Customer Reviews for U-Haul Moving & Storage of Spanaway

5,532 reviews

15315 Pacific Ave S   Tacoma, WA 98444
(By Golf Course Limited Parking)

(253) 535-1650

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(253) 535-1650

15315 Pacific Ave S
Tacoma, WA 98444
(By Golf Course Limited Parking)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very nice and competent young people!!

Kandy Wilson 
Rating:
5.0

2 guys working there were very nice and helpful. Will definitely return to this location.

Luis Diaz Gonzalez 
Rating:
5.0

So polite

Benjamin Ngala 
Rating:
5.0

Make sure customers phone number is documented correctly.

jennifer davis 
Rating:
5.0

Customer service was great and everything was handled well whenever I had any questions or concerns.

brittanie thomas 
Rating:
5.0

Staff were knowledgeable and quick to get me hooked up and on the road.

ERIC FOX 
Rating:
5.0

Customer did not leave a comment.

cassandra cooper 
Rating:
5.0

Customer did not leave a comment.

Ruben Pacho 
Rating:
5.0

Keep your current staff!

Tanya Crocker 
Rating:
5.0

Customer did not leave a comment.

Jeffrey and Kers Horning 
Rating:
4.0

Customer did not leave a comment.

Jorge CANCINO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Stone 
Rating:
5.0

Friendly, knowledgable, and timely. David went out of his way to fit us in after another location mishandled our reservation.

melissa dewalt 
Rating:
5.0

Customer did not leave a comment.

taalo Williams 
Rating:
5.0

More employees on shift when the store opens. I had to wait 10 minutes to be seen and the only lady that was on staff did the best she could to get to me quickly.

Peter Hansen 
Rating:
5.0

Customer did not leave a comment.

Jaime Rogel-Farias 
Rating:
2.0

Better trucks cleaniness

Fred Corey 
Rating:
5.0

Customer did not leave a comment.

Bruce Rice 
Rating:
5.0

Great customer service! Thank you.

Aneseta Tupua 
Rating:
5.0

Thanks, all fine.

Serhii Nestroievyi 
Rating:
1.0

1. Issuing faulty vehicles 2. Employee told me they don't inspect vehicles after every return 3. False gas meter in computer system 4. After verifying fault still charged gas when it effect MPG. 5. Employee doesn't care about these problems or customer 6. System or policy not for customer care. 7. Wasn't briefed about reporting everything within the first 15 mins.

matt hirata 
Rating:
4.0

Keep up the great customer service! Sadly I didn’t get anyone’s name, but the whole team was helpful and friendly! Had a great experience.

Maria Meadows 
Rating:
4.0

Customer did not leave a comment.

Jennifer Goodin 
Rating:
5.0

They were very helpful and when I notified them of a tire leak on the truck, they quickly sprang into action to get it repaired to ensure the next customer had a safe vehicle for their moving needs

Bradley Bonecutter 
Rating:
5.0

Customer did not leave a comment.

Robert Muskopf 
Rating:
5.0

Very nice and friendly guys

steve koton 
Rating:
4.0

Customer did not leave a comment.

KEITH HIGGINS 
Rating:
3.0

Customer did not leave a comment.

Randall Allen 
Rating:
4.0

Customer Service representatives were friendly and helpful. The vehicle could have used some maintenance and cleanliness, but an overall good experience-Thanks to the customer service!

Tina Green 
Rating:
3.0

Customer did not leave a comment.

Jessica Getter  |  Overall Experience 
Rating:
5.0

The customer service representative was courteous, thorough and polit. I do not think that anything could be done better unless it was free.

Pierre Brisbane 
Rating:
5.0

Customer did not leave a comment.

Laurel Penny 
Rating:
5.0

Customer did not leave a comment.

Anthron Shuler 
Rating:
5.0

You have a great staff who are helpful and keep the customer at heart. The two gentlemen working when I picked up the U-Haul were very helpful and knowledgeable about the job and services U-Haul offers. When I returned the truck Donisha checked it in and was helpful. Thank you for hiring staff who enjoy their jobs!

harvey gilchrist 
Rating:
5.0

Excellent customer service. They had us in and out very quickly and were very helpful.

Sarah Merritt 
Rating:
5.0

Keep up the excellent customer service!

Danyiel Taylor 
Rating:
5.0

Always the best in all that I've ever wanted to transport.

Peter Githae 
Rating:
2.0

Customer did not leave a comment.

Christina Walters 
Rating:
5.0

Customer did not leave a comment.

Heather Van Dyke 
Rating:
5.0

Make methods ofvpayment accepted clear up front.

Marianne Lincoln 
Rating:
4.0

Our U-Haul truck broke down on I-5 outside of Olympia. U-Haul was very helpful in arranging for tow trucks and arranging for another truck for the rest of trip. Thanks for taking care of us.

Bob Perry 
Rating:
5.0

Customer did not leave a comment.

Tanika Stubblefield 
Rating:
5.0

I frequently use this location for my construction company to haul materials too and from the job site, I enjoy the brief conversations with the staff and look forward to my next rental each time.

