Helpful and nice people.
Wanli LuCustomer Reviews for U-Haul Moving & Storage of Sterling
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I truly appreciate your customer service (
ISHMAIL KOROMA | Overall ExperienceStaff did not properly close my account when I informed them that I no longer needing the unit. I was subsequently charged a an extra month of rental fees, to which I am still waiting for reimbursement.
mUBARIK Muhammad | Overall ExperienceMoney was taken from my account on Thursday, January 4, 2024 because the person working on Saturday, December 30th neglected to close out my account. That was an inconvenience for me and I definitely did not appreciate it! I’ve never issues with that particular U-haul over the years, that’s why I’ve continued to use that one. Now, I don’t think I’ll ever use that u-haul place again.
Tiffany Burgess | Overall ExperienceThanks very professional staff
Mohammad Samimi | Overall ExperienceMy storage unit was covered in rat droppings, had to throw most of mine and my kids stuff away. Our furniture RUINED! People who work there are horrible and rude! Never in a million years go back!
David Westphal | Overall ExperienceI would give an excellent rating, however the app shows that I "paid $219.90" for the unit, when in fact it was a free 1-month rental and I paid $0.00. So I have some concern that this may show up as a future charge with my bank. Plus, the compensated amount for one month was $104.95, so I don't know where the U-Haul app is getting the number $219.90. I tried to follow up with the local location, and they said on their end, no amount appeared.
Robert Hawkins | Overall ExperienceThe staff immediately responded to me despite having a queue that they would be with me in a moment. They were helpful in offering me choices to determine the best storage solution. The facility was clean and maintained. When I cleared my personal property the process was hassle free. All staff were courteous and professional. Much recommended.
DAVID SMITH | Overall ExperienceThe manager and district manager of the Dulles location are amazing. They both worked with me to allow me to clean the storage unit out that was infested with rats, as we tried to salvage anything worth keeping. They also held the unit so we could file a claim after an extended time because we had to go to Florida to take care of our daughter's family who was hit by a semi-truck. Thank you so much.
clarence williams | Overall ExperienceThey have always been helpful, no matter what my needs are
jeffrey Masalin | First ImpressionsFast!!
GINA DESTITO | First ImpressionsHi, My name is Mohammad , And the team was very helpful and very professional thank you so much ,
Mohammad Samimi | First ImpressionsVery good 👍🏿 job
MOHAMEDALI TEBAREK | First ImpressionsEasy, straightforward, no stress.
ALEXANDER GLOVSKY | Overall ExperienceI arrived to the storage unit at which point the guy working advised that I was not able to move in online because there was no unit available in the size I needed. He then proceeded to take his sweet time trying to figure out what to do, called another location, etc. After a few minutes the other woman working advised him of an open unit. He did something on the computer and said “you can check in online now”. Once I confirmed I was able to he didn’t advise where the unit was, provide a map of the property, or offer any other assistance. I have rented storage units from U-Haul in the past but this one thus far has been the least helpful.
Justis Martin | Online Move InYou guys are great. Always helpful and friendly. The only place I go for rental trucks or storage units.
JOHNEDWARD LEAR | First ImpressionsGreat service and wonderful staff thank you
DAVID QUINONES.. | Overall ExperienceI was happy with our experience. Friendly operators were calm when dealing with a busy lot. There were (empty) rat traps in our storage unit when we opened it, which was a little concerning, but the unit was otherwise clean and ready for move in.
ALEXANDER GLOVSKY | Online Move InGood services
yimi Castro | First ImpressionsI've been using U-HAUL storage for over 15 years. Just like last week, the u-haul staff use unprofessional language and treat their customers very disrespectfully. Yes, our company has never missed a usage fee. Of course, it pays automatically until last April 09. The staff said they would prosecute me. Several times while I was at work, a woman and a man were very annoying on the phone/703-437-3404 and asked me to give out my credit card number right away. I couldn't trust them and call the company card number over the phone. Naturally, I immediately entered my autopay credit card back online. After that, the same young male employee called again and threatened to prosecute me if I did not give them my card number right away. (I went to the office after work to check my face and asked for my name. I-haul companies really need to train their staff on how to treat customers, and if this is the case with others, I strongly recommend sending them a letter rather than talking on the phone.
INTERNATIONAL TELNET | First ImpressionsNo one communicated no one cared, and the parking lot was always packed. No overnight parking allowed and they rape you on rates.
