Customer Reviews for U-Haul Moving & Storage of State Street New Haven

3,556 reviews

1175 State St   New Haven, CT 06511

(203) 404-6921

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(203) 404-6921

1175 State St
New Haven, CT 06511

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I needed to park a trailer for 24 hours here at this uhaul location because we are doing a out of state move, I called 2 weeks prior asking if it was okay they said yes the day comes I go in let them know the male employee says okay no problem just let me know when the trailer gets here and I’ll tell you where to park it.. the trailer was only going to be there for 24 hours. When the trailer arrives I’m not allowed to have it parked in the lot because they do not do that and they already do not have any space for their own uhaul trucks. I told them I already got permission from a male employee.. She said well whoever you talked too wasn’t supposed to do that and she wanted a name of the person who let me know I can do that but unfortunately I didn’t get one, whatever so we ended up parking the trailer across the st and had to walk across the street multiple times moving our stuff out the storage..

ALEXIS OJEDA  |  Overall Experience 
Rating:
4.0

Nothing continue doing what you are doing

LATRONYA BETHEA 
Rating:
5.0

It was a great experience and will use them again in the future.

MONIQUE GIBSON 
Rating:
3.0

Should have bigger spaces like 20x20

Syreeta Mooring  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sidem yilmaz 
Rating:
5.0

Customer did not leave a comment.

Lance Joseph 
Rating:
4.0

Customer did not leave a comment.

JULIUSKWANA GONTEE 
Rating:
5.0

Customer did not leave a comment.

Curtis Schimanski 
Rating:
4.0

Customer did not leave a comment.

Marilyn Rentas  |  Overall Experience 
Rating:
5.0

Systems worked very well. Friendly, knowledgeable staff. Easy!

Mark Kidd 
Rating:
3.0

To many mice droppings in my storage unit and on my stuff.

Jose Rivera  |  Overall Experience 
Rating:
1.0

They charge me $.99 a mile when it says on the website $.69 per mile. They are cheaters.

Matthew Bowden 
Rating:
5.0

The person to install the hitch did not come in until 1PM. I got there at 11:30, which I was encouraged to do, and wasted time. Clearer schedules should be done with appointments; also saying between noon and 6 PM is too wide a window!! Otherwise, good work!

william gormley 
Rating:
5.0

Excellent service, I would not hesitate to recommend this service

DONNA WADE 
Rating:
4.0

I went to this location to rent a 20 foot truck the first truck they give me has all kinds of lights on the dashboard on I went back inside and they switched the second truck once I pull from the parking spot has a big damage on the driver side skirt they switched again and the third truck has water inside at that time I already spent 1 hr in the location so I ended up taking the truck like that

Juan Vega 
Rating:
5.0

Loved the flexibility and excellent customer service.

brienne miner 
Rating:
5.0

Affordable prices

Gloria Luciano 
Rating:
5.0

Customer did not leave a comment.

Taiwan Taylor-peterson 
Rating:
5.0

Customer did not leave a comment.

Joseph Lowery 
Rating:
5.0

Customer did not leave a comment.

ABEL DELOSSANTOS-ALONSO 
Rating:
3.0

Clean interiors better

Jordan Mongillo 
Rating:
5.0

Customer did not leave a comment.

terry ovesen 
Rating:
3.0

There was a tall African-American man working there. He was very rude and uncalled to me. The female that was working there. She was very kind and helpful and she had a line and he did not help her.

winsome hayden 
Rating:
5.0

Customer did not leave a comment.

Shanice Gardner  |  First Impressions 
Rating:
5.0

The location was extremely convenient and the staff were very accomodating and excellent tk work with. If I need to in the future I will use this location again for sure.

Maritza Cordero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Arroyo 
Rating:
5.0

All the staff were caring, respectful, patient, professional and knowledgeable. I am an elderly woman and needed to be shown logistics and have things explained. All the staff were great!

Corinne DeFazio  |  First Impressions 
Rating:
5.0

Paul was excellent at his position as well as the young lady this morning around 9am (2/29/24). Overall a wonderful experience. I will come again. Thank you

robert leclair 
Rating:
5.0

Customer did not leave a comment.

Albert Dagliri  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert Dagliri 
Rating:
3.0

While checking in via uhaul app, it was not as easy as I had hoped and we needed assistance. The customer representative was courteous and helpful. Unfortunately, we were told we had to call "e alert" , I think that's what it was called, and we had to wait over an hour to get through. This was completely unacceptable. We ended up working it out on our own, but it was a waste of precious time.

Carmelita Morales 
Rating:
5.0

The Return PROCESS what if your not TECH, SAVVY,Like ME I spent 35min trying to take a Picture of Odometer & GAS METER and Everytime the app made me Start Over. Other than that it Was a VERY BLESSED Experience and Thanks

allen COLLINS 
Rating:
5.0

I have no complaints, everything was perfect

Laverne Robinson 
Rating:
5.0

Keep up the good work!!!

Joseph Stephen 
Rating:
5.0

Customer did not leave a comment.

Keyla Soto 
Rating:
5.0

Customer did not leave a comment.

Fernando Pastor 
Rating:
5.0

Calls to your 116 Whalley Avenue New Haven, CT location were painful. Bad telephone connection, no appliance dolly. I rented from your1175 State Street New Haven, CT location and they were excellent. They are the one I rated.

richard levine 
Rating:
2.0

I called uhaul 5 or 6 times over the course of 2 - 3 weeks due to charges that i should not have received. The services are great overall, but the billing system needs serious updates. Why am i being charged for tolls on a ubox order or double charged for safehaul? Additionally, being transferred back and forth to figure these items out is very frustrating. At this point, I've given up on trying resolve the payments, $8.50 for i don't know what was charged to me 1 or 2 days ago. Its not worth it...steal the $8.50.

Pedro Soto 
Rating:
5.0

Customer did not leave a comment.

Curtis Ratchford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antonio Lopez 
Rating:
5.0

Best experience and the items arrived safe and sound. Everyone at U-Haul from the start to finish was excellent.

Sayuri Kaulukukui 
Rating:
5.0

I was very impressed with the communication and professionalism of everyone involved in this process! I will use this again and recommend U Haul to my friends! Thank you for a wonderful experience moving my daughter’s furniture!!

Mark Spinello 
Rating:
1.0

Smells horrid. Dirty, mouse poop in my unit.

Lauren Mallet  |  Overall Experience 
Rating:
5.0

Excellent customer service from beginning to end. Excellent location for storage as well

Tiffany PAGAN 
Rating:
5.0

Continue providing great customer service :)

Maryah Jones 
Rating:
1.0

Start with no treating the customers with such rude attitudes for no reason when your job is to answer any questions I have especially if I’m already renting a uhaul truck

Sara Santana 
Rating:
5.0

Good

RONY CASTRO 
Rating:
5.0

Customer did not leave a comment.

Javier Larranaga 
Rating:
5.0

Good service..and thr employee are awesome.

Sonia Colon 
Rating:
3.0

Rat poop everywhere

NAISHARYZ DIAZ-CALO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William Traill 
Rating:
5.0

Nice , clean and friendly staff!!!

Floriberto Sedeno  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JR MCFADDEN 
Rating:
2.0

Contents in unit were destroyed my mice mice droppings everywhere

Richard Goulart  |  Overall Experience 
Rating:
5.0

Brianna did a great job explaining everything and taking care of all the paperwork. I would definitely come back there again to rent. Thank you very much.

MICHAEL JOHN KORWEK 
Rating:
5.0

Customer did not leave a comment.

Germaine Brown 
Rating:
4.0

Customer did not leave a comment.

Jacob Gottfredson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zuleimy Quinonez 
Rating:
1.0

Unsafe and dangerous installation of hitch and wiring on my 2016 jeep compass. Corporate U-haul does not provide training to workers who install hitches and wiring. Corporate Uhaul has excellent videos on Utube on the correct installation of Curt hitches and wiring for many types of vehicles but they clearly do not use these videos to train employees that install these. My 4 pin install had the power line to the battery going directly over the rotating left rear axle and the wires were loose and not tied down with zip ties.!! II repaired these flaws myself when I installed the 7 pin. If not fixed the wire would have worn out from the spinning rear axle and the trailer lights would have failed. Also the right rear headlamp popped out 2 days latter since it was not re-connected correctly. I had to purchase new plugs to install properly myself. The rear plastic bumper was "hacked" off about 1 foot to accommodate the hitch. It looks terrible. In the videos for the 2016 jeep compass a little measuring and marking before cutting results in a nice clean installation. Once again, it's clear to me that Corporate U-haul does not provide sufficient training to workers that are trying to do their best job. On a good note, the office staff and the installer were friendly.

paul alfonsi 
Rating:
5.0

The uhsul team was great took care of all my needs thank you Tims enterprises llc

Tim Washington 
Rating:
5.0

Customer did not leave a comment.

Dafne Rolon  |  Overall Experience 
Rating:
3.0

Would be nice to get the print out more quicker. Spend 30 min waiting just from a print out

Steven Lopez 
Rating:
5.0

Customer did not leave a comment.

Tom Vickerman 
Rating:
3.0

I got charged for gas and I returned it with the same amount of gas that was in the rental when I first received it

Lesly Crockett 
Rating:
5.0

Customer did not leave a comment.

