Customer Reviews for U-Haul Moving & Storage of Springfield

5,738 reviews

914 Boston Rd   Springfield, MA 01119
(Directly across from Napa Auto Parts, West of Wilbraham)

(413) 783-0973

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(413) 783-0973

914 Boston Rd
Springfield, MA 01119
(Directly across from Napa Auto Parts, West of Wilbraham)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Crew members was effective and professional

Joan Velez 
Rating:
5.0

Customer did not leave a comment.

Ruth Hernandez 
Rating:
5.0

Customer did not leave a comment.

Duamel Ayala 
Rating:
5.0

Customer did not leave a comment.

William ODONNELL 
Rating:
5.0

Customer did not leave a comment.

La Dawn Owens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoinette Lewis 
Rating:
5.0

Customer did not leave a comment.

oneda cavan 
Rating:
5.0

Customer did not leave a comment.

Kristina Lerette 
Rating:
5.0

Customer did not leave a comment.

Adam Bloom 
Rating:
5.0

Customer did not leave a comment.

Keely Charles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZULMA ROBLES 
Rating:
3.0

Customer did not leave a comment.

Robert Merry 
Rating:
5.0

Customer did not leave a comment.

Susan Martin 
Rating:
5.0

Stay with the great customer service at Boston road Springfield Massachusetts. Brent and his team Treat the customer with excellent service. Ms. Sandra Jones

Sandra Jones 
Rating:
5.0

Customer did not leave a comment.

TRACI talbert 
Rating:
3.0

Customer service on the UHaul hot line was terrible. Made us go to Brimfield MA at a location that was not only closed but also had no service so it made the process impossible to get my trailer that i rented weeks away. Then after we had finally got through on the app to the final approval part, nobody accepted our approval and it timed out and we couldn't get back. So then customer service just said it was our phones fault and said we were basically screwed and had to go to another location when im literally looking at the truck i ordered right in front of my face.

MATHEW R JAMBARD 
Rating:
5.0

Very friendly staff especially Skyla..she’s always smiling and in a great mood. Only thing I’d change is the temperature inside the storage building unless you’d like to store meat or perishables in your unit. Otherwise a great overall experience

Jason Merriam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGEL VEGA 
Rating:
4.0

Customer did not leave a comment.

Angel Cotto 
Rating:
3.0

Customer did not leave a comment.

Joseph Griffin 
Rating:
5.0

Customer did not leave a comment.

Angel Rivera 
Rating:
1.0

I have rats in my storage unit which is 0426. I had to throw away a lot of things. And 49 4 and 492 I had bugs all over the place it's the worst place I ever ever in my life rented will never ever do it again not there

Vivian Ludoul  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Rivera 
Rating:
4.0

Nothing that I can think of. Great customer service.

Eric Blare 
Rating:
1.0

Lady over phone was disrespectful and poor customer service

nasir mainor 
Rating:
5.0

Customer did not leave a comment.

Addison Beaux 
Rating:
5.0

Customer did not leave a comment.

Scott C Day 
Rating:
5.0

Customer did not leave a comment.

Dale Ranck 
Rating:
5.0

The processing at this location was fast and easy. The u-haul person who processed the order was nice and efficient.

John Flynn 
Rating:
5.0

Customer did not leave a comment.

Peter Rojas 
Rating:
5.0

Customer did not leave a comment.

Luz Ortiz 
Rating:
3.0

The trucks aliment was so off that to go straight the steering wheel had to be turned about 25%

Jeremiah Maloni 
Rating:
5.0

Customer did not leave a comment.

Tammy Jones 
Rating:
5.0

Customer did not leave a comment.

Kyle Sylvester 
Rating:
5.0

Customer did not leave a comment.

Christine Libby 
Rating:
5.0

My experience was very positive. There was no need for improvement.

tawanda hardy 
Rating:
5.0

Great customer service, knows the job well. Very helpful. Brent has a great team there on Boston road Springfield MA Ms sandra

Sandra Jones 
Rating:
5.0

Customer did not leave a comment.

Lennie Augustine 
Rating:
5.0

Staff was very helpful and a joy to work with.

Alexander Klumac 
Rating:
5.0

Customer did not leave a comment.

jennifer duquette 
Rating:
5.0

All good. Truck ready clean agents were awesome

Francis DePinto 
Rating:
5.0

Customer did not leave a comment.

