Customer Reviews for U-Haul Moving & Storage of Spring Valley

778 reviews

8847 Jamacha Rd   Spring Valley, CA 91977
(E Of Sweetwater Rd)

(619) 589-1693

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(619) 589-1693

8847 Jamacha Rd
Spring Valley, CA 91977
(E Of Sweetwater Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Toni Moody 
Rating:
5.0

Absolutely nothing! So much better then the Lemon Grove site. That site is a nightmare. I was so impress with the overall experience. It was unbelievable. I must admit I had prepared myself for drama (based on my last experience) but the service was absolutely superb.

Gary Watkins 
Rating:
5.0

Customer did not leave a comment.

robert majors 
Rating:
5.0

Customer did not leave a comment.

Christine THORPE 
Rating:
5.0

Micheal is absolutely AMAZING! He is so courteous and patient no matter how busy it is in the office.

Tina Carter  |  Overall Experience 
Rating:
5.0

Your costumer service was excellent!!!

Alma Rodriguez 
Rating:
5.0

Awesome

IVAN MOSLEY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

christopher Harding 
Rating:
4.0

Need to tak care of water, always water at my storage lane even no rain.

Shoban Bobba  |  Overall Experience 
Rating:
5.0

Nice people and very accommodating. Thank you for all the employees. You guys are awesome!!!!

regina roxas 
Rating:
5.0

Outstanding customer service!

Eugene Fredeluces  |  Overall Experience 
Rating:
5.0

Thank you for your service.

GILBERTO ESTRADA  |  Overall Experience 
Rating:
5.0

The receptionist at the facility was amazing, she was helpful and very professional and quick to process. She was also very knowledgeable.

Nadja Perez 
Rating:
5.0

Great customer service workers were very polite and professional Thank you Laura

Laura Paz 
Rating:
1.0

Had to go to a second location. First location was not good. Second location was better and helped

Eliezer Rajoo 
Rating:
3.0

Customer did not leave a comment.

Nydia Madlock  |  First Impressions 
Rating:
5.0

Everything was excellent . Thank you.

Norma Tadeo 
Rating:
5.0

They were really good, very respectful, very helpful and very communicative

Seydou Diallo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SALVADOR MORALES  |  First Impressions 
Rating:
5.0

Staff was always pleasant, nice and accommodating. Will definitely recommend to friends and family!

Rhiannon Nowlin  |  Overall Experience 
Rating:
5.0

It was an great experience

ANGELIQUE AUDRE 
Rating:
4.0

I have not used the facility during the access hours yet except to purchase my unit and van.So the answer to that question I had to say yes. and I’m not quite sure if I have access 24/7 or just during working hours. But I will find out soon. Also, I feel the pricing for the facility is a bit high but it’s convenient and not far which makes it easier.

lakia hamilton  |  First Impressions 
Rating:
1.0

Spiders crawling inside so I left.

Rashanda Lawyer  |  Online Move In 
Rating:
5.0

This lady in the front desk RUTH wooww very nice and helpful person very hard working person 👏 she help me a lot

moises Godinez  |  First Impressions 
Rating:
4.0

Didn’t like how every year it went up. I signed up with a price that brought me to you but it seems you decided to increase the prices. Ao it for ed me to close it out and go somehwere else.

Benjamin Mendoza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hunter Martinez   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heaven Morgan  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Jacquilin Lapid 
Rating:
4.0

Extremely limited parking, but other than that, this location is good. The app is absolutely useless - could not complete the check-in process through the app or the website. Luckily, the office staff were available to perform the check-in. Four other people were waiting for check-in because of various problems with the app (couldn't verify location even though location sharing permissions were correct, couldn't scan ID, email and/or phone number were "already in use", etc.). Luckily my reservation was during operating hours. I definitely wouldn't trust the app to work for an after hours rental.

David Wright 
Rating:
3.0

Customer did not leave a comment.

Tarek Hassanein 
Rating:
4.0

Customer did not leave a comment.

MARISSA GARIBAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon Smith 
Rating:
5.0

Customer did not leave a comment.

reginald dennis  |  First Impressions 
Rating:
4.0

All good except the alarms going off every time we’re there. For no reason.

barbara showers  |  Overall Experience 
Rating:
5.0

Thank to Mr. Desouza! Very helpful and respectful.

Eugene Fredeluces 
Rating:
5.0

Customer did not leave a comment.

Angelica Valente  |  Overall Experience 
Rating:
5.0

Service Rep provided "outstanding" service.

robert chenier 
Rating:
5.0

The reservation was easy and staff was friendly. Thank you

patricia menghini 
Rating:
5.0

Good customer service.

Janette Zamarripa 
Rating:
5.0

The staff was very helpful and friendly. Assisted and answered all my questions. I got a storage unit. The facility was very clean. Inside and out. Spring Valley Facility A.Flores

ANA FLORES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terri embrey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristine Nailon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WAHEEDA SULEIMANKHEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hilda santana  |  Overall Experience 
Rating:
5.0

Nothing

Juan Esparza 
Rating:
5.0

The manager at this U-Haul storage is amazing! He is always friendly, and greets his guest with open arms. He is a professional and he will provide you with all the help you need. Every issue that I have encountered, my problems have always been resolved. I would highly recommend this location to anyone who is interested in moving.

KRISTINE NAILON  |  First Impressions 
Rating:
5.0

The manager, OF, This Facility Is Always friendly and willing to help

yessenia marquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea Ritter  |  Overall Experience 
Rating:
5.0

Good

VICTOR LEWIS  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Job Exantus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron Pryor 
Rating:
5.0

All of the employees were extremely helpful and nice.

VINCENT STALCUP  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jodi-Ann Chambers  |  Overall Experience 
Rating:
5.0

Everything was well done very friendly worker

dorothy hood 
Rating:
5.0

Customer did not leave a comment.

Peter Thomas 
Rating:
5.0

the staff are very friendly and helpful…

jose rivas  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ASHLEY NELSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ISAAC SIMMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Britney Benson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NAOMI SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachelle Anne Rivera  |  Overall Experience 
Rating:
5.0

There is no improvement in my eyes. The experience from U-hual compared to where I was going to end my contract with public storage was the difference between night and day. I wish I would have known more about your storing facility and also before I paid others to move me. Lastly I want to say that the workers that worked on Saturday morning and afternoon are definitely above average deserve raises and will always receive my praise for the way that I was treated and their professionalism

JACQUELINE BONNER 
Rating:
4.0

Customer did not leave a comment.

