Customer Reviews for U-Haul Moving & Storage of South Lansing

596 reviews

1030 Pierpont Dr   Lansing, MI 48911

(517) 882-1278

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(517) 882-1278

1030 Pierpont Dr
Lansing, MI 48911

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gail Longdo  |  First Impressions 
Rating:
5.0

Very satisfied

anthony Scandrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Bushee 
Rating:
5.0

The person at the counter was very nice and helpful. Entire process from start to finish was pleasant

Patricia Paschick 
Rating:
5.0

Customer did not leave a comment.

Ann Alden 
Rating:
5.0

Staff are always very friendly

Carl Buonodono  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Austin Meyer 
Rating:
5.0

Customer did not leave a comment.

Jim Greenland 
Rating:
5.0

Not a thing. Great experience. Just what I needed to get a busy day’s job done. Helpful, friendly staff.

MICHAEL DAVID PRUITT 
Rating:
5.0

Always welcoming and very helpful

Natalia Reyes  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mary Richmond  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl Lehman 
Rating:
5.0

Keep doing what you’re doing!

Thomas Jones 
Rating:
5.0

None, everything was excellent thankyou.

SYLVIA VALLEJO 
Rating:
4.0

Customer did not leave a comment.

Christine Curtis 
Rating:
5.0

Would really Like a call about being charged twice to my account, besides that everything was excellent

Chad Baum  |  Overall Experience 
Rating:
1.0

We waited in an empty store lobby for almost 30 minutes before we were helped. Employee saw us and said he’d be right with us before disappearing for 20+ minutes. Rental vehicle was given to us with less than 1/4 tank of gas, multiple emergency light was on in the vehicle, tire pressure was low in every tire, windshield wipers were completely useless, you could barely see out the windshield. I’ve used uhaul multiple times in the past and this was the worst customer service experience I’ve had in a long time, I will no longer be using uhaul for future needs.

Rebecca Antczak 
Rating:
2.0

Well I was accused of not returning a dolly that I never received. Surely there is a better way to actually check these things (cameras, inventory count, etc) rather than calling and accusing a customer of stealing. The person who checked me in for my rental was great and that was the only positive thing about renting from Uhaul.

Taryn Almquist 
Rating:
5.0

Only problem is I had some moisture on the furniture little power mold, but everyone treated me great

Calvin McClinton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry Jordan 
Rating:
5.0

Customer did not leave a comment.

Timothy Herring 
Rating:
1.0

I returned the vehicle and I have put the gas in it on Dec 3rd. And now ur saying I had it 33 days no way .

Heather Vanalstine 
Rating:
5.0

Customer did not leave a comment.

Dave Elias 
Rating:
5.0

Hunter was very friendly and very helpful. Appreciate you.

Carl Buonodono  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felipe Garcia 
Rating:
5.0

Customer did not leave a comment.

Virginia Thielsen 
Rating:
4.0

Customer did not leave a comment.

ROBERT Jenks 
Rating:
5.0

Customer did not leave a comment.

Glenda Carlisle  |  Overall Experience 
Rating:
5.0

Assistance bilingual (English and Spanish)

Gabriel Rubio 
Rating:
4.0

Customer did not leave a comment.

Heather Banalistine  |  First Impressions 
Rating:
4.0

Very flexibleand helpful

Christine Cole 
Rating:
5.0

Very friendly service & easy to deal with.

Debra Winright 
Rating:
5.0

Best U-Haul I've been too and will keep going to for any future needs.

David Baker  |  Overall Experience 
Rating:
5.0

Miesha was very helpful and super nice. Hope I spelled that right

David SMith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brian eberhardt 
Rating:
5.0

Customer did not leave a comment.

Phyllis Kahari 
Rating:
3.0

Nothing

robert coryell  |  Overall Experience 
Rating:
5.0

Friendly, helpful man assisted with unloading vehicle from transport. Wish all locations were this easy!

