Customer Reviews for U-Haul Moving & Storage of South High Point

1,799 reviews

1100 Trinity Ave   High Point, NC 27260

(336) 822-9549

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(336) 822-9549

1100 Trinity Ave
High Point, NC 27260

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The staff at this location are very kind and helpful. Everyone does an amazing job. Thank you for all you have done for us. We truly appreicate you.

mary king  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Daniel Sikes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela Pickrell 
Rating:
5.0

Customer did not leave a comment.

TYRONE JACKSON 
Rating:
4.0

Customer did not leave a comment.

Krizia McGraw 
Rating:
5.0

Toya at the location was really pleasant and helpful. Will use again!

Wynette Southerland 
Rating:
2.0

Don’t tell a customer it’s okay to wait until next day because of weather to return equipment with no charge if your going to charge them anyway

Alicia Brower 
Rating:
5.0

FREE PIZZA WITH RENTAL BE GRATE‼️ YA✔️👌☝️💪

CHRISTOPHER HALL 
Rating:
5.0

Both associates were absolutely the best I actually was running behind and they set me up with a new reservation and I was still able move the items I needed to

Jeremy Vasseau 
Rating:
3.0

Customer did not leave a comment.

William mcginn 
Rating:
5.0

Customer did not leave a comment.

kathy byrd 
Rating:
5.0

Going through a really tough time in life right now and this location is home to some of the most human customer facing employees I've encountered. Everyone I interacted with treated me with compassion and respect. When I informed them of my situation they almost bent over backwards to help us out. I'm no wordsmith to make this review even more glowing, but I thank everyone at this location from the bottom of my heart for their help and service.

DAVID CORNELIUS  |  First Impressions 
Rating:
2.0

The van smelled of smoke and the female employee was short tempered and rude to everyone including myself

Kim Sibert 
Rating:
5.0

Customer did not leave a comment.

Melina Zapata 
Rating:
5.0

Staff was off tha hook with customer service skills. 👏

Timothy wing  |  Overall Experience 
Rating:
4.0

Still haven't received an e-mail with the final bill.

Dwight Sledge 
Rating:
5.0

They were very helpful and made sure I had what I needed they made sure everything worked for my good

Cheryl Simmons 
Rating:
4.0

Never received my refund

Natasha Smith 
Rating:
5.0

The staff was very helpful especially the young guy name Terrance T. He went over and beyond his duties to accommodate us at the last minute. I'm very pleased with the outcome.

TOBIAS AKRIDGE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ted Jarnagin 
Rating:
5.0

Fast, friendly service. Easy rental!

Joseph Roberts 
Rating:
1.0

Customer did not leave a comment.

KEMUEL BOGLE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tony Christian 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Vanhoy 
Rating:
2.0

A woman employee was helpful, but the rest of them were sitting around and lacked any understanding of customer service.

Mike Wilhelm 
Rating:
5.0

I do not see a need for improvement. This place is always easy to pick up and drop off. The trucks are always clean and in good condition. I would highly recommend them.

John Lundeen 
Rating:
5.0

Customer did not leave a comment.

sarah tucker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demetris McCain  |  Overall Experience 
Rating:
5.0

I love that it’s more safer and secure.

MARKITA THOMASSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Enright 
Rating:
5.0

Customer did not leave a comment.

Niesha Wall  |  First Impressions 
Rating:
5.0

I was impressed with how quickly and smooth the process went!

NANCY SEDLOCK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vonda Brister  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candace Cassamajor-Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KARENA MOBLEY 
Rating:
5.0

Customer did not leave a comment.

Kaylynn smith 
Rating:
5.0

Customer did not leave a comment.

Hasan Mohaisen 
Rating:
5.0

I have to say that I have been storing my things in a unit there for almost 2 years and I have worked with Uhaul for a few years now getting trucks for work and Kelly from the store on Trinity Street in High Point is the best person I’ve ever met in my entire life she is the most friendliest, loving person she would do anything she can’t help anybody And she deserves the biggest raise in the world because she is an exceptional person. Her customer service is through roof from a scale of one to 10 she is off the Richter scale because she is amazing so I would recommend Uhaul to anyone and everyone!!!

BRANDIE HUMPHREY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Omar Little 
Rating:
5.0

Customer did not leave a comment.

Serxhio Orhani 
Rating:
3.0

Customer did not leave a comment.

LYNN BURKHART PERRY 
Rating:
5.0

The gentleman that helped us was great. Kudos young man.

Dan Tart 
Rating:
5.0

Excellent Services. The only thing is that the tire pressure gauge is not working properly since all tires are at the correct pressure but the truck keeps saying it has a fault. so it should be fixe to be on the safe side.

Jose Nunez 
Rating:
2.0

I've been using U-Haul for many years I just spent thousands of dollars relocating renting trucks 7 months of storage. I moved out of my storage 2 days after the monthly payments U-Haul does not prorate that is a rip off. I rented the truck I had nothing but problems with the app the app did not work to check back in I had to sit in the cold 10° waiting for U-Haul to resolve which this is the next day after I've returned the truck I still do not have a bill. I will not be using U-Haul again for any moving or storage means. I feel as a long time customer I should have been given a prorate considering I just spent thousands of dollars moving and storing my items. I'm done with U-Haul do you not contact me again I don't want to hear from anyone at U-Haul except my final bill which better not be a rip-off.

lawrence caine  |  Overall Experience 
Rating:
5.0

No complaints. never had an issue.

Ostap Duarte  |  Overall Experience 
Rating:
5.0

I moved out of my 3 storage units after a year due to the completion of a new home build. During this year, I have came to known Terrance, Latoya and YaYa (Jamal) pretty well. Always respectful. Always attentive. Always courteous. You have the right people in the right position. I’ve seen their interaction with customers firsthand. Quality people!

Thomas Campbell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus Darius 
Rating:
5.0

Excellent customer service in the store.

David Richardson 
Rating:
5.0

Customer did not leave a comment.

Ervin Ellington 
Rating:
5.0

Customer did not leave a comment.