Melita Mizera 
Rating:
5.0

Good customer service

Reni Ellis 
Rating:
5.0

Good customer service.

Reni Ellis 
Rating:
5.0

The employee Kyra was very helpful and professional and cute

JOSE BONILLA 
Rating:
1.0

Rented for pickup at 6PM sat to 5PM sun. When I picked up I was asked did I need it until 5PM. I said most likely not I should be done around 10-11AM. That was the end of the conversation. Apparently they then changed my return to 10 and rented the truck out to someone else. So while on my way at 1045 to return I get a phone call with the rep yelling at me that the return is late. I explained what happened and she said that’s why we ask when do you plain to return. I said why didn’t anyone notify me that you were then changing the reservation and it needed to be back earlier. In that case I would have kept a later return time. She didn’t want to reason with me and continued saying there was a customer waiting and I needed to get it back asap. Additionally the tire pressure monitor was broken so it was showing on the dash as was the tighten gas cap sensor. Vehicle reeked like smoke and perfume to cover up smoke.

Thomas Blagrave 
Rating:
3.0

The customer parking is extremely less than favorable. Very minimal right at the gate and very small to even park a small sedan.

Sonja Davis 
Rating:
3.0

I was gaslit about the damn lock code lol. Honestly! I spent 15 minutes attempting to get the word combo lock to work and when I finally got into the office to ask for help, the employee came out and unlocked it INSTANTLY. I KNOW the combo i had was supposed to be right according to the site and this mofo had the AUDACITY to roll up and unlock it and LEAVE WITH THE LOCK lmao. These fools think idk that they provide a different lock code to corporate...but then why did they TAKE THE LOCK LMAO, without letting me see it. Yalls employees are hilarious and awesome, the check out and check in procedures with them were great. BTW though, this location has the stupidest fuckin setup for the office I have ever seen. There is not a single way to get to the leasing office without already having a lease. It is completely locked behing the pass code entry required gate.

MARC TALLON PELKEY 
Rating:
5.0

Customer did not leave a comment.

janette lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aleksandar Vukovic 
Rating:
4.0

Good service. Driveway to street very busy.

Pete Luna 
Rating:
5.0

Customer did not leave a comment.

janette lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

janette lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvette Arvizu  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CEDRING MCDONALD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ABEATRICE JONES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaina Fernandez  |  Overall Experience 
Rating:
5.0

excellent and responsive service, thank you

OSAMA ORAHAALRAIS  |  Overall Experience 
Rating:
5.0

Michael at the office was kind, professional and courteous. We shall be renting from you again soon.

Pejvak Morgan 
Rating:
5.0

Customer did not leave a comment.

CHRIS DENNIS 
Rating:
4.0

Customer did not leave a comment.

Fernando Cavazos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ski Hatcher  |  Overall Experience 
Rating:
5.0

I paid $70 total for a cargo van advertised at less than 20. I drove 12 miles, returned on time, and explained that I didn’t think the gas meter was correct because over $20 barely moved the dial enough to pass half. Will not utilize this again

Haylee Thiel 
Rating:
1.0

when i made reservation and pick-up the van it was 49cents per mile and when i returned the van i was charged 79cents per mile.I just went to la jolla and come back to spring valley and i used 60 plus miles already.

Jay Mangulabnan 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN CAYABYAB 
Rating:
5.0

My pick up location on my reservation was changed and I was given very short notice. In the future I'd appreciate knowing this information the evening before so I can plan accordingly.

Hector Valencia 
Rating:
5.0

Thank you to Michael. He was very helpful!

DENISE MELTON TODD  |  Overall Experience 
Rating:
5.0

The GM was fantastic, very friendly and knowledgeable.

Hermes Hernandez 
Rating:
4.0

The Black girl at the counter was super friendly, helpful and CUTE!!!

Shaun Evans  |  Online Move In 
Rating:
5.0

Michael the facility manager is a very nice and polite individual making the experience very special

ROBERTO VERDUGO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimberly hover  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEVYN MOORE 
Rating:
5.0

Customer did not leave a comment.

Debra L Scott 
Rating:
5.0

Customer did not leave a comment.

Clifton Davis 
Rating:
4.0

My only concern is that me and the helpers that I had on July 29th was that the forklift did not work and we had to manually move all of that heavy furniture down the steps that could have cost us injury we were told that we had to put the property back and I needed to move it that day that was my first concern my second concern what's that I have been many that spot for a little over a year and you guys went up on the price twice my thing is if you rent in my mind if you want to keep a customer you don't want to raise the rent because you can lose customers but overall the place is clean quiet and I didn't have to worry about no one stealing my merchandise and yes I would recommend but make sure equipment is ready and working for customers

Tamika Hemphill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawnetta Meshack  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

latea lacy  |  Overall Experience 
Rating:
5.0

Danielle was fantastic to work with

Vijay Joshi 
Rating:
4.0

Too expensive

Diana Chase  |  Overall Experience 
Rating:
5.0

Forklift operator was very friendly and accommodating. He worked very well with us.

MARK EAKES  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Steven Bennett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

belvia lockett  |  Overall Experience 
Rating:
5.0

very good attention and service thanks Ruth

jesus naranjo  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Leo DuBois 
Rating:
5.0

Customer did not leave a comment.

Raquel Estrada  |  Overall Experience 
Rating:
1.0

Would rather not leave a comment, because I have nothing good to say.

Tammy Colter 
Rating:
5.0

I am 60 yrs old a d this was the first time I had had excellent service I just gad a crisis and I was crying and very upset. But, have to say the gentleman who helped me was very kind. THERE ARE NO WORDS TO EXPLAIN HOW HE MADE, MY EXPERIENCE WITH YOU OUT OF THIS WORLD. ALL THE KINDS WORDS EVER WRITTEN DESCRIBES THIS GENTLEMAN. This the first time I had a excellent experience. The staff every time I was at the property was superb. This man deserves a raise for his excellent customer service. Kim Duenez PLEASE THANK HIM FOR ME

Kimberly Duenez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CLIFFORD STREETMAN  |  First Impressions 
Rating:
5.0

Very friendly helpful people. The place is always very clean including bathrooms. Very professional. Michael is a great guy always helps us out with any problems. That's what we like to see. Friendly people who greets customers with a smile and great attitude. Treat others the way you want to be treated. With kindness and a smile. They're free !! Thank you for great service. May God bless you all Maluifale Sola G58

Aleipata Sola  |  First Impressions 
Rating:
4.0

I rented a cargo van and it was very clean, did what I had to do “transport a motorcycle “,returned it on a time that I picked and don’t feel like I was ripped off. I recommend it very much

Richard Conklin 
Rating:
4.0

Customer did not leave a comment.