Rick Wright 
Rating:
5.0

Customer did not leave a comment.

IBRAIN LEON 
Rating:
5.0

Customer did not leave a comment.

Eric King 
Rating:
5.0

Customer did not leave a comment.

David Foreman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Phillips 
Rating:
5.0

Customer did not leave a comment.

paul warne  |  First Impressions 
Rating:
5.0

Guy that helped me was very nice

Charles Rutan 
Rating:
5.0

Customer did not leave a comment.

ahmad owens  |  Overall Experience 
Rating:
5.0

Helpful staff, no issues with hookup or return.

Robert Osmer 
Rating:
5.0

Never left the premises but the guy won’t allow is to get refunded because after we got the tow dolly couldn’t get a hold of the seller

Tom Her 
Rating:
5.0

Amazing customer service made my move much easier

Tabitha Hunter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Baker 
Rating:
5.0

The employee I was helped by had excellent customer service

Bobby Smith 
Rating:
1.0

I rented a U-Haul from this location, pick up went fine but it all went down hill from that. We ended up needing it longer then expected but I had work early in the morning and I was not able to extend it while I was at work. The truck was due back at 3 and at 3:08 my phone was getting blown up by employees, I was unable to answer so they went to voicemail. When I got off work I extended the trip. However even though it was extended and it said so online they were still calling me. Well we ended up needing it a additional day and we extended it online and it took the money but at some point the transaction got reversed but my additional money was not refunded right away so we didn't know that it got reversed. Well the next day i got a threatening text message and 5 calls at 8:19 am back to back saying if I did not that the truck returned on their lot in the morning when they opened it was going to be reported stolen. So keep in mind renting from here if you are 5 minutes late prepare for texts, back to back calls, and threatening text messages for no reason. Also come Monday morning (the MORNING i got the threating text) the last payment that was reversed ended up being reversed again and fully processed. So for the whole rental we never went over out time but got constantly harassed. Highly recommend another store because this one is ridiculous

Dalton Pitre 
Rating:
5.0

I was surprised at how quick it was to drop off. Staff was helpful and courteous! I’ll be back!!

Gordon Young 
Rating:
5.0

Customer did not leave a comment.

David Bonotto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT JOHN KELLOGG  |  First Impressions 
Rating:
5.0

I have used this location before the people are very nice

SCOTT THOMAS SABINS 
Rating:
4.0

Customer did not leave a comment.

Mark Smith 
Rating:
1.0

Individual that hooked up my car did it incorrectly. When I left the facility, the trailer came right un-hooked on the road.! I was lucky I had safety chains

Joseph Kurtz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Mutschler 
Rating:
3.0

Customer did not leave a comment.

Regina Ajak  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jerome Pace  |  Overall Experience 
Rating:
4.0

Great customer service! Staff was very nice and attentive if I needed help with getting in. I just think the price is too expensive for the size of a unit, but that’s corporate America for you.

Rachel Beatty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZANE TED LONGDO 
Rating:
5.0

So far I couldn't be more pleased with my rental storage unit. The building is fantastic as it was a renovated hotel and I have a fantastic view from the 7th floor plus my unit is so clean and accessible and even has a bathroom right next to it.

David Wiseman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua Johnson 
Rating:
5.0

Customer did not leave a comment.

ADAM JOSEPH FORD 
Rating:
5.0

Customer did not leave a comment.

Christopher Norton-Beavers 
Rating:
5.0

Dustin was very helpful and friendly.

Heath Barnhart 
Rating:
3.0

The sign outside said wait in the vehicle at the return station. I did, and an employee walked right by and looked at me sitting in truck. I continued to wait and finally went inside to do the return. It took several minutes to do the return and I asked if receipt would show the actual number of miles I drove. I was told yes but when I got the receipt it only showed the number of miles allotted. I told the lady at desk it didn't have the actual mileage and she made me wait until aft she waited on the next person in line. I appreciate the vehicle we rented but wasn't real pleased with the return staff.

