Customer Reviews for U-Haul Moving & Storage of Spring Valley

6,035 reviews

8400 Two Notch Rd   Columbia, SC 29223
(E Of I-77)

(803) 736-8582

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(803) 736-8582

8400 Two Notch Rd
Columbia, SC 29223
(E Of I-77)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff very friendly, professional and helpful.. Faculty extremely well organized and clean. Would use them again.

Marc Poulin 
Rating:
5.0

Everything was fine. No need for improvement.

Barbra VanBrunt 
Rating:
5.0

Customer did not leave a comment.

Kathy Williams  |  First Impressions 
Rating:
5.0

More worker to reduce the time it takes to complete work. The mechanic was shuttling between installing the tow package and attending to customers at the counter. He did a great job though and made a small discount for spending more time than anticipated

divine Nkwenui 
Rating:
5.0

Customer did not leave a comment.

Robin Free 
Rating:
4.0

Customer did not leave a comment.

Miriam Washington 
Rating:
5.0

I've encountered, no problems,

Eddie Taylor 
Rating:
5.0

Customer did not leave a comment.

ANTONIA MCLEAN 
Rating:
5.0

Customer did not leave a comment.

Kirk Stringer 
Rating:
4.0

No comments

Michelle Luciano 
Rating:
5.0

Spencer B, was an excellent rep. He explained everything thoroughly. I hate that window thats in front of him at the register but I understand. Anywho, Spencer answered all my many questions and explained the DropBox and all. Keep up the great work!

Ashley Allen 
Rating:
5.0

Emargeea had great customer service. Very professional and helpful throughout my whole process. Great job. Love the service. Thanks

Terrell Hammonds 
Rating:
5.0

Customer did not leave a comment.

David Ivey 
Rating:
4.0

Customer did not leave a comment.

Guinevere Kelley 
Rating:
5.0

Customer did not leave a comment.

Danny Bettasso 
Rating:
5.0

To remind us as customers that wow may need a dolly, boxes or any other equipment that may beneficial to our move.

Shanta Robinson 
Rating:
3.0

When turning in equipment. Someone should really be there to accept the equipment. Ensure equipment lights are reset

JULIUS CLIETT 
Rating:
5.0

Although I rated the equipment as clean, it wasn't really spotless, but it wasn't filthy either. I feel the interior pickup truck should have been vacuumed and sanitized.

Emmaretta Swiggins 
Rating:
5.0

Customer did not leave a comment.

Carrie Rifkin 
Rating:
1.0

They did not have anything prepared. I went through the steps online and they still had me take 45 minutes in store. The dulley was also not available when. So I had to leave some of my appliances which was very inconvenient. This was a very frustrating process and I expected it to be way easier. No steps to follow just handed me the keys in my hand.

DEIZHA GRAYSON  |  Online Move In 
Rating:
5.0

Truck winshield was dirty...loked like a spil on it inside and the interior smelled strongly of smoke. Vehicle ran well. Excelllent, friendly service otherwise.

DAVID WILMOT 
Rating:
5.0

Customer did not leave a comment.

CURTIS GORE 
Rating:
4.0

The truck was clean, but the low tire indicator light stayed on, and I was unable to see the milage. I was worried driving.

Eddie Taylor 
Rating:
5.0

Customer did not leave a comment.

taylor tilton 
Rating:
5.0

Customer did not leave a comment.

Lakesha Kendrick 
Rating:
4.0

Customer did not leave a comment.

Samantha Wojciechowicz  |  Overall Experience 
Rating:
5.0

Excellent

Belkys Chacin 
Rating:
5.0

The two service Representative were pleasant and helpful.

Delroy Neath 
Rating:
1.0

Customer did not leave a comment.

Vidal De Guzman III 
Rating:
5.0

Anytime I rent a truck from you guys it is a great experience for me thanks

Lavenia lucas 
Rating:
5.0

Customer did not leave a comment.

Duane Dunn 
Rating:
5.0

Customer did not leave a comment.

VERONICA MCKIE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Riley 
Rating:
5.0

Customer did not leave a comment.

ROBBERT NOWLIN 
Rating:
5.0

Customer did not leave a comment.

