This place is the best!!!
Sarah SCustomer Reviews for U-Haul Moving & Storage of Spokane Valley
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We had to store our in-law’s belongings for thirteen years. When we finally cleaned out the storage union there wasn’t a sign of any mice or bugs or water damage. I was really surprised. We would definitely rent from them again!
BRUCE H | Overall ExperienceThe owner Mike is an awesome person
Robert R | First ImpressionsThe customer service here was incredible. Each time me, my family, or my friends used this U-Haul location for truck or storage rental, the experience has been pleasant and helpful. Mike especially is an exceptional employee. Highly recommend, thank you!
josh t | Overall ExperienceYour check-in policy was a little unorganized I had to go to three places to figure out which storage was supposed to be mine or where to pick up my truck and second of all when you do find your storage the boxes to get into your code or on the wrong side they should be so you don't have to get out of your car
DeAnna B | First ImpressionsThe guy helping me was a big help. I will definitely refer you guys to anyone I know that needs a storage.
mary s | First ImpressionsThis particular facility is one of the best I’ve ever encountered. The thing that makes it best is the man running this facility.
Yevgeniy G | Overall ExperienceHelpful and friendly staff, my stuff was secure and easily accessible I 100% recommend.
Deserae C | Overall ExperienceMike was amazing. Extremely helpful with finding the right storage unit size for my needs. Excellent customer service!
BRANDON C | First ImpressionsOutstanding customer service by Mike and other employee on weekend. Thank you!
Karen B | Overall ExperienceMike went above and beyond to help me with the move out process. I’d recommend anyone work with him.
Kate B | Overall ExperienceIsacc was a wonderful friendly employee he did a wonderful job..he is good at his job.
GERTRUDE W | First ImpressionsThe front desk employee Isaac could use some additional training. He struggled with the entire move-in process. He did not know how to process an online storage purchase. What should have taken 2-3 minutes ended up taking 1-2 hours. Also, he did not know how to add my confirmation number from my U-Haul rental to qualify for a free month of storage. I would like my one free month of storage at this facility.
Aaron E | Online Move InOnly issue with the facility is driving room. Not easy to get around the facility with a trailer
James W | Overall ExperienceMike is AMAZING at making sure the grounds are well maintained and he is an incredibly hard worker! Thank you again for everything.
Leslie F | Overall ExperienceThe truck had an oil change light on but I only drove it 8 miles total so I didn’t have a problem there. They charged me for what should have been my 1month free and for another month even though I talked to someone 2 weeks prior to my month being up that I was done w/the unit. They apparently didn’t put it in the system so it wasn’t until another person called me that my account was closed. So basically U-Haul screwed me over for almost $400.
Brenda W | Overall ExperienceI can't thank the Manager Mike enough for his kindness and thoughtfulness always helpful in whatever ever it is, I need to accomplish. With it what is that I need and a great amount of appreciation. Thank you just isn't enough. 🙏🙏🙏🙏🙏
jeanann l | Overall ExperienceWalked into the office and seemed pleasant. Michael Fenton got right to finding my online order. He was very thorough and quick with setting me up with lock, code, tour of my unit. Michael was professional and a really nice person. Drove away glad I decided this Uhaul.
Tad S | First ImpressionsMike was incredible to work with. He was very patient and professional, willing to do everything that he could to help us with a very stressful move. Thank you, Mike.
Mary L | First ImpressionsThe facility and path of travel is too tight. Rental trucks are parked on the end caps and it is very difficult to maneuver. Staff was wonderful in helping me. Why can’t we have the keypad so the driver can use it from their side?
John M | Overall ExperienceAwesome staff super helpful and patient. If you ever need a job contact me @ www.holyGhost.RealEstate
Daniel H | First ImpressionsGreat experience.
Brandon A | First ImpressionsMike listened to my situation and gave me a couple options and I was able to choose what worked for me. Although a truck/storage deal was not an option what I got was better! And uhaul has always had great prices for trucks so that was the least of my worries. I needed a close storage that would fit an oversized couch and all of my belongings asap and I got that! Thank you Mike oh and the gentleman that helped me after Mike. Also they have a remote for gate access which makes my trips super fast and convenient!!!!
