Customer Reviews for U-Haul Moving & Storage of Spring Valley

Rating:

5.0

My van is in the shop for repairs at the moment and uhaul has kept my buisness running flawlessly. Thank you Uhaul! Staff have been excellent to me. Friendly service makes a difference!

Rating:

5.0

Very helpful worker

Rating:

4.0

Staff Alice was very nice & helpful , she deserves a raise

Rating:

5.0

Nothing I can think of right bow.

Rating:

5.0

Absolutely nothing! So much better then the Lemon Grove site. That site is a nightmare. I was so impress with the overall experience. It was unbelievable. I must admit I had prepared myself for drama (based on my last experience) but the service was absolutely superb.

Rating:

5.0

Micheal is absolutely AMAZING! He is so courteous and patient no matter how busy it is in the office.

Rating:

5.0

Your costumer service was excellent!!!

Rating:

5.0

Awesome

Rating:

4.0

Need to tak care of water, always water at my storage lane even no rain.

Rating:

5.0

Nice people and very accommodating. Thank you for all the employees. You guys are awesome!!!!

Rating:

5.0

Outstanding customer service!

Rating:

5.0

Thank you for your service.

Rating:

5.0

The receptionist at the facility was amazing, she was helpful and very professional and quick to process. She was also very knowledgeable.

Rating:

5.0

Great customer service workers were very polite and professional Thank you Laura

Rating:

1.0

Had to go to a second location. First location was not good. Second location was better and helped

Rating:

5.0

Everything was excellent . Thank you.

Rating:

5.0

They were really good, very respectful, very helpful and very communicative

Rating:

5.0

Staff was always pleasant, nice and accommodating. Will definitely recommend to friends and family!

Rating:

5.0

It was an great experience

Rating:

4.0

I have not used the facility during the access hours yet except to purchase my unit and van.So the answer to that question I had to say yes. and I’m not quite sure if I have access 24/7 or just during working hours. But I will find out soon. Also, I feel the pricing for the facility is a bit high but it’s convenient and not far which makes it easier.

Rating:

1.0

Spiders crawling inside so I left.

Rating:

5.0

This lady in the front desk RUTH wooww very nice and helpful person very hard working person 👏 she help me a lot

Rating:

4.0

Didn’t like how every year it went up. I signed up with a price that brought me to you but it seems you decided to increase the prices. Ao it for ed me to close it out and go somehwere else.

Rating:

5.0

Excellent customer service.

Rating:

4.0

Extremely limited parking, but other than that, this location is good. The app is absolutely useless - could not complete the check-in process through the app or the website. Luckily, the office staff were available to perform the check-in. Four other people were waiting for check-in because of various problems with the app (couldn't verify location even though location sharing permissions were correct, couldn't scan ID, email and/or phone number were "already in use", etc.). Luckily my reservation was during operating hours. I definitely wouldn't trust the app to work for an after hours rental.

Rating:

4.0

All good except the alarms going off every time we’re there. For no reason.

Rating:

5.0

Thank to Mr. Desouza! Very helpful and respectful.

Rating:

5.0

Service Rep provided "outstanding" service.

Rating:

5.0

The reservation was easy and staff was friendly. Thank you

Rating:

5.0

Good customer service.

Rating:

5.0

The staff was very helpful and friendly. Assisted and answered all my questions. I got a storage unit. The facility was very clean. Inside and out. Spring Valley Facility A.Flores

Rating:

5.0

Nothing

Rating:

5.0

The manager at this U-Haul storage is amazing! He is always friendly, and greets his guest with open arms. He is a professional and he will provide you with all the help you need. Every issue that I have encountered, my problems have always been resolved. I would highly recommend this location to anyone who is interested in moving.

Rating:

5.0

The manager, OF, This Facility Is Always friendly and willing to help

Rating:

5.0

Good

Rating:

5.0

All of the employees were extremely helpful and nice.