Ramon Cisneros 
Rating:
5.0

Customer did not leave a comment.

Arturo Machucaenciso 
Rating:
4.0

Great customer service and service was excellent. Blessings to the staff and everyone connected to them.

SHAWN WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Felicia Pelletier 
Rating:
5.0

The customer service was excellent. I do not remember his name but he was Consider,understanding, helpful, appreciative and most of all excellent communication with his customer service. I have never been a storage facility that had his skills he deserves a raide.

Kimberly Duenez  |  First Impressions 
Rating:
5.0

Very satisfied with everything. Thank you .

Lolita Bisarra  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yolanda Sandoval 
Rating:
4.0

The on-line check in, was not smooth. I uploaded front & back of drivers license then it asked for a passport picture. Kept asking for verifications, a representative called & asked for more verification and I declined. The manager commented that 3 others customers did not have a problem. Manager printed out contract 30 minutes later.

Cassandra Joyce 
Rating:
4.0

The instore experience was good. Both people that I interacted with were pleasant, and the man who was there when we picked up the truck was more than willing to help and he checked on us multiple times. The truck was also very clean and of good quality. The in app/online experience was less than stellar, however. I simply didn't want to create an account, but found that you have to do so now in order to rent, so I hadn't completed the "express check in" prior to arriving; I was booking during my own working hours and I figured it would be easier to check in at the counter. Instead, I spent 20 minutes standing in the store filling out forms that used to be handled by representatives. On top of that, since I was at the store and not at home, in order to verify my identity, I had to list two contacts (who were not also on the reservation) to verify I was who I said I was. When you're on the spot and people don't know to look out for a generic number calling them, this is a bit stressful, let alone when most people you know are in a different time zone than you. Given that to rent a car or to rent a vehicle from a Home Depot doesn't require this level of security, especially for trips only scheduled for a few hours, this level of effort placed on the customer to handle the entire reservation up front made for a subpar experience just to move some furniture.

Elizabeth Howley 
Rating:
3.0

Customer did not leave a comment.

Annette Gill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Esparza 
Rating:
4.0

Customer did not leave a comment.

ALEX DUNN  |  Overall Experience 
Rating:
4.0

I really appreciated the great customer service I received from Michael upon picking up the u-haul vehicle. His patience was appreciated as I had many questions concerning the rental procedure. I must say too, upon my return of the rental vehicle, again I received good customer service from Ruth. I speak on customer service because it's rarely seen at all these days. I had a pleasant experience Thank you

Rocquel McCray 
Rating:
5.0

Ruth and Manager were very helpful and respectful.

Elisa Casillas  |  First Impressions 
Rating:
4.0

Didn’t receive a notice that my bill was due until it was past due and an overdue payment was charged to my account. A notice of payment would have been appreciated and would have saved me from late charges.

tommy mootry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charlott Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maurice Brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Davene Mignott  |  Overall Experience 
Rating:
4.0

Michael was great to work with. Only issue is making sharp turn off busy road, and then large security gate. Could not get in and when I call number posted on gate it re-directs call to out of state customer service, and they can't help to open gate. I had to wait for someone to leave.

Walter Hunt 
Rating:
5.0

Customer did not leave a comment.

Marsha Charfauros 
Rating:
5.0

Quit and easy service...

Jose Valdez 
Rating:
5.0

Everything was awesome

Helen Lozano 
Rating:
5.0

Customer did not leave a comment.

Rafael Maravilla 
Rating:
2.0

Difficult to start vehicle. Parking is awful. Self checkin is confusing.

AARON WARD 
Rating:
1.0

Manager very rude we were locked in and then treated like garbage they never did a walk thru in the evening I didn't want to set off alarms so I stayed hoping someone would come no one did till manager came kicked the door n yelled at me like some enemy

Rosa Solis  |  Overall Experience 
Rating:
4.0

Great location. Far better than the uhaul on Lemon Grove. Truck was well maintained and good customer service.

Souriya Maniwan 
Rating:
5.0

Michael the General Manager was very helpful and professional I will definitely rent from this location again Satisfied Customer

Pete Delgado 
Rating:
5.0

Customer did not leave a comment.

George Lambert  |  Overall Experience 
Rating:
5.0

Attendant was very nice! Great customer service.

Stephanie Gunning 
Rating:
3.0

I was concerned that my lock was cut off when I came to empty my storage.

OZMARA garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis Rivinius  |  First Impressions 
Rating:
5.0

I appreciate the friendly and professional staff.

RHONDA BATEMAN  |  First Impressions 
Rating:
5.0

I don’t know how I would have managed if it wasn’t for Micheal.. Awesome staff

Gail Nadine Bradley  |  First Impressions 
Rating:
4.0

The only problem that I had you guys kept raising the rate every 5-6 months for the first 1 1/2 years. You do have excellent customer service

Lolita Pittman  |  Overall Experience 
Rating:
5.0

Staff was patient, courteous

Gail Nadine Bradley 
Rating:
5.0

Micheal and Ruth very nice

YVETTE MAGANA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janice Whittle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS VEGA  |  Overall Experience 
Rating:
4.0

I will use uhaul again and would recommend to my friends.

Ronald Ward  |  First Impressions 
Rating:
5.0

The manger super Nice !!

Oshanay Godfrey  |  Overall Experience 
Rating:
5.0

The Manage Michael is awesome and attentive to his customers needs. I will always use this uhaul location due to Michael and his friendly staff.

Ruby Mcgill  |  Overall Experience 
Rating:
5.0

Un 10 esta todo super bien muchisima gracias

Hans st 
Rating:
5.0

Customer did not leave a comment.

Gilberto Estrada  |  Overall Experience 
Rating:
5.0

Keep up the good customer service and keep up the friendly service. Will tell family and friends about your service and cleaning environment. 👍👍👍👍👍👍👍

Rebecca TRUJILLO 
Rating:
5.0

amiable customer care. reasonable prices

Cathie Sundry 
Rating:
5.0

Customer did not leave a comment.