Maggie A | First ImpressionsExcellent service . If needed I would use UHAUL Storage again.
SHAWN S | Overall ExperienceThanks for keeping my belongings safe and dry. Mike always provided great customer service and offered assistance when needed. I would highly recommend this facility for storage needs.
PERFORMANCE P | Overall ExperienceGreat
Brandon A | Overall ExperienceThe manager Mike was excellent to deal with, some of the best customer service I’ve dealt with since moving to Spokane!!!
Amy o | Overall ExperienceMike was so awesome to help us find the storage we needed in short notice.
Beckie T | First ImpressionsGreat service!
Hannah A | Overall ExperienceMichael remembered my name and was very courteous and kind and very helpful in every way possible. He made my move in very easy and a delight. Thank you, Michael
RICHARD C | Overall ExperienceMike was very helpful and looked out for my best interest thank you Mike
RICHARD C | First ImpressionsEveryone who we worked with at uhaul during our move was super helpful and friendly. I enjoyed talking with every employee who helped us both over the phone and I person. THANK YOU FOR THE HELP UHAUL TEAM!! Beaverton Oregon and Ucity Spokane Valley Washington
Joshua J | First ImpressionsFor me n my son it couldn't be more perfect. It's about an 1/8 a mile away. Staff couldn't be more nice and helpful. I know we would recommend this U-haul place 100 %. I've worked Sara in the office and she is so darn nice, helpful ect. Excellent service. Thank you
TRICIA M | First ImpressionsGreat experience!! Thanks!!
Elizabeth S | Overall ExperienceFront desk lady and owner were super friendly and very friendly. Thank you
Carlos O | Overall ExperienceHorrible customer service
Tishayla T | Overall ExperienceHours didn’t work out so much. Name was not spelled right. Address was the wrong.
Alvin A | Overall ExperienceManager was great!
jessica w | Overall ExperienceMike was outstanding! Always helpful and kind. Just great customer service!
Amy O | Overall ExperienceEasy process and they found a move that was on my route.
William H | Overall ExperienceWe had to wait a long time to get equipment No Dollies available & I was not refunded
Elizabeth S | First ImpressionsThe only thing I can think of is for more light in unit or in the hallway, it is hard to see in the unit.
Daniel R | Online Move InThe facility was very be conveniently located for where I live. I really had contact with the staff, but when I did they were always very friendly and professional. The facility is secure and clean, I would use them again if I needed to.
JOSEPH B | Overall ExperienceStaff were all great that I interacted with, no gimmicks or issues; great facility.
Brandon B | Overall Experienceyou are always the best
AMJED A | Overall ExperienceI’d give a five plus rating however I’m going to give two for the simple fact that uhaul thought I was ok with being charged a covid fee for air fresheners. Corporate has been capitalizing on covid cleaning fees when it’s just standard cleaners. Stores don’t charge for cleaning their store so i shouldn’t be charged for it. The staff amazing it not their fault corporate uhaul greedily charged their customers for bs fees.
Christopher O | Overall ExperienceI think they are amazing 100%
LUIS G | First ImpressionsI appreciate the friendly service that I received. Renting the unit was an easy process.
Lynnette G | Overall Experience100% customer service 5 star rating
Tyson W | First ImpressionsWhat a great experience, they took a personal interest in making sure everything went smooth for us. Would highly recommend this company !
Stephen H | Overall ExperienceMike was awesome. I appreciate all his help. He understands customer service.
DAN T | Overall ExperienceThe manager was on point!! He called to make sure we knew where the facility was located. Walked out to greet us when we arrived and was very helpful and made the whole process simple and smooth!!
Deborah A | Overall ExperienceMike, the manager, is simply amazing! He deserves all the kudos you can give, and a huge raise.
Jill S | Overall ExperienceGreat place, staff is very helpful and courteous explained everything appropriately with all questions answered.
