Customer Reviews for U-Haul Moving & Storage of South Locust

2,924 reviews

1730 S Locust   Grand Island, NE 68801
(N Of Stolley Park)

(308) 384-2877

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(308) 384-2877

1730 S Locust
Grand Island, NE 68801
(N Of Stolley Park)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • RV storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Alfred Johnson 
Rating:
5.0

Customer did not leave a comment.

John Rose 
Rating:
5.0

Thank you!

Jeffrey Nelson 
Rating:
5.0

Second visit to pick up a trailer. The employees there are awesome and very helpful. They even go outside with you to help you hook up and check your lighting. Definitely recommend these guys to anyone.

JOHN WOLFF 
Rating:
5.0

Easy drop off, no hassle at all.

Scott Henn 
Rating:
3.0

Customer did not leave a comment.

Casey Karmazin 
Rating:
4.0

Customer did not leave a comment.

Greg Baskerville 
Rating:
5.0

Fantastic service!

Mike Mizner 
Rating:
5.0

Customer did not leave a comment.

Angel Macineira Enriquez 
Rating:
3.0

Great job!

Ryan Sieler 
Rating:
5.0

Customer did not leave a comment.

Maxine Peterson 
Rating:
5.0

Customer did not leave a comment.

Teresa Brandenburg 
Rating:
4.0

No problems

Steve Scott 
Rating:
5.0

The staff was extremely helpful, knowledgeable and professional. Great experience!

monte czaplezwski 
Rating:
5.0

Customer did not leave a comment.

SARAHI NUNEZ  |  Overall Experience 
Rating:
5.0

It was easy and fast

darren peters 
Rating:
5.0

Customer did not leave a comment.

Yusniel Perez 
Rating:
5.0

Customer did not leave a comment.

JEROME WOODEN 
Rating:
5.0

Morgan was exceptional! Thank you Morgan for your professionalism and assistance in being flexible and efficient regarding my motorcycle hauling trailer rental. I very much appreciated the help!

Michael Wood 
Rating:
5.0

Customer did not leave a comment.

Sharon Hernandez 
Rating:
5.0

Customer did not leave a comment.

Cody Cosner 
Rating:
5.0

Customer did not leave a comment.

Lisa Turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharmarke hassan 
Rating:
5.0

Be easier to access via telephone.

Alan Burd 
Rating:
5.0

Morgan and her staff are always so helpful. We rent Uhauls at this location on a regular basis for Oxford House and they're always on their game and going above and beyond for us. Thank you!!!!

Troy Jass 
Rating:
3.0

Inside of trailer had broken straps left by previous renter

Jerry Shears 
Rating:
5.0

The first lady was super nice and super friendly, helped checked the lights even when it was -1°. When return the item the guy was super helpful and was ready to go when I dropped it off.

Jacob Owens 
Rating:
5.0

Customer did not leave a comment.

kristina antillon 
Rating:
5.0

The manager and staff are always very knowledgeable and friendly. I rent Uhauls there with some regularity and Morgan & her staff are always going above and beyond for us. Thank you all….

Troy Jass 
Rating:
4.0

The equipment appeared awesome. Within 100 miles it became obvious it was not. 14 harrowing hours and transferring the load to another vehicle we were on our way. The store and people were awesome. The truck. not.

RAY Massie 
Rating:
4.0

They charged me twice the damage coverage

Javier Alonso 
Rating:
3.0

There were no tail lights on vehicle or flashers. When I called about it a representative ask me if I checked the fuses? What? U Haul is responsible for renting a safe vehicle I told her. I would appreciate so reimbursement as we had to follow the vehicle close bc I f no tail lights. Very upsetting driving at night in the dark. Feel free to call me Monday (402) 720-3533

Patti Saltzman 
Rating:
4.0

Customer did not leave a comment.

Kris Berlett 
Rating:
5.0

Everything went very smoothly

Kurt Tarkington 
Rating:
5.0

Customer did not leave a comment.

Steve Pawley 
Rating:
5.0

Customer did not leave a comment.

Steven Gibson 
Rating:
5.0

Nothing you guys are great

Jose Yepez 
Rating:
5.0

Customer did not leave a comment.

steven voorhees 
Rating:
5.0

Customer did not leave a comment.

Jim Jackson 
Rating:
3.0

Customer did not leave a comment.

LARRY Hillers 
Rating:
5.0

Everything went well and again they helped unload the car and I was very happy. Thank you.

