Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Need to check headlights and brakes light only had one of each but overall the move was great
Loeta Trimble
Rating:
5.0
Customer did not leave a comment.
Shayquita jackson
Rating:
5.0
Good equipment at a fair price!
William Carr
Rating:
5.0
Customer did not leave a comment.
Sherman Buford
Rating:
5.0
Customer did not leave a comment.
ROBERT BROOKS
Rating:
5.0
I don't see anything else to do because The worker Brandon was their when I walk through the door when I walk I the door when I called the office he answered the phone he was a Blessing and very patience Thanks Brandon.
Shelia Scott
Rating:
5.0
Y'all was good to me!!
Larry Wright
Rating:
5.0
I can't think of anything, you all were wonderful.
verna preston
Rating:
5.0
Customer did not leave a comment.
Jonell Moss
Rating:
4.0
Customer did not leave a comment.
Michael Barrett
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Crystal Carstarphen
Rating:
1.0
Charged me for fuel, that was refunded, not customer friendly at all...
Jerel Rush
Rating:
4.0
Jimmy was very nice and helpful to help me pick out the size and his associate there showed me how to open and close the door securely. Jimmy was very prompt and honored the 7:30 a.m. time for me to pick it up and they fasten it to the hitch on the back of my truck for me.
Roger Bell
|
First Impressions
Rating:
3.0
Truck had one working on front. break lights didn't work on back. I had to pay someone else to use there truck at night
Latanja Johnson
Rating:
5.0
it where good
DERRAN ABRAMS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID BAXTER
Rating:
5.0
Customer did not leave a comment.
Lisa Pecks
|
First Impressions
Rating:
2.0
Clean cargo area of van.
Willie Harvey
Rating:
5.0
Customer did not leave a comment.
Rosa Sneed
Rating:
5.0
Awesome Staff
ROSA SNEED
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Arnold Frank
Rating:
5.0
Customer did not leave a comment.
BRUCE CHASE
Rating:
5.0
Customer did not leave a comment.
Daquan Wright
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Audrey Iverson
Rating:
3.0
Customer did not leave a comment.
Nancy Dukes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LaGarian Ivey
Rating:
5.0
Customer did not leave a comment.
Mary Graves
Rating:
5.0
Customer did not leave a comment.
Marcus Walker
Rating:
5.0
Customer did not leave a comment.
Virginia Carrera
Rating:
3.0
The vehicle was dirty inside and out. There was a tire pressure warning light on the dashboard. The driver side windshield wiper was inoperable. Not a good rental this time around.
Warren Simons
Rating:
5.0
These would have been great if it was bigger my couch wouldn’t fit nor my kitchen table. They were way too big. I had to cancel and get a truck so I could move it myself.
CORNELIA DOWDELL
Rating:
5.0
Customer did not leave a comment.
Bridgett Jackson
Rating:
5.0
Customer did not leave a comment.
Derreka Foster
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christopher Pecks
Rating:
3.0
Customer did not leave a comment.
Kendra Davis
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Janice Brown
Rating:
5.0
Customer did not leave a comment.
Timmarcus Cole
Rating:
2.0
Shamekia at the counter is very nice and polite she handled my issues promptly. This is the only location I've ever had issues with. They over charged me, claimed I used equipment I definitely didn't use, and I had to contact the call center and go in person again to try and get my money refunded. I was told the manager would be giving me a call to talk about my issues and help me with my refund. I never received a call, just an email saying that I was getting a partial refund. I then had to email the manager back again to get the remainder refunded back to me. I needed to extend my rental again but I just went to a different location instead.
Michelle Hollingsworth
Rating:
1.0
Rat/ mouse poop in the truck and U-Haul had a crack on the side and rain got all of our furniture and bottom boxes soaked. Staff was very kind and professional and went out of his way to pick up the truck because the one there was not in good shape however the truck we received was clean looking in from the ground however when we started loading it was discovered that mouse/rat feces were all in the back. This was the worst experience I’ve ever had moving.
Hope Wallace
Rating:
5.0
Mr. Jamaal was very helpful and pleasant. I already have recommended someone there. Thank you for everything.
JOYDONNA HAMPTON
|
Overall Experience
Rating:
5.0
Everything was great and I will be back if I ever need too
Andrea Davis
Rating:
5.0
Add another desk clerk to speed up processing…
Vernell Junius
Rating:
5.0
Customer did not leave a comment.
BOBBI SHANNON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bonita Freshwater
Rating:
5.0
Customer did not leave a comment.