Patricia Paschick 
Rating:
4.0

Great customer service. The truck could have been in better shape. I did have issues with uhaul movinghelp movers and storage at another location but this location did well.

Darrin Billingslea 
Rating:
3.0

I had great service and no complaints

Christie Rue 
Rating:
5.0

Customer did not leave a comment.

rachel davis  |  First Impressions 
Rating:
3.0

They need to fix the floor in the unit I had, it had two pretty good size holes in the floor, I stepped in o e and twisted my ankle, and they should make sure the units are clean before they rent them back out, mine was not I swept it out before I put anything in it.

matt franks  |  Overall Experience 
Rating:
5.0

I could not personally be there to move in our storage items, however, everything worked out great! Thank you.

beryl robbins  |  First Impressions 
Rating:
5.0

That location in Lansing Michigan on pierpont has wonderful customer service and workers that really do a good job / Hunter, Dustin, and the manager great guys

Cathy Hicks 
Rating:
5.0

Very nice facility. I would recommend it to anyone.

chris schray  |  Overall Experience 
Rating:
5.0

Dustin was very helpful, polite and professional. Thank you for making a difficult situation easier. Carol Taylor

Carol Taylor 
Rating:
4.0

Customer did not leave a comment.

Julia Anderson 
Rating:
5.0

Staff was very helpful with the entire process

Amie Howe  |  First Impressions 
Rating:
5.0

Hunter is always super helpful and the staff there is always great and kind to me. I've been a repeat customer and won't hesitate to use your location again.

laura olson  |  Overall Experience 
Rating:
1.0

Drop off location refused to repair equipment and did not have replacement then never checked in equipment and I was charged again

James Schledorn 
Rating:
5.0

Customer did not leave a comment.

Rob Darnold 
Rating:
5.0

Customer did not leave a comment.

Sasha Rudow 
Rating:
4.0

Great location great service. Thank you

patrick mckay 
Rating:
3.0

Customer did not leave a comment.

Thalia Veloz  |  First Impressions 
Rating:
5.0

This is my first time using a storage facility, so my review is based on it only being 48 hours since purchase: So far, the facility seems to be very nice. The unit size I requested wasn't available, but the staff was/is highly resourceful, knowledgeable, excellent communicators, friendly/courteous, and professional. The building and grounds at every point I've seen are clean and appear to be well fortified. I'm happy with my choice.

Tashara Alvarado  |  First Impressions 
Rating:
2.0

-Was not able to contact the storage unit facility during business hours for issues that only personal could answer, always transferred to to a CCR. -Policies of what can & can not be done at the facility was not clear when speaking to all Uhaul personal that I've spoken to. -While the staff were friendly, felt out of place based on how I was treated versus other patrons. Received less than great service based on these experiences.

Vincent Maule  |  Overall Experience 
Rating:
4.0

Customer service needs to check gas in vehicle before customer arrives and before they leave

ronald jones 
Rating:
5.0

Great job- employees were very helpful!

WESLEY BUTCH 
Rating:
5.0

The gentleman who attached the trailer at hookup, and the one who disassembled it at return were both very professional and courteous. Excellent customer service from those two. Made it easy.

Tyler DeLong 
Rating:
5.0

Customer did not leave a comment.

CONNIE ANKNEY 
Rating:
5.0

The location, staff, and equipment were great. My issue is with U-Haul and their logistics/coordination, which is terrible. My equipment location was moved 3 times, with this last time being 2 separate locations where I had to pick up the truck in Lafayette...travel to Crawfordsville for the auto transport....travel back to the original location to put my car on the transport and then move to my move location to meet the movers. Talk about adding stress to an already stressful day, terrible coordination on U-Hauls part and I will do everything in my power to never use U-Haul again.

