Customer Reviews for U-Haul Moving & Storage of Sun Valley

Rating:

5.0

Kim is a very good manager, and her team is top notch, as well. My location of choice.

Rating:

2.0

Fire the manager hire more employees one person working in last three times that I have gone.

Rating:

5.0

Salesperson who checked me in very professional

Rating:

5.0

None

Rating:

5.0

Thanks guy and gals. at Burbank U-Haul

Rating:

5.0

Maybe gas prices per mile?

Rating:

2.0

No backup barcode and app doesn't recognize location. That means you can only pickup a truck during the hours they are open. Had an 8am pickup and didn't get my truck until 9:10am (they opened at 9am) because they don't have the barcode posted for truck pickup. Would only use during business hours going forward. That was a very frustrating experience.

Rating:

5.0

Great staff

Rating:

5.0

Pleasant and welcoming

Rating:

5.0

Excellent job for the lady who help us👍🏻👍🏻👍🏻

Rating:

1.0

After being notified by your district office the trailer I desired would be available at another location, I drove there only to find out it was "missing", and therefore I would be required to rent a larger more expensive trailer for the purpose intended. The rental associate was not willing to provide the trailer at the aforementioned agreed upon rental rate. THUS UPCHARGING ME. WHY GO THROUGH THE LOBOROUS PROCESS OF RESERVATION PROCESS ONLY TO BE TOLD YOU MUST PAY MORE???? WHERE IS YOUR COSTUMER SERVICE???? WHERE IS YOUR HUMANITY??? FOR THE LOVE OF GOD!!!!!!!

Rating:

5.0

Your employee Joey, was great. Great energy, great personality. No improvement needed

Rating:

5.0

Kim and her team are amazing! We had gone to a “3rd party” party dealership and it was awful! Night and day going to Sun Valley location. It was very clean. Everyone was knowledgeable, and Kim was very nice and apologized we wasted time at another place. Highly recommend this location!

Rating:

5.0

Everything about this was excellent

Rating:

5.0

Loved the simplicity and ease of the rental. You guys are doing an awesome job Thank you!

Rating:

5.0

Excellent customer service

Rating:

5.0

The crew at this location was very helpful and go me in and out quickly. I will be back when I need a rental.

Rating:

5.0

The elderly employee female at counter was so nice friendly and helpful

Rating:

5.0

Always a great experience at this location. Usually little to no wait. Can get a little busy but that’s how it goes. Staff is always nice. Yard is setup nicely for convenient pick-ups and drop-offs.

Rating:

2.0

The employees at this location were friendly but we’re not equipped to handle the issue that I had with my order. I ended up staying there for 45 minutes before leaving and calling the scheduling center who sorted out my order. Their system was trying to charge me an additional $150 for the tow trailer because I was picking it up at a different location from my truck. This service was horrible and I would not recommend U-Haul to anyone in the future. I will pay more money for a competitor rental next time

Rating:

5.0

Staff were very helpful and friendly. The older lady working there today 02/24/24 was super sweet and made my experience very pleasant. Overall very happy with everything.

Rating:

1.0

I rented a 20 ft truck for 3 days I needed it for 2 more days because my clients escrow did not close on time so I called the local uhaul locations where I always rent very often and I was told by the manager that it was not possible so I end up getting a storage space to place my clients household goods some times I make reservations and when I go to pick up the truck they send me to a different locations because the trucks are not returned I give her two days notice but did not work for me

Rating:

4.0

The 2 kids running the pace we’re great, respectful and professional. Great attitudes

Rating:

2.0

There was only one employee working, and he did not have any of the needed details together. I got charged twice for an in-person reservation as well as online. The truck was in abysmal condition, making awful noises and not steering correctly during larger turns. “Engine oil life 0%” was flashing as soon as I entered the truck, and it sounded like something was dragging the entirety of the trip. I throughly checked the underside of the truck, truck bed, cab, and parking break/ drive gears. I noted all of the details of the truck to the individual at the kiosk upon dropping the 10’ truck off, and she did not seem interested in passing on this critical information. I had the option to rent from Penske this move, with a discount, and chose U-haul. After this experience I can assure you I will never be using U-haul again for any of their provided services.

Rating:

5.0

Kimberly and her colleagues were incredible. So helpful.

Rating:

4.0

This location is jammed with equipment. Although it has two driveways, only one is usable. Only one way in and out. Extremely difficult when returning a trailer. Was in the same condition last time I used this location months ago.

