Customer Reviews for U-Haul Moving & Storage of South Hill

Rating:

3.0

Uhal at dog puke and smell awful upon pick up but I was stressed with the need for a uhal

Rating:

5.0

Vrest Service

Rating:

5.0

The sraff was very pleasant & easy to work with.

Rating:

5.0

Thank you Manager Tonya Holbrook for helping me out. She was kind, patient, explained things very well and I am Super Thankful she was helping throughout the entire process. She is amazing!

Rating:

5.0

Excellent staff

Rating:

5.0

Always have great service at UHaul on 20th Ave SW!! Rented trucks, trailers and storage units from them at various times over the last few years since relocating to Minot. Definitely have great customer service and always gives me the small town vibes! Thank you.

Rating:

1.0

Stand behind the name. I feel cheated and lied to. I took my SUV in to have a hitch installed for a 20 ft. travel trailer camper. I was told it wascexactly what I needed. When I went to pick uo my camper tgey told me it wasvthe wrong kind of hitch and wiring. I then took my car to the dealership and was told again this was the wrong thing. I then had to purchase a different hitch and wiring. I went to take the UHaul hitch back and have been met with unprofessional behavior and rudeness. There goes $570.00 down the drain. Thanks a lot UHaul, I'm glad I could count on you for your help!

Rating:

5.0

As a frequent U-Haul customer I find this location the best I have ever seen. The drive through service is awesome and the array of services available is outstanding

Rating:

5.0

Make sure they explain what to do if you go in person to get the trailer and what to do if you get the trailer online

Rating:

5.0

I can't think of anything that would have made my experience with U-haul any better. I couldn't have asked for more! Thank you for being here for me! Great people - Great service!

Rating:

5.0

Overall great experience.

Rating:

5.0

Everything went smoothly and the employee was very helpful.

Rating:

5.0

The staff here are amazing!! I'm so grateful to them and anyone who needs a storage unit should definitely speak with Tonya or Jennifer..they are all amazing.. thank you so much ☺️

Rating:

5.0

Great customer service, and loved how clean the building was. Very convenient being able to come and go when needed. Loved the security, and climate control! Would definitely recommend to others! 10/10

Rating:

4.0

Great place to keep your stores your items

Rating:

5.0

I had no problems when dealing with U-Haul, then had trolleys on either side and the place was clean, a good place to store your stuff

Rating:

5.0

Everyone was fantastic there. I end up not needing it after all, so I was only there for a very short time

Rating:

5.0

Tonya was very helpful and courteous.

Rating:

5.0

Excellent staff ! Clean storage and facility.

Rating:

5.0

Tonya went over and above to help us! Wonderful facility!

Rating:

4.0

Always a good experience with uhaul. Price was a bit high, however.

Rating:

5.0

Justin was amazing in helping me get started with finding the right size storage unit and going through the process of getting a unit. He was very courteous and knowledge, as well as being amazing to talk to from the standpoint of a friendly customer. After setting up our storage solution, we attempted to access it to see what the process was like and encountered an issue with getting in. He was extremely knowledgeable about helpful with solving our issue and getting us in.

Rating:

5.0

I think there should be proper utility dollys with straps mounted on the trucks for use in need when there is heavy appiances

Rating:

5.0

Maybe get a popcorn machine and give it away to the customers

Rating:

5.0

Need more Adrianna

Rating:

3.0

Although management at this facility holds a grudge against me for having a late return of a U-Haul and therefore, I don’t believe I could approach either of them if I were to have any sort of concerns or issues; I still do believe this facility is kept up with quite well. Before, I would ever need to inquire about another unit or issue, etc. i’m not entirely confident in maintaining at this facility due to the struggle to communicate with management. I rent a lot of U- Hauls, like renting a truck almost every week, a lot. At that frequency, eventually, things can happen causing a late return. I now visit another facility when renting trucks, as this location pretty much told me to go pi** up a rope the last time I tried renting a truck. That’s not quote for quote but in summary. Otherwise, I don’t feel this location could be kept up any better. Floors are clean and nothing noticeable that’s left in need of repair. Parking lot is easy to maneuver around in. No complaints.

Rating:

5.0

Right Johnny on the spot. Quick turnaround and friendly staff

Rating:

5.0

Service was excellent

Rating:

4.0

It was genius to hav me the unload zone in a heated bay.