Rating:

5.0

Everything was well done very friendly worker

Rating:

5.0

the staff are very friendly and helpful…

Rating:

5.0

There is no improvement in my eyes. The experience from U-hual compared to where I was going to end my contract with public storage was the difference between night and day. I wish I would have known more about your storing facility and also before I paid others to move me. Lastly I want to say that the workers that worked on Saturday morning and afternoon are definitely above average deserve raises and will always receive my praise for the way that I was treated and their professionalism

Rating:

5.0

Good customer service

Rating:

5.0

Good customer service.

Rating:

5.0

The employee Kyra was very helpful and professional and cute

Rating:

1.0

Rented for pickup at 6PM sat to 5PM sun. When I picked up I was asked did I need it until 5PM. I said most likely not I should be done around 10-11AM. That was the end of the conversation. Apparently they then changed my return to 10 and rented the truck out to someone else. So while on my way at 1045 to return I get a phone call with the rep yelling at me that the return is late. I explained what happened and she said that’s why we ask when do you plain to return. I said why didn’t anyone notify me that you were then changing the reservation and it needed to be back earlier. In that case I would have kept a later return time. She didn’t want to reason with me and continued saying there was a customer waiting and I needed to get it back asap. Additionally the tire pressure monitor was broken so it was showing on the dash as was the tighten gas cap sensor. Vehicle reeked like smoke and perfume to cover up smoke.

Rating:

3.0

The customer parking is extremely less than favorable. Very minimal right at the gate and very small to even park a small sedan.

Rating:

3.0

I was gaslit about the damn lock code lol. Honestly! I spent 15 minutes attempting to get the word combo lock to work and when I finally got into the office to ask for help, the employee came out and unlocked it INSTANTLY. I KNOW the combo i had was supposed to be right according to the site and this mofo had the AUDACITY to roll up and unlock it and LEAVE WITH THE LOCK lmao. These fools think idk that they provide a different lock code to corporate...but then why did they TAKE THE LOCK LMAO, without letting me see it. Yalls employees are hilarious and awesome, the check out and check in procedures with them were great. BTW though, this location has the stupidest fuckin setup for the office I have ever seen. There is not a single way to get to the leasing office without already having a lease. It is completely locked behing the pass code entry required gate.

Rating:

4.0

Good service. Driveway to street very busy.

Rating:

5.0

excellent and responsive service, thank you

Rating:

5.0

Michael at the office was kind, professional and courteous. We shall be renting from you again soon.

Rating:

5.0

I paid $70 total for a cargo van advertised at less than 20. I drove 12 miles, returned on time, and explained that I didn’t think the gas meter was correct because over $20 barely moved the dial enough to pass half. Will not utilize this again

Rating:

1.0

when i made reservation and pick-up the van it was 49cents per mile and when i returned the van i was charged 79cents per mile.I just went to la jolla and come back to spring valley and i used 60 plus miles already.

Rating:

5.0

My pick up location on my reservation was changed and I was given very short notice. In the future I'd appreciate knowing this information the evening before so I can plan accordingly.

Rating:

5.0

Thank you to Michael. He was very helpful!

Rating:

5.0

The GM was fantastic, very friendly and knowledgeable.

Rating:

4.0

The Black girl at the counter was super friendly, helpful and CUTE!!!

Rating:

5.0

Michael the facility manager is a very nice and polite individual making the experience very special

Rating:

4.0

My only concern is that me and the helpers that I had on July 29th was that the forklift did not work and we had to manually move all of that heavy furniture down the steps that could have cost us injury we were told that we had to put the property back and I needed to move it that day that was my first concern my second concern what's that I have been many that spot for a little over a year and you guys went up on the price twice my thing is if you rent in my mind if you want to keep a customer you don't want to raise the rent because you can lose customers but overall the place is clean quiet and I didn't have to worry about no one stealing my merchandise and yes I would recommend but make sure equipment is ready and working for customers

Rating:

5.0

Danielle was fantastic to work with

Rating:

4.0

Too expensive

Rating:

5.0

Forklift operator was very friendly and accommodating. He worked very well with us.

