Customer Reviews for U-Haul Moving & Storage of Southern Plaza

Rating:

2.0

From dealing with a young man who talked over me like I was an idiot to not being able to find some mysterious barcode to scan in a return after a day of moving it was not a pleasant experience but in the end I just had to borrow your truck.

Rating:

3.0

Don’t overcharge people on fuel!! You can’t properly say there is 7/16 of a tank when the tank reads in 1/4s I drove a total of 40 miles and put 9 gallons of fuel in the tank and I was charged an extra $13 for additional fuel needed. So I’m assuming the trucks only get 3.63mpg from my math So people be aware they will charge you extra for fuel at their discretion

Rating:

3.0

The customer services was really good but the U-Haul was a bit dirty and the steering was really soft, I prefer a bit harder than the ones I drove but it was okay. There was a sound that makes a noise. I do recommend this place if you are in a tight spot looking for a U-Haul for a day.

Rating:

3.0

trailer rental was ok , but i am still up set about my camper being stolen from the fenced {secure} rented space ???

Rating:

5.0

Very helpful

Rating:

4.0

I didn't see nothing for improvement both days I was there every one was courteous and professional the guy with the tattoos was was very kind and nice thank you u haul

Rating:

2.0

Don't send auto transport with bad tires.

Rating:

4.0

Mary and Stacy were always so helpful.

Rating:

2.0

Better communication and ability to change certain aspects of agreement when things were done with mistakes. Thank god I moved and left the state this shop was at

Rating:

4.0

Help hooking up and unhooking was excellent. Only issue was the trailer had to be cleaned out after picking it up.

Rating:

5.0

They did a great job. They did everything right.

Rating:

5.0

Nothing really. Everyone I dealt with was friendly and helpful.

Rating:

5.0

Daniel was amazing and explained everything.

Rating:

1.0

please give me a call at 3179810343 asap please. No one ever called me back about my complaint.

Rating:

5.0

Our customer service agent was very nice and helpful. Sorry I can’t remember his name!

Rating:

5.0

James was incredibly helpful to me during my move. He was knowledgeable and immediately responsive to my questions. When an issue came up with my van, he resolved it quickly and without any problems. I am grateful to him for helping me and for his excellent customer service. Thank you for making my move better!

Rating:

3.0

Customer service would be key here. Welcome people dropping off instead of just staring at them.

Rating:

3.0

It seems that your app location service is not compatible with Samsung S24 Ultra. Every time it doesn't work! Windows on the truck were very dirty! Fuel levels on ALL vehicles should be FULL at the time of rental! Impossible to get back to same level!

Rating:

1.0

To noones fault the vehicle blew a seal I the hub again not blaming anyone.i went around 4 miles sat on the side of the road for a few hours .got the vehicle back to U-Haul rental place . .I didn't get to use the vehicle .I was charged around 40 bucks wich I think I should not have been charged .if this irevie is read by someone who can help By the way they rented me the wrong vehicle I went back intbey said they don't change it not really a big deal.nut I woulflinrle to use a pick.uo truck.tjis morning and return.it tomorrow morning early to move to Ohio .service you can that would be helpful .and you are a good company .it's just equipment failure. Sincerely Donald Short

Rating:

3.0

My reservation for outside storage was given away when we got there. The truck had a cracked windshield all the way across. We could have been ticketed by police.

Rating:

3.0

We couldn't pick up our uhaul at our scheduled time (after closing) through the mobile app because a "vehicale was not assigned" to us. Then we couldn't get anyone on the phone. We had to wait until the next morning to get our vehicle which put us behind on loading things up

Rating:

2.0

The price quoted on line are not the prices they charge you in the store on pick up day. I didn’t like being surprised with an extra $60 when my price was quoted at $65 before gas. Also the systems were down so everyone in the store had to wait to be taken care of. Also the staff did not show me where my truck was. I was told to go outside and find it under a canopy in the parking lot. I didn’t even know how to open and close the back of the truck. There was no customer service in making sure I was comfortable with the truck I rented and how to use it properly. They literally took my money and handed me some keys. I wouldn’t recommend unless you are familiar with moving trucks and this type of equipment.

Rating:

4.0

Same person checked me in and completed my visit. He was friendly and very good at his job. Not all customer reps are friendly and outgoing so this was a nice experience.

Rating:

5.0

Everyone was kind and helpful with smiles? I had very fast service.

Rating:

3.0

Drop off instructions using the mobile app are awful pretty sure you guys are trying to milk customers for that extra $20

Rating:

3.0

Unit was difficult to find - no direction provided in self check in process. Storage unit was equipped with a mice poison box. Nice!

Rating:

5.0

You did outstanding service at first I had one running from public storage could not get access and then would not refund my money even though it was their fault I couldn't get in there's some kind of glitch in your system still have not yet received the refund from them you guys were outstanding

Rating:

5.0

Great and friendly staff here, check out of rental items went smoothly and the whole rental process was explained thoroughly. The guy in the yard helped me get hooked up to the trailer. No complaints!