Rating:

2.0

Hello, my family was making our first cross country military move. We reserved a 26’ft truck 2 weeks prior to moving day. The day before our reserved pickup we went to the location to get furniture covers and confirm our reservation. The representative, Jenn confirmed our reservation and said everything was in order. The next day when we came to pick up our truck, the same rep worked with us. She pulled up the contract and asked me to sign. I noticed that the truck was not a 26’ft but a 20’ ft. I told her this was incorrect and she said “we don’t have a 26ft truck available so we downgraded you to a 20’ft truck”. I said what about the one sitting in the parking lot. She said “that truck is for local use only” I explained that I ordered a 26’ ft truck because that’s what we needed a 20’ ft. Truck would not be big enough. She explained “someone should have called you to inform you of the change.” I asked her when someone would have called me and she said looks like yesterday. I informed her I received no call and even checked my call history. I was in the store yesterday so why didn’t she tell me then. Her answer was “ I only read what’s on the screen. Would you like to sign the new contract?” I told her NO and explained that I would have to call around cause I need a 26ft truck. I called the corporate line and they totally ignored the issue and stated there was nothing they could do. There were no other locations or companies that could get me a truck on time so we accepted the 20ft truck. The following day I returned to pick up a trailer and Jenn was there again. She asked me how the 20ft truck worked out? I told her it didn’t we had to leave behind a lot of things. Her response was, “ oh that’s just the worst isn’t it, When you move and there just isn’t enough space.” I couldn’t believe this response!!! NO WAY! She knew this was a problem I informed her it would be! At this I simply asked her if my trailer was ready for pickup and moved on. The whole time this location was the freaking problem!!! I couldn’t believe how poor the customer service was. It is safe to say I will NEVER use U-Haul again. I will also do my best to make sure friends and family never use U-Haul. This location is terrible and the fact that they are next to a military base, so they have a large customer base, and they know people have limited options allows them to give poor service with little care of the repercussion. How can you improve? Have the customers original order available. Be transparent and make multiple attempts to contact a customer of changes.

Rating:

5.0

We rented a van for 2 days. It was so clean and the seats were super comfortable. Great fuel mileage and great customer service.

Rating:

4.0

Only issue i had was the deceptive pricing. All advertised prices are $20-$30, and as usual the bill comes in around $130. Not necessarily too high, but i do think it should be made clear its going to cost that much. Ive used the services before so i knew to expect it, but again it would be better to advertise a price closer to actual cost.

Rating:

5.0

Nothing. Staff,location,the service and experience was excellent.

Rating:

5.0

The staff has excellent service, and everyone is so helpful. I would recommend this location to anyone that's looking to rent anything from this U Haul.

Rating:

5.0

Using the ubox was very slick and painless move across the country, loved it. So great the way it was shipped in an enclosed truck, on time, and stored in a heated storage until we pick up our things. Such a clean facility and the staff were very cheerful and very helpful.

Rating:

1.0

Hello, my family was making our first cross country military move. We reserved a 26’ft truck 2 weeks prior to moving day. The day before our reserved pickup we went to the location to get furniture covers and confirm our reservation. The representative, Jenn confirmed our reservation and said everything was in order. The next day when we came to pick up our truck, the same rep worked with us. She pulled up the contract and asked me to sign. I noticed that the truck was not a 26’ft but a 20’ ft. I told her this was incorrect and she said “we don’t have a 26ft truck available so we downgraded you to a 20ft truck”. I said what about the one sitting in the parking lot. She said “that truck is for local use only” I explained that I ordered a 26’ ft truck because that’s what we needed, a 20’ ft Truck would not be big enough. She explained “someone should have called you to inform you of the change.” I asked her when would someone have called me and she said looks like yesterday. I informed her I received no call and even checked my call history. I was in the store yesterday so why didn’t she tell me then. Her answer was “ I only read what’s on the screen. Would you like to sign the new contract?” I told her NO and explained that I would have to call around cause I need a 26ft truck. I called the corporate line and they totally ignored the issue and stated there was nothing they could do. There were no other locations or companies that could get me a truck on time so we HAD to accept the 20ft truck. The following day I returned to pick up a trailer and Jenn was there again. She asked me how the 20ft truck worked out? I told her it didn’t we had to leave behind a lot of things. Her response was, “ oh that’s just the worst isn’t it, When you move and there just isn’t enough space.” I couldn’t believe this response!!! NO WAY! She knew this was a problem I informed her it would be! At this I simply asked her if my trailer was ready for pickup and moved on. The whole time this location was the freaking problem!!! I couldn’t believe how poor the customer service was. It is safe to say I will NEVER use U-Haul again. I will also do my best to make sure friends and family never use U-Haul. This location is terrible and the fact that they are next to a military base, so they have a large customer base, and they know people have limited options allows them to give poor service with little care of the repercussion. How can you improve? Have the customers original order available. Be transparent and make multiple attempts to contact a customer of changes. Thank you and feel free to contact me.