JACK WALKER 
Rating:
5.0

Customer did not leave a comment.

Johnny Valdez 
Rating:
5.0

Customer did not leave a comment.

DANIEL VINESKY 
Rating:
5.0

Excellent service 5 star from start to finish.

Cedric Daniels 
Rating:
5.0

Paul at Express storage went above and beyond in service. We also had a great experience with Brian in Spanaway. Definitely use your company again!!!

trish cole 
Rating:
5.0

Very straight forward process. Staff was friendly and gave good customer service. Equipment was in top shape. Clean , new tires etc.. trailer was ready upon arrival and .the paperwork was minimal and quick.

Mark Dahl 
Rating:
5.0

Yall are amazing and super friendly givin the terrible location, homeless and drug addicts around them.

JOSEPH CLOYCE DASCHOFSKY 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Almand 
Rating:
5.0

Great drop off! Plenty of room to drop off and one of the workers was nice enough to get the keys to turn in.

Bambi Jacobs Schenk 
Rating:
4.0

Customer did not leave a comment.

Rudy Castillo  |  Overall Experience 
Rating:
3.0

Rental and pickup went fine. Drop off was fine. But then I get a call 2 hours later asking when i was gonna return the trailer?.... Seriously look out your window the trailer is sitting right there... do some diligence and check your lot and or ask other employees before contacting the customer...

Dusty Gepner 
Rating:
5.0

Amazing staff. So kind and helpful.

JOAN DUNNE 
Rating:
5.0

Customer did not leave a comment.

Eric Petrovich 
Rating:
3.0

This location needs work. The storage unit leaks. Most of my stuff are wet

Raphael Moonfell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Rothgeb 
Rating:
5.0

Great rental experience, Owen, Bryan and Shawn were all knowledgable and made the transaction easier. Thank you.

BRANDON MENEGHINI 
Rating:
5.0

Customer did not leave a comment.

Robert E Brown II 
Rating:
5.0

Very friendly and professional service . I’m highly recommended them.

Tomasz Krzepinski 
Rating:
4.0

Customer did not leave a comment.

Willie Washington 
Rating:
5.0

Customer did not leave a comment.

Sharon Manibusan 
Rating:
5.0

Everything was excellent. The gentleman that helped me is a asset to your location. I will never go anywhere else.👍🏼

Dwight Music 
Rating:
5.0

Customer did not leave a comment.

JUAN GARICA 
Rating:
5.0

Customer did not leave a comment.

Robert Higbee 
Rating:
4.0

Customer did not leave a comment.

Margaret Cable 
Rating:
4.0

I got charged $150.00 more because a rock hit the windshield on my trip. I am sure u haul gets these fixed for much less through their insurance. Very ticked off customer. My 130.00 rental cost me 280.00

Donna Edge 
Rating:
5.0

Customer did not leave a comment.

Alan Bulger 
Rating:
5.0

Customer did not leave a comment.

Dylan McTighe 
Rating:
5.0

Customer did not leave a comment.

Lisa Woods 
Rating:
5.0

Customer did not leave a comment.

Lisa Woods 
Rating:
5.0

Customer did not leave a comment.

James Ryan 
Rating:
4.0

Customer did not leave a comment.

John barabe 
Rating:
5.0

Only problem I had is I called for more time I was charged for 24 hour more then got 5 phone calls and a threatening message that if the trailer wasn’t turned in by 3 PM, they would have to take urgent matters in this case so I guess they had rented the trailer to someone else for the day at 3 PM but yet I was charged for a 24 hour period which means I should be able to kept the trailer for 24 more hours and returned it the following day at 9 AM so I didn’t appreciate the nasty voicemail . They said if I don’t get it back there maybe additional charges as low as $50 more . I guess when I called to extend my time they should have told me 3 pm is the latest we can rent it to you . I was stuck on the freeway about 70 miles away waited on a tow truck to fix a flat so I was at the mercy of the tow truck company of how fast they could come out and help me.

Michael Clark 
Rating:
5.0

Mr David Carter the General Manager at U- Haul 15315 Pacific Ave S,Tacoma,Wa 98444 was excellent in his customer service along with all the employees that i had interaction with today in my renting a u haul truck.He also shared with me his extensive knowledge of the company's history.David is very focus on detail and effective in management of his employees. Every one working as a Team!Feel free to callBrian Sirles at 253-988-7514 if you have any other questions.

BRIAN SIRLES 
Rating:
4.0

Customer did not leave a comment.

John Smithingell 
Rating:
5.0

Customer did not leave a comment.

Britt Anderson 
Rating:
4.0

People were very courteous, kind and very helpful when I picked it up and when I returned it couldn't ask for anything better. That's why I do business with you guys all the time

KENNETH GURLEY 
Rating:
5.0

Maintain the fast,friendly quick in and out experience.

Larry Watson 
Rating:
3.0

Customer did not leave a comment.

Robert Lasker  |  Overall Experience 
Rating:
5.0

Trailer good value

William Young 
Rating:
5.0

The service person named Brian helped us an incredible helpful customer service orientated guy. Made sure we were safe and everything was hooked up correctly an amazing guy good job

Roy Larsen 
Rating:
5.0

Customer did not leave a comment.

