Customer Reviews for U-Haul Moving & Storage of Southside

3,672 reviews

1420 Blizzard Dr   Parkersburg, WV 26101
(Across from Parkersburg South High School)

(304) 485-6220

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(304) 485-6220

1420 Blizzard Dr
Parkersburg, WV 26101
(Across from Parkersburg South High School)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

There was a hole in the roof and our mattresses got pretty wet. The back tires are bald on the truck, the vehicle slipped about as it was wet out. Last time I rented from here, an alarm light went on as I was leaving, about 2 miles from the rental location, (it had no oil) I had to bring it back and get a new one... Confidence is getting low at this point

Melissa Lake 
Rating:
5.0

Customer did not leave a comment.

Ronald Nutt 
Rating:
5.0

Customer did not leave a comment.

Dan Duffy 
Rating:
5.0

Helpful staff.

GERNON EARLEY 
Rating:
5.0

Customer did not leave a comment.

Ronald Nutt 
Rating:
4.0

The female and male employees at this location went above and beyond. They were great. The location in Marietta OH, which is closer to my home will NEVER see my business. Karen (actual manager name) is awful to customers and employees.

Timothy Justice 
Rating:
5.0

Customer did not leave a comment.

Patricia Curtis 
Rating:
5.0

Customer did not leave a comment.

Peggy Pippin 
Rating:
5.0

Very polite and help full.

Harold Phillips 
Rating:
5.0

Everything was great no improvements needed

dennis carnes 
Rating:
5.0

Customer did not leave a comment.

Peggy trent Roush smith 
Rating:
5.0

Customer did not leave a comment.

Chrysta Harsh 
Rating:
5.0

All was great

Mike Shepard 
Rating:
5.0

The drive up storage facility is not drivable unless you are in a small car. Any size rental can’t make it through the maze of rental trucks in the storage area. This should be addressed.

CHAD HARRISON 
Rating:
4.0

Customer did not leave a comment.

ALAN HUGHES 
Rating:
5.0

Everything went smoothly. The staff was pleasant and helpful.

Michael O'Donnell 
Rating:
4.0

The rear door to the 5 x 8 trailer was bent at the bottom making it hard to close but it worked well for the entire trip from WV to LA.

Terry Rings 
Rating:
5.0

The guy that waited on us was so nice

Robert Conley 
Rating:
1.0

You’re attempting to charge me for damage that didn’t happen on a truck that didn’t get checked prior to my rental. Never will I ever use U-Haul again.

john williamson 
Rating:
4.0

Customer did not leave a comment.

Kevin Bunner 
Rating:
5.0

Customer did not leave a comment.

Michele KOWALSKI-STANTON 
Rating:
5.0

Always quick and easy, everyone nice and helpful

Dale Holbert 
Rating:
5.0

Great service

Ronald Newbanks 
Rating:
5.0

Customer did not leave a comment.

Wood County 
Rating:
5.0

Customer did not leave a comment.

SHERRY MILLER  |  Overall Experience 
Rating:
5.0

Make sure there is fuel in the tank of the trucks, because I was told there was a quarter tank, but at best it was an eighth of a tank and I had to get fuel.

Robert Fisher 
Rating:
5.0

Customer did not leave a comment.

Bruce Boston 
Rating:
4.0

I asked for a month of free storage, when I got to Georgia, was not available, had to pay a months storage of around 200 dollars. And then requested drop off in Thomson Georgia. Confused when dropping off trailer, no help to remove trailer! Just some cost I didn’t expect

Bryan MOBLEY 
Rating:
5.0

Customer did not leave a comment.

John Miller 
Rating:
5.0

Customer did not leave a comment.

Matthew Woody 
Rating:
5.0

Customer did not leave a comment.

Mobusher Mahmud 
Rating:
5.0

Way to expensive

JOHN ROUSH 
Rating:
4.0

Customer did not leave a comment.

Chastity Morris 
Rating:
3.0

Well I was charged for blankets and they was not in truck they forgot them. And I was charged for stuff I never understood like 51 dollars on return of truck. You need to update your drop off points in man. It is at huff junction at mountain mart village. Beside advance auto not beside school in man.

