Customer Reviews for U-Haul Moving & Storage of Taylor

Rating:

1.0

The worst experience ever, the Cargo Van was the worst. The weather stripping around the driver door had an issue and I could hear the wind all way long. Sometimes I had to try to press it with my hand which wasn’t very safe driving. I woke up the next day with ear infection.

Rating:

5.0

This is how the grand rapids location should be ran people are respectful and there to take care of you and do their job I highly recommend this place

Rating:

5.0

The staff was very knowledgeable And had experience hauling a tractor

Rating:

5.0

Great all around experience. Made my move that much easier.

Rating:

5.0

Just stay professional as you were to me.

Rating:

1.0

This location never opens on time and is usually 15 minutes late. The employees have attitudes. The vehicle rented has a severe pull to the right and needs an alignment,

Rating:

5.0

Everything was great I got to drive a brand new dodge cargo van too! It was awesome!!

Rating:

1.0

Let them know the total amount of money they will receive back after your all services …. I was overcharged …..

Rating:

5.0

Nothing! Everyone was amazingly friendly and helpful!

Rating:

5.0

Everything at this location was quick, easy, and pleasurable. My only concern was the drop-off area was littered with trash. There were many small, random pieces, some of which were metal. I was a little concerned that some of these items could puncture my tires after having pulled through. Otherwise, this location was very convenient, and the workers that checked me in made it extremely efficient.

Rating:

5.0

Staff was great!

Rating:

5.0

Consider an offer of Rideshare packages to/from the UHaul facility for lone wolf studio/apartment movers.

Rating:

5.0

Just keep doing what you’re doing. Being courteous, kind, polite with excellent customer service!

Rating:

3.0

Very poor communication with and to customers regarding electronic failure extending waiting time and pick up.

Rating:

5.0

It’s was good service nice people great customer service I love it thanks for everything

Rating:

5.0

Smooth process and the service was good! Only place I’ll get a uhaul from now on!

Rating:

3.0

The staff member was rude when he checked me in and checked me in incorrectly. The app to check out after hours was not good either. The app kept glitching and either deleting all my photos, freezing on one screen, or crashing completely. That app was the single most infuriating POS and really ruined the whole experience. To recap, when working with customers, especially when it’s their first time with UHaul, please do the following: 1. When customers ask questions such as how the process is to access the storage unit they rented, don’t mock them. Provide clear directions, so that they have the general idea and required entry card before leaving. This prides could have gone much smoother if check in was more organized and my questions were answered correctly and completely. 2. Explain the general check out process. If customers are dropping equipment off after hours, they should know where they drop the equipment off, describe the general process of check out on the app, explain that there is help available over the phone if the app doesn’t work, and describe where the key drop is. This location was seriously not professional in any of the training it had for its staff. If there was training provided, the staff, excluding the manager Dawn herself, were negligent and should undergo new training. This entire experience just added more stress to the move. As a moving and storage company, your service should be to help reduce the stress of moving not be the sole cause of it.

Rating:

5.0

There’s two doors, I went to go in the small van door, and my code was denied twice, so I walked all the way up to the front and the cold weather just to find out I needed to use the doors around the corner because the store was open, you should be able to get through the main door. The store is open or closed, or there should be instructions to tell you when the store is open the large glass door.

Rating:

5.0

Everything was great

Rating:

5.0

Everything was great thank you

Rating:

1.0

Explain correct rates and the difference between using cash versus card. That MATTERS TO CUSTOMERS. The really heavy set black girl that works there needs to get her proper rest, and wear a mask. The one with the big forehead a had a ponytail on Monday morning. I'm asking questions and she's yawning in my face. She rolls her eyes in CUSTOMERS faces. Funny I rented from washtenaw in November and the BLACK girl was rude. I'll never rent front you ppl AGAIN, and I'll make sure to share my experiences. The truck didn't have a knob on the driver window. Had to put the truck in park, climb over to the passenger door to roll down the window to hear the man direct me into the space. The truck smelled like it was burning. I tried to call, but I rented so close to closing. AGAIN, I will write thee most negative review for you ppl. I promise. Your business has no moral compass concerning your customers, and your employees, unwritten fees, and the lack of gaf from your employees is just down right appalling. I will never again. ON MY DEAD MOM!!!

