Excellent equipment clean well maintained great service on both ends give A+++++++
Justin DCustomer Reviews for U-Haul Moving & Storage of South Locust
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly, available to answer questions and excellent customer service.
FLAVIA PI arrived a day early and attendant took care of my needs quickly
David SThe woman working there failed to check in the car hauler and I was threatened with late fees. She was pleasant for the most part, so it’s not an issue with her professionalism.
ALISON KNothing , you guys are always great
Charles HMe were late on our unit a couple of times but there were times when our unit was locked for the entire month cause we couldn’t get a hold of anyone in office. And the codes didn’t work and the doors didn’t work. We had to have multiple people come out to let us in due to maintenance issues. And then when returning our U-Haul the people were very rude to one another and overly stressed out. Idk about my experience I’d like to say it was good but it was very stressful
SHAWNA LHad rat droppings, smell of urination on my items and signs of nesting in my unit. Upon leaving the location the check engine light came on the rental 26 ft truck causing concern the entirety of the travel across to another state.
DaMere TDon't have any negative comments about this place. They are very accommodating and friendly. They go out of their to give great customer service. I live 4 hours away and rented a trailer from them and they made sure my visit was perfect.
JOHN WThank you!
Jeffrey NSecond visit to pick up a trailer. The employees there are awesome and very helpful. They even go outside with you to help you hook up and check your lighting. Definitely recommend these guys to anyone.
JOHN WEasy drop off, no hassle at all.
Scott HFantastic service!
Mike MGreat job!
Ryan SNo problems
Steve SThe staff was extremely helpful, knowledgeable and professional. Great experience!
monte cIt was easy and fast
darren pMorgan was exceptional! Thank you Morgan for your professionalism and assistance in being flexible and efficient regarding my motorcycle hauling trailer rental. I very much appreciated the help!
Michael WBe easier to access via telephone.
Alan BMorgan and her staff are always so helpful. We rent Uhauls at this location on a regular basis for Oxford House and they're always on their game and going above and beyond for us. Thank you!!!!
Troy JInside of trailer had broken straps left by previous renter
Jerry SThe first lady was super nice and super friendly, helped checked the lights even when it was -1°. When return the item the guy was super helpful and was ready to go when I dropped it off.
Jacob OThe manager and staff are always very knowledgeable and friendly. I rent Uhauls there with some regularity and Morgan & her staff are always going above and beyond for us. Thank you all….
Troy JThe equipment appeared awesome. Within 100 miles it became obvious it was not. 14 harrowing hours and transferring the load to another vehicle we were on our way. The store and people were awesome. The truck. not.
RAY MThey charged me twice the damage coverage
Javier AThere were no tail lights on vehicle or flashers. When I called about it a representative ask me if I checked the fuses? What? U Haul is responsible for renting a safe vehicle I told her. I would appreciate so reimbursement as we had to follow the vehicle close bc I f no tail lights. Very upsetting driving at night in the dark. Feel free to call me Monday (402) 720-3533
Patti SEverything went very smoothly
Kurt TNothing you guys are great
Jose YEverything went well and again they helped unload the car and I was very happy. Thank you.
Gary BNever had any issues here. Staff was always friendly
Rachel B | Overall ExperienceAgain no one discussed the mileage with me they just charged me an extra $86 when I dropped off the equipment I rented.
Matthew Lit is Good
Guled MThe young man that helped me @ checkout & check-in was the nicest employee I've felt with @ uhual. He made both vist quick & painless!
Justin CMy issues were addressed and fixed right away by the staf who was extremly helpful and very nice.
Leila D | Overall ExperienceThe manager and staff were very friendly and extremely helpful. 5 stars
Troy JVehicle was clean; did advise the store that the transmission seems to be going out.
Lisa WMy rental agreement stated 1/4 tank of gas, which was incorrect. I had luckily taken a picture before I left the facility but when I called to dispute the charge the representative initially tried to give me grief regarding the rental agreement until I submitted the proof via email. They corrected the charge on the account as they should but had I not taken the photo I would have been charged an additional $52.57 for the fuel.
BROOKE DGood
Omar GMy experience for my intended purposes/move above and beyond satisfactory from customer service, equipment rental /condition of equipment to rates for equipment. Any future needs it is good to have a place to turn to that one can trust the experience will be the same
milton kThank you for meeting all my needs. You are very helpful.
Richard Wbest service
emery s👍
ariel pCustomer service was needing some help. On phones more than attending to customers. Not trained properly and overwhelmed
Mike WManagement was friendly and helpful, but unit was way more pricey than what it was worth. Very poorly lit; light from the hallway didn't reach into the unit. A single stretch of lights over each row of units could easily be installed at low cost. Access after office hours would have been nice too.
RUSSELL K | Overall ExperienceThe staff was less than enthusiastic and seemed to be on something. The young lady that helped me seemed annoyed that she had to perform the function of her job. I can’t imagine this being a high demand job but moving is a stressful time and a little smile and thanks for coming would go a long way.