Taura Ponds 
Rating:
5.0

Excellent customer service at this location..However the truck was very dated and ran very loud..

Monica Edwards 
Rating:
5.0

Customer did not leave a comment.

Paul Mead 
Rating:
5.0

No problems today. Need to make the print legible on the receipt.

GAIL MYERS 
Rating:
5.0

Quick easy return. No issues.

steven strunk 
Rating:
2.0

Customer did not leave a comment.

Mimi Prior 
Rating:
5.0

Customer did not leave a comment.

Sasha Cannon 
Rating:
5.0

Excellent service.

Darrel Donaldson 
Rating:
4.0

Customer did not leave a comment.

ANTHONY WILSON 
Rating:
4.0

I had reserved an appliance dolly and it was not available.

Yvonne Gumm 
Rating:
5.0

Great customer service.

Tammie Thompson 
Rating:
5.0

EXCELLENT SERVICE

AMBRE HILL 
Rating:
1.0

Tires were bad (one blew on trailer one had a leak on the truck) . Did not stay true to quote as discussed over phone . Was forced to pay for accidental coverage. Roadside assistance took 4 hours to reach me .

Aubrey Pressley 
Rating:
5.0

Customer did not leave a comment.

Jhane Pearson 
Rating:
1.0

No with an exclamation . How UHaul allows a manager that profiles and treat customers so poorly to stay in place is beyond me . I am paying customer that still has UHaul equipment but I returned everyone of the ones I have back to that location. Their lost !

TREVOR WRIGHT 
Rating:
1.0

The store manager is very dishonest and treats customers unfairly .

TREVOR WRIGHT 
Rating:
5.0

Customer did not leave a comment.

Jamie Hunter  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Latika Tooten 
Rating:
5.0

Nothing, everything was great!

Brenda Ruffin 
Rating:
5.0

Customer did not leave a comment.

Laurie Shepherd 
Rating:
5.0

Customer did not leave a comment.

DON GOLIGHTLY  |  Overall Experience 
Rating:
4.0

When I returned my trailer hitch I was the only customer in the store. IT TOOK THE EMPLOYEES 30 MINUTES TO COMPLETE IT. When I walked in they were looking at something on the computer. Finally, after a few minutes I was told to wait. Then I was called up to the counter and gave my info. From there I HAD TO ASK FOR A RECEIPT AND THEN TOLD THE GUY WOULD UNHOOK THE TRAILER. I PARKED WHERE SHE SAID AND WAITED ANOTHER 15 MINUTES FOR THE GUY TO COME OUTSIDE! HE NEVER SAID ANYTHING TO ME, NO THANK YOU, NO SORRY, NOTHING! HE UNHOOKED THE TRAILER, PUSHED IT IN THE SPOT AND WALKED AROUND THE BUILDING! I have used this location several times. Staff and service have ALWAYS been wonderful. Actually I and my family have used U-Haul quite a bit, especially over the last year. THIS IS THE WORST EXPERIENCE EVER! I/we will continue to use U-Haul, just NOT THIS LOCATION, because of the experience with this return.

QUINTIN Scott 
Rating:
1.0

When I rented the U-Hall, I was told it was $19.95 per day for days. I picked up the truck in SC on 1/23/24 and dropped it of in Miami on 1/26/24. When I got there your representative charged me an extra $112.00 for which I was very upset about because that was not what I agreed too. The manager then said to complain to headquarters about the situation. I think it very poor management indeed and I also put extra fuel in the truck which was not taken into consideration. I would like to be refunded if my 112.00. Thank you

SherryAnn Palmer 
Rating:
4.0

Great customer service

Jacobe Hawkins 
Rating:
5.0

Customer did not leave a comment.

Hakeen Prince 
Rating:
4.0

Make sure vehicles are in working condition.

Quinton York 
Rating:
5.0

Customer did not leave a comment.

William Walker 
Rating:
4.0

Customer did not leave a comment.

Trevor McCloud 
Rating:
5.0

Just continously be courteous to customers well done!

JANICE Bracey 
Rating:
4.0

I returned the vehicle with a full gas tank only to find later on in the bill that was a quarter tank empty which led to an absurd charge in the bill. When dropping off the keys make sure they give you a final receipt right there and then. Otherwise they might run the miles away as well.