Rating:

5.0

The online app is GARBAGE. Scrap it and start over.

Rating:

5.0

Absolutely nothing. You guys are good just keep it up.

Rating:

5.0

Everything went according to plan. The only hitch was the early check in process didn't work and I still had to check in when I got there.

Rating:

5.0

Ben was very helpful, kind, and efficient.

Rating:

3.0

The representatives can be a little more nicer and energetic.

Rating:

5.0

It was fast and clean and well organized.

Rating:

4.0

My monthly charges are reflecting almost double each month. Check was deposited in wrong account caused 3 wks delay on payment and the payments aren't reflecting correctly in the accoun. I call every month to keep them informed. I'm trying to pay it off to pick it up and the bill keeps getting larger and larger.

Rating:

5.0

The gentleman who was waiting on us was excellent. Very thorough and explained everything very well

Rating:

5.0

everything was great! We use this U-Haul location often and will continue to do so

Rating:

4.0

A white female staff that served us was super unrespectful, she was blowing air every few seconds, otherwise all was good.

Rating:

3.0

The U-Haul shook once on the freeway. I returned the U-Haul earlier than expected and notified the employee. The only thing they did was say that they’ll have to take a look at that, then proceeded to cash out the order

Rating:

3.0

When arrived I was told the lock would be in the unit, but that was not the case. I had to go and physically get a lock from the front office leaving my belongings unsecured. When trying to close the unit door it kept getting caught on a metal piece sticking out. It took me a while to close the door. So not a smooth move-in. Booking the unit was the smoothest process.

Rating:

5.0

I really appreciate there nothing they have to improve everything was great this site is the only one I use thank u for everything

Rating:

3.0

Took forever to be waited on. Clerk was less than enthusiastic about helping me.

Rating:

5.0

Easy quick drop off & check out

Rating:

4.0

Found a lot of mouse droppings on a sofa bed that was being stored. Everything else was a good experience.helpful and friendly staff. Pest control should be ramped up though. Nobody wants to find things ruined from mouse droppings.

Rating:

5.0

Fast and efficient.

Rating:

4.0

Car hauler was muddy on pick up and tongue jack barely worked.

Rating:

2.0

Seen serious infestation of live roaches upon take reciept of unit on for the first time. Could not rent unit, due to fear of bringing roaches to my or others home. I was not warned of such problems making more work for me as a disabled veteran.

Rating:

5.0

I only closed my account due to the increased rate.

Rating:

2.0

The truck is very rough riding. my back still hurts from the ride. otherwise the service ok You need better trucks

Rating:

5.0

Great service.

Rating:

5.0

Great Experience, just wish big storage was less like 120 but other than that was good staff and clean and secure.

Rating:

5.0

Staff was friendly and helpful. The rental process was hassle free, quick and easy. Nice job Taylor U-Haul

Rating:

2.0

Charged twice for trailer kit 25.95 + tax and 29.95 + tax. I am still waiting for someone to respond with explanation and refund.

Rating:

5.0

No improvement needed! I was met by pleasant, professional staff, my reservation was ready on time, and it only took a couple minutes to check out my rental. The return was even easier! A gentleman greeted me as I pulled the truck up, and inspected/checked in the truck very quickly. I had a receipt in my inbox and a he wished us a good evening. In all, my return took maybe 3 minutes! Thank you for an awesome exlerience!

Rating:

4.0

SAFETY ISSUE There was no seatbelt for the passenger. The shorter strap had fallen back below the seats and we could not get it back up to use. My wife had to travel with no seat belt. VERY VERY BAD. GET THIS FIXED!

Rating:

1.0

What was said to be an hour install took four and a half hours. I was the only car in the shop getting a hitch installed. Neither of the counter staff or the manager provided any update or even said a single word the entire time that I was there. No seat was even offered until an ex-employee took one out of the break room for me. I asked the manager for status. She went to the garage area and got the tech who said it was taking a long time because there was a lot of dirt on the bottom of the car. When the job was done the tech that did the install said it was because the instruction book gave incorrect installation instructions.

