The girl was very nice but did not seem to know her job very well.I paid cash and when I dropped the dolly off in georgia they had no cash to give me my deposi said which the girl had told me they would. I have still not received my deposit back. The people in Georgia were absolutely awful.
carla wolfeCustomer Reviews for U-Haul Moving & Storage of South Sarasota
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Incompetent, uncaring attendant who was putting on trailer rolled it into the bumper of my brand new car!! Causing two scratches and a gouge.
philip wirtenbergYou need more than one person checking people in/out. Since we had a time to come in, you should have been prepared with extra help. The gal is super helpful, but can only work with one person at a time!!
RALPH WilliamsPerfect Score 👌🏼
Steve KramerWe were told that equipment was fcfs despite having the option to "reserve" it online. The app didn't work for picking up the truck, and the truck had clearly not been checked. Gate was rusted shut, gas and mileage were incorrectly listed. It took us almost an hour to pick up our uhaul and we didn't get the equipment we requested
Jeremy FriedmanAgent and location was perfect for our rental.Was very helpful and quick check in. Only problem we had was that the engine had problems starting multiple times. Appears to be a weak battery. Return agent agreed that there is an issue and should not have been rented as it was. So glad we did not get stranded somewhere. Equipment was clean, but engine was not maintained.
James E BoguckiEverything was great
Richard PuglisiProcess was very easy.
Scott BakerThis is in regards to the Sarasota, FL location. I have probably left 2 bad reviews for businesses in my lifetime. Unfortunately, I have nothing good to say other than the trailer was not damaged. The rental rate for the small trailer from TN to FL was over a couple hundred dollars less than coming back. I feel there should be a policy in place to let customers know the same distance could be a much higher rate. Have used UHaul many times but this was our last, very disappointed.
MATTHEW HUFFCharged me for another day when they made me wait 45 minutes past the deadline to check out. I still couldn't check out and the woman said just leave it and I'll send you a receipt. They had available personnel but said there were only two people. More walk-ins came and I went to the back of the line. Of course an additional day was added. I will never use them again.
Nicolas DeBruyneI returned it with the same amount of fuel that I received it. Just over a half of tank. I put gas in it at a gas station maybe 500 feet away from the location. But they charged me $25 for 5 more gallons of fuel at $5/gallon. They also charged me an extra $20 for an after hour drop off. It would nice I was told instead of being told I can drop the truck off anytime and put the key in the Dropbox.
Norman SmithCommunication with this location was terrible. I attempted to return a call from the agent looking for keys that may have been left in the vehicle I picked. 4 phone calls later, 3 of which resulted in holds / ignore of half an hour before I had to hang up. 3 additional calls were picked up by the national line and they just put me back on ignore with this location.
Tim JansenNothing. Everything went well
Michelle StanleyThe customer service reps were very helpful and friendly
Julio OsorioBattery died while I was using truck multiple times. When I went to return my truck my car was blocked in the parking lot
Joshua CampbellFriendly staff. Cora was especially professional
JAMES FIALAClose the windows so you don't have water in the truck when it rains.
Mark MckeeAs for am happy the staff was very friendly and helpful .
Luckman JacksonGood service
Betsy KenneyGreat customer service and friendly attitude.
alex suarezThey did a great job and had it done when promised.
howard lambi will always choose uhaul they were helpful, super pleased and professional!
chellie Sherman | Overall ExperienceSmooth as silk, fast and convenient.
anthony mansellnot a thing
Thomas MarchmanSarasota made the process very easy.
barbara stioIt's always consistently good! 👍
Cristen PetersonGreat and easy to use.
Steven WeissEasy online process. Self return function is easy. Good job!
todd thomasThe right rear tire only had 40psi pressure and had to be topped off. The staff in Sarasota was very friendly.
Michael GibbonsWill be using someone else in future. Your shrinkflation is to thank and i think you know what I mean….
David MooreEverything was smooth and easy. Everyone was extremely helpful answering my questions.
Cristen PetersonThe trailer I rented leaked. It rained all day and my boxes got wet in the leaky corner.