Jason HThank you staff was amazing
henry cTire & wheel came off trailer. Left me stranded - had to leave car. They moved car but still charged me. Break down cost me sale of the car. Had to take off work and go back to get it
Rich SNever have had a problem with our drop off location. The staff here in Grand Island, which we live, have always been helpful.
Kristine JService 100% very good 👍!!!!!
Luis CGreat customer service from Lena and Randy. Keep up the great work. Thank you very much.
Dave SI was charged twice even though I paid too reserve it days ago. Mentioned it to the lady and she said they wouldn’t charge me twice. Turns out you have lying ass employees because I did get charged twice.
Kevin CWe were charged a fuel surcharge, even though we only drove 6 miles and did not use the gas they indicated. Disappointed and frustrated.
Kelly RNothing really you guys rocking
Jose YContainer actually arrived early. It was mounted on a trailer for pickup when I artived. It was absolutely the best way to ship items from Nebraska to Washington State. I highly recommend this approach!
Phil CMaybe staff on the return of equipment, kinda congested and it's on the customers to be considerate of the AM staff, having to ready line equipment
Katrina BCharged me 900 dollars for a 197 dollar trip
Jason SVery positive experience. Had truck ready to roll. Even moved company truck when there were no parking spaces since I had to leave my car overnight. Great way to go.
Lisa MThe staff at this location are amazing!! Very friendly and eager to help. I would do business with them again anytime.
Chris LThe staff at this location was wonderful, kind, and very professional and knowledgeable. It was a wonderful experience.
Michael G | Overall ExperienceLena was amazing and ever so helpful! I have rented several U Hauls and this was by far the most welcoming customer oriented experience I have ever had! She is a great asset!
Tachele LExcellent customer service provided by Benjamin. He is without question store manager material !
abel s | First ImpressionsNICE PEOPLE GREAT SERVICE GREAT PLACE TO DEAL WITH
joesph m | Overall ExperienceThe staff was awesome, very helpful and kind. Entry into the storage facility with a passcode would have been more helpful and lights in the units. Overall a great experience.
LEILA M | Overall ExperienceManager on site unfriendly and was not willing to assist in timely manner. I waited in line and he chose to wait on others before me. If I’d had time I would have tried to find another storage facility.
Tasha W | Online Move InMr. Casto was very helpful and professional. The facility is clean and well managed.
Edrick P | First ImpressionsThe manager and staff were great to work with
tyler s | Overall ExperienceNever answers their phone had to go in person then did not check me out of 206 so then got to try to handle that
JEANIE M | Overall ExperienceStaff is very helpful and represent their company very friendly and professionally. Good job👍🏼
MICHAEL R | Overall ExperienceI just dont understand why i didnt get a refund for useing my unit for the month?
yelonda T | Overall ExperienceThe hours that i could get into my storage unit were hard when you work until 6 pm Monday thru Friday. It only give you an hour during the week to be able to access your unit. I kept papers that were needed and it was hard to get them before a Saturday. Other than that , the service was good. Not sure the employee's but a young gentleman, couldn't have nicer or helpful.
Vicky M | Overall ExperienceThank you Robert!
RON F | Overall ExperienceGood price for that big of storage unit.
Kathy K | Overall Experiencethe unit I rented was too small,luckily they had a larger one available.It was almost a disaster!
Shelly L | First ImpressionsAlthough the facility was clean there is minimal parking and the double lock system is a pain. I also believe the two rate increases in two years was outrageous.
ron s | Overall ExperienceAccessing my storage before 7pm wasn’t always convenient. I wish the hours were later. I was disappointed to see there wasn’t a recycling bin. That could be a good earth friendly choice!
Lani T | Overall ExperienceEverybody is very helpful and accommodating for all my needs. Thank you!
Wilhelmina M | Overall ExperienceI've always enjoyed the customer service
Lisa T | First ImpressionsFriendly staff that was helpful and worked to.get us the best options.
Teshawna S | Overall ExperienceEverything went well during the two years we rented a storage unit.
ray a | Overall ExperienceYour hours of being open needs to be later most people don't get off work til 5 then only have til 7:30 to move stuff or access the unit needs to b til 9:30 or 10.
laddie v | Overall ExperienceYour ramp was to steep with no anti-slip markers on the concrete. A little dangerous in the Winter when using the ramp with wet shoes and cart.
Michael H | Overall ExperienceOverall I had a very positive experience here. The only reason for four stars is because upon moving out I noticed lots of large dead bugs (mostly crickets) in my unit and on my things.
Jordan M | Overall ExperienceRobert, the delivery person was an exceptionally helpful employee. His professionalism was appreciated.
Barry N | Overall ExperienceComments emailed !
Elizabeth G | Overall ExperienceGreat experience and everyone was super helpful
Janelle R | Overall ExperienceThe ramp leading up to the next Floor is so slippery especially while Pushing heavy carts. I’m surprised there aren’t any grip strips or traction of Some kind.
Lani T | ReservationThank you
James T | Overall ExperienceI would recommend this location.
CHUCK P | Overall ExperienceCharge more mileage
ALEXANDR c | Overall ExperienceGood experience
Mike D | Overall Experience