Renata Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Khristine Cetino 
Rating:
5.0

Customer did not leave a comment.

MEGANJO LEDENICAN  |  Overall Experience 
Rating:
5.0

Great customer service! Terrance, Yolanda and YaYa are the best! Very courteous and respectful.

Thomas Campbell 
Rating:
5.0

Love uhaul they gave us an amazing deal in so we didn't have to lose anything and haven't even worried about anything since. Easy pay methods great value wonderful office that sends email confirmation for every payment.

DANIEL BAILES-OVERCASH  |  First Impressions 
Rating:
5.0

Nothing to improve. Terrance (Thomas, I believe) was fantastic to work with and super helpful! He made our experience great!

MICHAEL NUNN 
Rating:
4.0

The low pressure tire light kept coming on making me stop multiple times to make sure I wasn’t getting a flat tire. This was very aggravating

Dana Mason-Fitzgerald 
Rating:
5.0

Customer did not leave a comment.

Darian Quick 
Rating:
5.0

Customer did not leave a comment.

David Fields 
Rating:
5.0

I wanted to thank the ladies that works the day shift they have been a TRUE BLESSING to me & have wonderful SPIRITS. MAY GOD BLESS YOU ALL AND MAY YOUR 2024 & BEYOND BE BLESS BY THE BEST.

LaAciea Middlebrooks  |  Overall Experience 
Rating:
1.0

Will never use UHaul again!!!

rosemary hunt 
Rating:
4.0

Customer did not leave a comment.

David Ertter 
Rating:
5.0

Customer did not leave a comment.

Charayle Curtis 
Rating:
5.0

Customer did not leave a comment.

CHARAYLE CURTIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodtavian Medlin 
Rating:
5.0

Terrific Customer Service experience I will definitely recommend anyone in this facility....

emilio mojica  |  Overall Experience 
Rating:
1.0

Truck had no gas in it when I picked it up, check engine light was on when I picked it up, abs light came on while I was driving and said service advance trac, the rear end of the truck started to come around on me, and the alignment/steering wheel was out of alignment.

Shawn Ellis 
Rating:
4.0

Probably not their fault but the unit size I reserved was not available when we showed up. Quickly found a smaller alternative.

Adam Hawkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monique Mosley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeremy fuller 
Rating:
5.0

Was very clean and accessible

Bryant Greaux  |  Overall Experience 
Rating:
4.0

The worst moving experience ever, nearly everything in our box was damaged including my vacuum which was broken in HALF. There was nothing gentle or soft in the treatment of our goods per their advertisement. There were enough pads in the box to have cushioned everything but it looked like it was shaken like a snow globe. HORRIBLE HORRIBLE HORRIBLE

Linda Sylvester 
Rating:
5.0

Really nice place, very helpful, quick, and engaging staff.

Jeffrey Coe 
Rating:
5.0

Customer did not leave a comment.

GASTON NKURUNZIZA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Molander 
Rating:
5.0

Great cx service.

KEONA PHILLIPS 
Rating:
5.0

Make sure that the back of the truck is clean from last customer before sending it out and the truck doesn't leak

Ronald Nellis 
Rating:
5.0

Customer did not leave a comment.

Clyde Hiers 
Rating:
4.0

Customer did not leave a comment.

BARBARA PENDLETON  |  First Impressions 
Rating:
5.0

Very friendly love the staff and Latoya was so helpful.

CANDICE BOULWARE  |  First Impressions 
Rating:
2.0

I ordered the truck, 2 furniture dollies and a handtruck. The only thing that was available was the truck. The other items were not available and could not be found at any other location. It made things very difficult for us to move. We finally bought the items that we needed which cost a lot more than we had budgeted with uhaul. Disappointing item rental and service

Donna Blake 
Rating:
3.0

I followed the app’s instructions, but it did not mention the additional steps I needed to take to return the truck. Had I not gone in and spoken with the attendant, I would not have known to drive the truck under the canopy. Also, I don’t understand why I was charged for gas when I put gas in it (more than what I used). Pretty underhanded, if you ask me. And the truck was very old and used up. The gear shift was very hard to use.

Chase Terry 
Rating:
5.0

Customer did not leave a comment.

MONICA BRAILSFORD  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Elsy Smith 
Rating:
5.0

I've always enjoyed this uhaul and the people there. Before I rented a truck I had a storage unit and it was always clean inside at my unit. If I ever needed anything the folks there was nice and always helped. But I did have one issue with you app that I used to try to get my truck at 6 and that was it couldn't get my location right. I was at the right place but the app told me I wasn't. Other than that one thing I think the uhaul where I got the truck and had my unit was awesome!

Sonia Bergeron 
Rating:
5.0

The staff was extremely helpful and polite. They know their products and were a great help.

ALAN HILL 
Rating:
5.0

everything was great i was a little early but the lady helping me was very frerindly and took care of me

Harold Davis 
Rating:
5.0

May be back hope to get cheaper price…see you sometime in Dec…2023.

THOMAS SHEAN  |  Overall Experience 
Rating:
5.0

No improvements needed. Prompt and friendly service.

Marc Afflick 
Rating:
5.0

Customer did not leave a comment.

BOBBI GAULDIN 
Rating:
3.0

Over priced for a few hours

Conswella Camp 
Rating:
5.0

Customer did not leave a comment.

MEGANJO LEDENICAN  |  Overall Experience 
Rating:
3.0

The truck was making noise and was not safe to drive

Carlos Riveta 
Rating:
3.0

Customer did not leave a comment.

Julie Barnett 
Rating:
5.0

Customer did not leave a comment.

MEGANJO LEDENICAN 
Rating:
5.0

Customer did not leave a comment.

MEGANJO LEDENICAN  |  Online Move In 
Rating:
5.0

The staff were amazing, the facility always clean and well lite. For the ability to be so large, they maintained it so well! They are great! I live in Winston Salem but use this High Point location.

