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DENICE MCustomer Reviews for U-Haul Moving & Storage of Taunton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Shawn was extremely professional and kept me updated in between all of the walk in customers he was also serving . I just retired and I ca tell you Shan would be an absolutely keeper and probably management material down the road . Awesome young man Paul R
paul rTruck died on me battery was junk truck was falling apart I called they told me well don't shut it off when I brought it back guy couldn't restart it
Michael PThank you very much for everything appreciate everything so long till next time
Stephen P | Overall ExperienceNothing everyone was pleasant
LISA PSean was incredibly helpful and patient while I was having a very rough day.
christopher nNothing, keep up the great work!
Krystal MWas pretty standard. Although the staff didn't seem to be the friendliest, they took care of me quickly and got me out of there. They basically did what they're there to do and nothing more.
Hope SGreat and very helpful appreciate everything
Stephen P | First ImpressionsGreat customer service!!! Ryan & Dave
Edward NApparently putting the free lock in the unit BEFORE texting the customer that the lock is there is too difficult for this crew.
Rachel B | Online Move InGood experience overall. No complaints. Like that the bins can be rented for a week.
Dianne PDon't know you were awesome ty
CRISTOBAL PNothing great service and even better employees working there
ISRAEL RExcellent experience. Thank you.
LORA RThis facility has been the best by far, staff friendly and very helpful, convenient hours and location, if we hadn’t moved, we would have continued to use.
Susan M | Overall ExperienceGood service
Robert MAmazing service.
Heather RThe staff at U-Haul in Taunton have always been helpful and easy to work with. I appreciate them
Robert B | Overall ExperienceAssociates on duty were very helpful and attentive. Explained everything thoroughly!!
ROBERT B | First ImpressionsMy first time renting a box truck. necessary. I move and move my belongings and I searched on the Internet and found. U HAULL are very professional I recommend them..
Rafael LThe experience was not great due to charges, no one can explain why I was stuck with a one-way rental for 3 days. All of the associates I asked explained that it is confusing sorry but here is your price, when I only wanted to rent the vehicle for one day. I am very disappointed and will not use U-haul in the future. The corporate side of the company should have a detailed explanation of charges regarding their policy and procedures. I did review the frequently asked questions, but did not find any answers. One positive was that the staff was friendly and professional.
Kristin HHuge mistake at the end! About an hour or so after my rental return , I had my E-mail return receipt and final charge , I received a U-HAUL phone call asking where the truck was and what was it’s condition! Needless to say a momentary PANIC for me. Not a good feeling.
Mark SU-Haul of Taunton was excellent. U-haul of Brockton at the last minutes couldn't uphold our confirmed reservation for a 26ft truck and their only option they gave us was to switch to a 10ft or go all the way to Hanover for a 26ft. That's not good customer service if you ask me! Thanks to Taunton it worked out.
Mark SWhen I arrived at the facility I didn’t call ahead to make sure the site manager would be there. Fortunately for me when I called the number on the office door I was able to co. Etc with a GREAT representative that brought me through the process of renting a unit. I wish I remember her name but she had a wonderful southern accent. If you look up my name Robert Biela hopefully you can find who helped me and give her a huge raise. Thank you Happy Holidays
Robert BThe only opportunity I can suggest, is to ensure the engine light isn't on when then truck is picked up.
Eric MThe customer service staff was very helpful @
Bethann P | Online Move InFriendly and efficient. Great
Marion DConfirmation email was not very clear about access instructions…. Maybe highlight and BOLD that section of text
Johanna L | Online Move InThank you
Kathy TThis storage option was the best-priced one around, but it also had the best amenities. It was indoors and climate-controlled. The price went up a bit over the years, but not by much, and it was still cheaper than many outdoor options. The security was also great, with a card check-in and check-out on top of the physical lock. I’d recommend this location to anyone.
Scott H | Overall ExperienceAll the employees, especially Andrew and Sean, were exceptional.
BRIAN H | First ImpressionsEverything was great including the final price. I def recommend Uhaul and will def use them again!
Duane LUhaul would do well to recognize the truly outstanding array of employees who, as a group, consistently exceed my expectations. There is nothing to improve on based on my multiple experiences with the Uhaul store in Taunton, MA
Paul JWinthrop Street location is the best.