DAVID EDWARDS | Overall ExperienceHave used this specific location in the past and never had issues. This last time had to throw away leather furniture and bed mattresses due to mice droppings and we found a dead mouse in the unit. Very disappointed and will be sending photos to corporate because throwing away thousands of dollars is not acceptable.
Irvine Rodriguez | Overall ExperienceVery good customer service!
PRINCESOLOMON ADJEI TWUMASI-ANKRAH | First ImpressionsAccess to my storage was blocked by their vans and trucks. I had to struggle to empty my garage
Abdullah Aslam | Overall ExperienceMuy satisfecho hasta el momento
Henry Pineda | First ImpressionsYeah, very good customer service I love it
Jose Fonseca | Overall ExperienceGreat customer service and friendly staff.
Severin Yao | First ImpressionsRats are a big problem here. Had to throw away away all of my belongings after 1 month of renting a storage unit due to the rat infestation.
Jasmine Ransome | Overall ExperienceThe staff at the location on West Ox Road in Sterling Virginia is the best. They are very professional!
YVETTEALETA JOHNSON-MCINTYRE | Overall ExperienceThe service here was completely horrible from the very first day here with this site, the staff is never on the same page they don’t know what they are talking about the manger is rude and and they called me a month straight after moving out and kept saying I owe them money for an empty storage unit
Sean Greene | Overall ExperienceVery smooth transition
Fuad Gauhgr | First ImpressionsThis service was great and the Spanish speaker was very helpful
Jose Fonseca | First ImpressionsNo lighting in the unit and there were rat droppings around the edges
Molly Gloeckner | Overall ExperienceUnfortunately, my storage unit was infested with rats. I found out when I went to pick up a few pieces of furniture while 7 months pregnant. I alerted the office and let them know everything in my unit was covered in rat feces and they didn't offer any assistance. I asked if my husband could come and discard of all my furniture in the trash onsite to avoid paying for a moving truck, and they wouldn't allow that. I emailed the manager to alert him of the problem, and asked to stop being charged for the unit under the circumstances, and that I would arrange for movers to come clear my unit and haul everything to a dump (being 7 months pregnant, it wasn't even safe for me to be near the unit with all the rat feces). He never responded to me until close to 4 months later when I finally put a block on Uhaul charges with my cc company. I was finally able to clear out the unit and every piece of furniture is destroyed. I'm very disappointed in the lack of service from the Uhaul office staff, the manager for ignoring all emails regarding the infestation, and the fact that they continued to charge me for the unit. I lost close to $5K all in with the storage fees, cost to move everything to a dump, and the furniture that was ruined.
Chelsea Lasik | Overall ExperienceMuchas gracias 🙏 por su amabilidad. Todo en orden.
MONICAGLADYS ARANA | Overall ExperiencePlease do more to get mice out.
AUGUSTINAM AMPEH | Overall ExperienceProof of my dissatisfaction is I ended the storage renting due to your staff's behavior. But that's not enough, I'm a lawyer and I'll sue UHaul if you don't correct the charges you billed me. One of your guys claims to have seen me damage the truck and therefore, charged me 324$ instead of the 34$ or something which I expected. Upon returning the truck earlier than expected, driving less miles...he went out and inspected the truck and told me you can take off...so I took off...but later that day he emailed me a receipt with 324$! He will have to explain to the court, what he meant by "you can leave now, all is okay", and I left after he said this, rather than discuss any damages he might have found. I've sent a complaint to service@uhaul, no response; I'll send a mail to Uhaul CEO this week...and then I'll take up the issue with the court. Uhaul will end up paying more than you took from me. I've used uhaul multiple times, in Texas, in Pittsburgh...this is the first time I got such disservice, and I'm not happy. See you in court if you refund.
Isaac Mulamba | Overall ExperienceGreat staff as always
DAVID QUINONES.. | First ImpressionsMice infested
Jessica Ammons | Overall ExperienceThe Uhaul team is friendly. There response is timely. They meet my needs all the time I get there. It’s hard to tell who the manager is because everyone is ready to work as a team. I must give special recommendation to Benyam. He always ready to do more to meet customer satisfaction.
KELFALA CONTEH | Overall ExperienceBen and the staff are super helpful every time I need their services.
BRIANKEITH ROGAN | First ImpressionsToo expensive
AUGUSTINAM AMPEH | First ImpressionsI know that for safety they made me buy the pot lock there but is their policy. Over all good
Roberto Lemus | Overall Experienceas always excellent
JOSE DIAZ | First ImpressionsIt's was grate
COMINISTRAYA ABAFOGI | First ImpressionsVery friendly people. The manager is very nice and understanding
Adja Nikabou | Overall Experiencethank you Was Nice time
Mohamed Ali | Overall ExperienceEl horario de ingreso es limitado y cobran por 25/7 muy malo
Behiran Pantoja | First ImpressionsStaff was courteous and very helpful.