RONALD HERNANDEZ 
Rating:
5.0

wow what a difference at the Spanaway U-Haul versus the Tacoma Lakewood U-Haul customer service was outstanding truck was ready to go when I got there. It was very much appreciated. Well done to all involved.

Robert and Susan Leirdahl 
Rating:
4.0

Staff was friendly and accommodating. Very knowledgeable

Robert Chapman 
Rating:
3.0

Customer did not leave a comment.

Noel Blackketter 
Rating:
5.0

Customer did not leave a comment.

Josh Molina 
Rating:
5.0

Customer did not leave a comment.

Dave Harris 
Rating:
5.0

Customer did not leave a comment.

Stevan Nave 
Rating:
4.0

Customer did not leave a comment.

Amy Tucci 
Rating:
5.0

If you rent a hand truck make sure the truck rented has a ramp. The box van I was rented not only did not have a ramp but when I got to best buy to pick up my fridge it would not stand up so.i had to lay down my new fridge.

Brian Brown 
Rating:
4.0

Fast and friendly staff when I picked up and great staff that came out to help me unhook the trailer. They hooked up and unhooked the trailer for me which is a great service. It’s tight getting in and out of the location due to how narrow the space is but not super hard.

Matt Snook 
Rating:
5.0

Customer did not leave a comment.

Patrick Collins 
Rating:
5.0

We so appreciated Bryan B. who helped us check out and check in our equipment. He was friendly, quick, and knowledgeable. Thank you!

Kelly Kidd 
Rating:
5.0

Both represents were terrific. They were both assertive and professional. The Vehicle was very clean. However, There is one thing that was odd; the driver would sit in the seat, put seatbelt on, click it into its socket, and the seatbelt alarm would still buzz/ring. We could've figure it out, until we decided to insert the passagers side into its socket.. lol...finally! We're just so glad we figured out that problem. In addition, along with the truck, we were given a 1/4 tank of fuel. I returned it with a 3/4 (approx) tank full without any compensation. I realize that is not the representatives responsibility to be sure to compensate, but this is an internal/ceo scheme. With that said, I never return vehicles on empty and its hard to measure out the amount of fuel were going to use when fueling. Therefore, we had returned the vehicle with a 3/4 tank which (I believe) should be compensated from the overall bill. Other then that, everything was great! Customer services was outstanding! What a great way to scheme us out of extra gas with the gas prices the way they are. I suggest to find a way to compensate the customers in a fashion that meets both corporate and consumer 's Satisfaction. This (to me, a customer) shows me the corporate isn't about the fairness, its about the greed. How to get more for less! Thank you for giving me this opportunity to voice my experience, and opinion! Happy Holidays! Respectfully, Ms. S. Kirk

Shellee Kirk 
Rating:
5.0

The representative that helped me was AMAZING 🤩 TRULY

Dakota Whitney 
Rating:
4.0

Very nice staff at this location

James Purkhiser 
Rating:
5.0

Customer did not leave a comment.

candle kaltenbach  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Reginald Almario 
Rating:
3.0

Booked online and still waited 30 min to recieve my truck. Was also overcharged.

Alexander Houser 
Rating:
4.0

Customer did not leave a comment.

EDDIE DOLAN 
Rating:
3.0

I kept getting mail & phone calls saying i was in lien when i forfitted the unit and picked up my lock off the unit and continued to still get collection calls & mail

Brandie Bolen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis Nelson 
Rating:
1.0

Customer service was terrible. Was told it is a bad area and can’t be trusted. Wouldn’t recommend leaving the vehicle there. Got the truck and it was terrible inside and out. The outside was beat up with scratches and dents. The inside had cigarette butts and ashes and smelt like cigarette. The heater/defroster did not work. The dash lights came on and off. The headlights barely worked. The back of the truck had a bad cigarette odor and had a wire hanging down from the ceiling.

Nathan Jenkins 
Rating:
5.0

Customer did not leave a comment.

NATHAN ROWLEY 
Rating:
5.0

Customer did not leave a comment.

Kimberly Sales 
Rating:
5.0

Breaks were questionable but only at high speeds. Everything else went smoothly

Brianne Sembar 
Rating:
5.0

Customer did not leave a comment.

robert may  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAPHNE JANE FOXWORTH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Holly Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chrisshundra Morgan  |  First Impressions 
Rating:
4.0

The fact that I could only access my stuff during operating hours was not cool but everything else was wonderful.

Cherise Thomas  |  Overall Experience 
Rating:
5.0

Thank you to Brian The Assistant Manager at the spanaway uhaul for going above and beyond to help me get an issue resolved. I appreciate the kindness you have shown me and your patience with the situation is very admirable . Thank you again for your help. Unit #900

melinda mills  |  Overall Experience 
Rating:
5.0

Too many unwanted people hang around - makes me feel uncomfortable.

Paul Fleetwood  |  Overall Experience 
Rating:
3.0

I wish there was an easier way to get your stuff up the stairs. Not fun at all and was not disclosed beforehand.