Rating:

4.0

It would be better if there was an elevator to the upper level but besides that it was a very convenient process

Rating:

4.0

Last minute had to pick up at this location because the location closest to us where we booked a 26" truck notified us the night before that they would not have the truck we needed at the location we booked. Other than being farther away, no issues with pick up.

Rating:

1.0

This uhaul rental was the worst experience I’ve had of the 7-8 times I’ve gotten a uhaul to move. After waiting over half an hour at the location where I was supposed to get the truck from, I was informed they did not have a truck for me. This location was under 5 minutes from where I was moving from. My reservation was moved to the next nearest location with the right sized truck, almost half an hour away now that traffic had started to pick up, the person that told me to go to this location kept telling the person on the phone to make sure I get upgraded. After getting to this location and waiting to be helped, they also told me they didn’t have the truck I needed, I reserved a 20’, and the biggest they had available was a 10’. After an awkward bit of time, they start to get me setup with a 26’ until they magically found a 20’, but the key was in a lock box the guy couldn’t get open and had to had another person get it opened. An hour and 40 minutes after I was supposed to have picked up my vehicle, I finally had the keys and went to drive the 30+ minutes across to where I was moving out of. Upon getting inside, the cabin smelled overwhelmingly of cigarettes. I told this to one of the workers and he advised me to crack a window and let it air out - the high for the day was in the low 40’s. While all of these delays have been adding up, I had also paid some of my neighborhood high school kids with trucks to help me load and drive a few large items up with their vehicles, they were only available for a few hours that morning, but it was now 11:15 am when I arrived with the uhaul and they no longer had time to drive up to my new place, only load the uhaul at my old place. Because of this, I had to make two trips instead of the one that I had planned on in addition to unloading with just myself and the one guy who was still free for the afternoon. This was an absolute dumpster fire of an experience and I plan to reach out to customer service and request a refund.

Rating:

5.0

great customer service

Rating:

1.0

The rental was suppose to be ready when we got there, but they acted like we had never made the reservation. We were quoted $829 out the door but when we went to leave it was almost $1,000. When I told them that I was quoted $829 they said that it was because of a hold and after I dropped the truck off at the other location I would get that amount back which never happened. Seems like they were just trying to push a rental. Very dissatisfied

Rating:

3.0

it took half an hour to get the price back to what was agreed on internet reservation. Counter person had to make several calls to get that done. He was helpful, but this seems to be a common thing with Uhaul, after reading other reviews. Do better Uhaul!

Rating:

5.0

William and Mary were very helpful. William rang me up and was very personable. I was having a rough sort of morning and William lifted me up with his kindness and referenced a brief scripture. He definitely knew how to “read the room” and knew his audience (me) because it was exactly what I needed to hear on top of receiving good quick service. His faith spoke in the way he was able to do his job yet administer customer service par none. I’ll be recommending this location next time a uhaul is needed for our next pick up run.

Rating:

1.0

They double billed me and the agent lied to me 2 times about return time. The manager will not help.

Rating:

5.0

I received a truck but had an issue with obtaining an auto transport. With that being said the manager and staff was very accommodating & I will be returning.

Rating:

5.0

NA

Rating:

5.0

Better better customer service. East Washington location service manager told me that I will be getting a $50 refund on my purchase due to their mixed up. And I had to pay full price. No one has contacted me yet. I had to pay fill price.

Rating:

3.0

Was billed for coverage I elected no on the reservation to. Was told by manager could not be undone. Just a money grab

Rating:

2.0

The female employee inpatient and appeared irritated when I asked her a question. When I returned to pick up my vehicle there were different employees at the desk who were trying to answer my questions related to future rentals for a move and she butted in and once again made it seem as if I was bothering them for their opinions about what size cargo trailer I should rent. The gentleman who actually places the hitch was very professional and kind. He answered all of my questions and did not rush me out the door. When I need to rent a trailer in a few months, I will not return to that store.

Rating:

5.0

Everything always goes well with uhaul, staff at this location is exceptional!!!

Rating:

1.0

Everything went well until I returned your property. The customer service representative called me, "Bro" twice while not once humbling himself that a 61 year old man does not appreciate being named anything but "Sir" by a CSR. I was furious with the insult and the experience in the collective. I had things to do, and I did not need being called, "Bro" while I awaited the return to facilitate. Think about it and let your CSR that with mature men, "Bro" is insulting and demeaning communication. I am not a hood on the block, and I do not appreciate being reduced to that status!!!

Rating:

5.0

I was pleased with the entire process.