Rating:

5.0

very good attention and service thanks Ruth

Rating:

1.0

Would rather not leave a comment, because I have nothing good to say.

Rating:

5.0

I am 60 yrs old a d this was the first time I had had excellent service I just gad a crisis and I was crying and very upset. But, have to say the gentleman who helped me was very kind. THERE ARE NO WORDS TO EXPLAIN HOW HE MADE, MY EXPERIENCE WITH YOU OUT OF THIS WORLD. ALL THE KINDS WORDS EVER WRITTEN DESCRIBES THIS GENTLEMAN. This the first time I had a excellent experience. The staff every time I was at the property was superb. This man deserves a raise for his excellent customer service. Kim Duenez PLEASE THANK HIM FOR ME

Rating:

5.0

Very friendly helpful people. The place is always very clean including bathrooms. Very professional. Michael is a great guy always helps us out with any problems. That's what we like to see. Friendly people who greets customers with a smile and great attitude. Treat others the way you want to be treated. With kindness and a smile. They're free !! Thank you for great service. May God bless you all Maluifale Sola G58

Rating:

4.0

I rented a cargo van and it was very clean, did what I had to do “transport a motorcycle “,returned it on a time that I picked and don’t feel like I was ripped off. I recommend it very much

Rating:

4.0

Great customer service and service was excellent. Blessings to the staff and everyone connected to them.

Rating:

5.0

The customer service was excellent. I do not remember his name but he was Consider,understanding, helpful, appreciative and most of all excellent communication with his customer service. I have never been a storage facility that had his skills he deserves a raide.

Rating:

5.0

Very satisfied with everything. Thank you .

Rating:

4.0

The on-line check in, was not smooth. I uploaded front & back of drivers license then it asked for a passport picture. Kept asking for verifications, a representative called & asked for more verification and I declined. The manager commented that 3 others customers did not have a problem. Manager printed out contract 30 minutes later.

Rating:

4.0

The instore experience was good. Both people that I interacted with were pleasant, and the man who was there when we picked up the truck was more than willing to help and he checked on us multiple times. The truck was also very clean and of good quality. The in app/online experience was less than stellar, however. I simply didn't want to create an account, but found that you have to do so now in order to rent, so I hadn't completed the "express check in" prior to arriving; I was booking during my own working hours and I figured it would be easier to check in at the counter. Instead, I spent 20 minutes standing in the store filling out forms that used to be handled by representatives. On top of that, since I was at the store and not at home, in order to verify my identity, I had to list two contacts (who were not also on the reservation) to verify I was who I said I was. When you're on the spot and people don't know to look out for a generic number calling them, this is a bit stressful, let alone when most people you know are in a different time zone than you. Given that to rent a car or to rent a vehicle from a Home Depot doesn't require this level of security, especially for trips only scheduled for a few hours, this level of effort placed on the customer to handle the entire reservation up front made for a subpar experience just to move some furniture.

Rating:

4.0

I really appreciated the great customer service I received from Michael upon picking up the u-haul vehicle. His patience was appreciated as I had many questions concerning the rental procedure. I must say too, upon my return of the rental vehicle, again I received good customer service from Ruth. I speak on customer service because it's rarely seen at all these days. I had a pleasant experience Thank you

Rating:

5.0

Ruth and Manager were very helpful and respectful.

Rating:

4.0

Didn’t receive a notice that my bill was due until it was past due and an overdue payment was charged to my account. A notice of payment would have been appreciated and would have saved me from late charges.

Rating:

4.0

Michael was great to work with. Only issue is making sharp turn off busy road, and then large security gate. Could not get in and when I call number posted on gate it re-directs call to out of state customer service, and they can't help to open gate. I had to wait for someone to leave.

Rating:

5.0

Quit and easy service...

Rating:

5.0

Everything was awesome

Rating:

2.0

Difficult to start vehicle. Parking is awful. Self checkin is confusing.