Rating:

1.0

This location also overcharged me and will not return my calls.

Rating:

2.0

The location is very difficult to maneuver a vehicle around to drop off a trailer.

Rating:

3.0

I rented 2 dozen furniture pads for my move but they weren't packed and ready for me at the time of my pickup so the employee said I could fold and pack the used pads myself if I wanted them quicker. SO many spiders came out of those things and I was running late for my move so I gave up at about 15 pads even though I paid for 24. The 10' truck I reserved had a service light on - the tire monitor system needed servicing - and the tires needed inflating (but thanks to the employee for doing that when I asked but it still delayed me when I had helpers waiting for me). There was also some leftover junk in the cabin from the previous driver.

Rating:

5.0

I had to change my reservation multiple times right up to the last day and it wasn't a problem. Everyone was nice and helped me at every step. The truck was clean and mechanically sound. Thanks.

Rating:

4.0

All good. Painless experience.

Rating:

1.0

they charged me a double. it was not even refunded money back after dropping off the van. they said it just deposited for back up. they’re lying.

Rating:

1.0

Do not rent trucks when you know the vehicles has electric and mechanical problems, I did rent a pickup truck and after 1 hour dosent start again 4 hours waiting for a technician 30min trying fixing the problem, and when I did return the truck the employee called the manager to inform the problem and they knows about the technical problem of the unit even that they rent it to me, I did call after the weekend with the manager, my mind blowing the women who rented me the truck is the manager, she told me she gotta call me in order to returned my money because I did lose money and my time, she never call me and she charged me $12 dollars more for extra miles, corporation needs pay attention

Rating:

5.0

Extremely impressed with the customer service, the facility, easy use of the app and vehicle condition. Would highly recommend this location.

Rating:

3.0

This location was unaware of our reservation. We flew in to Burbank at 10:30pm on Sunday night and had scheduled a 24/7 pick up. We walked 1.5 miles to the location, found our truck, but the code we were given to retrieve the key from the lock box was not working. Thankfully the GM had her direct cellphone number posted for after hours assistance and she was able to help us.

Rating:

5.0

make sure customers know that the place they pick up their trailer may not be the one that will put your car on the trailer. after storage cave Papillion put my trailer on. I said aren’t you gonna strap down my SUV. He said no I’m not corporate and you better watch YouTube video to do it. I had to call around to find a corporate location to hook it up. Stonybrook location in Omaha had 3 guys strap it in. After driving for awhile my son looked at the wheels and the straps came off. We had to call UhAul roadside assistance to strap the tires on properly. It’s a miracle my car didn’t fall off.

Rating:

1.0

Rented a trailer on Friday 01/12/2024 returned trailer 2hrs later and I’m being charged for 3 days

Rating:

5.0

First time renting a trailer and “Kim”!was extremely helpful. Organized everything for me so I would have a problem free pick up the next day. When I arrived, the staff expertly installed the trailer and light assembly. Received outstanding service all the way around

Rating:

5.0

Very professional and helpful.

Rating:

4.0

I would like to see preferences within my logged in profile to either set up or bypass questions about services I never use. Also, it should be easier to alter a reservation without having to start the reservation process completely over.

Rating:

5.0

Great customer service easy pick up and great prices Definitely will be coming back and highly recommend this location

Rating:

5.0

Everything about this location was excellent. The customer service was excellent as well. My rental experience has always been great! Thanks for making the rental part of this move smooth and seamless!

Rating:

1.0

Employees overcharged me and weren’t the most friendly. Employees was rushing everyone to give them their rental keys and they will just email the receipt. There was a proper return process. I was overcharged. The employee meter the wrong rental information for me. I only went 8 miles and was overcharged almost $50. If I didn’t have photo proof of the gas meter before I left the lot I would’ve been charge for someone else mileage charge.

Rating:

5.0

Service was great and the 15 ft truck got FANTASTIC gas mileage

Rating:

5.0

Everything was great - thank you!

Rating:

2.0

Have rental equipment ready for TruckShare at reservation time and don’t rent out trucks with check engine lights on. Accurately mark gas on meter, was rated at nearly 1/4 of a tank more than it was when received

Rating:

1.0

unprofessional

Rating:

5.0

Only place I rent from ….. Best customer service … And staff is great ……

Rating:

5.0

I received excellent service. My rental experience was very good. U-Haul personnel were very helpful on both renting and return of truck. Friendly associates and very knowledgeable about things I needed. They are a great asset to U-Haul.