John Goodman 
Rating:
3.0

Had to enter the store to get an employee for assistance, (drop off). Personnel were helpful, once they knew I was there.

dan comer 
Rating:
5.0

Customer did not leave a comment.

SCOTT CURFMAN 
Rating:
5.0

Compared to other storage unit in the area these are way over priced. Almost double the cost of others around.

Chastity Hamilton  |  Online Move In 
Rating:
4.0

I had to fix the tail light because the bulb was bad in it

Haley Turley 
Rating:
5.0

Great service

Mark Krugman 
Rating:
5.0

Thank you

Rick Farley  |  Overall Experience 
Rating:
5.0

Nice staff. Helpful

Lori Hesson 
Rating:
5.0

Everything was handled excellent and very helpful employees. Loved all the supplies you offered, tv covers, mattress covers, packing papers, tape etc. The boxes for clothing were very sturdy and strong. Was less stressful move because of uhaul. Thank you for your company. Nellie

Nell Jean Beckett 
Rating:
5.0

Customer did not leave a comment.

Richard Goodwin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tony Gerlach 
Rating:
5.0

Great service

Chester Priest 
Rating:
5.0

The men at u haul were great friendly and very efficient

Elsie Deem 
Rating:
5.0

Great service

Mark Krugman 
Rating:
5.0

Great staff!

carri pepper 
Rating:
3.0

Thought it was odd that the last 4 rental contracts were various places in the vehicle. And the windshield was ridiculously dirty, not just a smudge, but like sticky coffee spots and gps suction cup marks like 10 different places

HUNTER FREELAND 
Rating:
3.0

My second motorcycle trailer rental in a month. Both trailers were dirty on the inside with debris. Screws, rocks, garbage, etc.. It's not that difficult to run a broom when equipment is returned.... My 2nd trailer the female attendant actually showed me a new way to hook up my chains by not twisting but hooking the excess into the other end, I always twisted but like this method better. She also wore gloves to hook up the trailer and was dressed for the weather. None of the other attendants did. Gloves may not be required but they sure do make it easier on the hands and less injuries. I'd still recommend Uhaul and will use myself and this location as some debris/garbage isn't a world ending experience, I'm just not used to it when I rent a trailer. I always rented at the Pine St. location in Zanesville Ohio and never experienced this there. We moved last year so no choice but to use this one.

Ted Turner 
Rating:
5.0

Customer did not leave a comment.

Sandra Fitzgerald 
Rating:
5.0

Everything was great. Customer service on the phone was very nice and helpful getting the truck reserved for me. The men in the shop were also very helpful, they got me all set in the system and in the truck in no time. I will rent here again and refer friends as well.

karen cline 
Rating:
5.0

Customer did not leave a comment.

Teresa Sparks 
Rating:
5.0

Customer did not leave a comment.

BART JORDAN 
Rating:
5.0

Customer did not leave a comment.

Steve Ross 
Rating:
5.0

Customer did not leave a comment.

JASPER Ford 
Rating:
5.0

Customer did not leave a comment.

Dan Grant 
Rating:
5.0

Customer did not leave a comment.

Roger Unger 
Rating:
5.0

Nothing really

Tim Isaacs 
Rating:
5.0

I'd never dropped off a U-Haul in another city/town, so I went inside to clarify with a worker, and he did an excellent job greeting me and walking me through the process. Although they were busy, he was attentive and made sure I knew what I was doing. I felt much more comfortable at this location, unlike my pick-up experience.

Jeffrey Lowe 
Rating:
5.0

Customer did not leave a comment.

Donald Bruce 
Rating:
5.0

Customer did not leave a comment.

Alex Sandoro 
Rating:
5.0

Customer did not leave a comment.

Annie Flyzik 
Rating:
5.0

Customer did not leave a comment.

Benjamin Levin 
Rating:
4.0

Customer did not leave a comment.

Benjamin Levin 
Rating:
5.0

Customer did not leave a comment.

Margie Nolan  |  Overall Experience 
Rating:
5.0

Very professional and they did excellent work.

Colin Maidens 
Rating:
4.0

Customer did not leave a comment.

Linda Howard 
Rating:
5.0

Customer did not leave a comment.