Rating:

1.0

I rent a 15' truck here. It was my 1st time renting here, and I wasn't aware of the policy and wasn't explained properly. When I got there to rent, only one service lady was helping customers at that time. When she asked help from her coworkers they told her they had thing to do. So, I tried to be polite and sign whatever she told me. She highlighted some one the receipt, and told me that I had to put back the gass as it's. When I returned the truck, I was told to do return myself cuz the store was closed, I said, "I don't know how." She told me, "Park the truck, do online returned, and put the key to the spot," then she close the door. I park the truck and returned the key, and planned to do the online returned at home. When I get home and tried to do the online retune, it did not work. I called customer service, and told the online return is not working. Representative told me that I dad to do at the store location. The next morning, I had a nather charge from uhaul (I paid $80 which $20 deposit included, I was charged $50 plus next morning). I called the store, I was firt told that a $20 fee for the return fee fisrt, but when I asked fee details, I was told it was $30 extra charge(not included gass price) for not filling the gass. Third, I was told it was the actual gass price of 8gl, $5 per gl while $3.39 is the actual gass price. I drove exactly 53 miles, now Ithey charged me $130 plus. I usually rent from Menards which usually cost me under 50 buck in similar situations which included gass, mileage, hours, insurance. Compare to Menards rental, I can say it not worthy to try Uhaul at all. This is my personal experience.

Rating:

5.0

There were so many customers in line and people were still walking in behind me, and the staff got them out super quickly and professionally.

Rating:

4.0

Mud in truck bed

Rating:

1.0

Could not gain access to the unit for 2 days. I had to pay double for a van rental to bring some stuff to the unit only to not being able to use it. The rental was a waste of money charged two times because I was told the next day I was going to be able to get in the unit.

Rating:

2.0

Your assistant manager needs customer service training.

Rating:

4.0

The truck was clean of debris but the windshield was really dirty and the service tire monitor system came on but overall it done what it was supposed to. The price was pretty high but....

Rating:

5.0

Daniel was very friendly as was the whole staff.

Rating:

3.0

Way over priced

Rating:

5.0

Staff was very professional and quick with pick up and drop off

Rating:

1.0

This location needs to do better with their communication as well as sense of urgency. The fact that I had such an horrible experience when trying to pick up a truck and them not carrying at all is sad. Too many guys running one location. No females there to implement empathy as well as compassion for the customers when the company is wrong.

Rating:

3.0

Of the 4 front staff I saw- I heard rude or inappropriate conversations or comments from 3 of them. The girl who checked us in- was very short with us. Seemed she was more interested in her small side conversations and jokes with coworkers than the customer. She was rude, in a rush to be done with us and unprofessional. He name was Alivia.

Rating:

5.0

Uhaul company did a HORRIBLE job, canceling my reservation and/or rescheduling my reservation twice within 14 hours of my pick-up time but this location was fantastic. The customer service was prompt, friendly, and professional.

Rating:

2.0

dismissive, impatient and rude staff both on pick up and return.

Rating:

4.0

The people are very friendly. The After Hours dropped off App is cumbersome and misleading. I don't understand the $22.50 cleaning charge and the $4.50 fuel charge. The van was dirty and gritty inside and out when I picked it up, the windshield (on the inside) was caked with grime and soot, the windshield wipers didn't work all that great, the dash said "Oil Change Required". I picked up the Van with 3/4 of a tank and filled to 7/8 after use, still there is a $4.50 fuel charge. What gives? I expect Uhaul Vans to be dirty when picked up (at least the many I've rented have always been that way) yet there is a $22.50 cleaning charge. If that is the case, why was the Van I received totally grimed out, dirt and dust on the dash and floor boards.

Rating:

5.0

The person I talked to on the phone when I ran into app issues was very helpful as well. And upbeat! Which, has its value in the service industry from time to time. Once, I got to the store to pick up my truck, Demitrius was knowledgeable towards all my questions, while not wasting either of our time. Great team.

Rating:

5.0

Nothing evrything works

Rating:

5.0

Staff was always there to help if need it, with smile good personality, not many place anymore workers are friendly or good customer skills..i appreciate great service Thank you

Rating:

1.0

An employee messed up my account and didn’t fix it properly. I was forced to pay a double payment I was forced to pay late fees I was forced to be moved in and moved out of my storage. I was forced to do all kinds of things, and then, when I moved out of my storage just the other day, they tried to force me to go back up there and take pictures and threaten to charge me if I didn’t however, I did not go up there and take the pictures because I didn’t feel like that. That was my responsibility. I had my storage there for four years and the last four months was terrible. Just absolutely terrible and that is why I no longer have storage there. I would’ve just assumed so my stuff to keep my stuff there another day not to mention , the lady behind the counter flirted with my husband and batted her eyes and called him hon and caressed his shoulder completely disrespectful. that place used to be so good and out is just a complete wreck. I should’ve never been forced to pay any of those things when it was their fault when my account got messed up, I simply went in to get a new card because mine wouldn’t work anymore because I’ve had it for so long, it was despicable quite frankly.

Rating:

1.0

Called for help and the rep was rude!