Jason Carter 
Rating:
5.0

The location, staff, and equipment were great. My issue is with U-Haul and their logistics/coordination, which is terrible. My equipment location was moved 3 times, with this last time being 2 separate locations where I had to pick up the truck in Lafayette...travel to Crawfordsville for the auto transport....travel back to the original location to put my car on the transport and then move to my move location to meet the movers. Talk about adding stress to an already stressful day, terrible coordination on U-Hauls part and I will do everything in my power to never use U-Haul again.

Jason Carter 
Rating:
5.0

Best U-Haul location ever! Glad it’s close.

Tyler Vickers 
Rating:
4.0

Customer did not leave a comment.

Henry Bordayo 
Rating:
5.0

They were very helpful

SCOTT THOMAS SABINS 
Rating:
5.0

They was great, trying to help make sure I ain’t victim of fraud .

Christina Lutzick 
Rating:
5.0

Logan looked out for me in a major way with taking care of me as a customer, I suggest his manager give him a raise because customer service was through the roof and hard to find

ZANE TED LONGDO 
Rating:
5.0

Excellent location. Nice flat lot. Easy access. Very helpful staff. Very clean and organized.

Thomas Baughman 
Rating:
5.0

Customer did not leave a comment.

Ken Milne 
Rating:
5.0

Guys were on point the entire process, had a trailer rented without a reservation and was back on the road in about five minutes. Great experience, I will be back

mike thomas 
Rating:
5.0

Very good service. Quick and easy. Well done.

Brett Cone 
Rating:
5.0

Customer did not leave a comment.

SHEILA ANN 
Rating:
4.0

Lower your prices!

Jeffrey Thomas 
Rating:
5.0

Customer did not leave a comment.

NICOLE MACRAE 
Rating:
5.0

Awesome service

JOHN BRETTON WEISMAN 
Rating:
4.0

Customer did not leave a comment.

William MORGAN 
Rating:
5.0

Dustin is the best employee. He went above and beyond for me. I was in a lot of pain yesterday when I got out the truck and he brought my car to me. I did not expect that and was hobbling over. He definitely made my day! Great man and employee!

Francine Barksdale 
Rating:
5.0

Customer did not leave a comment.

Jacob Jarvis 
Rating:
5.0

Customer did not leave a comment.

Katelyn Smith 
Rating:
5.0

Customer did not leave a comment.

john cox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia middleton 
Rating:
5.0

Maybe have a buzzer to push if nobody is at the front desk, because of doing rounds. I know they lost one customer because we couldn't find anyone.

Tina Blaylock 
Rating:
4.0

Customer did not leave a comment.

Todd Couture 
Rating:
5.0

We drove a brand new U-Haul to Florida! It was the best experience ever!

Diana Giguere 
Rating:
5.0

Great staff to work with

ron hicks 
Rating:
4.0

Customer did not leave a comment.

Ray Woods 
Rating:
5.0

Congratulations!!! To, Mr. Hunter!! Helped me, throughout process!! Showed me how to's! Very Soft Spoken!! Put me@ease!! When! I needed help!! Great!! Selection!!

Geanette Dawley 
Rating:
4.0

Customer did not leave a comment.

ERIC ROSSOW 
Rating:
3.0

It’s really frustrating to be charged for going over in mileage when I drove to the locations I indicated to the representative I spoke to. I drove from the pick up (Ann Arbor) to the place I was moving from (Dexter) to the place I was moving to (East Lansing) and to the drop off place (Lansing). My only stop was for gas. If I informed the representative of this, I would assume the mileage would be sufficient to cover the distance I indicated.

Lauren Spencer 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SCOTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine Eickholt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Chalmers 
Rating:
2.0

Had to locate an employee. Found 5 employees stairing a a golf cart in the bay instead of looking out for customers. Was not very happy. Customer service was poor and employee looked to be having a bad day. Don't know why I typed this out nobody will read this let alone do anything about both locations.

Thomas Bond 
Rating:
4.0

I think it was a good value.

Richard Morris 
Rating:
4.0

Customer did not leave a comment.

