald H | Overall ExperienceMs Connie is an Angel, she is so kind and caring. And her whole staff is amazing.
LeRhonda J | Overall ExperienceThe representative was polite and knowledgeable in all aspects. Very professional. Thank you.
Cully W | First ImpressionsEverything was Perfect made my moving A Peace of cake Thank U
Loutrice H | First ImpressionsMy experience was great all my needs were met and the sales lady was extremely helpful in my time of needs. Thank you so much for making my move a great experience.
ROBERTA M | First ImpressionsWell maintained with great staff.
LARRY S | Overall ExperienceReally good customer service!! I really liked
Eva A | First ImpressionsConnie & Ian are good property managers and nice people. Their facility is well kept, safe and clean. I appreciate their support and flexibility.
CARLOS G | Overall ExperienceAbove and beyond
Jennifer V | First ImpressionsIan McKee was awesome and exemplifies superior customer service
Tessa L | First ImpressionsConnie and her (Managers) were great. The facility was very well kept and they were great about solving issues. Even if not there, they made sure to respond or those available were aware of what to do
Terry A | Overall ExperienceThis is the greatest Uhual facility I’ve been to in Houston, and I’ve used Uhual pretty much off, and on my whole life, Mrs.Connie, and her husband will make you feel like family instead of a customer
reggie b | Overall ExperienceI didn't have no problems getting in or out of the storage if I need to or no problems with anything missing or damage friendly staffing always helpful and
JENNIFER W | Overall ExperienceTHANKS. SMILE
IVY B | Overall ExperienceGreat customer service
CECILIA D | First ImpressionsCustomer service was excellent.
Chris Y | First ImpressionsPersonnel was very helpful.
Craig W | First ImpressionsAwesome office staff and management. Top-notch facilities, business operations and customer care!
Kathy L | Overall ExperienceVery sweet couple who runs this facility!!! Very helpful and caring!!!
Angela R | Overall ExperienceVery clean and first class service!
EMANUEL H | First ImpressionsThe 24 hour access was very convenient.
venus M | Overall ExperienceIan and Connie were very nice, pleasant people. They helped us have a very good experience from beginning to end. I would recommend everyone I know that needs a UHAUL to go to Terrace Oaks location.
Loretta C | Overall ExperienceVery Friendly staff!
scott B | Overall ExperienceI met a very nice couple and I was looking at amazing storage and decided to stay with these kind folks.
Jaqueline J | First ImpressionsAwesome, friendly, and quick.
Lynette H | First ImpressionsGreat Storage facility
ELWIN S | Overall ExperienceThanks for the excellent generosity from your staff ,merry Christmas and have an happy New year
MELVIN B | Overall ExperienceToo pricey and their something wrong with their financial system. Charged for late charges even tho I had automatic w/drawl. Staff is friendly.
JUAN G | Overall ExperienceLoved the storage the manager was so nice and fries made me feel safe secure and at home. Merry Christmas
MICHELLE F | Overall ExperienceI had an excellent experience
SHARON L | ReservationThe McKees are very nice and personable. It was great having them as the managers of my chosen storage facility; they made the experience easy and straightforward.
Katrina B | Overall ExperienceThe staff is Awesome. Ms Connie and her Husband both give excellent service!!!! Thank you all Shree Syon
Shree S | Overall ExperienceReally enjoyed the team there very friendly helpful and honest
Mark B | Overall ExperienceExcellent overall
DONALD M | Overall ExperienceEveryone was always very helpful with my storage.
irish d | Overall ExperienceCarol attended to our needs promptly. Even as she was working up the paperwork and small details; she truly listened to what the last year had been since Harvey and what I needed.
Jenifer W | ReservationThe staff here is extremely friendly and helpful. I loved working with them. I never had any issues with my belongings or my unit.
TIFFANEY M | Overall ExperienceThe staff went above and beyond to help dealing with my son's situation and moving his things out.
Jacobey B | Overall ExperienceThanks to the staff for an important experience as was needed.
JOHN I | Overall ExperienceThank you very much
miguel g | Overall ExperienceI had an excellent stay here never any issues with the storage or staff. I was always greeted with respect and dignity. Ms Connie have always helped when hard ships occurred just want her to know.
STARLETT D | Overall ExperienceExcellent
Gertie M | Overall ExperienceLove the married couple that managed the place. They are friendly and very nice
SUE P | Overall ExperienceA
SANDRA B | Overall ExperienceStaff very professional and facility was very clean I will refer people
Deborha H | Overall ExperienceI highly recommend!! Very well managed facility! Staff is very knowledgeable and very kind and friendly! They were always very helpful in assisting my needs. Loved my experience with this location!!
Erica V | Overall ExperienceI would highly recommend them Connie the manager is so loving and caring such a sweetheart. I felt safe each and every time I went there.
Clotilde V | Overall ExperienceI had no issue with the establishment.
Odell S | Overall ExperienceGreat service and location
Cheyann C | Overall ExperienceVery Happy with service! Great management team very friendly and business minded. Keep up the good work!
Frank J | Overall Experience.
Randy S | Overall ExperienceConnie and Ian were AWESOME! They were very helpful, accommodating and hospitable during our 8 month lease after Harvey. Keep up the good work!!!
Kathy D | Overall ExperiencePleased with service
ALTON H | Overall Experience