Rating:

4.0

The only issue I had with my U-Haul experience concerned the price I paid. I visited the location in person on a Friday and received a written "quote" of $126 + tax for the rental I needed. On the following Monday, I called the location and requested the "quote" be changed to a "reservation" and my information was verified with no mention of a pricing change; however, two days later I went to pick up the rental trailer at 8:00 AM and discovered the rental fee had changed from $126 to $186. The only explanation given for the increase was, "Sometimes the prices change." Although U-Haul was concerned enough to text me multiple times over the weekend, asking me if I was wishing to upgrade my quote to a reservation, they apparently did not feel it was important to notify me that, "Sometimes the prices change" - even when that change is almost a 50% increase on the quoted price. It's very unfortunate that an overall excellent experience of renting from U-Haul has to be marred by a significant, unmentioned price change. Lesson learned - before deciding to rent from U-Haul again, I'll be sure to verify a concrete price.

Rating:

5.0

The guys running the place were great. Personable and great customer service, interested in our experience and opinion. Truly great guys.

Rating:

5.0

Very nice facility, friendly professional staff

Rating:

5.0

The lady who took care of us was fantastic thank you

Rating:

5.0

The management is so amazing! They are kind and friendly. They are all amazing 🤩

Rating:

4.0

The large garage doors for unloading the size truck we used did not work. That was a little frustrating. The staff is great to work with and explains everything and is very helpful.

Rating:

5.0

Staff was really friendly and professional. Thanks alot!

Rating:

5.0

They do their jobs well unlike ukiah which was an absolute joke.

Rating:

2.0

Everything was good except I was charged an extra 50 miles that I had already paid for.

Rating:

5.0

Customer service was great

Rating:

5.0

This location was wonderful, very bright and visible, clean and well maintained and staff was on the ball and exceedingly helpful. Thorough explanations on questions and speedy returns. 10/10

Rating:

5.0

Very friendly and helpful staff, super professional and accommodating.

Rating:

5.0

Great staff very helpful!!

Rating:

1.0

Get new owner/management

Rating:

3.0

Be less expensive

Rating:

5.0

I have dealt with u haul for many. Years all over the USA and they all have a great staff but mrs Tonya and Jennifer are the best of them all they. Take pride in what they do for your business as well as for the customers I'm proud to have had the contact with them keep up the good work

Rating:

5.0

Staff worked with me to deliver my items and all staff were very helpful and friendly.

Rating:

5.0

Placed my items in a unit while overseas for a year and all of my items remained secure. Never had any problems with billing or trouble with my power of attorney accessing the unit. Definitely recommend.

Rating:

1.0

The women who did not state her name was yelling at me I’ve the phone. She hung up on me staring chargers were valid and never informed us of having other charges. I paid uhaul and got another bill from them lying. When they gave us a truck that was filthy and out of order due to the passenger door not working.

Rating:

5.0

Both employees were extremely knowledgeable and willing to assist with any questions I had.

Rating:

5.0

The most secure place I’ve ever stored my stuff at. The staff was always helpful and friendly

Rating:

4.0

The billing issues were the only issue.

Rating:

5.0

AAA+++

Rating:

5.0

Excellent customer service

Rating:

4.0

Haven’t received my invoice via email as of yet

Rating:

5.0

The staff are helpful and the hours are convenient.

Rating:

5.0

I cant think of anything its a good location

Rating:

5.0

I always enjoy working with the staff at our U-Haul as they make it quick and get exactly what we need.

Rating:

3.0

Better general customer service , but we are still awaiting our refund for unused services.

Rating:

5.0

The lady was absolutely helpful. Had me signed up and on my way. Very knowledgeable. Thank you

Rating:

4.0

Enjoyed using your secure location and working with your employees. Thank you very much.

Rating:

4.0

As an overnight individual times when would be convenient for me wouldn't be for others.