MICHAEL SOMERVILLE | First ImpressionsExcellent service and friendly staff
EYASU MENGESHA | Overall Experiencepretty dang expensive but good experience overall
DEVONMATTHEW WEETMAN | Overall ExperienceThank you for being there when I needed a place to store my excess household goods . This is a safe and secure facility.
Pamela Schmidt | Overall ExperienceAn absolute prejudiced scam. You need to get rid of this franchise immediately. Unless you are cool with fraud. Which, apparently, you are.
Luke Robinson | First ImpressionsIt met our basic needs for storage
Staci Bostic | Overall ExperienceGreat Customer Service
David Martinez Jr | Overall ExperiencePrior to arriving at the facility I reserved a 10x10 drive up storage unit. I called to confirm the day before my reservation date and the first man I spoke with said he didn't see my reservation in the system. Then I spoke with a woman who said I was all good for my reservation. I arrived the next day and the man working at the front desk seemed a little confused, but then called his manager and without telling me anything took my information and we walked out to go see my new storage unit. He walked me to a non drive-up unit and said that was all they had (even though I reserved a drive-up unit). I let him know this wouldn't work since I have heavy bulky furniture that I need to put into storage. He then said that there is another unit that just needs to be cleaned that I should be able to have, walked me over to that unit, put the key on and told me that was all he needed from me and that I could leave. While he did the best that he was able to do, I am annoyed that the manager's advice was to just give me a different type of unit without asking me if that was okay. I also have no paperwork or email confirmation showing my new storage unit and am hesitant to even use it, in fear that he didn't change anything in the system and the unit that I am in will be given to someone else.. I don't understand where the communication went wrong but I don't feel good about this experience and storing my items in the unit with so many unanswered questions.
Lindsay Warn | First ImpressionsWe had to move my 82 mother in law out with 2 days notice (evicted!) and it took 2 days to do. Entire staff was very friendly and helpful. Husband and I are almost 60. The first day it was just my husband and I. It was too short notice to enlist anyone we knew to help - folks gotta work! On the second day of the move we just could not unload the truck ourselves. We had help in WVA loading up the truck but absolutely had no strength to unload to the storage. That is when I called Uhaul to see if they knew anyone to help. The manager arranged two young men to help us. Of course we paid them. This was above and beyond. This staff is the best, Chanelle, Joe (?) the manager, everyone who helped! I am sorry I don't know all their names! Chanelle can tell you. I wish the all the best during this hard time of Covid and will use again if needed!
Betty Cain | First ImpressionsGreat Customer service and employees are very helpful
David Martinez Jr | First Impressionsbenyam excellent help
KUDRET TERKES | First ImpressionsGood people making work easy and fast thank you
ALI AHMAD | First ImpressionsBen and his team are an asset to the U-Haul brand: efficient, friendly, and customer-focused. The units were clean and easy to access. We were check-in to our unit quickly on a very busy day at the facility (excellent teamwork!). I've rented from other storage unit providers in the area and this team and facility is heads above the rest. I give this facility my highest recommendation.
Pamela Waltz | First ImpressionsThe whole entire U-Haul staff at that location were awesome!!!
Lien Petruzzo | Overall ExperienceUpon clearing out my storage unit, I went to the office to check out. I provided my access card to the person at the counter and was told I was good to go. I checked the status the next day and the unit was still active so I called and was assured I would be checked out. I then requested a move out online just to be sure. After a couple weeks of waiting, the rental was still showing active. I called the location again and was ensured it would be taken care of. A few days later, I received an email saying my rent was overdue. I called the 800 number because the location had not been helpful. All they did was send an email to the manager requesting this be closed out. The next day I called the location and was told the manager was not available but they would leave a message requesting the rental be completed. The next day I received an email saying a late charge was being applied to my account for not paying rent for a unit I had been out of for over 2 weeks and requested 7 times to be done with. It was only when I replied to this email and indicated I would not be paying one penny more for a unit I have been trying to check out of for weeks that the checkout was FINALLY completed. This was either an attempt to get me to pay more money than I owed or just total incompetence on EVERY employee I interacted with when trying to close this out. Completely unacceptable. I will not be using uhaul ever again.