Rechell Germany
|
Overall Experience
Rating:
5.0
Jamal is a excellent manager and a pleasure to work with
DAVID BAXTER
Rating:
3.0
Customer did not leave a comment.
Qunicy McCall
Rating:
3.0
I'm waiting on my refund of $45
Tytus Kimbrough
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Darlene Seller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JANEL Andrews
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Julianna Reichenbach
Rating:
5.0
Customer did not leave a comment.
Tabatha Walker
Rating:
5.0
Excellent service very attentive. Answered questions as needed.
Alberta Sprouse
Rating:
1.0
Applying for a storage rental is tantamount to applying for a mortgage. Mandatory insurance? Home insurance account number and contact information? No thank you.
Dora Carr
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeff Jones
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DeJunaye Moncrief
Rating:
5.0
Great management, keep up the good work
Hilmi Salameh
Rating:
5.0
Nothing every thing is good.keep up the good work.
SHARON JACKSON
Rating:
5.0
Customer did not leave a comment.
gennifer smith
|
Overall Experience
Rating:
5.0
The GM Jamaal was very helpful. Awesome guy. I would recommend this location to everyone.
jacob perry
Rating:
4.0
Excellent customer service.
William Carr
Rating:
5.0
Niec an friendly
Nancy Dukes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hilmi Salameh
Rating:
5.0
Friendly Nice
Nancy Dukes
Rating:
5.0
Customer did not leave a comment.
Linda JONES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vanessa Murphy
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yolanda Moorer
|
First Impressions
Rating:
5.0
Manager does an excellent job communicating and managing this location.
Lovelle Johnson
Rating:
5.0
Customer did not leave a comment.
Leslie Smiley
|
Overall Experience
Rating:
4.0
The parking lot is really dark starting at 5 ish in the evening. Being a young female, I don’t feel comfortable going in my storage alone. I don’t feel like it’s safe when it’s so dark. Especially around the entrance into the actual storage units closer to the end of the building.
Brittnie Grant
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Richard carter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cedric Market
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sasha Hill
Rating:
5.0
Everything was great and all the representative that where at work thins passed Saturday 1/6/23 worked cohesively together.
Mark Harvey
Rating:
5.0
Customer did not leave a comment.
Erica Bell
Rating:
5.0
Customer did not leave a comment.
Renetta Kimbrough
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
NYIECHA SHELBY
Rating:
5.0
Customer did not leave a comment.
Renetta Kimbrough
Rating:
4.0
Customer did not leave a comment.
Alethea Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LETITIA PORTERFIELD
Rating:
5.0
Customer did not leave a comment.
brittney burkett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LORRAINE JONES
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Charles Ware
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Altamese Smith
|
Overall Experience
Rating:
5.0
Everything was just. Great
Keep providing great customer service
Ferderdar Fannin
Rating:
4.0
The parking lot needs to be paved. It rides rough. The store was very clean and the store representatives were very professional and courteous.
Mary Moore
Rating:
1.0
I’ve been moved out for about 3 months now
Anthony Mcdade
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JeLynn Douglas
Rating:
5.0
Outstanding and expedite customer service.
JEFFERY Ingram
Rating:
5.0
This location gave service ABOVE & BEYOND... I was able to check in and out of my truck SWIFTLY! This is the only uhaul in Montgomery that I will use!
La Porschia Sankey
Rating:
5.0
N/a
Jalen Mason
Rating:
4.0
Customer did not leave a comment.
George Parks
Rating:
3.0
I put my stuff in storage and when I came back to pay the bill, my storage was gone. I don’t know how to receive this, but I have been with U-Haul all my life.
Eric Calhoun
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
johhny walker
Rating:
5.0
Customer did not leave a comment.
Denis Halle
Rating:
5.0
Thanks to Jamaal Grooms who has such an amazing customer service attitude got me together within a few seconds EXCEPTIONAL CUSTOMER SERVICE Sir‼️‼️‼️
Bronta Mcdade
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hilmi Salameh
Rating:
4.0
Had a very smooth experience. Equipment was nice and worked as advertised! Would definitely recommend to anyone.
Russell Hill
Rating:
3.0
Customer did not leave a comment.
tyra johnson
Rating:
4.0
Customer did not leave a comment.
Cheryl Scarver
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
PAMELA SHANKLIN
Rating:
5.0
Super fantastic Service, very professional staff!!! This Uhaul location is the very best in town.
Kimberly Brown
Rating:
5.0
Each staff I encountered at this location was very nice and helpful. They went above and beyond to help me with anything I needed and answered any questions that I had. I would definitely recommend this location to anyone.