DaShawn Alston  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arlisa Gordon  |  Overall Experience 
Rating:
2.0

Feels designed for corporate storage with a confusing layout, weird hours and regular sized residential style doors for loading/unloading. I did not keep the storage unit. Do not recommend.

Jennifer Huckins  |  Overall Experience 
Rating:
2.0

Hours should be better represented online. This is NOT a 24 hour facility. Closes at 10 mon-sat, and is only open 9am-3pm on Sundays. ..

Jennifer Huckins  |  First Impressions 
Rating:
5.0

Huge and well lit for after dark drop off.

MARK DISHNER 
Rating:
1.0

Be careful your the belongings. This guys may take it.

Binod Pradhan 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Johnson 
Rating:
5.0

Customer did not leave a comment.

MEGANJO LEDENICAN  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

HAROLD BUMBY III 
Rating:
5.0

Customer did not leave a comment.

ADJ BARBOSA NOVA SPICE LLC 
Rating:
5.0

Good personal

ahmed hassan 
Rating:
5.0

This is the second time I've used this location for renting a truck and I have been super pleased! Because of the subpar experiences I've had at other locations in the state, I usually dread having to rent a uhaul truck. This location has changed my mind! Everyone has been super helpful and customer focused! Rare to find these days. Keep up the good work!

Jennifer Kucks 
Rating:
5.0

Excellent customer service

Nicole Billings 
Rating:
5.0

The return was quick and easy. The gentleman was extremely friendly.

JOE BOWMAN 
Rating:
5.0

Customer did not leave a comment.

Debra Nash 
Rating:
5.0

Customer did not leave a comment.

Jennifer Kucks  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael Kapp 
Rating:
5.0

Customer did not leave a comment.

Raven Douglas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HENRY HUCKS 
Rating:
5.0

Customer did not leave a comment.

Juan Carlos Palacios 
Rating:
5.0

Customer did not leave a comment.

David Skiff 
Rating:
5.0

Customer did not leave a comment.

Cindy Lomax  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy Lomax 
Rating:
5.0

I want to give special recognition to Joe for his excellent service and attentiveness to me and my experience. Great job!!

Margaret Green 
Rating:
5.0

Customer did not leave a comment.

Amy Strawser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CESAR WONG  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Erika Howard 
Rating:
4.0

Customer did not leave a comment.

Joseph Jennings  |  Overall Experience 
Rating:
5.0

The 24 hr storage access was very nice and convenient. The staff were friendly and very helpful. If I need any storage I would store with Uhaul again for sure!

Oleda Bailey  |  Overall Experience 
Rating:
5.0

Great customer service! No problems at all

THOMAS ALFORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Sanders 
Rating:
1.0

Customer did not leave a comment.

Kathy Ball 
Rating:
4.0

Was a bit disappointed with how the lady handled my closing process for my storage unit. She didn’t make note or anything on my unit and almost cause your company to charge me for a unit i turned in that morning. She never processed my closure which required me to call customer service to take care of that issue.

Elishia Lowery  |  Overall Experience 
Rating:
5.0

Terrance was absolutely amazing, professional, and very helpful.

Christpher Sykes 
Rating:
5.0

A little too pricey but overall good

JERMAINE CALHOUN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara King Archibald 
Rating:
1.0

Customer did not leave a comment.

KEMUEL BOGLE  |  First Impressions 
Rating:
5.0

The young lady that assisted me had excellent customer service skills, and the gentleman that received the rental when I returned it were very good too. Will definitely use them again.

Robert Morehead 
Rating:
2.0

I would rate it above average but before I moved my stuff in the storage it had roaches crawling everywhere!...that is not good!..and I really don't want roaches in my stuff at all!...staff was friendly, knowledgeable and prices is good I would recommend it to people but not with critters everywhere no!..probably a different location other than Trinity ave in High Point..thank you!

Arlene Laing  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oleda Bailey  |  First Impressions 
Rating:
4.0

Improvement: More vans needed

Cedric Burns 
Rating:
5.0

Customer did not leave a comment.

Gerald Gasser 
Rating:
5.0

Customer did not leave a comment.

Michelle Sanders 
Rating:
4.0

Customer did not leave a comment.

Carmen Horn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KERMIT GERALD 
Rating:
5.0

The two women that wanted on me were very very nice one black an one white that were so nice…

THOMAS SHEAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany Williams-Shaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elaine Humphries  |  Overall Experience 
Rating:
5.0

Everything went good the customer service was great I brought the truck back in good condition and everything was excellent I would recommend U-Haul to anybody thank you James

James Watson 
Rating:
5.0

Treated great by the staff. Like the facilities!

Riley Puckett  |  First Impressions 
Rating:
5.0

Continue to provide excellent customer service as the morning crew did on Saturday morning .

howard costen 
Rating:
5.0

Customer did not leave a comment.

DOMINGO REYES 
Rating:
5.0

Customer did not leave a comment.

Justin-Ray Dutton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamar Mcnair  |  First Impressions 
Rating:
3.0

The lady said "these are new trucks, please don't smoke in it" As soon as I got in I saw ashes in the door handle and on the door

Michael Nooe 
Rating:
5.0

Customer did not leave a comment.

Heather Adams  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DOROTHY THOMPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Keatley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaNyah McBride  |  Overall Experience 
Rating:
5.0

Service was great

ERIC LUPTON 
Rating:
5.0

Customer did not leave a comment.

DENA JACKSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles Head  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dennis Martinez 
Rating:
5.0

Saw the employees sweeping and mopping out the trucks. It was obvious they cared and took pride.

Chad Keyes 
Rating:
5.0

Customer did not leave a comment.

Dawn McNeal  |  Overall Experience 
Rating:
5.0

I can think of nothing. The tow dolly was ready to go upon my arrival. Jamal was very prompt and professional, got me going without delay.

Thomas Newcomer 
Rating:
5.0

Customer did not leave a comment.

Serelda Harper 
Rating:
5.0

All of the staff are amazing! I prefer this location.

Serelda Harper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVIE COX 
Rating:
4.0

Customer did not leave a comment.