Rating:

1.0

Manager very rude we were locked in and then treated like garbage they never did a walk thru in the evening I didn't want to set off alarms so I stayed hoping someone would come no one did till manager came kicked the door n yelled at me like some enemy

Rating:

4.0

Great location. Far better than the uhaul on Lemon Grove. Truck was well maintained and good customer service.

Rating:

5.0

Michael the General Manager was very helpful and professional I will definitely rent from this location again Satisfied Customer

Rating:

5.0

Attendant was very nice! Great customer service.

Rating:

3.0

I was concerned that my lock was cut off when I came to empty my storage.

Rating:

5.0

I appreciate the friendly and professional staff.

Rating:

5.0

I don’t know how I would have managed if it wasn’t for Micheal.. Awesome staff

Rating:

4.0

The only problem that I had you guys kept raising the rate every 5-6 months for the first 1 1/2 years. You do have excellent customer service

Rating:

5.0

Staff was patient, courteous

Rating:

5.0

Micheal and Ruth very nice

Rating:

4.0

I will use uhaul again and would recommend to my friends.

Rating:

5.0

The manger super Nice !!

Rating:

5.0

The Manage Michael is awesome and attentive to his customers needs. I will always use this uhaul location due to Michael and his friendly staff.

Rating:

5.0

Un 10 esta todo super bien muchisima gracias

Rating:

5.0

Keep up the good customer service and keep up the friendly service. Will tell family and friends about your service and cleaning environment. 👍👍👍👍👍👍👍

Rating:

5.0

amiable customer care. reasonable prices

Rating:

4.0

I do wish that we could have accessed our unit earlier than 7 am because there were several times that we had to wait around until 7 to get our belongings and then we had a two hour drive to our house. So it really set us back for the day. But other than that it’s a great storage center.

Rating:

5.0

This rating is specifically for the employee who helped us. She showed us to our unit, and helped us load with the forklift, twice. She worked the evening shift around 6 p.m. on 11/28 (apologies that I don't know her name!) and was so friendly that she made the stress of moving a little less. Thank you!!!

Rating:

1.0

Having no elevators at the facility made it difficult getting items in and out of storage.

Rating:

5.0

Thank you

Rating:

5.0

exelente cervicio

Rating:

3.0

The price increases were often and cost us quite a bit extra. When we got the unit in November of 2021 it was 175$, when we ended it was 190$… quite a large jump in just about a year.

Rating:

5.0

Overall good service and friendly staff

Rating:

5.0

Your customer service is very good

Rating:

5.0

Your staff memeber who serviced me, Alicia Thompson, as it reads on the reciept, the young African American woman, with the cute short hair. She was awesome! She was very helpful from the moment I walked in, knowlegable and very patient as I had changed storage sizes and was super confused with what I needed. She answered all of my questions deserves kudos for her service! Thank you, and I appreciate it! Also, her co worker with the cute pink chair was super helpful and kind, she was very informative, and friendly as well! Thank you both!

Rating:

4.0

buen servisio pero en lo que te piden la information muy lentos entiedo,tal vez por falta de personal

Rating:

5.0

Awesome service.

Rating:

5.0

The only think I would suggest is a better website, I had a very hard time to share my location, but then it could have been my phone. But in all it was simplet just leaving the keys and contract in the drop box.

Rating:

4.0

Thank you for your help in my rental experience. Overall it was excellent!

Rating:

5.0

I am pleased. Thank you.

Rating:

4.0

The four stars reflects cobwebs staining Rust and potentially some water seepage at the base of our unit The personnel were friendly and those in training seem to be potentially good team members Michael was excellent

Rating:

5.0

Very friendly and always helpful. By far the best storage facility experience I have had . Thank you .

Rating:

5.0

Me atendieron muy bien el Manager, Luis y Ruth Thank You very much. Esther Avila

Rating:

5.0

Ruth Gonzalez was an absolute GEM. She went above and beyond to help our storage needs. She took the time to explain stuff we had doubts about and was extremely helpful.