SARAH GARRETT  |  Overall Experience 
Rating:
5.0

Everyone was super helpful and nice. The manager guys was extremely nice but smelt like tacos, which was fine but made me hungry.

CONRAD FALLENTINE  |  Overall Experience 
Rating:
5.0

The best employees!!! Very helpful... Courteous respectful and outgoing.

MeLinda Harvey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ghazi Brighith  |  First Impressions 
Rating:
5.0

Thank you David.

Valentin Gomez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robin Piatt  |  Overall Experience 
Rating:
4.0

A power outage prevented one of the sliding doors to open, so we were delayed slightly bringing our items into storage.Nevertheless, it is a well maintained facility.Thank you for the move in special!

BENNY WILKINSON  |  First Impressions 
Rating:
5.0

Staff was very helpful and involved with my customer experience.

mark parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Townsend  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lester Magee  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Courtney Givens  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

james cruz  |  Overall Experience 
Rating:
2.0

There were multiple employees. They were helpful and friendly. One employee named Danisha was not. She was being rude to other clients. When I asked her to be nicer, she got more inconsiderate, then left me. She told other employees, loudly. Very unprofessional. There was more with this, I just don't want to keep typing.

james neeley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Ullevig  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea Short  |  First Impressions 
Rating:
5.0

Thanks for the great help

Sherry McDaid   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Courtney Givens  |  First Impressions 
Rating:
4.0

Everything in the end was good there where bumps in the beginning where I was being charged for two units due to a employees mess up nd didn’t get reimbursement which later I learned was a scam never seen the employee again and everything from there was good.

Pearlina Robinson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert LaCroix  |  First Impressions 
Rating:
2.0

Storage units are not very tall, and the storage unit at this location is not even secure. The locking set up is really poor, I don't think that the lock I put on it is even gonna help secure my belongings. The facility is poorly maintained and needs to be remodeled or completely redone. The price for the storage unit for 10x10 unit is not worth it or risking my belongings being stolen in that location. I will be looking for a different storage unit elsewhere, and move to a better storage unit for the same price.

Quinton Skenadore  |  First Impressions 
Rating:
5.0

Staff was super helpful and extremely nice and knowledgeable. Would highly recommend them

Linda Zara  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Nguyen  |  Overall Experience 
Rating:
3.0

I just move out march 31 2023 just asking if their is any discount or re imburse for the remaining manager said no so no consideration at all for the remaining days that we are not using the storage we paid the storage on march 22 2023 taking iut right away to our account i hope in the future you can give consideration to people espicially we used this storage for 4 years now the storage we came from is now empty its vacant then you can charge full amounth to the nex custumer this is not fair for the people like us living paycheck to paycheck i hope this policy of yours will change in the future coz youre not in our situation let say will reverse the situation you are in my foot what is your comment but anyway thank you for the 4 years we used the storage in your company i hope someday you have a good heart and consideration for your customer

CESAR RUNATAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cody Brann  |  First Impressions 
Rating:
5.0

None

Amy Lomax  |  First Impressions 
Rating:
5.0

I had an overall great experience working with the Spanaway location! Thank you so much you guys!!

Krista Lacross  |  Overall Experience 
Rating:
4.0

Poor lighting in storage

greta Gleydura  |  First Impressions 
Rating:
3.0

Was hoping for a unit not requiring stairs.. It made the move in process harder than it should've been

JUSTIN CALDERON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Madonna Salazar  |  First Impressions 
Rating:
5.0

Staff was extremely helpful and knowledgeable as well as nice as could be. Couldn’t have. Asked for mor accommodating people. Great experience

Linda Zara  |  Online Move In 
Rating:
1.0

Worker complained that he wasn't getting any money on the renting of the storage unit because of the free month. He went on to say that the next person that comes in to use a Free Month he was going to tell them to go somewhere else. I had already called and set up the rental unit through the main U haul number so it should not have come up as a surprise. This was especially hard to listen to because this move was emotional.

Clay Foster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Bennett  |  First Impressions 
Rating:
5.0

Staff at pick up was less than desirable service. However drop off and storage rental the staff was wonderful. David was very helpful.

James Dysart  |  First Impressions 
Rating:
5.0

Staff is very professional

christine wharton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sierra Hughes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yanilda dafe  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Amber McDeavitt  |  Overall Experience 
Rating:
4.0

The staff was very polite and helpful it was good to have a staff that's willing to work with you

BEVERLY CHAPMAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Krystal Posey  |  First Impressions 
Rating:
4.0

Only down fall was that for a 5x7 cost me $80 that should have only cost $50-$60 at the most. Since the storage size I had was the size of a walk in closet!

Ashley Brooks  |  Overall Experience 
Rating:
5.0

Sorry, I had to close out my storage location, due to no job, I was no longer able to afford to pay for my storage unit. Very sad. Thank you for great service throughout the years! Lupe

LUPE TORRES  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Paul Douglas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glenn Wiederstrom  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber McDeavitt  |  First Impressions 
Rating:
2.0

Was charged for misplaced key card yet can't have 2nd for other authorized user on account?