Mark Johnson 
Rating:
5.0

Customer did not leave a comment.

Cynthia Keatley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori Clark 
Rating:
5.0

We will use this facility every year for our High Point student due to excellent service and facilities!

Susan Nichols  |  Overall Experience 
Rating:
5.0

Staff is friendly and helpful.

Mark Richards  |  Overall Experience 
Rating:
5.0

No complains and great service..

Trevor Alfred  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kathy Moore  |  Overall Experience 
Rating:
5.0

Thank you U-Haul as always I have been a long time dedicated customer and I am never dissatisfied. Thank you thank you thank you. Please keep up the good work.

Veleicka Jackson  |  First Impressions 
Rating:
5.0

Very easy and informative

Benjamin Harrington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renata Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tywon Mclamore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

keith littlefield  |  First Impressions 
Rating:
5.0

Really nice people to deal with I've made some friends

keith littlefield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonya Tillman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jina vinston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle Hansen  |  First Impressions 
Rating:
5.0

You guys help my moving experience with ease. It was very convenient being able to rent a truck and using the storage units. I had intentions on using the truck only but I switched my storage to you guys and saved more money. This place is clean and well organized. Thank you to the folks at the Trinity street location you were awesome!!

christina astrop  |  Overall Experience 
Rating:
5.0

We maintained this storage rental for 3 years and are very happy with our experience. The facility was always clean and well maintained, well lite and the staff always friendly. The ramps for loading and unloading were a plus and we always felt that our stuff was secured and safe at this location. Would use again and recommend to others for their storage needs!

Thomas Owens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bill bartz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brendan Goedeck  |  Overall Experience 
Rating:
5.0

Yes I would like to Thank Mr Joe and his son ya ya and boo boo for there hospitality. They made sure everything was right and got me what I needed thank you.

Kenya Simon  |  Overall Experience 
Rating:
4.0

The office staff seemed to be totally unaware that I had an active storage locker reservation open, butchery were able to get me fixed up with the right sort of unit in the end

Christopher Martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHAN WORTH  |  First Impressions 
Rating:
5.0

So clean and maintained in an upscale fashion. Also very reasonably priced.

jina vinston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Albert Armstrong  |  Overall Experience 
Rating:
5.0

Staff was always friendly and accommodating. Joe Sean, Tyrese, LaToya were always great to work with. Jermol who processed my move-out was very efficient. Though i dont remember all of the names, there were others over my years of renting that were very nice and helpful.

Rosa Burris  |  Overall Experience 
Rating:
2.0

My stuff got soak from something and the insurance company don't want to pay for the stuff I had to throw away, they are the worst, don't but the insurance and don't expect them to not steal your stuff.🖕

Sharon Blount  |  Overall Experience 
Rating:
1.0

This u-haul facility continued to claim they were calling me nonstop to update me on what each step of their process after the uhal truck i rented needing to be towed, THEY NEVER ONCE CALLED THE 2 NUMBERs ON MY ACCOUNT. Once the tow truck company came and got the vehicle I was no longer at the vehicle so I wasn't even made aware of where the vehicle was going to be so I can get any of my things out of it it took me 3 months to figure out where the truck was just so I was able to go to the tow company and gather my items out of the truck. The day I found out where the truck was I went there together my items that day and the following day as I walked into the towyard to once again gather some of my items there was a medical emergency that resulted in one of the Employees who were on call and working at the Tow yard Ended up passing away within 30 minutes of a heart attack of me being there so I wasn't able to gather any of my items out of the vehicle on day 2 of me knowing where it was at 1 day 3 the vehicle was towed back to the u-haul facility without my knowledge. Once again it took An extreme amount of phone calls, going up to the storage place that I rented the truck from, As well as going to the Tow company multiple times, and calling sheriff's department trying to figure out where the truck is so I can gather the rest of my items taking About 5 weeks. Still I have not received one phone call from u-haul telling me what is going on or how I'm able to do get myself where I have to go what do I have to do nothing not 1 phone call and I had an emergency number on file as well as my own cell phone and my mailing address. Now at this point it's been 5 months since the uhal truck needed to get towed, I go and listen to my voicemails for that day and there's a voicemail from u-haul telling me that I have a storage locker at the place that I rented the u-haul truck from originally also that there's been no lock on what uhal claimed to be my storage unit Without me ever opening a storage locker with u-haul in my life never signing paperwork for opening the storage locker never getting a phone call about this storage locker until 3 months later telling me by storage locker bill is 3 months past due That they were putting a lock on it and I would not be able to enter the storage locker until that bill was paid and that bill amounted to almost $900. Once I was able to get into the storage unit i was given less than 24 hours to empty out a storage locker containing my items from an entire 20ft Box truck that workers at uhal Emptied out the u-haul truck and put all my stuff in a storage locker and 95% of my stuff that I know was in the truck was not in the locker Which is most likely the reason they gave me less than 24 hours to get my stuff out of the locker before I noticed what was missing. And then 3 months after that was all said and done you all decided to call me and tell me that I owe them $10000 from renting the u-haul truck that I've never return the same truck that I talked about above. Never again will I ever go to Au haul place or even one of the knock off u-haul places to get any type of rental anything Nor will I ever send anybody including my worst enemy to get anything from uhal we are ALL going to Penske from now on

Racheal Cross  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jefferey Taylor  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tanitra Berryman  |  Overall Experience 
Rating:
5.0

When we arrived, we were greeted and welcomed to the facility. We sat down and talked about the storage spot we had. They done the best to make sure that we had what we needed. Great people to deal with!

Kwasavion WALLER  |  First Impressions 
Rating:
5.0

Staff is helpful and courteous. The restroom frequently is very unclean and out of tissue or paper towels. Need a few more FLAT carts with NO mattress railings when multiple people are there.

Robin Presnell  |  Overall Experience 
Rating:
5.0

Super, super nice staff - helped my out in a tight situation when I needed extra storage. Would recommend this facility to anyone in the High Point, Winston, or Greensboro area. I used the indoor climate controlled units on the second floor - I thought it’d be a hassle, but there’s a giant elevator and free moving trolleys so it was a breeze. Thank you!