Rating:

5.0

Gentleman at front desk was awesome! Sorry forgot to get his name

Rating:

3.0

I don't have anything to say

Rating:

5.0

I'd like to recognize Alizar for being courteous and helpful when I was moving out yesterday. I also appreciate the manager Michael Desouza for corresponding with me via email when I gave my 30-day notice. The service has always been good with facility and your staff. Thank-you.

Rating:

5.0

Nothing just keep Michael on as a general manager

Rating:

5.0

Rente este lugar por casi 4 años . Siempre que fui me trataron con mucho respeto . Me da nostalgia haber dejado Uhaul pero se que si algún día necesito otro storage no dudaré en regresar con ustedes . Muchas gracias por sus servicios.

Rating:

5.0

Wker were very polite,& friendly, & answer all my questions. Good job. Give u a 10. Thank you so much.

Rating:

5.0

Great customer service, easy & convenient to rent a truck. Would definitely come back to rent in the future and recommend to a friend/family,

Rating:

2.0

Telephoning the general U-Haul customer service 800# phone was A NIGHTMARE. Hours on hold and often disconnected, or no one answers the phone, requiring repeated callbacks multiple times. The chat: nobody ever answered the chat. The email: it took 2 weeks for general U-Haul customer service to respond to an email. When they responded it was completely inadequate.inadequate. The staff at the lemon Grove location are bumbling idiots, when we finally got through to them on the direct line they were so bad that we elected not to store anything at that location, or have any business with them at all. In contrast, Jamacha road/Spring valley location manager Michael and his assistant Francisco are very responsive and always answer the phone and respond to emails promptlywhen they can, much of the time.. All Spring Valley staff were very polite and attempted to be accommodating. However do not expect first class service from any U-Haul person. They do not comprehend the concept of first class. Be prepared to wait long periods of time for every little thing, U-Haul does not respect your time at all. In addition they repeatedly attempted to make charges on my credit card which were not authorized. Fortunately I have a credit card that I keep with a balance of $10 so that all such an authorized charges are refused. I recommend this to you, the general public, as well because apparently it is general policy at U-Haul to make unauthorized charges on your credit cards or debit cards. In the event you ever get through to the general U-Haul administrative customer service do not expect them to tell you the truth. What they tell you on the phone is NOT reflected accurately in the written statements. Be SURE to do a print-screen of anything that you see on your account web page, because they will arbitrarily increase or decrease amounts at any time (even retroactively changing quotes) including adding unauthorized charges, as well as undisclosed charges, without consulting you, the customer. Frankly I don't know how they stay in business with these fraudulent business practices. Again this is primarily a review of the general U-Haul company customer service not the Spring Valley location who made many efforts to be accommodating. If you are forced to use the U-Haul company I do recommend the Spring Valley location. However, if you can avoid U-Haul in any way shape or form, I would strongly suggest that you do your research and select a different, small storage company who has excellent reviews, unlike Uhaul. If you are absolutely forced to use a U-Haul location for any reason, this location was very clean, well lit, well run, and secure. That does not sufficiently balance out the horrible general U-Haul phone company administrative "customer service' at all.

Rating:

5.0

Thank you Spring Valley Uhaul for being here fir our storage needs.

Rating:

4.0

Very clean and secure

Rating:

5.0

Stress-free, Michael was super nice and helpful.

Rating:

5.0

Renting the van was a smooth process, rep who helped me was really nice and explained the entire process well. It was my first time renting a moving vehicle.

Rating:

5.0

Been customer 6 years This facility is awesome No complaints They are top line storage Never no dust dirt bugs Amazing

Rating:

5.0

Need more service reps and cashiers It took to long to rent the truck 30 minutes and your system’s need upgrading it’s too old to keep up with the current trend of customers

Rating:

5.0

great service and quick

Rating:

5.0

This is a one stop shop storage for all my packing and storage needs. The lobby, restrooms and facility was exceptionally clean and organized. Staff members went above to accommodate my needs. Customer service was way above star 💫 quality and the GM was the first to meet, greet and assist from start to finish. He is a doer and someone who has put together a DREAM TEAM. I am a loyal customer because of the exceptional high quality customer service that the GM gives. 😊 Thank You Spring Valley Storage Location for all that you do and for always reaching and going far above and beyond the expectations of your clients from start to finish. GM Michael D you are a great leader! I am very happy. Grace and Peace, Dee Dee Summers

Rating:

5.0

The staff was really helpful and very kind!