Salvador Torres 
Rating:
4.0

Mergee was great, very knowledgeable, understanding and helpful.

Rae Bates 
Rating:
5.0

Customer did not leave a comment.

Philip Abernathy 
Rating:
5.0

Customer did not leave a comment.

Stella Mixco 
Rating:
5.0

Customer did not leave a comment.

SERENA PEREZ 
Rating:
5.0

Customer service was excellent and professional

Cheryl Tomlin 
Rating:
4.0

Customer did not leave a comment.

Tevin Chappelle 
Rating:
1.0

Gave me one day for 49$ had to be returned on Christmas Day what kind of bs is that .

Joshua Flowers 
Rating:
4.0

Have more knowledgeable staff available. The information provided is inconsistent.

Felicia Orange 
Rating:
5.0

I don’t know, I had no problems with the company they helped me. Thank You

Calvin Johnson 
Rating:
5.0

Customer did not leave a comment.

Zechariah Weathers 
Rating:
5.0

Customer did not leave a comment.

Anna Caldwell 
Rating:
5.0

Customer did not leave a comment.

Michelle GILYARD 
Rating:
5.0

It was a good experience with the company

jesse washington 
Rating:
5.0

Customer did not leave a comment.

Shakelcia Davis  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

James Ross 
Rating:
5.0

Very helpful when picking up the trailer. Very helpful when dropping it off. Also assisted with selling us extra things we needed

Adriana Sanchez Romero 
Rating:
1.0

Better over site of this particular location

MICHAEL MYERS 
Rating:
5.0

Customer did not leave a comment.

Tomason Duff 
Rating:
5.0

Customer did not leave a comment.

John Hampton 
Rating:
4.0

Customer did not leave a comment.

Akshai Gandhi 
Rating:
3.0

The truck was not cleaned. It smelled like smoke. The driver side door made a popping sound every time you open it. But it at least got the job done.

Carlin Dantzler 
Rating:
3.0

The location was fine. The experience with U-Haul overall was below average.

Christina Crawford 
Rating:
5.0

Customer did not leave a comment.

Timothy Neuman 
Rating:
2.0

Advertise certain deals but when you get to the location the deal is said it’s not for their location. Staff friendly but wasn’t helpful when it came to correcting certain issues that was caused in their end.

THOMASINA RUSH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Jackson 
Rating:
5.0

Customer did not leave a comment.

James Wright 
Rating:
5.0

I like the professional courtesy and genuine concern the the staff should when they were assisting me with my purchases. I also like the clean and organized atmosphere in all the service centers. Thanks, James

JAMES WATSON 
Rating:
5.0

Customer did not leave a comment.

Charles Rabon  |  Overall Experience 
Rating:
1.0

1) The truck smelled terrible. The air spray used to cover the odor just made it worse. 2) The air conditioning only worked on max. 3) The upper brake light would not go off. Only noticed at night when getting something from the truck. Luckily I noticed and the battery did not die. Had to waste time calling and waiting for a repair guy. He disconnected the light instead of fixing it. So I was driving with one less brake light. Supper safe! People were nice but the truck was horrible and cant believe you rent something that smells bad, air does not work and the brake light was disconnected! Gross and unsafe!

William Tipping 
Rating:
1.0

Customer did not leave a comment.

Brianna Anderson 
Rating:
1.0

Absolute worse experience ever. First, I signed up to pick up the uhaul at 6 am using self pickup. I got there at 6 and it took an hour for me to retrieve my uhaul with all the questions that could have been done prior to picking up. I had to call the help line because it never gave me the code to the key box to retrieve my key. Once I brought it home, the movers arrived and noticed a lock on the back door. U-Haul forgot to remove the lock and the only way to get it off was to bring the uhaul all the way back to the company. Honestly, overall uhaul made this the worse moving experience ever!!!

Ashley Buhl 
Rating:
5.0

Customer did not leave a comment.

KEVIN EVANS 
Rating:
3.0

Horrible lot. Bad location.

Nathan Holtsclaw 
Rating:
5.0

Customer did not leave a comment.