Matthew Britton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy Suchalla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Franklin  |  First Impressions 
Rating:
5.0

The staff at that location has been stellar. I have had a few weeks of horrible customer service so I was blessed that your staff was so helpful and accommodating to me and my needs. I will most definitely continue to be a customer at that location

Joseph Rodenhizer  |  First Impressions 
Rating:
5.0

Kelly is great

Brandon Short  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anglea Tucker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melvina McLaurin  |  Overall Experience 
Rating:
5.0

The staff was very helpful and knowledgeable. It was completed in a timely fashion.

Tangelia Mckoy  |  First Impressions 
Rating:
4.0

Great staff and great communication!

Makisha Bullock  |  Overall Experience 
Rating:
1.0

ROACH INFESTATION! ROACH INFESTATION! INSURANCE YOU PAY FOR DOES NOT COVER THAT SO UNLESS YOU ALREADY HAVE ROACHES DON'T STORE YOUR BELONGINGS THERE!!!!!

April Dowell  |  Overall Experience 
Rating:
5.0

Move out was May 1st though….and they never replied to email.

Sonya Terrell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Allen  |  Overall Experience 
Rating:
5.0

Great place and convenient for college students and more. The staff are so very helpful and the units are SUPER CLEAN. Very nice!

Jennifer Scott  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Darien Miller  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jamar McNair  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ronn Cress  |  Overall Experience 
Rating:
5.0

Thanks for the service and looking forward to receiving the first month free as advertised

Trevor Alfred  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SAMAITHA ROBINSON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Roberta Jones  |  Overall Experience 
Rating:
5.0

Your staff that’s there was well understanding and got on top my issues within 24 hours, I couldn’t ask for more. The last lady took my money and my storage room was sold

SHEREE PRICE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Earlene Daphne Jackson  |  Overall Experience 
Rating:
5.0

Absolutely the friendliest staff on the planet. Could not ask for any better!!!!

KIMBERLY THOMAS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Dixon  |  Overall Experience 
Rating:
5.0

Very helpful staff and fast move in. Thanks.

Spencer Gordon  |  First Impressions 
Rating:
4.0

The representatives were very pleasant and courteous!

TANYA ROBERTS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Consuelo Pantaleon  |  Overall Experience 
Rating:
3.0

Overall this is a good facility. The only issues are the late fee is way too high for being a day late and I don’t like the fact of the auto withdrawal without me knowing..

JEANETTE ALEXANDER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miranda Barbee  |  Online Move In 
Rating:
5.0

I want to give praise to Terrance Thomas and Tonya. They went above and beyond. Thank yall for all that you done.

sonja corley  |  Overall Experience 
Rating:
5.0

The staff here are very friendly and eager to help , from me walking into the door to rent a uhaul truck , and bri going my things back to rent a storage unit I felt very taken care of and like I was in good hands .

Mohagany Blalock  |  Overall Experience 
Rating:
5.0

U-Haul made my moving experience great..

Sonya Dessio  |  First Impressions 
Rating:
5.0

The staff is very professional. I had a truly pleasurable experience.

Shirley Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim Green  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa Briggs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Briggs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Belinda Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAQUERA JORDAN  |  Overall Experience 
Rating:
5.0

A truly impressive storage facility. Clean, well organized and rentals at a reasonable price. My only minor gripe is the map of the facility from the Internet was buggy. So it didn't function smoothly. Otherwise, it is an all 5 star experience! :-)

Richard Flynn  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Bradley Duran  |  Online Move In 
Rating:
5.0

I have no complaints since Nicole has been there. Everyone there is very helpful. Thank you so much for all you guys do😊

Crystal Munn  |  First Impressions 
Rating:
5.0

The people were very helpful upon returning the truck

TANYA ROBERTS  |  First Impressions 
Rating:
5.0

Nicole, at the Trinity St. store in High Point, has a very professional attitude. She's great and she has great customer service skills. Thanks Nicole Deborha Stephens. Unit 1286

Deborha Stephens  |  Overall Experience 
Rating:
1.0

Y’all are garbage

Jennifer Wright  |  Overall Experience 
Rating:
2.0

In use to 24 storage but this closed at certain hours so i had to go without lot things i needed

Tammera Greene  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Dixon  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Joseph Jennings  |  Online Move In 
Rating:
2.0

The storage facility was always dirty. The bathrooms as well. No soap to wash hands. I saw a live roach when I moved in. The unit next to mine when I vacated was not emptied. Prior tenants left stuff behind. It waa not dealt with. Employee does not care about job. Just her boyfriend who hung around. Very unprofessional

donna morgan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Fairley  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

patricia bruce  |  Overall Experience 
Rating:
5.0

Terrance was a super person to work with! Very helpful and very friendly. The only concern I have that I brought up with Nicole is the lack of moving carts. We had the only two available in the facility. It took us several hours to unload a 26 ft truck and our units were upstairs and the furthest from the elevator. Others in the facility could not secure a cart and had to move their items one item at a time. This will NOT work when I make the decision to terminate my rental agreement. I have large pieces of furniture and carrying them that far is not an option.

Thomas Campbell  |  Overall Experience 
Rating:
3.0

Nothing like what rentals used to be when I was a property manager.

Cindy Wyatt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geoff Kallas  |  Overall Experience 
Rating:
5.0

There should be an access ramp on side accessible to vans and trucks

Cesar Ford-Morel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anglea Tucker  |  First Impressions 
Rating:
5.0

The facility and staff were above excellent.