Dean Strong 
Rating:
5.0

At the return station equipment should be swept or vacuum in the cargo area. Notice customer before me had the same problem. But thanks for your service.

OSVALDO SANTIAGO 
Rating:
5.0

Thank you for your convenience to accommodate my convenience

kiahn Smith  |  First Impressions 
Rating:
5.0

Nothing everything was perfect

Anja Middleton 
Rating:
5.0

Customer did not leave a comment.

Christopher Murphy 
Rating:
5.0

Customer did not leave a comment.

Ed Prokop 
Rating:
5.0

the people that work here are exceptionally nice and helpful

Richard Punderson 
Rating:
4.0

Customer did not leave a comment.

Tiana Green 
Rating:
5.0

Customer did not leave a comment.

Marwan Al-Masri 
Rating:
5.0

Customer did not leave a comment.

Daniel Hemmings 
Rating:
5.0

👍👍👍

Petro Reshetniak 
Rating:
5.0

Customer did not leave a comment.

BERNARDO MERCED 
Rating:
5.0

Used uhaul for over 30 years

Sandra Jones 
Rating:
3.0

Clean the vehicle. I had to remove dog hair from the cab. Trash was in the door pockets and under the seat. The windshield was awful and I needed to scrub it. Had summer wipers and I was driving to Maine in snow, not good.

Felix Vachon 
Rating:
5.0

Eli is always friendly and very helpful

david cook 
Rating:
5.0

Great customer service

Sandra Jones  |  First Impressions 
Rating:
5.0

The girl was very professional, I would say she is a great asset to your company . Boston road Springfield MA

John Woods 
Rating:
5.0

Customer did not leave a comment.

Winston Mcgregor 
Rating:
5.0

Customer did not leave a comment.

Linda Taupier 
Rating:
5.0

Customer did not leave a comment.

sarai beltran 
Rating:
5.0

Customer did not leave a comment.

Sheila Rose 
Rating:
5.0

The person that helped me was amazing she needs a raise I thank God for her

ROBERT BROWN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard Blake 
Rating:
5.0

Vary helpful

Edwin Hinojosa 
Rating:
5.0

Customer did not leave a comment.

zuleika figueroa 
Rating:
5.0

Good customer service!!!!!!

Kenny Medina 
Rating:
5.0

Thank you.

Anthony Lasorsa 
Rating:
5.0

Customer did not leave a comment.

shawn harvey 
Rating:
5.0

Customer did not leave a comment.

horaida cardona 
Rating:
5.0

Check out the trucks that come out of state before renting them.

Birgen Diaz 
Rating:
5.0

Excellent customer service! Our u-Haul representative was amazing with every aspect of the rental!

Sarah Clancy 
Rating:
5.0

The only minor issue was that the ignition key was a little temperamental. If I was on your car you would surely have it replaced because it will only become more of a problem. The staff were very professional and helpful. The locations and equipment were clean and orderly.

Charles Contant 
Rating:
5.0

Customer did not leave a comment.

Lorraine Simmler 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Ramirez 
Rating:
5.0

Fast, courteous, and professional. Very organized. Second time renting here in a month. Very impressed with the team.

Eric Emet 
Rating:
5.0

No comment

Arthur Smith 
Rating:
5.0

Customer did not leave a comment.

ALAN LA FROMBOSIE 
Rating:
5.0

Customer did not leave a comment.

Andrew Plourd 
Rating:
4.0

Customer did not leave a comment.

BILL HIGGINS 
Rating:
4.0

Customer did not leave a comment.

Joyce Trites 
Rating:
5.0

Customer did not leave a comment.

KAYLEE DIAZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delia Pinero  |  Overall Experience 
Rating:
5.0

Great location

Arthur Smith 
Rating:
3.0

Went after-hours. Had trouble finding the key dropbox.

Richard Cuoco 
Rating:
5.0

Nothing I can think of doing a good job np

Evelyn Howard 
Rating:
5.0

Customer did not leave a comment.

iris lozada 
Rating:
5.0

Customer did not leave a comment.

Maria Brown 
Rating:
2.0

Complete the job successfully for the next customer

Paul Morganti 
Rating:
5.0

Customer did not leave a comment.