Micheal Roseboro 
Rating:
5.0

Jessica was excellent. She needs to be promoted. That’s what you can do to improve

Jasen Campbell 
Rating:
5.0

Customer did not leave a comment.

Kenneth James 
Rating:
5.0

keep being helpful in every way possible as needed daily, kind, courteous.

Sheyrian Davis 
Rating:
3.0

Very tight location, only one way in or out. Can only turn right and have to turn around in very congested traffic to get to the highway.

brian pasco 
Rating:
3.0

Ok

Amuzaffar Ibragimova 
Rating:
5.0

Very good 🫡

Nagash Francis 
Rating:
3.0

Customer did not leave a comment.

aissha mazyck  |  Overall Experience 
Rating:
2.0

I have an issue with the term mobile pickup. Mobile pickup should until not entering the office or location. I was under the impression that I would go to the vehicle and it would be unlocked through the mobile device similar to Toro and other rental applications. Nowhere did it tell me that I needed to enter the office. It told me to locate the vehicle on the lot and then began the verification process of taking pictures and assessing the vehicle for damage. I was on hold and waiting for callbacks with customer service for over and a half hour from when my rental was to begin until I was informed that you need to pick the keys up in the office which kind of defeats the whole purpose of being a mobile pickup on the application it should inform you that you are to enter the office to pick up the keys. Never was. I told that only to locate the vehicle in the lot which would lead me to believe that they had left the keys in the vehicle. Just a suggestion for my experience

Brian Myers 
Rating:
1.0

Customer service and professionalism are a joke. I booked in advance two times and both times were horrible and they didnt have what i reserved after telling me they did, and another time they booked me for the wrong day. Go to enterprise and skip this location all together

Bruce Sweeting 
Rating:
5.0

No improvements needed. Service was excellent!

glenda stephenson 
Rating:
3.0

A bit hard to find. No one ever bothered to message me back. It took weeks to get a move out approval and they still tried charging me for another month.

SHAE STEWART  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGIARETTA SNELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sabrina allen 
Rating:
4.0

Nothing comes to mind. Counter people were very polite and helpful. The job looks good and was accomplished within the estimated time. Haven't used it to tow anything yet nor have I had the occasion to connect the lights.

Joe Underwood 
Rating:
2.0

Although my storage location was clean, well lit and secure. The manager at this location is not helpful and when giving information from staff on downsizing my unit and getting a refund which is what was expected. They ended up stating I was no receiving a refund like told, therefore I moved out early and they kept my money. The girl in the office did not k ow how to switch my account so closed one and made a new account. All around misleading information and poor customer service.

debbie champagne  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SOPHIA Williams  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

shiela wallace  |  Overall Experience 
Rating:
5.0

I highly recommend this location.

JOHN MARSH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEVAN LLOYD  |  First Impressions 
Rating:
5.0

The Change in management from 2021 made a significant improvement for service. The staff is extremely professional, friendly, and helpful. The facility is clean and conveniently accessible to get to. The only concern I see are needing more parking spaces. But overall, one of the best facilities U-Haul has in Columbia. Thank you for all you do to make your customers feel appreciated and satisfied.

Mary Bowie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen McLean  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffery Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Khadidra Wormley  |  Overall Experience 
Rating:
5.0

Angela Balance. Knowledgeable, efficient, an excellent example of friendly service.

DAVID JONES   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia Johnson  |  First Impressions 
Rating:
5.0

Love it!!

Margot K Wyss  |  Overall Experience 
Rating:
2.0

This particular uhaul facility was the worst designed I've ever seen. In addition to storing my items, dropping the trailer off was a horrible experience. I would have appreciated a drive through facility vice having to back in the trailer to drop off.

Michael Kerver  |  Online Move In 
Rating:
5.0

Awesome 5 years!

Lakeisha Miller  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexis Bellamy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charlotte mccoy  |  First Impressions 
Rating:
5.0

The staff was fantastic. The facility was conveniently located and clean and organized.

Susan Blackston  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Aleasha Sharon Gadson Blanchard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keshon Pressley  |  Overall Experience 
Rating:
5.0

Was very pleased and happy with the staff and their service that they provided for me and my family

Marie Washington  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Adrienne Mitchell-Moore   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

craig conwell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura wilson  |  Overall Experience 
Rating:
5.0

Would use again

charlotte mccoy  |  Overall Experience 
Rating:
5.0

I had no problem with this storage facility and would recommend it to others.