Douglas Gregson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew Aucoin  |  First Impressions 
Rating:
3.0

My move out date that you are using is in correct my move out date was June 6, 2022. It was the day I signed the lease to my new place. The unit was empty and cleaned out completely. I even told the person at the desk that day as I was picking up the uhaul truck that I was moving out of my unit. Don’t know who dropped the ball on y’all’s end but sending me notices to pay a bill for rent that I have been loved out of and also sending letters to my mother whom is not On the rental agreement is probably against the law and I will inform her to check into that as well. And after months of text messages and notices and phone calls, hopefully it is corrected and we will not be bothered by uhaul any longer for payment of a storage unit that has been moved out of for months already. That unit was rented u set my name Robert Jolicoeur, my mother Patricia merely paid a month of the rent for me and you all took it on your self to reach out to someone pertaining to a bill that’s wasn’t really a bill at all. But y’all took it upon yourselves to contact someone and speak to them about my bill and that I know is illegal. You will be hearing about this further once I contact the lawyer.

Robert Jolicoeur  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bobby Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip Harrison   |  Overall Experience 
Rating:
5.0

Great facility! Very clean, well lite. The restroom was clean. Like the indoor loading zone but on the far left side the trucks are lower than the dock; was under the impression it was the same level. The center and far right are fine. Paying $69.95 for 5x10; be nice if you would offer discounts if people had to lease two 5x10s. The 5x10 price was equivalent of another local storage but the other facility was outside so your indoor was a great perk

Mike Kidd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Guy Chambers  |  Overall Experience 
Rating:
5.0

I will keep this uhaul facility in mind for future needs & would refer to anyone. 💯💯💯

Eric Bejourette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Norman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon brooks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerard Hardison  |  Overall Experience 
Rating:
2.0

I was under the impression i could turn my truck in early because of unforseen things on my end. Upon arrival it was the complete opposite resulting in an extra day charge for myself. When i was finally able to make it, someone was using my storage unit (still doesn't make sense how they even had access). They told me I had to pack my things in around someone elses items. I was charged the fee of a whole new truck at the end of it all. Still waiting to see if I can dispute the charge as it does not seem right considering the many inconveniences.

Maurice Luamba  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim KOLB  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brianna Stultz-Newsome  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

HOWARD SAUNDERS  |  Overall Experience 
Rating:
4.0

I would definitely use the U-hail service again. It was convenient, and the rates were comparable. The only issue I had was with billing. After I had setup auto bill pay a payment didn't go through-resulting in a late fee and a warning. Blamed on my bank, but there was no reason my card should've been declined. I had to spend a length of time with a rep that didn't work at the facility to get the late fee removed and adjusted. Thankfully, everything was fixed, just a bare, when I had taken the time to get things setup.

FREDDIE ALLEN  |  Overall Experience 
Rating:
4.0

Great customer service. A couple of employees had face or lip piercing which is a negative but everyone was nice to me.

JAMES SHILLINGLAW   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Philip Thomas  |  First Impressions 
Rating:
5.0

Agent was knowledgeable, efficient and knew what he was doing.

Ella Bert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean Collins  |  First Impressions 
Rating:
2.0

Everyone was great except Nicole. Maybe you should just allow everyone else to be customer facing and you do back end work.

Lindsey Montgomery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christen Joseph  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Stinson  |  Online Move In 
Rating:
1.0

The unit was so dirty and I couldn’t move in because it was so dirty

Amani Madden  |  Online Move In 
Rating:
4.0

The “check in” process is a bit laborious. Redundant questions

Phillip Harrison   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Regina Broadnax  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CALVIN GREEN JR  |  First Impressions 
Rating:
5.0

Very convenient and the people were very helpful and friendly.

Christina Crise  |  Overall Experience 
Rating:
5.0

Always friendly

joviah burns  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TANYA ROBERTS  |  Overall Experience 
Rating:
1.0

My storage was sold due to failure to communicate after I communicated with the facility and all they could offer me was an apology. Customer service was good when someone was available…don’t call because you probably won’t get an answer. Overall I ended up disappointed hurt and heartbroken over this whole ordeal.

Natasha Ingram Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denver Thomas  |  Overall Experience 
Rating:
5.0

Staff was super friendly and helpful went above and beyond to assist

joviah burns  |  First Impressions 
Rating:
5.0

Quick easy service, got my unit and everything went smoothly. Easy process, and friendly helpful staff.

MATTHEW YATES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clara Williams  |  First Impressions 
Rating:
5.0

Manager was super helpful and professional, and the facility was the cleanest storage I've ever seen.

Mac Boone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim KOLB  |  First Impressions 
Rating:
3.0

Bay doors need repairs, 2 of 3 were broken and unusable. Delivery truck would not fit in the one door that works. Loading dock needs a ramp for carts or ADA instead of just steps. Site needs more flat carts on hand. Staff was friendly and knowledgeable about the site but you must go inside the front office for all help.

Earlene Daphne Jackson  |  First Impressions 
Rating:
4.0

Great place and very nice and clean.

Jobie Donarski  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

lexi Jack  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Motosicke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne Woodard  |  First Impressions 
Rating:
4.0

All 3 representatives were more than helpful!

Teresa Hill  |  First Impressions 
Rating:
1.0

We had more than one unit. All of our belongings in one of the units was stolen. The manager, Nicole, was not helpful. If fact, it is very hard to get anyone to actually answer the phone there. We also kept getting late notices almost a month after moving out of the units. Again, we could rarely get in touch with anyone there, and I had to speak with someone on the 800 line to report it. Them not walking units is how our belongings were stolen. The insurance is also a joke. They said it was not covered because no evidence of forced entry and there was not video of the hallways.

Tori Cerda  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DANIEL BOLZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Miller  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michele Sullivan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

calvin hassell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtis Loudy  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAISHA EL  |  Overall Experience 
Rating:
1.0

the lady that helped us had an attitude and told us they didn’t have any more available units so she gave us two new ones but one of them had a lock on it. We then had to find another unit on our own to let her know what was really vacant.

Xion Hepburn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denver Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle Carney  |  First Impressions 
Rating:
5.0

The staff at the Uhaul storage facility on Trinity Ave in High Point make you feel so welcomed and take every bit of stress away. They were so patient with me, toook their time and explained the process very clearly.

Carmen Rush  |  Overall Experience 
Rating:
5.0

Very good customer service!