Elaine HughesStaff very friendly and helpful. Committed to a two hour install and met my expectations completely.
Jim HigsonI reserved a dolly and a hand truck...expecting that they would be available and reserved. They were not and the desk associate stated that only the truck was guaranteed. Fortunately, I was able to purchase them elsewhere and in a timely manner. Had that not been the case, I would have been screwed. In my opinion, as an owner of a company that has retail locations in ALL 50 states, that is bad business. If you are unable to provide an inventory system then I would suggest CLEARLY and BOLDLY state there is no guaranty for your rentals.
James ShoresImprove mpg capacity on the 10’ trucks. Drove only 50 miles, yet needed to replace over $23 i(7 gals.) in fuel costs. That requires to about 7 miles per gallon!
Lewis LyonA truck advertised as $19.95 cost $65 Fuck you. False advertising
james howarthNo where to leave car , had to cross 6 lanes of traffic to cross to park and walk to get back my vehicle. Even the crosswalk light was only long enough for me to get to median and dangerous to stand there waiting for another light. Ridiculous., make arrangements with next door or allow to park by trailors. Had to walk long way to light.and still dangerous
Wendy BellingFantastic work by Stefan and Alicia. Their speed of service, amazing customer service and knowledge far exceeded my expectations. I would go nowhere else! Thank you for an outstanding job :-)
Rachel GriffithsWELL.....I was happy until I found out how LUCKY I got after the tow settup was diagnosed at my drop off location as TOTALLY incorrect. Ignorance is bliss, but we BOTH got VERY lucky the vehicle remained on the trailer.
PHILIP ZELECHOSKIEverything went great However I was charged $6 for gas AND charged by the mile. I drove just 7 miles. I believe that was price gauging. The attendant was embarrassed that I was being charged but couldn’t adjust bill.
Robert HansbroughCustomer service was great,I was in and out quickly and their wasn't any surprises
Daniel RuizSeamless and efficient
Paul TaylorDon't park the trucks so close to each other that the mirrors overlap. If I hadn't noticed, I would have damaged mirrors on both trucks when backing out of my space.
Linda HaldermanThe online rental was outstanding and saved me time at the U-Haul store
rena elsasserVery helpful and nice
Margaret Dunn | First ImpressionsIsles were always blocked and difficult to get to. Hallways not clean always debris of some sort in them I had even taken a broom and dust pan and swept down the hallway around my unit several times it was filthy. Then we were not alerted when the climate control was off and our storage was compromised so basically we were paying for a non climate storage and found out from another source when I called and went into the unit and asked it was true and the manager says they had been working on it. Weeks went by no climate control, yes I wasn’t told no call no email nothing! But when my bill is due no problems sending reminder and email and text? I am very disappointed as I have used UHaul storage in other states this issue never happened I had expected the same clean service Uhaul had offered and we received before this was the absolute worst. The manager very arrogant doesn’t seem to care at this facility and I understand good reliable help is difficult to obtain but please don’t take it out on your customers whom keep your business going.
Tracy Bickford | Overall ExperiencePriced too high
Renee Blasier | Overall ExperienceTodo fue excelente, Alicia fue muy amable.gracias
Jorge Arias | First ImpressionsWe couldn't have been better very nice people behind the counter
RAY STAHURA | Overall ExperienceAlicia was a great point of contact and professional at all times. She was very helpful and knowledgeable throughout our stay.
Marcelo Pereira | Overall ExperiencePoor customer service on site.
laura Adams | Overall ExperienceThey canceled us before we got there. Had to insure online that we did not cancel.
Patty Beer | Online Move InThe promotion rate offered with the truck rental was not provided by the rental facility. The advertisement to gain my business was false
John Juric | First ImpressionsArrived at drop off and immediately was greeted by a very friendly, helpful staff member - Cherokee. She was efficient with the U-Haul rental return as well as the storage rental process. Great experience all around.
John Connolly | First ImpressionsCherokee was very helpful. Thank you.