Michael Hryb 
Rating:
5.0

Please get the drive through exit fixed

Kaiden Price  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luz Villanueva  |  First Impressions 
Rating:
5.0

I enjoyed transacting business with the staff. They were professional, knowledgeable, friendly , engaging and laughed at my corny jokes.

kaye harvey 
Rating:
3.0

The customer service person just handed me the keys. Didn’t show me anything about the truck and didn’t offer to help get the truck out of a very very tight space

Lois Carle 
Rating:
5.0

Customer did not leave a comment.

VICTORIA TORRES  |  Overall Experience 
Rating:
5.0

Great experience. Would 10/10 do again.

SHANDARETTA-MAE MILLER 
Rating:
5.0

Customer did not leave a comment.

Melissa Baird  |  Overall Experience 
Rating:
5.0

The staff at 1175 State St in New Haven Ct was the best from start to finish. The only issue I have is that when I first came there I didn’t see any signs of pest but upon moving out there was a disturbing amount of mouse poop which was disgusting and better pest control measures need to be taken. Otherwise an overall good experience

Ann Mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel perry 
Rating:
4.0

Customer did not leave a comment.

jesse benefield  |  Overall Experience 
Rating:
1.0

It smells horrible and there is clearly a rat/mouse infestation. I'm actually terrified to have my stuff in this facility.

Lauren Mallet  |  First Impressions 
Rating:
5.0

Arianna and the staff were amazing, friendly and helpful.

Sharon Misasi 
Rating:
5.0

Customer did not leave a comment.

John Bennett 
Rating:
5.0

Customer did not leave a comment.

DERRICK CLARK 
Rating:
5.0

Customer did not leave a comment.

John reynolds 
Rating:
5.0

Customer did not leave a comment.

Brenda Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael jelks  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Fernando Pastor 
Rating:
5.0

All was fine

Tony Depaola 
Rating:
5.0

Customer did not leave a comment.

Jan Parolek 
Rating:
4.0

Customer did not leave a comment.

Jules Dorce  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Taffine Francis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tashara Crowell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Talia Cordoba  |  Online Move In 
Rating:
3.0

The truck's wheel was low on air. The doors also had problems with the sensors. I had to really slam the door for the open door sensor to turn off.

Vasean Daniels 
Rating:
5.0

Customer did not leave a comment.

MAEJON BLACKWELL  |  Overall Experience 
Rating:
5.0

Nothing very satisfied

william jones 
Rating:
5.0

Everything was great and the office treated customer service it's great 👍.

Mirielle Santiago 
Rating:
4.0

Great staff. Very helpful. The only downside is the 26’ truck didn’t fit inside and had to be unloaded from the parking lot. It would’ve been more convenient if the building’s contractor made the entry way clearance height tall enough for all the trucks they rent out.

TENISHA BLAKEY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Glenda Bryant  |  Overall Experience 
Rating:
5.0

No complaints on my end,it's been over 20years since the last time I used Uhaul and when I went this time the rep was very informative and answered all my questions and any doubts that I had. Employee's were great,location was good also. Easy in and out....maybe only thing would be your return app for android was not working,I had to use my son's iPhone to proceed with the return. That's about the only thing that didn't go smooth.

Jose Velez 
Rating:
5.0

This is good service

Bounlong Lenilanh 
Rating:
5.0

Customer did not leave a comment.

Denise Roy 
Rating:
5.0

Customer did not leave a comment.

Bruce Frate 
Rating:
5.0

Customer did not leave a comment.

froylan olivar 
Rating:
1.0

The location charged me for an extra day. They were very rude when I called to inquire about the extra charges. They said they would refund me for the day as it was a mistake on their end but I never received any confirmation and when I phoned back many times that same day they did not answer my call.

Adam Karas 
Rating:
5.0

Customer did not leave a comment.

Juan Santana 
Rating:
2.0

i left my wallet with all my credit cars and 104 in cash when i swapped out a truck at closing and only one person moved the truck when i cam in in the morning to see if they seen the wallet the rep who swapped out the truck search the truck and my cards were there but the money was missing and i know exactly which guy was working that night beside the female so if I'm there first thing in the morning and my cards are were i left them but the money is gone then we all know the male took it no happy about it at all

MARLINA VIDRO 
Rating:
5.0

Customer did not leave a comment.

DENISHA GRIMES 
Rating:
5.0

Customer did not leave a comment.

Torsten Dikow 
Rating:
5.0

Customer did not leave a comment.

Laura Miller 
Rating:
4.0

Customer did not leave a comment.

Liz Cintron  |  Overall Experience 
Rating:
5.0

Very impressive service and communication on both ends - outstanding job all around.. thanks!

tom byrnes 
Rating:
5.0

Customer did not leave a comment.

Louis Celone 
Rating:
5.0

Customer did not leave a comment.

IDA ROBINSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maribel Ortiz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN GLYNN 
Rating:
3.0

You accurately recognize and record damages on equipment before renting it out to another person.

Roosevelt Elliott 
Rating:
4.0

Customer did not leave a comment.

Shameen Brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

A Oswaldo Razo  |  Overall Experience 
Rating:
5.0

Everything is great !

Jenitza Rivera 
Rating:
5.0

Customer did not leave a comment.

Alexis Sutyak 
Rating:
5.0

The delivery and pickup ladies on my end were exceptional. You were very accommodating when we asked to change the times for pickups. I was happy with the number of blankets and used them all.

Janice Lenehan 
Rating:
5.0

The U-Haul staff associates were friendly and attentive during the process of renting and turn in. Very professional and helpful during the entire process. Thank you all for the awesome experience. Respectfully, Louis

Luis Alicea 
Rating:
5.0

Customer did not leave a comment.

RICHARD GRAZIANO 
Rating:
4.0

Everything was great until the final mile priced reasonable !

edward powers 
Rating:
5.0

I anticipated that moving beloved family heirlooms from CT to CA was going to be a logistical and financial challenge. (I've been relocated many times for work, and it was always a nightmare!) I have nothing but the highest praises for everyone at U-Haul that I dealt with. Their customer service was excellent as well as the crew that dropped off and picked up my U-Box. I highly recommend them and would use them over and over again!!!

JANETTE THOMAS 
Rating:
3.0

The customer should have been informed that if your rental return is after 5pm, you would have to assume the customer service role to finalize the rental. It took 15min and I was charged for 4 extra miles but not refunded for adding too much gas.

Robin Miller-Godwin 
Rating:
5.0

Customer did not leave a comment.

monique Payne  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph Edwards 
Rating:
3.0

This facility Lacks professionalism and needs customer service training for all staff. Facility is infested with mice. I spent a month and had to leave.

ROGER LUM-YOU  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Amy Desmond 
Rating:
2.0

They went up on their price.. they are slow as HELL

DENEEN BOGAN 
Rating:
5.0

Straight forward process, in and out without a problem. If I move again ill definitely go back, or recommend this place to others

Charles Leonard 
Rating:
4.0

Customer did not leave a comment.

Nicky Navarro 
Rating:
4.0

Give option for pads, they just took up room I could have used

Jim Schepflin 
Rating:
5.0

Staff is competent and provides good service. The cargo van was in good shape.

Bruce George 
Rating:
5.0

Verrygood

Glenda Dearmas 
Rating:
5.0

Customer did not leave a comment.

Cheryl Atkinson 
Rating:
5.0

Customer did not leave a comment.

MICHAELA ROBINSON  |  Overall Experience 
Rating:
4.0

Nothing was wrong with the customer but mobile pick up did not work. Claimed I picked up my truck at 10:04 when I did not because I could not. Truck was not where the app said it would be and the key was in an employees pocket. Picked up the truck half an hour late, because of system error. Luckily the employees at this location were knowledgeable, friendly and understanding and extended my time.

Elizabeth Stagg 
Rating:
5.0

Customer did not leave a comment.

Eddie Rodriguez 
Rating:
5.0

The Gentleman were very kind, courteous and respectful during my intake and update of my unit. 5 ⭐ ⭐ ⭐ ⭐ ⭐ 🤩 Compliments to Ricky. His customer skills was the Greatest. 👍 He walked me through my upgrade unit step by step🪜 he was very patient professional with me. Within a timely matter. I think that U-Haul should pay him more money 💰 for his services. +$+$+$.

Melissa Baird  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Spinner 
Rating:
5.0

I have nothing to say but keep doing the good work.

Chervain St Louis 
Rating:
5.0

Customer did not leave a comment.

Brittany Lewis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cheree Knight-Camara  |  Overall Experience 
Rating:
4.0

One of my items had water damage and there was mice droppings. However, overall it was okay experience

Shawn Brown  |  Overall Experience 
Rating:
1.0

I fell your manager, did not respond to me. He said he had to pull the camera also I wasn't notified for the auction the mice or rats ate up a whole bunch of my stuff. I'm going to a lawyer I would never rent from there again.

Melva Murrell  |  Overall Experience 
Rating:
5.0

DAndre is a wonderful associate. He has manners and very informative about the store and storage unit. He even took his time to guide me although he looked like he was exhausted. I would say that's above and beyond measures. Thanks D!

Jannisha Bowman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jes Melendez  |  Online Move In 
Rating:
3.0

The only issue we had was the panel in the U-Haul truck was broken and my brother in law didn’t know it was broken and fell through it and twisted his knee , we reported it and they weren’t helpful about it.