Rating:

5.0

I have the comments above because the equipment was as it should be. But in regards to winter weather the equipment should have been prepped better. I gave a time I was to be there so I thought the vehicle would be warmed up and ready. The roll up door was iced and frozen to the deck. The handle latch and release were both frozen and the slide out ramp was also frozen. We struggled in the single digit weather to get this stuff to function. As we had no tools to assist us. Lucky for myself the forklift driver assisted us to help get the door and ramp freed from its icy grip. So I think it would be nice if some stuff was prepped when we have such issues with weather. All else was good as U-Haul normally is.

Rating:

5.0

I had excellent service given by Nikki & she took great care of me. Thanks a lot.

Rating:

5.0

Needed to vehicle for extra days and they were friendly and cooperative. Will definitely utilize in the future.

Rating:

1.0

I will never ever take uhaul again as you guys loosing business usally i need 2 to 3 uhaul every week but no more from you.

Rating:

5.0

Very easy rental and return experience. Brad was awesome, professional, and knowledgeable at turn in! Great experience

Rating:

4.0

Just didn’t like that I have to pay 180+ gas too much I thought I was only coming and expecting to pay 100-50

Rating:

5.0

Excellent customer service!!!!!

Rating:

4.0

Staff and manager were very helpful and nice. And went out of there way to fix issues we had with our u haul rental.

Rating:

5.0

Everyone was always pleasant and helpful

Rating:

5.0

Staff was very courteous and respectful. Timely responses whenever I needed assistance. Great place to store items!

Rating:

4.0

Prices are higher then Public Storage

Rating:

2.0

Most of rhe staff was friendly. I walked in and there was a young girl with headphones on just sitting over to the side and I stood there for awhile never acknowledged me. A very nice gentleman came in from the back and greeted me right away. Dark hair tall. Didn't get his name unfortunately. Very nice. As for my storage, nice space floor were pretty clean. I was very pleased with them the first 1 years I had my storage. Prolice was great. 2 yr Price increased no biggie., bound to happen. 3 yr price increased majorly. Went from 130. To 180. Not happy. I had gone into my unit and noticed things were chewed went up spoke to dawn the manager and she gave me the number to call the insurance. I took my own pictures since no one came to look at my damage. I'm telling you, the process was a bunch of crap. 2 months later they are asking me for more pictures. Well, at this point I had started to throw things away and well, guess what the pictures were not good enough they wanted more. And wanted the manager to come look at the unit 3 months later?? Seriously. So if you ever make a claim MAKE THR MANAGER COME LOOK. Such bs. This place is so high in price and most of the staff could care less about helping you. There are a few that are great. Everytime I went in there always a different face. Anyway, needless to say the facility itself was ok and maintained. But price increases were way to much. 4 yrs later I'm paying 195.00 for 10×10 and not even climate control. So I moved to a different place in climate control and paying 102 a month. Good luck, shop around.

Rating:

5.0

Hey, I never got a chance to move into my storage, because I did not have anyone to help me move. The gentleman at counter (the manager) was so helpful and reverse the charge. I returned the card and lock back to him. So appreciated. GOD is good and uhaul is too. Would definitely recommend uhaul services.

Rating:

5.0

Very respectful and friendly

Rating:

3.0

Online reservation took 10 tries before it was correct. I eventually had to change my whole moving choice. The hired movers moved me in the storage fast but only showed at the other end of my move the next day causing me to miss my bus out of town and had to spend the night in the U-Haul; I'm a person with a disability. Nevertheless when they arrived they worked quickly. I could not move anything because of my health. I'm grateful for that. Initially I was going to drive to my state of relocation for what I paid it might have been cost effective.

Rating:

5.0

Never had a negative issue. Felt my item's stored where very secure and climate control sets it above all other storage outlets.

Rating:

4.0

There was an error of the unit I was assigned to. It was locked and I had unloaded a great deal of belongings. One of the agent got things in order for me and I was very impressed with her ability to handle the manner. However, because of the mix up, I had to use another credit card. I wasn't expecting that but I had another one. I commend your agent on her expertise.

