Comentarios del cliente para U-Haul Moving & Storage of State Street New Haven

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of State Street New Haven

Grado total:

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Thomas C.
Grado:

El cliente no dejó un comentario.

Thomas J.
Grado:

El cliente no dejó un comentario.

Lourdes R.
Grado:

El cliente no dejó un comentario.

Ellen F.
Grado:

El cliente no dejó un comentario.

Jim M.
Grado:

El cliente no dejó un comentario.

Michael P.
Grado:

El cliente no dejó un comentario.

Krista R.
Grado:

Make sure the van does not stink like cigarettes!

Michael W.
Grado:

El cliente no dejó un comentario.

Joel S.
Grado:

The truck was clean but the mechanics seemed a bit long in the tooth. I could hear the brakes grind when approaching a red light (not extreme, but noticeable). The wipers metal supports were grinding against the window when activated as well. The engine seemed OK but hesitated to start once or twice. Usable, but particularly the brakes were enough for me to leave this review.

Ronald A.
Grado:

Maybe longer hours open

Kenneth C. | First Impressions |
Grado:

I received very courteous and helpful service. Thank you!

David S.
Grado:

I had to come to this location after having my early pickup at another location glitch, i waited over 2 and a half hours and the store was still not open. It took 4 diffrent departments and 4 different phone calls before a rep sent me to this location. I was so pleased with there equipment, location and staff i will be using this location from now on.

Kelly J.
Grado:

They sent me out with an auto transport that had several balding tires. This caused undue stress and required me to stay up until 3:00 AM dealing with getting the tires swapped out. Because of having to stay up so late, I was extra tired the next day, which was a safety hazard for myself, my passenger and the other drivers on the road.

spencer V.
Grado:

Very seam less and convenient experience. The location was clean and the car was spotless. The employees were very helpful and informative and I felt that I had a good grasp of all the terms. Tyrese checked me in and was so courteous and explained how I can get my discount for active military after I asked and showed my military ID. He walked me to my vehicle and politely shook my hand on the way out. He was very gentlemanly. Upon returning, Kayla at the front desk was very courteous and friendly and seemed jovial despite the morning hours (most people are in a bad mood at this time, but not her). She made my checkout process easy and Juan greeted me immediately as I pulled up with the vehicle and was very polite and courteous. Another great experience with U-Haul. I’m very impressed with the professionalism of this location. Cheers.

Janine C.
Grado:

El cliente no dejó un comentario.

latoya m. | First Impressions |
Grado:

Kayla was amazing thank you for exceptional customer service!

Carly J.
Grado:

El cliente no dejó un comentario.

Edwin E.
Grado:

El mantenimiento del vehículo en general pudo haber sido mejor. Recomiendo prohibir fumar en los vehículos

EDWARD B.
Grado:

El cliente no dejó un comentario.

Kevin P.
Grado:

El cliente no dejó un comentario.

Michael S.
Grado:

El cliente no dejó un comentario.

Jo L.
Grado:

El cliente no dejó un comentario.

Badillo S.
Grado:

El cliente no dejó un comentario.

Ricardo V.
Grado:

El cliente no dejó un comentario.

CARLOS D. | Overall Experience |
Grado:

Was a miss understanding in my last payment but the attendant explained all to me very nice. Very professional

Tonya W.
Grado:

The staff at 1175 State St New Haven, Ct 06511 was very kind, and helpful. The trucks were very clean and kept up well. U-Haul you are life saver.

Sean H.
Grado:

Truck was not in good mechanical shape.

Roselyn Z. | Overall Experience |
Grado:

I never had a storage or utilize any of your services!

Russell M.
Grado:

Always use this branch as they have good availability and the pickup trucks are new with low mileage. I reserve on line to reduce in store processing. Staff could be more upbeat...

chris B.
Grado:

If you close at 5. Close at 5 not 4:30. And have your staff eating chicken instead of helping customers.

Seiji A.
Grado:

Friendly customer service.

Amerra Z.
Grado:

El cliente no dejó un comentario.

Kyle M.
Grado:

Amazing customer service!

Juan J.
Grado:

you guys are excellent. Very professional and friendly. I will tell all my friends to go to you guys. Keep up the good work.

Daniel J.
Grado:

El cliente no dejó un comentario.