BENTO MWill be back again. Thank you!
Mark MExcellent service!!
Mark MMobile check-in AND check-out was awful. Your website is slow, information I submitted (license, etc. the day before in advance of the pickup was deleted or didn’t take even though it said it was all set upon submission. Staff at the location were great when I had to go in to check in due to your mobile check-in issues.
Nancy OFacility was clean , neat , and organized. The sales associate was friendly and knowledgeable, and in minutes I was all set up. The only confusing part was I got an email from U Haul asking that I fill out a form giving all the information you already had. I called the facility and was assured I was in fact all set. All in all it was a great experience.
Richard HWhen we checked in customer service was excellent, we were escorted to our unit, also we were shown how to swipe in and out, The whole process was top notch
ROBERT M | First ImpressionsWas such an easy, fast & efficient process. Website excellent. The rep working on site at pickup was very friendly and helpful. Drop off too. Great service!!! Thank you!! Diana
Diana WThe online stuff is too complicated
James WCommunication at UHaul is terrible from the national to the local level. No one on the ground knows when an order has been placed, and everyone is guessing when things will arrive (or outright making it up). The locations are understaffed, and while the local workers who have helped me have been very kind and helpful at every location, they are overworked and cannot keep up with demand.
Clay KThe woman who checked us in was TERRIFIC! We could not figure out the phone app and she kindly helped us at the desk on a very busy day
Madison RNo problem getting checked in and into the truck. Easy checkout and did everything we wanted to do.
Richard DGood customer service
ARMINDA GThe attendant there was super nice and very helpful I really appreciated the service given we went in nearly the last hour before closing, he was very pleasant and made our experience an even better one. Great person thank you!
Jennifer CFuel level was inaccurate upon pick up. Took pictures and only drove 10 miles so it wasn’t disputed.
Anne CThe man mike is and has been awful. We rent once a week and it’s always a pain. Worse and worse everytime.
Synthia KGreat service at this location
Luis LThe office guy was odd and not helpful
Clarimundo D | First ImpressionsMap available onscreen
JOHN GI've done my homework and over the years, have had 5 rental units in 3 states to store both personal and professional items. When the other guys engage in unethical business practices and tell you, "That's just how it works in this industry," don't believe them. Our non-profit organization had a small unit at this facility for 3 years. Over that period, our rate went up modestly, usually once per year. We made the mistake of transferring to another company which did a pricing, "bait and switch." The UHaul Taunton facility made it super easy to come back, which we did this week. The staff is professional and helpful, the units are clean, and we've never had a problem using the electronic access system. I highly recommend this company and want to give a special thank you to Andrew, the staff member who checked us in yesterday and who facilitated an earlier-than-expected move-in date so we didn't have to pay the other company another penny.
Melissa T | First ImpressionsThe C/S representative was great.
Gregory DGood service.
Cosmo R | Overall ExperienceVery helpful staff!!
Melissa T | Overall ExperienceMy storage experience was an “okay” one as I had asked the representative for a 1-2 bedroom storage but was reserved the smallest one. The truck reservation was a nightmare! We were given another customer’s truck and it took more than 2 hours to return the truck in Taunton.
oladoyin a | Online Move InI really loved the ability to drive into the building for loading/unloading. It was especially nice in the colder months and on rainy days. The restroom was always spotless and well appointed. I wish I could give you more than 5 stars!
Luis G | Overall ExperienceMore than two flat bottom carts for the whole facility would be my only suggestion. The bathrooms were always above expectation
RALPH B | Overall ExperienceVery pleasant staff. Nice facility to store personal stuff. Keep up the good work!
louis c | Overall ExperienceThe staff here in Taunton was friendly and professional.
Christopher A | First ImpressionsStaff was knowledgeable and friendly.
Kurt D | First ImpressionsI had zero issues with anything associated with this facility. All of the service folks are lovely! Friendly, kind, and resourceful. I am glad I selected this facility over any other! Highly recommend!!
CHRISTINE C | Overall ExperienceThe women who helped me was very nice & knowledgeable & is a great assist to your team.