Rating:

5.0

I used a storage for a month. I appreciate the cleanliness and security systems they have in place. The floor I used was also temperature controlled which was a plus. Definitely a safe place for your belongings. A sufficient amount of cameras as well I might add. Would definitely recommend.

Rating:

5.0

I love the easy access to my unit and the convenience of using the carts to move items myself.?

Rating:

5.0

Great place

Rating:

5.0

The staff member that checked me in was very friendly and knowledgeable

Rating:

4.0

Renting my unit was super simple. Did it all online from my phone. The unit was more roomy than I expected which was a nice bonus. I was supposed to get a free lock for my unit by reserving online. It said the lock would be inside my unit. No lock. I had to leave and run to Walmart for a lock instead. Besides that things have been great so far.

Rating:

5.0

Steve the manager is amazing. His customer service was impeccable!

Rating:

5.0

There was a minor problems at my unit that was given to me for storage was already taken but the facility did more than enough with helping me resolve the issue. They gave me one month of free storage and move me to another unit. Also refunded my storage fee. I’m still waiting on it to hit my account but I’m sure I will, also my truck was turned back in late due to the fact that other people moving in we’re parked really crazy in the parking lot so I had nowhere to pull in and park to allow but once again, U-Haul did a great job with extending my hours, so that I won’t be charged for late fees or anything I appreciate them I’ve had experience with Taylor Uhaul in the past that wasn’t so great but I may tell you 2023 is awesome because they’re doing a great job. Thank you U-Haul and employees of Taylor.

Rating:

1.0

My tv I had in there was broke and they never ended my arrangement on time I’ve been move out since January. Definitely a lot of miscommunication, staff is nice but there was a lot of confusion in the process

Rating:

5.0

Thanks!

Rating:

2.0

These people can't get billing right. Repeatedly sent already paid invoices.

Rating:

2.0

Got in 20 min to close. Was told that the office door was getting slammed at close no matter what after just paying $200 for a unit, 100 for a truck and already having a unit there. Needless to say i give this facility lots of $. So i found the lack of service fairly offensive, especially since she didn't program my 2nd card correctly but luckily the alarm was deactivated for both by my other units card.

Rating:

5.0

Everything was great the trucks u have need serous servicing but your storage units are great

Rating:

5.0

A great experience I will continue using this company in the future

Rating:

5.0

The lady that assisted me was very nice.

Rating:

5.0

Dawn is amazing

Rating:

5.0

Always easy to access. I love having indoor climate controlled facilities for my belongings and it was close to home. Thanks.

Rating:

5.0

Employees were great. Great Storage space. I would recommend this location.

Rating:

1.0

Dawn Miner was very rude. Absolutely no customer service compassion what so ever. Didn't even bother to listen to my situation or issues with this particular location. Also no real knowledge of my price of my Supposedly prorated unit. Never ever again will I rent a storage unit from this location. Ever.

Rating:

5.0

I absolutely loved using this place for my storage needs. What was supposed to be only 1 year of storing stuff quickly turned into 4 years, so I was very glad to have chosen such a well-maintained, clean, secure, reliable place to keep my belongings. I will definitely recommend to anyone who is looking for storage needs. Couldn't be happier.

Rating:

4.0

There were a few glitches at the start....but it worked out.

Rating:

1.0

This is one of the most awful experiences I’ve ever had. Very unhelpful staff on phone as well as in person. I’ll be calling corporate asap

Rating:

4.0

I had a difficult time understanding the check-in and check out process. I had to wait until the business was open to ask. It would be helpful to have signs that explain this. There were two different key pads. Only one checks one in and out and the other opens the door only. This was also not obviously explained. Better signage would be useful.

Rating:

5.0

Chris and the whole front desk team were fantastic. We really appreciated the help with all our questions.

Rating:

4.0

Only issue was a billing glitch last year. Don't know if I am owed any monies but if so, let me know.