Rating:

5.0

Excelente equipment and very professional people

Rating:

4.0

While the location and it's staff were excellent, Uhaul needs to be careful about reservations. I intentionally reserved this vehicle at a different location which was more convenient to me. I also received email confirmation of the reservation at the preferred location. Uhaul moved the location without notifying me and causing confusion on the day of pickup. Locations should never be changed without notificaiton.

Rating:

5.0

She was awesome thank you

Rating:

1.0

Very Rude and unhelpful stuff. As if moveing isnt stressful enough then getting told to “refer online for any questions” and card not even working to start off with…i got alll my stuff moved to a different facility and i wont be using this one again

Rating:

5.0

Very helpful.

Rating:

5.0

Great help anytime we needed it

Rating:

5.0

Excellent facility and great people. Thank you

Rating:

5.0

Service is excellent and professional

Rating:

5.0

Great place. I would reccomend them to others

Rating:

5.0

Jennifer was helpful, patient, knowledgeable and friendly. She is a great example of what customer service should be. It was a positive experience.

Rating:

5.0

Staff was extremely helpful and very professional

Rating:

3.0

Extra charges after return return policy on line impossible and then charged me 20 cause of there mistake on milage reading so unable to complete return on line then charge me for gas to fill tank and only had 3 quarters in gas when rented truck

Rating:

4.0

Even though I was given a 10x10 unit that was already occupied. Now I have two 5x5 units.

Rating:

5.0

This location is top notch. Plenty of clean, well-lit space both for parking outside and inside storage. My favorite perk of this location is the secure loading bay - unload your goods behind a closed overhead door, very cool. Tonya was super helpful and a pleasure to do business with. I would recommend this location to anyone in the area needing supplies or climate controlled storage. Thanks U-haul of South Hill, ND!

Rating:

1.0

The staff was rude, and probably the worst experience ive ever had, to pay 10$ for a “free lock” , and the storage unit was smaller than the one i reserved, when i went to return the truck the employees were nowhere to be found waited 5minutes and they were outside talking and smokeing cigs. Wouldnt answer. Any questions was told that “everything can be done online or thru the app”. So my phone happened to be dead, was exhausted from moveing myself with a toddler long distance and to get treated so poor by management i didnt even want a storage thru them or ever deal with them again

Rating:

5.0

The drop-off was really smooth.

Rating:

5.0

Jennifer was amazing in helping in every way she could.

Rating:

2.0

The door closest to my storage unit was not working. Made moving in much harder than it needed to be. The woman working was wonderful and apologetic.

Rating:

5.0

Thanks so much to the south hill team.😊👍

Rating:

4.0

Too expensive

Rating:

5.0

Thank you so much!

Rating:

5.0

The young lady who helped me was amazing and a pure joy!!!

Rating:

3.0

Price for outdoor RV storage and indoor climate storage is in no way competitive to all other facilities in Minot. After having our rates almost doubled and then shopping around this U-Haul facility is almost double every other facilities monthly rate and the other facilities offer way more features for 1/2 the monthly rate examples include gated security access, 24x7 access, 24x7 monitored security, RV insurance etc

Rating:

5.0

Customer care was amazing

Rating:

5.0

Friendly staff. Nice facility. Convenient loading bay and carts to use.

Rating:

5.0

I picked up my one-way in Illinois to move to Minot. The experience in Minot was fantastic (I cannot say the same for Illinois. Tonya and her staff are professional, kind and helpful. I will not shop around if I need to rent storage or a vehicle again. Coming right to Tonya and her staff.

Rating:

5.0

Well maintained facility and the cart where very convenient for moving things in and out of storage unit. The only thing that was kinda annoying was uneven entrance when going in and out with carts this would sometimes cause things to fall off of the carts.

Rating:

5.0

From the vary beginning we were told that at some point we would have to move our trailer to another parking space to allow lines to be painted on the pavement. All well and good. The only down side was that U-Haul repositioned the assigned parking spaces to “back in” spaces rather than the original “drive through” spaces! It is much easier to drop off your trailer in a drive through. Other than the slight disappointment the customer service is great, easy payments and personally contacted via text or phone with any updates.

Rating:

5.0

The one month of free storage for a one-way move was exactly what my family needed. They staff we're helpful in getting our unit setup in a timely manner. Fantastic!

Rating:

5.0

Staff is ABSOLUTELY AMAZING!!!