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

Las personas en la oficina me dieron un servicio excepcional: Contestaron todas mis preguntas, muy educadas en el uso del Idioma español y muy capacitadas en el uso de todo el mecanismo del negocio. Estoy muy satisfecha con todos los servicios Gracias mil por darme La Paz de k mis pertenencias estuvieron bien cuidadas.

Rating:

5.0

They were all very helpful and courteous I will definitely recommend this place Thank you

Rating:

4.0

I’ve used this storage facility for almost 2 years. The staff were always helpful and friendly. The storage unit was perfect in size and within my price range and served its purpose which was storing my father who recently passed aways belongings. I only moved out because I moved into a house where all his stuff could fit into our garage. A couple times my auto pay was rejected and I incurred late fees. But as soon as I paid the manager Michawould always waive the late fees. I recommend this storage facility to anyone looking for upscale professional service and atmosphere.

Rating:

5.0

Lovely staff.

Rating:

5.0

All is well

Rating:

5.0

Great people working there thank you all

Rating:

5.0

Everyone was polite and very accommodating to me when I got the storage I was unable to use it because I could not go down or up the steps I needed one on the upper level but I had a wonderful experience with the person that helped me with my stories thank you and you have a blessed life.

Rating:

5.0

Thanks for all your service,I’m very happy with you guys.

Rating:

5.0

Very accommodating, and nice!

Rating:

1.0

One employee would say one thing yet another would say the opposite. I experienced this three times, frustrating.

Rating:

4.0

Uhaul online booking offered a space that was unavailable— a 7x10 ground floor unit. That unit was NOT available at this location. The staff at the location were very helpful in fixing that mistake.

Rating:

5.0

Great customer service!

Rating:

5.0

Staff was very helpful and nice

Rating:

5.0

Todo muy bien y muchas gracias portodo si algún día nesesite un estor regresan ustedes gracias portodo

Rating:

4.0

Good experience. You may want to add more “check-in” card readers.

Rating:

5.0

Your staff did an amazing job. She was extremely helpful and had great customer service.

Rating:

5.0

Staff was extremely helpful and friendly. Location convenient. We had 2 units there and would definitely use this facility again!

Rating:

5.0

Brianna and the gentleman with long hair and beard (sorry didnt catch his name) both made it a wonderful experience, super helpful like always. I’ve chose to store my belongings there because multiple friends have recommended the place and have used it as well. i will be telling my friends too

Rating:

5.0

Precios razonables y personas muy atentas

Rating:

5.0

I truly appreciate being able to store everything at Uhaul. Initially it was only supposed to be a few months, but we couldn't find a place, the pandemic hit and then we were living in a hotel. Knowing that my stuff was safe in storage really gave me peace of mind during a really difficult time. I really appreciate the black lady at the front desk, she was always helpful, kind, understanding and went above and beyond every single time.

Rating:

3.0

Buen servicio al cliente

Rating:

5.0

Staff are friendly and professional

Rating:

2.0

My storage unit was cancelled and given to another customer that walked in. Tom was unbelievably not helpful and rude.

Rating:

4.0

N/A

Rating:

5.0

Thank you! You were there in my time of stress and you all made my life easy!

Rating:

5.0

Very friendly and helpful staff . The check in process was uncomplicated . I was really pleasantly surprised. 5 Stars all the way . Thank you .

Rating:

5.0

No elevator makes things difficult. But overall great.