Michelle W. | First Impressions |
Grado:

Great space and lighting

Michelle W.
Grado:

El cliente no dejó un comentario.

Louis S.
Grado:

There is nothing I can say to improve this system. The young man who was at the store was excellent he had the paperwork all but done and the trailer was ready to go. A very good experience all around.

Robert S.
Grado:

El cliente no dejó un comentario.

Kalley W.
Grado:

Used to drop off equipment only. No comments.

lenore S.
Grado:

El cliente no dejó un comentario.

Steven G.
Grado:

El cliente no dejó un comentario.

marie S.
Grado:

Keep up great customer service

Jay B.
Grado:

People here were great, fast, and easy.

BARBARA A.
Grado:

I truly enjoyed my experience today. Today was a bit unusual and I had to get a truck on the fly. The gentleman at the counter was very nice and helpful and willing to go that extra mile. I truly appreciate the love and the attention and respect that they gave to each and every customer. Just to take it a step further, I had an opportunity to visit the restroom and it was clean, smell good, and user-friendly. I truly appreciate each and every person that was working today at this facility they all work together harmoniously to ensure customer satisfaction. Great job!

Khadine F.
Grado:

El cliente no dejó un comentario.

Mayra S.
Grado:

El cliente no dejó un comentario.

Charles M.
Grado:

El cliente no dejó un comentario.

Ernest S.
Grado:

U HAUL RESCUED ME FROM THE TWILIGHT ZONE. THANKS 4 BEING OPEN @ 7AM!

Morgan B.
Grado:

El cliente no dejó un comentario.

James J.
Grado:

El cliente no dejó un comentario.

Sheldon A.
Grado:

Have more 4X8 and 5X8 trailers available.

Andrew S.
Grado:

El cliente no dejó un comentario.

Michaela R.
Grado:

Everyone was Friendly and helping

Noel P.
Grado:

Markell and team do a great job at making this experience pleasant.

Velma P.
Grado:

The truck was clean but the check engine light was on & it stayed on. But other then that the service was good.

Christine T. | First Impressions |
Grado:

Staff were courteous and made the moving process a little less stressful.

Gabriel G.
Grado:

El cliente no dejó un comentario.

Christine T.
Grado:

Customer service rep was courteous and explained everything perfectly.

Amy D.
Grado:

El cliente no dejó un comentario.

Catherine R. | First Impressions |
Grado:

The two people who were there were very helpful. We had to change sizes because we didn't measure correctly. They were incredibly accommodating and understanding.

Jillian K. | First Impressions |
Grado:

Great experience & the facility is amazing as well

Nicholas H.
Grado:

El cliente no dejó un comentario.

Domingo M.
Grado:

El cliente no dejó un comentario.

Jeffrey M.
Grado:

Multiple calls to arrange pickup time and a needed supply list. Arrived 15 minutes before scheduled pickup. Departed ONE HOUR after pickup time because NOTHING was ready and the staff were busy “staying out of the cold”. Of the four or five employees only ONE actually acknowledged me and/or prepped the truck, trailer and equipment. Far cry from what you usually get when you schedule and pay weeks ahead of the U Haul agreed to and SCHEDULED pick up

Robin K.
Grado:

El cliente no dejó un comentario.

Kaylee M.
Grado:

Everything was absolutely great, as always. Everyone is so eager to help and assist at the 1175 State St. location. I never have a bad experience when I go to them, and will always recommend people there.

Alma H.
Grado:

El cliente no dejó un comentario.

Charlotte G.
Grado:

El cliente no dejó un comentario.

Emily R.
Grado:

El cliente no dejó un comentario.

Maribel O.
Grado:

El cliente no dejó un comentario.

Richard B.
Grado:

El cliente no dejó un comentario.

Alexander L.
Grado:

The people at this location were exceptionally kind and nice, especially the man working outside cleaning trucks.

MARGARET E.
Grado:

El cliente no dejó un comentario.

Frank D.
Grado:

El cliente no dejó un comentario.

Idona K.
Grado:

The Cards/Doors to get into the building after hours didn’t work. Please fix! Everything else was a pleasure

Leyana T.
Grado:

El cliente no dejó un comentario.