Luis Macleod  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adian Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Chardell  |  Overall Experience 
Rating:
1.0

They allow my storage unit to get broken into with no video footage and everyone acting stupid in a secure building is a scam going on state street U-Haul

Davis Darrel  |  Overall Experience 
Rating:
1.0

I had to throw out a lot of my furniture because there was rat poop and rat pee all over my furniture and I had to throw away my stuff I told them and they never did anything about it I will never go back there

Alyssa Berrios  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Weber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES PERKINS  |  Overall Experience 
Rating:
5.0

Ricardo the manager was very nice to us and very informative.

Nathen Torres  |  First Impressions 
Rating:
5.0

Only issue I had was trying to get in. It was denying me access and I had to keep swiping the card to get in. Other than that I am very pleased. Thank you

loeitta holloway  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAURA PENA-BAUTISTA  |  First Impressions 
Rating:
5.0

Nicole and Frank are beautiful people, Ricardo very good friend very good friend and he’s a man of Christ. and I love that the most about him. And everybody else there they’re just great people. if I ever need storage again I am back home in Connecticut. I will definitely go to Nicole and Frank.

Antonette Dobbs  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pablo Valente  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Brandon Yee  |  Overall Experience 
Rating:
1.0

Storage unit was fine, workers were not. Workers are very incompetent and messed up my unit reservation and payment numerous times. I had to go back in person 3 times to get my payment fixed, and they still couldn’t figure it out. Would not recommend.

Jin Wuk Lee  |  Overall Experience 
Rating:
4.0

It would be much easier to access the uhaul storage unit with a code, as it existed a year ago.

Carrie Luk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lanisha Amin  |  First Impressions 
Rating:
5.0

The staff here are very friendly and helpful!

Erin Gilmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Lloyd  |  Overall Experience 
Rating:
1.0

State St Uhaul in New Haven, CT staff is unprofessional and lie to their clients. I would never recommend nor step foot in that store again. They never answer the phone so when dealing with a problem you talk to customers service more then the store. Manager never there. The assistant manger is ridiculous, a scammer, and a lier. I used uhaul for years and never experienced what I experienced at that store at any other uhaul stores that I have rented from. I would recommend other stores but never Uhaul on state st in New Haven.

christinya standburry  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and helpful

Stepheb OSullivan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elon Atlaw  |  Overall Experience 
Rating:
1.0

Dead mice in the storage unit and mouse droppings all over our belongings

Celina Zhao  |  Overall Experience 
Rating:
2.0

Long lines each time we went. Your computer system crashed twice causing waits at check in and check out. Didn’t have the size truck we booked so couldn’t use truck for move out day in May. Really bad experience moving stuff into unit. Took 2 hours to get into unit after long wait!

William Forbes  |  Overall Experience 
Rating:
4.0

Need better directions inside of the building to find actual unit. Maybe a paper map and a compass, or some sort of app feature.

BRAD WIMSATT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Smith  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

HEDIBERTO RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike Matos  |  Overall Experience 
Rating:
1.0

rodent eat up my stuff

Melva Murrell  |  Overall Experience 
Rating:
5.0

Very nice facility, well lit, easy access with remote clicker to open the door. Carts were available to help load and unload. Bathrooms very clean…. Basically, everything was perfect .

Michael Bradford  |  Overall Experience 
Rating:
3.0

There was no lockbox on the facility to drop off my Uhaul key, so I had to come back to the building in the morning during business hours. That was very inconvenient

Kemar Jewel  |  First Impressions 
Rating:
3.0

I had mouse droppings in my storage but besides that I love U-HAUL

CORTNEY LIVERMAN  |  Overall Experience 
Rating:
5.0

I can't remember the name of the young lady who rented the unit to me but she was really helpful and friendly. She showed us where to find the unit and patiently answered all my questions.

kiersten Goode  |  Overall Experience 
Rating:
5.0

The storage manager, Ricardo Rivera, was outstanding!! He was friendly, professional, and very accommodating. We arrived at the facility late, after closing time, because traffic was terrible (coming from D.C.) Luckily, Ricardo was still there and agreed to stay to check us in and make sure we were able to move-in that night. We SO appreciate his graciousness!! Long distance moving is very stressful, and his kindness made it easier!

Emily Chardell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaShaune Thompson  |  Overall Experience 
Rating:
5.0

Staff is so nice and super helpful !!!!! This location is so busy and I’ve seen them handle a line out the door always so well!

SYLVIA KIM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DUSTIN NORD  |  First Impressions 
Rating:
5.0

Manager Ricardo is the best there, he help us so much, thank you

caceres chapon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Hall  |  First Impressions 
Rating:
5.0

Frederick is an excellent owner. He made sure my needs were met. He should be rewarded for such great service.

Dwight Hallett  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Efia james  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NORVELL MARTIN  |  Overall Experience 
Rating:
5.0

They where very nice people

Linda Campbell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN FOLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosemary Heck-Jackson  |  Overall Experience 
Rating:
3.0

The staff were amazing! Yet vermin poop everywhere in and in my belongings -

Kristine Anthis  |  Overall Experience 
Rating:
5.0

Excellent service and the Uhaul staff who helped me was very friendly and helpful. However they did not fulfill my unit reservation, and I was forced to upgrade to a bigger unit for a higher price which was unexpected and unideal. So keep in mind that your reservations will not be honored and it is more on a first come first serve basis.

Uyen Truong  |  First Impressions 
Rating:
5.0

Lidia is so friendly, good service.

Sully Prieto  |  First Impressions 
Rating:
5.0

Frederick and the team were all amazing. Great service. Wonderfully clean, well secured facility. Will definitely be a return customer!

Jessica Ross  |  First Impressions 
Rating:
2.0

The staff were awesome and very pleasant. Facility was clean but I seen a rodent in the facility and also had rodent droppings on top of some of my belongings that was stored in the facility

Rick Robinson  |  Overall Experience 
Rating:
2.0

Not enough staff - took over an hour just to check into my unit

Hailey Edelman  |  First Impressions 
Rating:
1.0

This facility is filled with mice 🐁 , i will never store anything in this facility again

Laronda Kindred  |  Overall Experience 
Rating:
4.0

The young man who was staff really was helpful and friendly.

Shamaen Henry  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brittany Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamilet Rhobes  |  Overall Experience 
Rating:
5.0

Needs more people working at the front to assist customers

Holbert Greene  |  Overall Experience 
Rating:
5.0

The day I moved my furniture from the facility; January 26 or 27, 2023, had all my paperwork ready , paid the cashier. I was ready to go to my storage unit. I continued to get a bill in February & March, for a bill I had already paid in full. I was being harassed constantly. Had charges added on, etc. in all the years I’ve dealt with U-Haul (30+ years) this is my most embarrassing moment ever. My bill was paid in full before I even left. And have my paperwork up to date.

Valeria Daniels  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cynthia johnson  |  Overall Experience 
Rating:
2.0

This storage facility at the time I was a renter was very unprofessional. There were dirty bikes riding through the facility where I rented my space. When reported to the front desk they looked at me like I was crazy but never addressed the issue, clearly from how they looked at each other they knew these dirt bike riders. Shortly after that, the lock was cut off my unit and mostly everything of value was stolen out my storage unit. When I inquired at front desk about security footage, they told me there wasn’t able from the angle of my unit, in which my unit was the second unit from the front door but okay. I moved out soon after due to the issue from this storage company (early 2022) but not before they allowed someone that was not on my rental agreement pay the amount owed to access my unit. They kept charging me long after I was already gone. I’m in better situation where I don’t need a storage any longer but I wouldn’t use them again if I needed one.

Shirley Burgess  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gwendolyn Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

janice hinds  |  First Impressions 
Rating:
5.0

It's a great storage experience and useful

tuanaysi mike  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rhonda Albanese  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiana Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARQUIA JAMES  |  First Impressions 
Rating:
5.0

Uhaul State Street New Haven, CT employee Ricardo Rivera is one of a kind. He was very professional, extremely helpful, kind and knowledgeable. He answered all questions thoroughly, solved problems quickly and efficiently. Mr. Rivera is just a great customer service personnel overall. Thank you

Sojournah South  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

renee STORO  |  First Impressions 
Rating:
5.0

Employees were excellent 👌

Jomayra Arce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael jelks  |  First Impressions 
Rating:
5.0

I was actual surprised by how clean and efficient everythig was

james fainghetti  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yvonne melendez  |  Overall Experience 
Rating:
5.0

Very easy to purchase. Sales person was very detailed in explaining every add on service that was available.

TANIKA WILSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CASANDRA FULLER  |  Overall Experience 
Rating:
5.0

Knowledgeable staff on both visits

StephAn Ayum  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Erin Gilmer  |  First Impressions 
Rating:
3.0

Moved out for property damage due to rat infestation in storage unit. Had to throw out mattress, clothes and computers due to damage from rat droppings. Currently in contact with management to see resolution, but until the rat issue is solved I cannot recommend this storage facility for anything other than furniture.

Benjamin Neilson  |  Overall Experience 
Rating:
5.0

The woman who helped me was absolutely excellent!

