Customer Reviews for U-Haul Moving & Storage of Surrey

9,156 reviews

13425 King George Blvd   Surrey, BC V3T2T8
(No on-site parking available for customers during rental)

(604) 585-4511

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(604) 585-4511

13425 King George Blvd
Surrey, BC V3T2T8
(No on-site parking available for customers during rental)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing

Francis Carey 
Rating:
5.0

Thanks

LUKUMAN LANRE BAMIGBADE 
Rating:
5.0

Customer did not leave a comment.

Manliang Han 
Rating:
4.0

Nothing...it's all good here.

Ron Mathieson 
Rating:
5.0

Nothing excellent job all way around customer service was exceptional both inside and out In yard.

LORI WHITNEY 
Rating:
5.0

Excellent service!

Romulo Avanzado 
Rating:
4.0

Customer did not leave a comment.

Stephen (con) Kain 
Rating:
5.0

Very happy with the staff and prices for sure I will comeback to rent for next time

Jacqueline Gomez 
Rating:
5.0

Customer did not leave a comment.

Paola MARTINEZ 
Rating:
5.0

Brindar café mientras esperas atencion.

ALEXANDER LOPEZ VALENCIA 
Rating:
5.0

Customer did not leave a comment.

Gagan deep Dubb 
Rating:
5.0

Nothing, everything was perfect.

DAVID BATES 
Rating:
5.0

Customer did not leave a comment.

Yashpal Jand 
Rating:
5.0

Customer did not leave a comment.

Ramir Baja 
Rating:
5.0

Customer did not leave a comment.

Amber Chapman 
Rating:
4.0

Great customer service

Michael Taculad 
Rating:
5.0

Customer did not leave a comment.

yevhenii rudoi 
Rating:
3.0

Customer did not leave a comment.

Robert Alexander Cleland 
Rating:
5.0

thanks little bet the price was high

TAHA MAHMOUD 
Rating:
4.0

Had a very good interchange with Thomas & Luana. Wonderful employees. Thank you.

Mark Gazin 
Rating:
2.0

I arrived before the time of their closed with 7 minutes i know this my mistake. When I arrived there was one more customer ahead of me. When she was done dealing with the person in front of me she yelled at me that is was 5:02 and that i needed to do it myself. I was not rude or anything and do not appreciate being spoken to that way.

Mostafa Mohamad Negm 
Rating:
3.0

Customer did not leave a comment.

Canming Zhou 
Rating:
5.0

Customer did not leave a comment.

Henrique Martins Jacinto 
Rating:
5.0

Customer did not leave a comment.

Changbei Chen 
Rating:
3.0

not the best location, I tried to rent close to my home but the u-haul didn't have what I needed.

Barry Young 
Rating:
5.0

Customer did not leave a comment.

Thelma Lee Jerace 
Rating:
4.0

It would be great to upload pictures directly without comparing with previous ones. Like this we can compare the ones we took previous to driving the vehicles to when we drop it off. Also, I did not receive any email prior to my pick up time as a reminder or to check in.

Amine Widlin 
Rating:
5.0

Customer did not leave a comment.

Stacey Kerssens 
Rating:
2.0

Please note that my reservation for a 3PM pick up was automatically changed to 5PM without my knowledge and that the 15’ vehicle was not available. Thanks to the 2 gentlemen at the Port Kells location, where I reserved, they promptly reserved the correct vehicle at another location across town. This being the King George location of the rental. This was a massive inconvenience but I would like to say that all the counter people involved at both locations were professionals through and through.

Robert Samus 
Rating:
5.0

Customer did not leave a comment.

KISHANPAL SINGH 
Rating:
4.0

Waiting time can be improved. It took me more than 20 minutes just standing in line.

Gurnoor Singh 
Rating:
5.0

Customer did not leave a comment.

gurdev singh 
Rating:
5.0

Customer did not leave a comment.

Genova Pangan 
Rating:
5.0

Fast friendly staff who takes care of your needs

Scott Thackeray 
Rating:
5.0

Customer did not leave a comment.

Dimple Kailey 
Rating:
4.0

This location did not have any dollies available

Jaclyn Gagne 
Rating:
5.0

I highly appreciate management's outstanding service, marked by friendliness and professionalism. Mr.Jithin provided clear, comprehensive information, ensuring confidence throughout. The vehicle exceeded expectations, impeccably clean and well-maintained. I highly recommend this branch.