Rating:

5.0

The only thing I have to complain about is in the storage the bathroom was not clean but everything else was good the staff was super nice

Rating:

5.0

The Front desk people were Amazing😍😍😍!… Thank God I THANK GOD FOR THEM🌹🌹🌹🌹

Rating:

3.0

It’s hard to get anyone to answer the phone for customer assistance.

Rating:

3.0

Could use some fans or ac in side storage area to hot inside

Rating:

5.0

Love u guys

Rating:

5.0

I have been renting a storage unit at various times from Uhaul for 5 years straight.

Rating:

5.0

They do a great job in keeping the storage area clean. During several days, I kept running into the cleaning person who was busily mopping the floors. When I first moved items into the storage units, they were both very clean. Office personnel made sure I got a discount that I had forgotten about that I was entitled to because of a previous truck rental.

Rating:

5.0

Customer Everyone gets A++ 👍Austin and Pam outstanding customer service!! My first time using A storage unit !! I will be 80 in June!! All new to me your staff made me feel very comfortable and safe!! Thank You!!! I am using U-Box at the end of Nov. , fora move to Calif!!!!! Thank You

Rating:

1.0

Vicky Elkins is a terrible manager that does not communicate effectively and lies about communication with clients. Leaving solely due to the fact that Vicky poorly manages this facility. Nobody even answers there phone when I call. My locker was spotless, and I’m hoping Vicky doesn’t claim otherwise because she has a vendetta. Will never recommend this facility for storage or equipment rental. Her manager was supposed to call me and never did.

Rating:

4.0

Cargo area should be swept and clean for new customers, Jack was not in cradle just left in corner to be my problem. Safety issue ... mirrors suck need truck mirrors with larger convex mirrors you can't see anything with mirrors on vans ( very limited on sight)

Rating:

5.0

Very clean and office very helpful.

Rating:

4.0

Would have preferred using a lock I already had rather than purchasing a lock.

Rating:

5.0

The staff was so courteous and helpful my storage facility is easy and accommodating I appreciate them so very much have a blessed and safe one

Rating:

5.0

The gal that set me up was friendly and helpful.

Rating:

5.0

They were very helpful because I truly did not know what I was doing never had a storage unit before very kind and helpful. Appreciate it very much be blessed and be safe!!

Rating:

5.0

I though I would get a refund (prorated) since I moved out. Overall, the experience was good. The climate was quite warm.

Rating:

5.0

I like to control climate a lot and I like the security thank you

Rating:

5.0

My brother died, which eliminated the need for extra storage. He too was happy with your facility and services.

Rating:

4.0

My only complaint is that when I log in to my app it tells me I have no reservations and no storage unit with you

Rating:

5.0

I’m a repeat customer of this U-Haul Moving and Storage facility in Taylor, MI. They have consistently provided me the highest quality of services. My most recent experience with them involved renting a storage room for home goods I was giving to family I have in Marion, OH and in Traverse City, MI. Being able to store items at the same location I could rent a trailer for moving these home goods was a game changer. The storage area was very secure and clean. Plus, the friendly staff were extremely helpful and effective in all of our business transactions. I could not be more pleased with the quality of service they provided me. I will not hesitate to partner with them again in the future. —Wayne C.

Rating:

5.0

Everyone is so nice and friendly and very helpful.

Rating:

5.0

I love this place, i wouldn't go anywhere else...

Rating:

5.0

Highly recommend using their services anytime.

Rating:

4.0

Items are a bit on the pricey side. Come down on the prices.

Rating:

3.0

The lock was not in the storage unit. I tried to call the front desk but no one answered. I ended up using the help call button from inside the building to get assistance, then had to meet the employee to obtain the lock.

Rating:

4.0

Had everything I needed for a safe move

Rating:

5.0

Very helpful & professional.