Elizabeth StJohn  |  First Impressions 
Rating:
5.0

The guy who helped me was very well informed about the unit an the truck rental an very very helpful! Thank you

CASANDRA FULLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yvonne melendez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luke Miller  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shaquille Pigatt  |  Overall Experience 
Rating:
5.0

The only thing I had to bring up is they have a mice problem and half of my furniture was damage by them

jennifer jimenez  |  Overall Experience 
Rating:
5.0

Kewl

Marjorie Cancel  |  First Impressions 
Rating:
5.0

The facility and employees are always top notch. Fast transactions and any issues are always easily resolved. I would like to make one recommendation. The push carts are real small. Having the large elevator means the carts can be a bit larger. However there were plenty of them. Thanks

Heather Falzano  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Malcolm Simmons  |  First Impressions 
Rating:
5.0

The State St, New Haven CT location was exceptionally professional and customer based compared to others I have seen. They are always quick to reach out with any sort of updaes and never left me with any surprises. I appreciate the constant communication in addition to the professional service and help I receive any time I need it. Thank you to Ricardo and his team.

GENE HAN  |  Overall Experience 
Rating:
4.0

Huge shout out and thank you to shamika (I think that is her name) for helping me! I would have passed out and it would have taken me all night to unpack! You were a life saver!

Shauntel Parker  |  First Impressions 
Rating:
1.0

I had to forfeit All of my belongings because rats urinated and left feces all over my belongs within a month of placing a full house worth of furniture and etc besides this horrific experience the staff and manager were amazing and did everything they could to help amazing staff but I would not recommend uhaul what so ever !

Tanijah Dossantos  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LYNELL LEWIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KAMERON THORNTON  |  Overall Experience 
Rating:
5.0

Everything was clean, actual storage facility is swept and mopped multiple times a day. I love the check in and out, very easy, and I love that the units are alarmed.

Emma Rivera  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SABRALYN ROBERTS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carteina Bonner  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amy Larichiuta Atmore  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MAYRAD PAYERO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

miguel torres  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pristie Fernandez  |  Overall Experience 
Rating:
5.0

I thought I lost my pocketbook. Fortunately it was found. The entire staff was extremely helpful and took action immediately by showing me the video footage at the storage and reporting the incident to the local police department. Again, Fortunately my bag was found. Thank you staff!

TENNILLE SMALLS  |  Overall Experience 
Rating:
1.0

Dirty and infested. Lots of my things are soiled moldy and ruined. Would love manager to contact me as I am seeking restitution. Also, why was my storage closed out before I said I was moving out?! I never notified of a move out and I paid for the month…. I can be reached at 9146904064. Thanks

Jessica Monteiro  |  Overall Experience 
Rating:
5.0

Me gusto mucho todo limpio y seguro👍

Geovani Padilla  |  Overall Experience 
Rating:
5.0

Stellar Service from the start. The staff at the State St Location was amazing.

Victoria Rivas  |  First Impressions 
Rating:
1.0

This facility is overrun with mice or rats. We stored some machinery we inherited and it is absolutley covered in mouse urine and droppings. Also, many of the wires have been chewed. We even put out traps and deterant for the mice and it didn't seem to help. We also had issues with water and flooding regularly. Any time it rained there was water everywhere. We will NEVER use this facility for storage again.

Patricia Sawicki  |  Overall Experience 
Rating:
5.0

everyone is very polite. The district manager is phenomenal, very clean, very accommodating.

Melva Murrell  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Renee Watson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edward Mckey-Dunar  |  Overall Experience 
Rating:
4.0

Great customer service.

Jomayra Arce  |  First Impressions 
Rating:
5.0

THANK YOU

Stephanie Priestley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marcus Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Lilly  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Elliott  |  First Impressions 
Rating:
5.0

Gracias por toda la ayuda del personal de trabajo Feliz fiestas at leodan 👍

Leodan Yepez  |  First Impressions 
Rating:
1.0

Garbage place

jorge lopez  |  Overall Experience 
Rating:
4.0

they had mice

duglas bodden  |  Overall Experience 
Rating:
4.0

Great to be able to drive right near the unit. Staff very professional

W Brooks Parmelee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

arthur cole  |  Overall Experience 
Rating:
5.0

I ran into an employee. I wanna say his name was Michael or Mike? Even though the online instructions were clear, I was a little bit confused about scanning into one door and then actually accessing the building via the other. He saw that I was lost, so he came up to me and walked me through the process. He then escorted me to my unit (I didn't even ask him to do so - super kind/considerate). He opened it for me, got me my lock (and opened the package for me, which was great, because I didn't have a box-cutter), pointed out where the carts are, etc.. He really made it so seamless and easy. I felt like he gave me a VIP tour. I'm grateful he found me and took it upon himself to help me get acclimated! He was very friendly, too - ran into him a couple more times that day, and he checked-in to see if I needed help. I hope I got his name right, because he was AWESOME! This was around 7-9am on 10/12. One of the best customer service experiences I've had, which is especially crazy, because I didn't even seek out his help. Okay, I'm done gushing now. He was dope.

Karly Crouse  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rob Rintoul  |  First Impressions 
Rating:
3.0

The facility was fine! The staff was a little inexperienced and lazy. But over all I would use you again and recommend you to others!

Stacey Thomas  |  Overall Experience 
Rating:
5.0

NA

LESTER MCHOLLAND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARRY WILKE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Holbert Greene  |  First Impressions 
Rating:
5.0

The staff on site is very friendly and helpful. Thank you

Gina Morrow  |  Online Move In 
Rating:
1.0

Your staff do a lot of talking when customers in the front waiting for them when they get done with their talk that’s when they help out the customer

Luis Rivera  |  First Impressions 
Rating:
5.0

Fantastic!

Olivia Aspegren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darren Monaco  |  First Impressions 
Rating:
3.0

The experience was great to have my stuff but I think their prices are very very pricey especially for my side storage I had but I made it work

Neva colon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hamza Saleh  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tempus Mccargo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Forstrom  |  Overall Experience 
Rating:
5.0

Debris pieces fell from ceiling into my storage unit, but otherwise excellent

Chris Lee  |  Overall Experience 
Rating:
5.0

The staff was very accommodating to manager was very helpful

Melva Murrell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teanna Hart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelyn Byrd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mhoire cade  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juanita lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

juanita leiws  |  First Impressions 
Rating:
4.0

David was amazing & patient! He answered all our questions & issues we experienced

Teniecia Davis  |  Online Move In 
Rating:
5.0

Excellent service and convenient and efficient.

Jane Chen  |  Overall Experience 
Rating:
5.0

Great facility

Miguel Morales  |  Overall Experience 
Rating:
1.0

Terrible management- over charged and called once a day for a month and manager never picked up the phone or returned call. Still waiting to speak to a manager

Hailey Edelman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley Talton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Bosso  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madeline Carlman  |  Overall Experience 
Rating:
5.0

All staff we dealt with were very nice & helpful!

Sandra McLaughlin  |  Overall Experience 
Rating:
1.0

One. No record of my contract on file. Two. I canceled storage on 8th due to mice damaging all my belongings due to place had an infestation of mice.

Roselyn Altieri  |  Overall Experience 
Rating:
3.0

I completed the Online Move In process and added my husband as an authorized user, however when my husband was at the desk and gave my name, maiden name, contract # and etc. our reservation could not be found. It took the gentleman substantial time and my husband calling me back for additional info to find the reservation and once opening the unit there was no lock present (as stated in the agreement).

Rachel Bowman-Gilfillian  |  Online Move In 
Rating:
1.0

I was very disappointed with my experience with U-Haul. I reserved a unit online only to learn that, despite my reservation, there were no units of that size available. The manager assured me that he would apply a discount to the unit because it was more expensive than the one I had reserved. But he only applied it to the first month. I had to call several times to get the discount applied, as discussed. When I returned to the unit, all of my belongings were covered in mouse poop. The rodent issue was obvious given that the facility, when I returned, had a significant number of mouse traps in the hall way. Staff clearly knew about the issue but did not notify me. The manager told me that he would send me a complaint form, but I have not received it.

Ellie Driscoll  |  Overall Experience 
Rating:
1.0

I would not recommend this place to any friends, family, or prospective customers. I’ve had issues moving in and out and still waiting to hear back about an unresolved issues. Reservations mean nothing here. I reserved a small 5x7x10 to store my belongings and when I get there I am told no such unit exists and the only small one they had cost me $30 more. I had no choice but to pay the extra because I had all of my belongings with me ready to move in. Moving out was an even worse experience. I let the facility know that I this was going to be my last month staying and that once the month was over I would no longer need my unit. I had paid for the rest of the month of august and moved out progressively. Unfortunately, they took this as once I sent the email I was completely done with my unit and they went ahead and threw away ALL of my stuff in the storage. Not once was I contacted and when I went to the unit to pick up my belongings they had already sold the unit to someone else. Luckily the employees there agreed it was a miscommunication and I filed a reimbursement for all of my destroyed and discarded items which quite frankly had a lot of value to me. I am still waiting to hear back from anyone at uhaul and it has been such a stressful process for me.

Lizbeth Yanez  |  Overall Experience 
Rating:
5.0

Mr.Rivera was very helpful and professional.