Rebecca Darter 
Rating:
5.0

Customer did not leave a comment.

Tiffany Pettway  |  Overall Experience 
Rating:
5.0

Awesome place. Regular dealer and it shows..

Henry Schmidt 
Rating:
5.0

Customer did not leave a comment.

Darby Anderson 
Rating:
5.0

Zach was very helpful and polite!

Jill Siegrist 
Rating:
3.0

Customer did not leave a comment.

Stephen Brock 
Rating:
5.0

Customer did not leave a comment.

Calvin LaBelle 
Rating:
5.0

Customer did not leave a comment.

John Greathouse  |  Overall Experience 
Rating:
5.0

I would like to call out the customer service representative that was there Zachary. Polite, helpful, knowledgeable, friendly, he was great. Renting a Uhaul is concerning - there's a legal contract, a lot of additional fees that you can't control, things that can go wrong, etc - and he was the one part I didn't have to worry about. This was actually the second trip we had to make and he was just as great the again as he worked out a couple issues. Also side note - the 20' truck was actually a lot nicer than the 27'. The ride on the 27 is pretty harsh, even fully loaded with furniture.

Terence Conklin 
Rating:
5.0

Mobile app is clunky to use for check in and truck return. Actually faster to go to the counter for your needs with all the pictures that have to be taken of everything. Fortunately, someone was at the location because during mobile check in, the key to the truck was not in the lock box but inside the store. Defeats the purpose of convenience.

John Manning 
Rating:
3.0

Feb 3rd we had that giant snowstorm headed our way , we has to go to Charlotte Mi, we were trying to get some furniture delivered so we could go to Jackson Mi and pick up our new furniture. We had a 6×12 trailer reserved for 6pm my husband was there w and 1half hours early because he works near there, rather than driving home to Leslie and back he asked if we could get the trailer earlier. He was told yes if we wanted to pay full price for the 2 and1half hours. No one was using the trailer. It was just sitting there. Just for good customer service and considering the coming snowstorm he could have let us take it without charging for the whole day. So we had to pay for 2 days when we only needed 1, couldn't do anything because of the weather and the whole weekend was messed up. We won't be using u haul again anytime soon. Thanks uhail for taking our money.

Cora Mcghee 
Rating:
1.0

I was overcharged for my rental I drove 32 miles and I was charged for 86 my receipt states the beginning mileage was 8135 which is incorrect the vans odometer read 8189 before I began my drive from your south lansing location to eaton rapids mi and back I have a photograph of the odometer before i began my drive the van was returned at 8221 as stated in the receipt your company's records were incorrect and I've been charged because of it I don't think I will be renting from u haul again or recommending them to anybody

Chris Sickles 
Rating:
5.0

Customer did not leave a comment.

ORENEDIANNE FULGHUM  |  Overall Experience 
Rating:
4.0

I booked our trailer rental online to be picked up at a location in Mason, Michigan close to our home. We were contacted the day before the scheduled pick up that we had to go to Lansing - further from home. We were not offered a discount for having to travel, but were charged $20 for returning at a location different from where UHaul told us to return to. I'm not sure how the drop off location was chosen as it was 45 miles from our destination as opposed to 5 miles to where we actually did the drop off. I would like that $20 refunded.

Amy Hinkle 
Rating:
3.0

Customer did not leave a comment.

kanesha yentzer-troy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Kirby 
Rating:
1.0

The damage to my belongings from the herd of mice running rampant was ridiculous. The items that were destroyed can not be replaced at least some of them can not be replaced . Consider that cost when deciding on a storage , they acted like it was no big deal when I told them about the problem.

Leland Marsh  |  Overall Experience 
Rating:
5.0

Service was excellent, staff seemed to really be on top of things all the time especially when Jane moved to manager in that location. I will definitely recommend anyone I come across to store there.

ahmad owens  |  Overall Experience 
Rating:
4.0

You still had mice

PATRICIO MENA  |  Overall Experience 
Rating:
5.0

I got stuck in the storage units last night as my access code expired on me and the manager was nice and explained how to regain access. I’m very happy with how nice everyone was to me.