David M | First ImpressionsGod gagnon shine down the keys of hope onto my lesser, pitiful hands. As the cold but reassuring metal lay upon my worked palms, he looked at me with facetios eyes and spoke "let me show you around." Me or my son have never been do greatful to be in the presence of such a other worldly figure such as him. ALL PRAISE GOD GAGNON
Brett Y | First ImpressionsI’ve only just started a rental. I don’t even have anything in my storage unit yet. Therefore I don’t have enough experience to give an accurate rating.
Christine Z | First ImpressionsWorse place to trust my belongings. Would not recommend to anyone, considering someone tried breaking into my unit with a grinder. I WANT MY MONEY REFUNDED OR MY BROTHERS IN THE MC WILL BE PAYING A VISIT
Tyler C | Overall ExperienceI have used this place a few times. My daughter and my grandson have also. We have always been treated well and the storage units are always in good condition. Thank you.
Charlene F | Overall ExperienceThe manager was very nice, friendly, greeted me when I walked up to the counter. He demonstrated how to properly close and lock the unit. He highlighted the map for me so I would know where to go. I was there during my lunch break and he got me in and out with time to spare. :)
Charmaine C | First ImpressionsJames is very helpful and knowledgeable
Robert B | First ImpressionsManager was unprofessional and rude. And did not give any information on the rat traps in side the unit.
Vanessa G | First ImpressionsNo comment
Frances J | First ImpressionsExcellent experience.
John M | First ImpressionsStaff extremely helpful. Facility spotless. Very clean conveniently located bathroom was a pleasant surprise.
BARBARA S | First ImpressionsStaff were extremely helpful and extremely friendly and extremely professional! I have recommended this Uhaul storage and truck rental to friends and will continue to do so. In this world of "detached interaction", your staff is a very welcome and refreshing exception.... in a word... Exceptional!
don g | First ImpressionsWonderful experience will definitely rent next year !
Justin J | Overall ExperienceVery helpful thanks so much!!
Pamela L | First ImpressionsDid not like the fact that I paid for a lock that I had to struggle with to unlock.I was told I would have to get a locksmith,but thankfully after playing with it I was able to get it opened.I just don't think the fact I was given a choice of a lock wasn't fair.Hopefully it was a fluke thing,otherwise everything was good.
Debra F | Overall ExperienceBoth employees were very friendly and of great help.
Debra F | First ImpressionsAndrew was extremely helpful and courteous, as an older couple, we appreciated his patience with questions!
susan m | First ImpressionsThank You
KAREN Q | First ImpressionsThey made me feel welcome and the storage had plenty of space I will definitely recommend
Sandra T | First ImpressionsEmployees were always helpful from everything to the storage facility to renting a truck. Everything went smoothly.
raymond m | Overall ExperienceGreat staff!
Karl G | Overall ExperienceThis facility was convenient and the staff was always friendly and helpful. It was a great place to keep my belongings while I was in transit. Thank you!
Carlynne T | Overall ExperienceVery clean and well kept. Friendly service.
Charlene F | Overall ExperienceVery well run location. Staff went above and beyond. Facility is spotless. Climate controlled garage bay loading area is a great idea. Excellent selection of moving supplies priced very competitively. Overall an outstanding resource, everything I have come to expect from U-Haul and more!
Christopher D | Overall ExperienceI was very happy with the manager Matthew who allowed me to leave an item in the community space. He made a fair judgment and i was overall very pleased with the information and customer service I received from the staff.
KRISTIN A | Overall ExperienceThe facility was clean and bright. The staff was extremely helpful in advising me of the available options. I was personally escorted to my assigned space to identify the easiest access and shown how to operate the lock and make the unit secure. As a female who is not familiar with the logistics of such an undertaking, I was pleased to be treated with such respect, patience and kindness.
Diane O | First ImpressionsVery accommodating. There was plenty of available carts/equipment to move belongings, great covered drive-up/in unload/load space that is large enough for a large moving truck. Fabulous.