Canasia Tyson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tyjuana Steele
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christian Cook
Rating:
5.0
The staff wasn’t really friendly just basically getting you in and out
Brittnie Grant
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
theresa williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hilmi Salameh
Rating:
5.0
Customer did not leave a comment.
rex kennedy
Rating:
5.0
Absolutely nothing. The experience is already top notch as to why I keep
Coming back!! Awesome professional team at this location.
Mark Moses
Rating:
5.0
Customer did not leave a comment.
Hancel Ellis
Rating:
1.0
Truck was not clean. Keys were hard to find. Once I arrived home I was unable to unlock the back and had to drive back to the location to get the key that was supposed to be attached to the truck keys originally. Slow service during pickup and re-arrival.
Keshan Shelby
Rating:
5.0
Customer did not leave a comment.
Hilmi Salameh
Rating:
5.0
Really loved experience !!!
cecil hicks
Rating:
5.0
Customer did not leave a comment.
Hilmi Salameh
Rating:
5.0
Customer did not leave a comment.
Angela Arrington
Rating:
5.0
Customer did not leave a comment.
Roderick Wilkerson
Rating:
4.0
Customer did not leave a comment.
Sarah Michelle Caro
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
WILLIAM Dunbar
Rating:
4.0
Customer did not leave a comment.
Carey washington
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric Calhoun
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Azhane Parker
|
Overall Experience
Rating:
5.0
Manager was a very good Man appreciate your service Thank You ---
steven murphy
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Natasha Upshaw
Rating:
5.0
Customer did not leave a comment.
Eric Moss
Rating:
5.0
Customer did not leave a comment.
Eric Moss
Rating:
5.0
Customer did not leave a comment.
Willie Wilson
|
First Impressions
Rating:
4.0
Great customer service and truck was clean. Gas was only at quarter tank so I’m glad I didn’t have to go far!
Robert Shostak
Rating:
5.0
Customer did not leave a comment.
Carmen Ponder
Rating:
5.0
Customer did not leave a comment.
Hilmi Salameh
Rating:
2.0
No mailed information that rates changed. When I received called from uhaul to come in to make a payment. I explained I will be in Friday and the young lady stated I will notate the account. I asked the staff member to explain the rate change the young lady couldn’t explained instead she gave me attitude. She stated, I don’t know and you should have received something in the mail! I explained, I didn’t ! She said you still coming Friday? After agreeing to Friday payment. The young lady thought she ended the call with me. I over head her discussing that I’m questioning her about a rate change and she doesn’t have to tell me ( profanity) . She also stated I don’t pay on time anyway. She discussed that I was wrong about storage 01620 due date being changed due to employee placed my storage as though I moved out so manager started my storage over only charging me insurance and didn’t change due date to original date becasue I didn’t have paperwork for proof of open date. Paid account out to make arrangements to relocate my items.
Jessica Washington
|
Overall Experience
Rating:
5.0
Great experience, everyone was very nice.
James Bishop
Rating:
5.0
Customer did not leave a comment.
Hilmi Salameh
Rating:
4.0
Customer did not leave a comment.
Tyesha Smiley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lauren Keen
Rating:
5.0
Customer did not leave a comment.
Briana Patterson
Rating:
5.0
Customer did not leave a comment.
Ronnie Tiller
Rating:
5.0
Customer did not leave a comment.
Jasmine Clark
Rating:
5.0
Customer did not leave a comment.
sylisa hargrove
Rating:
5.0
Customer did not leave a comment.
Warren Simons
Rating:
5.0
Great service and great employees, keep it up
Hilmi Salameh
Rating:
5.0
Customer did not leave a comment.
willie livingston
Rating:
3.0
Customer did not leave a comment.
Ernestine Davis
|
Overall Experience
Rating:
5.0
No improvements necessary. Everything was effortless, thanks to Brandon. He is very knowledgeable and extremely courteous. So glad I chose this location.
Prelinda Miller
Rating:
4.0
Customer did not leave a comment.
retrina knight
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Sherril Turner
Rating:
3.0
Customer did not leave a comment.
Eugenia Berry
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Roger Nott
Rating:
5.0
The left hand turn signal was inoperable. The left rear tire was showing a low pressure warning on the display panel. Someone should have spotted this before I rented the truck.
Warren Simons
Rating:
5.0
Customer did not leave a comment.
Toccara Thomas
|
First Impressions
Rating:
1.0
They messed up everything. I was supposed to have the the truck at 9:30 am couldn't get it till 11:30 changed location n only could have the truck for 4 hrs. Never again
Debra jackson
Rating:
5.0
Customer did not leave a comment.