Kyrylo Levchenko 
Rating:
5.0

Front desk ladY was reallY nice and informative. Also drop off was super easy. All employees at this location was so welcoming ..Will be renting another one very soon . Ty ! .

Jasmine Mejia 
Rating:
5.0

Customer did not leave a comment.

LUMARYS FIGUEROA 
Rating:
5.0

Customer did not leave a comment.

John Cirelli 
Rating:
4.0

Good service and vehicles run well.

Ward Swannie 
Rating:
5.0

Customer did not leave a comment.

ALAN LA FROMBOSIE 
Rating:
5.0

Customer did not leave a comment.

Christine Agnitti 
Rating:
5.0

Customer did not leave a comment.

Sheri Burgess 
Rating:
4.0

Only complaint I have is I’m 5’2. I wasn’t able to adjust my seat properly to accommodate my height, as well as the visor. Aside from that, I needed a dolly unfortunately they didn’t have any available. However, they went out of their way to find something else they had around they thought I could use, which I did

natisha jiles 
Rating:
5.0

The staff was very helpful and courteous.

George Thompson 
Rating:
5.0

Customer did not leave a comment.

sairis moreno 
Rating:
5.0

Customer did not leave a comment.

Roberto Moya 
Rating:
3.0

I reserved a trailer online. When I went to pick it up, half of the lights didn't work and employee said I was ok to go. I said that I needed a trailer with all lights that worked he got another, it was worse, then the 3rd he checked also had lights out. He told me that's all he had for return trip to there. The others were 1 way. I told him I need to speak to a manager about this. He went and talked to one for me and they gave me a 1 way trailer that had working lights to use. I see that NO trailers are inspected when returned before going out.

Robert Flenke 
Rating:
5.0

Customer did not leave a comment.

Juan Abreu Arnaud  |  Overall Experience 
Rating:
5.0

Super easy to reserve, super helpful with which truck was suitable for my moving & overall friendly staff.

Shakira Vazquez 
Rating:
5.0

This staff has been helpful most times I come there

THERESA ROBINSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jimmie Whitecotton 
Rating:
5.0

Very good!

Chad Lubarsky 
Rating:
5.0

Customer did not leave a comment.

Eliezer Vega Santiago 
Rating:
5.0

Drop my SUV at 9:00 a.m. as scheduled, by 11:00 a.m. the job was done. Good service and friendly staff. Thank you!

Jonathan Nieves-Velazquez 
Rating:
5.0

Provide a non smokers vehicle. The one we got smelled like nicotine really bad. They tried to make it smell clean but whatever they used got mixed up with the nicotine smell as the vehicle's heather was turned on and it almost made me sick. The whole ride we smelled it and my clothes got its smell as well. But other than that everything was good.

Katiria Vergara-Nieves 
Rating:
5.0

Customer did not leave a comment.

jerome jackson 
Rating:
4.0

I thought the representative Brent was very helpful and pleasant.

Robin Youmans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jada Walker  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

tammy larace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline smith  |  Overall Experience 
Rating:
5.0

Would recommend you guys and would rent a storage from you guys again excellent service helpful employees

alida cruz  |  Overall Experience 
Rating:
5.0

Staff were extremely pleasant and did their best to keep my experience as easy and stress free as possible even though some of the computer systems were down. We will only need this storage unit a few weeks for our move, but would be happy to continue dealing with them if our situation requires it.

Christoher Fairbanks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THERESA ROBINSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

milady negron  |  First Impressions 
Rating:
3.0

it wasnt climate controlled like you advertised

John Heffelfinger  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Renee Click  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shauna Barker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELE MORGAN  |  First Impressions 
Rating:
5.0

Great workers there

BRYANA MERCADO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jetziel Figueroa  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SETH VELEZ  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEBRA GRIMES  |  First Impressions 
Rating:
2.0

The staff is very friendly, but there are too few staff to meet the needs, so the wait time was always way too long to be convenient. It is not appropriate to have a twenty plus minute wait time every visit and the electronic access to the building with the cards often malfunctioned, so we were denied access. This was very inconvenient! The place was super clean and the people were great but over burdened with understqffing and poor technology to top it off.

sharron barr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Andino  |  Overall Experience 
Rating:
5.0

The staff was easy going and helpful. storage was clean and accessible. Thank you again.