Charles Prindle | Overall Experienceno communication. tried to rip me off multiple times. i’m convinced they were trying to take advantage of me and would have been successful with someone weaker/less confident/stupider. Tried to move out 3 times and they wouldn’t confirm. absolutely trash organization.
RICHARD BEVILACQUA | Overall ExperienceCustomer service it is great. So We are happy !!!
esmelealem desta | First ImpressionsEverything was always as expected. No issues at all over the course of several years. I only closed my unit because it was no longer needed.
David Hutchings | Overall ExperienceWe just needed about 2 weeks of storage to move boxes packed for our move out of the house while the house was on the market. This worked perfectly using UHaul storage.
Laura Adams | Overall ExperienceGreat staff and management. Best storage unit and location. Excellent customer service.
Andrea Locke | Overall ExperienceGreat Experience, friendly staff. Our contact Tanya was very helpful .
Nobel Humanitarian Mission | First ImpressionsYou guys made me drive 60 miles just to get the truck and then I used your moving helpers option who were a total disaster, they pretty much told us we have to carry and help them move the big stuff, that’s just ridiculous.
Claudia Everett | First ImpressionsInitial customer service with Chantell was awesome. However move out was unpleasant. Several calls regarding a payment for a storage unit I cancelled three weeks ahead of time and a follow-up parent call respresentive was very rude to my wife over the phone.
David Lunsford | Overall ExperienceAbove than excellent
sanjogta sharma | Overall ExperienceI gave this location an average because of the placement of the U-Haul trucks everywhere was dangerous and difficult for us to navigate through the maze of them safely while still attempting to get to our storage unit to unload our things.
clarence williams | First Impressionseveyone is so helpful and they greet you so well.One of the best storge unit WE have ever had great Customer Services around in the DMV Area.Thank you all for doing such great work
tania mejia rivera | First ImpressionsVery little space to maneuver vehicles. The nearly empty lot next door should be acquired for truck parking.
Robert Rivers | Online Move InI highly recommend this location. The owner are friendly and helpful. Ben was professional and fast with service. Everyone was professional and friendly.
Charles Phan | First ImpressionsThe team was friendly and very helpful. They provided me with recommendations for size and a movers that could assist me at a fair price.
Robert Day | Overall ExperienceMy check in to purchase a rental storage unit was easy at the office . I tried doing self check in on the computer but was not able to . I was just going round and round getting nothing accomplished. Good old face to face at the store is much better.😊 The ladies that were working at this store are very friendly and get the job done quickly. Thank You
Pamela Schmidt | First ImpressionsStaff was sooooo helpful!
Heather Baskett | First ImpressionsI have frequented several uhaul locations over the past few years. This facility it run well and the employees are helpful. Three particular evens showed this locations quality. One when moving the truck the employee bumped the mirror and he promptly retrieved a sticker and marked it with out me saying that I saw this. So A+ for honesty. Two I closed out before the start of the new month but my auto pay had already gone through for the month. The manager was able to set this right. So A+ for doing the right thing, follow though, and reasonableness. Three I found that the store was well stocked and well priced. So that was convenient. Overall this is an excellent uhaul location and helps make the stressful time of moving and storing manageable.
Eric Skrzypek | Overall ExperienceI have used this facility on multiple occasions. The trucks and vans are clean and well cared for. The staff are courteous and helpful. This location does typically stays busy. So the process of waiting and renting does usually take 15-25 mins depending on how busy they are.
Victoria Baker | First ImpressionsI don’t understand why the customer service is so bad. Every time I go in there, everyone is in the worst mood ever. A smile goes a LONG way. I am paying a lot of money to be there, so be nice!!!
Taylor Bohn | Overall ExperienceMy name is HOPELYN! You left the letter y out of my name. Thank you for your extraordinary service!! God bless you all.
hopeyn acciola | Overall ExperienceVery friendly and helpful as always
WILLIAM MURPHY | First ImpressionsEach person I worked with to obtain my equipment and storage displayed outstanding, professionalism , in spite of the lack of faulty computers that did not perform operations in timely manner.
paula smith | First ImpressionsThe only item worth mentioning are the trucks in the access lanes that make it somewhat difficult to come and go.
Michael Strang | Overall ExperienceExcelent
Farrah Cintron Perez | Overall ExperienceBen and William are awesome
MARTA GEBRHGZHABER | First ImpressionsWhen a customer comes in and request services, customers expect to receive a positive interaction that would guarantee the best possible solution. I was disrespected and humiliated. And overcharged!