Demetris McCain  |  First Impressions 
Rating:
5.0

Definitely would use them again the company was very understanding easy to communicate with and friendly staff everyone displayed every positive role a customer service representative should display

Laquita Nixon  |  Overall Experience 
Rating:
5.0

Rented 3 units here, 2 of which I was able to use for free while we were moving for temp storage, because of an offer through Uhual for 1 month of free storage with a truck rental. That was amazing all on its own. Units were easy to access, clean, and carts were available to use. I don't feel it's any fault of the facility, but more flat carts (there were plenty of matress carts) would be a huge help. The employees were always friendly. Nicole Miller herself was super helpful and kind in all of our interactions, it felt like she took pride in the best way in doing her job,. We will likely be needing to utilize trucks and units in the near future and will be checking here first!

Diamond Foster  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angela Rodriguez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

April Dowell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

camika williams  |  First Impressions 
Rating:
5.0

The young lady was sweet and very understanding. She new exactly what we needed. I think her name was Natalie. Very knowledgeable of her job. ✨✨✨✨✨

Pauline Wise  |  First Impressions 
Rating:
5.0

Great Management!

Darius Chandler  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kristina Stump  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KATHRYN BRACE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANNON SANDERS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christina Crise  |  First Impressions 
Rating:
5.0

Nicole and staff are excellent. They accommodated all of our needs. Plus, kudos to the gentleman on duty the evening of 06/21/22 as he located my cellphone which I had left in a rental truck. Will do business with again soon!!!

DANIEL BOLZ  |  First Impressions 
Rating:
5.0

The alarm wouldn’t stop going off the whole time we were moving in but everything else was amazing.

Melissa Smith  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Patricia Fairley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TANYA ROBERTS  |  First Impressions 
Rating:
5.0

This was a really excellent storage facility. The staff/owner were incredibly helpful and pleasant. The facility itself was cool, easy to access and made moving in/out easy. I would definitely recommend!

Sharon Kriech  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH MAINES  |  Overall Experience 
Rating:
5.0

Theresa.She welcome my husband and I with patients and kindness. She's a people person. She deserves a raise

Ruth Matthews  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathlene Timmons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Hall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Eller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michaele Stafford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Bowman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark Shutt  |  Overall Experience 
Rating:
5.0

👍🏾

VERNELL MORRISON  |  First Impressions 
Rating:
4.0

The storage unit and staff were great, but the bathrooms were Always dirty everytime we went there.

REGINALD STATEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER GODBOLT  |  Overall Experience 
Rating:
3.0

The outside of the facility was poorly maintained. There was trash everywhere. It was confusing where to enter code. There was not a lock inside my unit as promised when I checked the locker.

Brittany Sikes  |  Online Move In 
Rating:
5.0

Nicole was very friendly and nice to work with. She also was open to answering questions being helpful in anyway possible. I really was impressed with this facility.

Terry Leak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Crosby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Maultsby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina Carroll  |  First Impressions 
Rating:
5.0

Great and helpful staff.

Janet Peters  |  Overall Experience 
Rating:
4.0

Everything was made easy for me

BELINDA WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAWLE ABRAMS  |  Overall Experience 
Rating:
5.0

Joe was awesome- helped me with my load and getting settled in.

David Clark  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steven Carreras  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

todd blackwell  |  Overall Experience 
Rating:
5.0

Clean and friendly facility. Dock for storage unloading and loading with flat cars for moving boxes to unit made easy

HOWARD SAUNDERS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOYCE CENTRY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather Miller  |  First Impressions 
Rating:
5.0

Your agent was very knowledgeable,and friendly! Service with a smile

Troy Comer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lena McCullough  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danny Conyers  |  Overall Experience 
Rating:
4.0

The guys that worked customer service were always kind, helpful and fun to deal with. Things got a little messy towards the end of our rental but I could tell that there was an effort being made to take care of the issue.

ginger martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Clark  |  Online Move In 
Rating:
4.0

The only issue I have so far with U-Haul is the application that must be completed there at the office, I don't like nor do I understand the reasoning behind requiring false information on the application, yes I said false, my wife and I only have one address that we live at and two cell phone numbers. I was required to provide three phone numbers to which I don't have and two addresses to which I don't have, so your policy is causing people to give false information in order to complete the application (without the false information I couldn't complete the application, therefore no unit to store my stuff). This is a bad practice to expect people to make up addresses. I hope you will change this practice soon.

DEAN HEWITT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMMY WILLIAMS  |  Overall Experience 
Rating:
5.0

Facility is immaculate, plenty of moving carts available, excellent indoor loading docks! Staff was helpful and informative. Overall great experience!!

Susan Malloy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward Hopkinson  |  Overall Experience 
Rating:
2.0

We were told there would be a free lock included in our unit. When we got there with all of our things, there was no lock. This is an inconvenience because it was after hours when we arrived with our things. We were left with all of our things and no lock to secure it.

Walter Burnette  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chandra Williams  |  First Impressions 
Rating:
5.0

Very friendly and helpful.

Brandie Humphrey  |  First Impressions 
Rating:
3.0

Needs 24hr access. Like a lot of people I work long odd ball hours. Would be very convenient to access my things at 2,3,4,5,am ECT!

CHRISTOPHER HALL  |  First Impressions 
Rating:
5.0

I was unprepared for how updated and nice this location would be.

Randy Westfall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER GODBOLT  |  First Impressions 
Rating:
5.0

People were nice and helpful.

howard scheer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rick brooks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edric GRAY  |  Overall Experience 
Rating:
1.0

Front office was not friendly and false advertisement of storage rental I was not told it would be two. I google the size nothing came up to tell me what it looked like. Also the three addresses and names not necessary. Mainly the attitude and the rental were not as promised and dead bugs on floor and staff doesn’t seem to want to work. I don’t think it is ran very well and just money hungry had to purchase two locks because two buildings and can’t take other lock back no receipt. It was a waste of time and money. You should have the unit 10x20x10 on the video if your going to sell it as a large storage. Customers should be told they need two addresses and three names before renting. All of these things would of made me go somewhere else. Very disappointed!

