Customer Reviews for U-Haul Moving & Storage of Springfield

9,766 reviews

5285 Port Royal Rd   Springfield, VA 22151
(Braddock Rd and I-495 Turn at Ravensworth Plaza, Ravensworth Plaza)

(703) 962-1241

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(703) 962-1241

5285 Port Royal Rd
Springfield, VA 22151
(Braddock Rd and I-495 Turn at Ravensworth Plaza, Ravensworth Plaza)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lawrence Slater 
Rating:
5.0

Best U Haul Center in The Virginia Washington, and Baltimore area. Great service team.

RICHARD KELLY 
Rating:
5.0

Nothing I can think of - was just hoping for no rain today and tomorrow. Thank you

DEBBIE DAGOSTINO 
Rating:
4.0

Had to return after hours, but this location was conveniently located and well lite for after hours drop off!

DANIEL LEE 
Rating:
5.0

Very good experience and I love the new breakaway retention cables much easier to hook up .

Stephen Karlinchak 
Rating:
5.0

Great customer service, very easy and quick service. Thank you very much

Alicia Martinez Guachi 
Rating:
5.0

Customer did not leave a comment.

Kurt Kloth 
Rating:
5.0

No changes needed. Your U-Haul team was awesome!

Dan Creedon 
Rating:
5.0

The customer service was top-notch, from pickup to dropoff. The young men were professional and personable. Thanks

Aaron Pierce 
Rating:
4.0

Staff are great and attentive. My 20' truck I rented twice in 2 days has a problem wirh it's shifter, so it was a struggle to put it in Drive or park. Otherwise ok.

CARMINE ANGELO DEGREGORIO JR 
Rating:
5.0

Great facility in Springfield -- service staff is super-friendly! Only advice would be to have staff remind customers that they can check out of the facility after done using it. I returned to the facility shortly after stepping away, and found that I was still "logged in" to the facility. Not sure if the door times out and secures itself if the user forgets to log out before leaving the facility...

David Holland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miguel Kersey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Stoltz 
Rating:
5.0

The service desk personnel were cheerful, pleasant and efficient. I was in and out quickly and am very satisfied with the service I received.

Andrew Campbell 
Rating:
5.0

Great service and clean equipment from this locally owned family operation. Best UHaul in Northern Virginia.

RICHARD KELLY 
Rating:
5.0

Office staff were always very friendly and helpful.

michelle hupp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert Moreno 
Rating:
5.0

Customer did not leave a comment.

LYNN GILBERTSON 
Rating:
5.0

This is a really good site with lots of equipment. The only complaint is that it gets crowded. However, friendly staff and a little patience always prevails and I get in and out with my rental every time.

Monty Lowe 
Rating:
5.0

Customer did not leave a comment.

Stephen Leeper 
Rating:
5.0

This location is easily the best U-Haul location I have ever rented from. The staff is knowledgeable, helpful and courteous and extremely professional.

DANIELJAMES SCHAEFER 
Rating:
5.0

Customer did not leave a comment.

David Paige 
Rating:
5.0

Awesome service and very professional.

MIKE OH 
Rating:
5.0

Very professional, easy, nice people.

ryan miller 
Rating:
5.0

They attended to me right away, & explained the flat rate charges for the first time. I wish that I've had been notified about it in the beginning of the rental process & not after they already changed almost $800 for 1 day rental.

Efrain Irizarry 
Rating:
5.0

Phillip G was very friendly, professional and helped me to get on my way without delay.

Keith Moses 
Rating:
3.0

Overall, my experience was good. However, some things need improvement: BETTER SIGNAGE! I could not find a place to park to go inside. The building is large and it was very difficult to find the entrance (they ONLY door of many that was unlocked). I reserved a pull-trailer. When I got home--and fully packed the trailer-- I realized that one of the tail lights was missing all screws. Therefore it came out completely. Considering I was driving to another state, and at night, this was a major issue for me. Luckily we were able to tape it in place. I was just surprised that something like that would go unfixed! Having said all of that though, the customer service was great. Every person I interacted with was very nice, friendly, and accommodating. I will very likely use this location again. With a little better attention to the equipment , some designated parking for customers, and better/clearer signage on a premises, I think that would give customers a much better impression overall!

ALLISON JONES 
Rating:
3.0

30 min wait for return

Erlyn Robbins 
Rating:
5.0

Best U-haul I've ever been to. Courtesy, timely, professional in every way.

Randolph Reid 
Rating:
5.0

Awesome Team and Teamwork!

Steven Chang 
Rating:
5.0

Customer did not leave a comment.

SEANALEXANDER GODFREY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawson Bader 
Rating:
5.0

The left turn signal of the vehicle (truck) you give me was not working.please check every one of your vehicles before you give it to your customer in future. Thanks for taking my feedback.

Ghulam Edrisy 
Rating:
5.0

Customer did not leave a comment.

BRIAN YUEN 
Rating:
5.0

The customer service was excellent, professional, courteous, and helpful. The installer was informative, knowledgeable and did an excellent installation job. Thanks TJ

Thines Robinson 
Rating:
5.0

Perfect

HUGOEFRAIN ARMIRA 
Rating:
4.0

Everyone was friendly. One thing I’ll say is to make sure the customer knows the process of entering their storage unit fully BEFORE they go and try to enter it.

Shyera McCollough  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason McLear 
Rating:
5.0

Good service

Thong Pham 
Rating:
5.0

Thanks

Jose Tun 
Rating:
5.0

Customer did not leave a comment.

Steven Chang 
Rating:
5.0

Customer did not leave a comment.

Aziz Fizaoui 
Rating:
5.0

Customer did not leave a comment.

Amber Terrell 
Rating:
4.0

The signage for the key return is extremely small and not easy to locate, especially in the dark. U-Haul's return site shows the key return being an orange box, while this location's key return was a small green sign next to a slip in the garage door. Please add more signs or larger signage indicating where the key return is.

Christopher Webster 
Rating:
5.0

Excellent facility, professional staff. Great experience.

scott sevart 
Rating:
4.0

Customer did not leave a comment.

Casey Stauffer 
Rating:
5.0

Customer did not leave a comment.

Hilton Velazquez 
Rating:
5.0

Customer did not leave a comment.

Claudia Valencia 
Rating:
5.0

Thank you!

batmandakh erdenebileg 
Rating:
5.0

Parking for costumer

Jorge espinoza 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Quayle 
Rating:
4.0

Customer did not leave a comment.

JAMES WEEKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Romeo 
Rating:
5.0

^&^

James Choi 
Rating:
5.0

Delaney was very helpful the place is very good

ISMAIL OZKAYA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Ninomiya 
Rating:
5.0

Customer did not leave a comment.

Jose Rigoberto Nunez Baca 
Rating:
5.0

Customer did not leave a comment.

Richard Rojas 
Rating:
4.0

Customer did not leave a comment.

Mark Woodhead 
Rating:
5.0

Customer did not leave a comment.

Gail Shapiro 
Rating:
5.0

Customer did not leave a comment.

mike orrick 
Rating:
5.0

Customer did not leave a comment.

Cheryl Clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william formwalt 
Rating:
5.0

Customer did not leave a comment.

Allegra Torres 
Rating:
5.0

Very good expirence

alusine bah  |  Overall Experience 
Rating:
5.0

Fast and friendly service. Good experience

Lance Fossand 
Rating:
5.0

Just keep the great work that you guy’s have been doing. Thank you for your great customer service.

Jose cabrera 
Rating:
5.0

Customer did not leave a comment.

Nina Teise 
Rating:
5.0

Customer did not leave a comment.

James Chmielewski 
Rating:
5.0

Customer did not leave a comment.

Matt Pittman 
Rating:
5.0

Customer did not leave a comment.

Richard Delpizzo 
Rating:
5.0

Customer did not leave a comment.

Erwin Go 
Rating:
5.0

Great customer service! Everything was convenient from reservation to returning the truck! I also used one of their recommended moving companies and they were great too!

Jennifer Sheriff 
Rating:
5.0

Customer did not leave a comment.

STEVEN AKKAD  |  Overall Experience 
Rating:
5.0

Sad that Delaney wasn’t there but the or her boss lady was great!

walter monroe 
Rating:
5.0

They happily cleaned out the pickup truck that I returned. It was dirty and a mess. They didn't charge me for the dirty vehicle that I used.

EDWARD GREEN 
Rating:
5.0

Customer did not leave a comment.

RAY TOLSON  |  First Impressions 
Rating:
4.0

Rental truck is showing its age. Wasn't very clean but it wasn't dirty either. Cab is noisy. Steering is hard.

Thomas Womeldurf 
Rating:
5.0

Great locally owned business.

RICHARD KELLY 
Rating:
5.0

Customer did not leave a comment.

Hicham Fizaoui 
Rating:
5.0

If it isn’t, this facility should be rhe training standard for the Uhaul brand!

RICHARDTERRENCE SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Shuster 
Rating:
5.0

Customer did not leave a comment.

Donald Zmudzinski 
Rating:
5.0

Customer did not leave a comment.

Luu Nguyen 
Rating:
5.0

Customer did not leave a comment.

Keieownna Hightower  |  Overall Experience 
Rating:
5.0

We were totally satisfied. We got a bit confused with understanding the app procedure for an after hour return but it did not harm dropping the truck off.

Susan Myrosh 
Rating:
5.0

Customer did not leave a comment.

Sean Flood 
Rating:
5.0

Customer did not leave a comment.

Jennifer Hoyle 
Rating:
5.0

In all of my experience with U-Haul, this 5x8 trailer was the worst trailer ever. The door locking handle was rusted and very hard to latch and the door rolled up was hard to pull back down. The trailer rattled being pulled behind my 4Runner. Worst trailer ever!

Frank Michaels 
Rating:
5.0

Customer did not leave a comment.

Andrew Toner 
Rating:
3.0

Make sure the staff is familiar with the rental process. Being able to give advice on what size I needed based on the content I had. I felt with all the issues with the computer and the auto transport I should have received a discount. However the drop off in Springfield VA U-Haul was very good service the best I had experienced through this whole deal.

TERI GRANT 
Rating:
5.0

Customer did not leave a comment.

Frank Michaels 
Rating:
5.0

Been there many times and always satisfied. Delaney provides great and friendly customer service.

Gil Fornaris 
Rating:
5.0

The crew at each location for pickup and drop off were excellent; they were courteous, informative, and cheerful. Thanks, David K.

David Kimberly 
Rating:
5.0

When reserving online, make it clear to the customer that pick-up time is a serious matter and missing it more than 1 hour will cause your reservation canceled. It was scary when I arrived to pick up and got told it was cancelled, while booking online it seemed like select a pick up time was a relaxed and approximate thing which wouldn’t really matter as you already reserved. Luckily the trailer I wanted was still in stock with no problem, but it can cause serious issues and upset customers for you. I’d either remove that cancelation rule and make it like car rental flexible, or make it a huge warning online when selecting pickup time.

Ismail Shahtakhtinski 
Rating:
4.0

Will do more business in the future. Thanks

john mitchell  |  Overall Experience 
Rating:
4.0

Everything was okay but we weren't informed that we had to return the car carrier to another location and not to the place the truck was being sent. Thankfully we called from the road with the arrival time and they helped us out. The trailer was missing a bolt and it took two different trailers to find one that wasn't defective, which set us back a long time leaving the area. Things were okay but not ideal, honestly, regarding the service. However, the place is clean and well run.

JENNY JUHNKE 
Rating:
5.0

Delaney and her team are excellent! If your moving and need a truck and temporary storage you can’t go wrong with this facility and staff.

SIMONOLIVER TRIGGER  |  First Impressions 
Rating:
5.0

Good

tony cheng 
Rating:
3.0

I was unpleasantly surprised by the amount of information and confirmation that delayed the pick-up of the rented truck for about 20 minutes. The instructions were not clear! Upon return of the truck, I informed the employee that I had added gasoline and he thanked me for the donation. I also informed him that the steering needs to be checked as the truck kept deviating from the intended path. Thanks, Larry Mercado

Hilario Mercado 
Rating:
5.0

Amazing customer service. The best team

GELILA GEBREAB 
Rating:
5.0

Great promotion of free storage with a truck rental. Easy access and clean facilities.

CHELSEAHOPE PAGAN  |  First Impressions 
Rating:
5.0

Quick, efficient servie

Ella Leeper 
Rating:
5.0

A+

Jorie Wimbish 
Rating:
4.0

Customer did not leave a comment.

Benjamin Brady 
Rating:
3.0

Very difficult to get in and out quickly if there is a lot of people picking up and dropping off. There is a large inventory of vehicles but there is limited space to park your personal automobile. However the staff is kind, courteous and very helpful.

Jennifer Chapman 
Rating:
5.0

Again, quick process in and out. Very thankful.

Jay Wilson 
Rating:
5.0

Customer did not leave a comment.