Liz Coleman | Overall ExperienceMs. Wanda was very helpful and honest about the process while assisting me and my family every step of the way. Moving is complicated endeavor already and she provided a piece of mind. Great job! RCF
Cheronda Cherry-France | Overall ExperienceMs. Richardson is wonderful, very helpful, and also keeps this place in order very well! I WILL use this storage again and recommend to any future people looking for storage. A+++++
Dominique Harris | Overall ExperienceGreat service & great facility!
William Driggers | Overall ExperienceThanks
furqan syed | Overall ExperienceThe office staff did not explain that receiving my money back for cancelling my contract would take 5 days.
Michelle Smith | Overall ExperienceThank you for all support
Roberto Flores | Overall ExperienceThe slide on the door was rusty and very hard to open (even though I mentioned it, it was never greased. The employees and owner were extremely pleasant and nice to work with.
Michelle Lawrence | Overall ExperienceNeeds better pest control. After 6 months, I found a mouse or mice had gone through almost everything, leaving trails of droppings, dyed blue from the pest control trap. There was one dead mouse.
mark UZELAC | Overall ExperienceWanda and her team go above and beyond at the Sterling facility. The units were very clean and the service was always friendly and so helpful! We will definitely return here againif we need storage!
Sadaf Sealock | Overall ExperienceMs Wanda and her staff were very friendly, helpful, and courteousl. I would definitely recommend this location to family and friends.
benjamin sanjuan | Overall ExperienceVery helpful and understanding staff ...
LOUIS E CASSAMAJOR | Overall ExperienceGreat service thank you very much Will. He is the best
sirikhane vogphakdy | First ImpressionsI had to use many of Uhaul services recently in the last 2 months, from storage to rentals, I was pleasantly surprised with the associates professionalism and friendliness, and top service.
JULIO LOPEZ | Overall ExperienceThe manager Wanda was amazing. So calming and helpful!
Christina Scandiffio Passeri | Overall ExperienceMs Wanda & her assistant Ben were quite helpful throughout the entire process of moving in & out. They both were polite and knowledgeable & made sure I had all the supplies needed at a reasonable rate
robert roach | Overall ExperienceGreat customer service!
PAT MILLER | Overall ExperienceGreat customer service. Thanks
rose piton | Overall ExperienceThe staff was very helpful and polite.
Rob Castorri | First ImpressionsWanda was very helpful. Thanks.
Faruk Taban | Overall ExperienceThe only huge downer is pricing. Your competitor, one-tenth a mile up the street is considerably cheaper. I got the same size unit less than half of what I pay with U-Haul & its atmosphere controled.
Mark Pelham | Overall ExperienceThe Sterling UHaul is Customer Focused. Their I service is amazing. Robert can be a bit edgy and should be reminded how to remain calm and be nice to customers. The rest of the staff is A M A Z I N G
ALLISON BARRY | First ImpressionsThanks to the wonderful staff !
CHArLES TASCO | Overall ExperienceVery kind, professional representation of your brand was extended to me. The facility was a bit overcrowded with staging of moving vehicles, but overall the storage unit and lot was meticulousl clean
benjamin sanjuan | ReservationWonderful customer service!
Mark Pelham | ReservationVery courteous and helpful with all my needs both at my departing location in Tontitown Maryland and Sterling Virginia. I will not hesitate to use you all anytime in the future.
Carl Arent | ReservationWe were so please with their service, specially w Ms Wanda Richardson who managed the place. Friendly and professional people! Blessings in Jesus Christ to you all!
Rosario Torrico | Overall ExperienceThe U-Haul website was difficult to navigate.
benjamin sanjuan | ReservationExcellent service
cristian abiles | Overall ExperienceThe facility is clean and well-maintained. Any concerns are addressed in a prompt manner. Staff is helpful and the manager (Wanda) is very accommodating and understanding of any issues you may have.
Glory Mangoba | Overall ExperienceStaff was so extremely helpful!
Tyler Culp | Overall ExperienceI greatly appreciated the free month of storage. It was VERY convenient and probably a good business model since I'm sure a lot of folks keep them past a month.
Douglas Glenn | Overall ExperienceExcellent customer service agents, helpful and respectful. Always there when I needed them. A very good crew at the Ox Rd. Sterling. Va location.
Bernadette Jones | Overall ExperienceGreat staffs! Best team ever! Thank you, Thuy-
robert woodis | Overall ExperienceGood location and staff
SHERI CROCKER | Overall ExperienceI've been with Uhaul - Sterling for years . I've never had a problem until now, we moved out of our storage unit before the next billing cycle . Made then aware and still got charged.
ROUNIA HINTON | Overall Experience