Bill Pursley 
Rating:
5.0

Kendrick was very helpful!

Ehren Clovis 
Rating:
5.0

The 2 younger employees were disrespectful to their superior(?) in front of us but behind his back. He was clearly the more informed and professional of the 2 younger kids. He got our questions answered and the trailer hooked up to our vehicle. I was uncomfortable and not impressed with the 2 younger employees "better than him" attitude. Please separate those 2 kids! They do not work well together, professionally speaking.

Tracy Horton 
Rating:
5.0

Customer did not leave a comment.

Tamara Riggs 
Rating:
3.0

I don't understand the mobile pick up. Any time I have used it, I have had to go inside and get an employees attention because they never come out or put the key in the ignition knowing im there from checking in. So I have to go inside and stand in line and wait to speak to someone in order to her my rental and that basically defeats the purpose of a mobile rental

LISA MCCORD 
Rating:
5.0

Customer did not leave a comment.

billie cross  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis Wiseman 
Rating:
5.0

Customer did not leave a comment.

Brett Jones 
Rating:
5.0

All the employees I dealt with during our move were very friendly and helpful.

Philip Goings 
Rating:
5.0

Customer did not leave a comment.

Alisha Lass 
Rating:
5.0

Customer did not leave a comment.

Michele Railey  |  First Impressions 
Rating:
5.0

I will use again!

Angela Burkhammer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Yllemo 
Rating:
5.0

Great truck, great price, great people.

Pearl HARRIS 
Rating:
5.0

Customer service at this location is excellent. Very friendly and helpful.

Mary D Travis 
Rating:
5.0

Nothing everything was great!!!! Excellent customer service!!!!

Brandon Foor 
Rating:
5.0

Staff were very helpful and efficient.

Timothy Wilson 
Rating:
5.0

Renting from this location was hassle-free. The employees were professional and very helpful. Returning the equipment was very easy. With the location being open 7 days a week made returns so convenient. Thank you for your dedication to your customers.

Raymond Shaffer 
Rating:
4.0

Thank you helpful and friendly

Timothy Hudler  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adam Gillette 
Rating:
5.0

Customer did not leave a comment.

MIchael W 
Rating:
5.0

Customer did not leave a comment.

Candy Kiss Prall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Bennett 
Rating:
5.0

The truck leaked and soaked a bunch of my boxes. I've yet to have time to unpack and see if anything was destroyed, but the boxes were soaked.

Teresa Persons 
Rating:
5.0

Customer did not leave a comment.

john suek 
Rating:
4.0

Customer did not leave a comment.

Cory Richards 
Rating:
5.0

Friendly and fast service. No issues with easy drop off.

Stephen Thrash 
Rating:
4.0

Customer did not leave a comment.

Matthew Blake  |  First Impressions 
Rating:
5.0

They were very surprised to see the odd tire that was on this truck. They use a tire service and commented that they would never rent a truck with these tires.

john tunnell 
Rating:
4.0

ONLY PROBLEM I HAD WAS I TRIED TO CALL THEIR LOCAL NUMBER ONE DAY A COULE OF WEEKS AGO AND NO ONE EVER ANSWERED. I CALLED AT LEAST THREE TIMES IN ONE DAY. QUESTION WAS ABOUT AVAILABLITY OF A DUMPSTER!!!

JERROLD WHARTON  |  Overall Experience 
Rating:
1.0

I returned the uhaul after I was done with it put keys in a uhaul drop box like I was told to do by an employee at one of the side business uhauls and leave it where they instructed me to park it days go by and i get a message saying I'm going to jail and charges are being pressed on me for stealing a uhaul so I call while in the middle of working before I got arrested for someone not doing their work so I tell them where it's at how I have a picture of the gas meter and miles also a picture of it Parked next to other uhauls they insist I send them the pictures so I do they call the store and say I never returned it pretty much call me a liar so I leave work being a single father missing money I absolutely needed just to resolve a situation that someone else failed to do the job they get paid for half way through my walk that's 3 miles each way they text me couldn't even call and say oh we found it completely ridiculous especially to instantly assume the worst without even asking a single question I'll never use uhaul again needless to say beyond disgusted for their own screw up!