Karen B. | Overall Experience |
Grado:

It was beautiful had to put stuff in storage it was less than a month went to go get my stuff and they told me I didn't have to pay I was surprised. Thank you uhaul. It's near holidays and I had to bo

Dominic M.
Grado:

El cliente no dejó un comentario.

Sharon C.
Grado:

Mobile rental system was not working properly; Charged for erroneous items that were not on my reservation; Also charged for items reserved yet were not available at pickup.

Bonnie M.
Grado:

El cliente no dejó un comentario.

Jeffrey P.
Grado:

El cliente no dejó un comentario.

james O.
Grado:

Great service. Employees were very polite and professional. Truck was clean n worked great. Would happily refer to friends and family. Thank you.

Jamilah R.
Grado:

El cliente no dejó un comentario.

David S.
Grado:

Easy drop off location right off of highway. Plenty of staff for vehicles being returned. Quick and easy.

Norberto R.
Grado:

Great service!

Michael H. | Overall Experience |
Grado:

No complaints

carl G.
Grado:

Very polite and professional

Selonia D.
Grado:

Best staff ever, saved me hundreds really appreciate it

Karen B. | First Impressions |
Grado:

Everyone was very friendly.

Cody F.
Grado:

The tow dolly I rented was the most dangerous thing I could have ever attached to my truck. The person that hooked it up put it on the wrong ball on my hitch, it shook loose and crashed under my truck. Whether it fastened correctly or not those things shouldn’t be allowed on the road. ThankS for the worst 4 hours possible.

Mary G.
Grado:

El cliente no dejó un comentario.

damon J.
Grado:

Customer service was great

Mary G.
Grado:

El cliente no dejó un comentario.

Lou P.
Grado:

El cliente no dejó un comentario.

John G.
Grado:

El cliente no dejó un comentario.

frank D.
Grado:

Nothing. Everyone was great to work with and the truck worked out well.

Catherine R.
Grado:

More detailed information could be given by associates on drop off procedures

Betsy K.
Grado:

As I was in route to my destination I received a text from them. They told me that Windsor Ct was my drop off location. I live in Plainville Ct! There is a UHaul location right in Plainville! I went to the Plainville’s location to drop off. At first he told me I had to go to Windsor! I went into the office and they were nice enough to figure it out and all was taken care of.

Tia W.
Grado:

El cliente no dejó un comentario.

gennaro I.
Grado:

gas gauge was not accurate needed to correct, windows were so dirty there were foot prints on them when explained to clerk he said he didnt see any foot prints brought hi oustside to show him he brushed it off was not looking for anything for free as i am a business owner

Joshala G.
Grado:

El cliente no dejó un comentario.

Robert H.
Grado:

It is a pleasure doing business with the U-Haul org. on state street in New Haven. I am quite comfortable recommending the business to friends and associates.

Mercedes M.
Grado:

The self-return process was a little cumbersome, especially when it was raining and 11pm. It would've been nice to know in-advance that we would need to go through the whole process so I could've been prepared to spend extra time. Other than that, it was fantastic and the service was great and the puppy was adorable! Would definitely recommend.

Maritza G. | Overall Experience |
Grado:

GOOD JOB

Judith D.
Grado:

El cliente no dejó un comentario.

Michael G.
Grado:

El cliente no dejó un comentario.

William M.
Grado:

Good job

German M.
Grado:

Stuff was very rude, no body wanted to help. When one of them was Asked to help his reply was not really but I guess. Then he proceeded to burp while I was talking. I called before I came to this location asking for a 17 truck and was told they had them available, once there I was told they did not have any that I could they what ever they have or I could leave. I explained that I called but was told “ that’s not gonna make a truck available for you pu of the blue. When I called I also asked when I did I have to return the truck since I was renting it at 3 pm on a Sunday and they told me the following day. Now I’m being charged double because it turns out I had to return the truck at 5:45 the same day, how was I supposed to move in two hours? This is the worst experience I have ever had with U-Haul. This people disrespectful disgusting and liars. Ps: when I rented the truck the guy did not ask anything just ask me to sing, when one of his coworkers asked me if I needed a hand truck or pads this guy wouldn’t even let me reply and said he doesn’t need anything he is all set. And to top it all they had a dog that was eating or drinking and proceeded to lick my leg and they did nothing about it. There is nothing professional about this place!!!