Elian Gugger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tina Tapia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jasen charfauros  |  First Impressions 
Rating:
4.0

The staff member I was dealing with was very helpful and she showed me everything and helped me she went above and beyond to help me thank you so much. I would recommend the U-Haul place to everybody that needs to have a place to store there stuff and to turn in or use there equipment .thank you so very much for making this a lot easier and stress free as it was stress for me to do .

jannet motz  |  First Impressions 
Rating:
1.0

Because I was billed continually after I gave notice of my move.then more charges were added on. Even after I informed them that I had moved because I lost my job and had no income to pay anymore than the last month I paid.

james dodd  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

branden veliz  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

robin nunley  |  First Impressions 
Rating:
3.0

My reservation was for a first floor and my unit is on the second floor, so I wasn't pleased with that, everything else was fine.

huck FINN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bill Loman  |  First Impressions 
Rating:
5.0

The staff were very attentive to all my needs.

CALVIN LABEE  |  First Impressions 
Rating:
5.0

Everybody was very helpful and easy to talk to.The Uhaul team at this location took the stress out our moving adventure.Thank you to the Spanaway team!

stephen lampman  |  Overall Experience 
Rating:
5.0

Best customer service I have had in several years!!! All the staff made you feel like a friend!!! They seriously went out of there way for me!!! People that work here should get major respect for being so nice and friendly!!! I honestly do NOT see friendly customer oriented humble people like this very often!!! I appreciate and respect the people at this uhaul facility!!! I would recommend you amazing people any day!!!

shawn patterson  |  First Impressions 
Rating:
5.0

Friendly and clean and convenient. Thanks

Mary Dickinson-boyce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chistina Hart  |  First Impressions 
Rating:
5.0

Cold need heat when waiting inside. Winter is here turn off the A/C. Your staff look like popsicle sticks. I would hate to be working there and freezing to death for the whole shift, but other than that a great service.

Lisa Champagne  |  First Impressions 
Rating:
5.0

The customer service was super friendly and helpful! They helped secure my dolly for me without asking too!

Ondrea Barley  |  Overall Experience 
Rating:
2.0

When I first walked in the younger lady was quite rude when I said "Hey! I have a reservation for a unit..." She just said hi... and turned to the other worker (who was actually very nice) and asked her if there was a reservation. I eventually got my unit, paying 99.95 a month is also quite ridiculous for such a tiny unit.

Julian Hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Doonan  |  First Impressions 
Rating:
5.0

The lady in the office was very nice and helpful!!

julie lopez  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

cherise swanson  |  First Impressions 
Rating:
5.0

I had a great experience, everything was explained clearly and the staff was friendly and acknowledged who ever was waiting in line

mary ayala  |  First Impressions 
Rating:
5.0

Jenny S. the GM went above and beyond to accommodate my rental needs. We even had a good laugh together. For how busy and hectic it can get at the store, the staff remains friendly and accommodating.

James Shively  |  First Impressions 
Rating:
5.0

Counter person was very helpful and knew her profession very well.It was easy and close to our house.She made our moving stress melt away!Thank you Spanaway!

stephen lampman  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Justine Swayze  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

AUBREY CRUZAN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

tarus newton  |  Overall Experience 
Rating:
5.0

Absolutely nice storage room. Thank you.....

JOHN KOBOLD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

april elium  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marcia Blackwell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TOYLENE DAVIS  |  Overall Experience 
Rating:
1.0

On the due date for my payment for storage I painted in the morning secured another storage area and went to get a refund for the storage that I had at U-Haul and was told that they could not would not give me a refund it hadn't even been 2 hours since I paid the thing and they wouldn't give me my money back so ended up stealing $250 from me I will never recommend U-Haul to anyone you are thieves.

Michael Dean  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tarus newton  |  First Impressions 
Rating:
2.0

Not secured enough lots of homeless people around. Also hours are not accommodating

krystlyn thomas  |  Overall Experience 
Rating:
3.0

I wish I had access to my storage past 7pm.

Anna Scott  |  First Impressions 
Rating:
5.0

Very friendly staff, made me smile moving was a lot easier 😊

Betty Lopez  |  First Impressions 
Rating:
5.0

Clean facility and very friendly staff! I enjoyed doing business at this store location!

Brian Petty  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Shayla Thompson  |  Overall Experience 
Rating:
5.0

Thanks to the mngr and the purple hair guy, you guys are amazing keep up the good work!

morica garden  |  Overall Experience 
Rating:
5.0

Staff was friendly and had phenomenal customer service skills, they all deserve a raise. Absolutely amazing.

Skye Dorn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaRhonda Lewis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kaytlin Magdycz  |  Overall Experience 
Rating:
4.0

Overall the experience was good. Several times doors were not unlocked so you had to go to the office to have them unlock the big double doors. When you did have to go to the office the lines were slow because there was not enough people working. The staff was ALWAYS friendly and helpful. Which is why I would use that facility again.

marcia mcdowell  |  Overall Experience 
Rating:
5.0

Y'all the shi thank you again

Joseph Johns  |  Overall Experience 
Rating:
5.0

The Clerk was very friendly and helpful. It took me less than 30mins to access my unit and begin transferring my goods into my storage cubicle. I am very satisfied on how Uhual stream lined the paperwork when you reserve your unit online. Be prepared and have all your stuff ready. You should have no issues with service.