James Jackman 
Rating:
5.0

Customer did not leave a comment.

Rodney jones  |  First Impressions 
Rating:
1.0

The cashier and in person help was friendly; however the policies procedures of this location are ridiculous at worst and poorly communicated at best.

Rebekah Lane 
Rating:
5.0

Stop with the add ons. $ for this. $ for that. $ if you fart wrong.

JOHN PERINE 
Rating:
3.0

Customer did not leave a comment.

JUSTIN BROOKOVER 
Rating:
3.0

To fix your website saying that you're open until 10:00 p.m. I was there at 7:00 p.m. and you were already closed and the drop off procedure is a pain in the neck

Penny Zarobski 
Rating:
5.0

Great service. Very pleased with my experience.

Joe Ward 
Rating:
5.0

Very friendly and informative. We just moved here, was very helpful.

Brian Miles 
Rating:
5.0

Excellent customer service on check in and check out. Some great employees!!

Angela Smith 
Rating:
5.0

Dalton and Nathan were Great!!!! They were able to find us the perfect size truck at a great price.

Brandon Foor 
Rating:
5.0

Such a smooth process. The newer ford cargo van was amazing as well. Nathan took care of us at pick up and then I didn’t get the guys name at drop off but he was courteous as well. I’ve moved over 35 times in my life and I help friends move… since I’ve been in Parkersburg i always use this location and will continue. Thanks, Britt West

Britt West 
Rating:
5.0

Customer did not leave a comment.

Justin Preece 
Rating:
2.0

the gentleman checking out was the absolute worst. taller man, beard and brown hair. complained about his divorce after we asked him why our truck that we reserved was given to someone else. get rid of that guy!

christopher santonastasi  |  Overall Experience 
Rating:
5.0

Easy drop off.

ALLEN WILSON 
Rating:
5.0

Some of the employees are very nice.

Jamie Metz 
Rating:
5.0

Customer did not leave a comment.

Christopher Sargent 
Rating:
5.0

Customer did not leave a comment.

Charlene Britton   |  First Impressions 
Rating:
5.0

Very nice and helpful staff

Misty Walcutt  |  First Impressions 
Rating:
5.0

My move from Florida to WVa was a challenge. The folks at Uhaul were a big help all the way thru. Thanks

Russell Hamrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Greathouse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allisson wedekamm  |  Overall Experience 
Rating:
5.0

We moved back to the area and needed somewhere to store our stuff while we looked for houses. The storage unit I originally reserved wasn’t big enough, but thankfully the guy who was working that day was nice enough to help us find a different storage unit that would work better for the amount of stuff I had. Everyone I’ve encountered at this facility has been friendly and helpful with anything I’ve needed when it comes to storage unit needs or truck reservations.

Danielle Kidd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Reynolds  |  First Impressions 
Rating:
5.0

Courteous, experienced, professional and thorough

Deanna Costilla  |  First Impressions 
Rating:
5.0

Only issue was that my address change made on my online account did not transfer for the local billing. Had to call the local office.

NICK ROBERTS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nelly Vincent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Milissa Phillips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Duber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy LeGrand  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George Miller  |  First Impressions 
Rating:
3.0

It took four two bedroom units to store my four bedroom house they will not store what they say they will

Daniel Pounds  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Theodore Wells IV  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Teresa West  |  Overall Experience 
Rating:
4.0

The only thing that made it difficult with this rental was they parked the huge trucks in front of my unit and it made it extremely difficult to access my unit with my vehicle to remove my processions

Selena McClain  |  Overall Experience 
Rating:
5.0

One of the nicest staff I have had the pleasure of working with.

Rick Rubin  |  Overall Experience 
Rating:
5.0

Very helpful, friendly service!!

REBECCA KJ EICHER  |  Overall Experience 
Rating:
5.0

Awesome team & service

Charley Jackson  |  Overall Experience 
Rating:
5.0

As always, excellent service and helpful staff! Always went above and beyond!