Vinnia Thomas
|
First Impressions
Rating:
5.0
Brandon and Aaron were excellent as always
Richard carter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Azhane Parker
|
Online Move In
Rating:
4.0
Very nice customer service. I rented a storage room for 1 year never had a problem. Friendly staff always clean and quiet. Thank you!!
VERONICA HARDY
|
Overall Experience
Rating:
5.0
I loved this U-Haul facility and I will definitely be back for any storage or U-Haul needs .Keep doing what you guys are doing .
Kymesha Carlisle
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
katie schull
|
Overall Experience
Rating:
2.0
I had issues with the online app & paying my monthly fee and I was never assisted just only told a new price
Marquel Harris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Win Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debra Moncrief
|
Overall Experience
Rating:
1.0
Stolen my tv
kivondria boswell
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jalen Jackson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gbemisola ADIGUN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
eric johnston
|
Overall Experience
Rating:
5.0
Everything went well and I will be returning in the upcoming years
Carla Surls
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Serena Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laquesha Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KEISHA MCDANIEL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dale Higashi
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trishawn Bell
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
regina edwards
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TERROLL ROBERSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RUSSELL GIBSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bruce morris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chimeka Wells
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Altamese Smith
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Lori Newell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDWARD COLEMAN
|
First Impressions
Rating:
5.0
Reasonable price and friendly professional staff
APRIL ROBERTSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AURELIA HART
|
Overall Experience
Rating:
5.0
N/A
KEOSHA HILL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
chelsylee lee
|
First Impressions
Rating:
5.0
Service was amazing. Your staff is very friendly and well informed. They gave me peace of mind concerning my storage needs, so I could focus on other things. Moving is not fun and can be very difficult, but Uhaul made it simple. Thank you
david dover
|
First Impressions
Rating:
4.0
The parking lot needs maintenance.
CHERLY SARMIENTO
|
Overall Experience
Rating:
2.0
The staff was not friendly at all. Dee (I think that was his name) seemed very unconcerned about anything.
Regina Lane
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tonie davis
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
CIERA MCDUFFIE
|
Overall Experience
Rating:
5.0
Would be helpful if the website mentioned when booking that you need to buy a U-Haul lock for self-storage. That was a slight surprise extra cost (but not a huge deal).
katie schull
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Victoria Rush
|
Overall Experience
Rating:
5.0
The guys at Uhaul are the best. Dont take my word go rent and find out for yourself......
YOLANDA TUCKER
|
Overall Experience
Rating:
1.0
I had a storage unit and I fell behind I talked to the manager Brandon and he extended it for 1 months when I call to explain what happened the employee in February told me my items would be sold so I did not worry about it because at that time it was little over two hundred dollars. Two months later I got a notice from until about payments on the unit. I answer all emails gave them my new address and phone number two different times. I called the unit and requested to talk to Brandon and I got no results. I was transferred to a place in the company when the phone is busy and left msg. The gentleman I talk to said I could not make double payment to catch up. I am a disabled vet that cannot afford that much and now I think they gave me the runaround until the bill got high as it is.i have moved 50 or more with uhaul and did not have problems but I guess it went to the wrong site and got cheated. I tried to catch up but no one would answer or get back with me. Thank you for hearing me out.
NATHAN BREWER
|
Overall Experience
Rating:
5.0
Excellent customer service, helpful, patient, and kind
D. Love
Edana Love
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daquan Wright
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Willie Beasley
|
First Impressions
Rating:
1.0
Aaron was excellent, best customer service ever
. He was so attentive and knowledgeable. He was very polite and helpful. He is the epitome of what great customer service should be. I don't know the other young man's name that was working but he was great as well. We had a box of trash that needed to be discarded but the dumpster was on the back so he told my husband just leave the box at the door he would make sure it was discarded. We are older people and that ment a lot to us.
Marilyn Bonds
|
Overall Experience
Rating:
5.0
The worker was very helpful doing the process of get the storage and rental truck. I appreciate his kindness and being respectful, it goes a long way for repeat business.
Thanks
Antonia Lattimore
|
Overall Experience
Rating:
5.0
I couldn't move in until the 15th, and I didn't have any problem to update and change my move in date on the Internet. I love how it's very user friendly!
The place also looks great but the storage site was a little bit too warm. I'm not sure what the temperature was, but it's not cool enough.