Rating:

1.0

Trying to get moving to the store to have been a nightmare it was supposed to be a drive-up unit outside and it was an inside unit so there were a lot of issues but the gentleman at the store was very kind and very nice and figured out a solution for me.

Rating:

5.0

The employee that helped me both occasions was awesome. Super friendly, and extremely helpful.

Rating:

5.0

Is there a 24 hour possibly for access? Even if only temporary for move in purposes? I'm closing out a close family member old unit which was huge and just run down and I'm having to go through and repack important belongings for grand kids and it's proving to be exhausting !! Just inquiring thanks a bunch!

Rating:

5.0

Thanks

Rating:

1.0

My storage unit started out at 79.99 then all of a sudden it became 84.99 which nobody could explain but not willing to reduce back to 79.99, shake my head, overhead doors would either never open to pull in or always open with the homeless making their way in then the hours changed to close at 10:00, i work 3td shift so how is that convenient for me

Rating:

5.0

Easy and convenient 👌

Rating:

3.0

I only used 3 days of my unit, and hope to be reimbursed, for some of the time I don't use. But was told that it wasn't part of the policy. I think that unfair, I expect to be refunded the whole amount. The if my rent was due on the 2nd of the month, and I moved out on the 5th. Why shouldn't I receive some of my money back? Sincerely Nila Carter

Rating:

3.0

The office people doesn't help you they just say it's over here, over there, a little more input from them to explain how to get in and out of your storage and exactly where your storage is would be helpful instead of just sitting there pointing fingers

Rating:

2.0

It was very hard to place things into my storage unit.

Rating:

5.0

Very good customer service experience

Rating:

5.0

The new staff rock. I thought I'd never shop with U-Haul ever again in life but the new management has changed that for sure A++

Rating:

1.0

I arrived with my reservation for the unit. I was told the number of my unit and then the unit had a lock on it. Then I was told that was an auction unit and they had no more. I then was told by the agent that she was texting with the store manger and the manager stated they could give me a second unit to accomodate me but I would have to pay for it. Not at ALL the proper solution. I chose the bundle online for the purpose of getting 1 month free when I selected the truck, the movers and the storage. After I affirmed that was not a good solution because I was being inconvenienced. I had driven the truck from Cincinnati to walk into the storage unit and to be met with this was ABSOLUTELY unacceptable. Neither of the two agents in the store seemed to be phased at the inconvenience. The store manager eventually told one of the agents, supposedly through text, to give me the second unit without charge. I was told to go to the 2 separate units, which were not next to each other and locks would be in them. They were not. I called the inside of the store and had to come back in and get the 2 locks. Which thankfully they did not charge me for and gave them to me at no cost. This was the ABSOLUTE worse customer service experience I have ever had. As a manager myself, the manner in which this was handled was deplorable. Attempted to contact customer service and spoke to a representative by the name of Kevin. He then stated he was transferring me to customer service and disconnected the line. Completely unprofessional on each and every level through this entire move. My 55" television, lamp and bar stand were broken. Lesson learned. Will NOT do business with this company again and will NEVER recommend this to anyone in a move.

Rating:

1.0

I arrived with my reservation for the unit. I was told the number of my unit and then the unit had a lock on it. Then I was told that was an auction unit and they had no more. I then was told by the agent that she was texting with the store manger and the manager stated they could give me a second unit to accomodate me but I would have to pay for it. Not at ALL the proper solution. I chose the bundle online for the purpose of getting 1 month free when I selected the truck, the movers and the storage. After I affirmed that was not a good solution because I was being inconvenienced. I had driven the truck from Cincinnati to walk into the storage unit and to be met with this was ABSOLUTELY unacceptable. Neither of the two agents in the store seemed to be phased at the inconvenience. The store manager eventually told one of the agents, supposedly through text, to give me the second unit without charge. I was told to go to the 2 separate units, which were not next to each other and locks would be in them. They were not. I called the inside of the store and had to come back in and get the 2 locks. Which thankfully they did not charge me for and gave them to me at no cost. This was the ABSOLUTE worse customer service experience I have ever had. As a manager myself, the manner in which this was handled was deplorable. Attempted to contact customer service and spoke to a representative by the name of Kevin. He then stated he was transferring me to customer service and disconnected the line. Completely unprofessional on each and every level through this entire move. My 55" television, lamp and bar stand were broken. Lesson learned. Will NOT do business with this company again and will NEVER recommend this to anyone in a move.

Rating:

5.0

The manager, Mary, went above and beyond to help me with my storage unit. I was so happy with the outcome. The best experience I have had with U-Haul.

Rating:

2.0

Lost document and staff approved things without my consent. And setting up the proper appointment times

Rating:

5.0

APPRECIATE YOUR TEAM AT THIS LOCATION..THANK YOU...!!!

Rating:

2.0

I rented a large unit and the only access to it is stairs and I have a lot of very heavy household items that idk how to get up the stairs.