Andrew Flinn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Miller  |  First Impressions 
Rating:
4.0

My only complaint had to do with the parking of the rental trucks. They were constantly parked in the gated area blocking the isles. Additionally, customers would return trucks and leave them parked- side by side in the driving lane to exit the facility and we would have to sit and wait in our car for someone to come clear the driveway.

kathy earnest  |  Overall Experience 
Rating:
5.0

The staff was very helpful when I selected my storage unit and again when I had to get a refund. Thanks

Christie Seevers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICK ROBERTS  |  First Impressions 
Rating:
5.0

EVERY ONE WAS POLITE AND COURTEOUS, THE WHOLE PROCESS WENT SMOOTHLY.

JERROLD WHARTON  |  First Impressions 
Rating:
5.0

I'm very pleased with my experience with U-Haul. The assistant manager was amazing!! I appreciate all of their help!!! I will definitely recommend U-Haul on south side to everyone who I know,to use them.

JENNIFER CONLEY  |  Overall Experience 
Rating:
5.0

I’d recommend U-Haul storage to everyone, the staff treated me extremely well .

Tracey Bickerstaff  |  Overall Experience 
Rating:
1.0

I went to order a 10 by 25 storage unit and every storage . 6 of them was all leaking. So I had to get a refund on my money of a 150 some dollers. Because my whole house is going into the storage building I could not rent the storage buildings because they all had water leakage

Wilma Lyons  |  Overall Experience 
Rating:
3.0

Mr Ayers was slightly rude outside before I made my way into the building, comments about a customer's attitude should be kept to oneself especially if you're a member of management.

Courtney Shock  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deena Rich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danean Franklin  |  First Impressions 
Rating:
5.0

Good

Deena Rich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy Gainer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Burton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

teresa morehead  |  Overall Experience 
Rating:
5.0

For this area price comparison per unit cost is too high. Especially for supposedly climate control inside unit. Could see outside back wall, obvious rodent/vermin issues. I always use free month then move to more reasonably priced/competitively business Staff had to remove rubbish from unit. Staff was, for Parkersburg unit, fantastic per usual. This facilities' staff have always been exceptional every time I have used them over the years.

Charlotte Jordan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry Dunbar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice Kaneff  |  First Impressions 
Rating:
4.0

Roof in one of my rental units looks like it had leaked or will leak

JUSTINE AYERS  |  First Impressions 
Rating:
5.0

Staff went above and beyond to help. Exceeded all expectations.

Andrew Flinn  |  First Impressions 
Rating:
4.0

The staff was extremely friendly and helpful. The facility was being updated so the gate wasn’t always locked/secure. But over the last month the gate has been closed and secure

Steve Jackson  |  Overall Experience 
Rating:
5.0

Everyone with whom I came in contact was pleasant and helpful. Unit was clean and available as indicated on the website.

teresa morehead  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rebecca burkhart  |  Overall Experience 
Rating:
4.0

Everything worked out well--no damage to any items--I was worried about the heat buildup but things seem OK. A new experience for me. Definitely preferable to storing it at my house until my daughter was ready to move.

Julie Zickefoose  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rebecca burkhart  |  First Impressions 
Rating:
5.0

The only issue I had was that I was put in the wrong unit to begin with. But the staff helped me get into the correct size unit and when they mistakenly cut the lock off my unit it was immediately replaced and I was notified the same/next day.

Tara Corvin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lorrie Conrad  |  Overall Experience 
Rating:
2.0

Came already rented a truck and. Storage unit.. while coming back to put stuff in storage realized I'd need another unit.. the kid that was working acting very irritated that he had to help me. Then I was going to rent a pickup truck, and he was so rude that I said forget about it and left

ROBERT BERRINGER  |  First Impressions 
Rating:
4.0

Only problem I saw is rat feces in the unit. And also how the prices kept going up. Other than those 2 things it wasn’t bad.

ELIZABETH LABARGE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg Kiselica  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Stalnaker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caitlin Goss  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Bush  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dennis Reed  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dennis Reed  |  First Impressions 
Rating:
1.0

Park lot was ice and snow and nothing was down about try to get it it was hard get to it was cover with snow and ice and they did not put down no salt out buy the unit and hard to walk on in and out of something need to be down about it

Brian Clinton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Fleming  |  First Impressions 
Rating:
4.0

None

KEVIN MOUSTY  |  Overall Experience 
Rating:
1.0

That was my worsted experience ever with uhaul.in 10yesrs

Judy Sexton  |  Overall Experience 
Rating:
1.0

They have rats in their storage and expect you to still pay to hold your belongings which is trash.