Rating:

1.0

Reserved a unit in January for dorm move out - flew cross country to aid in move - called 3 times week prior - arrived at facility to be told they were completely full and didn’t have a unit fir us - will find another option for next time. Employees were great - company is terrible

Rating:

5.0

Thanks for the staff for all the help and assistance!😃

Rating:

5.0

Thank you

Rating:

5.0

Nice place

Rating:

4.0

The cost was a little bit more than I wanted to have to pay, the facility was very nice and the workers were helpful and friendly 🙂

Rating:

5.0

All staff are fast to help& great communication. The facility is spacious. It easily fits 2 Uhaul 10x10 trucks to pass by each other in the lanes to get around. If unit is 2nd floor the staff quickly brings a forklift to bring down the storage lift crate for you to load @ ground level. Fill it up as many times as you need & they bring it up& down. No hauling upstairs needed. Highly recommend Jamacha Rd Uhaul storage in Spring Valley.

Rating:

5.0

Lydia is very professional, super nice and always helpful especially during the pandemic. This facility is not convenient for me but I stay because of her. Daniel

Rating:

5.0

Ruth deserves a raise! She is awesome (=

Rating:

4.0

Staff was great, but the price was a little high.

Rating:

3.0

The on-site staff are always amazing. But the ongoing telephone technical issues of calls not going through or getting rerouted to trailer hitch department with no person to even talk to have been a HUGE headache. It wasn’t just a day - it was weeks of issues. Emails all bounced back as well and wasn’t able to access the website - super frustrating.

Rating:

4.0

Recommend elevator for downstairs storage facilities.

Rating:

4.0

I was satisfied

Rating:

5.0

Very convenient. The staff are helpful.Thank you Mike.

Rating:

5.0

The clerk work on getting me a unit down stairs

Rating:

5.0

Only thing i did not like was the phone service waiting time if i needed to call to make changes or ask a simple question it would take alot of time

Rating:

5.0

I didn't have to worry about break ins. I was happy to know that my things was a safe place😚.

Rating:

5.0

I didn't have any problems .everything was clean and the personal was very professional thank you

Rating:

4.0

Great customer service 👍

Rating:

5.0

Michael was excellent.

Rating:

5.0

The customer service representatives were outstanding.

Rating:

4.0

Our check out agent Courtney has wonderful customer service skills! No lighting in unit so not so good for after dark access

Rating:

5.0

Friendly and informative

Rating:

4.0

Staff nice and polite. Good location and affordable storage units.

Rating:

2.0

It seemed like the customer service person was holding the storage for some reason and didn't want to rent it to me. She kept insisting it was taken and "not showing up on her system " so I proceeded to book it online in front of her and miraculously she found that it was available. Very annoying and a waste of time arguing with her whether it was available or not for a good 10-15 minutes.

Rating:

5.0

I am waiting for a reversed payment for January 2021 . I always tried to pay in advance and I was blessed to be able to pay early my due date . But there is one thing I am not in agreement with is . I didn't use a whole month in December why am I not receiving a retroactive payment for the days not in use? my due date was for the 25th of December 2020 I moved out on the 10th of December 2020 .

Rating:

4.0

All was well except they never answered the phone and they kept billing me after I checked out. Waiting on the phone was really long. People were nice though.

Rating:

5.0

Michael, was very professional and helpful. I would not hesitate to recommend this U-haul Storage facility to my friends and family.

Rating:

5.0

The lady who help me was Awesome such an blessing to have had her help me

Rating:

5.0

Accomodable easy to get in,wide access.thank anyway

Rating:

5.0

Thank you all staff at U-Haul on Jamacha in Spring Valley!! You all have been kind, helpful, respectful, courteous and interested in what your customers want and need not just what you can sell them!! This IS the best storage unit/management experience I have EVER had! I appreciate all of this! Thank you for making my life easier and stress free!! GOD BLESS YOU ALL AND THANK YOU FOR ALL YOU DO FOR OTHERS!!

Rating:

5.0

Excellent customer service I was content!!