Pedro Reyes  |  Overall Experience 
Rating:
5.0

I WILL MISS ALL THE STAFF MEMBERS THAT I'VE SEEN FOR THE PASSED 2 1/2URS, WHEN I WOULD COME IN TO MAKE A PAYMENT. THANKS FOR PROTECTING MY BELONGINGS, WHICH IS MY LIFE'S POSSESSION. GOD BLESS YOU ALL! TAKE CARE.

Susan Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celines Rivera  |  First Impressions 
Rating:
5.0

Very polite very friendly very nice clean work site

Moises Maldonado  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leigh Graham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danayia Caldwell  |  Overall Experience 
Rating:
5.0

Nickolas Isaiah and Kesha were very helpful in my moving situation! They are the best. Definitely coming back

lakesha robles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosita Vazquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barraud braxton  |  Overall Experience 
Rating:
5.0

Fairly easy and quick rental process

Mayling Murillo  |  Overall Experience 
Rating:
4.0

This caused Ira Nelson died . That's my dad I don't need it I can't afford it.

imogene Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nancy boutin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria rivera  |  First Impressions 
Rating:
5.0

Quickly attended staff very helpful

Mayling Murillo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julius Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Griselle Resto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Clemonts  |  Overall Experience 
Rating:
3.0

Mouse issues

Melissa Wing  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAIMIN PATEL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kirk Rigg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Serra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dwayne Morales  |  Overall Experience 
Rating:
5.0

The attention and the courteousness that I received was overwhelming I couldn't have been treated better and I thank you so much my experience was on Boston road I would recommend anytime

Gaile Archie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAIME CRUZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paulett Webster  |  Overall Experience 
Rating:
5.0

Great team at this uhual.very helpful.

charles caldwell  |  First Impressions 
Rating:
5.0

⭐️⭐️⭐️⭐️⭐️

Iris Delgado  |  First Impressions 
Rating:
3.0

Great place

Michael Mcnamee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex Soto  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Magaly Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANNA CAIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheilymar Padro-Serrano  |  First Impressions 
Rating:
5.0

Excelente and Good atender thank you very much 💪

Luz Rivera  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Magaly Lopez  |  First Impressions 
Rating:
3.0

For the price I’m not sure how worth it, it really was. But it was clean and easy to load everything up and out.

Chelsea Derks  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chris Williams  |  Overall Experience 
Rating:
1.0

Please call. I arrived 2 min late after calling to inform in big e traffic. I had to beg and cry. I finally got the help but it was a terrible experience I didn’t have a room I thought was reserved

Theresa Johnson-Studstill  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Chris Williams  |  First Impressions 
Rating:
5.0

Excellent experience with staff

alexander davila marrero  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ana Rois  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan David  |  First Impressions 
Rating:
5.0

I am going through a lot right now and I found myself venting to one of your staff he was very kind and considerate asked me if I need medical attention and everything I apologize for venting was very helpful and they were all kind and I received my storage

amber kery  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAHMARA COLEMAN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Aaron Fonville  |  First Impressions 
Rating:
3.0

Notice bugs and the hallway and mouse trap in the unit

Isabelle Joseph  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karen matlock  |  Overall Experience 
Rating:
5.0

Great customer service

Paulett Webster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Cuevas  |  First Impressions 
Rating:
5.0

Highly informative, humble, approachable, and made me feel comfortable.

Pedro Reyes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paulett Webster  |  Overall Experience 
Rating:
5.0

Will have to cancel. Change of plans.

Paulett Webster  |  First Impressions 
Rating:
5.0

Derell is amazing

Julius Walker  |  First Impressions 
Rating:
5.0

Very good customer service

MIGUEL GARCIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS PIZARRO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA DIAZ  |  First Impressions 
Rating:
5.0

Yo siempre que me voy a mudar cuento con ustedes son los permite excelente muchas gracias

MARISOL DELGADO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Mcnamee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilfredo Flores  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER PATTEN  |  Overall Experience 
Rating:
3.0

Your stuff will be secure from people. Location is convenient. Beware… with inside/outside storage. The place definitely has rats. The rats will poop in and all over everything. Make sure to wrap every single and have nothing opened for rats to jump in.

TrudyAnn Elliston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SYLVAN HOYTE  |  Overall Experience 
Rating:
5.0

Working with Brent was always a pleasure, I would say he went above and beyond during the three years I was there. The staff was always pleasant to deal with and helpful. Would definitely use U-haul Boston road again if needed. A huge thank you, and would definitely recommend this store. I was there three years and my stuff came out in the same condition it was stored in. No smell, no damage.