Ethel Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawmel Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TYRON EATON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRESSIE HOWELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tashiba hargrove  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL KENNY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD TROJAN  |  Overall Experience 
Rating:
1.0

The staff was perfect the supervisor was fat and lazy and rude and she doesn't do her job and she's a liar

Lynette Ramos  |  Overall Experience 
Rating:
3.0

Rates a little steep and I was unable to use my discount at this location. Also double charging late fees is a bit extreme .

Rebecca Brown  |  Overall Experience 
Rating:
1.0

My reservation for the trailer got cancelled in Monroe, GA. My reservation for storage was cancelled in Columbia, SC. Finally, even after the U-Haul employee walked with me to confirm the unit was empty my contract never got cancelled causing my bank account to overdraft. To sum it up in one word... INCOMPETENCE

Thomas Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NANCY CROWELL  |  Overall Experience 
Rating:
3.0

After making reservations I had to go to another store to pick up the truck. I also had to switch storage rooms due to leaking ceiling.

'Renee Fraiser  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TEMEIKA OUTLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence Davis  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

CECIL GLANTON  |  Overall Experience 
Rating:
5.0

The staff at this U-Haul place was remarkable.

Thomas Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Earnestine Gibson  |  Overall Experience 
Rating:
3.0

It was always an issue with them

ebony howze  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANNON sanon  |  First Impressions 
Rating:
1.0

I was never given access to my storage unit ever!!! The key was never at the facility and promises to contact me when my key would be available over happened. I had my unit from 2012 and was told I had until March 3rd to pay I came on March 2nd and all my Belongings were sold the day before. I was treated poorly by the manger and shut down. Then a general facilitated letter was placed as the one sent and it was not the same one I got also it was verified in a phone call that o had unto 3/3/22. Also in person on the 3/2/22 the days were counted and I had until 3/3/22. I’m very unhappy and disappointed that a long term tenant would be treated this way. I’ll never use nor recommend this company. Prior to this incident there was another big problem with management. I’m devastated. And had to be hospitalized due to the upset and mistreatment of not having access to my unit and not being given an opportunity to make my payment on 3/2/22.

MAUREEN MYERS  |  Overall Experience 
Rating:
5.0

The staff here is very friendly

vancleff matthews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD BARR  |  First Impressions 
Rating:
4.0

It took 3 tries to get a useable storage unit. Either the insulation was falling down of the door latches were malfunctioning. It took 45 plus minutes to drop off the trailer due to being understaffed.

Richard Nadeau  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carl Sorensen  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David Belanger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMESALLEN MUNOZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMELIA CHEEK  |  Overall Experience 
Rating:
5.0

Excellent customer service

Michael Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameron Newton  |  Overall Experience 
Rating:
2.0

I received a free month email offer after renting a truck. I went online to reserve a unit at one location, entered my code for the free month at checkout BUT DID NOT COMPLETE THE CHECKOUT. I decided I wanted to use a different location, but when I got to checkout and tried my code, it was rejected. So I called customer service. At first the guy acted like he didn’t believe I had a free month, asking who sent me the email etc. Finally he took my information to reserve a unit at the location I chose. When I got to the location, the woman saw the reservation but said they didn’t have any units available of the size that I had selected on the reservation. I had chosen the largest unit, but she said all they had was a couple of the second largest and several of the ones below that. So I chose the second largest. She got to where she would complete the transaction and it still denied my free month code. She ended up working around it, and gave me the card for the gate. The receipt had zero information on it, which confused her as to why, but she hand wrote everything in. When I got to the gate, the card did not work. So I returned to the office. When she looked up my account, it did not show I had rented a unit. So she tried to do it again, this time her system said there were no units of that size available. So fine, I accepted an even smaller unit. Apparently she was new, and the ENTIRE TIME the more seasoned employee was at the station next to her but never offered any assistance. After about 10 minutes of her trying to figure out my reservation issue, he finally offered up the idea that she should just treat me as a walk-in customer. So that worked. But then at checkout my free month code still didn’t work. Again, she fumbles around until she finally asked him and he said to just give me the month without the code because he always has issues with the codes. After that, all worked out fine. A process which should’ve taken 5-10 minutes ended up taking over an hour of my time. 1)Your website system should not be completely voiding the free month offer codes if the transactions are not completed. 2)your new employees need better training. 3)your existing employees should not ignore a new employee who is obviously struggling. And might I mention, the customer behind me in line had the EXACT SAME ISSUE with a free month code.