Tony Long
|
First Impressions
Rating:
5.0
Helpful and kind
Anne Diprizio
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
clifford ovedorf
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
KIZZIE GRAHAM
|
Overall Experience
Rating:
5.0
Brandon and team provided superior service
Richard carter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DESTINY WALKER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Curtesea Dixon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kotoya Dixon
|
Overall Experience
Rating:
5.0
There's no other place I would rather be than with this U-Haul facility, they're so nice and courteous and always go above and beyond their means to help you....
Deatrice Loundy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Krystal Parker
|
First Impressions
Rating:
1.0
I will never ever use your storage again because my storage was March 28th,2023-April 28th, 2023 and I paid it early because I didn’t exactly when I was moving. So I got my things out the storage on April 1st, 2023. I didn’t use the storage but 3 days after my storage was due. And couldn’t get a refund for the remaining days I wasn’t going to use the storage. I feel like that was a ripoff. A $147.00 going down the drain
angele daniels
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Catherine Copeland
|
Overall Experience
Rating:
5.0
Very satisfied I recommend any & everyone to try this location
JEREMY MIDDLETON
|
First Impressions
Rating:
5.0
I will come back if needed
SHARON JACKSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mattie marlow
|
Overall Experience
Rating:
5.0
they were great
Myiesha Harper
|
First Impressions
Rating:
4.0
Parking lot for outside storage needs maintenance. Too many holes.
Customer service and the manager at this site were always helpful and friendly.
JANET MOSER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Xavioua Xay Mcghee
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KEOSHA HILL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DESTINY WALKER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kyia abner
|
Overall Experience
Rating:
5.0
good spirited people..thanks for the help
steven murphy
|
First Impressions
Rating:
5.0
Great facility and great prices in the unit. Thank you all.
THOMAS TOLLIVER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SABRINA WHITE
|
Overall Experience
Rating:
5.0
They were very nice and helpful and didn’t mind us joking with them
Catherine Copeland
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
genecy williams
|
First Impressions
Rating:
5.0
They were so nice and friendly and they were laughing and talking to us , made us feel so comfortable
Catherine Copeland
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daphney Glenn
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JASON DEAN
|
Overall Experience
Rating:
5.0
Steven and one other was great. Brandon was not really helpful no return calls. Need better training
DARYL FRAZIER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tamara Blue
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latoya Babers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CAROLYN PARKS
|
First Impressions
Rating:
5.0
I had a great experience
tabitha williams
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Telisha Rasberry
|
First Impressions
Rating:
5.0
They worked with me on getting my belongings when I thought it was lost
Annie Thomas
|
Overall Experience
Rating:
5.0
Everyone at this store displayed excellent customer service skills and was very courteous and professional. Especially the manger, Brandon Hunter, who made a very stressful transition go more smoothly than I could have ever imagined. Please let Brandon and the others at the store know that their hard work and professionalism is much appreciated.
Tawanna Lanzit
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lewisha Oliver
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
linda livingston
|
Overall Experience
Rating:
5.0
Awesome staff......
YOLANDA TUCKER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Susann Pritchett
|
Overall Experience
Rating:
1.0
f u c k y a l l
Ayanla Brown
|
Overall Experience
Rating:
5.0
10/10
Wesley Thomas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sabrina Pruitt
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicole Boyd
|
Overall Experience
Rating:
4.0
Just need to be clean out every move out other than that it’s stra
Jennifer Cantalou
|
First Impressions
Rating:
4.0
Difficult lock latch. Hard to get latch in slot to secure with lock. When really busy, which seemed to be most of the time, it was hard to get assistance. Need more trucks for one way.
SHONDRA MCKAY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
catherine brown
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
THOMAS TOLLIVER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lior Ashkenazi
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shequieta Anderson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONI FREEMAN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sankelia Jackson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah Purcell
|
Overall Experience
Rating:
5.0
Manager is exceptional.I will definitely be doing more business there in the future
Norman Grubbs
|
Overall Experience
Rating:
4.0
- The staff is always helpful and goes the extra mile to make sure the customer gets help no matter the situation.
Robert McGhee
|
First Impressions
Rating:
5.0
Very professional
Samuel Benson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Have A Heart For Children
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Omar Verdin
|
Overall Experience
Rating:
5.0
The staff was very friendly and the manager Brandon was always friendly and helpful
Lakisha Brooks
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Patricia Addison
|
Overall Experience
Rating:
5.0
They was helpful and they assisted me with my service
Wilamay Sterling
|
First Impressions
Rating:
5.0
Top notch storage facility experience. Who would want to use any other storage facility. Well done!