Rating:

3.0

Please repair the card reader coming in the vehicle entrance has been inop for 3 weeks or more. I had to gk out my car and use the exit side.

Rating:

5.0

great management staff

Rating:

5.0

Big props to your staff and facility at U-Haul Moving and Storage of Spring Valley in CA! The staff is so incredibly kind and helpful and the location is beautifully maintained! We thank Andrew for his great service!

Rating:

5.0

Very helpful friendly

Rating:

5.0

Lirio was very helpful, friendly, patient and answered all my questions. Excellent customer service.

Rating:

5.0

Head and shoulders above Public Storage. I felt like a valued customer instead of a tenant. I found my new home for storage.

Rating:

5.0

I will be back again to use their services

Rating:

5.0

More time to access

Rating:

5.0

The guys were really helpful, when I needed the fork lift. Never a No answer or I don't know. Very nice people.

Rating:

5.0

Great

Rating:

5.0

Thank you for all your help and understanding to my situation.

Rating:

5.0

1st time UHaul User on a cross country move. No issues at all, very smooth process. Definitely impressed, no haggle with prices and was charged initial quote. No surprise fees, excellent experience.

Rating:

4.0

Thank you for your service.

Rating:

5.0

the staff at uhaul was well and beyond courteous to me during my storage needs. They assisted me which made my needs more comfortable in my moving experience in life, thank you.

Rating:

1.0

Suck

Rating:

5.0

Great customer service! Everyone that works there is super polite and the manager is amazing and super helpful. Even after hours which is surprising cuz that's not common. Overall im very happy there

Rating:

5.0

The Employees we're very attentive very professional every one I can in Contact with Thank You

Rating:

4.0

very business oriented and trustworthy

Rating:

5.0

The staff was very very helpful and i would definitely recommend this storage facility.

Rating:

1.0

Storage room smell and they are rats in the ceiling.

Rating:

5.0

I had a one-way truck rental and storage rental at Spring Valley. This place is super clean and the workers are so very helpful and friendly. I highly recommend.

Rating:

5.0

Great Service.f. Lidio and everyone else Thanks

Rating:

4.0

Office personnel was very professional and friendly. The units and grounds were exceptionally clean.

Rating:

5.0

Thank you so much for your services..... I really appreciated the awesomeness of your staff

Rating:

3.0

Please note this is my first time renting a storage unit so I have nothing to compare with. Upon my arrival I waited for approximately 10 minutes for service. Uhaul did not have the size I needed.

Rating:

5.0

Very helpful and friendly staff

Rating:

5.0

We had a great and smooth process! Staff is very nice, detailed and informative! Thank you so much for making our moving experience gratifying!!

Rating:

5.0

Michael is wonderful!!!

Rating:

4.0

The employees are very helpful and always willing to help! I feel that the storage is safe and secured.

Rating:

5.0

Above excellent for their customer service on 7/13/19. I don't recall their names but they helped me with getting me everything I needed and even though I didn't have enough they made a way.

Rating:

5.0

You got it good attitude and you handle it as a professional.

Rating:

5.0

Awesome employees great service!!!!

Rating:

5.0

They helped us out were courteous and friendly

Rating:

5.0

👍👍👍

Rating:

5.0

Very satisfied with service and staff always available to answer any questions clean location

Rating:

5.0

The was very nice and helpful

Rating:

5.0

This was a great experience all around. Prices were good, the facility was great, and most importantly, the staff were friendly, professional, and always ready to help.

Rating:

5.0

The staff is very courteous and professional. Always willing to work with the customer and give the best outcome not just to make money but to look for solutions. I am pleased with their service.

Rating:

4.0

A good experience, however, sometimes I could not contact the Jamacha office during normal business hours when I called. My call transferred to a “Call Center”, but I never received any call-backs.

Rating:

5.0

Excellent simple friendly thats how it should be during any move thanks for the fast service

Rating:

5.0

The staff in this specific location are very friendly and takes care of your needs at a best valued price! Couldn't be any happier. Great experience!!!

Rating:

5.0