Cynthia Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaniva Portee  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carmen White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELLIOT LONDON  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

YOHANCE TUCKER  |  Overall Experience 
Rating:
5.0

I always come to this location. Great service

Avery Arrington  |  First Impressions 
Rating:
1.0

My unit had my lock cut off and changed and my account was moved out without my permission. I was paying on the unit faithfully for 3 years for them not to know how or why this happened. So I moved my stuff out the same day and I will not be using uhaul storage ever again.

ambra culbreath  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaniva Portee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catrenia Thomas  |  First Impressions 
Rating:
5.0

Any issue I ran into which was barely the manager Net always was there 2 help and mk things rgt. Great personality & eazy 2 get along with even when she was Wrking by herself on sum dayz she managed 2 get stuff done ✅ 👌🏾👍🏾

Tanya Respers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERIC JONES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natasha Virola  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michelle Ventress  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

william mobley  |  Overall Experience 
Rating:
1.0

My close out date was 3/29/21. Correct your records. I have sent an email with your confirmation of this!

Faith Wallace  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

James Brown  |  Overall Experience 
Rating:
4.0

Friendly and helpful, I go out of my way to rent from these location

Wayne Whitmore  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

SYLVIA ROBERTS  |  Overall Experience 
Rating:
5.0

Manager of facility was really nice and helpful to me and my husband.

CHERISH PAYTON  |  First Impressions 
Rating:
5.0

Charnetta and her team does a great job running this facility.

Thomas Gawlik  |  Overall Experience 
Rating:
5.0

The manager is not helpful never returns calls and lied about financial arrangements. She dose not care about customers or problems at her store I still have not heard back from her and she did not note all my issues. I’ve been waiting since March 31,2021

MAUREEN MYERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY FREEMAN  |  First Impressions 
Rating:
2.0

Bad Experience.

Patricia Lucas  |  First Impressions 
Rating:
3.0

I would rate 5 but initially I ordered mobile and access did not work and unit was taken. However, after I reported the public contact individual contacted the manager and service was good! I think it was a computer glitch.

Carol Underdonk  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marla Inbody  |  Online Move In 
Rating:
1.0

I closed out my storage on March 13, 2021 not April 12, 2021. On March 13, 2021 I reserved a truck to move out. I picked up my keys for the truck and informed the lady working that I’m also emptying out my storage unit. She told me to come back to the office once I was done to close everything out. Once the storage was empty and I loaded the truck with my belongings from unit 179, I returned to the office to close out the storage unit. The lady was working by herself and had a long line waiting for assistance. When she saw me at the end of the line she told me I didn’t have to wait and that she would close the unit and send me confirmation via email. I never received that email. But I did receive a bill for the month of April a few weeks later. I called back to the office and spoke with the same lady and she said she would close it out again and don’t worry about the April payment. I recently received a bill and another email for the month of April. On April 12, I stopped by the office, the same lady working again but with another young man. I think she was training him. When I told her that I didn’t receive any confirmation about closing out the unit and I was still being billed for April, she stated that another person just did a walk through of the units and how could that be possible. Her attitude was very unprofessional. So as I’m waiting for her to look through her system to resolve the issue, she finally printed out a sheet of paper, with nothing being said. The young man picked up the sheet of paper from the printer and and she just pointed to me so that he could give me this piece of paper. The statement shows that there was a $0 balance. She didn’t say anything until I asked her was everything taken care of and then she stated yes you’re good to go. I was so taken back by her attitude I forgot to ask if I would be refunded the difference for the March payment. Please look into hiring and training your workers and if I will receive a prorated refund for the month of March.