Rating:

5.0

none at this time . thank you 🙏 to great customer service.

Rating:

2.0

I initially rented a dolly and when I got home realized the dolly was not provided when I picked up the uhaul truck. When I realized this I called and after a long wait I was told that they would note this in my reservation notes. Then later today after I turned in my uhaul I received my invoice and I noticed that I was charged for the dolly I never received!

Rating:

2.0

I arrived a few minutes late and staff walked right by me and said sorry we cant help and left me to removing the car from your trailer

Rating:

4.0

So I reserved from one location1/4 mile from my home.Two days later was told it was switched to another,farther away.The next day was called again was called and told it was being switched yet again,yes even farther away.When I got to the location was told if I’m going to be late for a reservation I need to call to hold my equipment.(I was less than a hour and a half late)What is the point of your reservation system?Does your company have no system for shuttling equipment to where it needs to be?

Rating:

5.0

Everything was good this time!

Rating:

3.0

Light from the back wasn't working. The windshield wipers were bad, and it was kinna dirty on back.

Rating:

4.0

The employee that checked in the trailer when I returned it was amazing!

Rating:

5.0

The most helpful staff ever, I couldn’t ask for more!

Rating:

5.0

Cindy was very helpful.

Rating:

3.0

Overall the storage facility worked out well. All staff were friendly and helpful. Unfortunately when trying to pick up my trailer rental, the system was down, and information was lost, causing what should have been a short trailer pickup to turn into a multiple hour experience, and ended with my drop off location being 20 miles further than what was originally planned for.

Rating:

2.0

Most of the staff members were helpful and friendly but a few were not. There were either cars or trailers parked in front of and blocking my unit every time I came to access my belongings. There was an overgrown plant hanging down over the doors to my unit for months and it was not trimmed until I requested it be maintained so I could access my unit. For these reasons, I would not recommend this facility.

Rating:

5.0

Agradecido con todo

Rating:

5.0

Me gustó el trato y la amabilidad del personal gracias.

Rating:

5.0

TJ was super helpful and patient when assisting me.

Rating:

1.0

This has been the worst storage and uhaul rental experience I've had out of all the times I've used Uhaul over the years. Honestly I'll never use Uhaul again because of it. The one way rental process was terrible. No one on the corporate side could figure out how to put the drop off location I requested. It took 4 phone calls to get someone that could do it. I went to the storage location and requested if they could they said to call corporate. After finally reaching someone who knew anything they inform me I have to drop it off by 9am on the due date. The documentation didn't mention the 9am time so I planned to drop off after work. But since I'd get charged an extra day I changed my meeting schedule so that I could come drop off the truck at 7am. Which I did. However. When I arrived there was only one employee who was cleaning a truck out. The drive was blocked. So I had to sit and wait 10 mins before I could pull in and drop off the truck. I dropped off the truck gave him the keys. And then a week alter get a bill for an extra day truck rental. He did not check it in until after 2pm thus I got charged an extra day because they don't do things timely at this location. I went in 3 times! Trying to get them to credit me. I emailed them(no response. . Called them. Every time they said the manager was out and couldn't do it themselves. I gave up and let them keep my. Money. I had a storage unit there. That I was slowly moving things out over about 4 car loads. EVERY single time I went there was only one employee always busy outside of the building so I had to stand and wait 10-15 minutes to get my "white lock" key to access my own stuff. They need help. Very poorly managed facility that needs staffing increases or changes. Clearly they need the money they stole from me for the extra rental day more than I do, hopefully they use it to help pay for additional staffing.

Rating:

5.0

It was a pleasure to have a storage at UHaul and the management and facilities were great to work with Very pleased

Rating:

5.0

great employees

Rating:

5.0

Good people, good facilities, never been to a better uhaul location.

Rating:

4.0

Really nice staff. Friendly and helpful. Clean and professional location.

Rating:

5.0

Jose and Tony were both great & professional. They were there for everything that i needed. Thank you

Rating:

4.0

Great customer service! I had no problems with this UHaul facility at all. Very satisfied with the two months I needed a storage unit.

Rating:

5.0

I received excellent customer service. The attendant was friendly and curious. I would recommend this location to my friends.

Rating:

2.0

Every time it rained the water would go into the container and some of my things got ruined.

Rating:

5.0

Thanks for excellent service

Rating:

5.0

Tony is the man ask for him!

Rating:

4.0

Nice staff thank you