Byron Cody 
Rating:
5.0

Incredible Uhaul UBox experience! Shipped from Springfield VA Uhaul and arrived at Murrells Inlet SC Rotts Automotive Uhaul facility. Incredible helpful service from Rotts Automotive Uhaul, loading 6 boxes onto 2 UBox carriers for driving to my home. Very efficient and so friendly!!! Thanks so much!

SUSAN MAULDIN 
Rating:
5.0

Customer did not leave a comment.

robert vettori 
Rating:
5.0

Delaney was fantastic. Very pleasant, kind and knows what’s she is doing. Great attitude and Great customer relations . I am a repeat customer as she is always wonderful to deal with .

Warren Coffey 
Rating:
5.0

Customer did not leave a comment.

Jason Mclear 
Rating:
5.0

Customer did not leave a comment.

Jason Mclear 
Rating:
5.0

Very good location good customer service

Hicham Fizaoui 
Rating:
5.0

Front Desk person was polite and attentive. Keep up the good work.

Zarifdzhon Sharipov 
Rating:
5.0

Customer did not leave a comment.

Jason Mclear 
Rating:
5.0

None

Emmanuel Manley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Maxwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Cruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Price  |  Overall Experience 
Rating:
4.0

Hallway is too narrow to get long items into the storage room.

Tina Czopek  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Wilfredo Sosa  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul Lepley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Yost  |  Overall Experience 
Rating:
3.0

I tried to rent a 5x5x8 storage locker. All transactions were completed, and I was given a map of the facility with instructions. The map was ALL wrong; I was instructed to go to the wrong side of the building. I finally found my unit, and it ended up being a 5x5x5 bottom locker. Not what I purchased and incorrect instructions. Idk what happened. I went back to the office to ask, and was told that as long as I was okay with the smaller size, I could keep it. Not great communication by your staff.

Sara Bowen  |  First Impressions 
Rating:
5.0

The manager was super

Kim Sievers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shekiba Houshmand  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Saylor  |  Overall Experience 
Rating:
5.0

BLUF: I highly recommend using this U Haul shop. I've had multiple storage units and rented over a dozen trucks and trailers from the Port Royal location over the past 6 years. The general manager and her staff always ensured my experience was exceptional! Thanks to TEAM PORT ROYAL U-HAUL for going above and beyond!!

Christopher Reardon  |  Overall Experience 
Rating:
5.0

Initially received two 5x10 units, rather than the 10x10 unit I reserved, but staff fixed this within minutes and were very helpful. Thanks!

James Garrett Kizer - PJI Law as Attorney for Amy Gladeck  |  Online Move In 
Rating:
5.0

Great staff and very clean. Pricey

Mary MAHAFFEY  |  Overall Experience 
Rating:
4.0

It’s a popular place so parking can be a challenge. However, the facility is pretty clean and the management and staff are very good to work with.

Daisy Broker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW HAEFELE  |  First Impressions 
Rating:
5.0

I’ve used this facility from Feb 2019 to Dec 2023 fo ubox receipt to storage to shipping out once again. They’ve upgraded the people who work in the office and that’s reflective of my rating. Definitely would recommend with current crew!

Jane Gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Seger  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeshua Alston  |  Overall Experience 
Rating:
5.0

Wonderful staff and manager extremely friendly and helpful.

Jacques Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathryn Mihalich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KHALIDAAHMED MUSA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rida Javaid  |  First Impressions 
Rating:
2.0

The facility was almost always dirty. I saw used water bottles and I watched them sit in the same place for about one week. The bathrooms are always grotesque and being able to access the moving carts was always a chore. Staff wasn't terrible but they could have been more friendly. 2 out of 10 would not recommend.

Darell Grimes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Silmarie Carbonell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Ross  |  Online Move In 
Rating:
5.0

It was a pleasure to deal with the UHaul crew at the Springfield location!

Dusan Vujosevic  |  Overall Experience 
Rating:
5.0

I like its was great experience.

Domingas Costa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ellen horton  |  First Impressions 
Rating:
5.0

This is the best Uhaul location in Northern Va . They are well organized and very attentive to their customers . The Gm was very friendly and helped me make the choice on a storage unit that was perfect for my storage needs!

EDWINB ESPINOZA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shekiba Houshmand  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn McAllister  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria New Cater  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ervin Osei-wusu  |  Overall Experience 
Rating:
5.0

Delaney and her staff are the best. Always helpful and always available and knowldedgable.

James McGee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shekiba Houshmand  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marlene Kringen  |  Overall Experience 
Rating:
2.0

I rented my 10 by 10 only in April at the military rate of like $159 a month--a pretty good deal. Last week I received a letter from U-Hual saying the rate was going to $189 a month. It is no longer worth the price. I think U-Haul is a great company overall and your trucks are super-well maintained but I feel the significant rise in rates for storage was dishonest--i.e., getting someone in at a cheap rate and then jacking up the price a few months later after they've put all their stuff in your facility. I just cleaned it out yesterday but would have stayed had the price not be unfairly raised. It borders on unethical. Shame on your corporate leadership for being such shady and greedy operators!

FRED SCHWIEN  |  Overall Experience 
Rating:
4.0

I honestly really liked that U Haul keep their promise that the first month was free and that the facility was really clean. However, a big issue that makes me not want to get this storage again is that my storage space can only be accessed with stairs, and so that just made the moving process that much more difficult. Please at least set up a ramp or something. Thank you.

Nicholas Hwang  |  Overall Experience 
Rating:
5.0

Super confusing layout of storage units.

Matthew Baldwin  |  Overall Experience 
Rating:
5.0

Very clean, organized, and safe facility.

Sarah Bindbeutel  |  Overall Experience 
Rating:
3.0

Ran into problems when returning truck and had to wait a longer time than usual because of putting bill on hold due to payment change.

Nancy LaPrade  |  First Impressions 
Rating:
5.0

Terrific customer service. My first assigned unit was upstairs but when I spoke with the two "owners" they were able to find a unit for me that didn't require steps. They were both very friendly and helpful.

charles gleichenhaus  |  Online Move In 
Rating:
5.0

Very, very, very nice and polite staff, was crowded and people were blocking the path when I first arrived. They kindly moved to give us space. Plenty of carts. Clean and safe environment.

Ginger Myers  |  First Impressions 
Rating:
5.0

The team was most accomodating. This is not a complaint but a kind observation. Access by stairs in any facility is not a plus when it is the only option to move large furniture into. Again not a negative comment---a kind observation.

langston scott  |  First Impressions 
Rating:
5.0

This is the best uhaul in the DC area. The staff is awesome, the facilities are clean and it's a pleasure coming here.

Vasilisa Carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emma Myers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MASON DOWNING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dusan Vujosevic  |  First Impressions 
Rating:
3.0

The process was easy, getting to the location was easy, but the fact that there were only stairs to get to my unit was atrocious. It would be nice if there was at least a ramp to get to my storage unit.

Nicholas Hwang  |  Online Move In 
Rating:
5.0

Great staff and very clean

Thomas Griffin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kimberly Timmons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ethan Taylor  |  Overall Experience 
Rating:
5.0

Easy to reserve, move in, and access when needed.

Ric Rodriguez  |  First Impressions 
Rating:
5.0

Daylon is amazing! Very helpful!

Stacy Hoevenaar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Quick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brent Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander Ethier  |  Overall Experience 
Rating:
4.0

Great facilities and infrastructure. Clean and well-maintained. I just don’t know why there are stairs to access some storage units

Adrian Kao  |  First Impressions 
Rating:
5.0

Very friendly staff, very clean, easy access, fast location.

Ludwing Jimenez  |  First Impressions 
Rating:
5.0

Excellent staff, the guys who work here are helpful, nice and very pleasant to work with. The alarms for each unit are a great add on. This is the best U-Haul location by far (Springfield). The Chantilly location on the other hand was horrible, disorganized and the staff has no clue what they are doing. The Herndon location is the worst - I had a free month reserved (one way trailer rental) and the 2 women who work there said it's not free anymore because "the general manager doesn't allow it" even though the dispacth and traffic departments at Uhaul both confirmed the first month is free. Someone from leadership needs to have a conversation with this general manager who is making up her own rules and losing customers.Overall experience - I will not use U-Haul again and will not recommend it unless they go to the Springfield location. It's not worth the headache.

Vasilisa Carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy Chen-Petrus  |  Overall Experience 
Rating:
5.0

Staff was consistently friendly, professional, courteous and helpful!

Cynthia Macomson  |  Overall Experience 
Rating:
5.0

Great storage facility, staff was wonderful with the set up. Thank you!! If we ever need storage again we will pick this facility for sure!!

Audey Moree  |  Overall Experience 
Rating:
5.0

Great service and supportive staff. Nice facility with well maintained environment. This is why I am a repeat customer.

jimmy hargrove  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Braudaway  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ORLANDON HOWARD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harrison Mcclintock  |  Overall Experience 
Rating:
4.0

24-hr only on request even though the facility advertised it as standard. Bit of a confusing thing but I figured it out. Otherwise, great service, staff helped me move small stuff, and I was well assisted.

Justin Alford  |  Overall Experience 
Rating:
5.0

Over all👍👍👍💯

tolibdzhon ismoilov  |  Overall Experience 
Rating:
5.0

Sydney and Rob went above and beyond to accommodate my storage needs. The rest of the staff was friendly and helpful and I was impressed by the cleanliness of the storage areas.

Yoshema Bryant   |  First Impressions 
Rating:
1.0

The storage was fine. Easy I and easy out. The truck rental was a total disaster. First I was given the incorrect truck from what I reserved. Then I was given a replacement that was blocked in by other vehicles. The third truck had issues with the ignition locking up. When I went to do the online check there was no record of the truck rental. When I called the helpline, I was listed as having three rentals. To add to the issues I was charged a gas fee when I returned it with more fuel than what I checked out. I also was charged a cleaning fee when I returned the truck in immaculate condition. It took multiple phone calls and several HOURS to resolve the problems and receive reimbursement for the unwarranted fees.

Michael Harris  |  Overall Experience 
Rating:
4.0

There should be a prorated rate, I only needed a week and had to pay a whole month.

Tracey Streck  |  Overall Experience 
Rating:
5.0

This is a really great store. The staff are great, the facilities are top-notch and the whole experience was great. Well done, folks.

ESTA ALLEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david epperly  |  Overall Experience 
Rating:
5.0

Splendid.

COSMAS OSIGWE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARON HOUSER  |  Overall Experience 
Rating:
5.0

The only issue I had was that the price could have been a bit lower.

Louis Tyson  |  Overall Experience 
Rating:
5.0

This has been a been a very convenient and accommodating location. Friendly and attentive staff all around!

Robin Avery-Barnard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal Stoderl  |  Overall Experience 
Rating:
5.0

Clean, staff are helpful and friendly. Great storage!

SHAPHAWN WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Bakovic  |  Overall Experience 
Rating:
4.0

The storage area overall is well lit and clean, only problem is the storage Units are very dark. And the inconvenience of the one elevator and one entrance are hard. The staff is very friendly and helpful though. Would use again. There was a big moth problem in mine when I went to check on my stuff. And the rat trap in the unit and somehow leaked the blue rat poison onto a rug of ours.

Hayden Howard-Browne  |  Overall Experience 
Rating:
5.0

When you need a place like this it's very gratifying to speak with friendly staff Place was large it seemed to help being so

John Cummings  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Peters  |  Overall Experience 
Rating:
5.0

Great staff !!

PatriciaandLuis Diolazo  |  First Impressions 
Rating:
5.0

Staff here are 100% fantastic.

Candace Lewis  |  Overall Experience 
Rating:
4.0

The web inventory and the actual inventory are not similar

Sinshaw Demisse  |  First Impressions 
Rating:
3.0

Meets all requirements. Friendly staff. I reserved an elevator accessible storage that indicated it was available, but only stair accessible storage was actually available. Very clean.

Michael Donnelly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMARRI FULTON  |  Overall Experience 
Rating:
2.0

Staff was seemingly untrained and uncoordinated in issuing a new storage unit. The first unit they assigned us had an existing lock on the door, and it took over an hour for the staff to assign us a new unit. After the re-assignment, the staff apparently mis-typed in our selected passcode, and it again took nearly an hour to obtain a resolution.

Andrew Dowdle  |  Overall Experience 
Rating:
5.0

Great experience with professional and polite staff. After the disaster of dealing with Uhaul of Falls Church, Springfield's location was incredible. Thank you.

Kevin Arpin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Giancarlos Perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanie Millender  |  Overall Experience 
Rating:
5.0

The staff are always very courteous and friendly as well as helpful and knowledgeable. My experience has been great!

JENNIFER SHORT  |  Overall Experience 
Rating:
5.0

All the staff I met were wonderful

Lina Huggins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario Dillon  |  Overall Experience 
Rating:
5.0

All employees were kind and helpful!

SHAPHAWN WILLIAMS  |  First Impressions 
Rating:
5.0

Very clean and safe

Christopher Schubert  |  Overall Experience 
Rating:
5.0

Thank you for providing a safe place to keep our property over the past months. We greatly appreciate how helpful you have been on the times we needed your support.