HENRY FITZPATRICK III
|
Overall Experience
Rating:
4.0
Process was easy and the staff very professional and welcoming
Terrell Perkins
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andrew Tomlin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAKIERA RICHARDSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHENDALE RUSSELL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sheila Irby
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shakwan Knight
|
First Impressions
Rating:
2.0
My unit was broken into I had to move out a lot of my belongings was missing
Valeria Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tamara Anthony
|
Overall Experience
Rating:
4.0
Very clean facility. Staff were friendly and kind.
JANET MOSER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHAWN STEVENS
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Deletrice Gibbs
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elijah Graham
|
First Impressions
Rating:
5.0
The Gentleman Agent Joe was very polite and willing to answer all my questions and was very courteous!
Yvett Pruitt
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LAKIERA RICHARDSON
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MUNECA OLIVER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trishawn Bell
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Dana Stanford
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SHIKEIA SMITH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JESSICA GOODWIN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LaDerricka Williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MEIKO CANNON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shanequa Moncrief
|
Overall Experience
Rating:
2.0
The manager was very unprofessional with a nasty attitude. I would never use this location. My storage unit was the wrong size instead of making the adjustment when I got there they gave me a hard time l. So I ended up having to buy 2 storage units verses one.
santana ellis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIZZIE GRAHAM
|
First Impressions
Rating:
3.0
Steve, Aaron, the guy who favors Yung Joc and the manager, were all helpful. I'm a lady and had to load/unload and drive the truck to n from storage all by myself. I felt motivated. Skrong!
Kay Frazier
|
First Impressions
Rating:
5.0
Thanks for great hospitality
LANTA BURNETTE
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
danny black
|
First Impressions
Rating:
5.0
Friendly staff! Will come back if I ever need storage again.
Annette Burke
|
Overall Experience
Rating:
5.0
I definitely come back
LENORE CUNNINGHAM
|
First Impressions
Rating:
5.0
Great service, smooth process!
JASMINE ABNER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricia Grant
|
Overall Experience
Rating:
5.0
Great customer service and support.
RUDOLPH PORTER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anthony Morgan
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Caitlin Walker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shunacaneice Washington
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BOBBI SHANNON
|
First Impressions
Rating:
3.0
The only reason why you guys did not get a excellent form me. Is because we as customers did not have 24 house to access our unit especially when we the customers have a key card to get in side the facility. And the billing process of the U-Hal is the absolute worst you all did not or do not notify anyone if they have a bill or if the bill is pass due
Phillip Harris
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sharon Rawls
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
christoline lewis
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Anjanette Johnson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Adrain Mclemore
|
First Impressions
Rating:
5.0
GREAT CUSTOMER SERVICE
LASHONDA WILSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lakeisha McMeans
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lakeisha McMeans
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brianna Quinn
|
First Impressions
Rating:
5.0
It was indeed a pleasure doing business with them, it was pleasantly seemless. They were kind, curtious and helpful. Would do business with them again.
Reatha Young
|
Overall Experience
Rating:
3.0
My card was charged twice!! My access code didn't work due to the system being down. These things are the only reason why I gave an average score!!! The service as far as the employees was good.
Beatrice Baker
|
First Impressions
Rating:
5.0
Great customer service from the whole team!
Ryan Cooper
|
Overall Experience
Rating:
5.0
Excellent Experience thanks for all the help
Naisha Jackson
|
Overall Experience
Rating:
4.0
Got a little concerned about my items, as I saw a roach on the wall, upon leaving.
Tony Marshall
|
Overall Experience
Rating:
5.0
Steven was helpful
And excellent customer service
Jerry Alexander
|
First Impressions
Rating:
5.0
Very friendly and helpful
Anthony Morgan
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Hampton Hook
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
christoline lewis
|
First Impressions
Rating:
2.0
Booked a 10x10x10 unit 2 months in advance from my move. Had a reservation number and when I arrived they told me they had no units available so I would have to go to another location. The location they recommended was closed on that particular day.
The staff was kind to work with me and offer 2 of the 5x10x10 units that they did have available. The problem lies with the booking process when calling uhaul. Don’t allow a reservation for a unit that is not available and does not exist. That causes a lot of headache for the customer and the facilities staff.
Jason Gossett
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lesia Grove
|
First Impressions
Rating:
5.0
The manager Brandon Hunter and staff were extremely helpful and friendly. After 9 hour drive from North Carolina it was a pleasure to come home to friendly professional staff.