Gary Burt 
Rating:
5.0

Customer did not leave a comment.

Jerry White 
Rating:
5.0

Customer did not leave a comment.

Connie Whitcomb 
Rating:
5.0

Customer did not leave a comment.

carolynn perkins 
Rating:
5.0

Customer did not leave a comment.

Steven Gibson 
Rating:
5.0

Customer did not leave a comment.

Richard Spangenberger 
Rating:
5.0

Never had any issues here. Staff was always friendly

Rachel Beekmann  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deon Branish 
Rating:
5.0

Customer did not leave a comment.

Ann Lammers 
Rating:
3.0

Again no one discussed the mileage with me they just charged me an extra $86 when I dropped off the equipment I rented.

Matthew Lueke 
Rating:
5.0

it is Good

Guled Muhumed 
Rating:
5.0

The young man that helped me @ checkout & check-in was the nicest employee I've felt with @ uhual. He made both vist quick & painless!

Justin Couch 
Rating:
5.0

Customer did not leave a comment.

danielle coonce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

danielle coonce  |  First Impressions 
Rating:
5.0

My issues were addressed and fixed right away by the staf who was extremly helpful and very nice.

Leila Daisley  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Sandra Gail sexton  |  First Impressions 
Rating:
5.0

The manager and staff were very friendly and extremely helpful. 5 stars

Troy Jass 
Rating:
5.0

Vehicle was clean; did advise the store that the transmission seems to be going out.

Lisa Willman 
Rating:
5.0

Customer did not leave a comment.

Brett sorensen 
Rating:
2.0

My rental agreement stated 1/4 tank of gas, which was incorrect. I had luckily taken a picture before I left the facility but when I called to dispute the charge the representative initially tried to give me grief regarding the rental agreement until I submitted the proof via email. They corrected the charge on the account as they should but had I not taken the photo I would have been charged an additional $52.57 for the fuel.

BROOKE DAY 
Rating:
5.0

Good

Omar Gonzalez Reyes 
Rating:
4.0

Customer did not leave a comment.

BILL Vaughan 
Rating:
5.0

My experience for my intended purposes/move above and beyond satisfactory from customer service, equipment rental /condition of equipment to rates for equipment. Any future needs it is good to have a place to turn to that one can trust the experience will be the same

milton kelly 
Rating:
4.0

Thank you for meeting all my needs. You are very helpful.

Richard Woodring 
Rating:
5.0

best service

emery schilowski 
Rating:
5.0

👍

ariel perez 
Rating:
5.0

Customer did not leave a comment.

Orion Bloedorn 
Rating:
5.0

Customer did not leave a comment.

Sandra Martinez 
Rating:
3.0

Customer service was needing some help. On phones more than attending to customers. Not trained properly and overwhelmed

Mike Wardyn 
Rating:
5.0

Customer did not leave a comment.

courtney lane  |  Overall Experience 
Rating:
2.0

Management was friendly and helpful, but unit was way more pricey than what it was worth. Very poorly lit; light from the hallway didn't reach into the unit. A single stretch of lights over each row of units could easily be installed at low cost. Access after office hours would have been nice too.

RUSSELL KLUGE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael Gilbreath 
Rating:
4.0

Customer did not leave a comment.

Evan Stewart 
Rating:
3.0

The staff was less than enthusiastic and seemed to be on something. The young lady that helped me seemed annoyed that she had to perform the function of her job. I can’t imagine this being a high demand job but moving is a stressful time and a little smile and thanks for coming would go a long way.

Jason Heath 
Rating:
5.0

Thank you staff was amazing

henry callejas 
Rating:
1.0

Tire & wheel came off trailer. Left me stranded - had to leave car. They moved car but still charged me. Break down cost me sale of the car. Had to take off work and go back to get it

Rich Siemers 
Rating:
5.0

Never have had a problem with our drop off location. The staff here in Grand Island, which we live, have always been helpful.

Kristine Juett 
Rating:
5.0

Service 100% very good 👍!!!!!

Luis Cabrera 
Rating:
5.0

Customer did not leave a comment.

larry greenwalt  |  Overall Experience 
Rating:
5.0

Great customer service from Lena and Randy. Keep up the great work. Thank you very much.

Dave Sevier 
Rating:
3.0

I was charged twice even though I paid too reserve it days ago. Mentioned it to the lady and she said they wouldn’t charge me twice. Turns out you have lying ass employees because I did get charged twice.

Kevin Cazares 
Rating:
4.0

Customer did not leave a comment.