Brandon B | First ImpressionsEveryone I encountered was helpful and friendly.
Cary M | Overall ExperienceThe light sensor should point down the units so the light does go off when try to work.
Steven R | Online Move InThey only problem i had was there us no lights inside the indoor units. That wasn't even a horrible issue. My overall experience with Micheal was great. He helped me get the right size unit the boxes I need with 2 left over. I would recommend this storage facility to my friends and family. Actually I already have.
Dakota s | Overall ExperienceScotty was awesome. Really bent over backwards to make sure our arrival was flawless.
Cary M | First ImpressionsMike was very friendly and knowledgeable and helpful. Will recommend this facility to friends.
Steven G | First ImpressionsHands down best experience I've ever had with uhual was with owner of the facility Micheal and his crew. These guys were genuinely honest, polite, and diligent in making sure everything was handled in a timely fashion but handled correctly as to avoid later issues or disputes. It's been a long time since I've seen this level of customer service and I believe that the rest of uhual can learn a lot and achieve more if they were to handle anything and everything even half as well as Micheal and his crew have.
Derek B | Overall ExperiencePrices tend to be on the high side.
Luciano R | First ImpressionsI was satisfied with everything.
SAMUEL / | Overall ExperienceU-Haul storage met all my moving and storage needs. Access, use, and automatic payments made it all very convenient and predictable. I'd use U-Haul again.
Steve E | Overall ExperienceEvery encounter I had with an employee was incredible. They are very welcoming and answer all questions you have.
Elly P | Overall ExperienceThe employee, whose name escapes me at the moment, so sorry, could not have been better, friendlier or more helpful. Honestly, he was awesome. Give him a raise!
Jill S | First ImpressionsThe only down side was they didn’t have door stops on the entrance doors to storage units
Terri M | Overall ExperienceVery professional and kind staff and loved the experience of using your facility! I will recommend you to friends and family!
Leisa B | Overall ExperienceThe management team at the Spokane Valley facility was awesome. They helped with clarifying a misunderstanding I had about “self move in” and a “reservation.” They figured out my issue quickly and had me checked into my storage unit. Very friendly, helpful and professional!!!
Michael B | Online Move InBy far the best customer service I have ever received! Mike, Scott, and Jenna went above and beyond to make my transition easier. I can't emphasize enough how grateful I am. I will definitely be back when I need storage in the future. Thank you all for everything you have done!
Jay H | Overall ExperienceScotty Washington was a5 star representative!
JEFFERY M | First ImpressionsGreat place, thanks Mike!!
Daniel S | Overall ExperienceMike it was a pleasure! You was always friendly and helpful. Thank you!!!
Lee D | Overall ExperienceEasy and great customer service! Great location off freeway. Would rent again.
Allison H | First ImpressionsGreat people! Scott was incredibly friendly, professional, courteous, and hospitable. Mike and Scott worked very hard to make my move as easy and painless as possible. You cannot ask for better service.
Jay H | First ImpressionsThank you for helping me get into a unit and a truck short notice I really appreciate the free 1 month storage God bless
Tabitha S | Overall ExperienceI absolutely am satisfied with this particular U Haul facility. All above answers are very correct. HOWEVER, MY DISSATISFACTION IS WITH U HAULS POLICY. My rent on three units was due October 24 so I even paid Oct 23! I knew on the 25th there would be a late charge. I did the right thing. The very next day we were notified that we were closing on a house. I made quick arrangements for movers for Saturday and Sunday and all units were vacated by noon Sunday! When I went to U Haul to get "my expected refund" Mike Fenton, very nice owner, showed me the written policy of U Haul (refer to contract) and said he could not go around it to help me out. I believe him. HOWEVER, I paid almost $400.00 for two and a half days of storage! NOT FAIR do you think?For this reason I would not recommend U Haul. Again, employees and owner have all been kind and helpful.
nancy g | Overall ExperienceVery friendly and appreciative
stephen h | First ImpressionsGreat experience. Easy, safe, and convenient.