Susana Statham  |  Overall Experience 
Rating:
4.0

No worries, no issues!

Peter Rafle  |  Overall Experience 
Rating:
4.0

Thank You for ALWAYS providing a SAFE and very Welcoming Environment and Atmosphere at the Springfield/ Port Royal facility. Every Staff member Always made me feel WELCOMED and valued! Very important! I will HIGHLY recommend this facility and services to EVERYONE I know!

Joyce Matthews  |  Overall Experience 
Rating:
5.0

Great service, no issues!

portia hott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fadi Hijaz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Watkins  |  Overall Experience 
Rating:
5.0

Very nice service!!!

Audey Moree  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIchael Gleaton  |  Overall Experience 
Rating:
5.0

We have awesome experience with U-Haul. From the help we got from Delaney, Sidney, Akeem, Jay, Cam and to the rest of the employees. Thank you!

Herbert Manila  |  Overall Experience 
Rating:
5.0

The staff at this location were super helpful with getting our storage unit set up. The unit was the perfect size and came clean.

Brandon Race  |  Overall Experience 
Rating:
5.0

Good

Shahid Mehmood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mercedes Engle  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Peng Ren  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kris Chillar  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kyle Albers  |  First Impressions 
Rating:
5.0

Great staff. Super friendly. Helpful. Clean facility. Modern, spacious, and well lit. Would recommend.

Logan Leathers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario Dillon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steve wallace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa Johnson  |  First Impressions 
Rating:
5.0

Amazing service all around !

MIchael Gleaton  |  First Impressions 
Rating:
4.0

Somebody was able to fully rent a unit on my account - this isn't my rental! I do have a rental already, but this new one isn't mine. Isn't there some kind of verification like, "is this your phone number, is this your address, is this your email?" before they sign the contract? How did the sales person or the customer not notice that THIS ACCOUNT WASN'T THEIRS?! To be fair, when I called to correct it, Michael was very helpful in trying to understand the situation. I sincerely hope it gets resolved asap.

Asharay SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICK NOLAN  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Caitlin Cancino  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAY TOLSON  |  Overall Experience 
Rating:
5.0

Very clean. Restroom was also clean and accessible. Aisles were wide and easy to navigate. Never waited long for dock access.

Sharon Pate  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID HUGHES  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Francis Johnson  |  Overall Experience 
Rating:
5.0

Always the best at Port Royal Uhaul

JEREMYNICHOLAS DAYTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Percey  |  Online Move In 
Rating:
5.0

I'm a returning customer. We used this location when my son moved from VA to MS. The staff is always super friendly, helpful, accommodating, and knowledgeable. The facility is always clean and well maintained.

kristina Cronin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin Otey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hieu Vo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tony crupie  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAY TOLSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rachid Aboulfadl  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAPHAEL WARD  |  Overall Experience 
Rating:
5.0

I would use Uhaul again if I had the need.

julie white  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarah Lampazzi  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Xavier Reed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Mays  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keieownna Hightower  |  First Impressions 
Rating:
5.0

The entire staff here at Port Royal are the best group of associates I have ever seen in the storage industry. They all go above and beyond for their customers.

norman dawson  |  Overall Experience 
Rating:
4.0

There was confusion on the office and access hours and being given 24 hours access to my storage, the staff was very friendly and helpful however. the facilities are clean and well kept

Hayden Howard-Browne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael reed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherrie Lovejoy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vera Hong  |  Overall Experience 
Rating:
5.0

It is always a pleasure doing business @ this location. Staff is on point with customer service and facility always well mantained.

SHILO WAYNE SMELSER  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Angela Elong  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Geoffrey Warmuth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Birchfield  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TOYA ADDISON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lillian Ankrah  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

attallah killebrew  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill Hoehn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anne pond  |  First Impressions 
Rating:
5.0

Cleanest storage I’ve ever had.

Brett Lemmon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hugo Coz  |  First Impressions 
Rating:
4.0

Nothing is perfect!

Goder Yohannes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amara kamara  |  First Impressions 
Rating:
5.0

Keep same friendly people at this office will be helpful for consumer

Dagoberto PINEDA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaydee Esperat  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brian Lisle  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William Smith III  |  First Impressions 
Rating:
4.0

At times my alarm would go off even though I checked in. Also the is not adequate lighting and space in the loading area when I was there. Parking for access across from the storage dock should be for tenants not trucks. It gets too congested in the back

Paul Wigginton  |  Overall Experience 
Rating:
5.0

I was very impressed with the facility and the staff. Everything was very clean and well marked. There were carts available to use and there was a bathroom. It was all well thought out.

Patrica Walter  |  Overall Experience 
Rating:
5.0

I was very pleased with arranging for a storage unit and the process for payment. Thank you!

Juanita Balenger  |  First Impressions 
Rating:
5.0

Thank you for everything.

Regina Phillips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Phillips  |  Overall Experience 
Rating:
5.0

The staff was always friendly and helpful. The storage room was well lit and clean.

GAbrielle BestHusband  |  Overall Experience 
Rating:
5.0

Your crew on Port Royal road in Springfield VA are top notch. There seemed to be a young lady running the show and she really has her act together. She should join the Marinez.

GENE hodges  |  Overall Experience 
Rating:
5.0

Friendliest uhaul staff I have encountered to date-my compliments to the young man who helped me through the inprocessing as well as the cleanest facility I have rented at!

Roel Mancha  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rebecca wieser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SALAHUDDIN TAUHIDI  |  First Impressions 
Rating:
5.0

I’ve always had a great experience using U-Haul’s equipment. I will not hesitate to use U-Haul in the future. Special thanks should go to Ms. Sydney Hewette for helping us with storage unit selection. She is a professional with great experience.

Ali Sodeifi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sherika Jenkins  |  Overall Experience 
Rating:
5.0

Great first time experience at this facility. From customer service to facility, everything was great.

Marcel Ocampo  |  Overall Experience 
Rating:
5.0

This U-Haul place is absolutely the best. From Manager to staff, they are very welcoming, friendly, and will go above and beyond to keep you as a client. They are the best. I love going to them for all my rental needs now. Please Try them and you will not be disappointed. They will work with you and will accommodate all your needs. I used to go to Home Depot for my truck rental needs. Not only they are expensive, they are also not friendly and will overcharge. For storage needs, I used public storage and Mini U storage. My belongings got moldy with public storage due to water damage and many of their employees are not nice nor professional. At Mini U storage, though they seems nice, they are inflexible and some of my belongings are damaged by mice/rat. It is too bad U-Haul Port royal doesn’t have drive up units but still the best.

Hermine Zossoungbo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Albrey Felder  |  Overall Experience 
Rating:
5.0

Everything is ran smooth and staff is helpful and kind

John Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICKNICHOLAS CAROSI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassell Robinson  |  Online Move In 
Rating:
5.0

Great staff! Professional and knowledgeable!

Margaret Couture  |  First Impressions 
Rating:
5.0

Good service

Ligia Abaunza  |  Overall Experience 
Rating:
5.0

This location was EXCEPTIONALLY CLEAN!! I appreciated this experience very much. My property was protected in a safe, pristine, and vermin-free environment. The manager, Delaney far exceeded expectations. I greatly appreciated the positive customer service. I would absolutely recommend this location to family, friends, and strangers alike.

Stephanie Luster  |  Overall Experience 
Rating:
5.0

Friendly staff and well kept facilities

Marcel Ocampo  |  First Impressions 
Rating:
5.0

Awesome.

Herbert Manila  |  First Impressions 
Rating:
5.0

This place is just best Uhaul I have ever been too! The service reps are fantastic and really care about your needs. Thanks!

PATRICKNICHOLAS CAROSI  |  First Impressions 
Rating:
5.0

The staff was helpful and very friendly. Everyone was very accommodating, answering any questions no matter how small.

Chaquana AMOS  |  First Impressions 
Rating:
4.0

Good but too expensive

CINDY CALLAHAN  |  Overall Experience 
Rating:
4.0

While my overall experience was good, the employees need to be trained on customer service. Customers should be greeted immediately; on multiple occasions I walked up to the counter and stood there for at least a minute with no acknowledgment of my presence by the person working behind the counter. Finally, *I* had to initiate the interaction or it would have been longer. On another occasion I went to the counter when no one was there. I waited for a couple of minutes and then I called the store on the phone to see if that would get anyone to show up. It didn't. Finally, someone walked in from outside with a bag of fast food. Again, no greeting to me or apology for me having to wait. Good customer service is the key to any successful business (ask Disney or Nordstrom) and can be the difference between having a good operation or a great operation. People need storage facilities and rental vehicles so you will alway have customers, but if you want to take your location to the next level, make good customer service a priority.

David Eby  |  Overall Experience 
Rating:
5.0

Unit #2443 was NOT a FULL 5 X 10 full size because of its ceiling blockage.

Young Kim  |  Overall Experience 
Rating:
4.0

Chardonnay went above and beyond when she found out my access card was not activated properly by the office staff. She was assisting another customer at the time but made sure to keep me up dated on the status of my problems. Which made me feel valued as a customer with Uhaul. The office staff need better program I had to make several trip to the office about the unit I received the same day.

Cheredee Tibbs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adriana Romero  |  Overall Experience 
Rating:
3.0

It’s nice and the employees were great, but it was a huge pain bringing all of my stuff to the back of the facility and up a flight of stairs. I would not go back for that reason.

Joseph Burger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Singer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Baodong Hu  |  Overall Experience 
Rating:
4.0

The young lady at the Springfield location should get a raise, very pleasant and helpful.

Leroy Markland  |  First Impressions 
Rating:
5.0

Mariam was extremely helpful and a delight to meet!

Patricia Demont  |  First Impressions 
Rating:
4.0

The manager ( I do not recall her name) was a pleasure to interface with when needed. She resolved a few issues we had easily and quickly, making the inconvenience as short as possible.

Brett Goldberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaime GARCIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Forster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry Cornwell  |  Overall Experience 
Rating:
5.0

Staff very helpful & friendly. Facility very well maintained.

Timothy Libeau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NIKKI SMITH  |  First Impressions 
Rating:
5.0

Really enjoyed everything about this facility not only was the place always neat and clean but all the staff members were very friendly and helpful whenever I had any interaction with them.

JACQUESEMMANUEL RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Very clean & accessible. Always felt safe with the security system. Nice to be able to rent a truck and buy the packing supplies in same facility, also. Full service facility.

Paula Kane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa warne  |  Overall Experience 
Rating:
4.0

Staff are knowledgeable and helpful but not as friendly/customer service oriented. They’re not rude or anything (thank you for that!), it is just that they’re always explaining and doing everything in a rush. I understand this might be needed when it’s really busy but when it is not then speaking at a normal speed and making sure customers understand is OK.

Ingrid Garay  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

evelyn clemmer  |  First Impressions 
Rating:
5.0

In and out with a smile from all.

JACQUELINE WOOD  |  Overall Experience 
Rating:
5.0

People here are very informed, polite, and quick.

norman dawson  |  First Impressions 
Rating:
5.0

People here are very informed, polite, and quick.

norman dawson  |  First Impressions 
Rating:
5.0

The staff at this location are very helpful, professional and friendly.

Patricia Diolazo  |  First Impressions 
Rating:
4.0

Had to cancel the courtacy storage. In doing so, staffs were efficient.

Young Kim  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACQUESEMMANUEL RODRIGUEZ  |  Overall Experience 
Rating:
3.0

Aunque el equipo que trabaja allí es muy amable tuve muchos dolores de cabeza al obtener un Storange nuevo más grande porq lo necesitaba,el anterior ya era muy pequeño para mi, mi esposo pagó por el nuevo y luego de un día le llamaron para decirle que nuestro Storange se lo dieron a alguien más, y creo q ye esto está muy mal porque si ya pagamos pienso que en el sistema ese Storange ya está ocupado,correcto? En fin ,le dijeron a mi esposo que nos darían otro y el que nos dieron estaba en una ubicación muy mala para nosotros,fui a pedir que nos dieran algo más cercano y me hicieron esperar diciendo que nos llamarían pero no lo hicieron, y yo tenía el tiempo corto para mover mis cosas , tuve que ir al día siguiente personalmente a ver que pasaba con mi situación y en ausencia de la manager,otra persona del equipo me da un Storange más o menos como yo quería pero ya do voy a ocuparlo abrí la puerta y estaba lleno de cosas, ósea que me dieron uno que ya estaba ocupado, tuve que volver a ir a la oficina a decirles lo que estaba pasando, pero mientras hago tantas vueltas yo pierdo mi tiempo valioso que tenemos cuando hacemos una mudanza, después me vuelven a dar otro Storange esta vez fue el tercer intento de tener algo para mi Y finalmente me dan uno que no está ocupado por alguien más,pero otra vez aparece un inconveniente: Este no era el tamaño que yo necesito pero no me quedo otra opción que tomarlo porque ya no había. Más disponibles. Honestamente pasé tres días muy difíciles donde se puso a prueba mi paciencia y pienso que no es justo que mi esposo pago por un Storange y luego se lo den a otra persona y nos hagan pasar tantos inconvenientes En fin , a pesar de tantos inconvenientes debo decir q el trato del equipo es amable pero los descuidos de ese tipo podría afectar al establecimiento, creo qué hay personas que no hubieran tenido tanta paciencia como yo

denis vargas  |  Overall Experience 
Rating:
3.0

Check in process was very unclear. Did not receive a lock for my unit and had to provide my own to secure things. This meant my unit was locked by staff when I first came back to the unit. Did not receive an access card. This meant my alarm went off each time I opened my unit, since the code check in system did not work properly—there was no way to search for my unit and then enter my code, I only had the option to enter my code, which ended up disarming a different unit based on the first person using the same code alphabetically. This is hugely problematic. Never once saw staff check in when my alarm went off. Unfortunately, most of these things are par-the-course for UHaul, which is why I gave an average rating. Storage building was well maintained and appropriately accessible. Plenty of parking.