Linda Flood  |  Overall Experience 
Rating:
3.0

No lighting INSIDE unit so I couldn't see well when I would search for things I had to bring stuff on on narrow walkway to search through my things and roofing inside unit was horrible no access to a bathroom near storage units only in office area which had limited hours.

GLORIA REYES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meiling Rivera  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lukesha Minnifield-White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert bosworth  |  Overall Experience 
Rating:
5.0

Thank you to Luz and all the other employees that work there

alberto pedraza  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chelsea Day  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DIANE JUBREY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHANNA DAMATO  |  Overall Experience 
Rating:
5.0

Nice customer service agents, very polite, answered all of my questions, very helpful.

Edith Savoy  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ELENA COSME  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

celine rivera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIGUEL GARCIA  |  First Impressions 
Rating:
5.0

Easy quick and the staff was super helpful. They all worked well together and made everything happen very quickly.

Kyle Quinn  |  First Impressions 
Rating:
5.0

My belongings were there for 11 years and pretty much the same condition as when I originally put them in there. I would highly recommend your facility. Thank you for your services

anthony ellis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAVISTDEE RODRIGUEZ  |  Overall Experience 
Rating:
4.0

Nicholas at UHaul of Springfield was very kind, professional, and helpful as he explained my storage options, and reviewed my initial online order, while exuding patience. Thank you for your service.

Mauirce Penn Jr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pedro Cox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynne Koshuta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

olivia coleman  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BRANDON LAPOINTE  |  First Impressions 
Rating:
5.0

Staff is fantastic very friendly an always answered all my questions

DEVIN HAMMERLE  |  Overall Experience 
Rating:
5.0

Brent was absolutely wonderful to work with!! He was professional, helpful and couldn't have been better! Your organization is lucky to have him!@

HANNAH NICHOLS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LASHANDA LEWIS-DENNIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Courtney Axenroth  |  Overall Experience 
Rating:
4.0

At a time when I really needed help you all was there and I truly mean that thank you

Gaile Archie  |  Overall Experience 
Rating:
1.0

I am not the customer listed, I tried several times to get my number out of their system but it never happened. I received many calls and was never successful in getting my number out their system and even was sent this review as result.

Stephanie Cortes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MILDRED RODRIGUEZ  |  First Impressions 
Rating:
5.0

Guy at the counter is a rock star of customer service. 2nd encounter. He is the real deal

Eric Peterson  |  First Impressions 
Rating:
5.0

I was very happy with the service they provided for me.

Anthony Serra  |  First Impressions 
Rating:
5.0

Great service great customer service as well one of the staff was able to assist with moving which is really helpful on a busy day that they had and mrs. Keisha and her staff was very efficient Miss Keisha and attended.

nancy boutin  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Moniqua Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELISABET ROSARIO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sasu Esther  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guillermo Quinones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALBERT WILLIAMS  |  Overall Experience 
Rating:
5.0

GRACIAS MUY AMABLES

lucey martinez  |  Overall Experience 
Rating:
5.0

Excelente 👌

RHAIXA CAJIGAS  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Vanessa Ayala  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aleishka Sastre  |  Overall Experience 
Rating:
4.0

Luz was great

Catherine Shea  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lashanda lewis-dennis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

june steele  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chrislena hall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana Morales  |  First Impressions 
Rating:
3.0

When I made the reservation they set 1st month free ,, When I got there they say they don't do that anymore...

ALBERT WILLIAMS  |  First Impressions 
Rating:
5.0

Everything went well, not an iota of grief. helpful when needed. Definitely the go to place for storage and rentals

NORMAN HAMEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rickford Fraser  |  Overall Experience 
Rating:
5.0

Friendly staff good service

hector ortiz  |  Overall Experience 
Rating:
5.0

Brent was a very dedicated supervisor at the Springfield Boston road facility, Him and and his crew members do a great job on helping all customers with any questions and take pride on solving any issues. I would definitely keep bringing my business back to Boston road uhaul and would definitely recommend that branch.