Bennet Cherukara 
Rating:
1.0

Worst Experience With Jithin Thomas Kunjumon. He is Aggressive and Rude. They charge extra money unnecessarily.

Vikas Molri 
Rating:
5.0

Customer did not leave a comment.

TREVOR DAHLKE 
Rating:
2.0

The locker leaked, ruining some off my items. There was a lot of mouse droppings and debris from the ceiling all over my things. Very disappointing.

COLLIN SEIB  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Collin Seib 
Rating:
5.0

Wait time!

Ponnudurai Ray Vedamani 
Rating:
4.0

More stuff for fast service

RADWAN DABBAS 
Rating:
2.0

Not great. Changed my one way rental into an in town with same location drop off - ruined my move day.

Apurva Asher 
Rating:
3.0

Have more dollies 🙂

CLAUDIO MILANELLO 
Rating:
5.0

Everything was organized and perfect

Vijay Mishra 
Rating:
2.0

Customer did not leave a comment.

Mansour Balijaee 
Rating:
5.0

Customer did not leave a comment.

Amy Vink 
Rating:
1.0

Customer did not leave a comment.

Dinesh Datta Vallabhaneni 
Rating:
5.0

Customer did not leave a comment.

ROY PAUL EDWARD MABIE 
Rating:
1.0

terrible location - i had to wash the windows - the 26 foor truck I reserved for the move was downgraded to 20 foot - they said "someone else had it reserved to them (WHAT?!) - while I picked up my 20 foot truck there was a 26 in the lot and they gave it to that person - said "they needed it" - I had to pay to get rid of items that wouldn't fit in the smaller truck - TERRIBLE - Then, the wipers made noise for the entire trip - the inside of the truck was dirty - this, BY FAR - was the WORST U-Haul experience I have EVER HAD - Customer service simply told me - over and over: "I apologize" - but that doesn't make up for the FACT that I had to leave home items I planned to take and then PAY to have it hauled off to the dump because U-Haul FAILED to give me what I RESERVED & PLANNED for - TERRIBLE LOCATION - worst experience ever with U-Haul EVER -

steve mohr 
Rating:
5.0

According to me the charges are higher it need to be less i have paid 105$ for 4 hours

Jashandeep Singh 
Rating:
3.0

Customer did not leave a comment.

Kier Karlo Ginez 
Rating:
5.0

Great job

HARJEET MULTANI 
Rating:
1.0

The van we rented was dirty upon pick up. We specifically asked what time the location closed so that we were there in time to drop off and not have to go through the self return process. The representative said 7:00 PM. We arrived at 6:45 PM attendant in the parking lot did not come to us, and when I went inside to let the attendant know we were there he said just go wait outside for the attendant Who never showed up. Went back inside and at that point it was now after seven and they said sorry you have to do it through the app very unprofessional.

Amanda Inglis 
Rating:
5.0

Manager Jithin was very helpful. I’d highly recommend this facility to family and friends. Thank you for everything!

Bennet Cherukara 
Rating:
3.0

Customer did not leave a comment.

Arvind Ravikumar 
Rating:
5.0

Pick up process was slow even after online check in. Maybe more staff at busy times is needed.

Thomas Foreman 
Rating:
5.0

Customer did not leave a comment.

Stephen Vinokuroff 
Rating:
5.0

Customer did not leave a comment.

Nicolas Niyongere 
Rating:
5.0

Online return App caused us spend lots of time, system was hang but after we finished the return it was not send any email to notice us know it completed. It is better if the system notice us the return success or not, then we know how it is. Thanks

Van Le 
Rating:
4.0

Customer did not leave a comment.

Isaiah Terrance Hunt 
Rating:
1.0

Front desk guys were so rude

Inderjit Singh 
Rating:
4.0

Very helpful customer

Steven Kahnin 
Rating:
1.0

Had an 8am 4 rental. Online check in took 25 minutes, then when we finally got the truck keys, we discover the dolly and 3 dozen blankets were not loaded in the back. Location didn't open until 9, had to wait for staff who took 15 minutes to then provide the dolly (which was not the model we rented in advance), and best of all... EVERY SINGLE BLANKET WAS WET AND DAMP. Completely unusable on our furniture. Wasted over an hour for soggy blankets.