CARLOS DIAZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Forstrom  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antonia Paredes Haz  |  Overall Experience 
Rating:
4.0

Would appreciate online discounts and pricing.

reine cherry  |  First Impressions 
Rating:
5.0

Everything was EXCELLENT!! Highly recommend this uhaul facility

Laura Theisen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Evelyn Byrd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephani Sharp  |  Overall Experience 
Rating:
5.0

AWESOME SERVICE

DAVID CHAMBERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ivan Solas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIFFANY BAILEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ivan Solas  |  First Impressions 
Rating:
2.0

Almost every employee was rude (one noticed that others were being rude and did better). Employees are aggressive to customers if they have issues. The facility “accidentally” moved me out of my original unit just a few days after i got it and before I even moved in; then persisted im being rude to me even tho they made the error. They offered me “a couple months free” to make up for their error but still charged me, bc they aren’t organized or consistent. Use another storage facility so you don’t have to deal with this one.

Jessica Brookman  |  Overall Experience 
Rating:
5.0

Your employee Joseph Thomas was very polite, attentive and had excellent customer service skills. He is a gem and an asset to your business.

Evelyn Byrd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeramie Vanhorn  |  Overall Experience 
Rating:
3.0

Upon my arrival I was at the desk waiting for service. This young lady tried to help me and did not know what she was doing at all and literally just walked away without trying to get someone else to help me. So I spent an hour of my time waiting. This is the first time I’ve ever had an experience such as this. The next person who helped me was very reliable and knew his job requirements.

Valeria Daniels  |  First Impressions 
Rating:
2.0

My unit was sold due to poor communication when it was time to pay my bill

rodnisha greene  |  Overall Experience 
Rating:
5.0

Muchas gracias por tu cérvicio y Y un placer gracia

nydia cruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Spencer  |  First Impressions 
Rating:
5.0

Staff was BEYOND helpful with all my needs. Everyone whom i interacted with was friendly and personable and professional. 10 out of 10 wpuld recommended the facility and services to friends and family!! One of the more friendly interwctions ive had with retail in a while. Thank you everyone over at waterbury uhaul!!

ASHLEY JOHNSON  |  Overall Experience 
Rating:
4.0

I just had one issue. This was regarding the power outage and the inability to access the elevator. I had to move out of my apt. that weekend and was unaware the elevator was down. I think management should have emailed those with units on the second floor or just do a mass email regarding the issue. I had to make last minute re-arrangements. And the 1st day the elevator went down, no staff member told me of the other access from the back of the building. I found out the 2nd day the elevator was out. Please advise staff to relay important info like this to your customers. Thanks.

ed antiquena  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Patricia Llantin  |  Overall Experience 
Rating:
4.0

too expensive

Yuyang Liu  |  Overall Experience 
Rating:
5.0

I really like the staff – friendly, helpful, yet still efficient. The facility is very clean. Great job, guys! Thanks for helping at least this part of the move be so pleasant.

Anna Tropnikova  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maria ramos  |  First Impressions 
Rating:
5.0

Staff were friendly and efficient. No problem with my online reservation.

BELINDA GIBBS  |  First Impressions 
Rating:
3.0

Rodent smell, bathroom was always clogged and had issues with the clicker where it didn’t open the gate

Sara Baez  |  Overall Experience 
Rating:
3.0

The uhaul storage was clean overall but my unit must have had some water leak issue because my couch was damp and had a rust stain from the floor on it my couches were new so I am upset

TEBA HENDERSON  |  Overall Experience 
Rating:
5.0

Although I noted bait stations in the facility, there is nonetheless a rodent problem. When I retrieved my goods, there were quite a lot of droppings, even though nothing in my storage unit would remotely be considered food. But in terms of things within human control, the facility was excellent and the staff was super attentive and helpful.

RICHARD MARGULIS  |  Overall Experience 
Rating:
2.0

No one really knows what’s going on. Multiple staff errors. Missing equipment. Not organized. Keys don’t work. Chaotic. My unit got a move out notice a few days after I moved in. Had to keep sorting out issues w them that should be smooth and seem less. Was given 1 free month as an apology but you already get a free month if you rent equipment. Wouldn’t recommend this facility. Too bad bc the location is nice.

Jessica Brookman  |  First Impressions 
Rating:
4.0

My access key don’t work I forgot to go to the main office to find out why my access storage card wasn’t working. Besides they access card everything was perfect.

LASHAUNDA CRUZ  |  First Impressions 
Rating:
5.0

People working there were above and beyond! Thanks for all the help!

Sergio Lopez  |  Overall Experience 
Rating:
5.0

People working there were above and beyond! Thanks for all the help!

Sergio Lopez  |  Overall Experience 
Rating:
5.0

Everyone was incredibly nice and I had the best moving experience of my life at 1175 State Street in New Haven CT

Kristina Feigin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelly Daniels  |  Overall Experience 
Rating:
4.0

Only issue that I have is that I had an reservation for $104 Storage area and when I got there their weren’t any more for the price so we talked and they were saying how they where going to get me one, but less expensive and less space which I am find with he said he’ll give me a month free for the inconvenience so I didn’t pay no mind(which I should’ve) when I packed all my stuff in the storage area and left and looked at my papers it says $150 which is more than I was expecting to pay which I thought they they where giving me a lil space will be going back to change

Brandon Williams  |  First Impressions 
Rating:
5.0

Staff were very welcoming! They did not have the storage unit size I wanted but gave me a discount for the bigger unit. Great service!

Ricardo RamirezPadilla  |  First Impressions 
Rating:
3.0

Fui a pagar el 30 de marzo y termine pago do 200 y pico de dólares y nunca me supieron explicar porque tanto dinero. Teniendo los recibos. Me gustaría que verifiquen mi caso y sobre todo tengan personal que hable bien el español y lo entienda. Gracias

MARIA SANTOS  |  First Impressions 
Rating:
1.0

Severe rodent infestation and flooding several times in unit with no follow- up . To make matters worse inconsistent billing after being offered… Continuous notices being mailed and emailed regarding final notices without any resolution

Yashmin Filipczsak  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tresa Thomas  |  First Impressions 
Rating:
5.0

Markell and Paul are very professional and take the time out to listen to your concerns and immediately resolve them

Mark Stroud  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alice peters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Kuselias  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carteina Bonner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nelson Batista  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shanay cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Allen  |  First Impressions 
Rating:
5.0

Very accommodating and friendly staff

Juan Ayala  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leodan Yepez  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shevette Rogers  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Victor Davila  |  Overall Experience 
Rating:
5.0

Helpful and clean area all around

Ernie Gonzalez  |  First Impressions 
Rating:
3.0

MICE GOT TO A COUPLE OF MY ITEMS OTHER THAN THAT IT WAS OK

Carmen Rivera  |  Overall Experience 
Rating:
3.0

Furniture was water damaged chair and mattress tried to file a claim report had a difficult time to get someone to take the claim report

Kathleen Mazyck  |  Overall Experience 
Rating:
5.0

Quick and easy storage reservation.

Christine Nelson  |  First Impressions 
Rating:
5.0

But the rats went all through my storage and ate up all of my stuff through everything the place is infested

kevin whitehurst  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isidro Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Wright  |  Overall Experience 
Rating:
5.0

I would like the company to stop sending my correspondence to my neighbors house in the Bronx. The address that I gave is 280 Westmont drive Waterbury CT 06708. Do not send my bills to my contacts or neighbors send it to me I pay not anyone else in a different state. Thanks Alice Peters

alice peters  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

granata Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jared Boxx  |  First Impressions 
Rating:
3.0

Average self storage and was as expected. Did notice the smell of a decomposing rat or mouse somewhere in the walls that was a bit off putting. Also, the exit door broke and with a 15’ truck, backing out a oneway or maneuvering a three point turn may not be easy for some renters. And upon vacating I was told that I needed to turn in the fob and lock to the unit, but my wife bought the lock and is dismayed I had to turn it in when we paid for it and should have been ours.

MATTHEW SHROPSHIRE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Philpot  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

keshir Humphrey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Llantin  |  First Impressions 
Rating:
5.0

Friendly staff great service

Jeenielka Flores  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Anna-Kay Grant  |  First Impressions 
Rating:
4.0

Some cloth items were soiled by rats or mice in the first week of storage. This was resolved before I could mention it with traps throughout. The remaining 6 months of storage were great.

Cassandra Porter  |  Overall Experience 
Rating:
5.0

I will all ways come back there

Gloria Reed  |  Overall Experience 
Rating:
2.0

Loved the facility and everything it offers. I found the staff to be rather unpleasant. There were many issues with my reservation that they weren’t able to solve or willing to offer suggestions. When they couldn’t find my reservation (even though I provided them with the reservation number, my name, and number, they just kept saying I didn’t reserve one and wasn’t able to get it. So once I asked to make a new reservation they finally said they had one available (and wouldn’t you know it was the one I’d reserved). Then upon checking out, I needed to clear my unit and there were no furniture dollys available (actually only 1 mattress dolly that couldn’t move my couch). I think one of the perks of renting with uhaul is the access to moving equipment. None of the staff were willing to help me look for a dolly after being asked multiple times. They actually just stared at me in silence at one point. Overall, I would go with uhaul again but not at this location.