Alex Serrano  |  First Impressions 
Rating:
2.0

The unit sizes are false advertisement. The unit I got says for 3 bd home my mother is in a 2 bd apartment and still will not fit everything. They did not disclose that we can enter the unit after office hrs until everything was said and done.

Lisa Schmeichel  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lance Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIANA CAPPS  |  Overall Experience 
Rating:
5.0

Excellent customer service

John Apostolides  |  Overall Experience 
Rating:
5.0

Good place

ALTAURELL GREENE  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Johnny Oliva  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SALVADOR SACAPANIO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Theresa Richardson  |  Overall Experience 
Rating:
3.0

I left my storage because I had to break it

gary radford  |  Overall Experience 
Rating:
5.0

The young gentleman who helped me get a larger storage room on Thanksgiving was so friendly, funny and helpful. He was overv6 ft tall, but walked into my new room and checked all the walls for nails, even though he had to duck down. U haul is highly recommended by me

JACQUELINE CLEMENS  |  Overall Experience 
Rating:
1.0

I communicated with them several times over my unit, billing, removal of items, and when the unit would be returned only to be questioned several times and find my access revoked in the middle of a billing period that they tried to authorize a charge for without permission. Currently telling everyone i know NOT to work with this company.

ELISHA BUXTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joshua linares  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anastasia Collier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Jay San Augustine  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREW CRONK  |  Overall Experience 
Rating:
5.0

it works perfect to store my sister stuff

christine wharton  |  First Impressions 
Rating:
5.0

Friendly staff.

clara reese  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverley Reed  |  First Impressions 
Rating:
3.0

NA

MAKERITA NIUAMOA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve Ryan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Livzey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

anthony staples  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dickie Ross  |  First Impressions 
Rating:
1.0

Service was horrible. A manager should never give quotes/prices to anyone if she is not sure about the prices. I felt lied to, disrespected, and threatened by her Customer Service actions telling me that the price is the price and if I didn’t want it that she could just cancel my contract. No professionalism. No integrity. She also did not apologize for her actions of the prices she offered me or for giving me the wrong price. False advertisement. Defrauding a disable person. Manager states $74.95. At ring up charges $99.95 when she was specifically asked for a space down stairs to accommodate disability. No follow up from other managers to address and fix concerns. Every person you try to get help from is rude or is not willing to go above and beyond to retain customer satisfaction. No follow up from corporate office.

eluymae sablan  |  Overall Experience 
Rating:
3.0

Your online service leaves much to be desired. It showed no credit for the initial payment that I made. It showed an increase in the amount that was decided upon. So I really don't know what I owe at this point which makes me upset. Since the way I work leaves me with the online service to use this really hinders me being able to use your facility.

KATHERINE MEREDITH  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Calista Paine  |  Overall Experience 
Rating:
3.0

.

David Ray  |  Overall Experience 
Rating:
2.0

I payed and rented on line,a storage unit. I was unable to get into bldg. Not anything but an inconvience all in all.I had to walk back to the office 3 times ,Their were no locks as directed,their are rat traps in the unit itself(gross) and storage room is absolutely filthy. I am quite disturbed and much disappointed.And the hours which were listed were completely the opposite as is posted. You guys Suck!!!!!

Carli Shields  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Crystal Cox  |  First Impressions 
Rating:
1.0

There was a brand new employee there when I moved my stuff in. It was 3 minutes to 7pm and I had a lot of stuff left to move. He comes up to me and says in a condescending tone “this place closes in 3 minutes, you need to wrap this up.” I told him that I thought the access was 24/7 and he replied that it’s not anymore because people were caught living in their units. I’m upset that he talked to me the way he did and also because this place is advertised as open 24/7. That new employee also paints his nails white and has an ugly haircut.

Justin Donovan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steven klingensmith  |  Overall Experience 
Rating:
5.0

I had no issues at this facility. Thunbs up!

Sarai Fong  |  Overall Experience 
Rating:
5.0

Very nice people. I was surprised my unit was inside though.. on line it said drive up and we had very heavy stuff so almost had to change just due to that, but made it work.

Denise Winder  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tim Hagen  |  First Impressions 
Rating:
5.0

Great customer service.

Betty Booker  |  First Impressions 
Rating:
1.0

Reached out but never got any answers or help to resolve the issue I'm having with accessing my new storage unit I paid for thru online move in. Reached out for 2 days, now going on third day. We'll see if I get anywhere?? I need to use my unit asap since I'm time sensitive and have no desired room to hold all belongings. Thought this would be an easy process and would've been helped by now, quite disappointing.

Angela Manibusan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jesseluis Flores  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lilian Berg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALICIA FRENCH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa Richardson  |  First Impressions 
Rating:
3.0

Staff shortage. Lots of customers but not enough helpers.