Jason Raposki 
Rating:
5.0

Customer did not leave a comment.

Etsuko Hudson 
Rating:
5.0

Customer did not leave a comment.

AMNIEL SIBHATO MEHERET 
Rating:
3.0

Customer did not leave a comment.

Lynnea Booth 
Rating:
4.0

Customer did not leave a comment.

URMINA TACMOY 
Rating:
5.0

None. All good. Thanks Pleasant, friendly, efficient, just what I expected

William Watson 
Rating:
3.0

Everything was fabulous!

Andrea Brennan 
Rating:
5.0

Customer did not leave a comment.

Firyal Dean 
Rating:
3.0

Customer did not leave a comment.

Pawandeep Singh 
Rating:
5.0

Customer did not leave a comment.

Iqbal Jhutti 
Rating:
4.0

Customer did not leave a comment.

Zain Obaide 
Rating:
5.0

Customer did not leave a comment.

Mohammad Zamani 
Rating:
3.0

Incredibly stupid long wait time in the am. Had to wait almost an hour and a half in line to get to the counter. Even with a reservation and online check in completed. Highly understaffed. Would not recommend this location.

Robert Elliott Bidnac 
Rating:
3.0

I just felt that I was charged more than I thought it would be. $182 for 42 miles. I reserved a 1 way trip over a month ago with pick up in Surrey and drop off in Aldergrove near my new address. I phoned a few days before my move to confirm everything is good and I was told that I can’t do a 1 way trip and I would need to return the van back to the same surrey location. I’m sure it would have been cheaper for me to just book that in the first place. The van was great and the staff were great. I was nice and made sure I put in extra gas. I was back in 6 hours.

Jason Whiddington 
Rating:
5.0

Customer did not leave a comment.

AHMED SOUFI 
Rating:
5.0

Customer did not leave a comment.

ralph johnson 
Rating:
4.0

Customer did not leave a comment.

WILLIAM COCKBURN 
Rating:
1.0

I booked my truck for 10 a.m and reached around 9:45 a.m. There was huge lineup and i got my truck at 11 a.m. there is no point to book and still waiting in line for hour. I had really bad experience.

Gursewak Singh 
Rating:
3.0

Staff are very helpful and understanding of customer service.

Francisco Gonzalez 
Rating:
5.0

Price is higher than I expected

SUKHWANT SEKHON 
Rating:
4.0

Customer did not leave a comment.

Brad Henry 
Rating:
5.0

Customer did not leave a comment.

Ricky Sangey Ricky 
Rating:
5.0

Customer did not leave a comment.

Angela Meadows 
Rating:
5.0

Customer did not leave a comment.

Joseph Paul 
Rating:
4.0

Customer did not leave a comment.

Poongjong Rhee 
Rating:
5.0

Staff at both ends were very helpful and pleasanr

DON GATLEY 
Rating:
5.0

Customer did not leave a comment.

manmeet virk 
Rating:
5.0

Customer did not leave a comment.

Braden Lenton 
Rating:
5.0

Customer did not leave a comment.

Karan Deep 
Rating:
5.0

Customer did not leave a comment.

Aaron Polito 
Rating:
5.0

Customer did not leave a comment.

TARANDEEP SINGH 
Rating:
4.0

Customer did not leave a comment.

Graham Joseph Morton 
Rating:
5.0

Wonderful staff very helpful.

Tammie Carnegie 
Rating:
5.0

Customer did not leave a comment.

Felix Newman 
Rating:
5.0

Customer did not leave a comment.

Hong Yao 
Rating:
5.0

👍🏻

Joseph Paul 
Rating:
4.0

Customer did not leave a comment.

Joseph Kurt Davis 
Rating:
5.0

Customer did not leave a comment.

Shaun Swift  |  Overall Experience 
Rating:
2.0

The price was reasonable and that is why we moved our stuff to this storage facility. But we are so disappointed due to access hours and also due to rat infestation. The rat infestation was the main reason why we moved out of this facility. All of our boxes had rat feces and droppings(poop) on it or the boxes were chewed up. I would not recommend this place due to the rat infestation as it is a health hazard.

VARIAN SAMSON  |  Overall Experience 
Rating:
5.0

I don't see a need for a secondary address.

Gordon Lloyd Maas  |  First Impressions 
Rating:
5.0

You have a very good facility and staff.