Rating:

5.0

Thank you for providing a very well maintained facility to store my personal belongings over the last 4 years! The facility was always well kept, conveniently accessible and the staff was always helpful whenever I needed assistance or had a general question. Without a doubt, when the occasion arises and as long as you have availability, will definitely use your temp-controlled, 24/7 monitored facility again! Thanks again! -Alek

Rating:

5.0

AMAZING service from Victoria !!! Thanks so much :)

Rating:

5.0

They worked with me on different times they worked with me on the price and they are great to work with and I'm so glad that I use U-Haul.😁♥️

Rating:

5.0

I am truly blessed to have U-Haul Storage Units available when needed. I had 3 units and I was grateful that's they were all on the 1st floor. I do know I will be returning back later today to reutilize one of the available one's as we are currently in day 2 of the move and are not completely done. If there's another unit on 1st floor or either of mine available. I will greatly appreciate it.

Rating:

5.0

I I believe her name is Miss Vicky she has gone up in above and beyond services she was wonderful treated me wonderfully and I appreciate her and you

Rating:

5.0

Stored my items there for over four years with no issues. The steady increase in price was the only reason I discontinued.

Rating:

4.0

Staff could be more friendly. The app is not easy to use.

Rating:

1.0

The staff was extremely unfriendly. I had to move out 4 days later than planned due to an illness. They are stating they wont do a partial refund.

Rating:

2.0

I would rate it higher as a lot of my experience was very pleasant. I didn’t however like the fact I was getting emails and phone calls for 8 months afterwards that I owe for a unit I had moved out of. When a worker had walked me to the unit I paid him an extra $10 to remove the one nightstand I left there because I didn’t know where to throw it out. And I was told I still had stuff in there and it took new management to walk up there 8 months later (which thank goodness I kept paperwork showing I paid my bill and I was out in January) to walk up there and realize I really was out and to stop charging me and sending me Lien notices and phone calls

Rating:

5.0

During the 3 months that I was there, I was always greeted by staff with care and professional. The facility was clean. I never had any issues while on the property.

Rating:

5.0

Fast, friendly and very helpful with my move in! Thank you!

Rating:

5.0

Friendly and helpful staff. No problems with the unit.

Rating:

4.0

An extra $10 for 24 hour access seems wrong when you are paying what you are paying per month anyway. The hours are not convenient for regular working people in my opinion.

Rating:

4.0

U-haul has been a mainstay for as long as I can remember. I'm glad to see that it can continue to be of service even in rough waters.

Rating:

4.0

Place was nice and well kept; only complaint if any is that every time i opened my unit the loud alarm would go off and scare my son.

Rating:

5.0

Thank you so much for everything. Only my TV can't work.

Rating:

4.0

My unit had no light and was difficult to see inside

Rating:

4.0

Our unit had a leak in it

Rating:

3.0

One of the staff members I worked with was great, so I didn’t want to say no to that question. Their name was Billie I believe? The main person I worked with (Her name escapes me) I had worked with before and she is extremely slow and seems like she does not want to be there. She said she had a headache, but I remember her being this way when I got a truck rental there before. The process is archaic. For my contact info, I needed to give 2 phone numbers to reach me. No one has a house phone anymore so I gave my boyfriend’s cell phone number. Then I was told I needed a secondary contact, so I use his name and told her it’s the same phone number I just gave. I’m then told I cannot have the same phone numbers, so I changed my second phone number to my dad, then needed to give my boyfriends address which was the same as mine and that wasn’t allowed. I had reserved a unit ahead of time thinking it would cut back my time, it took me literally 30 minutes to go through this process in person... it was extremely frustrating.

Rating:

5.0

All the staff was very helpful everytime that I came in. I had my stuff in storage for two years and when I decided to get my stuff off the staff was very helpful. I would use this uhaul storage again and also recommend it to my family and friends.

Rating:

3.0

The return policy is not a very safe policy. There is not enough light when returning the vehicle at night.

Rating:

5.0

I had only one problem and it was fixed right away.

Rating:

3.0

Average experience

Rating:

5.0

Thank YOU

Rating:

4.0

Even if I were to get it out on the due date, the office would have been closed. I should have at least got a discount. Rent a truck great. Storage unit. Go some place else. Lesson learned.

Rating:

5.0

Convenient for my needs, staff was nice when we interacted with them.

Rating:

5.0

Manager and owner went out their way for great customer service

Rating:

5.0

Representative Bobbie was awesome. she went above and beyond with superb customer service. She explained everything with such detail that I didnt have any questions after receiving contract.