Dennis Driscoll 
Rating:
4.0

I do wish that we could have accessed our unit earlier than 7 am because there were several times that we had to wait around until 7 to get our belongings and then we had a two hour drive to our house. So it really set us back for the day. But other than that it’s a great storage center.

Chelsea Roberts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENISE JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Flor Cruz  |  First Impressions 
Rating:
5.0

This rating is specifically for the employee who helped us. She showed us to our unit, and helped us load with the forklift, twice. She worked the evening shift around 6 p.m. on 11/28 (apologies that I don't know her name!) and was so friendly that she made the stress of moving a little less. Thank you!!!

ANDREA ZAMORA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jephrey Castillo 
Rating:
1.0

Having no elevators at the facility made it difficult getting items in and out of storage.

Bryttney salvant   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Selina Delatorre 
Rating:
5.0

Thank you

Gilberto Estrada  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bianca Lay 
Rating:
5.0

exelente cervicio

JOCELYN AGUAYO  |  Overall Experience 
Rating:
3.0

The price increases were often and cost us quite a bit extra. When we got the unit in November of 2021 it was 175$, when we ended it was 190$… quite a large jump in just about a year.

Charlotte Barber  |  Overall Experience 
Rating:
5.0

Overall good service and friendly staff

annette parris  |  Overall Experience 
Rating:
5.0

Your customer service is very good

annette parris 
Rating:
5.0

Customer did not leave a comment.

belvia lockett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Esther Avila  |  Overall Experience 
Rating:
5.0

Your staff memeber who serviced me, Alicia Thompson, as it reads on the reciept, the young African American woman, with the cute short hair. She was awesome! She was very helpful from the moment I walked in, knowlegable and very patient as I had changed storage sizes and was super confused with what I needed. She answered all of my questions deserves kudos for her service! Thank you, and I appreciate it! Also, her co worker with the cute pink chair was super helpful and kind, she was very informative, and friendly as well! Thank you both!

Shawna Ewing  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAYLOR ANAGNOSTOU  |  Overall Experience 
Rating:
4.0

buen servisio pero en lo que te piden la information muy lentos entiedo,tal vez por falta de personal

luis romero  |  Overall Experience 
Rating:
5.0

Awesome service.

Thomas Shider 
Rating:
5.0

The only think I would suggest is a better website, I had a very hard time to share my location, but then it could have been my phone. But in all it was simplet just leaving the keys and contract in the drop box.

Jose Zepeda 
Rating:
4.0

Thank you for your help in my rental experience. Overall it was excellent!

Dennis Krouse 
Rating:
5.0

I am pleased. Thank you.

laurence haggard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shane Freeman 
Rating:
4.0

The four stars reflects cobwebs staining Rust and potentially some water seepage at the base of our unit The personnel were friendly and those in training seem to be potentially good team members Michael was excellent

robin evered  |  First Impressions 
Rating:
5.0

Very friendly and always helpful. By far the best storage facility experience I have had . Thank you .

Shawn Deyzel  |  Overall Experience 
Rating:
5.0

Me atendieron muy bien el Manager, Luis y Ruth Thank You very much. Esther Avila

Esther Avila  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATHEN ROYBAL  |  Overall Experience 
Rating:
5.0

Ruth Gonzalez was an absolute GEM. She went above and beyond to help our storage needs. She took the time to explain stuff we had doubts about and was extremely helpful.

MARLENE CARO  |  First Impressions 
Rating:
5.0

Gentleman at front desk was awesome! Sorry forgot to get his name

Anna Jackson 
Rating:
3.0

Customer did not leave a comment.

Abel Contrevas 
Rating:
5.0

Customer did not leave a comment.

Frank Avina 
Rating:
5.0

Customer did not leave a comment.

melina vazquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david ortega 
Rating:
5.0

Customer did not leave a comment.

Ashley Semmens  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LYDIA HOBBS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Brewer 
Rating:
5.0

Customer did not leave a comment.

Erika Allred  |  Overall Experience 
Rating:
3.0

I don't have anything to say

Annette Gill  |  First Impressions 
Rating:
5.0

I'd like to recognize Alizar for being courteous and helpful when I was moving out yesterday. I also appreciate the manager Michael Desouza for corresponding with me via email when I gave my 30-day notice. The service has always been good with facility and your staff. Thank-you.

Theresa Humphrey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Anglin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YOLANDA CLARK  |  Overall Experience 
Rating:
5.0

Nothing just keep Michael on as a general manager

YOLANDA CLARK 
Rating:
5.0

Rente este lugar por casi 4 años . Siempre que fui me trataron con mucho respeto . Me da nostalgia haber dejado Uhaul pero se que si algún día necesito otro storage no dudaré en regresar con ustedes . Muchas gracias por sus servicios.

Betzabe Tercero  |  Overall Experience 
Rating:
5.0

Wker were very polite,& friendly, & answer all my questions. Good job. Give u a 10. Thank you so much.

Rebecca TRUJILLO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca TRUJILLO 
Rating:
5.0

Great customer service, easy & convenient to rent a truck. Would definitely come back to rent in the future and recommend to a friend/family,

Aaron Martinez 
Rating:
2.0

Telephoning the general U-Haul customer service 800# phone was A NIGHTMARE. Hours on hold and often disconnected, or no one answers the phone, requiring repeated callbacks multiple times. The chat: nobody ever answered the chat. The email: it took 2 weeks for general U-Haul customer service to respond to an email. When they responded it was completely inadequate.inadequate. The staff at the lemon Grove location are bumbling idiots, when we finally got through to them on the direct line they were so bad that we elected not to store anything at that location, or have any business with them at all. In contrast, Jamacha road/Spring valley location manager Michael and his assistant Francisco are very responsive and always answer the phone and respond to emails promptlywhen they can, much of the time.. All Spring Valley staff were very polite and attempted to be accommodating. However do not expect first class service from any U-Haul person. They do not comprehend the concept of first class. Be prepared to wait long periods of time for every little thing, U-Haul does not respect your time at all. In addition they repeatedly attempted to make charges on my credit card which were not authorized. Fortunately I have a credit card that I keep with a balance of $10 so that all such an authorized charges are refused. I recommend this to you, the general public, as well because apparently it is general policy at U-Haul to make unauthorized charges on your credit cards or debit cards. In the event you ever get through to the general U-Haul administrative customer service do not expect them to tell you the truth. What they tell you on the phone is NOT reflected accurately in the written statements. Be SURE to do a print-screen of anything that you see on your account web page, because they will arbitrarily increase or decrease amounts at any time (even retroactively changing quotes) including adding unauthorized charges, as well as undisclosed charges, without consulting you, the customer. Frankly I don't know how they stay in business with these fraudulent business practices. Again this is primarily a review of the general U-Haul company customer service not the Spring Valley location who made many efforts to be accommodating. If you are forced to use the U-Haul company I do recommend the Spring Valley location. However, if you can avoid U-Haul in any way shape or form, I would strongly suggest that you do your research and select a different, small storage company who has excellent reviews, unlike Uhaul. If you are absolutely forced to use a U-Haul location for any reason, this location was very clean, well lit, well run, and secure. That does not sufficiently balance out the horrible general U-Haul phone company administrative "customer service' at all.

V Turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annette parris  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wendy Colon  |  Overall Experience 
Rating:
5.0

Thank you Spring Valley Uhaul for being here fir our storage needs.

Paula Fearce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

raul mercado  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

KIMBERLY BUSH  |  First Impressions 
Rating:
4.0

Very clean and secure

Charles Guth  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aliscia Shaw  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JESUS GRADILLAS  |  First Impressions 
Rating:
5.0

Stress-free, Michael was super nice and helpful.

Rosemary Mosley 
Rating:
5.0

Customer did not leave a comment.

George Scott 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Winchell 
Rating:
5.0

Customer did not leave a comment.

Jennipher Grasso  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Laura Johnson 
Rating:
5.0

Customer did not leave a comment.

Lashawna LaShawna 
Rating:
5.0

Customer did not leave a comment.

larry Singleton 
Rating:
5.0

Renting the van was a smooth process, rep who helped me was really nice and explained the entire process well. It was my first time renting a moving vehicle.

Brenda Moran-Luna 
Rating:
5.0

Customer did not leave a comment.

Danilo Bautista 
Rating:
5.0

Been customer 6 years This facility is awesome No complaints They are top line storage Never no dust dirt bugs Amazing

Sabrina Harback  |  Overall Experience 
Rating:
5.0

Need more service reps and cashiers It took to long to rent the truck 30 minutes and your system’s need upgrading it’s too old to keep up with the current trend of customers

GARY FRANKLIN 
Rating:
5.0

Customer did not leave a comment.

NICHTA HOPPS 
Rating:
5.0

great service and quick

Jose Leticia Zepeda 
Rating:
5.0

Customer did not leave a comment.

Marlon Cruz 
Rating:
5.0

Wonderful staff! They really took the extra time to ease my concerns and make sure my move would be safe driving across the country with a trailer I'd never towed before.

Kristy Holden 
Rating:
5.0

Customer did not leave a comment.

Adrianna Gonzalez  |  First Impressions 
Rating:
5.0

This is a one stop shop storage for all my packing and storage needs. The lobby, restrooms and facility was exceptionally clean and organized. Staff members went above to accommodate my needs. Customer service was way above star 💫 quality and the GM was the first to meet, greet and assist from start to finish. He is a doer and someone who has put together a DREAM TEAM. I am a loyal customer because of the exceptional high quality customer service that the GM gives. 😊 Thank You Spring Valley Storage Location for all that you do and for always reaching and going far above and beyond the expectations of your clients from start to finish. GM Michael D you are a great leader! I am very happy. Grace and Peace, Dee Dee Summers

DOROTHY SUMMERS  |  First Impressions 
Rating:
5.0

The staff was really helpful and very kind!

Gregory Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANI ASMAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAUNDRA TYLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee Hlavka  |  Overall Experience 
Rating:
5.0

Very friendly and helpful.

Marcos Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latonya James  |  First Impressions 
Rating:
5.0

Las personas en la oficina me dieron un servicio excepcional: Contestaron todas mis preguntas, muy educadas en el uso del Idioma español y muy capacitadas en el uso de todo el mecanismo del negocio. Estoy muy satisfecha con todos los servicios Gracias mil por darme La Paz de k mis pertenencias estuvieron bien cuidadas.

Maria Avalos  |  Overall Experience 
Rating:
5.0

They were all very helpful and courteous I will definitely recommend this place Thank you

Lucy Portolesi  |  Overall Experience 
Rating:
4.0

I’ve used this storage facility for almost 2 years. The staff were always helpful and friendly. The storage unit was perfect in size and within my price range and served its purpose which was storing my father who recently passed aways belongings. I only moved out because I moved into a house where all his stuff could fit into our garage. A couple times my auto pay was rejected and I incurred late fees. But as soon as I paid the manager Michawould always waive the late fees. I recommend this storage facility to anyone looking for upscale professional service and atmosphere.

Jeanetta Jackson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEXTER ODANI  |  First Impressions 
Rating:
5.0

Lovely staff.

Rosely Misailegalu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE CRUZ  |  Online Move In 
Rating:
5.0

All is well

AVALIN SPEND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUTH QUIDOLIT  |  Overall Experience 
Rating:
5.0

Great people working there thank you all

Judy Williams  |  Overall Experience 
Rating:
5.0

Everyone was polite and very accommodating to me when I got the storage I was unable to use it because I could not go down or up the steps I needed one on the upper level but I had a wonderful experience with the person that helped me with my stories thank you and you have a blessed life.

Gail M. Fennell  |  Overall Experience 
Rating:
5.0

Thanks for all your service,I’m very happy with you guys.

FROILAN VAZQUEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ricardo Diaz  |  Overall Experience 
Rating:
5.0

Very accommodating, and nice!

CHRISTINA LOZANO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Scott  |  Overall Experience 
Rating:
1.0

One employee would say one thing yet another would say the opposite. I experienced this three times, frustrating.

ALMA DAVILA  |  Overall Experience 
Rating:
4.0

Uhaul online booking offered a space that was unavailable— a 7x10 ground floor unit. That unit was NOT available at this location. The staff at the location were very helpful in fixing that mistake.

Kevin Gillette  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TINA HAY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keri Ciesielski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gail M. Fennell  |  First Impressions 
Rating:
5.0

Great customer service!

Leticia Castro de Halverson  |  Online Move In 
Rating:
5.0

Staff was very helpful and nice

Bianca Perez  |  First Impressions 
Rating:
5.0

Todo muy bien y muchas gracias portodo si algún día nesesite un estor regresan ustedes gracias portodo

Juan Romo Garcia  |  Overall Experience 
Rating:
4.0

Good experience. You may want to add more “check-in” card readers.

jua samuels  |  Overall Experience 
Rating:
5.0

Your staff did an amazing job. She was extremely helpful and had great customer service.