Kristin Farrell 
Rating:
5.0

Customer did not leave a comment.

Terry Zwiebel 
Rating:
5.0

Customer did not leave a comment.

Jenny Palmer 
Rating:
4.0

We were charged a fuel surcharge, even though we only drove 6 miles and did not use the gas they indicated. Disappointed and frustrated.

Kelly Rae Ward 
Rating:
5.0

Nothing really you guys rocking

Jose Yepez 
Rating:
5.0

Customer did not leave a comment.

Jeff Lind 
Rating:
5.0

Container actually arrived early. It was mounted on a trailer for pickup when I artived. It was absolutely the best way to ship items from Nebraska to Washington State. I highly recommend this approach!

Phil Cane 
Rating:
5.0

Maybe staff on the return of equipment, kinda congested and it's on the customers to be considerate of the AM staff, having to ready line equipment

Katrina Battles 
Rating:
1.0

Charged me 900 dollars for a 197 dollar trip

Jason Stephens 
Rating:
5.0

Customer did not leave a comment.

pam wetzel 
Rating:
5.0

Very positive experience. Had truck ready to roll. Even moved company truck when there were no parking spaces since I had to leave my car overnight. Great way to go.

Lisa Meyer 
Rating:
5.0

The staff at this location are amazing!! Very friendly and eager to help. I would do business with them again anytime.

Chris Larson 
Rating:
5.0

The staff at this location was wonderful, kind, and very professional and knowledgeable. It was a wonderful experience.

Michael Goens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori Norvell 
Rating:
4.0

Customer did not leave a comment.

Mary Aldridge 
Rating:
5.0

Customer did not leave a comment.

Steven Dufek 
Rating:
5.0

Lena was amazing and ever so helpful! I have rented several U Hauls and this was by far the most welcoming customer oriented experience I have ever had! She is a great asset!

Tachele Limley 
Rating:
5.0

Nothing. I was quick to check out and quick to check in. It was a really easy process and I got exactly what I needed when I needed it.

Jeremiah Bennett 
Rating:
4.0

Keep doing what you’re doing. Staff was very helpful and personable.

James Davis 
Rating:
4.0

Customer did not leave a comment.

larry tomcak 
Rating:
5.0

Customer did not leave a comment.

Omar Romero 
Rating:
4.0

Customer did not leave a comment.

Bert Weaver 
Rating:
5.0

Customer did not leave a comment.

Tammy Tanner  |  Online Move In 
Rating:
5.0

Employees did a fantastic job, perfect experience!

Terry Falkena 
Rating:
5.0

I was charged for safe move and I had declined it. Besides that everything was fine.

Judith Leyva 
Rating:
3.0

Customer did not leave a comment.

Anthony Mark 
Rating:
5.0

Customer did not leave a comment.

Nate Gonzales  |  First Impressions 
Rating:
5.0

The location was understaffed so everything did not go as smoothly as you would normally like. However, the staff stayed very friendly and customer focused even when some of the customers were not behaving civilly. Sometimes everything goes according to plan and that is preferred of course. But, the thing that sets a company apart is when things don't go according to plan do they adapt and do everything they can to make it right? The employees at this U-Haul location went above and beyond to do everything they could to earn the business of every customer who walked through that door.

Allen Taylor 
Rating:
5.0

We had a leak and got nervous for our moving timeline and potential financial drawbacks. UHAUL was professional and courteous and addressed this right away and made me feel confident that we would be able to move on our timeline and not acrue additional charges due to the mechanical issue.

Stefanie Neal 
Rating:
5.0

great people to help you , would strongly recommend

emery schilowski 
Rating:
5.0

Customer did not leave a comment.

John Harris 
Rating:
5.0

They responded to my claim promptly, professionally and fairly. I appreciate the attention of the Supervisor of this store on grand island.

Diego Leon 
Rating:
5.0

Customer did not leave a comment.

Jill Bonk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VERONICA LUPARDO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey Barrett  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Hector Faz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Koepp  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

abel santiago  |  Overall Experience 
Rating:
5.0

Excellent customer service provided by Benjamin. He is without question store manager material !

abel santiago  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelly Larson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAM Billington  |  Overall Experience 
Rating:
5.0

NICE PEOPLE GREAT SERVICE GREAT PLACE TO DEAL WITH

joesph minford  |  Overall Experience 
Rating:
5.0

The staff was awesome, very helpful and kind. Entry into the storage facility with a passcode would have been more helpful and lights in the units. Overall a great experience.