Mark M | Overall ExperienceMike was very kind. I utilized the free 30 days for storage but had too much stuff to fit in a 5x10 so at no extra charge he bumped me up to 10x10 which was the perfect size. His customer service skills were great and his professionalism was exactly where it should've been as an owner. If I ever need storage again I will defintely come back and use Mike's facility. His crew was very nice and his property was not only very easily seen from the freeway but also very clean inside the units and on the property. Thanks again for everything Mike!
Jeff S | Overall ExperienceWe had no issues at all
ELIZABETH W | Overall ExperienceThe only reason this is getting a 2 instead of a 1 rating is because of the guy that helped us inside the office. He was very nice and understood what I was trying to get done. The reason this would’ve gotten a 1 is simply because of the main number to UHaul. I called 3 times because they kept sending me YouTube videos that were literally no help, and when I tried to tell them what exactly it was that wasn’t working, they were not listening. I was on hold 3 times for 20 minutes each time trying to get help. All 3 ended up telling me there was nothing they could do to help. Literally no help. I was thankful when I got to meet the guy inside, I think his name was Nick, but he was very helpful to a frustrating day. I very much appreciated him!!
Josiah E | First ImpressionsMike was great, very accommodating and patient. Highly recommended!
Cameron H | First ImpressionsThank you for your helpful service.
Thomas L | Overall ExperienceMichael and Eric were always very helpful and friendly every time I ever dealt with them, in person and by phone. They are truly kind people.
Geraldine M | Overall ExperienceMichael is very friendly and helpful.
jessica w | First ImpressionsEveryone I worked with was professional and very nice. Top notch service!
Houston C | Overall ExperienceGood customer service
Shari M | Overall ExperienceVery good there always there and helpful and accommodate when they can
Susan G | First ImpressionsA great service experience!
Guy A | Overall ExperienceThe staff were always available and professional as well as personable. I would store there again in a heartbeat (Used 2 units). Ken
ken b | Overall ExperienceVery friendly, accommodating, and professional.
H T | Overall ExperienceI love everything about Uhaul. My favorite part is how easy they make it. Moving is stressful and expensive Uhaul relieves these elements helping things go smoothly
Roxanne B | First ImpressionsMichael made the experience 5 star.
James P | Overall ExperienceFriendly and helpful staff Facility convenient and easy access Ability to pay online was very easy Thank you
Peggy S | Overall ExperienceMike the manager was always very helpful, remembered me each time and was very competent. Made our move much easier and less stressful.
Rodney M | Overall ExperienceVery pleased with the facility and staff. Would recommend and not hesitate to use again!!
Leona H | Overall ExperienceCourteous. It was good!
Timothy T | First Impressionsthe manager/owner is really nice
Emily T | Overall ExperienceMichael was great. Informed, helpful and professional.
dale h | First ImpressionsFriendly and professional! A great place to store belongings.
EARL B | Overall ExperienceThank you Mike for helping me out when a storage unit was most needed. I want to recomend your storage facility to anyone that might need a storage unit. You and the company are top notch.. Thanks
Darlene R | Overall ExperienceThank you.
Raul V | Overall ExperienceMike the general manager has ALWAYS gone far beyond helpful & continued to work with me during very hard times to ensure I didn't loose my storage unit.
Valerie M | Overall ExperienceManager owner very personable and helpful
Rodney M | First ImpressionsThis is a great place and everything is clean and secure. The GM was super nice and very helpful. We highly recommend this place for any storage needs. Thanks again Michael for all of your help .
Tina T | Overall ExperienceThey guys there are super nice and seem to be very caring people! They helped me when I needed it so I want to say that I appreciate them a lot.
Sarah C | First ImpressionsVery friendly staff here at the Spokane location!
Gage P | First Impressions-There should be 2 people on staff so customers who need help don't have to wait when the 1 person leaved to clean a truck. - there should be a back up for if the customer can't find their key...
jennifer h | Overall ExperienceI can’t say enough about Mike Fenton and his wife, they are very nice people very respectful ,almost like being around your family. They are very hard workers.