Janel king  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Geneva Belving  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVIDA MUNOZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathleen gentile  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful and friendly. Location convenient. We had 2 units there and would definitely use this facility again!

Pamela Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Megan Howell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol Krings  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandra sahagon  |  Overall Experience 
Rating:
5.0

Brianna and the gentleman with long hair and beard (sorry didnt catch his name) both made it a wonderful experience, super helpful like always. I’ve chose to store my belongings there because multiple friends have recommended the place and have used it as well. i will be telling my friends too

JUAN VERGARALOZANO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KYLE HEDGES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Cowan   |  First Impressions 
Rating:
5.0

Precios razonables y personas muy atentas

everett Jimenez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norma Gutierrez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julio Esparza Avila  |  First Impressions 
Rating:
5.0

I truly appreciate being able to store everything at Uhaul. Initially it was only supposed to be a few months, but we couldn't find a place, the pandemic hit and then we were living in a hotel. Knowing that my stuff was safe in storage really gave me peace of mind during a really difficult time. I really appreciate the black lady at the front desk, she was always helpful, kind, understanding and went above and beyond every single time.

Shawnnie White  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Virginia Binkley  |  First Impressions 
Rating:
3.0

Buen servicio al cliente

Norma Gutierrez  |  First Impressions 
Rating:
5.0

Staff are friendly and professional

MARIA RODRIGUEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

leticia holguin  |  First Impressions 
Rating:
2.0

My storage unit was cancelled and given to another customer that walked in. Tom was unbelievably not helpful and rude.

Anne Oleszczuk  |  First Impressions 
Rating:
4.0

N/A

Anthony Jones  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

VANESSA PATRON  |  Overall Experience 
Rating:
5.0

Thank you! You were there in my time of stress and you all made my life easy!

Silvia Nunez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jua samuels  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff . The check in process was uncomplicated . I was really pleasantly surprised. 5 Stars all the way . Thank you .

Shawn Deyzel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHY J TUCKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

leah foxworth  |  Online Move In 
Rating:
5.0

No elevator makes things difficult. But overall great.

April Santos  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Hannah Fowler  |  Overall Experience 
Rating:
1.0

Reserved a unit in January for dorm move out - flew cross country to aid in move - called 3 times week prior - arrived at facility to be told they were completely full and didn’t have a unit fir us - will find another option for next time. Employees were great - company is terrible

Becky Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Melendez  |  Overall Experience 
Rating:
5.0

Thanks for the staff for all the help and assistance!😃

Wilda Comicho  |  Overall Experience 
Rating:
5.0

Thank you

Gina Jardenia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT WILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alaa Asheer  |  First Impressions 
Rating:
5.0

Nice place

Paula Fearce  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MARSHALL SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen gentile  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LIZBETH ANAYA  |  First Impressions 
Rating:
4.0

The cost was a little bit more than I wanted to have to pay, the facility was very nice and the workers were helpful and friendly 🙂

Sandra Mitchell  |  Overall Experience 
Rating:
5.0

All staff are fast to help& great communication. The facility is spacious. It easily fits 2 Uhaul 10x10 trucks to pass by each other in the lanes to get around. If unit is 2nd floor the staff quickly brings a forklift to bring down the storage lift crate for you to load @ ground level. Fill it up as many times as you need & they bring it up& down. No hauling upstairs needed. Highly recommend Jamacha Rd Uhaul storage in Spring Valley.

Andrea Lear  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

hans ruf  |  Overall Experience 
Rating:
5.0

Lydia is very professional, super nice and always helpful especially during the pandemic. This facility is not convenient for me but I stay because of her. Daniel

Dan Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ryan edusada  |  Overall Experience 
Rating:
5.0

Ruth deserves a raise! She is awesome (=

SAMANTHA CHEUNG  |  First Impressions 
Rating:
4.0

Staff was great, but the price was a little high.

Sharlene Lee  |  Overall Experience 
Rating:
3.0

The on-site staff are always amazing. But the ongoing telephone technical issues of calls not going through or getting rerouted to trailer hitch department with no person to even talk to have been a HUGE headache. It wasn’t just a day - it was weeks of issues. Emails all bounced back as well and wasn’t able to access the website - super frustrating.

laurie kmen  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

melissa manjarrez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mannuel Rios  |  Online Move In 
Rating:
4.0

Recommend elevator for downstairs storage facilities.

ionia honeycutt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Arney  |  First Impressions 
Rating:
4.0

I was satisfied

Gina Jardenia  |  First Impressions 
Rating:
5.0

Very convenient. The staff are helpful.Thank you Mike.

Henedina Heistand  |  Overall Experience 
Rating:
5.0

The clerk work on getting me a unit down stairs

Gracie Thompson  |  First Impressions 
Rating:
5.0

Only thing i did not like was the phone service waiting time if i needed to call to make changes or ask a simple question it would take alot of time

Bridgett Acosta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian Mora  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda Arocho  |  Overall Experience 
Rating:
5.0

I didn't have to worry about break ins. I was happy to know that my things was a safe place😚.

Miecheryl willis  |  Overall Experience 
Rating:
5.0

I didn't have any problems .everything was clean and the personal was very professional thank you

EDGAR RIVERA  |  Overall Experience 
Rating:
4.0

Great customer service 👍

Malena Gonzalez  |  First Impressions 
Rating:
5.0

Michael was excellent.

Art Terrazas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

marsha flores  |  Online Move In 
Rating:
5.0

The customer service representatives were outstanding.

CHARLES BROWN  |  Overall Experience 
Rating:
4.0

Our check out agent Courtney has wonderful customer service skills! No lighting in unit so not so good for after dark access

Theresa Villanueva  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessy Castillocasasola  |  Overall Experience 
Rating:
5.0

Friendly and informative

Jacquelinei Elazegui  |  First Impressions 
Rating:
4.0

Staff nice and polite. Good location and affordable storage units.

hall smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvonne Snider  |  Overall Experience 
Rating:
2.0

It seemed like the customer service person was holding the storage for some reason and didn't want to rent it to me. She kept insisting it was taken and "not showing up on her system " so I proceeded to book it online in front of her and miraculously she found that it was available. Very annoying and a waste of time arguing with her whether it was available or not for a good 10-15 minutes.