Michael Culhane  |  Overall Experience 
Rating:
5.0

The manager goes above and beyond to fix problems and help

OCTAVIA James  |  Overall Experience 
Rating:
5.0

Some confusion at the start for my storage but Brent quickly straightened it out. We went over the procedures and protocols and all went smoothly moving items into storage. Overall a good experience for me after a death in the family. Thankyou Brent. Norm Hamel

NORMAN HAMEL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joselyn Saglimbeni  |  First Impressions 
Rating:
5.0

There was a girl who help Me a lot Luz Ortiz she is a great person I will recommend her all day long

Wanda Zayas  |  First Impressions 
Rating:
5.0

Everyone was so kind and understanding of my circumstances and were extremely. If I should ever move in that area again this will be the only place I will do business with.

Shelia Monette  |  Overall Experience 
Rating:
5.0

The whole process went smoothly and the staff was helpful and professional. Thank you!

Elizabeth THomas  |  First Impressions 
Rating:
5.0

Very professional, courtesy, and considerate staff...keep it up guys...

RAWLE JOSEPH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerry smith  |  First Impressions 
Rating:
5.0

Everyone I spoke to was so helpful and polite something that is rare thank you very much

Gaile Archie  |  First Impressions 
Rating:
5.0

Brent was so helpful and polite while helping me pick out my storage unit. Great employee and so professional.

Lucy Vecchioly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wanda fuentes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE FRANCIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karli Hanson  |  First Impressions 
Rating:
3.0

I didn't have any trouble with the storage facility part of my contract. My issue is with the truck that I rented out on Saturday to move out my belongings. The truck was dragging to shift from 2-3 &3-4 gear and before I would put my foot on the brakes, the truck would jerk. Then the keys was stuck in the ignition. I believe I should be compensated money wise for the headache I went through with this truck. I don't know how it passed inspection. Since 1073 I have been a customer of u-haul loyaly. It's unfair.

Wanda Aponte De Jesus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Carlo  |  First Impressions 
Rating:
3.0

manager is friendly and willing to help.

OCTAVIA James  |  First Impressions 
Rating:
1.0

AWFUL! Was issued a 210$ credit instead of the refund I was supposed to receive after renting a truck and “free month of storage with truck rental” was apparently bs. Had to pay for my storage unit and was told I was going to be issued a refund and instead a credit that I DONT want to use because I will NEVER be using uhaul again. Not to mention being locked out of my unit when it was paid ?!?! NOT HAPPY A CUSTOMER !!!!

Halley Parkes  |  First Impressions 
Rating:
5.0

We couldn’t have asked for a better experience. Staff here is super accommodating and helpful. We rented a truck to help us move and even packed up the other storage unit we bought at a different business and reserved a new one at this Uhaul location because of their service and convenience. I highly recommend

TIANA BURNETT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalie Edwards  |  Overall Experience 
Rating:
5.0

If I had to rent a storage room again I would go to U-Haul.

joyce hines  |  Overall Experience 
Rating:
5.0

Overall great experience!!

Christine Horn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lourdes Colon  |  Overall Experience 
Rating:
5.0

The young man that intended me he was very polite and courteous well-mannered and very helpful 😊

Mildred Rodriquez  |  First Impressions 
Rating:
5.0

Good customer service.

Tykie Greene  |  Overall Experience 
Rating:
5.0

Brent was amazing ...great customer service ... great communication skills and very helpful

Felicia Guy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lorimar molina  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda Aponte De Jesus  |  First Impressions 
Rating:
4.0

good review for everyone very helpful

Nancy Alvarado  |  Overall Experience 
Rating:
5.0

If I had to change anything, it would be the directions to get to the lockers. Its similisr to a maze. Additionally, the manger went above and beyond to satisfy a grievance

clarke higgins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Heffelfinger  |  Online Move In 
Rating:
5.0

It should be open at least 2 hours later.

BEVERLEY BLAKE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICKI CHAPLES  |  Overall Experience 
Rating:
5.0

my first name is spelled wrong and my address is wrong. Here are the correct spelling and address: RHODA E HAYNES 80 COLTON STREET SPFLD MA 01109 please correct these thanks

Rhoda Haynes  |  Overall Experience 
Rating:
5.0

Brent and Kecia were GREAT! and the rest of the staff too.

David Smith  |  Overall Experience 
Rating:
5.0

Every body has always been very nice and helpful to me can’t complain

Victor Andino  |  First Impressions 
Rating:
5.0

Great service great storage keep up the good work..Boston road Springfield MA.