Amalia Imeson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Toya Price  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John Howlett  |  Overall Experience 
Rating:
3.0

I wish you pro rated. It think it's ridiculous you don't also, the girl that closed my account was rude. I was shocked by it, everyone else was great.

Jodie Stamatakis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Bazzett  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

natalie McIntyre  |  Overall Experience 
Rating:
5.0

GM was very friendly and helpful and facility was always clean

sara Hensley  |  Overall Experience 
Rating:
2.0

Jane is awesome! The facility is top notch…clean, well maintained, safe, secure and convenient. Great feeling knowing my belongings were safe. Thank you!

LENA QAHWASH  |  Overall Experience 
Rating:
5.0

Service was great other than they forgot one furniture pad but we didn't figure that out until after we left.

Kristal Anspach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Borruso  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sara Hensley  |  Overall Experience 
Rating:
5.0

Jade was very kind and helpful. She took time to make sure my trailer was spotless before I rented it which was greatly appreciated.

Addison Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary Prejean  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sheretha Banner  |  Overall Experience 
Rating:
5.0

Jane’s a great manager. Very friendly and helpful. Much better than the previous manager here that is certain.

Dustin Hidey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karen ferry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steve Price  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gloria ray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy Mccarrick  |  First Impressions 
Rating:
5.0

Hope I spell his name right. Damien took care of everything. Did the job excellent. Give that man a dollar raise!!!!!!! You wont find jobs and people who care about what they love to do in this world today.

Mark Cromwell  |  First Impressions 
Rating:
5.0

The staff was very nice and helpful.

Jodie Stamatakis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Bazzett  |  First Impressions 
Rating:
3.0

There were several times in the winter that there were issues with the security passes to log in not working. The large center door didn't always close. One of the elevators was broken. Shutting down access after 10pm to the indoor facility did not match with my work hours and made access difficult. The operators at the generic/after hours number have no idea what they are doing. They could never help me.

Monica Jakubos  |  Overall Experience 
Rating:
5.0

Access hours were not added until 10 pm, it is upon request and we were not notified about that.

Rahul Kadari  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PATRICIO MENA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

natalie McIntyre  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natalie McIntyre  |  Overall Experience 
Rating:
4.0

My Move out Date was March 3/10/2022

Cheryl Hayes  |  Overall Experience 
Rating:
2.0

I was honestly behind and was surprised that after 4 months or so, they were willing to work with me. I was never able to reach the store manager after multiple failed attempts. One of the representatives sent a text message to the managers personal phone while I was on the line with him marked urgent. I never heard from him and was never able to get a hold of him at all. And I lost all everything for $89.00 credit from selling it. It wasn't that I was delinquent in payment, I already knew this and when call I expected to hear that. But to tell me that I could still get my stuff and then not answer me back?

anthony lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMY MOYE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Hansen  |  Overall Experience 
Rating:
1.0

Staff were fine but don't buy a storage unit

Jacob Emrich  |  Overall Experience 
Rating:
5.0

The move in instructions were not clear on how checking in was required. However, the team there was very helpful and showed us everything we needed to know.

Scott Gorrell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Natalie McIntyre  |  First Impressions 
Rating:
5.0

Everything was great. I did notice that some parts of the walk/drive way in front of the 10x10 outdoor storage containers had a little flooding. I am concerned about the water drainage.

Marilyn Tennant  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

iobst esther  |  Overall Experience 
Rating:
5.0

I was lucky enough to get a unit on the first floor. The facility is clean and very secure. Plenty of carts available to assist in move-in/move-out. I like their billing process as well. I would highly recommend this facility for storage.