Tera Hayden  |  First Impressions 
Rating:
5.0

It was a great experience!

MICHEAL MANLOVE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

candle kaltenbach  |  First Impressions 
Rating:
5.0

Thanks for letting me store my stuff there and rent a truck. Great experience. Thanks for letting me get the bigger unit. That was a great help.

Charles Arbeen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER ALBEE  |  Overall Experience 
Rating:
3.0

There was some debris on the floor and outside the unit in the hall including a broken lock on the floor right outside the unit. There is also a rodent bait station which I guess I should assume Uhaul put that there and I should leave it there. An explanation would be helpful though. It is also a disposable one so I dunno if it's empty and should be thrown out. The Uhaul video explaining that the passcode is for a gate code and a door code. This location doesn't have a gate like in the video. It has two doors and three keypads for passcodes. Which seems weird. I had to try all three to figure out which two I am supposed to put the passcodes in. I also don't know if their is another entrance to the storage since there are so many Uhaul vehicles around the entire building. It is also a rental place so it is very hard to access the storage.

Kayleigh Bacon  |  Online Move In 
Rating:
2.0

I only rate it below average because the worker who helped us lacked good customer service skills.

Athena Hamilton  |  First Impressions 
Rating:
4.0

Great staff service

Virgie Davis   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Rucker  |  Online Move In 
Rating:
3.0

I felt like the storage prices were just getting to expensive!

bonnie Van hover  |  Overall Experience 
Rating:
5.0

Very easy very friendly made my day a lot easier

MaryAnn Grindstaff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joel Viesca  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aren Laput  |  Overall Experience 
Rating:
5.0

From move to storage it has been a wonderful experience. The free month of storage was given with no strings attached. Everyone was very helpful and accommodating. Samantha did my final move out inspection /closing of my account and made it so quick and easy. No wait , no hassle. Just friendly and professional service. I’ll definitely be back for my moving and storage needs!!!

Thi Winters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guy McCarver  |  Online Move In 
Rating:
4.0

The two people on location we helpful and accommodating.

Jaymie Fallentine  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTOR ZURBANO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Johnny Oliva  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chan Whitaker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA KNOWLES  |  First Impressions 
Rating:
4.0

When I was there the light would always go out on me then I would have to walk down the hall to get it to turn back on. There was one day it shut off 5 times on me and it was like every 10 minutes when it did that.

Sherri Holland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dale rabbage  |  First Impressions 
Rating:
1.0

It not safe upstair and updown metal and it time for new place and on 72nd yakima it great nice indoors

Deborah Kanavan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlos preza  |  Overall Experience 
Rating:
5.0

Very kind and helpful ladies.

Mary Schwandt  |  First Impressions 
Rating:
5.0

Great, amazing, professional, courteous, friendly and awesome staffs and very convenient location as well. I highly recommend to families and friends of all their needs when needing to rent various vehicles, equipment and storage for their projects or moving and loading important things.

Ramon Santos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kennith Williams  |  First Impressions 
Rating:
5.0

Efficient staff. Friendly. Safe, clean storage. Make certain access doors are able to be opened at stated, online store hours. Thank you for your service.

Joanne Shelton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HALEY NOEL BLACKKETTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IVY MCDANIEL  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and helpful.

Anthony Slaughter  |  First Impressions 
Rating:
4.0

Would rather have easier access to storage units.

Herbert Sigmon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanne Shelton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joye dunn  |  Overall Experience 
Rating:
5.0

MANAGER WAS VERY HELPFUL

Dave Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUTH RUSSELL  |  Overall Experience 
Rating:
5.0

These guys and women who work here were fantastic I am so appreciative to them. My brother passed and I wasn't always on time got behind but they made sure I didn't lose anything. Thank You

JUDITH Vallejos  |  Overall Experience 
Rating:
4.0

The person who helped me was very nice and explained everything to me very well.

TARA SPEED  |  First Impressions 
Rating:
2.0

Staff was rude when you could get ahold of them onsite over the phone and there was always an extra long wait in person.

michelle kennedy  |  Overall Experience 
Rating:
5.0

Very friendly with great customer service! Highly recommend this storage facility!

NICOLE RUSSELL  |  First Impressions 
Rating:
5.0

Staff was very helpful getting me what I needed and moving me in and out of my storage unit very quickly. Staff was helpful answering my questions and helping my military move go smoothly.

michael Moffeit  |  Overall Experience 
Rating:
5.0

Great customer service and well maintained facilities

John Apostolides  |  Overall Experience 
Rating:
3.0

The facility is in need of some upgrades. The pin pads are very dated and do not work well. The unit that I was initially going to rent also had a broken door.

Trevor Davia  |  Overall Experience 
Rating:
4.0

None

John Apostolides  |  First Impressions 
Rating:
3.0

N/A

Bailey Ohman  |  First Impressions 
Rating:
5.0

The ladies working on the day I closed out were not only friendly but super quick. I was in and out in less than 2 minutes!