Kameron Molloy  |  Overall Experience 
Rating:
4.0

There is a very, very loud “ear splitting” alarm that goes off on a regular basis. Maybe every half hour or so. I will be spending a significant amount of time in my unit sorting things and it is very unpleasant to endure that noise.

Claudia Ruffle  |  First Impressions 
Rating:
5.0

I'm looking forward to the convenience of the hours offered. Thanks for making the initial move-in so seamless and quick.

Maureen Velazquez  |  First Impressions 
Rating:
5.0

The staff were cordial and well informed. Their professionalism was what got my attention. They covered every detail.

Garry Monk  |  Overall Experience 
Rating:
3.0

Really bad mouse problem seems out of control.

diondrea moore  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marsha Cilento  |  Overall Experience 
Rating:
2.0

Mice poop everywhere and destroyed almost all of my things. Literally had to throw almost everything away . The worst experience ever !!

Shatiera Charles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nelson hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

asia murphy  |  First Impressions 
Rating:
1.0

There was rat droppings on all of my belongings there were only a few items that I was able to take out of storage because the majority of my belongings was covered in rat droppings. This facility is disgusting and will never recommend this facility.

Kandace Hall  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LEWIS CHALLENGER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Arielle garrido  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yaritza Vega  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ANDREA BRANTLEY  |  Overall Experience 
Rating:
3.0

Sadly my Viki flat screen TV was stolen from my unit which I kept locked. I paid for insurance for nothing, because in order for theft to be covered there needs to be “physical signs of break in” but unfortunately I don’t see any physical signs of break in. I am disappointed that someone stole one of my possessions. The tv remote was still there when it came time to move out, but my tv was gone and there’s absolutely no other explanation than that it was stolen.

Maya Duff  |  Overall Experience 
Rating:
1.0

I will tell all my friends and anyone that I will listen, how dirty and rat and mice infested this facility was!! I lost half of my personal belongings from a 8 x 10 unit!! That was a lot of my stuff and!! Told management about it, there comments were file a complaint and after a year I might hear something back!! Never again and very discussed, you people should be shut down!!!!!!!

LU ANN PRIORE  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful. Highly recommend.

Ariana Cretella  |  First Impressions 
Rating:
2.0

I didn’t know I was supposed to provide my own padlock and wasn’t able to lock my unit when I moved in after hours. The website was also down when I went to return my uhaul van and I could not contact customer service.

MICHELLE WICKHAM  |  First Impressions 
Rating:
5.0

Need to monitor people locking carts in their units. Can never find one when needed. Start charging them.

ERNEST HARRELL  |  First Impressions 
Rating:
5.0

It was a great experience over all!

Diana landino  |  First Impressions 
Rating:
1.0

To have to spend an hour trying to get through to customer service on the other hone and to be charged for an extra month and not be able to resolve that online, not happy. Facility is fine and people helpful when I went there but billing issues and inability to solve them made for a miserable ecperience

Letert Geri Thoma  |  Overall Experience 
Rating:
5.0

Thank You price was also good

David Siligato  |  First Impressions 
Rating:
1.0

I moved into my storage until at the end of the month. Within 2 weeks, I was continuously emailed and sent notices of being behind in payment and threatened to be locked out of my unit. It was still not time for my 1st payment. The system had me documented as being in the wrong unit and wrong size. I was told this was updated. I continued to receive late payment notices. Then I was locked out of my unit. This all happened before my 1st payment was even due. I returned to the state st location a 3rd time for my account to be fixed. They did my contract all over to make sure everything updated. Being locked out of my unit is unacceptable and not a great experience. Currently looking for a new storage location.

Jacqùese Patterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELSY HAYES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glen Davenport  |  Overall Experience 
Rating:
5.0

I was able to take advantage of a month free storage when I rented a truck to move. Very helpful.

Reginald Woolery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roy Stone  |  First Impressions 
Rating:
3.0

I didn't need that much space anymore, and every time I try to get something smaller they don't have one because I couldn't afford the big one anymore.

Roderick Bridges  |  Overall Experience 
Rating:
2.0

Mice ate a bunch of stuff in my storage. Often there were people in the space working on cars and motorcycles. Often it smelled as though people were smoking weed in the space.

Joshua Glaab  |  Overall Experience 
Rating:
3.0

There are clearly a bunch of mice in the facility, and there rat droppings on my stuff. If there was any food in there it would’ve been a lot worse. Access is relatively easy, but there is a security issue just by the nature of the location. I would be sure to make sure the unit it locked even during unloading.

Andrew Musser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james Jefferson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kirk Semper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen Mazyck  |  First Impressions 
Rating:
4.0

Rats were the only negative

Tobias Bloom  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ZANETA LAVINGTON  |  First Impressions 
Rating:
1.0

Over the course of 11 months, the unit flooded 3 times (forcing us to move everything from one unit to another ourselves), caused thousands of dollars in damages, and there were 6 mice in the unit when we checked out. Terrible experience.

Daniel McGrory  |  Overall Experience 
Rating:
5.0

First time I ever need a self storage your guys at counter were very courteous and helpful . You storage facilities clean and convenient for me to put my belongings. You took a big load off my shoulders while I go through this big move in my life. Thanks a million from my heart

Hector Lopez  |  First Impressions 
Rating:
1.0

My storage unit was completely flooded and I was not notified that there are other units that were also water damaged. Staff was non-sympathetic and I currently am filing a claim so I can replace all my items that were damaged and mold infested.

Veronica Podlewski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janitza Rivera  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Amber Datta  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim Peters  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna Lupardi  |  Overall Experience 
Rating:
5.0

Virael was very helpful and was able to resolve things.

Anna Lupardi  |  First Impressions 
Rating:
3.0

Mice seem to be a concern, also air-conditioned are leaking quite a bit.

Patricia Sawicki  |  First Impressions 
Rating:
5.0

I had no complaints, friendly staff, he knows the storage units and where they are located, made sure everything worked so I can come and go. Five stars for me 🙏

eddie conception  |  First Impressions 
Rating:
1.0

Staff is completely unhelpful and do not follow any of the official procedures. They did not respect my initial reservation, so I had to pay for a storage facility twice the size and the cost than what I needed. The storage room was very dirty and with debris. They didn't even mind to clean it up for me. Upon move out, I did the online checkout because it was out of business hours. They did not attend my check out request and I was still getting notifications of rent due, etc. It was not until I went in person, three weeks later, that they completed my request. Worse, they didn't even check again if I had actually moved out, the guy just clicked something in the computer. So disappointing!

Diego Angel Hakim  |  Overall Experience 
Rating:
2.0

The staff have always been helpful, however, the email below written to the GM remains unanswered since 8/15/21: I moved out of my storage unit 1052 this afternoon and was appalled to find not only rat droppings on some of my belongings, but a dead rat in my unit as well. It's evident there are traps everywhere including in the units, but I had to throw away a sectional sofa rather than risk potentially bringing a virus into my new home. What is the U-Haul company policy when it comes to vermin? To my knowledge, there is nothing mentioned in the storage contract, therefore, I am kindly requesting reimbursement for damages to my possessions. Please advise in terms of next steps. I have included pictures from this afternoon.

Ari Sadowitz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Ray  |  First Impressions 
Rating:
5.0

Christian Jimenez was very helpful.

Veronica Podlewski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn Daniels  |  Overall Experience 
Rating:
1.0

This contract was a nightmare, it was supposed to be 90 days maximum. My daughter was supposed to pay the thing while I was away, when I returned the price was so out of control that I allowed them to take the item this was over a year ago. Now all of a sudden finally they have taken the items but they sent me a bill for over $3,000 trying to get me to believe that I was liable for it. Never will I recommend this particular facility to anyone.

Willie Hardy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Wilshire  |  Overall Experience 
Rating:
5.0

Everything was excellent, facility to go inside, outside. I like this company.

VICTOR PINILLOS-CARDENAS  |  Overall Experience 
Rating:
2.0

there was mouse poop and pee on my items even though I only stored them for two months, we’ll packaged.

Geneva Smith  |  Overall Experience 
Rating:
3.0

This location canceled 2 reservations without my consent. Storage unit 1873 did not exist.

andrea clark  |  First Impressions 
Rating:
1.0

I came back to my storage unit to find dead mice everywhere. The current tally is up to 5, but I still have a few boxes to go through. Several items of sentimental value were destroyed by these mice. Of the items that weren't outright ruined, many reek of mouse excrement/decay, and will likely need to be thrown out. I do feel badly for these mice, who had to spend their final moments in such an unclean and unwelcoming establishment. I only hope that they found some solace nestled in the shreds of my old t-shirts and childhood memories. The infestation aside, U-Haul employs some really predatory billing practices, making it extremely difficult to pay your month's rent in advance of the due date. They then charge you if it's late. After a very frustrating phone call in which I was blamed for not using the "Future Pay" option (no such option exists), I was told my late fees would be waived if I enrolled in AutoPay. I begrudgingly acquiesced, but have yet to see a refund credited to my account (it's been a year). Avoid their storage services at all costs!

Caitlin Beattie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Balzano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dewlyne Ponteau  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas Collyge  |  First Impressions 
Rating:
1.0

Every thing in my storage was covered in rodant excrement. A brand new mattress, bedframe. night stand. Chair, ruined. Dead mice rotten inside my stuff. A horrible experience.

John SULLIVAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMARA LIVINGSTON  |  Overall Experience 
Rating:
5.0

Everyone in office staff is great. Always helpful. Facility is kept very clean. and well lit. Was very happy with overall experience

SHEILA BRIDGES  |  Overall Experience 
Rating:
5.0

Great service

Hermonaree cowan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kara Casimiro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTOR PINILLOS-CARDENAS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Margot Farnham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LU ANN PRIORE  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alex Roebelen  |  Overall Experience 
Rating:
5.0

The staff was super friendly, nice, very helpful, & courteous.

EDRIS MITCHELL  |  First Impressions 
Rating:
5.0

Staff were great!

Michael Gormally  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcus Shallow  |  First Impressions 
Rating:
5.0

Amazing space and very clean. Wonderful staff.

celia thomas  |  Overall Experience 
Rating:
5.0

The manager at the site was very very knowledgeable and excellent with customer service. It was a great experience I would recommend to anyone in need of storage. Thanks to them again

SABRINA BROWN-TRIMBLE  |  First Impressions 
Rating:
3.0

There is a dead mouse next to my unit and it appears there are mouse droppings in the unit. I noticed there are also a lot of mouse traps so it seems like there might be a rodent problem.

Phillip Brown  |  Online Move In 
Rating:
4.0

It was a good experience and the staff was very helpful. The manager was great, he explained the rental policies in full. So far I'm very happy.

Frederick Reed  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jeneva Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent Creasman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent Creasman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maxwell Sun  |  First Impressions 
Rating:
3.0

I made three different reservations using my credit card for your storage facility and when we went to show up to put the items into storage, my reservation was given away. It was told to me, that you only take a dollar to hold the box however, I don’t understand why I just couldn’t pay for it. I spent a lot of time on the phone booking another unit with a very well mannered employee, only to find out that giving her all my credit card information didn’t reserve a unit. Fortunately they still had a unit available and I was able to purchase again for the third time only with my uncle being inside the location unlike the other two locations who sold my reservation to someone else. Very long exhausting experience. I ended up with a truck from one location and a storage from an entire different location. Not sure if I’d recommend this process to anyone? Let’s see how my items hold up in the storage facility🤞🏻

shanee joseph  |  First Impressions 
Rating:
5.0

From move in to move out, process and service was remarkable. The facility is very clean and secure. We live in Texas and never had to worry about our belongings. Everything was right where we left it a year ago. Thank you!

Kelly Beacham  |  Overall Experience 
Rating:
5.0

Appreciate the helpfulness of the staff!

christine english  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Tiu  |  First Impressions 
Rating:
5.0

I will always use this location and tell everyone I know. This is a very excellent place and helpful also

gloria reed  |  Overall Experience 
Rating:
1.0

I am moved out April 30 and I was made to pay another month storage fee for May there was rat droppings all over my furniture everything I had in there not clean very nasty and I had no food in my unit the red traps with the food in it for the rats they just throw it on your furniture

Margaret Greene  |  Overall Experience 
Rating:
5.0

Good customer service

sophia nettles  |  First Impressions 
Rating:
5.0

I loved the fact that you could drive right in in for me I'm so glad I was able to get a frist floor unit.

Debbie Kee  |  First Impressions 
Rating:
4.0

All of the staff was great & helpful but some didn't speak very professionally.

ERIKA BOGAN  |  Overall Experience 
Rating:
2.0

The staffing is friendly overall. However, Mr. Price and some of his employees were particularly unresponsive, unhelpful and unprofessional, in the last few months of me having the unit. Other than that, I had a good experience.

Jaylene Quick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cheryl little  |  Overall Experience 
Rating:
4.0

The only thing t i did not like is that they take a picture of your license, now that info is in there phone.. John

John Fabrizio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMARA LIVINGSTON  |  First Impressions 
Rating:
5.0

The staff are very friendly and helpful. They are very attentive to their customers.

jennifer bagnoli  |  Overall Experience 
Rating:
5.0

Staff at this location are awesome!! Thanks for making the move as pleasant as possibe

Jonathan Steuer  |  Overall Experience 
Rating:
5.0

I really appreciated how helpful and friendly the staff were, how easy it was to store things with a big truck, and especially how clean the bathrooms were.

Isabella Robbins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tanis klingler  |  Overall Experience 
Rating:
5.0

Very fast, convient, and the cheapest rates for a rental on a truck and a storage locker.

kevin glabau  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sayed Azizi  |  First Impressions 
Rating:
5.0

No complaints, very impressed !

NAJAH EWELL  |  Overall Experience 
Rating:
5.0

Cool place. Guy behind the counter when unit was opened up looked like he was having a bad day but other than that was a good place to keep my things in between moves. Y’all should have a more direct key drop place for the online truck pick up as the arrow just points to an open door.

Hunter Davis  |  Overall Experience 
Rating:
5.0

Terry was great, very helpful, walked me through everything. Very glad I chose the State Street facility. Very clean. Access is wonderful. Love that everything is the ground floor.

SHEILA BRIDGES  |  First Impressions 
Rating:
3.0

Had to wait longer than necessary. Staff might need training on how to interact before during and after verbally. Nice people just could have used more interaction rather than watching them watch a screen for 10-15mins

Brian Mitchell  |  First Impressions 
Rating:
4.0

When we got to the location, it was not clear how to enter. There was not a clear way to get into the garage part other than asking the attendants to open it for us. Once we got to the storage unit itself, it had a tag on it that said "ready for new customer" but it also had a lock on it. So we had to get the attendants a second time to take the lock off for us. They were all extremely courteous and professional. I had to ask one to put his mask on up over his mouth and nose. He did so without hesitation after I asked.

Lacey Whitmire  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

sean neg  |  Overall Experience 
Rating:
5.0

The state st Connecticut office was excellent but the 1 800 number scheduled me a truck then canceled my truck minutes after my reservation was made without informing me. I went to the state st store and was informed there was no trucks. They tried hard to find me one im other stores but could not. I had to cancel my day n replan for the next day. It was a very big inconvenience

ALPHONSE MELE  |  First Impressions 
Rating:
3.0

I tried to access my unit after hours and was unable to use my access card or my garage door opener. This was around midnight.

Christopher Aaro Boyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NAJAH EWELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARRY WILKE  |  First Impressions 
Rating:
2.0

Still trying to charge me when I did not even have my storage unit

Ryan Pulsifer  |  Overall Experience 
Rating:
5.0

I was very happy with my say at Uhaul

Valerie Johnson  |  Overall Experience 
Rating:
5.0

I appreciate the overall service, and advice peoples to use U-HAUL storage.

Alebachew Yessuf  |  Overall Experience 
Rating:
5.0

The facility offers a good value on monthly storage rentals and is well maintained. The manager and staff are very courteous and helpful. Thank you!

Kenneth Clark  |  Overall Experience 
Rating:
5.0

Thank you for excellent service!,

Robert Hand  |  Overall Experience 
Rating:
5.0

I will definitely return to U-Haul for other storage needs. Thank you all.

CHRISTOPHER LASH  |  Overall Experience 
Rating:
5.0

Very nice and friendly

Natacha Ortiz Guevarez  |  First Impressions 
Rating:
5.0

love the fact that its inside i feel that my property is safe and secure there👍👍👍👍👍

Roderick Bridges  |  First Impressions 
Rating:
5.0

I appreciate your service. And I hope as I am new I will ask you further information if there will be something that I don't know how to use the facility. Thank you very much

Alebachew Yessuf  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mayra Sierra  |  Overall Experience 
Rating:
5.0

Easy to access. The indoor bay area is perfect for loading and unloading, and the carts are very convenient.

Brent Anderson  |  Overall Experience 
Rating:
2.0

Reserved a 5x5 unit, but when I arrived, none were available. I was given a 5x7, only to walk to the unit and find out that it too was taken. Finally, I had to be given a 5x10. Once I got to my unit, I learned that the alarm system was broken and frequently went off. Later that day, I was not allowed to return an unopened package of moving tape.

NICHOLAS KILSTEIN  |  First Impressions 
Rating:
3.0

Whereas the store and storage is clean the staff need work on social skills. This is also the second time in which I have been there to see a room full of customers that needed to be helped by only one representative. About 95% of the representatives do not wear masks or wear them improperly.

Marcos Cole  |  First Impressions 
Rating:
4.0

Long waiting times at the office really slow this process down

james claassen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY MARTIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Steuer  |  First Impressions 
Rating:
4.0

I appreciated that they provided a lock and made things easy. Initial phone call was great - rep I spoke with was extremely friendly and helpful. My only concern is that none of the employees at the desk wore masks in the 4 or so times I've been there. It would be considerate to customers if they would since we're in a pandemic. Wait times have also been very long even when there's only been one person in front of me.

JENNIFER ZAPATKA  |  Overall Experience 
Rating:
5.0

Great experience and service

joel cepeda  |  Overall Experience 
Rating:
4.0

Merkell does a great job at this location, keeping it running smoothly.

Jared Boxx  |  Overall Experience 
Rating:
1.0

The worst customer service ever

Chenel Frederic  |  First Impressions 
Rating:
5.0

Very helpful staff and clean and modern facility.