Rating:

3.0

Only one employee to serve customers.

Rating:

5.0

The customer service agent on site was very friendly and helpful. She delivered excellent service.

Rating:

3.0

My first time coming in, i was given spoken vague instructions to get to my unit. I also was not aware there was no lift or elevator for super heavy/large items, I had to walk back to the main office and ask someone to walk me over to the other building and instruct me on how to use the pads, garage doors etc. It was overwhelming for me personally.

Rating:

3.0

Got a 5x5x7 unit. When asked for pricing on all 5x5 units, wondered why the 5x5x7 was cheaper than the 5x5x4, so I asked if the 7’ tall unit was a unit that was off the ground. Was told “don’t believe so”… well it was. Also, no one told us, the entryway door to the unit only allowed for a height of 5’-8”. I had something that 6’ tall so I had to disassemble it to put it in the unit. The entryway notice would’ve been nice to know ahead of time, as it was almost a foot and a half less than the actual ceiling height of 7’. Other than that, pricing is reasonable and it went smooth. No one took my card info when signing up for the unit, so I hope it’s on file and I won’t come back to an empty unit. I will try calling in the meantime to figure out if it is on file.

Rating:

5.0

The staff were kind and honest. I really enjoyed their service

Rating:

1.0

Every time I had contact with employees I was given excuses and a run around.

Rating:

4.0

The only thing that was not communicated to me was when I needed to be back to the location with a full truck in order to get a storage unit for 1 free month. I arrived at 445p and was told they did not have enough time to process a new storage unit. They were not suppose to stay beyond 5pm. Luckily one rep stayed over and helped get me all set up. It was very much appreciated because I had hustled all day trying to get back before 5pm. I was very impressed with the truck rental and the very adequate sized storage unit. Just a little communication would have helped.

Rating:

5.0

I had beven to 10 different uhauls yesterday and I was so ready to give up then I just Googled uhaul and that one popped up and I was able to get a trunk

Rating:

1.0

I was accused of never moved out when I tried to get ahold of them many times I even cleaned and had lock off my unit and someone else at my u haul location had rerented it out and never took my name off unit this is the first time since I had a text war about my Innocence about the unit and now I don't get anything else from u haul but I get a survey to respond too wow really so thank u east street uhaul you really out did your self this time.

Rating:

4.0

There was plenty lighting outside, but the upstairs part had little light, it was hard to see inside the unit without a flashlight

Rating:

2.0

Staff needs to be more concerned about the job at hand rather than the cell phone an gossip

Rating:

5.0

It was an easy and smooth experience thanks to Virginia. There were moments I needed to locate info that was needed and Virginia assured me that it was ok to take my time. I needed help with various things and she was there with a smile and inviting personality every time. She even kept up her positive and helpful attitude as I waited while she attended to the phones, always asking if the person would please hold while she finished with her customer. She did not fluster or get annoyed that she was being needed in multiple capacities and I really appreciate her patience and awareness and I’m sure the person on the phone was happy to wait due to her kind tone. She was just a blessing to work with while myself and family were stressing over a move. I also want to point out that she is very genuine and connected with me and my mom very naturally in conversation. She shared with us personal but appropriate things that made us feel welcomed and not alone in the somewhat stressful situation that we were in. I believe just from our short encounter that she has a good heart and I’m sure she is a bright moment in many others days weather it be friend, family, coworker, boss, or stranger.

Rating:

5.0

Virginia was very helpful and professional. She explained everything clearly and was patient with me as it was a very hot day and I was tired from packing and loading the truck. She helped me find the best size unit for my needs and everything fit perfectly. She is definitely a asset to your company. Thank you Virginia for making this part of my move much easier.

Rating:

3.0

I like the back in option for unloading, and the carts are useful, but it would help to have a cart up on the 2nd floor where unit 1767 is. No trash cans ANYWHERE. Water is great, but zero cups. The biggest issue was on Saturday it closed at 10 p.m. and I'm sure if I had backed in would the doors let me finish unloading. Instead I used 30 miles instead of the 5 I originally had. Other than that, it's good place to store especially if your stuff is close to the location

Rating:

5.0

gee gee is the best

Rating:

4.0

I had a unit for quite awhile when situations arose the GM Eric Williams and staff were very attentive to my needs and situations even someone higher than he was very accommodating to the situation I was going through so to all you naysayers out there about U-Haul don't judge a book by the cover

Rating:

5.0

Out of every storage place I've had to use this one was the absolute best by far. Low rates make it actually affordable, and the staff are beyond helpful.. Working with you and actually caring about what they're doing.

Rating:

5.0

Yes they was helpful and very nice people like a matter baby

Rating:

2.0

I had to go to the front counter 4 times, even though I had a reservation, from the day before. There only one person both days. The second day when I went to pickup my truck, the system went down, and wasn't excepting cards, they could only do cash payment. I had to leave and go to the bank to get cash. Then I was given a much smaller unit than I ask for. Again another trip to the counter to get that straighten out. I spent 3 hours in total standing in line 2 days in a row. You need more workers, and better trained.