LINDA MARSHALL  |  Overall Experience 
Rating:
1.0

Horrible doorways, place is haunted, walkways blocked at entry and ramps make is very hard 5o wheel stuff up to the door. Door shuts constantly. Elevator is shafty

Amanda Jane Lacharity  |  First Impressions 
Rating:
5.0

Thank you 😊 😒🤔2

Sharon Alec  |  Overall Experience 
Rating:
5.0

Staff make the difference! Everyone there was great, even the older grumpy guy that works outside, and they are the ones who make the Uhaul experience excellent! Facilities are clean and well managed. I will definitely recommend it and be back myself.

Rene Mauricio Artiga Rivera  |  Overall Experience 
Rating:
1.0

Terrible parking for customers accessing their unit, requiring you to park down the street and move loads of items in and out. The slope down from the sliding doors is difficult to manage with a fully loaded cart. Our unit was invaded by mice that chewed through the foam rear wall. Not sure why there was no plywood for a back wall. The staff were helpful but I was fairly unhappy with the facility overall.

Sean Minaker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connie Toma  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anna-liza lavisores  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jonathan Bessette  |  Overall Experience 
Rating:
2.0

Furniture and clothing damage from rodents. Truck empty on gas over charged tried calling management no reply back emailed no reply back

Christine WAGSTAFF  |  Overall Experience 
Rating:
5.0

Everything went smoothly and the staff were very helpful and polite..and I got a free lock outta the deal 😃👍🏻

quinn ashford  |  First Impressions 
Rating:
1.0

This appears to be a rodent infested storage facility; even on the third floor. They coerce customers to buy and use UHAUL padlocks; otherwise you cannot rent storage. They are redefining the free market system for which Canadians hold so dearly. Even the manager, tells me that, I rent at my own risk; if there be any rodent infestation of my storage unit. All caught on video tape.

Ailohi Solomon Ovbiagele  |  Overall Experience 
Rating:
3.0

I had to throw around $2000 of my belongings since it was destroyed by rat's. In the boxes and all around there have been rat feces, After I removed my boxes feces all around the floor. This is a huge health issue and should be reported to public health Canada.

Goran Antic  |  Overall Experience 
Rating:
5.0

I've read about storages free first month or a dollar but my experience with U-Haul Surrey, King George after 108 Avenue was worth recommending not just to my relatives and friends but for all those who know/s me, the facility are secure, clean, shining floors always, motion lighting, conveniently accessible during and after office hours...most especially the knowledgeable helping hands of their friendly manager and staff, thank you is not enough for their efforts and excellent service I've experienced.

Vicente Salvatierra  |  Overall Experience 
Rating:
5.0

Very Happy with service and the manager who showed me around. Very quick with setting me up with a rental unit. Would recommend to friends.

sheldon rempel  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

John Berchtold  |  Overall Experience 
Rating:
2.0

way too expensive. over 160$ just to store my stuff is way too much. i’m not living there, why is it so expensive? should be like $50. unreasonable.

valentine hiebert  |  Overall Experience 
Rating:
5.0

We had our personal items stored at Uhaul for 3 years. Reasonable rates, great staff and would recommend this place to friends and family. Thanks again for helping me out and helping our items safe and sound. Thanks, Darren St.Pierre

Darren St Pierre  |  Overall Experience 
Rating:
1.0

The manager rips people off with extra charges. I was being charged $100 per month for late fees and then charged a $50 lien fee all within 30 days of late payment. Thats not even after 30days late, it is within 30 days. You should never have to pay half your rent in late fees. This owner us making a lot of money charging this to customers. I want revenue Canada to look into this income that I am sure he pockets. Also, the manager was very rude and sent threatening messages after I complained to the district manager. I WOULD NOT RECOMMEND THIS LOCATION TO ANYONE. GO ELSEWHERE

SERENDA ESAYENKO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Miranda Sanchez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christine messenger  |  Overall Experience 
Rating:
1.0

The average wait for a customer is 25 mins. There is always a line up.