Joseph Capelouto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Conor McNicholl  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy Copley  |  First Impressions 
Rating:
5.0

Uhaul storage unit. was very clean the staff was courteous and professional. I would definitely recommend and reopen a storage in the future

ALBERT JACKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlos cruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debroah merriner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josephine Witaschek  |  Overall Experience 
Rating:
5.0

Excellent in every way! Thank you!

Sam Gillespie  |  Overall Experience 
Rating:
1.0

1. Had evidence of mice. Droppings and what looked like they/it was chewing stuff to make a nest. 2. I lost my key and had my lock cut off. They didn't have any disk locks left, so they gave another lock. I came to my unit which is about 30-40 minute drive depending on traffic and my unit was double locked. I was pretty angry about that. I called the next day and explained this to a female employee who said they would remove the lock so that I could remove my items and move to another facility with better customer service. I told her I would be there that evening and she said she would have the other lock removed so I could take my stuff. She did not apologize for the staff being to lazy to call or email me advising i would need to stop by during business hours to switch out locks. I arrived after my 30-40 minute drive to find it was still locked. I contacted again the next day asking to speak with a manager, was told there was no manager to speak with and that they would remove the lock, employee did not apologize for my wasted trip. I didn't trust the staff to remove it so I waited until weekend to ensure someone would be there if they had not removed the lock. When I arrived it had been removed. I wasted 2.5 hours of time and gas.

DAVIDADAM BLACK  |  Overall Experience 
Rating:
2.0

Imagine going online and reserving an extra large unit to store a household of items in and then when you arrive, you are told that units of that size hadn’t been available in more than a year. While the employee offered to “set me up” with two 10x10 units not next to each other and one on the 2nd level, this was not what had been reserved and as it turns out, one of the units assigned was a “ghost unit” that wasn’t really there but showed up in the system. After searching for the unit and going back to the office where there was now a line of 15 people waiting, I got to enjoy that fun. A different employee then corrected the ghost unit issue so now I had to put my items into two separated units vice the one large unit that I had ‘reserved” a month earlier. What’s the point of letting people think they are reserving a unit online when they are unavailable?

Charles Duval  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCOIS BOSSELUT  |  Overall Experience 
Rating:
5.0

The lighting inside the unit was nonexistent making it difficult to work with the belongings without taking everything outside the unit, The motion sensors are usually a very good idea, but having to take a walk every 15 minutes to reactivate the lights wasn’t so practical.

Mona Tahar  |  Overall Experience 
Rating:
5.0

Easy move in. Nice facility

SHARON HOUSER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nickolas Brodock  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

attallah killebrew  |  First Impressions 
Rating:
5.0

Helpful, swift, professional service.

Mingquan Ma  |  First Impressions 
Rating:
5.0

Staff was very helpful.

GAbrielle BestHusband  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andy gomez  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful. The website should make a clearer distinction between what is 1st floor vs 2nd with elevator vs 2nd with stairs only

Saqib Khan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

gerald hodges  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Griffin Fountain  |  Overall Experience 
Rating:
1.0

I rented a truck. The uhaul employee who set up my reservation and gave me the truck screwed up all my information and nobody was able to find my reservation. He couldn’t find the uhaul storage facility I was returning the truck to, which was where my storage units were located and already verified I could return the truck there. He was supposed to set up an open ended reservation, but ended up assigning a returning uhaul facility, 1 hour away from my location. He didn’t explain anything about the truck and when I went to pick it up, the hood was up and he handed me the key and was walking away. I had to ask him to put the hood down and ask to do a walk around to see any damages the truck already had. I asked something about the contract and was told, “the smart customers read the contract”

Terri Soroka  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAFIK MASSIS  |  First Impressions 
Rating:
5.0

I found the facilities first rate and at a reasonable price. In addition, they had the hand carts to transport mattresses, boxes, furniture, etc up to my unit from U-Haul truck ... We could make the move on our own without hiring movers.

James Wilson  |  First Impressions 
Rating:
5.0

Superb staff--professional. Quality facility. High recommended

Mark Menotti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bessi Chavez  |  First Impressions 
Rating:
5.0

Todo el personal, Son personas muy amables y el servicio al cliente es excelente:

HECTORANTONIO ANAYA-AGUILAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber Goble  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carissa Vinovskis  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Julia Cudjoe  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Conor McNicholl  |  First Impressions 
Rating:
5.0

The guy helping me was friendly, answered all my questions, and just gave me good, all-around customer service.

David Eby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renee Johnson  |  First Impressions 
Rating:
5.0

I was blessed to have the opportunity to help during the move, my only improvement is to create a lift with railings for safety to left on one side of the second floor storage units instead of the up and down stairs as the only option, it will help greatly, thanks

Marvin Merillat  |  Overall Experience 
Rating:
5.0

Everyone was great, super helpful & friendly from Sydney to Johnny to Zachary to Delaney Klinkert. Thanks again y’all. It was my first time renting & they made it a great experience

Haseeb Frahmand  |  Overall Experience 
Rating:
4.0

Love the cleanliness of the storage facility and storage unit.

DELREO REGINA NORRIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohammed Aljebrin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos Nalerio  |  Overall Experience 
Rating:
5.0

Akim was very friendly and helpful

Mona Tahar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Pugh  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Conor McNicholl  |  First Impressions 
Rating:
5.0

Thank you for the free one month Storage

Robert Stewart  |  Overall Experience 
Rating:
3.0

The staff was friendly, but not as helpful. I had a hard time checking into my unit due to the staff not asking the right questions to help me understand the process. When I got to my unit there was a lock on it, I called the office as I had my hands full and they provided me with another unit(that one also had a lock on it). Finally, the guy came out to assist me and found me a suitable unit and I was on my way.

Ariana Brown  |  First Impressions 
Rating:
4.0

It was a little deceiving, I didn’t understand when I rented a split level that it meant it was on the top floor. It sounds like it would be a unit with two levels. getting my mattress up the stairs was really hard

Alexandra Maryanopolis  |  First Impressions 
Rating:
4.0

The loading dock area was a bit crowded. I was able to get the job done, but i had to park my truck a few spots away from the loading dock. I recommend increasing the ratio of loading dock parking lots to storage square footage in future building designs.

Jordan Womble  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathon Genova  |  First Impressions 
Rating:
5.0

Johny is awesome and very helpful! Great employee!

Griffin Fountain  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Stewart  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSE DIAZ LARIOS  |  Overall Experience 
Rating:
5.0

Helpful, nice and friendly people 😊

Carolina Salazar  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DRAKEOWEN NIXON  |  Overall Experience 
Rating:
5.0

Great staff and GM (Delaney)!

KARL GOLOVIN  |  First Impressions 
Rating:
5.0

Great staff and GM (Delaney)!

KARL GOLOVIN  |  Overall Experience 
Rating:
5.0

General Manager assisted me. She was friendly and helpful. Truck was ready at 8 am with hand truck and pads.

Charles Powell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amira Djebbari  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William Collins  |  First Impressions 
Rating:
5.0

When my original location (Newington-terminal rd), which was booked nearly a month ago, did not have a unit available for me, this location was quick to offer some space. Moving in was a cinch.

Joseph Capelouto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Goodwin  |  Overall Experience 
Rating:
5.0

I am so thankful for everyone at uhaul location Braddock everyone one was very helpful and understanding during my separation and helping me set up time for ex to pick up his stuff ...I appreciate all the devotion taken with me . U guys are the best

nataly quintanilla  |  Overall Experience 
Rating:
5.0

All the staff and manager were amazing through the whole process. Rented a truck twice and rented a storage unit. Customer service and business practices is at an all time low and this place goes above and beyond…refreshing. Thank you for the wonderful service and help. Especially, our family was going through a traumatic event and you didn’t know..so thank you for being so professional.

MARK WINKLER  |  Overall Experience 
Rating:
1.0

This specific U-Haul I had no issues with, I have been renting trailers from them for 5+ years, however my treatment by U-Haul in Chantilly, U-Haul in Hagerstown and U-Haul Corporate made me take my storage elsewhere, as well as I will never be renting another trailer from U-Haul after my last experience. Everything about it was inconsistent and unprofessional, and as such a large company I expect so much more.

tyler crowder  |  Overall Experience 
Rating:
5.0

Polite staff, got through my paperwork quickly, clean and well-maintained, what's a courtesy carts.

Mark Dawson  |  First Impressions 
Rating:
5.0

Staff was great

Eric Wend  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chanel cohen  |  First Impressions 
Rating:
5.0

Thanks for excellent service

MICHAEL GATHERS  |  Overall Experience 
Rating:
5.0

Moving all items into the storage unit was a breeze. Top quality facility - highly recommended.

James Birchfield  |  First Impressions 
Rating:
5.0

The people who work here are outstanding. Friendly, helpful, smart, quick helpful. I hate Moving but somehow they make it pleasant. They are the best. In a way they remind me of people who work at Disney world. Just so wonderful.

Roche Madden  |  First Impressions 
Rating:
5.0

This facility is the best storage facility I have ever used and I have used many! They are so friendly and the bathrooms are spotless!

RENEE WALDROP  |  First Impressions 
Rating:
5.0

Ended up renting a storage unit at UHaul instead of one I'd just rented elsewhere because the staff was so friendly and helpful, and simply asked "why didn't you rent here?" Honesty, I only thought of UHaul as a vehicle rental place, but it's so much more!

Mary Bergeron  |  First Impressions 
Rating:
5.0

A+++++

Mustafa Ali  |  Overall Experience 
Rating:
5.0

Hi, this Uhaul location is Very Clean and has a Very Awesome Staff and You Will Never Be Dissatisfied, I Truly Recommend This Location, Unfortunately I Lost My Storage Unit And Hope That Someone Have A Heart and Return At Least Important Papers And Other Things Even If I Have To Buy Some Things Back, My Info Is There. Thank You! Awesome Location And Team You Guys Are Special And Thanks For Your Love And Support❤

Donna Jackson  |  Overall Experience 
Rating:
5.0

Overall Excellent Service!

bong lee  |  Overall Experience 
Rating:
5.0

Me gusta la atención de todo el personal son excelentes personas y la atención al cliente es excelente

HECTORANTONIO ANAYA-AGUILAR  |  First Impressions 
Rating:
5.0

The restrooms were not available for us as they were both out of order.

Andrea Ford  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

james convery  |  Overall Experience 
Rating:
5.0

All staff have gone above and beyond to be helpful under at times extremely trying circumstances. I would like to especially commend Craig Russell for his excellent management of the facility and Delaney, whose professionalism and courtesy to even the most rude people exceed expectations. Thank you!

alexandre ryjik  |  First Impressions 
Rating:
1.0

I have been a customer for two years when I visited my unit to remove the items for my sister who moved from NY. We noticed all of our things were covered in mold. Although, Craig and his team were super helpful and empathetic it’s so disappointing because we are out furniture. Waiting for a claim to be files

Princessa Williamson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Yanul  |  Overall Experience 
Rating:
5.0

Helpful and easy! Question, were we supposed to receive a lock? Luckily a store with locks was nearby though!

Michael Perrin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Newmeyer  |  First Impressions 
Rating:
5.0

Staff was very helpful and informative. A great experience and a top-notch facility.

michael reed  |  First Impressions 
Rating:
5.0

They have one of the best customer service. Very friendly and always helpful. I used to go to Home Depot for their Van. Never again.

Hermine Zossoungbo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Armour  |  Overall Experience 
Rating:
5.0

It safe and nice Customer service

tigida kamara  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SIlvia Chavarria  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Price  |  Overall Experience 
Rating:
4.0

They set me up with a 24 hr access code. Not sure why (a person renting a unit needs more than 24 hr access). After 7 PM I was unable to open the doors. I called and let the facility staff know and they weren’t really helpful. That was very inconvenient. Luckily, some other people showed up and we were able to finish unloading the truck. I had to call the facility again today to inquire what had happened and ultimately request a card. I invested more time than needed.