George P.
Grado:

We was supposed to pickup from Bridgeport. We spent more than 1.5 hours and then sent to New Haven to pick up. After spending all that time in Bridgeport and already late, we went to New Haven and saw the difference in customer service. New Haven staff were excellent. From now on I will always pick up from New Haven

Robert H. | First Impressions |
Grado:

Customer Service was exceptional. Kidos to "Crash"

herbert R.
Grado:

El cliente no dejó un comentario.

Joseph V.
Grado:

El cliente no dejó un comentario.

keairra j. | First Impressions |
Grado:

The associate that helped me was really cool! Very nice and helpful

Maritza G. | First Impressions |
Grado:

everything went very well.

KATESHA J. | Overall Experience |
Grado:

I was not treated very well by a staff member

Xu H. | First Impressions |
Grado:

I was told I can buy 24-hour access at any time when I need. But when I buy it, they told me I can't since their system is down! So they forced me to stop in the middle of moving when they close at 7

CRYSTAL C. | Overall Experience |
Grado:

The selection of units was good and the availability of trucks was perfect.

Robert M. | Overall Experience |
Grado:

I will be back in April or May of 2020 thanks for all your help

masaru n. | Overall Experience |
Grado:

Excellent experience. Very helpful manager.

JANNETTE A. | First Impressions |
Grado:

I would appreciate it if they had access 24 hours a day

kelly d. | Overall Experience |
Grado:

need more help in order to serve customers on a timely basis. We were there after I had called and set up an account 1 week before going there and they had no info it took 2 hours to just rent a space

Jesse K. | Overall Experience |
Grado:

Manager Markell is an awesome dude, super helpful and knowledgable. I'd recommend him and his facility to anyone.

Rosa G. | First Impressions |
Grado:

Everyone working at Uhaul State Street was super friendly and helpful! Made the whole process easy!

THOMAS R. | First Impressions |
Grado:

The staff was excellent Nice facility

Dwight H. | First Impressions |
Grado:

Brandon and his 2 female coworkers made sure that my needs were met and that I received the unit that was the best fit for my belongings. Their customer service was superb.

Carla G. | Overall Experience |
Grado:

The staff were professional and courteous in all my interactions with them.

Susanne R. | Overall Experience |
Grado:

I felt lucky to have the opportunity to store my things in the State street UHaul facility.

Yvonne H. | First Impressions |
Grado:

A1 Service

JOHN C. | First Impressions |
Grado:

Very helpful staff

Santresa B. | Overall Experience |
Grado:

The worker's need to know their job...I asked for a 5×10 thought that's wat I got..in the midst of me moving found out the young man didn't tf know wat he was talkin about....instead of 89.99 it was

Kira N R. | Overall Experience |
Grado:

Staff was very nice, but place was still under construction.

Susanne R. | First Impressions |
Grado:

Love the space and it's a great deal at the moment. Problem I had with this location is that most employees are not well trained and there is no sense of urgency. Long lines. Emails are ignored.

Monae L. | First Impressions |
Grado:

Even after hours they were closed and I didn't know but the guy there came to the door and explain where the key go and he could have ignored me so I felt good about that he helped me cause I was igno

Jared B. | First Impressions |
Grado:

Employees are always very focused on the customers needs and accommodating. Overall very happy as usual with U-Haul with their customer service and quality products. Thank you.

Allen A. | First Impressions |
Grado:

Staff at State St. New Haven location were quite helpful and speedy. I really appreciate that.

Jessica P. | First Impressions |
Grado:

The staff were very helpful, the facility is great, and there are nice conveniences like carts and drive in unloading.

Rashaun D. | First Impressions |
Grado:

Staff was friendly and efficient

Jacquelyn D. | Overall Experience |
Grado:

I was given wrong information about payment. When I called to fix it, it resulted in 8 calls to customer service that has still not been resolved over the past 3 months. Would not recommend ever.

Kaitlin S. | Overall Experience |
Grado:

Process to schedule delivery was frustrating. Told before the move that we should schedule it once it's in New Haven; then told once it got here that we'd either have to pay for movers or wait 1+ week

michelle s. | Overall Experience |
Grado:

The staff was very helpful and polite!

No reviews have been submitted for this location.

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