Liese Klein  |  First Impressions 
Rating:
4.0

The manager was excellent. One of the new guys working there were slow and took over an hour to check us in but all of them were kind. Overall friendly staff, very clean and excellent manager.

JOGITA KHILNANI  |  First Impressions 
Rating:
5.0

Merkell and staff always do a professional job despite a busy location.

Jared Boxx  |  Overall Experience 
Rating:
2.0

Every time I went to get something, the doors were locked, and it was always during office hours. This made me have to go around and use the side door half the time. The pin-pad didn't recognize me either. This was not a good experience here, other than the nice people working there. I would not recommend this place to anyone at all.

Jessica Riddle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Beaudoin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elena zambrano  |  First Impressions 
Rating:
4.0

My first experience wasn’t pleasant as by the end of it, I was double billed for everything, they didn’t check whether I used the troll in the truck or not, and when they corrected the bill they did it wrong, and when I told the staff she was irritated instead of apologizing even though I was truly very kind and respectful as I know that such thing happen. We all do mistakes. The second experience was much better despite that the system gave the employee such a hard time to book the storage unit for me, but the staff was very kind and helpful and truly helped in the best to their power. (I appreciate the team at state street location)

Nisreen Rammal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jared Boxx  |  First Impressions 
Rating:
4.0

I was pleased to receive an unexpected discount but the check in process was very slow. If this were fixed, I would rate it very highly. This was my only complaint. Otherwise, good so far!

Julienne Hadley  |  First Impressions 
Rating:
5.0

Your staff are incredible. They helped me out several times with a difficult situation I was going through. They handled it very professionally, but also with kindness and compassion! Even the customer service people were amazing! Especially one woman Brittany, she was a HUGE help to me while trying to close out my storage unit due to my difficult situation! She was impeccable! Also I believe the assistant manager in that facility was also so kind and caring! I really felt that she truly cared about me as a customer and as a human being! Truly wonderful service from everyone! Staff there are just incredible! They all did an amazing job!! The facility itself is wonderful! Clean, sparkling clean really... Very surprised for a storage company to have such a beautifully kept facility! I've used many storage units in the past and none compare to this facility! All in all if I ever need storage again I will definitely be returning to the New Haven office! Incredible experience!! I Thank them all from the bottom of my heart for working with me during a very difficult time in my life and for being so understanding and compassionate! You should share this with them and let them know just how wonderful they truly are! That a customer thinks they are first class! That I think they are the kindest people I've met working for any storage company!! Thank them for me!! They deserve it!! Thanks so much for everything U-Haul in New Haven!! Sincerely, Audrey Cook

audrey cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmen Velazquez  |  Overall Experience 
Rating:
5.0

I must admit the experience was great, the staff were friendly and professional, yes I would highly recommend Uhaul to friends and family. Lawrence Murphy

Lawrence Murphy  |  Overall Experience 
Rating:
4.0

Well my only complaint was at times when I came people would be smoking weed and you can smell it very strong in the halls and it should be family friendly cause I would have my kids with me and I don't care for it myself.

Monae Lyons  |  Overall Experience 
Rating:
5.0

Markelle is amazing. Should make sure to keep him and compensate well for his work. Great representation of UHaul. Best I've had.

Dwayne Luquetta  |  First Impressions 
Rating:
5.0

Associate was very friendly and took his time to explain and show us around thanks so much

cynthia calvert  |  First Impressions 
Rating:
5.0

Please don’t change the service that’s when things get mess up, right off the exit, take the truck all the way in very close to storage coming from NY this was luxurious. THANK YOU

Adaliz morales  |  Overall Experience 
Rating:
5.0

I received very courteous and helpful service. Thank you!

Kenneth Clark  |  First Impressions 
Rating:
5.0

Kayla was amazing thank you for exceptional customer service!

latoya myers  |  First Impressions 
Rating:
5.0

Was a miss understanding in my last payment but the attendant explained all to me very nice. Very professional

CARLOS DIAZ  |  Overall Experience 
Rating:
1.0

I never had a storage or utilize any of your services!

Roselyn Zayas  |  Overall Experience 
Rating:
5.0

Great space and lighting

Michelle Wilson  |  First Impressions 
Rating:
5.0

Staff were courteous and made the moving process a little less stressful.

Christine Tirado  |  First Impressions 
Rating:
5.0

The two people who were there were very helpful. We had to change sizes because we didn't measure correctly. They were incredibly accommodating and understanding.

Catherine Rookasin  |  First Impressions 
Rating:
5.0

Great experience & the facility is amazing as well

Jillian Knox  |  First Impressions 
Rating:
5.0

It was beautiful had to put stuff in storage it was less than a month went to go get my stuff and they told me I didn't have to pay I was surprised. Thank you uhaul. It's near holidays and I had to bo

Karen Bozzi  |  Overall Experience 
Rating:
5.0

No complaints

Michael Hensley  |  Overall Experience 
Rating:
5.0

Everyone was very friendly.

Karen Bozzi  |  First Impressions 
Rating:
4.0

GOOD JOB

Maritza Gonzalez  |  Overall Experience 
Rating:
5.0

Customer Service was exceptional. Kidos to "Crash"

Robert Hand  |  First Impressions 
Rating:
5.0

The associate that helped me was really cool! Very nice and helpful

keairra jackson  |  First Impressions 
Rating:
4.0

everything went very well.

Maritza Gonzalez  |  First Impressions 
Rating:
2.0

I was not treated very well by a staff member

KATESHA JONES  |  Overall Experience 
Rating:
1.0

I was told I can buy 24-hour access at any time when I need. But when I buy it, they told me I can't since their system is down! So they forced me to stop in the middle of moving when they close at 7

Xu Han  |  First Impressions 
Rating:
5.0

The selection of units was good and the availability of trucks was perfect.

CRYSTAL Clarkin  |  Overall Experience 
Rating:
5.0

I will be back in April or May of 2020 thanks for all your help

Robert Manresa  |  Overall Experience 
Rating:
5.0

Excellent experience. Very helpful manager.

masaru negi  |  Overall Experience 
Rating:
4.0

I would appreciate it if they had access 24 hours a day

JANNETTE AYALA-RUIS  |  First Impressions 
Rating:
1.0

need more help in order to serve customers on a timely basis. We were there after I had called and set up an account 1 week before going there and they had no info it took 2 hours to just rent a space

kelly dealmeida  |  Overall Experience 
Rating:
5.0

Manager Markell is an awesome dude, super helpful and knowledgable. I'd recommend him and his facility to anyone.

Jesse Keen  |  Overall Experience 
Rating:
5.0

Everyone working at Uhaul State Street was super friendly and helpful! Made the whole process easy!

Rosa Goldman  |  First Impressions 
Rating:
5.0

The staff was excellent Nice facility

THOMAS RAMIREZ  |  First Impressions 
Rating:
5.0

Brandon and his 2 female coworkers made sure that my needs were met and that I received the unit that was the best fit for my belongings. Their customer service was superb.

Dwight Hallett  |  First Impressions 
Rating:
5.0

The staff were professional and courteous in all my interactions with them.

Carla Gamble  |  Overall Experience 
Rating:
5.0

I felt lucky to have the opportunity to store my things in the State street UHaul facility.

Susanne Radke  |  Overall Experience 
Rating:
5.0

A1 Service

Yvonne Heard  |  First Impressions 
Rating:
5.0

Very helpful staff

JOHN COLLEY  |  First Impressions 
Rating:
3.0

The worker's need to know their job...I asked for a 5×10 thought that's wat I got..in the midst of me moving found out the young man didn't tf know wat he was talkin about....instead of 89.99 it was

Santresa Bryant  |  Overall Experience 
Rating:
4.0

Staff was very nice, but place was still under construction.

Kira N Rivera  |  Overall Experience 
Rating:
3.0

Love the space and it's a great deal at the moment. Problem I had with this location is that most employees are not well trained and there is no sense of urgency. Long lines. Emails are ignored.

Susanne Radke  |  First Impressions 
Rating:
5.0

Even after hours they were closed and I didn't know but the guy there came to the door and explain where the key go and he could have ignored me so I felt good about that he helped me cause I was igno

Monae Lyons  |  First Impressions 
Rating:
5.0

Employees are always very focused on the customers needs and accommodating. Overall very happy as usual with U-Haul with their customer service and quality products. Thank you.

Jared Boxx  |  First Impressions 
Rating:
5.0

Staff at State St. New Haven location were quite helpful and speedy. I really appreciate that.

Allen Aven  |  First Impressions 
Rating:
4.0

The staff were very helpful, the facility is great, and there are nice conveniences like carts and drive in unloading.

Jessica Pollard  |  First Impressions 
Rating:
5.0

Staff was friendly and efficient

Rashaun Durden  |  First Impressions 
Rating:
1.0

I was given wrong information about payment. When I called to fix it, it resulted in 8 calls to customer service that has still not been resolved over the past 3 months. Would not recommend ever.

Jacquelyn Du  |  Overall Experience 
Rating:
3.0

Process to schedule delivery was frustrating. Told before the move that we should schedule it once it's in New Haven; then told once it got here that we'd either have to pay for movers or wait 1+ week

Kaitlin Snider  |  Overall Experience 
Rating:
5.0

The staff was very helpful and polite!

michelle stephens  |  Overall Experience 
No reviews have been submitted for this location.

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