JOHN RICE | Overall ExperienceI experienced many issues with this Uhaul location but especially with management (Store Manager named Cherokee). The office never answers the phone and it's re-routed to national with one hour+ wait times. You cannot make a partial payment online or through an operator, only through the store manager. There were two manager transitions and the 1st manager had changed my due date from the 4th to the 18th. The recent manager said, "well, that's why he's no longer the manager of this store" and threatened to sell my things on their auction on Wednesday (in 2 days) but the letter I had just received 2 days prior said I had to pay full amount by 8/1 or things would be sold 8/18 (and she was threatening 7/27). Anyway, I have never experienced such poor customer service and communication from an establishment, let alone a store manager. I then call national. I am informed my account was paid in full with my credit card on file 3 days prior(so why was she demanding payment over the phone and threatening to sell my things?! Even saying my things were worth more than my bill!!) I was not set up on automatic payments and was never informed via phone message/letter/email this was happening. I went to Uhaul to start moving my things and there's a lock on my unit. I go to the office and the store manager, Cherokee, is immediately rude AGAIN saying, "well, are you going to pay your bill?". I had to tell her to look in her system and she could see it had been paid and they are the ones that ran my card?! The day after I arrived at night and she and another employee were there when I arrived and 10 minutes in the alarm starts going off and we had to stop loading the car and leave. The very next evening I arrived and there were several cardboard boxes, garbage,a rat trap with poison balls spilled out, and a hand truck in front of my unit. I feel this was done in retaliation because when we argued over the phone. These are a few examples of her unprofessionalism, lack of tact and communication skills, and her passive-aggressive pettiness to retaliate to my frustrations. I emptied the unit a week early and will never deal with such immaturity again. I suggest you hire store managers that have college educations and a desire towards professionalism.
NICCOLE HOWARD | Overall ExperienceCherokee was tremendously helpful and professional!
Peter Kline | First ImpressionsUnderstaffed and every time I came to my unit there were items piled in from of my door. Sometimes it would be dollys other times boxes and other items. It was always difficult to pull a car up for loading and unloading. The facility is more equipped for renting out uhauls than providing accessible storage.
Anna Albero | Overall ExperienceJohn is wonderful!
NICCOLE HOWARD | Overall ExperienceParking is an issue at this location and the low ceiling units really need some sort of lighting... HOWEVER - Staff is GREAT and do give a good customer experience even when they are slammed during rush period.
Theodore Asma | Overall ExperienceSuperb service. The guys went above and beyond to accommodate us.
Jamie Tucker | First ImpressionsThe supervisor I did speak to was helpful, and the manager of the facility are the only people I give credit to and I really would like the thank. Other then that I will never use UHAUL again! I ended up having to pay more for a truck I shouldn't have gotten charged for because the lack of knowledge to help me get INSIDE a storage lacks. I got sent to a 2nd place just to be able to be moved and was given access, but arrived and access didn't work. Again, thank you to the manager who came out living far just to help me get moved in!! The confusion, and lack of description to help with the moving process was very unsetting. My move in process was very frustrating and pushed us back and caused alot of headaches. Then about an hour roughly on hold waiting for a customer rep didn't help much either! First time ever using uhaul and just very unsatisfied with them.
KARA BROWN | Online Move InMy customer c service rep was very helpful . His name was John. I appreciate your hard efforts.
Jeanie Price | First ImpressionsThis place sucks! Parking lot is overcrowded. There is never any easy access to the loading doors to get inside. Terrible customer service! DO NOT USE THiS FACILITY!!
mike lane | Overall ExperienceAll was great, manager at time was the only person working and did an excellent job handling all the people waiting and he was polite and knew what he was doing. Cutoos to him for all his expertise and handling of all my needs.