Rating:

5.0

i forget her name she was amazing both of ladies working there very friendly helpful

Rating:

5.0

Uhaul’s rates are competitive, their security is excellent, and accessibility is excellent.

Rating:

4.0

This location needs help at the front desk....6 to 8 customers are standing in line

Rating:

5.0

Overall outstanding Facilites and service.

Rating:

3.0

I cancelled this rental before I was able to use it because I'm not able to do stairs.

Rating:

1.0

Truck leaked during rain and ruined some of our wood furniture. Very disappointing!!! This is why I would not recommend ti no one. Employee said it was not her problem.That we needed to call corporate. Called never received apology or heard anything else about it.

Rating:

5.0

Yall just need to be 24/7

Rating:

2.0

staff was rude and Inconsiderate. My uhaul was closed when I have not moved in. I had to call the manager for a refund and had to purchase another unit.

Rating:

5.0

Gigi, was wonderful and very helpful.

Rating:

5.0

Very nice ladies!

Rating:

1.0

I had a terrible experience with this particular location . They way they place you on hold for 30 minutes at a time is unacceptable. I went nine miles for my move , in total, and was charged 156$ . Luckily my debit card was locked. After speaking with multiple employees , I am still receiving emails that say I owe 186$. They also had me down for a storage that I never had #299. Again after speaking to someone everyday for four days straight I’m still receiving emails saying that I owe . Fire everyone and get a new crew . You go up there and everybody is on break smoking , not attending to customers whatsoever . Worst UHAUL in the city!!!!! TIGHTEN UP

Rating:

1.0

You overcharged me charges me for services you Didn’t provide and double charged both months a there Criminals You should be prosecuted

Rating:

5.0

Nikki and Gigi did a wonderful job with customer service helping me. They were very helpful and friendly and took care of all of my needs. They were 11 on a scale of 1 to 10. They are keeps. Also, they followed guidelines and safety to the fullest, a customer brought a propane tank in and walked of and left it. They removed it from the building immediately why making the customer aware which was ignoring them. Then when the customer started paying attention she got mad about the propane tank being placed outside they explained to her they were trying to make her aware she became very irate with them. The two caps are composure while explaining procedure and the danger of having a propane in the building., And the lady kept cussing them out and they still maintain composure. If this was my business I would have both of them on my staff and take care of them appropriately. In my eyes they deserve coodles for doing a great job. 👍 great job ladies you are A1 customer service people in my book with your great smiles thank you for taking care of me properly in my time of need, and looking out for my safety. Tamika G.

Rating:

5.0

Staff were awesome. Checkout with Gigi couldn't have been any smoother. Every time I needed to interact with staff over the last 6 months has always been the same: professional, helpful, and friendly. Will definitely be my first choice next time I need to use a rental or storage facility.

Rating:

5.0

The service was wonderful couldn't have asked for better my only problem is they charged me for stuff that wasn't true it said that they put gas in my in the truck when I got it it was on half a tank I left it on a half a tank and I have pictures to prove it that I took before I left the site in Troy Alabama and I also told them that they light came off of the top of my car on the highway and I took pictures of the status of the tow dolly two for my car because it was rusted out and raggedy and very very squeaky and one side of the fender thing on the back of the tow dolly was broke cracked and cracked and broken so I have pictures for that as well

Rating:

4.0

I would have said excellent but I'm not because they charged me for gas when I was supposed to put it on half a tank and that's where it was I had my pictures to prove it but on the other side they were very friendly accommodating and cordial and I didn't use the storage facility

Rating:

5.0

Everyone was very friendly also helpful and it was really clean!

Rating:

1.0

Your costumer service representative told me that “it’s common sense” to check for mileage before taking off with the truck. She never mentioned this was such an important piece of information. Another one didn’t give me the information I needed on returning trucks after hours. She highlighted and told me to go to a website. Both gave me wrong or poor information. The information on how to access the storage unit was wrong, and so was the garage information. I figured it out in my own. You shouldn’t have people who don’t care for costumers working there. It was a terrible experience. I got charged three times the mileage because she forgot to mentioned how important this was and to top it she tried making me feel stupid for her not knowing how to do her job correctly.

Rating:

3.0

I was told my unit was floor level it was not, I was told there would be a lock in the unit, there was not. Otherwise all seems OK so far

Rating:

5.0

Love the ladies that were working in the office. Super friendly!

Rating:

4.0

Very friendly staff!! She was able to help me quickly and was especially nice.

Rating:

5.0

Want to say thank you to an AWESOME staff. Ms. Gigi you are AMAZING!! Thank you Soooo... Much!!