Harpreet Jaswal  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

charity williamson  |  Overall Experience 
Rating:
1.0

Worst place to load and unload if you have trailer i was told that can't park in front of the loading door i wouldn't rent this place again

DINESH MUDALIAR  |  Overall Experience 
Rating:
5.0

The staff was more than helpful looking after my needs I would recommend them

Clayton Sagmoen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Navneet Kaur Gill  |  Overall Experience 
Rating:
1.0

I am giving poor rating because of staff. They are horible, unfriendly. Facility is nice and clean, another problem is every time you get there U haul trucks block the entrance and you cannot enter parking

Goran Antic  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

FLORIAN RUSU  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

martino chung  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Baotian Ni  |  Overall Experience 
Rating:
5.0

good job uhaul!good customer service.thanks

Amado Viernes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhaymar Reyes  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jitesh soni  |  Overall Experience 
Rating:
5.0

Only issue is how expensive it is. I bought a container so I don’t have to pay for ongoing storage

Dawn Roper  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JUDY BUTTERFIELD  |  Overall Experience 
Rating:
5.0

Access hours should be expanded than 7 am to 7pm.

DAKSH MORADA  |  Overall Experience 
Rating:
5.0

I only put the office hours are inconvenient because there was a couple times at the office closed early.

Tonya Saurugger  |  Overall Experience 
Rating:
5.0

The staff at this location have been a GREAT pleasure to deal wit, over the last year and a half. Very pleasant, happy, as well with a sense of humour. It has been a great experience, storing my belongings in the unit, at this location. I’m sure to stop by, occasionally, just to say Hello.

Steven Churchill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Louie  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

DUAN ZHANG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessie Wells  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marina Hagus  |  Overall Experience 
Rating:
1.0

The UHAUL location on 84th Ave and King George messed up my storage reservation so I ended up at this location because it had a locker the size I needed. 3 other families were moving in at the same time, while one party was using all 3 carts and monopolizing the elevator. We complained to the front staff and finally were able to get to a cart. 1 elevator is no acceptable for a storage this size it was complete chaos. Once up to my locker another tenant had stuff all down the hallway. I cant wait to get my items out of this location. Even waiting to be processed the space is small and there as a line up of 5 people ahead of me. Im not happy with the service I received from UHAUL (either of the location).

Harpreet Jaswal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROHINI NAIR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janette mastronardi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES ANDERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAKSH MORADA  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

MARIE RODGERS  |  Overall Experience 
Rating:
5.0

Staff accommodated my needs and were quick to respond to most inquiries via email. I have to say the staff don't get enough credit, I mean the amount of crap they get from customers seems to go unnoticed by most... that being said, staff should not take other customers crap and pass it to the next... long story short, I can't give thanks to the extremely salty female csr (who knows why she is the way she is 🙄), but BIG THANKS to the GM and AGM 🙂

Jessica Centeno  |  Overall Experience 
Rating:
5.0

The manager, Glen, made things so much easy for movers like us! He is incredible with customer service

manolo Pandez  |  Overall Experience 
Rating:
4.0

Need more office staff on at one time. Wait times are way too long. I have stood in line up for a hour when I had an early pick up time.

Sylvia Thompson  |  Overall Experience 
Rating:
1.0

Every time I went to load/ unload my car your workers would block me in or park stupidly close to my car the last time I was there they double parked a truck for no reason there was 5 other stalls but wanted to park close to my car than help other clients in the office with booking trucks and taking payments but when I go inside to pay for the month they can’t help me at all over all this was a really bad experience and will never come back. I would rather spend my money elsewhere

khalid green  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lannette MacLean  |  Overall Experience 
Rating:
2.0

Sat on hold days on end. Too many people too small of an accommodation you couldn’t even drive on the lot embarrassing use of space. Greedy owners

Chrystal Hibbs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary olsen  |  First Impressions 
Rating:
5.0

I would certainly recommend you, for your service is really great.

EDUARDO RODRIGUEZ  |  First Impressions 
Rating:
2.0

The storage locker leaked with some water damage to stored items. I expected little from Uhaul but was annoyed that I got less. Not even a condolences call from management. No acknowledment of liability I guess.

Peter Kootchin  |  Overall Experience 
Rating:
1.0

under staffed very poor service main doors for moveout broken never using that location again

rose dubois  |  Overall Experience 
Rating:
1.0

Why is it that I was able I reserve a storage unit online and had everything setup ready for a specific move-in date only to learn from the location staff that my reservation is not guaranteed and it's still first come-first serve basis which made me panic to rush down to the location to pay-in advanced just to hold my unit ahead of the date that I actually need to start the rental on. It feels very much like I got scammed.