Ingrid Garay  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bong lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joel smith  |  Overall Experience 
Rating:
5.0

I’ve had a rough couple of months, and the staff has been supportive and kind through all of my transitions that necessitated the use of the unit and moving trucks. Great staff great facility!!

NICHOLED YAWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Reid  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Gomez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Neil Arthur  |  Overall Experience 
Rating:
5.0

The employees were very helpful,professional And went above and beyond to make business a pleasure

Michael Henry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas mcginlay  |  Overall Experience 
Rating:
4.0

The girl at the counter was not wearing a mask. Please ask them to wear masks.

Johnathan Krause  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arisleidy Aquino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Gomez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Gomez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Hahn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kwai Alier Kwai  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joel smith  |  First Impressions 
Rating:
5.0

Over the past 8 months I've rented two trucks and a storage facility. I've worked with several different staff over the last 8 months. Amazingly ALL of them are professional, curious, and knows their job. I move every couple of years and dealt with u-Haul all over the USA. I can tell you this store should be the model of customer support and how to do business the right way. Hats off to this store and their excellent staff. Oh, and the I left my stuff in storage for 4 months - no bugs, no issues! And no, they didn't raise the fee after 3 months, like some other places.

JOHN MATHEWS  |  Overall Experience 
Rating:
5.0

Since using UHaul there were never a time of slow or bad service. The employees were always friendly with such good humor and laughter. Will continue to use UHaul for my rental needs.

JOSEPHPERNEL IRV HART  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohammed Alseari  |  First Impressions 
Rating:
5.0

Well lit and clean with easy access

donald rhodes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

debroah merriner  |  First Impressions 
Rating:
5.0

Never used U-haul and didn't know the extent of their services. I'm impressed. I rented a truck, secured a storage unit, bought a box set, and used a mover from their recommended website MovingHelpers.com. Their prices are great. The staff was great. The facility is great. The movers were great. The facility was clean, large and very well lit. Movers emptied a 15-ft truck of furniture into a 10x10x7 space in less than an hour with no accessibility problems at all. I'd recommend U-haul to anyone needing to rent a truck, store furniture or move belongings.

Paula Kane  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dunia urbina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank Porpotage  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MASON DOWNING   |  Overall Experience 
Rating:
5.0

Truck rental and storage with a trusted company. Brilliant.

Gerald Hopkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevina Fullwood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen Snyder  |  Overall Experience 
Rating:
5.0

Clean, well run location

RICHARD SWAN  |  Overall Experience 
Rating:
5.0

The rate quoted by customer service is different than the rate that will be charged after the “free 30 days”.

SHARONDENISE MALLORY  |  First Impressions 
Rating:
5.0

Excellent and professional staff.

daniel cruz  |  First Impressions 
Rating:
5.0

I have worked with U Haul before, but this experience was next level. I worked with John and Delaney and they were just amazing. Both John and Delaney were altogether efficient, attentive, down to earth, transparent, helpful, solution and action oriented. The team at the Springfield Uhaul and Storage is super tight-knit and everyone is very helpful and very dope. I drove from Las Vegas to Springfield VA over 3 days. The team at this Uhaul was so supportive and helped so much. They were sincerely empathetic to my journey and allowed me to store my trailer at the facility. John was a key player, and helped me unhitch, and stow the trailer (I already purchased a container, and had the trailer for 3 more days) When I came back the next day to empty and return the trailer, I was foolish, and forgot my key to my trailer. Rich was a baller here, and (after verification) used a grinder to help me open my trailer and access my stuff to store. John, Delaney, Rich: Life-Savers. Team Springfeild Uhaul: Dopest ever. Don't stope being dope. Thank you for being dope. The owner better read this out loud, because that is how good this team is. 15/10 WILL be back again (cuz I need to get my stuff)

DEVIN WILLIAM PENDERGAST  |  First Impressions 
Rating:
5.0

Very good location, friendly and very helpful office workers.recommending to everyone

DINAR KABIROV  |  Overall Experience 
Rating:
5.0

Night and day difference compared to competitor.... Very competitive pricing as well.

jason worrell  |  Overall Experience 
Rating:
5.0

Everyone at the facility and especially the manager Greg are extremely professional, personal and provides incredible customer service.

National Fencing Foundation  |  First Impressions 
Rating:
5.0

Idk if you’ll see this or not but I really do appreciate everything you did for me including this. I still don’t understand why you did what you did but I respect your decision. Thank you yankee

Billy Lakey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Babak Alipour  |  Overall Experience 
Rating:
5.0

Great and smooth check-in process.

Paul Wigginton  |  First Impressions 
Rating:
5.0

I found the storage facility to be very clean and well maintained with state-of-the-art secure access. Clean bathrooms, water fountains, a loading dock, and push carts were a very nice bonus.

Jeremy Dayton  |  First Impressions 
Rating:
5.0

Sidney, Delaney, and Deanna are a huge asset to your location. They are efficient, knowledgeable and courteous. Having dealt with other uhaul facilities, this location is, by far, one of the next locations in thr system. I would highly recommend storage, trucks. Trailers or just some moving supplies. Thank you so much and looking forward to many visits in the future.

CHRISTOPHER DELORENZO  |  Overall Experience 
Rating:
2.0

This is the fourth unit we have gotten at your facility and we were treated so rudely tonight ! The man there was not helpful at all and charged us for a lock ! The ladies at your location we dealt with in previous weeks were very friendly and helpful - they also seem to know me now because I have gotten three storage units from this far - as well, I get the biggest and most expensive units, so they always throw in the lock at no charge. The man at 645pm last night just wanted to leave and charged us for the lock - didn’t bother to look up our account - and just added us as a new reservation - additionally, on top of that, I was returning a 20’ truck tonight too !! All the business I have given you the past two weeks / and given you great reviews / I would expect the same service last night and it was the worst!! I would expect some sort of discount with everything I have with your location - but more importantly, I would expect the same great treatment the ladies at your facility provided previously. The whole process was not what we experienced previously from your location and it completely turned me off from continuing to use your location.

Dor Yacov  |  First Impressions 
Rating:
5.0

Mr. Craig Russell and staff are top notch, very friendly and professional. This was the best storage and Uhaul truck rental experience ever! Thank you!

dawn maria alston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dustin Flansburg  |  Overall Experience 
Rating:
5.0

This experience was very nice! The check in process was awesome!! The salesman was very helpful and polite!! The access to the storage area was easily accessed. I put in a request for a ground floor unit and it was grated. The space was clean! The facility is very close to work! I did not have to take the items home while the building I work in is being renovated. I wanted my items to be safe and secure.

Joyce Matthews  |  First Impressions 
Rating:
4.0

Great location and Good customer service

kesha green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debbie meshew  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cesar huamani  |  Overall Experience 
Rating:
5.0

Really outstanding! Professional, helpful staff, clean, extremely well run facility.

STEVEN BASILICI  |  First Impressions 
Rating:
5.0

My only problem is there was not a small storage unit on the first floor and I had to climb 12 steps to reach the locker. An elderly or handicapped person would have difficulty using parts of this facility.

JEFFREY GOLDINGS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natnael Mengesha  |  Overall Experience 
Rating:
5.0

You have a stellar front team — Deeanne was super nice and helpful. When I had a question; Delaney took care of it(& btw she is a future leader fossure). Even when I was parking the vehicle; other guy at front jumped in and assisted me without any hesitation! In the back, Ms. Joy & other members were helpful, courteous and super attentive as well. Overall 10/10. You got a great thing going on for you!

Tausif Lodi  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Aishabou Hydara  |  First Impressions 
Rating:
1.0

Wrong mileage on van. It shows 820 and on paper was 769. Gas tank was half and they wrote 1/3

SANDEEPKUMAR BHARDWAJ  |  First Impressions 
Rating:
5.0

I use uhaul and storage quite often, I was very happy with this location.

Kevin Brown  |  Overall Experience 
Rating:
5.0

Was shown a unit and checked out within 15 minutes. Friendly, expeditious service. Night and day difference in experience compared to nearby competitor, in which I literally turned around and asked for a refund.

jason worrell  |  First Impressions 
Rating:
5.0

Helpful staff!

RICHARD SWAN  |  First Impressions 
Rating:
5.0

The staff are most helpful, it’s so convenient to pay using your website

Clyde Harmon  |  Overall Experience 
Rating:
4.0

When I moved in, it was a miserable 90 degrees upstairs. At move out, it was better at 78 degrees.

Madeline Grigoryev  |  Overall Experience 
Rating:
1.0

I would have been happy to recommend Uhaul but this is the last straw for me. The Springfield Uhaul Office charged me for gas on the truck rental. I returned the truck between a half and quarter tank. I was right at the facility, they could have brought this to my attention and I could have pointed out the gas was correct per my contract but instead the next day I tried to purchase gas for my personal vehicle and my card was declined all to find out that I was charge $58.50 without my knowledge and now must wait 3-5 days for a refund. I was also charged mistakenly charged $22 and also need to wait for a refund. All of there issues could have been avoided but instead Uhaul is continuing to cause me hardships.

Taharka Johnson  |  First Impressions 
Rating:
5.0

Excellent customer service by all of your staff!

Jacob PATRICK  |  First Impressions 
Rating:
5.0

Great customer service, great manager. The team is friendly and professional

Jean Marie Benishay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emmah Moyo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jake Henriet  |  Overall Experience 
Rating:
5.0

Prices very competitive, but the safety and comfort of the facility put it heads and shoulders above the rest.

Patricia Dalton  |  Overall Experience 
Rating:
5.0

Personnel were friendly and helpful.

Diane Butler  |  Overall Experience 
Rating:
5.0

Check in and check out were easy. The storage unit was clean, and I was pleasantly surprised to find carts to move items from the truck into the storage spaces.

Lynn Neville  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tiffany Layne  |  Overall Experience 
Rating:
5.0

Delaney did a great job. She was very helpful, knowledgeable and friendly. I would definitely recommend this uhaul to others.

CHRISTOPHER DELORENZO  |  First Impressions 
Rating:
5.0

The man that helped me check in went above and beyond to make sure I got all my needs for my unit met and was incredibly helpful, explained everything very clearly, and solved all my issues perfectly!

Sarah Weiss  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSE PEREZ  |  Overall Experience 
Rating:
3.0

We ended up finding rat feces within our unit. Also, an employee from Uhaul went inside our unit to look inside for the rodent they accidentally stepped on some glass shelves and broke them. We are providing the details to Delaney via email that way Uhaul can complete the claim and we can have the glass shelves covered by Uhual since the employee from Uhaul broke them. We are happy with the fact that the facility provided us boxes and they allowed us to throw away some of our belongings at the dumpster on site. Overall the experience was average due to the rodent issue, but the facility assisted us in resolving the issue. We are now going to wait for the claim to be finalized by Uhaul so we can be compensated for the glass shelves that the Uhual employee stepped on and broke inside our storage unit. Thank you!

santiago cruz-roveda  |  Overall Experience 
Rating:
4.0

The only issue I had at all was that an employee from the garage started yelling at the other employees in front of customers. Other than that, I am satisfied with how everything is. I especially appreciate the complimentary moving carts for customers to use.

RACHELCATHERINE VEGA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dinelia Benique  |  First Impressions 
Rating:
1.0

They charged me after I moved out and I still haven't received a refund! I contacted the facility and they were not helpful because, per Jackson he "could not figure out what was happening" he said Delaney authorized the bill so we have to wait for vDelaney to fix it?! I sent an email to Uhaul custimerb service. It isn't hard. Jackson said The unit shows in the system as empty. Refund the money. Jackson didn't do that instead he said wait to talk with Delaney when she come in the next day. What?! How is that problem solving and good customer service?

Kelly Hebron  |  Overall Experience 
Rating:
5.0

Very nice place.

Ronald Morrison   |  Overall Experience 
Rating:
1.0

Building layout is horrible. It was not disclosed when reserving the storage unit online that all climate controlled units are on the second floor. Availability of parking is a nightmare. Also having a storage warehouse on one side can make it easy to get blocked in. Sometimes the security code to arm and disarm the units alarm was faulty, meaning you had to go back and put it in again. The alarm issue happened multiple times in a 2 week period.

Russell Delaney  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ADAMDAMON NORTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Adye  |  Overall Experience 
Rating:
5.0

Staff is outstanding! Moving can be difficult in so many ways. The staff makes it so much easier, great people.

roche madden  |  Overall Experience 
Rating:
3.0

Overall a good experience, the only downside was the original storage unit I reserved was not available what caused delays and cost me money to have men standing around without being able to work to unload the moving truck.

Jon Sandberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew DeLage  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DUKE PIRAK  |  Overall Experience 
Rating:
5.0

Everything that I was looking for addressed by polite staff. In shortest amount of time I came out with all I need.