Wendy Reich | First ImpressionsRude staff with the exception of the new manager who tried very hard to make things right. Staff misinformed me of the hours. Hard to get to them by phone. Was told they was no 24 hot access when there was. Angry people work there Was not a pleasant experience. Id go elsewhere next time for storage needs.
chuck nappi | Overall ExperienceJon Crotty made sure that we were taken care of and that we were able to get our furniture out of there in a timely manner!
mark Harrison | Overall ExperienceOnly one unit available was supposed to be a split level but we only were given upper half and our stuff didn't fit
michelle BEARD | First ImpressionsTommy and the rest of the team are awesome! Great customer service. Keep it up guys and thank you for everything!
luis rivera | Overall ExperienceStaff was awesome - very much- truly awesome
John Stein | Overall ExperienceStaff was AWESOME.
John Stein | First ImpressionsAmazing customer service!
Sierra Jones | Overall ExperienceThe employees at this location are top notch. They are the most professional and best people I’ve had dealings with in the storage industry
Jerry White | Overall Experience90 degrees is unacceptable. I understand it's Florida summer...but advertising a place as "climate controlled" should mean the temperature is controlled. I took pictures of the thermostat in the faciliy. Right when we got there it was at 90. After 15 mins it crept up to 94. When I brought this to the staff's attention, they didn't seem to think it was a problem. One of the associates even joked that the facility was without A/C for 2 full weeks last month. I was storing expensive, handmade acoustic guitars...
Luke Hillbery | Overall ExperienceAndrew was great to work with and explained everything about the storage unit
Mark wilcher | First ImpressionsVery helpful and courteous staff. Thank you!
Autie Kelley | First ImpressionsOriginally finding a place to park and access to our space was difficult. You all made some changes and improvements and things were much better.
Russell Radcliffe | Overall ExperienceThe storage area is clean. The only negative is the height of the units is only 6" and the door entrance is even shorter.
John Hillard | Overall ExperienceStaff was great! Thank you!!
sheri smith | First Impressions:)
Marianna Nagyhaju | Overall ExperienceA real lifesaver and the staff is super friendly!
Angela Carr | First ImpressionsVery professional and friendly staff. Ceiling space in storage unit is very low, but workable.
John Hillard | First ImpressionsWas very very aggressively confronted by employee for not placing packing material in trash... which turned out to be dumpster that was not visible and located behind the facility.
Tim Donovan | First ImpressionsVery polite and Friendly With us With respect Thanks again!
Daniel Romero | Overall ExperienceVery bad bug problem clock roaches crawling all over I am heart broken having to leave my life there
Deborah Perica | First ImpressionsWe used U-Haul storage unit for 6 months. People are very friendly and helpful. Thank you so much.
carol barnard | Overall ExperienceThank you for being kind and helpful.
Cynthia Mcnelly | First ImpressionsVery professional and friendly staff.
Rob Early | Overall ExperienceVery helpful and professional
Rob Early | First ImpressionsVery good service and the employees were very good
George Andrews | ReservationI was told I had a free month s storage but didn't get it because it was on the second floor check before you book a storage unit . If it is on the second floor you have to haul it on your own .
Stacy Miller | ReservationExcellent staff , especially Jose who assisted me greatly due to a recent debilitating injury. I have nothing but high marks for the store and will definitely rent from them again. Randy Dunkle
Randal Dunkle | ReservationI wish it wasn't on the 2nd floor up a flight of stairs but I like that it is climate controlled and clean.
denise bezona | ReservationI do not have words to discribe how helpful and Cortez they are. They make my move easy.
MARLENE VIEIRA | ReservationVery friendly people. They did every thing to resolve my dificulties . I righ recomend .
MARLENE VIEIRA | ReservationWe called to let them know we where delayed in moving. We will be using U-Haul in 3 weeks when we are ready to move to Florida. Thank you.
gordon clark | ReservationThe staff took care of me and were helpful. I just wish they would have unloaded my trailer for me....lol
bill siddell | Overall ExperienceVery friendly and helpful.
Alisha Buckman | ReservationNo comments at this time
Mark Bisgeier | Overall ExperienceAccess to storage rooms is limited, must open large garage door, if trucks are not in the way. The only alternative is to go through the main store with cart. Not user friendly at all.
John Hillard | Overall Experience