Ricardo Suarez  |  Overall Experience 
Rating:
5.0

I am waiting for a reversed payment for January 2021 . I always tried to pay in advance and I was blessed to be able to pay early my due date . But there is one thing I am not in agreement with is . I didn't use a whole month in December why am I not receiving a retroactive payment for the days not in use? my due date was for the 25th of December 2020 I moved out on the 10th of December 2020 .

Julie Herrera  |  Overall Experience 
Rating:
4.0

All was well except they never answered the phone and they kept billing me after I checked out. Waiting on the phone was really long. People were nice though.

Carrie Paraiso  |  Overall Experience 
Rating:
5.0

Michael, was very professional and helpful. I would not hesitate to recommend this U-haul Storage facility to my friends and family.

ELIZABETH SAMFORD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Irene Lewis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brianna Hunter  |  Overall Experience 
Rating:
5.0

The lady who help me was Awesome such an blessing to have had her help me

Lara Crawford  |  First Impressions 
Rating:
5.0

Accomodable easy to get in,wide access.thank anyway

RODEL CRUZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLARISSA TAVAREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Rodzach  |  Overall Experience 
Rating:
5.0

Thank you all staff at U-Haul on Jamacha in Spring Valley!! You all have been kind, helpful, respectful, courteous and interested in what your customers want and need not just what you can sell them!! This IS the best storage unit/management experience I have EVER had! I appreciate all of this! Thank you for making my life easier and stress free!! GOD BLESS YOU ALL AND THANK YOU FOR ALL YOU DO FOR OTHERS!!

julia maynard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH ESTOLANO  |  Overall Experience 
Rating:
5.0

Excellent customer service I was content!!

miriam brown  |  Overall Experience 
Rating:
3.0

Please repair the card reader coming in the vehicle entrance has been inop for 3 weeks or more. I had to gk out my car and use the exit side.

Jerardo Rios  |  Overall Experience 
Rating:
5.0

great management staff

robert schroader  |  Overall Experience 
Rating:
5.0

Big props to your staff and facility at U-Haul Moving and Storage of Spring Valley in CA! The staff is so incredibly kind and helpful and the location is beautifully maintained! We thank Andrew for his great service!

Jayme Boyter  |  Overall Experience 
Rating:
5.0

Very helpful friendly

Judy Tate  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna Hunter  |  First Impressions 
Rating:
5.0

Lirio was very helpful, friendly, patient and answered all my questions. Excellent customer service.

esther mcmillion  |  Overall Experience 
Rating:
5.0

Head and shoulders above Public Storage. I felt like a valued customer instead of a tenant. I found my new home for storage.

Corey Dobbs  |  First Impressions 
Rating:
5.0

I will be back again to use their services

Rolando Reyes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heidi Collins  |  Overall Experience 
Rating:
5.0

More time to access

Manuel Munoz Fuentes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Louise Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfredo Garibay  |  Online Move In 
Rating:
5.0

The guys were really helpful, when I needed the fork lift. Never a No answer or I don't know. Very nice people.

louie barragan  |  Overall Experience 
Rating:
5.0

Great

Joudan Taylor  |  First Impressions 
Rating:
5.0

Thank you for all your help and understanding to my situation.

Steve Pearson  |  Overall Experience 
Rating:
5.0

1st time UHaul User on a cross country move. No issues at all, very smooth process. Definitely impressed, no haggle with prices and was charged initial quote. No surprise fees, excellent experience.

MIRIAM MEDINA  |  Overall Experience 
Rating:
4.0

Thank you for your service.

DZ AKINS  |  Overall Experience 
Rating:
5.0

the staff at uhaul was well and beyond courteous to me during my storage needs. They assisted me which made my needs more comfortable in my moving experience in life, thank you.

christopher caswell  |  First Impressions 
Rating:
1.0

Suck

Janina Lynch  |  Overall Experience 
Rating:
5.0

Great customer service! Everyone that works there is super polite and the manager is amazing and super helpful. Even after hours which is surprising cuz that's not common. Overall im very happy there

elizabeth marie ellis  |  First Impressions 
Rating:
5.0

The Employees we're very attentive very professional every one I can in Contact with Thank You

jose luis farias  |  Overall Experience 
Rating:
4.0

very business oriented and trustworthy

JAMES FERGUSON  |  Overall Experience 
Rating:
5.0

The staff was very very helpful and i would definitely recommend this storage facility.

ANDREA PRICE  |  Overall Experience 
Rating:
1.0

Storage room smell and they are rats in the ceiling.

Luciano Salazar  |  Overall Experience 
Rating:
5.0

I had a one-way truck rental and storage rental at Spring Valley. This place is super clean and the workers are so very helpful and friendly. I highly recommend.

mechell johnson  |  First Impressions 
Rating:
5.0

Great Service.f. Lidio and everyone else Thanks

jose luis farias  |  First Impressions 
Rating:
4.0

Office personnel was very professional and friendly. The units and grounds were exceptionally clean.

DAVIDA MUNOZ  |  First Impressions 
Rating:
5.0

Thank you so much for your services..... I really appreciated the awesomeness of your staff

debra fuller  |  Overall Experience 
Rating:
3.0

Please note this is my first time renting a storage unit so I have nothing to compare with. Upon my arrival I waited for approximately 10 minutes for service. Uhaul did not have the size I needed.

sonia rivas  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff

judith hernandez  |  Overall Experience 
Rating:
5.0

We had a great and smooth process! Staff is very nice, detailed and informative! Thank you so much for making our moving experience gratifying!!

julia maynard  |  First Impressions 
Rating:
5.0

Michael is wonderful!!!

Tina Johnson  |  Overall Experience 
Rating:
4.0

The employees are very helpful and always willing to help! I feel that the storage is safe and secured.

ROSARIO DE LOS REYES  |  Overall Experience 
Rating:
5.0

Above excellent for their customer service on 7/13/19. I don't recall their names but they helped me with getting me everything I needed and even though I didn't have enough they made a way.

ANDREA PRICE  |  First Impressions 
Rating:
5.0

You got it good attitude and you handle it as a professional.

Jaime Montes-Aguilera  |  First Impressions 
Rating:
5.0

Awesome employees great service!!!!