Neda Pazooki  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter Mason  |  First Impressions 
Rating:
5.0

The entire U Haul experience was awesome!! U Haul made it extremely easy to arrange the truck rental, moving supplies, storage space and moving helpers!!! It was very easy and worked just like I planned it. The moving helpers were invaluable. The storage space frankly blew us away. It was very efficient, clean and very functional. Great job U Haul. Highly recommend U Haul and we will use you in the future!!

William Dallas  |  First Impressions 
Rating:
2.0

The layout of the building, the parking, and access to the building are horrible. Using the website to select a storage unit was misleading and I ended up getting something I didn't want. It took multiple times to set up a code correctly with the staff for access.

Russell Delaney  |  First Impressions 
Rating:
5.0

Staff is well trained and professional! Always helpful

Deborah Mcguire  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHERFRANCIS MITCHELL  |  First Impressions 
Rating:
5.0

The staff was so wonderful I would recommend this Uhaul location to anyone who needs storage as well as equipment. Thank you Momma Wheels

Laurie Anderson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelly Reese  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sali hassan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shayan Skinner  |  Overall Experience 
Rating:
5.0

I forgot the gentleman's name at the service desk but he was extremely helpful! I am very happy with my experience. Keep hiring good workers like him. Great facility!

Andrew Gurry  |  First Impressions 
Rating:
5.0

Excellent facility with professional staff. My only recommendation would be to change the traffic pattern.

charles clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BLOOM  |  Overall Experience 
Rating:
5.0

The storage unit was always very clean and opened when I needed it to be and the service from the representatives was great.

ishan arvin  |  Overall Experience 
Rating:
5.0

Delaney is an outstanding employee who exhibits a great knowledge of the business and customer support.

JAWAD ZAIRI   |  First Impressions 
Rating:
5.0

Deanna was knowledgeable, professional, and courteous. I appreciated her outstanding customer service.

MICHAELOH KWON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saida Guzman  |  Online Move In 
Rating:
4.0

Need more carts are the staff go find them and bring them back to the entrance

RONALD HERMAN COHEN  |  Overall Experience 
Rating:
5.0

I would call this U-haul facility an advanced system. The units are of the right size and price.The halls are clean and level. And they give deals. Oh, lest I forget, I rented a truck here, weeks ago and the rental process is hassle free with excellent attendants. No complaints here.

Leonard Amalaha  |  First Impressions 
Rating:
3.0

The storage unit I had reserved was not available upon my arrival. An alternate unit selected for me was locked, so back to the front desk I went. After approximately 30 minutes of trying to get the situation resolved, I was able to unload my truck. The down time cost me $250.00 as I had paid help standing around waiting while you fixed your problem. I have little faith when I pick up my belongings on 8.21 the truck I have reserved through your facility will be available and I will once again pay help to stand around needlessly.

Jon Sandberg  |  First Impressions 
Rating:
4.0

Nice clean and modern facilities

Miosoti Espinal-Waller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BREANNE EDWARDS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabriella Sideleau  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

greg gaskel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Solmaz Roshanmehr  |  Online Move In 
Rating:
5.0

The employees were very helpful

roche madden  |  First Impressions 
Rating:
5.0

Clean facility and kept climate controlled. Staff notified me immediately when they saw a chemical substance coming out of my unit, when I found it was wiper fluid that had leaked out. Staff are all friendly and helpful. Highly recommend.

Daniel D'Antonio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek Cooper  |  Overall Experience 
Rating:
4.0

Great service, but few employees working the desks so had a long wait time to ask questions.

Tiffany Layne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shelly loy  |  Overall Experience 
Rating:
5.0

I couldn't have access to door and I did not get storage unit

JOSE CANTORAN VARGAS  |  First Impressions 
Rating:
5.0

Excellent service! I am glad I pick you instead of other businesses!

carlos tobon  |  First Impressions 
Rating:
5.0

Really helpful and knowledgeable staff. Very patient with some impatient customers.

Peter bonetti  |  Overall Experience 
Rating:
5.0

The service was outstanding from the first greeting, to the extra help that was genuinely offered and needed because the battery on my car had died, the friendliness of the front desk staff, including the accessibility and ease of the return, I was very impressed. I would highly recommend going here for moving and storage needs. It was one of the best customer service experiences I’ve had which was so helpful after a long across country move.

Jeanne Shannon  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Victoria Kunberger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna Hurwitz  |  First Impressions 
Rating:
5.0

Definitely will comeback when need to

Henry diaz  |  Overall Experience 
Rating:
2.0

Only two stars because the facility was in good condition, other than the card scanner not working for anyone. Staff was extremely rude when I needed help on 06/20/21 while I was clearing out my unit. I asked to speak to the manager. A staff member told me he would go get him. Ten minutes later, no one had come to the storage area to help me, so I walked around to the office only to find that the entire staff were rushing to their cars to leave. The manager would not make eye contact with me when I called out to him, and I HAD TO STEP IN FRONT OF HIS CAR TO KEEP HIM FROM DRIVING AWAY. On top of that, he was extremely rude when I insisted that he help me access my unit. Completely unacceptable customer service, and I won't be using Uhaul Storage in the future.

Max Barnett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVIDDOUGLAS CARTER  |  First Impressions 
Rating:
5.0

These people here are awesome. Always on the move whether they are caring for customer at the counter, restocking the showroom, or cleaning the trucks and premises. Craig and his entire team always deliver a smile along with outstanding customer service. I thank them all!

norman dawson  |  First Impressions 
Rating:
5.0

By far the best U-Haul store, truck rental and storage unit I’ve ever used in 20 years of military moves! The loading dock and utility carts made loading/unloading easily Half the work. Only drawback: the back is so busy and congested that backing a truck into the loading dock spaces can be a challenge....perhaps a way to enforce people not parking in front of the docks to give more room for the trucks would be nice, though I can understand the difficulty based on volume of traffic. Huge shout out to the young lady (blond w/ braces) in the office - she was always courteous, very knowledgeable and competent, and she managed all the other workers with great efficiency. Having worked with her at least 5 times, it was clearly not a one-time deal. In my career field, I promote rockstars like her and put them in charge of my most important projects. A secondary kudos to the shorter gal with piercings, who was also great, but I worked with her just the one time.

James Nicholas  |  Overall Experience 
Rating:
2.0

I was giving two months free rent and a free lock in order for me to take the storage all I've been doing is getting texts from you telling me that I'm behind in my bills I got a final notice yesterday I went to my storage and you had locked me out of my storage I do not owe anything until July 12th and now they moved it to July 21st this is been a nightmare somebody needs to get their act together

ROBERTDARRELL GUM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirley Shuman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin Waldman  |  First Impressions 
Rating:
5.0

My move in was complicated by the after-hours security alarm check in process combined with the locked automatic sliding door. This detailed instruction was not part of the check-in process. The difficulty was quickly explained and accommodated by one call to the on-call facility manager. In hind sight, if such instructions had been included in the emailed instructions, I might have complained that it was complicated and confusing. For matters of security, this experience increases my confidence that my storage is secure. So, I rate excellent.

ardianne SKINNER  |  Online Move In 
Rating:
5.0

Perfect

HASSAN ELOUASSI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demond Roland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mack Sigman  |  Overall Experience 
Rating:
5.0

Just thanks to u-haul!!

victor monje  |  Overall Experience 
Rating:
5.0

The guys working the desk were amazing. I think at least one of them was there when I picked up my truck to move away 2 years ago. It was great to see them back and they were just fantastic and really made me happy about bringing my business here.

Michael OBrien  |  First Impressions 
Rating:
4.0

NOBODY ANSWERS THE PHONES

patrica vinall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Merriman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthya Crosby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna Ivey  |  Overall Experience 
Rating:
5.0

Would have liked for the larger doors to stay open after 7pm. Would have made move in much faster.

Jasmine Banks  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Rupertus  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonardo Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HEIDINGSFELDER  |  First Impressions 
Rating:
4.0

The first 2 units offered were already occupied.

Robin Williams  |  First Impressions 
Rating:
4.0

After-hour online check-out did not work.

HAIDUC NGUYEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Whittson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aida Farough  |  First Impressions 
Rating:
4.0

NOBODY ANSWERS THE PHONE AND EVERYTIME I CALL ITS ALWAYS A 25 MINUTE WAIT - REALLY UNACCEPTABLE AND I WILL LOOK FOR ANOTHER OPTION

patrica vinall  |  First Impressions 
Rating:
5.0

It is natural for my trial and error that I do not know how to use it at first. I quickly got used to it with the kind help of the staff. The lady who cleans here is also kind.

Kyung Hwan Yoon  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DEAN FIX  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anthony Esparza  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jon Sekowski  |  Overall Experience 
Rating:
4.0

Great staff, everyone friendly and helpful. There was even an employee who helped me with getting set up.

Syreeta McDonald  |  Online Move In 
Rating:
3.0

Security code doesn’t work half the time. You have no way to access your storage after hours. Even the cards that they give you don’t work half the time. After hours there’s no way for anybody to help you expeditiously.

Charles Clark, MD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TRICIA MARIE HARRICHARAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin Behan  |  Overall Experience 
Rating:
5.0

Thank you for your good service

MARIAESTHER JAVED  |  Overall Experience 
Rating:
3.0

Storage was good. Frustration is that signage is bad and phones are never answered. Nothing tells you that main doors close when front does even though access hours are longer. I was told it's in the contract but who keeps their contract with them every time they visit. There is nothing that tells you to take a photo of an empty unit. If you wan folks to feel informed, inform us in great big letters in visible places, not small print in the contract.

Steve Neifert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Schwarz  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Henry diaz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

morgan zaleski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike Schuller  |  Overall Experience 
Rating:
5.0

Thanks. Check in was very smooth and very good customer service!

Sarah Bindbeutel  |  First Impressions 
Rating:
5.0

The storage was useful for prepping our house to sell.

MARKTHOMAS HAYNES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Hoffman  |  Online Move In 
Rating:
5.0

So, so clean, well lit, safe storage facilities. Will use again when the need arises and highly recommend to as many people as I can!

Diane Kean  |  Overall Experience 
Rating:
5.0

It's always great doing business with U-Haul Port Royal location in Springfield, staff is always friendly and ready to help, facilities are super clean and access is very convenient.

Jorge Serna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis Fitzhugh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah Padilla  |  Overall Experience 
Rating:
5.0

The best U-haul i’ve ever been to!

Jessica Gomez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bernaldo Hernandaz  |  Overall Experience 
Rating:
5.0

I have used several storage facilities over the years. This one, on Port Royal Rd in Springfield Va is by far the cleanest, well stocked, well organized, and friendliest.

renee waldrop  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER LAWRENCE  |  First Impressions 
Rating:
5.0

Clean and well lit. Could use a few additional flat carts . Weekend left only mattress carts and there were very few people in building. Otherwise all good. Thank you for the lock.

SUEANN DRESSLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry Cornwell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gregory White  |  Overall Experience 
Rating:
5.0

Nice facility - good location, convenient access and lots of drive space. The individual who helped me at the desk was fast and very professional and courteous. Thanks!

Michael Rosa  |  First Impressions 
Rating:
5.0

Easy process to rent and access the storage unit.

MARKTHOMAS HAYNES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shereen Gustad  |  Overall Experience 
Rating:
5.0

First I want to say thank you to Craig personally, he’s a great person with a good heart. I had the pleasure of meeting him when I went to this location to rent a storage and he made me feel right at home very professional and friendly. On top of that I have NEVER seen a U-haul this clean inside and out.The place is Immaculate! Thanks you again for getting me out of a terrible situation Craig and turning it positive!

james allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEYVIS VASQUEZ SOTO  |  First Impressions 
Rating:
5.0

Craig and his team at the Springfield location are great! I've used more than a few U-Haul locations and this location is among the best if not the best. From renting trucks, trailers or a storage locker they are great. Keep up the good work!

Gary Turner  |  Overall Experience 
Rating:
4.0

Great experience so far. If I had to pick something as a suggestion, it would be great to ask for preference in location of unit. The one assigned me was in the very back, and I saw same size units available right next to the elevator. Thanks!

Alejandro Benavides  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

John Peters  |  First Impressions 
Rating:
5.0

Amazing experience and the best staff, team. Highly recommend!

Jeff Wasden  |  Overall Experience 
Rating:
5.0

The staff were incredibly helpful, answered all of my questions, were very polite and really efficient. I rented a 15’ truck and a storage locker. The climate-controlled locker was absolutely spotless, and was easy to access.

James Chaparro  |  First Impressions 
Rating:
5.0

Couldn't have been happier with the move in process! Super easy and convenient!

Kelly Howell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DANE TOWELL  |  Overall Experience 
Rating:
5.0

So helpful. so friendly. thank you!!!!

Terrey Lebowitz  |  First Impressions 
Rating:
5.0

Best storage facility. I stored my stuff for 6 months till I found a place to stay around Northern Virginia. Checking in & out was quick & easy. When I checked out the lady staff who helped me is amazing, it's unforgettable experience. Thank you so much.