Triston Frederick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

candice burdett  |  Overall Experience 
Rating:
2.0

Customer service was awful. The Sunday staff need to be taught how to interact with customers. No one ask if we had been helped. The guy at the counter said maybe 3 word during the entire transaction. Had to ask about the free lock that was advertised online. I was charged for all the mileage, when the add on line said first 30 miles where included in fees any miles after the first 30 were .69 per mile. What’s up with that, Uhaul?

Wendy Cannon  |  First Impressions 
Rating:
1.0

I called to secure 3 storage units days before our travel date of Saturday, November 6, 2021. Spoke on Monday, November 1,2021. to Jacqui to secure 3 units. She was pleasant; however, little knowledge of how to rent units with someone in the back ground giving her direction. Received an e mail confirmation for only one unit, called again spoke to Kyle with my concern of only on confirmation on 3 units. Kyle assured me that I was “all set” for our arrival on Nov 7th. Arrived Saturday, presented my reservation number and the worker saidthat we did not have a reservation. The attendant seemed very distracted, no concentration and “out to lunch”. The second attendant wasn’t much better. Very disconnected and not helpful. Inside restroom just nasty. Asked if they wanted to inspect our return truck and mileage. The response was “no we don’t worry about that”. Storage units poor, trouble closing and getting lock on door. Uhaul truck blocking access to unit 145 .. attendants no idea how to more the company owned truck. This is very disappointing, not a good impression of folks moving into the state. Not a good representation of Uhaul very sad and management should step up and make some major changes.

Beverly Casto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Smith  |  Overall Experience 
Rating:
4.0

The guys were always nice if I needed help with anything. Never had any problem.

Sarah Dornon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josie Grogg  |  First Impressions 
Rating:
1.0

Never any room to move a vehicle through. Brush overgrown in backside and rubbed against vehicle. Storage units are in disrepair and locking mechanism are not in good working order.

Albert Vannoy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendall Knopp  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthanetta Thompson  |  Overall Experience 
Rating:
5.0

I am not sure the gentleman who helped me but he went above and beyond for me. I was so appreciative and was satisfied.

Taylor Parsons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George Miller  |  Overall Experience 
Rating:
5.0

Very ⏩ friendly staff. The times I've used uhaul has always been a big help to me

Deborah parker  |  First Impressions 
Rating:
5.0

The guys working there this Sunday we’re incredibly accommodating considering difficulties on my reservation

JON TEDRICK  |  First Impressions 
Rating:
1.0

Our unit leaked, and our possessions were covered in mold and mildew. Everything smelled and is basically a loss. Staff seemed uninterested in helping other than to tell us to make an insurance claim. Customer service was disappointing. Even if we are able to recoup and rebuy, there are things in the unit that are irreplaceable (pictures, baby book, etc.). Even a tiny bit of empathy would have gone a long way.

ABIGAIL HAAKE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph witkowski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Smith  |  First Impressions 
Rating:
5.0

Everyone in Parkersburg very nice and helpful

Anthony Farinacci  |  Overall Experience 
Rating:
5.0

Nathaniel was awesome...very helpful and knowledgeable! Helped get me in the best until for my furniture.

Anthony Farinacci  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRELON HENDRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jane Schlichter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeryl Christine Morando  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Heather Munoz  |  Overall Experience 
Rating:
5.0

He made it easy for us to get in there and get unloaded, putting our 2 storage units as close together as possible made it nice. We really appreciate his professionalism and helpfulness. Facility is very clean and neat. Will recommend highly!

lynn lerch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julia Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John See  |  Overall Experience 
Rating:
3.0

Prices are too high for a storage unit.. other than that great company

anthony waag  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Destiny Horton  |  First Impressions 
Rating:
5.0

I love south side uhaul, they are always friendly, very helpful and great customer service

Candy Kiss Prall  |  First Impressions 
Rating:
5.0

The staff at the Southside facility is superior. From the moment I walked in the door and asked how I should make my move and get back to Parkersburg they had all the answers I needed. The help at Southside was so important to my overall move. Thank you guys so much and I'm glad to be storing with you.