BARBARA HARRIS  |  First Impressions 
Rating:
5.0

They helped us out were courteous and friendly

paul bagsby  |  First Impressions 
Rating:
5.0

👍👍👍

JESUS CASTANEDA  |  Overall Experience 
Rating:
5.0

Very satisfied with service and staff always available to answer any questions clean location

annette parris  |  Overall Experience 
Rating:
5.0

The was very nice and helpful

Ramon Davis  |  First Impressions 
Rating:
5.0

This was a great experience all around. Prices were good, the facility was great, and most importantly, the staff were friendly, professional, and always ready to help.

Matthew Hall  |  Overall Experience 
Rating:
5.0

The staff is very courteous and professional. Always willing to work with the customer and give the best outcome not just to make money but to look for solutions. I am pleased with their service.

Guillermo Castro  |  Overall Experience 
Rating:
4.0

A good experience, however, sometimes I could not contact the Jamacha office during normal business hours when I called. My call transferred to a “Call Center”, but I never received any call-backs.

MARGARITA COBB  |  Overall Experience 
Rating:
5.0

Excellent simple friendly thats how it should be during any move thanks for the fast service

Nathan Hoover  |  First Impressions 
Rating:
5.0

The staff in this specific location are very friendly and takes care of your needs at a best valued price! Couldn't be any happier. Great experience!!!

novelyn Gonzales  |  First Impressions 
Rating:
5.0

Employees were professional and very friendly.

laura dionne  |  First Impressions 
Rating:
5.0

I was really happy with the customer service I received when I came in to ask about the rates on a storage unit. I got a better deal then what I have been paying the past 6 yrs + I got a free month!!!

anna sandoval  |  First Impressions 
Rating:
4.0

My experience with Uhaul Spring Valley was a good one. Thank you!

Allegra Merchant  |  Overall Experience 
Rating:
5.0

Thiis was my second time there and place are very secure and easy access and the staff are awesomely me very professional and definitely recommended...thank you!

RICHARD DEGUZMAN  |  Overall Experience 
Rating:
5.0

Excellent staff!

ALYCE Brady  |  Overall Experience 
Rating:
2.0

It was a very unorganized. They were understaffed & the wait was long. There was not enough space to move the U-haul truck to unload and it was challenging to move with limited space in the vicinity.

Amara Carey  |  First Impressions 
Rating:
5.0

While the driveway is a tight fit on a busy street, it's WELL worth the effort. Michael was friendly&graciously helped make our returning of Uhaul equipment much easier. Facilites are super clean!

Tiffany Rodzach  |  First Impressions 
Rating:
5.0

good job

Edward Leon  |  Overall Experience 
Rating:
5.0

I was impressed with the employees and the facility. All three employees we dealt with were very friendly and helpful. The facility was very clean and seemed very secure.

Amy Kappler  |  First Impressions 
Rating:
5.0

no problems.

christina joergensen  |  Overall Experience 
Rating:
5.0

Staff always helpful.

candice padilla  |  Overall Experience 
Rating:
5.0

Good

Fadi khalel  |  Overall Experience 
Rating:
5.0

It was a great experience

LASHAWN DONNA THOMAS  |  Overall Experience 
Rating:
5.0

Service was excellent with an upgrade to a larger storage room we were in and out in record time.

christina joergensen  |  First Impressions 
Rating:
5.0

Thank you. Your facility is safe and always clean. The staff is friendly and professional. Renting either a storge unit or truck is really easy and seamless. Again, thank you, Monica Martinez

Monica Martinez  |  Overall Experience 
Rating:
5.0

Staff is very friendly.

Vanessa Corrales  |  First Impressions 
Rating:
5.0

Andrew excellent. Lirio excellent and everything excellent. Thank you.

alejandro GALINDO Mejia  |  Reservation 
Rating:
5.0

Thank you

Gina Olin  |  Overall Experience 
Rating:
1.0

I was a new customer and i was kicked out because I knew people who would come and bother me when I would stop to drop stuff off at the storage. they were old customers who I guess had problems before

Vanessa Cardenas  |  Overall Experience 
Rating:
5.0

Wonderful staff excellent service. Thank you.

Felix Santiago  |  Overall Experience 
Rating:
4.0

It was convenient, your staff was helpful, and took care of my needs fast.

ANGEL RODRIGUEZ  |  Overall Experience 
Rating:
5.0

The process of renting a uhaul was easy and convenient.

Christina Nava  |  Overall Experience 
Rating:
5.0

Good job spring valley Uhaul you guy's are friendly super fast when it comes to service. Good and clean facility i will defenatly recommend you guy's to my fam and friends and will defenatly be bac

Miguel Suarez  |  Overall Experience 
Rating:
2.0

I made the first payment for my daughter and the staff put the unit in my name I haven’t been to California in 10 years I have no idea where they are located or anything about them except they refused

Harry Salesberry  |  Overall Experience 
Rating:
5.0

As everyone knows moving can be very challenging. It's was very comforting to receive such great customer service from UHAUL Rep Angelica:))

Ruby McGill  |  Reservation 
Rating:
1.0

The staff is not keeping good records or are not communicating with each other. I changed units but it was not reflected in their records They continue to take money out of my bank account. My lock wa

Josephine Fisher  |  Overall Experience 
Rating:
4.0

My only complaint is that you don't refund the unused days when a tenant moves out of the storage unit. You can't always plan the move out date to match your original move in date.

TANIA HOVELL  |  Overall Experience 
Rating:
2.0

I notified the staff on several occasions about the mice problem you have at your location. I paid 187.00 a month for over a year; my comforters, blankets, sheets were full of fesses , and urine.

Asonia Corrales  |  Overall Experience 
Rating:
5.0

Facility location was very convenient, good value for money on rent, very pleased with payment terms.

Charles Fitsimmons  |  Overall Experience 
Rating:
4.0

The facility is clean and the folks who work there are helpful.

FRANK BARRIGAN  |  Overall Experience 
Rating:
5.0

The staff were friendly helpful to me .

Sandra Williams  |  Overall Experience 
Rating:
4.0

I would have liked extended hours on weekends but other than that, all was great

Alberto Zuniga  |  Overall Experience 
Rating:
5.0

Thank you

ALICIA CERVANTES  |  Overall Experience 
Rating:
2.0

The customer service is extremely poor at this location. I felt very unwelcomed. If it wasn’t for that I would have never moved my belongings to another storage company.

Eugene House  |  Overall Experience 
Rating:
5.0

Thank you

ALEJANDRA LOPEZ-DAVILA  |  Overall Experience 
Rating:
5.0

Keep up the good work guys

Alex Atienza  |  Overall Experience 
No reviews have been submitted for this location.

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