Rating:

5.0

All the staff were very helpful and professional. They went above and beyond to meet my expectations! Thank you so so much!

Rating:

5.0

Thank you did a great job friendly

Rating:

5.0

Great experience!! Friendly and helpful staff!

Rating:

5.0

The Lady that helped me was noting but respectful and helpful. She got my needs sorted quickly and efficiently. All around a wonderful experience, and I would definitely would consider going to her for my future needs.

Rating:

5.0

I was surprised to learn of the camper parking lanes. Thank you!

Rating:

5.0

The supervisor Ms. Tonya Holbrook is the best supervisor I have ever met in terms of customer service and professionalism. She is a great asset to UHAUL and should be acknowledged and compensated accordingly. The assistant Ms. Jennifer Adcot is also equally very knowledgeable and customer service oriented. She could equally run the place which makes the chemistry between her and Ms. Holbrook great and very beneficiual to the customer. UHAUL is also very lucky to have her as an employee and should let her know the great job she is doing and acknowledged and compensated accordingly. This UHAUL facility should be used as a model for others countrywide. These folks are great and should be acknoledged appropriately. For their sake, I will continue to patronize UHAUL. Please let them both know how good they are and how beneficial they are to UHAUL. Please thank them for me. If you have any question about Ms. Holbrook or Ms. Adcox, you may contact me at adiokitam@hotmail.com or 321-289-0295, thank you, Akpabio Akpabio, PhD

Rating:

5.0

Service representative was friendly and well plesent to work with

Rating:

5.0

Very favorable except

Rating:

3.0

We didn’t move in. How do I cancel my unit

Rating:

5.0

I want to especially commend the Manager Mrs. Tonya Holbrook for her impeccable no-good-second customer service. She goes beyond expectations to understand and service the customer to ensure complete satisfaction. She listens, understands customers’ needs and problems and come up with amicable best possible solution. She is a human first and puts herself in the customer's shoes and walks in the customer's shoes to ensure customer complete satisfaction. I have used U-Haul for many years even before the internet age and I have never met anyone or great individual like Mrs. Holbrook. She is caring, calm under pressure, extremely knowledgeable in what she does and above all always there for the customer regardless of time of the day and/or circumstances. She came to my rescue though off for the day at night and could have been spending time with family. When I had a problem, rather than make me wait till morning and at office hours, gladly reached out to help at that very odd hour in the morning that nobody else could have done. Mrs. Holbrook is an asset for U-Haul and U-Haul is lucky to have her as an employee and manager. With her skillsets and knowledge, Mrs. Holbrook is more than qualified to hold any higher position in U-Haul and continue doing fantastic caring job. Please help me congratulate Mrs. Holbrook for job well-done day-in-day-out and acknowledge and compensate her appropriately please. She is a keeper especially in these days where great employees are basically not commonplace or non-existent. She also works well with her crew who in-turn also work very hard to service customers well. I wish U-Haul had more Mrs. Holbrook and because of her selflessness and professionalism, I plan to continue giving my business first to U-Haul and recommend friends and others as appropriate. I could go on writing about this great human, but I'm sure you know how gratifying I am to have met her for my move solution. Because of Mrs. Holbrook, I will always be grateful to U-Haul for providing me with a satisfying peaceful moving experience. If you need more information on my experiences with Mrs. Holbrook, please feel free to reach me via email or phone on record. Thank you!

Rating:

5.0

The manager tonya, I hope I spelt her name right, was so amazing every time I went in. I came from out of state and moved here and she was so welcoming and i think it was amazing to show up in a new town and one of the first people I dealt with was so nice and helpful.

Rating:

4.0

Had a few problems with one staff member

Rating:

5.0

Always accommodating staff. Facilities were always clean and properly maintained.

Rating:

3.0

Tell me why I got the last bay when no one there? Tell me why no one made sure my ramp extended outward so I could safely walk off of it to unload my belongings ??

Rating:

5.0

Very nice people, helpful, willing to answer questions.

Rating:

5.0

Smooth fast transaction, much appreciated

Rating:

4.0

Everything was great until we went back at 7:50pm to try to put more things in our unit and we couldn’t get in.

Rating:

4.0

I had trouble getting hold of someone via phone after receiving a text to call them regarding my unit. Other than that, it was a very good experience.

Rating:

5.0

Everything was great I am just concerned that they got it figured out about the the missing To will Dolly.