RUSSELL PERRY  |  Overall Experience 
Rating:
5.0

Great service

victor jones  |  First Impressions 
Rating:
4.0

As many times as I've used this facility I've never had a problem. Good customer service.

Vicki Wilson  |  First Impressions 
Rating:
5.0

They were there when I needed them.

Jerry Thompson  |  Overall Experience 
Rating:
5.0

Thank you for your great customer service especially during such a difficult day. You should give the staff in Spanaway WA big raises.

Wanda Brown  |  Overall Experience 
Rating:
5.0

It was an easy and simple process. The customer service was great!

Donald Doucette  |  First Impressions 
Rating:
5.0

All the staff did an excellent job !

Robert S Jacques  |  Overall Experience 
Rating:
5.0

I have been to Uhaul twice in the last two years and whether I need boxes, a rental truck or a storage unit, the staff has been welcoming and helpful! Thank you!

Rene Matthews  |  Overall Experience 
Rating:
5.0

Your customer service was incredible. We had a bad bad bad day and the staff were so understanding and helpful. They went above all expectations to help us through it.

Wanda Brown  |  First Impressions 
Rating:
5.0

The person that helped us was amazing and so helpful it's to bad he will be leaving that store location to go to another. Good luck on you next adventure.

ANN BROOKS  |  First Impressions 
Rating:
1.0

The manager is terrible.

TISHA MILLS  |  Overall Experience 
Rating:
5.0

“CJ” was extremely helpful and patient with me when I was choosing which unit I needed. I was also able to easily reserve a truck for the date that I needed.

SANDRA RABY  |  First Impressions 
Rating:
5.0

Great place to rent moving trucks and storage units. Has everything you need to move or store belongings.

colene bradford  |  Overall Experience 
Rating:
4.0

I give it 4 stars.

Ramon Santos  |  First Impressions 
Rating:
3.0

Nice place but 2nd level , rough going up and down stairs

Jim Patrick  |  Overall Experience 
Rating:
5.0

.

William Burdyshaw  |  First Impressions 
Rating:
3.0

After renting the unit I only had contact with the customer service reps when I paid the monthly rent. Didn't need them any other time, hey that's a good thing!

mary morgan  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff! Units are secure and clean. Highly recommend!

Christina Hess  |  First Impressions 
Rating:
5.0

Great storage place an the staff are always friendly very helpful.

Mary Everett  |  Overall Experience 
Rating:
5.0

Staff was always friendly and helpful! This location is highly recommended and I would use then again!!

Sherri Cole  |  Overall Experience 
Rating:
4.0

Storage unit had great access times, but 24 hour access was removed at some point. I would recommend this location for short term storage use.

Philip Wise  |  Overall Experience 
Rating:
5.0

Staff is excellent

Hally Phillips  |  Overall Experience 
Rating:
4.0

Only complaint is the same as before. Not enough staff at the locations to take care of the customers. Waited over 20 minutes to check out of storage unit.

Ben Moody  |  Overall Experience 
Rating:
5.0

Y'all were able to accommodate me on short notice for a storage unit, and the price is not astronomical.

Linda connolly  |  Reservation 
Rating:
1.0

In 1 day on my move day,was rushed between 4 uhaul facilities,ended up with no truck like reserv,no boxes/2expen., &no unit for an unknown person attached to my name with some E alert.Loss this 800.00

RENESA FERGUSON  |  Reservation 
Rating:
2.0

This has been a complete headache. Uhaul was disgusting on pickup. We can’t get into the storage unit we rented. We will probably chose Penske for our next move to save the annoyance.

Travis Monk  |  Reservation 
Rating:
5.0

Really helpful and patient. Showed us all units available.

berttrand r anderson  |  Reservation 
Rating:
5.0

This location treated me much better than the other location on Pacific

Rebecca Myers  |  Reservation 
Rating:
4.0

The staff was very helpful

TAMIKA FOSTER  |  Overall Experience 
Rating:
5.0

Everything was fine

Yolanda Lampkin  |  Reservation 
Rating:
5.0

I am in debted to the staff at the Uhaul for all of their patience, understanding and assistance, but mostly for their service; true dedication to their customers.

MERRICE NASH  |  Overall Experience 
Rating:
5.0

Only one minor issue -- when trying to access the unit after hours (8 pm) I couldn't figure out how to open the sliding door and had to haul stuff in through the smaller pedestrian door.

Willard Hughes  |  Reservation 
Rating:
3.0

The only issue I had was the two u-haul box account wasn’t linked therefore I had to make two separate payments.

Lourdes Taitague  |  Overall Experience 
Rating:
5.0

This was a very clean, safe and friendly storage .

sara sharp  |  Overall Experience 
Rating:
4.0

I had to go in to arrange a 24 hour storage entry because of late work hours, when I did it wasn't an issue they gave it to me for a few day so I could sell some items.

Kevin Webster  |  Overall Experience 
Rating:
4.0

I had no problems with my storage units or customer service. The staff was always friendly and helpful.

DAVID SCHERER  |  Overall Experience 
Rating:
5.0

All great

REBEKAH LOPEZ  |  Overall Experience 
No reviews have been submitted for this location.

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