CHASITY MURLES  |  Overall Experience 
Rating:
5.0

Great service - especially from Nette (spelling)

MATTHEW DAVIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cleveland Reed  |  First Impressions 
Rating:
5.0

One female employee was always sweeping the common areas and keeping it clean. All employees were friendly and helpful.

liz thomas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michael sickles  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ronald Holland Gonzalez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

micheal cook  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

CALEB MCKINNON  |  Overall Experience 
Rating:
3.0

I hurt my ankle in your loading and unloading area of the uhaul area, when I was returning a truck. Due to all the cracks and broken concrete. That would be my only suggestion to make it safer for people.

Anita Gardner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODNEY LEACOCK  |  Overall Experience 
Rating:
5.0

Would definitely rent again from U-Haul. Excellent service.

BRENDAN WOOD  |  Overall Experience 
Rating:
5.0

I want to thank everyone at U-Haul, especially those at my storage facilty, for the excellent service. They were extremely helpful to me during a difficult time and I am grateful. Especially helpful was James Brown, who went above and beyond to assist me. Thank you!

toni fitch  |  Overall Experience 
Rating:
3.0

none

Billy Burgess  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana McLamore  |  Overall Experience 
Rating:
5.0

Great for your storage

corrina byrd  |  Overall Experience 
Rating:
5.0

Fantastic Customer Service!

JEVON PRIESTER  |  Overall Experience 
Rating:
4.0

Fast, convenient and very helpful EVERY time I came. Thanks!!

Jamie Johnson  |  Overall Experience 
Rating:
5.0

When my husband recently suffered a medical emergency while we unloaded our trailer into the storage unit, EJ and his team went above and beyond to assist us. So grateful!

toni fitch  |  First Impressions 
Rating:
1.0

Mean employees lazy manager has horrible attitude

martin griffin  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff

Warner Manning  |  Overall Experience 
Rating:
5.0

Great customer service!

Courtni Evans  |  First Impressions 
Rating:
5.0

Very nice staff, prompt service

liz thomas  |  First Impressions 
Rating:
5.0

I enjoy patronizing this location. It’s convenient and the staff is helpful and friendly.

KATIE NASH  |  Overall Experience 
Rating:
5.0

It is always great working with U-Haul. Thanks!

thomas bowman  |  First Impressions 
Rating:
5.0

Close to home, easy to use.

katy sanborn  |  Overall Experience 
Rating:
5.0

We had no problems at all. The staff was very friendly and was willing to work out any issues that came up for the 5 months we had use of the storage unit.

Judson Pharez  |  Overall Experience 
Rating:
2.0

Was told first month free. Then when i paid for unit the girl said there was not Free month. She checked for notes on My account and found nothing about my Reserving a unit. Not happy!

BOB SCHOONOVER  |  First Impressions 
Rating:
5.0

EJ and his crew are the best!

Douglas Tolliver  |  First Impressions 
Rating:
5.0

Everything is great! They worked with me if I had a late payment and always very helpful.

Kee'Lia Smith  |  Overall Experience 
Rating:
4.0

Clean convenient quiet and secure.

RODNEY LEACOCK  |  Reservation 
Rating:
5.0

Satisfied

RITA ALCANTARA  |  Overall Experience 
Rating:
1.0

Terrible customer service and the GM was very rude at times. I would never recommend this location to anyone. Terrible! My items were taken out of my storage and now no one has a clue what happened.

lakisha qualls  |  Overall Experience 
Rating:
5.0

Would do business with this facility again.

Debi Mather  |  Overall Experience 
Rating:
1.0

Nt happy with how my unload was handled by you front desk. I was chrg extra day by uhaul for truck because you wouldn't allow movers 15-20 mins more to complete unloading.Front desk very rude to mover

Edward Valley  |  Reservation 
Rating:
1.0

GM needs t9 be a little more polite and willing to help military members that need it.

Biannca Brazel  |  Overall Experience 
Rating:
5.0

All the guys there are pleasant, respectful, professional very helpful. My pleasure to do business at this location. I would definitely refer anyone I know coming to the area.

LILLIAN KING  |  Overall Experience 
Rating:
5.0

Always clean

ETHEL VICTORIA PERRY  |  Overall Experience 
No reviews have been submitted for this location.

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