Rating:

5.0

The lady's at the front desk was really helpful and nice, and one of the guys was really helpful on helping me to make sure I did everything right

Rating:

3.0

Need to have prompter service on the phone

Rating:

5.0

Mr Williams kept my life savings safe on his property

Rating:

5.0

Did not keep the storage it just was not what I needed to little time I had to move and get my thing to your guys storage I got for free . Free is great place and people oseum!!! I just had very little time I had to be out of house so I had to find an easier and faster way to unload at different storage place truck of your goid!good!! Thank you

Rating:

5.0

I love this place very affordable

Rating:

3.0

There wasn't enough light in the unit itself. The price just kept going.

Rating:

2.0

Poca atención al usuario, cuando uno se acerca a hablar con la persona está desentendida de lo que uno está preguntando.

Rating:

5.0

Staff was helpful and knowledgeable, especially Briona @ East St location in Indy. She was most accommodating.

Rating:

1.0

False advertisement. Sign says one month free storage with rental but company makes own rules. I was given a reservation with a truck and storage I was only paying for the truck with one month free I had to change my storage date which charged me 109 when I arrived at the store. The Manager I think GM was to busy on his personal cellphone speaking to his friends and was to busy to assist me and told me he didn’t know how long he would be. I will pass on this poor experience and the Nickle and diming that place does. Very ghetto with staff that have zero professionalism or people skills.

Rating:

5.0

Very Professional

Rating:

1.0

My storage was sadly broken into I moved from out of town and they took almost my entire home

Rating:

1.0

This place was so rude and disrespectful

Rating:

3.0

Había realizado la reserva para una bodega climatizada de 9x14 y cuando llegue al sitio me dijeron muy frescamente que ya no tenían disponibles, sabiendo bien que la reserva se hizo con bastante tiempo de anticipación por lo que venía de otro estado, me tocó tomar un 10x10 y dejar esta bodega sin acceso porque pedí una bodega para todo lo que llevaba en los dos trailers. Me pareció de mal gusto esta situación ya que deje muchas cosas sin poder guardar en la bodega por no tener el espacio suficiente. Ahora bien, me habían dicho por la llamada que realice para hacer la reserva de los dos trailers que por cada trailer tenía la opción de un mes free en la bodega y cuando llegue a esta bodega me niegan esta opción que solamente es un mes por trailer y como mencioné anteriormente rente 2 de estos.

Rating:

3.0

I got over charged and Uhaul refused to refund. Customer advised that I get I touch with the location for the refund but the location said to contact customer service. I kept being pushed around till I gave up.

Rating:

3.0

Lighting in the unit was poor

Rating:

5.0

Exceptional service from start to finish.

Rating:

1.0

Staff was not helpful or friendly. I will not use this location. I use to love this location but these new female. Not good .

Rating:

2.0

Only because I could never get anyone at this location to ever call me back or email until after several attempts but otherwise I will come back if I ever need to

Rating:

5.0

Thank you and I would use this uhaul and storage space again.

Rating:

5.0

The staff went above and beyond; helping me change my drop off location and get into my storage unit. They were very delightful and personable! They really helped relieve the stress of a hard day. Great work!

Rating:

1.0

The staff and manager is rude and unhelpful.

Rating:

1.0

I was supposed to have a lock included and in my unit ready for me but it was not there, thankfully a quick trip to the office resolved that. However second floor units are up a steep flight of stairs with no elevator, down narrow hallways, and low clearance in the units themselves. The website is not clear in the dimensions and several people moving in at the same time as me also had the same thought as we all couldn't fit all of our stuff in.

Rating:

5.0

Gentleman who checked me in was very helpful, provided and applied promotional 1 month free benefit, and fast and friendly service.

Rating:

5.0

Eric and Brianna were insanely helpful. They went above and beyond to help me out during the few hours I needed it most. I genuinely appreciate the effort we all put in together that made this such a wonderfully convenient move.

Rating:

4.0

The only problem I had was not being able to cut off my own lock when I lost my key! I had to pay 50 dollars for someone else to do it!

Rating:

5.0

I satisfied with the services

Rating:

3.0

I was told there was a 10x10 storage unit available in the system but upon arriving at the unit it had a lock on it. I was then told that there were no more units available. However, I was given 100 more free miles for the inconvenience.

Rating:

3.0

Buen servicio

Rating:

5.0

The manager and the entire team were fantastic. Never a worry about my belongings and Eric was a pleasure to deal with. He is the opitome of great customer service and leading by example.

Rating:

5.0

I had my storage for 3 years It was cool all my items were still in good shape minus a couple cobwebs lol

Rating:

3.0

I reserved two units but only one was found when I arrived. The staff fixed it, no problem. Very helpful people but confusing storage access when cards and doors.

Rating:

4.0

Only issue I have is not having the availability of a large unit to be able to store my property. Having to rent three different storage unit and a possible fourth one to complete my move. Slot of money for 4 storages. But very happy with store employees. Very busy store.