Betelhem Tesemma  |  Overall Experience 
Rating:
5.0

I had a bad experience at another location and when I came to this location I was greeted by a gentleman named Craig I thought he was a very professional person and caring at the same time !!!! Since then I’ve moved to his location the beat location in Northern Virginia! Thanks Craig

james allen  |  First Impressions 
Rating:
5.0

Was able to make arrangements over the phone with ease. Very convenient

Tedisha Baker  |  First Impressions 
Rating:
5.0

Perfect experience! Great, helpful, friendly staff

Jeff Wasden  |  First Impressions 
Rating:
5.0

Deana did a superb job in every aspect of my customer experience. She was professional, cordial, helpful and knowledgeable. EXCELLENT!

JOE PONTE  |  First Impressions 
Rating:
5.0

Thank you. You all make moving and storing belongings seamless and stressless.

hallie harrison  |  Overall Experience 
Rating:
4.0

Had some trouble with getting flat carts. Still very clean. Need more flat carts

david phares  |  First Impressions 
Rating:
5.0

This experience was beyond excellent. Friendly, helpful staff, extremely clean location. I was so impressed with their service, I almost hated to move away.

CATHERINE BEAL  |  Overall Experience 
Rating:
5.0

Very convenient and safe

MARIAESTHER JAVED  |  First Impressions 
Rating:
5.0

Thank you!

Jeanie Millender  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Menotti  |  First Impressions 
Rating:
5.0

Great experience. At close out, I was told to provide a photo of my unit fully cleared out. I wish this was on the website (I did not see this in the close out section of the FAQ).

Matthew Needham  |  Overall Experience 
Rating:
5.0

The young man that helped me really had patience and excellent customer service skills I was asking him so many questions at one time but not once did he change his tone I wish their were more people like this young man

cloressa brown  |  First Impressions 
Rating:
2.0

there were some problems with the rental of the truck when Uhaul claimed they couldn't find our reservation and rented us a more expensive truck. That was later made right. My complaint is that when we were in the storage unit someone tried to unlock their unit without having first swiped their card at the entrance and a VERY LOUD alarm went off. The alarm was a decibel level that caused hearing damage. My husband's ears are now ringing nonstop and the tinnitus is interfering with normal lilfe. It has been a week and it appears that the damage is permanent. We are furious. No uHaul people checked when the alarm went off so it was pointless and yet it caused real damage to my husband's hearing.

William Barto  |  First Impressions 
Rating:
5.0

When it comes to storage crag and his team make that best for me and I always recommend it to friends and family

bala bojang  |  Overall Experience 
Rating:
5.0

Friendly and answered all my questions.

Sarah Padilla  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Cruz Santiago  |  Overall Experience 
Rating:
5.0

Delaney is awesome. Very friendly and helpful as was the person inside the facility who kept it clean and easy to maneuver through.

Paul Silverman  |  Overall Experience 
Rating:
4.0

I would have given five stars except for three things: 1. There was confusion about the free month. This is the second time that staff members made an error since my original move-in date in May, which caused unnecessary stress. I also wasted a lot of time rechecking my online account for updates. 2. If I hadn't thought to check for the promised free month on my account before my last visit and if Craig, the GM, hadn't been there when I went inside, I believe I would have had to file a complaint. The guy standing next to Craig at the counter sounded like he didn't believe me when I explained that I had been promised a free month both via email and on the phone after my van rental. 3. The unit is supposed to be climate controlled. I was unable to visit it in all of the months between May and October to check. When I went there twice in October to deposit items and then pick up some items I forgot, it was humid inside and musty smelling. I can only keep my fingers crossed that my belongings, especially any paper and fabric ones, come out of it okay. Otherwise, this U-Haul storage is definitely a place that I recommend for self-storage. It's large and has plenty of units. There are bathrooms on each floor and an easy-to-use elevator. They offer a variety of carts. It has an excellent security system. The staff are also informative and friendly.

Bertha Chambers  |  First Impressions 
Rating:
5.0

Aprecio mucho su servicio, solo sería bueno que el acceso a sus bodegas tuviera asesoría en español

Rodolfo Tinoco Frangie  |  Online Move In 
Rating:
5.0

The facility was always very maintained and clean, as well as easy to access to my storage using the moving stair and plenty of carts being available. All in all, even though it was far for me to come to my storage, it was still a very well kept facility and I would definitely recommend it.

joshuah millage  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATT BALLENTINE  |  Overall Experience 
Rating:
5.0

The facility was clean and the Team at this place were great to work with. They were flexible and friendly and always looked for ways to work with us when delays inevitably occur. We had a complicated move that was made easier by the uhaul team.

Stacey Brooks  |  Overall Experience 
Rating:
5.0

The customer service were so friendly and professional especially a young gentleman by the name of AKIM BANGURA,he was so helpful and professional

Pearce Jalloh  |  First Impressions 
Rating:
5.0

Seamless process for transitioning to a new storage contract.

Thompson Gerke  |  First Impressions 
Rating:
5.0

I could not have asked for better service or found a more professionally organized and well-maintained storage facility. My unit is clean, dry, rodent-free, and easily accessed. The loading dock makes it very easy to transition items for storage from my vehicle to the floor that my unit is on, which eliminates having to lift heavy and bulky items.

Thompson Gerke  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yofee Israel  |  First Impressions 
Rating:
5.0

Staff very helpful Very clean restrooms Easy access

Bernard Peatman  |  Overall Experience 
Rating:
5.0

A nice place environment

Pearce Jalloh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sheila schuler  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary ann Boska  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daniel borzi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hugh O'Grady  |  Overall Experience 
Rating:
5.0

The facility is extremely clean and the staff was great would recommend this place to anyone needing storage or renting a uhaul.

RACHEL HEITZ  |  First Impressions 
Rating:
4.0

They was very patient with me and helpful.

TANGEE LEWIS  |  First Impressions 
Rating:
5.0

My one complaint that I have is that I arrived at the location at 9pm and the location was closed. I had no notice that the storage part was combined with the truck rental part so I assumed that the storage place would be staffed until 10pm. I think the website should clearly state that you can not sign the contract/ get keys past 7pm. It just states storage access until 10pm. On a positive note, associate Joy was very helpful and accommodating. I really appreciated her assistance.

James Mckay  |  First Impressions 
Rating:
5.0

Whoever cleans the storage unit does an excellent job.

jason mason  |  First Impressions 
Rating:
5.0

The female staff member that cleans The storage area during the week is absolutely wonderful. She always goes beyond to assist and care for customers. I am speaking from personal experience. She is always professional and marks your team in a highly positive manner. I would use your services again if needed just because of her. For one year I personally maintained 6 storage units at your location.

Joe Hart  |  Overall Experience 
Rating:
5.0

Staff was friendly, helpful, and professional, especially Delaney

Ablam Apedjihoun  |  Overall Experience 
Rating:
4.0

We elected to move our belongings from a U-box to a storage unit at the Springfield VA facility. When our U-box was being shipped, we received an email offer for one month of free storage. My wife called and booked a storage unit, but later it was clear this reservation was made (I got a call to schedule U-box delivery which of course was not necessary, and then I had to reserve a storage unit at the U-haul facility when I went to access the U-box). Overall the process of accessing the U-box and transferring belongings to a storage unit was not clearly explained, and there seems to be a communication disconnect between the storage rentals team (front retail area of the facility), the shipping/receiving/warehouse department and U-haul’s central customer support hotline. In the end, we accessed our U-box and moved belongings to our new storage unit fine, we were just confused about the process beforehand.

Kevin Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFERY DONAHOE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Albright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kathleen Cassedy  |  First Impressions 
Rating:
5.0

I had an amazing experience at both ends of my move and the truck was a beast. It was a great move. Could not have asked for a better experience.

Jon Hilton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BLOOM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RYAN CRABBE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Addie Wright  |  Overall Experience 
Rating:
5.0

Staff are very friendly and nice to me and my family day know my name thanks again so much

Tigida Kamara  |  Overall Experience 
Rating:
2.0

Staff are not attentive to customer’s needs. I was charged $15 for paying late when i gave them my credit card info for automatic payment. I have to go to the office twice to settle this problem. When I gave up one of the units i rented, instead of closing the empty unit, they closed the other unit with my things so i have to go back to the office again to settle the issue.

GINA JUAT  |  Overall Experience 
Rating:
5.0

Delaney was very professional, friendly, and helpful. She walked from the office to the storage facility and immediately took care of my issues.

Ablam Apedjihoun  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

norah Alotaibi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Silverman  |  First Impressions 
Rating:
5.0

We received excellent customer service from both Claris and Joy. They made our move so much easier, plus they are super friendly.

Natasha Gammon  |  Overall Experience 
Rating:
5.0

Prices are great. Deals are great . People are great.

Micheal Linder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon Daniels  |  First Impressions 
Rating:
5.0

We had a fantastic experience at the Springfield U-Haul storage facility. Clarice and Joy made our moving experience much easier by helping us secure storage units and a cargo van in order to move our goods out of U-boxes. Also, the U-boxes were staged and ready to go when we needed them. We greatly appreciate the Springfield U-Haul team's efforts.

Natasha Gammon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fisner Antoine  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin Behan  |  First Impressions 
Rating:
5.0

Lovely hard working team risking their lives in this pandemic. God bless you all.

Oreoluwa Funmilayo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashleigh Wayland  |  Overall Experience 
Rating:
5.0

Try to go from $$$$ to $$$

Edgar Jaimes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachada weiland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darion flores  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAY MORGAN  |  Overall Experience 
Rating:
5.0

Great Staff

ROY DAVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erin Scrimger  |  Overall Experience 
Rating:
5.0

Always helpful and informative. Very reasonable prices as well. Lots to choose from. Keep up the good work🖐

Michelle Swift  |  Overall Experience 
Rating:
5.0

Joy was so helpful and amazing when I was there - really appreciate everything she did to make my move so easy!

Ashleigh Wayland  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

raven whatley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN CALLAHAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAURA SCHREEDER  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

GURDIP SINGH  |  Overall Experience 
Rating:
5.0

thank you claris for all the help

neris bolanos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

serena Satcher  |  Overall Experience 
Rating:
5.0

Best customer service! Craig, Ryan and Robert very helpful and responsive. I appreciated their patience in answering my many questions.

LYNNE BLANKENSHIP  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

denise betke  |  First Impressions 
Rating:
5.0

Very nice people and Robert is the best and the team are all Friendly to me and my husband

Tigida Kamara  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl Hodge  |  First Impressions 
Rating:
5.0

Robert and Craig both very responsive and professional - thank you for all your help!

LYNNE BLANKENSHIP  |  First Impressions 
Rating:
2.0

Told me they had the van and auto transport that I needed, then said they don’t have it anymore. Sent me 40 miles away to leesburg store what supposedly had it. After arriving at other store and waiting 30 minutes, they pulled up with the auto transport. 45 minutes after leaving with auto transport, I was called and informed that the transport that I just waited and paid for was reported stolen and I needed to pull over and wait for someone to come swap it out. Something that should have been a quick transaction ended up wasting 3 hours of my time.

Matt Newman  |  Overall Experience 
Rating:
5.0

Great customer service!

KAZI HASAN  |  Overall Experience 
Rating:
5.0

This is the best storage facility I’ve used even the staff are always very helpful and the place is always well kept clean compared to many storage place I used before .

BALA BOJANG  |  First Impressions 
Rating:
5.0

Good Service

joaquin e vasquez  |  First Impressions 
Rating:
5.0

With my experience the storage unit was clean and perfect space love the unit that has facilities option to put heat on water fountains followed very professional. Be with my experience the storage u

Edith Kascelo  |  First Impressions 
Rating:
5.0

Recently needed to rent various moving & storage equipment. Can't say enough positive comments about this U-Haul facility's front end staff. Would definitely recommend. Will definitely use again!

Christopher Reardon  |  First Impressions 
Rating:
5.0

very clean facility, better value than previous company I used, efficient office staff and friendly service.

Donna Cramsey  |  First Impressions 
Rating:
5.0

Compared to your Newington location this team was awesome. Extremely helpful. No waiting. Could not have been a better experience.

tom previ  |  First Impressions 
Rating:
4.0

Excellent service, responsive to questions, and convenient.

Amanda Powers  |  Overall Experience 
Rating:
5.0

I am planning on moving things from another storage place this month to your place. Your place is much cleaner, well lite, easier to get into and affordable.

michael linder  |  Overall Experience 
Rating:
5.0

As a woman returning a truck by myself after dark, I thought the process was fairly smooth BUT I wish I would have known that I was going to have take photos on the return!!!!!

Jane Gray  |  Overall Experience 
Rating:
5.0

Staff was so helpful and friendly. Very rare to find this with ALL the staff no matter who was assisting me!

CHRISTINE FULLER  |  Overall Experience 
Rating:
5.0

The gentleman who helped me was excellent and thorough. The facility is clean and appears to be well managed. Looking forward to using my storage space here.