Jamaika Hawthorne  |  Overall Experience 
Rating:
5.0

If I had ANY problems at all and it was during business hours a staff member would be nice and helpful to a solution to my problem

LEONARD ASHLEY WILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Howlett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADRIANA ESMERALDA PRESAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany Lucero  |  First Impressions 
Rating:
5.0

Its spendy

ethan evans  |  First Impressions 
Rating:
5.0

Thank you so much for working with me during this difficult time. I appreciate the kindness I received from everyone. Kelly

Kellyann McNeil  |  Overall Experience 
Rating:
4.0

Out lock was changed and we were never notified

Gennie Ray  |  Overall Experience 
Rating:
5.0

The first unit I moved into had an odor. I mentioned it to the manager Ted and he not only relocated us to an adjacent unit he literally helped. I appreciated that.

Ashlee Jones  |  First Impressions 
Rating:
1.0

The Manager Ted Harper gave the worst customer experience I’ve ever had. I’ve had to deal with him twice and he was exactly the same each time.

Jayson Altman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALULA GETAHUN MESFIN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROXANNE DANA GOLDEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brent Hale  |  Overall Experience 
Rating:
5.0

The manager was outstanding. They didn’t have the 6x12 trailer as the person didn’t return it. He provided me a truck at a discount and discounted the mileage. Made the move incredibly easy. Now that’s excellent customer service!!!

timothy gross  |  Overall Experience 
Rating:
5.0

Great location; super staff

Janice Peters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitchell Doyle  |  Overall Experience 
Rating:
5.0

This storage facility are well organized. Staff is eager to help and explain everything.

sergii domanskyi  |  First Impressions 
Rating:
5.0

Overall this was a good experience for us. Thank you!

SHEILA BRAKE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitchell Doyle  |  First Impressions 
Rating:
5.0

Very easy move in and friendly staff.

Analicia Hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Lesage Jr  |  Overall Experience 
Rating:
5.0

Great service

Joe MARTIN  |  First Impressions 
Rating:
5.0

Staff was amazing & facility is really nice

Shelby Schweri  |  First Impressions 
Rating:
5.0

Great service at this location! So happy with every aspect of my rental! People here are great and helpful.

Janice Peters  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole Sevenski  |  First Impressions 
Rating:
4.0

We’ll light and lots of security cameras.

SHEILA BRAKE  |  First Impressions 
Rating:
5.0

Extremely helpful staff.

valorie smith  |  Overall Experience 
Rating:
5.0

I’m not sure the name of the person that was working yesterday but he went up and beyond helping us move in. Younger gentleman very very helpful.

Daniel Bauman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brandon Smithwick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA MARIE EWING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Martinez  |  First Impressions 
Rating:
2.0

Ordered a 10x20, arrived to find two separate units reserved instead of one room. Had to contact office and they moved our unit to a 7x23.

James Stine  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Susan Hastings  |  Overall Experience 
Rating:
5.0

Female attendant helped me open, uload small amount and lock up. Very helpful.

Linda Gray  |  First Impressions 
Rating:
4.0

I switched to a bigger unit. However, didn't get checked out of the smaller one, which prompted a late notice.

BRIAN BAKER  |  Overall Experience 
Rating:
4.0

Only issue was the credit card/debit card reader and the access via the security cared

BRIAN BAKER  |  First Impressions 
Rating:
5.0

The manager Ted and his staff are very helpful professional people. They go that extra mile to assure everything is clean and provide excellent customer service. The facility is outstanding!

Walter Hoten  |  Overall Experience 
Rating:
5.0

Ted was extremely helpful and knowledgeable. He helped me pick out the correct size storage for my needs fast!

chase updyke  |  First Impressions 
Rating:
5.0

This is the nicest U Haul location I have visited. They were well stocked with supplies and the loading/unloading ramps are covered. We were given a tour of the facility and shown our unit.

Steven Vagnozzi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kasie Sperry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Hastings  |  First Impressions 
No reviews have been submitted for this location.

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