Rating:

2.0

Wasn’t provided the equipment I rented, wasn’t informed about the storage unit well, employee shut and locked the front door to the storage unit and told me to use the side one while in the middle of unloading and storing

Rating:

3.0

Need more people skills rude to customers there lack of communication is off

Rating:

1.0

The staff was rude and they were on their cell phone and doing video call’s. The customer’s heard their conversation which was a lot of cussing talking about sex.

Rating:

5.0

Thank you

Rating:

5.0

The manager was helpful even assisted me when my battery in automobile went out. Thank you again!

Rating:

5.0

Es un gran centro de storage muy bien el trato es muy bueno al cliente y es de gran ayuda para la gente que necesita un espacio de almacenamiento para sus pertenencias gracias a estos lugares gracias por existir y por su ayuda.

Rating:

2.0

Worker were very rude and inattentive. Store was busy and I’m sure they were try to multitask however going out on a break when there is a store full of customer just seems inconsiderate

Rating:

4.0

Everything was great. Only problem was the amount of junk people were storing and their junk getting dangerously close to my brand new camper.

Rating:

5.0

Employee was very nice and knowledgeable about her job everything in timely manner

Rating:

5.0

Toni & Brandon went above and beyond the call of duty, they not only made us feel right at home but were super friendly and amazin!

Rating:

3.0

While I think everything was clean and well maintained, I think it is absolutely asinine that there are no elevators or ramps for the second level storage units. I think it’s ridiculous there are no dumpsters or anything that u can use without being charged.

Rating:

3.0

Upon move out, I asked for access which the female worker stated ahe couldn't help me, when I pick up a business card to call the GM (Eric Williams) she stated " no I'll call him" and proceeded to race me in dialing his number. End result the GM gave me a code to have access but the rude employee cause me to not be able to return my equipment the same day.

Rating:

2.0

From the minute I got there, the staff had no clue what units were available. I had a unit reserved and they said it was occupied. It took them 30 min tkk ok locate another one which ended up being two smaller units up a ton of stairs. They put me in 2 smaller units and sold me licks that apparently they don’t approve of because every time I came to add or take away things there was an extra lock on my unit. When I went I ask about it they said it’s because you have a lock that isn’t approved. The lock they sold me and told me to use for my unit. I’m hey have no idea what’s going on, what’s available or how to maintain the availability. It was a mess and I don’t know how they’re keeping up with anything at this point.

Rating:

5.0

I haven't left ... Just moved to a larger unit

Rating:

3.0

The employees didn't want to listen they just wanted to get me in and out. The only way they wanted to help me was when I got mad and had to raise my voice.

Rating:

5.0

Anthony Johnson was the most helpful employee I’ve ever encountered I really appreciate him!

Rating:

4.0

To long of a wait time for help. I left after waiting 20 minutes there was only one person working at counter.

Rating:

5.0

South East UHaul Employees are the best, very professional. Very impressed

Rating:

5.0

Everyone was very nice.staff was very helpful and friendly.storage units were clean and well kept.would recommend to everyone.

Rating:

5.0

Extremely courteous and knowledgeable and helpful.

Rating:

5.0

Very friendly environment very professional employees

Rating:

4.0

This store was severely understaffed. Only two people on the property, one to take returned equipment and one to assist the long line of customers. However, they got the job done, but at the expense of many customers losing time on their moving experience. Please get help for these guys, before you burn them out and lose them!

Rating:

4.0

Need to explain the entry system to the storage units to new renters.

Rating:

1.0

My experience was bad from the beginning. I arrived at 8am to get my rental and was told it was rescheduled to 12pm. When I arrived at U-Haul at 12pm I had to wait in a long line. When I finally got to the counter they told me my reservation was canceled. That got fixed and I was given a smaller truck than I had reserved. I requested a storage unit and was given a unit far away from the location I was at due to the employees credentials not being transfered to his new store. I was running a little late getting the truck back and was charged another full day. The employee that fixed my storage unit was extremely helpful!

Rating:

5.0

Wonderful experience!!!

Rating:

5.0

Ben was amazing and provided exceptional customer seevice!

Rating:

2.0

I made the arrangements for your storage unit at the same time i reserved a u haul rental truck. I was told at that time that the unit was on the first floor and the cost was $109.95 a month. When i went to the storage facility i was told the unit was not on the first floor and the cost for a unit was $129.95 a month for a unit on the first floor. I showed the gentleman my paperwork stating the quoted cost and explained i cannot do the stairs at my age and since there is no elevator i have to use a first floor unit. He told me the person i spoke with does not know this facility and does not know what are first floor units. I asked to speak with a manager and was told the manager was not there. I asked him to write down the name of the manager so i could call to get the pricing resolved. He did not do this. I am also unhappy that the first floor unit is smaller than the other one due to the ceiling height. The other issue is the lack of lighting in the unit. It is very difficult to see to move or find items. I would like to be called about these issues.

Rating:

5.0