Mart M | First ImpressionsDo not approve of hidden charges
brian n | First ImpressionsAll positive experience . Would definitely recommend and use again
Diane W | Overall ExperienceEmployee was very helpful. Went out of his way to accommodate my needs. Affordable prices .will definitely recommend to friends
Matt H | First ImpressionsThe man who set up my storage was excellent. I was feeling a little moody and he remained calm, & polite. I was a little put off by being asked for people's address and full name and phone number. That is why I was moody. I had never been asked for anyone's address before for a storage unit so I was wondering if he was being discriminatory & I felt it was intrusive. I didn't want to give someone's address etc. I wanted to say I really appreciated his ability to still help me as he probably would anyone else. I did apologize to him directly before I left.
Ronita L | First ImpressionsQuick concise instructions, easy access. Nice facility, I would highly recommend.
Dennis M | First ImpressionsThey were very accommodating . I changed my mind but, when I’m ready I know what facility I will rent from.
Marie e | Overall ExperienceI changed my mind the next day. I really didn’t need a storage unit. I was expecting an attitude, they were pleasant and helpful. I definately go back when the need comes up.
Marie e | First ImpressionsStaff member I dealt with was polite and able to answer all of my questions.
Cosmo R | Online Move InI was pleasantly surprised with the amount of storage offered in the prices exceptional very clean facility
LAURA T | First ImpressionsExcellent job. As the other recent survey I took, James was great. Stay safe.
Matt M | Overall ExperienceClean, REST ROOMS, well lit (motion sensor), keycard security panels, and 24 hour access. Stephen is very nice. Way better than the storage place I left!
Cheryl W | First ImpressionsSteve was professional and helpful. Storage areas are clean.
Jennifer j | First ImpressionsJames has been great and an asset to U-Haul.
Matt M | First ImpressionsNo problems at all. Would use again.
WILLIAM H | Overall Experiencend courteous.
George R | First ImpressionsStephen is very efficient , friendly and answered all my questions. Helped me realize the ease of uhaul box vs other movers . Ty
robert s | Overall ExperienceSteve was great
Gary B | First ImpressionsTremendously cheerful, knowledgeable, and helpful people!
Douglas S | Online Move InIt was a good experience. I wouldn't hesitate to use Uhaul Storage of Taunton again if we ever need to.
Royd O | Overall ExperienceStephen was extremely friendly and helpful. He explained all the necessities.
Vincent M | First ImpressionsWe were met with top shelf courtisy
RALPH B | First ImpressionsSteve was courteous, friendly, very professional and helpful.
Karl G | First ImpressionsWe were a little concerned after we first reserved the unit because we never received an email confirmation. We called the to inquire and were told the reservation was confirmed and our email was corrected - but still no email confirmation. Non the less, when we arrived on move in day, a unit was available. The staff members was very nice and showed us how the security worked and where our unit was. The only drawback was the unit was a fair distance from the loading area. And we walked past many other units the seemed to be available. All in all, we are very happy with the experience so far. Free locks and a free months rental because we reserved a truck. Can't beat that! Thank you.
Royd O | First ImpressionsVery helpful and the prices are very good. Clean and well kept.
Charlene F | First ImpressionsPlease recognize the employee who provided me with outstanding service during my visit.... His name was Jordan.... What a great experience top to bottom! I will only ever use that facility because of that employee alone.... Extremely satisfied
Francis K | First ImpressionsThe evening that I tried to move in the doors were locked and with in the hours listed as accessible The following day I returned there was a corporate walk through with Probably more than 20 people And only 2 or 3 Uhaul employees wearing protective masks They told me and my 14 yr old niece to pass through but I didn’t feel safe in this situation I asked them to put masks on and a few people for what ever reason did not! The sole reason I’m putting my possessions in storage is a result of the virus. I’ve now become the main caretaker of my 80 yr old mother These employees put my whole households health at risk. I lost more enough people here in Taunton and in my former home of Miami! This blatant disregard for the pandemic is for lack of a better word DISGUSTING
Anthony S | First ImpressionsStephen was very helpful, polite and kind in every way! He was friendly and very considerate!:) thank you so much for making this crazy time in my sisters life a breeze!!!
stephaine r | Overall ExperienceVery professional staff.
LYNN C | First ImpressionsGlad that Steven informed my dtr re:storage policy . Ty
robert s | First Impressions