LEILA MAXWELL  |  Overall Experience 
Rating:
3.0

Manager on site unfriendly and was not willing to assist in timely manner. I waited in line and he chose to wait on others before me. If I’d had time I would have tried to find another storage facility.

Tasha Winston  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lauren Spruce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vanessa lewis  |  First Impressions 
Rating:
4.0

Mr. Casto was very helpful and professional. The facility is clean and well managed.

Edrick Pejoro  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dianne Hunkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kasie McGee  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tammy bangs  |  First Impressions 
Rating:
5.0

The manager and staff were great to work with

tyler smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jody Novacek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector Faz  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christopher Jones  |  First Impressions 
Rating:
3.0

Never answers their phone had to go in person then did not check me out of 206 so then got to try to handle that

JEANIE MURPHY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK YOUNG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

layton arnett  |  Overall Experience 
Rating:
5.0

Staff is very helpful and represent their company very friendly and professionally. Good job👍🏼

MICHAEL RAYMOND  |  Overall Experience 
Rating:
5.0

I just dont understand why i didnt get a refund for useing my unit for the month?

yelonda Troxel  |  Overall Experience 
Rating:
4.0

The hours that i could get into my storage unit were hard when you work until 6 pm Monday thru Friday. It only give you an hour during the week to be able to access your unit. I kept papers that were needed and it was hard to get them before a Saturday. Other than that , the service was good. Not sure the employee's but a young gentleman, couldn't have nicer or helpful.

Vicky McLamb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandie Chesser  |  First Impressions 
Rating:
5.0

Thank you Robert!

RON FIORELLI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laura fentress  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Cherry  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

laura fentress  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy Mooney  |  Overall Experience 
Rating:
5.0

Good price for that big of storage unit.

Kathy Kaeser  |  Overall Experience 
Rating:
4.0

the unit I rented was too small,luckily they had a larger one available.It was almost a disaster!

Shelly Larson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher Armstrong  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

margaret wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDY HODSON  |  Overall Experience 
Rating:
3.0

Although the facility was clean there is minimal parking and the double lock system is a pain. I also believe the two rate increases in two years was outrageous.

ron shroder  |  Overall Experience 
Rating:
3.0

Accessing my storage before 7pm wasn’t always convenient. I wish the hours were later. I was disappointed to see there wasn’t a recycling bin. That could be a good earth friendly choice!

Lani Tucker  |  Overall Experience 
Rating:
5.0

Everybody is very helpful and accommodating for all my needs. Thank you!

Wilhelmina Marapao  |  Overall Experience 
Rating:
5.0

I've always enjoyed the customer service

Lisa Turner  |  First Impressions 
Rating:
4.0

Friendly staff that was helpful and worked to.get us the best options.

Teshawna Sawyer  |  Overall Experience 
Rating:
5.0

Everything went well during the two years we rented a storage unit.

ray absher  |  Overall Experience 
Rating:
3.0

Your hours of being open needs to be later most people don't get off work til 5 then only have til 7:30 to move stuff or access the unit needs to b til 9:30 or 10.

laddie vigil  |  Overall Experience 
Rating:
4.0

Your ramp was to steep with no anti-slip markers on the concrete. A little dangerous in the Winter when using the ramp with wet shoes and cart.

Michael Hoch  |  Overall Experience 
Rating:
4.0

Overall I had a very positive experience here. The only reason for four stars is because upon moving out I noticed lots of large dead bugs (mostly crickets) in my unit and on my things.

Jordan Mclaughlin  |  Overall Experience 
Rating:
5.0

Robert, the delivery person was an exceptionally helpful employee. His professionalism was appreciated.

Barry Nunnenkamp  |  Overall Experience 
Rating:
5.0

Comments emailed !

Elizabeth Goode  |  Overall Experience 
Rating:
5.0

Great experience and everyone was super helpful

Janelle Rosso  |  Overall Experience 
Rating:
3.0

The ramp leading up to the next Floor is so slippery especially while Pushing heavy carts. I’m surprised there aren’t any grip strips or traction of Some kind.

Lani Tucker  |  Reservation 
Rating:
5.0

Thank you

James Taylor  |  Overall Experience 
Rating:
5.0

I would recommend this location.

CHUCK PEARSON  |  Overall Experience 
Rating:
1.0

Charge more mileage

ALEXANDR caradjov  |  Overall Experience 
Rating:
4.0

Good experience

Mike Dinkel  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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