URSULA BAUKOL  |  First Impressions 
Rating:
5.0

People where very helpful. The place was very clean, well lite and great carts to move my things to my storage unit.

michael linder  |  First Impressions 
Rating:
5.0

Staff were great and the facility is very nice.

kenneth free  |  Overall Experience 
Rating:
5.0

Service was prompt, courteous, and details were explained thoroughly. I would recommend U-Haul Moving & Storage of Springfield to friends and family.

Z Green  |  First Impressions 
Rating:
1.0

The staff doesn't care for safety/security, is poorly trained, & lacks basic customer service skills. I was compensated for my trouble, but nothing could get me to recommend or use this business again

josh faulkner  |  Overall Experience 
Rating:
2.0

I ended up being charged for a service I did not request and refund was not made

bennett antwi  |  Overall Experience 
Rating:
5.0

Excellent staff and facilities. Great customer service.

kenneth free  |  First Impressions 
Rating:
5.0

Everyone was very friendly and very helpful.

CHRISTINE FULLER  |  First Impressions 
Rating:
5.0

N/A

Adrienne Robinson  |  Overall Experience 
Rating:
5.0

Highly professional and attentive to customer needs!

Joe Hart  |  First Impressions 
Rating:
5.0

Robert Lopez was the model of good customer service.

Roger Davis  |  Overall Experience 
Rating:
1.0

Our original 30-day free storage contract was 795025-00103517. The mgr lady at Springfield could not find it, she created new contract 795025-00103767-113428. Must we cancel both when we are done?

Roger Davis  |  First Impressions 
Rating:
5.0

Great location and easy to access your storage unit!

Brianna Barry  |  Overall Experience 
Rating:
5.0

No trouble at all. Had a great experience here with U-Haul

Eric Jefferson  |  Overall Experience 
Rating:
2.0

Maybe the worst customer service experience ever. We waited in line for 10 minutes and weren’t even acknowledged by the staff behind the desk who were busy I guess. They only got ruder from there.

James Vicki Hawarden  |  Overall Experience 
Rating:
3.0

The facility was clean but the lights were out in my hallway. The employee helping me check in was kind, but did not know how to apply the discount I was asking for, and it ended up being a big mess.

Dorothy Shufflebarger  |  Overall Experience 
Rating:
4.0

The storage facility is very clean with ample hallway space. Lots of carts for transporting your goods to the locker.

tann pinney  |  First Impressions 
Rating:
5.0

we always receive the best service and vehicle is always ready when requested. this is the same every time we use them.

Linda Proffitt  |  First Impressions 
Rating:
5.0

Outstanding service. Profrssional behavior. In and out quickly.

Adrienne Robinson  |  First Impressions 
Rating:
3.0

Facilities, late night access, and moving this in were great. I wish I had more say in where my storage until was located. It was a bit annoying to have to move things up stairs.

Eric Jefferson  |  First Impressions 
Rating:
5.0

friendly service helped release the car from the auto transport even though it was raining hard.

Stephen Bassett  |  First Impressions 
Rating:
5.0

Thank you for your service.

Christine Amollo  |  Overall Experience 
Rating:
5.0

Excellent customer service everyone worked as a team with great camraderie ! Every body there should be commended by senior management!!

bob watson  |  Overall Experience 
Rating:
2.0

Out storage unit was on the far side of the building, dozens and dozens empty units closer to the loading docks. asked for a closer unit, but no, ZERO logic. No military discount

Joni Thomas  |  Overall Experience 
Rating:
5.0

Extremely clean facility; helpful staff. A staff member even offered to carry heavy items for me! So helpful to have this space free for a month with truck rental. Exellent perk! Highly recommend!

KRISTA WHITE  |  Overall Experience 
Rating:
2.0

We easily made the reservation on line. Getting the storage room took a while and the info was not easily seen by us. A van blocked 3 parking spots at load dock, employees did nothing about it.

Steve Neifert  |  First Impressions 
Rating:
4.0

Delivered U-Box on schedule!

Steven Wang  |  Overall Experience 
Rating:
5.0

Very happy with your service. For the most part your employees were courteous and attended to my needs.

QAMAR SIDDIQUI  |  Overall Experience 
Rating:
5.0

The person that made the reservation at the U-haul store was very polite. The lady that dropped off & picked up the U-Haul boxes was great and such an asset to U-Haul, she went above & beyond!

Barbara Thoresen  |  Overall Experience 
Rating:
5.0

excellent experience

Aisha Bello  |  Overall Experience 
Rating:
5.0

Very easy moving process especially for a cross country move that can be very stressful! Much much more affordable than PODS! Would recommend in a heartbeat!

Mary Buckley  |  Overall Experience 
Rating:
5.0

Easy transaction and super helpful staff. Facility is spotless and secure and I am completely pleased. All in all, my truck rental was smooth and efficient. Would definitely use U-Haul again!

KRISTA WHITE  |  First Impressions 
Rating:
5.0

The staff was very pleasant and accomodating. I would recommend this U-Haul location to anyone. My movers also complimented the facility. Specifically on how clean it was and the security.

Pauline edwards  |  Overall Experience 
Rating:
5.0

He was professional and explained in detail.

BALA BOJANG  |  First Impressions 
Rating:
5.0

Excellent service. Appreciate their customer service and ability to be flexible

Pauline edwards  |  First Impressions 
Rating:
4.0

I had a small move, the staff were quick and helpful.

Rebecca Herron  |  Overall Experience 
Rating:
5.0

Super friendly staff, reliable service.

Elisabeth Alison  |  Overall Experience 
Rating:
5.0

Great facility, clean and helpful manager.

serena Satcher  |  First Impressions 
Rating:
5.0

No comment

Larry Cornwell  |  Overall Experience 
Rating:
5.0

Efficient, professional and appropriate! great help! thanks

shirley colbert  |  First Impressions 
Rating:
5.0

I did a lot of research before renting U Boxes. My decision was based on interaction with UHaul customer service personnel. They were so helpful and I couldnt be happier. Thank you !

Jan Broom  |  Overall Experience 
Rating:
5.0

Very helpful and courteous

phillip johnson  |  First Impressions 
Rating:
5.0

The staff was helpful and the pods were picked up and delivered promptly in a minimum number of days from the storage facility. The door had sagged on one of the pods and the lock fallen off.

Sarah Travis  |  Overall Experience 
Rating:
3.0

Adequate

Luke Schwartz  |  Overall Experience 
Rating:
5.0

Your U-Haul Moving & Storage of Springfield at 5285 Port Royal Rd, Springfield, VA 22151 did the excellent customer service.

Tanya Zhang  |  Overall Experience 
Rating:
5.0

The General Manager and staff were OUTSTANDING!

Kathleen Marquis  |  Overall Experience 
Rating:
1.0

Price quoted $114 for 10X5 yet I was charged $119.00. I was Given a unit extremely far away when available units were close to the loading dock. Facility was clean

Joni Thomas  |  First Impressions 
Rating:
5.0

The Storage Facility Rating of the U-Haul Moving & Storage of Springfield is excellent and the quality of customer service of your office’s staffs is also excellent, my family and I thank you so much.

Tanya Zhang  |  First Impressions 
Rating:
5.0

Delonte was great to work with. 100% Customer Service and spoke well of the company.

WILLIAM PURDON  |  First Impressions 
Rating:
3.0

First I rented a U-Box, not anything to do with the facility itself. The container was promptly delivered and served my purpose satisfactorily, however I did have an issue with the door.

James Hull  |  Overall Experience 
Rating:
4.0

Never made it to the store, the Ubox was delivered to the home. There needs to be some communication about the pads. How they should be returned. How they should be folded. Not right to charge

Michael Bradley  |  Overall Experience 
Rating:
5.0

An all around great experience—thank you.

Margaret Wilson  |  Overall Experience 
Rating:
2.0

Staff is checked out, no awareness, lied several times, always on their phones, Zero sense of urgency. Will never use U-haul again and will recommend to friends and social media do the same.

Derek Russo  |  Overall Experience 
Rating:
5.0

Great job

lauren neibaur  |  Overall Experience 
Rating:
5.0

We move our furniture from state to state, and Springfield is final destination by using U-Boxes! They are very friendly and easy to make customer satisfy! The managers and delivery man are awesome!

Steven Wang  |  Overall Experience 
Rating:
5.0

The managers were terrific to work with and the delivery guys also

Deborah Kupecz  |  Overall Experience 
Rating:
5.0

excellent customer service

Curtina NeSmith  |  Overall Experience 
Rating:
5.0

We had the u-haul box delivered so do not know about the facilities. Very pleased. Worked like a charm.

richard johnson  |  Overall Experience 
Rating:
5.0

Very easy to do business with, really helped me out of a bind. Thank You!

Susan Perdue  |  Overall Experience 
Rating:
2.0

Got charged for a U box that I didn’t even have.

matthew graves  |  Overall Experience 
Rating:
5.0

A little bit of waiting time, but once you are attended it goes lightning fast.

Victor De la Pena  |  Overall Experience 
Rating:
4.0

Springfield, VA needs more employees.

Christine Weber  |  Overall Experience 
Rating:
5.0

Good communication.

Albert Macias  |  Overall Experience 
Rating:
5.0

Solution oriented, great customer service

judith price  |  Overall Experience 
Rating:
5.0

I can’t rate the facility because I rented PODS. These were delivered directly to my house then moved to my son’s new home. The delivery team/driver was amazing( thank you Jimmy)! A+++

Melanie Borkoski  |  Overall Experience 
Rating:
5.0

The staff were very nice and efficient

mary peery  |  Reservation 
Rating:
5.0

Very accommodating with changing my pickup time. The first 3 questions are n/a as i never saw the storage facility but you won't let me skip them. UBox was delivered to my house.

millie gambrell  |  Overall Experience 
Rating:
2.0

Friendly staff but I made an appointment a few days in advance to pick up my U-Box. Got there, wasn’t ready until noon. Pretty unacceptable, it should’ve been pulled from their shelf before I came.

Grace McMurry  |  Overall Experience 
Rating:
5.0

Jimmy was excellent and worked hard to make sure the delivery and pickup of the UHaul containers went really well.

Laurence Smallman  |  Overall Experience 
Rating:
5.0

Super helpful and very friendly staff. Love that they get around the place on U-Haul bicycles. The container was a fabulous option for moving my Mother-in-law's possessions from TX to VA.

Beth Gamble  |  Overall Experience 
Rating:
5.0

I've had a few experiences with UHaul and this was by far the best. This renovated facility is super clean, feels very safe, lot of friendly, helpful people. Had a no-hassle easy UBox cancellation.

JEANNE STEELE  |  Overall Experience 
Rating:
1.0

It’s very bad experience with very bad customer service I rent truck and I give it back on time and they charge me double of the price that lady told me over the phone if any manger can contact me pl

Sarah Younis  |  Reservation 
Rating:
3.0

When ordered online they priced me at 125.00 for transporting the UBox to the address I provided. After they dropped it off, they ended up charging me 135.00. So lame.

John Nguyen  |  Overall Experience 
Rating:
5.0

The delivery of the Ubox was flawless. The delivery was right on time and when we finished early, he even came and picked it up quickly. Will recommend Ubox to everyone. Great way to do a move!

Tennie Good  |  Overall Experience 
Rating:
4.0

We were told that the warehouse was not available to pick up our boxes on a Sunday.

Mirta Gonzalez  |  Overall Experience 
Rating:
3.0

Had difficulty getting a hold of the actual location over the phone. The call center was completely unreliable in Louisiana, not interested in being repeatedly misled again

sarah Daniel  |  Overall Experience 
Rating:
5.0

I had a U-Haul pod The Springfield office was very helpful

Deborah Fieger  |  Overall Experience 
Rating:
5.0

Delivery of my ubox was quick efficient and the driver helped me unpack!

Ian Cook  |  Overall Experience 
Rating:
1.0

Horrible experience

Leonard Sutton  |  Overall Experience 
Rating:
4.0

Thank you.

KATE GARRISON  |  Overall Experience 
Rating:
5.0

Best U-haul teams I have ever dealt with

Charles Eassa  |  Overall Experience 
Rating:
4.0

Helpful and efficient - definitely served its purpose!

SAMANTHA HARPER  |  Overall Experience 
Rating:
4.0

There was some confusion about delivery (got a call 3 days before that box was on its way to my house), but once that was worked out all smooth. Craig was excellent and really helpful - thank you!

Ashley Schiller  |  Overall Experience 
Rating:
5.0

Very courteous staff

BRIAN CANNON  |  Overall Experience 
Rating:
4.0

Craig Russell was great.

ALEX MANUEL  |  Overall Experience 
Rating:
2.0

1) I received 7 identical emails with this survey request within a 2 min period 12:29am-12:31am. 2) I called Uhaul twice, so above questions are N/A. 3) After 1 week & 2 calls to UHaul. No response.

JOHN WILSON  |  Overall Experience 
No reviews have been submitted for this location.

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