Rating:

5.0

Great place

Rating:

5.0

I wouldn't go anywhere else for storage, You are the ONLY STORAGE place I would use !!

Rating:

5.0

Excellent Staff! The Uhaul team made the move easy.

Rating:

5.0

Would use again with no reservations.

Rating:

5.0

Excellent friendliness, good facilities

Rating:

5.0

Great team and very conscientious.

Rating:

5.0

This facility is well kept, spacious and secure. Its great that they have moving carts that you can use for free. The staff is very friendly and treat you as a valued customer.

Rating:

3.0

I didn’t want the person that came with me as a contact but looking over my contact he was put ther anyway

Rating:

4.0

They were very helpful

Rating:

5.0

n/a

Rating:

5.0

Easy on line setup and great in-store service.

Rating:

5.0

Love the 24 hr key access to storage.

Rating:

5.0

Had no problems here ,nice ,reasonable

Rating:

5.0

Stellar, cost effective service as always!!

Rating:

5.0

.

Rating:

5.0

We were very happy with the service and storage units we rented. U-Haul was fantastic.

Rating:

5.0

Quick ,easy an painless ,nice people clean place

Rating:

4.0

good customer service. they are very busy and need more help process was slow do to limited staff especially on the weekend. very friendly and helpful.

Rating:

5.0

Thank you.

Rating:

5.0

The staff has been absolutely outstanding! This center has a very hard working team who is so very dedicated and professional. Keep up the great work.

Rating:

5.0

1st time using this service all went well.

Rating:

5.0

Clean, safe storage facility. Friendly staff. Would recommend.

Rating:

5.0

The only reason why I moved out is because I moved away to another part of the state. Would rent again.

Rating:

5.0

Service was great and I would like to talk to you about employment the offer is yours... THANK U and GOD BLESS U!

Rating:

5.0

Was very happy with my experience

Rating:

4.0

Customer service good, I just don’t like having a reservation for a month on a 10 x 15 and then having to settle on a split room on a totally different floor. You should honor the reservation you show

Rating:

5.0

My experience with Uhaul has always been great. Even when I had a problem, it was taken care of in a timely manner. I will not hesitate to rent from Uhaul again for services that I might need.

Rating:

5.0

N/A

Rating:

5.0

Clean facility and good customer service

Rating:

5.0

This haul self storage location is the best office staff are professional and whenever I need to rent a truck or store my things when I move I will always use this haul thanks again

Rating:

5.0

Is there any pro rated refund? I paid until Nov. 18th and moved out Oct. 28th.

Rating:

5.0

Easy and convenient and Totally Professional Employees!!!! Thanks you ALL so much👍🏼👍🏼👍🏼😎😎😎

Rating:

5.0

Storage facility was convenient and secure.

Rating:

4.0

Some of the customer service people don't have the best attitude, but otherwise everything was great.

Rating:

1.0

I would never recommend U Haul to anyone. We received water in our storage unit and the staff was not concerned or offered any help.

Rating:

1.0

I was unable to rent a truck and it put my family and I in a terrible bind. The person I brought with me to drive the truck had a past due balance (even though I had no association) and I was denied.

Rating:

5.0

Very nice

Rating:

4.0

I did have some damage to some items and was referred to Insurance co. No feedback yet

Rating:

5.0

Very convenienly located to where I'm currently residing. Will use services in the future. Thanks so much. Sincerely Kim Estrada

Rating:

5.0

We were treated kindly and professionally. I will recommend U Haul to others.

Rating:

1.0

I can't fit my disgust of your company within 200 characters. Please have someone from your SENIOR LEADERSHIP TEAM call me at 313-244-9763.

Rating:

1.0

I could never get in contact with the office staff they never answered the phone and was rude customer service would send emails and messages for them to call me back and they never did

Rating:

5.0

The staff at uhaul of Taylor is great I would recommend this location.

Rating:

3.0

UHauls policy of not refunding partial month used on storage units is a bad policy. Also they assumed I had moved out but I had plans to use the unit again and they moved someone else into my unit.

Rating:

5.0

Everything was great