Adam Tran  |  First Impressions 
Rating:
5.0

No lights in unit making it hard to see anything.

ERICK ALBERTS  |  Overall Experience 
Rating:
3.0

When I first opened the storage their was a transition in management. The alarm system was due for an upgrade it kept going off after hours even when i had 24h access. The management seems to change over often doesn't make U-Haul look very good to us renters. Upon me moving out i purchased boxes I had to park near King George as the workers had all their trucks parked In front of the main doors and visitor parking. I was struggling carrying the boxes out to my car and the 2 employee's standing talking one on their phone in front of the door backed out of my way rather than offering to help me. Then on moving out day again the trucks were parked in front of the loading doors. I asked if he could move the truck he said no not really and their was 3 empty spots for the truck. Over all U-Haul would be a great company if the staff was trained better and monitored.

amanda bolderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Omar Abbas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robyn brown  |  First Impressions 
Rating:
1.0

i lost my keys and was told i could gain access to the locker myself by bolt cutters, grinder or locksmith. i had tools so i chose that option. ended up causing a little damage to the door and they charged me almost 1000.00 to replace the door and did not accept any responsibility for the employee that told me i was able to cut the lock myself by sharing the cost of the replacement or anything. they are extremely rude men that work there and have horrible customer service and people skills.

phylisia roe  |  Overall Experience 
Rating:
2.0

The facility was maintained and clean however parking there was absolutely horrendous. They had way too many trucks parking around with rarely any parking spots open for our regular cars when we needed something from our storage units. Upon move out tbe staff was absolutely terrible and rude. We had 4 storage months for about a year paying over $400 a month for the units and when we went to move out the staff kept being rude to us because we we had our truck parked in front so we could load. Obviously moving out 4 units takes time. They kept rushing our moving guys and kept being rude during the entire process. Very poor customer service there.

beulah hing  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marissa Feliciana  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRAD MOODY  |  Overall Experience 
Rating:
5.0

Just need to give proper instruction for entering and leaving the storage,didn’t know have to sign out after accessing the storage.

ramon estrella  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOHN MURRAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DeVera Nybo  |  First Impressions 
Rating:
5.0

No problems. No issues.

Melanie Paulse  |  Overall Experience 
Rating:
5.0

If you end your tenancey at the beginning of a new month you should only have to pay for the days used. Not the whole month

Corrina Nicolasen  |  Overall Experience 
Rating:
5.0

I have a great appreciation for the services the U-Haul has provided in having a safe secure facility to secure my personal possessions.. I will definitely recommend your company to family and friends

JANE SUSAN ATKINSON  |  Overall Experience 
Rating:
5.0

Between the convenience, the price, the manners of the staff, the frequent communication and more, I would very highly recommend uhaul and will gladly use uhaul again myself. Well done!!!

heather lauritsen  |  Overall Experience 
Rating:
1.0

Lyrics/Letra Never again in my life I'm going to deal with U-haul, totally disappointed of this unprofessional company that overcharges my credit card even when I don't have any storage renting...

Ana Queija  |  Overall Experience 
Rating:
4.0

When I called team didn't seem to communicate with each other. Upon arrival team wakes around aimless didn't greet anyone 5 customers waiting in line. I had to ask your team to open till twice.

Jaylene HURST  |  First Impressions 
Rating:
5.0

Fast friendly staff helpful as well Thank you uhaul

Karen longmuir  |  Overall Experience 
Rating:
1.0

The moving was frustrated because U-haul in the last minute realized that they couldn't move out my U-box from the storage due to the door to access the storage was broken. Mr Mike was very nice and

Ana Queija  |  First Impressions 
Rating:
5.0

I had an extenuating situation with my storage locker 150. Manager Ali and Fereza & Karin were so helpful and went above and beyond to help me with great compassion and kindness. God Bless you

yvonne anderson  |  Overall Experience 
Rating:
4.0

Did not have to go to storage

Jack Fernandez  |  Overall Experience 
Rating:
5.0

My experience with this U-Haul has and always been great I highly recommend anyone to use this place thank you U-HAUL

Cindy Archer  |  Overall Experience 
Rating:
4.0

A mistake was made initially with me securing a 10X10. If there weren't any 5x10 available, I would have been hooped.