Lakisha Brooks
|
First Impressions
Rating:
5.0
It’s was the best storage unit I every rented
larry wilson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elliot Knox
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TAMAYA LANGFORD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARLETTA SCHMID
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Asia Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dennis Jackson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DWIGHT VARNUM
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRITNEY HOOKS
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Walter Peterson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Corliss Massey
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laurine Fountain
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAMAYA LANGFORD
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jackie Robinson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LYKENDRA HOWARD
|
First Impressions
Rating:
2.0
Staff is rude and unhelpful. I left do to staff rudeness
John Brasch
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Hampton Hook
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ashley Miller
|
First Impressions
Rating:
5.0
Staff was very friendly and helpful.
Arthur Penn
|
First Impressions
Rating:
3.0
Don't know how my furniture got messed up in storage
Timeka Thomas
|
Overall Experience
Rating:
5.0
Very friendly
William Edwards
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Christie Patterson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
REGINALD HOWARD
|
First Impressions
Rating:
5.0
I LOVE LOVE LOVE ABSOLUTELY LOVE STEVEN!!!! His customer service is OUT OF THIS WORLD! He will definitely do ANYTHING possible to best convene his customers, this is definitely how you keep customers returning. As long as Steven is a member of the company, I will forever be a part of the U-Haul family!
- Kayla McDowell 💕
Markayla McDowell
|
First Impressions
Rating:
5.0
The guys was very helpful and professional
Leslie terry
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kimberly Bembry
|
First Impressions
Rating:
5.0
Suggestion, it would be more convenient if there was longer access hours to the storage units.
Willie Dixson
|
First Impressions
Rating:
4.0
Great manager…always helpful and friendly!!!
Aliki Brooks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bruce taylor
|
Overall Experience
Rating:
4.0
Good place to storage merchandise
Shirley Hill
|
First Impressions
Rating:
5.0
This is a good location to store your items. I had no issues and the staff, although usually busy, they try to take care of their customers.
JOHNATHAN JONES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kisha Urgent
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rita Williams
|
First Impressions
Rating:
5.0
Great!
Ananias Perry IIII
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Pamela Langford
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shyral Manora
|
First Impressions
Rating:
5.0
Very friendly and helpful
Sha'Ron Scott
|
First Impressions
Rating:
4.0
The young lady thst initially helped us never processed our paperwork and it was because we did not get an access card we came back in to discover this major error. Perhaps better training for yiur Nee employees or not leave them without the manager. Joe who was there at night was a dream! Super nice and accommodating! I-Haul redeemed!
AMANDA LLEWELLYN
|
First Impressions
Rating:
3.0
Need lower prices and military discount also for retirees and active duty dependents
Mary Robinson
|
Overall Experience
Rating:
4.0
I have to say that the representative Joe Walker Jr. was extremely helpful. I came in at the end of his shift and he still made sure that my need was met beyond satisfactory. I can’t explain how deeply I am thankful for his help. Please convey that to him for me. Thx Uhaul
ANTHONY CLAYTON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debra Moncrief
|
First Impressions
Rating:
1.0
I reserved a unit on-line. I was unaware that I needed an access code. I was only provided unit number. I had to leave all of my belongings on truck overnight and incur an additional day of truck rental and costs. Currently waiting on facility to open to obtain needed information to move in.
Carol Frazier
|
Online Move In
Rating:
5.0
Everyone there is always nice and helpful
Katrina Shepherd
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Newsom
|
Overall Experience
Rating:
5.0
The sales associate was very friendly and professional.
Helen Ross-Chrishon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LaRae McCants
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SHAWN STEVENS
|
First Impressions
Rating:
3.0
Good spaces for storage comfy
darnell addison
|
Overall Experience
Rating:
5.0
The service was awesome!! The system went down, and Justin still provided great service!
Cameron Porter
|
First Impressions
Rating:
5.0
There weren’t enough outside storage facilities it was an inconvenience for me to have to walk down the isles with my items I wanted to store besides that everything else is perfect
TODD EICH
|
First Impressions
Rating:
3.0
I have a complaint. I was told that my 26ft truck can be pulled into the storage on the part that was assigned as I proceed to do so I hit the top part..so why did that happened because they failed to tell me that it's broken & now I can't pull in. This is after I go & ask why was I told to pull in knowing their pull in space is broken. I don't not like being misinformed. The damage was not much because I was backing up slow...But just imagine if I wasn't. Because of this information was very important...so yes im dissatisfied with this particular part of my move..The other part was compensated. This was 1 of my worst moving. From being taken off the reservation list that I made 1 month prior to bring told I can pull up & unload to having a minor accident then get told our pull in is broken....I fell very disappointed
Cyntheia Jeter
|
First Impressions
Rating:
5.0
My overall experience was great! Checking in was very efficient and seamless.