Cathy S | Overall ExperienceMike and his team are wonderful. We had a great experience here during a stressful move. They made sure we had ready access to our units with a large moving truck and the customer service was great!
Kristen C | Overall ExperienceYour staff in sight was great, your customer service on the phone how ever was horrible.
Ashley H | Overall ExperienceWith employees like Michael the manager running your facilities the sky is the limit for haul. From day one he was the most helpful person I've ever done business with. Michael knows CUSTOMER SERVICE
Randy H | Overall ExperienceSuper friendly and helpful staff and impeccably clean facility.
Richard B | First ImpressionsUsed our free month of storage after spending $1400.00 on our truck for our move. Managed to find a house pretty quickly so we didn't need it further.
Eric J | Overall ExperienceThe employee was very professional. I will recommend my friends and family to that location .
Tolome R | First ImpressionsGood facility and friendly staff.
steve s | Overall ExperienceI've rented moving trucks and a storage unit from this place and have always had a great experience. Very nice accommodating people.
Desiree V | First ImpressionsFrom pick up to drop off our experience was awesome. Employees were informative and polite.
Shane Z | First Impressionsthe fellow that we worked with butts very polite person and he considerate of our needs and I will enjoy being with you as a customer
Dawn A | First ImpressionsMike and Eric went out oftheir way to meet all of our storage and moving needs. Mike was particularly helpful in solving a difficult situation involving Macy’s. I will certainly use them again!
Jim W | First ImpressionsThanks Spokane Valley U HAUL team !! U R THE BEST..
Eric K | Overall ExperienceVery pleasant customer service.
KRISTYNE U | First ImpressionsWhenever I need a storage this is the place I go.
Kyle Y | Overall ExperienceTremendously helped with our moving process. Fair rates allowed us to keep our things while searching for a home. Will be back!
robert p | Overall ExperienceVery kind and patient staff. Clean and easy to get to .
Terri R | Overall ExperienceWe were always able to go into the storage anytime we had the need with No problems. Other than a little dust, everything we had in storage was in great shape. No mice, bugs or other creatures.
Bruce H | Overall ExperienceIn a bind as I had a full truck and my free month of storage wasn’t sufficient with a full 26’ truck + paid movers. Mike was AMAZING at helping me get storage and helping. Can’t say enough about Mike!
Jonathan D | Overall ExperienceStaff was always friendly and very helpful
Efrin R | Overall ExperienceWe have been with UHaul for a couple years & have had a experience with Uhaul! Mike (the manager) was always very helpful and polite! If we ever need a storage unit again, we will defiantly be back!!
JESSICA M | Overall ExperienceVery helpful staff, the units were clean including the grounds around the units. I never had to worry about the security of the units, very pleased.
Eric L | Overall ExperienceUhaul was a great place to store our stuff! Very secure, staff was super nice. The only downfall was the hours we could access our stuff.
Kemra W | Overall ExperienceEverything was great from top to bottom. The guy with the glasses was spot on.
Kenneth T | ReservationAbsolutely amazing, wonderful to work with. Clean storage, clean facility, friendly and helpful! Definitely reccomend using this storage facility! The manager is a delightful person to work with.
Amy O | ReservationLeslie made life so much easier. She was helpful and witty and very kind and patient. Give that Gal a raise!
jennifer h | ReservationThis place let's the homeless camp inside the fence for weeks at a time. Also, they claim to have a list you go on if you want a bigger unit once it becomes available.
Clarence B | Overall ExperienceAwesome service great staff(: Thank you.
April R | Overall Experiencethey made it easy to make payments
David K | Overall ExperienceGood customer service
MARIE A | Overall ExperienceEnjoyed the place and felt my things were very secure.
JAMES Z | Overall ExperienceHad a great overall experience with Uhaul with our move from Texas to Washington state.
John P | Overall ExperienceVery friendly helpful staff
RACHEL W | Overall Experience