JOHN CHIOGNA  |  Overall Experience 
Rating:
5.0

My overall experience with U-Haul Langley and Head Office was horrible as they took my reservation on moving day but had given the unit away by the time I arrived with my goods, but Surrey was great.

eric heringa  |  Overall Experience 
Rating:
1.0

I will never use U-Haul again and I will encourage anyone who asks to use another storage facility.

james mantler  |  Overall Experience 
Rating:
4.0

Service was actually excellent, once we got the miscommunication, straightened out, there seemed to be some confusion about how long the box was going to be away from your storage place.

David Turden  |  First Impressions 
Rating:
5.0

Excellent costumer service. Quick and thorough. Would recommend.

marjorie black  |  First Impressions 
Rating:
1.0

Could never get ahold of the location its self always got transfered to the call center . i live in toronto and my stuff was in b.c. so made it almost impossible to line up my moving company

BURT JOHN GORDON  |  Overall Experience 
Rating:
2.0

Over the time I stored with Surrey uhaul my pod was knocked over and damaged, I was told that my the contents of my pod would be up for auction because I was a day late, could not add access online

DWAYNE WILLIAMS  |  Overall Experience 
Rating:
4.0

Very good customer seevice

Laura Savor  |  Reservation 
Rating:
4.0

All of the staff members that helped me were kind and very helpful.

Jennifer Savage  |  Reservation 
Rating:
1.0

UHaul has e-mailed me to ask me to comment on Ubox service in Surrey, B.C. I have never had a UBox there. I never booked any UHaul service in Surrey, B.C. UHaul online system is broken. Don't trust it

E. Glen paling  |  Overall Experience 
Rating:
1.0

My review for U-Haul is poor. Customer service was awful she set me up for a storage unit telling me it was free and when I got to the space it was $119.00. telling me it wasn't free so I went to PC

KARLA CISNEROS  |  Reservation 
Rating:
1.0

My experience with UHauil has been horrible. 3 Customer Action Reports I filed, that's how bad it was. Though I was compensated for the frustration and turmoil - I will never use them again.

Harpreet Jaswal  |  Overall Experience 
Rating:
1.0

When we came to pick up our uship boxes. They were not ready for the time we were promised they would be ready. The boxes were loaded on the trailer incorrectly and needed to be reloaded... No space.

brendan Kilburn  |  Overall Experience 
Rating:
2.0

Too expensive. Moving out should have been easy but your staff didn't close my account so I've been getting harassed to pay for it when I didn't have it

Candi Winter  |  Overall Experience 
Rating:
5.0

I had a ferry to catch and the staff went out of their way to give me access to my unbox early. Very pleased.

Michael Fossl  |  Overall Experience 
Rating:
5.0

My experience was actually perfect. No extra charges... no penalties when leaving. Helpful and nice staff, I have nothing bad to say and highly recommend this facility

darlene saulniel  |  Overall Experience 
Rating:
1.0

Staff fooling around in vehicles. Only one trolley available to move my items. When asking staff for assistance they are nonchalant and surly. Not happy with the frequent price increases.

ANGELA BORTOLUSSI  |  Overall Experience 
Rating:
3.0

I rented a locker for 1 month. Paid upfront and removed my items from locker on day my 1 month rental expired. I was continuosly sent emails and letters to say I owe for a late fee and the next month

CHRISTOPHER JOHN COLT  |  Overall Experience 
Rating:
1.0

the worste customer service. no help. bounced around from one phone # to another. long waiting and uninformed staff. the manager at my location in my opion has been lazy attending my account

MELANIE PAULSE  |  Overall Experience 
Rating:
4.0

Trouble getting a cargo trailer, Fri Surrey wrong trailer, Sat Coq trailer not returned, Mon Coq trailer not returned, Port Moody trailer lights broken, Langley got it. Great, helpful Reps. $50rebate

SANDRA NETZLAW  |  Overall Experience 
Rating:
1.0

Henrique has good customer service ; Jordan smith needs to accomodate "ALL Paying" customers and Dont kick out Paying customer if he doesnt have an answer . Adhere to Safety Protocols

LINH THUY HOANG  |  Overall Experience 
Rating:
4.0

Was good service...thank you

kim riesterer  |  Overall Experience 
No reviews have been submitted for this location.

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