Rose Jackson
|
First Impressions
Rating:
5.0
Steven is absolutely wonderful. i’ve had nothing short of a good experience every time i have to interact with him.
Nyla Brown-Hooks
|
First Impressions
Rating:
5.0
The price was better than a competitor so I canceled with the competitor and leased a unit with uhaul.
Theresa Price
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Alissa Logan
|
Overall Experience
Rating:
2.0
I was Locked out My storage room for 3 Months still paid on time Being told The only person that could preform a cut lock only come by every now and then I was told I would receive call backs I was told I would be Giving a Discount for the inconvenience none of that Ever happened this has been the worse experience and on top of that when I Finally Paid a Lock Smith to Get in Some of my Items was wet From Water Getting in Unit and there was Mice Dropping inside the unit I'm very Disappointed in the experience I Had I just removed my items and went to A Different storage facility
Juanita Gray
|
Overall Experience
Rating:
4.0
Prices to high
Mary Robinson
|
First Impressions
Rating:
5.0
Everyone was nice , they were helpful and friendly
Constance Johnson
|
Overall Experience
Rating:
2.0
Poor experience began on Mobile Hwy which latter created an issue at this location. Same is true with the final truck rent. This location claimed there was no one way rent truck for me as far as Salma only to learn leaving the location and 30 minutes prior to closing there was one on Mobile Hwy. After renting and dropping off, what was informed was learning to not be the end result.
U-Haul nor it’s staff in that error does not seem to keep or honor their word even when after holding the phone extensively to make reservations and constantly hear the call is being recorded, does U-Haul see that Customer satisfaction is priority.
I’m a very unhappy customer due to my experience and as soon as I empty my last two units, I plan to never do business here again via truck and units.
Felecia Sullivan
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Chaya Fletcher
|
First Impressions
Rating:
2.0
Lady at the front desk was so rude. I asked her to show me the unit and she refused. She only showed me on the wall but refused to take me to the actual unit. Was not friendly at all. Once I paid for my unit. She didn’t even tell me where my unit was located. I had to constantly drive around to find it on my own. Will never come here again.
ANGELISHA GRAHAM
|
First Impressions
Rating:
2.0
Did not appreciate being forced to the back of the facility with so many open room MUCH closer to the access doors. And the “Corporate Policy” to make employees do thank is total BS…. That’s why I moved to a different storage facility
John Aheimer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trudyo Hines Sr
|
First Impressions
Rating:
3.0
The customer service was less than satisfactory. Nice facility!
Pamala Rogers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Bruggeman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Meyosha Paymon
|
Overall Experience
Rating:
5.0
My storage unit rental was purely temporary. The time was short because of this.
Michael Barrett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cassandra Howard
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Meyosha Paymon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hunter Metcalf
|
First Impressions
Rating:
5.0
Friendly Staff
ROSA SNEED
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kimberly Hartman
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ernestine Davis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
edward westbrook
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeff Jones
|
Overall Experience
Rating:
5.0
This facility is air conditioned and has a storage restroom. It also has loading carts and is clean. The parking lot could use some paving but overall this is a great facility.
Bettie Carmack
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricia Cockrell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
wanda upshaw
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHARICE FREEMAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FELECIA GREEN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen Summerlin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Arden K Blackwell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bryant walters
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steven Sayers
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Elisheba Yisrael
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yvette Temple
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Bruggeman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary Tucker
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Carawanada Aaron
|
Overall Experience
Rating:
1.0
The uhual storage facility in south Montgomery AL is very poorly managed! I will not ever recommend to anyone!
Katherine Tassell
|
First Impressions
Rating:
4.0
Blake did a great job
Hampton Hook
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Carawanada Aaron
|
First Impressions
Rating:
2.0
Location was abandoned for some time, and Uhaul has only recently moved in. Uhaul facility was soft open, and needed much interior and exterior maintenance. If visiting Facility, show patience and courtesy to Uhaul and employees; they are currently in the process of converting an abandoned facility into a functioning, reliable storage facility. I am confident that the facility will improve over time, but my review was current from early 2021.
Matthew Kovall
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHARICE FREEMAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHARICE FREEMAN
|
First Impressions
Rating:
5.0
Very helpful kind and caring staff. Thank You!!!
sherry hicks
|
First Impressions
Rating:
5.0
This was the best experience that I have ever had before. Ms. JANET SPEER was very professional. She even made some suggestions when renting a storage unit, that I haven't considered. Anyone consider getting a unit, with excellent cordial experience.Go to 2333 EAST SOUTH BLVD. & ASK For the BEST MS. JANET SPEER, & General mgr. They are GREAT