Sandra Jones  |  Overall Experience 
Rating:
5.0

Amazing customer service

Dorothy Thomas  |  Overall Experience 
Rating:
3.0

The monthly rate was too high.

Robert Warner  |  Overall Experience 
Rating:
2.0

very poor experience. Staff took money for our unit and showed us where it was with no direction. If we weren't so time restricted that day I would have taken stuff and gone elsewhere.

Laura McKenzie  |  First Impressions 
Rating:
5.0

Need to exterminate in the summer but other than that it was great.

CIARA RIVERA-EPPS  |  Overall Experience 
Rating:
5.0

Was a hard moment my brother passed away and I was moving my mom to other town by my self, the owner or supervisor was very carrying and helpful on that moment very flexible with time and make easier

Luz Martinez  |  Overall Experience 
Rating:
5.0

Manager Brent and employees were always helpful and friendly!

Cheryl Price-lucia  |  Overall Experience 
Rating:
5.0

My needs were met quickly and efficiently!

Cheryl Price-lucia  |  First Impressions 
Rating:
5.0

Keesha was phenomenal. She was very professional and helpful. I'm so glad I came to that store

Curtis Johnson  |  First Impressions 
Rating:
5.0

The staff was beyond helpful and made sure they did everything they could to make things easy for me. I highly recommend this location!

Shelia Monette  |  First Impressions 
Rating:
5.0

Staff was very helpful and attentive to both myself and all the other customers in the store. And very patient, polite and understanding as well as efficient. Great bunch of employees and services.

Mark Russell  |  First Impressions 
Rating:
5.0

The manager was great and forward towards my concern and questions happy birthday

Nancy Alvarado  |  First Impressions 
Rating:
5.0

They were very helpful and thank you.

Lisa Bohnak  |  Overall Experience 
Rating:
5.0

They were very helpful thats all I have to say I will recommend to any one else. Thank you

Lisa Bohnak  |  First Impressions 
Rating:
5.0

Manager was very helpful and patient while reserving a unit for storage. We did not feel rushed while trying to decide.

Theresa Snider  |  First Impressions 
Rating:
5.0

This experience was 100 times better than the last time i went here.

april miller  |  Overall Experience 
Rating:
5.0

It seems that you are force to buy a lock.

rafael Irizarry  |  Overall Experience 
Rating:
5.0

The cleanest outdoor unit I have ever seen and I have seen many. Staff was friendly and patient!!

Jane Cain  |  Overall Experience 
Rating:
5.0

Helpful staff. The lady that took care of me was amazing and thoughtful.a part time employee I think she is a teacher by day. I would use uhaul again.

jose zambrana  |  Overall Experience 
Rating:
5.0

I was very happy with your spfd location.

Mary Steward  |  Overall Experience 
Rating:
5.0

Good services

tenisha teasley  |  First Impressions 
Rating:
5.0

Murphy and Kiera were great. Best customer service I have seen in a long long time. Kudos to both of them!!!

Dave Wawrzonek  |  Overall Experience 
Rating:
5.0

My daughter's belongings were intact and secure. Desk crew pleasant and helpful at all times.

LISA OMARTIAN  |  Overall Experience 
Rating:
5.0

Yesterday I needed to access my unit and it was very busy at this location. However, when I swiped my access card, my presence was still acknowledged by a ‘hello.’

Janine Spinola  |  Overall Experience 
Rating:
5.0

nice place rent a truck or storage ECT there the people that work there are nice also

patricia jiles  |  Overall Experience 
Rating:
5.0

I have always went with u haul from 1960s til now when I needed storage or moving, they aways will be #1 to me!! from the staff, real clean storage to well lighted and completely safe storing !!!

alfred bewsee  |  Overall Experience 
Rating:
1.0

Need to fix back door Don't feel welcome Need value customers Need to build a good customers relationships

Eliseo Gerena  |  Overall Experience 
Rating:
4.0

I had a pleasant experience during my recent move.

Lori richard  |  Overall Experience 
Rating:
2.0

Better customer service

Eliseo Gerena  |  Reservation 
Rating:
2.0

Better customer6 service

Eliseo Gerena  |  Reservation 
Rating:
5.0

Thank you. Great service and people

MICHAEL KOWAL  |  Overall Experience 
No reviews have been submitted for this location.

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