Connie Dale  |  First Impressions 
Rating:
5.0

Great people! Sad to go but will definitely use again!

becky heiden  |  Overall Experience 
Rating:
5.0

Outstanding service, the employee was very professional and personal with my situation and help me in every way possible. This employee would be the main reason I would continue to use the uhaul service over any other.

Nathan Ford  |  First Impressions 
Rating:
5.0

easy in easy out

robert fraser  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFERY WILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HOWARD TAYLOR  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

melissa greene  |  Overall Experience 
Rating:
5.0

Excellent staff.

LISA DAVIS  |  First Impressions 
Rating:
5.0

Great staff

Kody Oliver  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan McWhite  |  First Impressions 
Rating:
5.0

So incredibly easy to take care of something that is usually a logistical pain. Everything could be done from my phone, and it was really convenient that I could access my unit and return my truck event though it was past store hours. I called an employee a couple minutes past close to ask some questions and he picked up and stayed on the line with me for probably 20 minutes just trying to help me out. Great overall. Would absolutely recommend to friends.

Jason Ramsay  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

sally lepi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john negvesky  |  First Impressions 
Rating:
4.0

w

RANDALL FAUSS  |  Overall Experience 
Rating:
5.0

The employees were great.

TRACEY BOCK  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Clean and secure storage unit.

William Richards  |  Overall Experience 
Rating:
5.0

The location saved my opinion of u-haul. They made me feel secure and comfortable throughout the whole process, answered all my questions, and were generally a kind people.

jenna stephan  |  First Impressions 
Rating:
4.0

Very helpful and quick to help out

kimberly sowers  |  First Impressions 
Rating:
4.0

Knowing my items were stored safely was great. The manager has been awesome... friendly and helpful.

CHRISTINE SEELBACH  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful, always going the extra step during my move. The facility is very clean and well maintained.

Chasitiy Stewart-West  |  Overall Experience 
Rating:
5.0

Very quick and easy

Michael Linder  |  First Impressions 
Rating:
5.0

Very helpful and personable.

Joy Spradling Wimmer  |  First Impressions 
Rating:
5.0

Everything went good no problems, everyone was nice

albert richards  |  First Impressions 
Rating:
3.0

expensive

Nakita Garnes  |  Overall Experience 
Rating:
3.0

Everyone was nice and helpful, but my furniture was covered in mold when I got it out of the storage building.

connie miller  |  Overall Experience 
Rating:
5.0

The service was terrific. Mr. Thompson was thorough and gentleman .

DAWN Thomas  |  First Impressions 
Rating:
3.0

When I originally rented my unit I was told it was very secure because of the gate but that wasnt fixed for around a year. Any time I called or had to deal with staff they are rude.

Mary Sullivan  |  Overall Experience 
Rating:
5.0

Went above and beyond for me and it was appreciated.

Janet Sams  |  First Impressions 
Rating:
5.0

The customer services even on the weekends were excellent. Thank you!

tonya harris  |  Overall Experience 
Rating:
5.0

I could not ask for a better experience.

Harry M Townsend  |  Overall Experience 
Rating:
1.0

Gate was not fixed and stayed unlocked. Also opened my storage with out permission.. And parts gone from my quad that was in there yard!!!

DOUGLAS BENNETT  |  Overall Experience 
Rating:
5.0

Very courteous and friendly service.

Angie Spencer  |  Overall Experience 
Rating:
5.0

The attendant was courteous and very helpful! Will definitely use their services again.

Michael Rice  |  Reservation 
Rating:
4.0

Inventory was,safe. Evidence of rodents, should spray more often.

MEREDITH WOODBURN  |  Overall Experience 
Rating:
2.0

Manager was rude and failed to train staff properly.

Paul Miller  |  Overall Experience 
Rating:
4.0

great people

CHARLES ROTE  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful. Did all they could.

Harold Pettit  |  Overall Experience 
No reviews have been submitted for this location.

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