Constance Hart  |  Overall Experience 
Rating:
2.0

Front desk was very very rude and condescending. You guys without information when people call. When I got there felt like I was a Parisian mate with the questions asked the three addresses and contacts. Never been treated that way and the girl had an attitude and was happy to say I don’t make rules I can’t give you a storage then on top of everything I thought I had 10x29 it was just two 10x10 false advertising the video should have shown what that means but didn’t mention it. And don’t want to do second floor makes move take long and seen dead bugs in hall. I will be removing items and cancelling

Constance Hart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Wilson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter Hamilton  |  Overall Experience 
Rating:
3.0

The staff was fine, but the website said that you had OUTSIDE ACCESS to the facility. When we got there, we found out that there were no outside access units at all. It was 4 pm on a Saturday, and the next place we called in High Point said they had one unit that was accessible from the outside. This one was on main street. We drove there, and it turns out that that was gone as well. So we still have the truck. We DID return the VEHICLE TRANSPORT, but I don't know if we did it correctly due to the confusion.

Melissa Dannunzio  |  First Impressions 
Rating:
5.0

The process of setting up my truck reservation, storage unit, and moving helpers was so easy to handle online. When I went to the facility in person (on Trinity Ave in High Point) the staff was EXCELLENT and went above and beyond to help me. I really needed and appreciated the kindness. A little truly goes a long way. I highly recommend using this facility for storage and/or anything else they offer. Thumbs way up!

Karen Mack  |  First Impressions 
Rating:
5.0

Nicole always does an amazing job!

Linda Greene  |  First Impressions 
Rating:
4.0

The guy in the office on Sunday morning was the sweetest person I've ever meet and should call me sometime 😊 and I'm excited about putting my stuff there throughout this week

Chastity Brower  |  First Impressions 
Rating:
5.0

Love the free month of storage very spacious

Kiera Dates  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyrece Hairston  |  First Impressions 
Rating:
4.0

The large sliding doors are not accessable from inside or outside after 5:00 even with a key card.

Steven Carreras  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vicki Netzel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Camilla Smith  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James Estes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HERBERT YOUNG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julia Gamble  |  First Impressions 
Rating:
5.0

Very clean. Excellent service

Milton Hedgebeth   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Di-Shown Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick brooks  |  Online Move In 
Rating:
5.0

Great facility. Easy access to storage unit and nice cart to help.

Christina Sapusek  |  First Impressions 
Rating:
2.0

I was told there would be a lock provided, there was not. The double doors did not work, which forced me to struggle through a single door with my belongings.

Derrick Garcia  |  Online Move In 
Rating:
5.0

The staff was very friendly and helpful.

Edric GRAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trina Apple  |  Online Move In 
Rating:
5.0

Ms. Nicole Is Amazing 😍😍😍🥴🥴

Shawn Salley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AFIA O EDWARDS  |  Online Move In 
Rating:
5.0

Nicole was wonderful...always helpful and efficient.

Pamela Nelson  |  Overall Experience 
Rating:
3.0

The representative was nice, helpful & friendly. HOWEVER, gave me the wrong size (too small) & an already in use storage.... I'm VERY Disappointed, in the representative not doing a walk to make sure it was the right unit we needed, because our time is valuable also.

Michelle Payne  |  First Impressions 
Rating:
5.0

The gentleman that reserved my units was courteous and helpful. Went above and beyond to help our team of people moving in a crazy amount of stuff!

Philip Penland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brad thompson  |  Overall Experience 
Rating:
5.0

I only rented a truck, not storage. The service at 1100 Trinity Ave was prompt and professional. Facility was clean and organized. I’ve rented quite a few uHaul trucks and this was the best experience picking up a truck.

Joan Stone  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

sakeya wayne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMMY WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rufus russell  |  Overall Experience 
Rating:
3.0

Benit or however you spell the phone rep name took my credit card info over and over and over because he said he needed it for the file. Then when I call the facilities to place my stuff in my “storage container” there was no record of it. The two men at the trinity location helped me out with this issue . Thank god. But your phone rep was horrible and he better not try to use my credit info. I’m very uncomfortable he asked me for it repeatedly but yet didn’t even make my storage reservation. After he had told me he did it and my card info went through. Smh in disappointment and fear. I will report to the police if my card is used anywhere that I didn’t give permission. I wish o could have rated excellent but benit ruined that.

Cuudoes Clark  |  First Impressions 
Rating:
5.0

Nice people. Very helpful.

howard scheer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dwayne Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN ROSS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Driggers  |  First Impressions 
Rating:
5.0

My experience was quick and easy. I arrived at 7 to rent my unit and had to get to work immediately after unloading the truck. I did everything in about 45 minutes. It helped that there were carts available to help unload and roll your belongings to your unit. Great experience all around and Nicole was a doll! Thanks SATISFIED CUSTOMER

Tiffany Toms  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tina R Johnson  |  First Impressions 
Rating:
5.0

Tyrece Hairston was very kind and courteous. He helped me to rent a couple of storage units and a truck.

Arlisa Gordon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hunter Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joyce Ware   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dwayne Thomas  |  First Impressions 
Rating:
5.0

😱😱😱😱😳😳😳🤤👀👀👀

Shawn Salley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHERRY Wolford  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nashaly Ayala  |  Overall Experience 
Rating:
3.0

Please pick up trash and clean the restroom daily! Thank you!

mike wilhelm  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amie Barefoot  |  Overall Experience 
Rating:
2.0

It was really really confusing how to get into the unit for the first time. Checking in was a nightmare. It took so so long to get checked in - the person at the front desk wasn’t at all helpful. He wasn’t able to provide much guidance. We rented a truck that day as well and he couldn’t figure out how to remove the furniture pads we didn’t want. It was taking so long and we were cutting into our rental time that we just said screw it and paid the additional $20 for a product we didn’t want or need. The facility itself was very clean. There is a section of the hall that seems rather narrow.

Claire Poindexter  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

teta moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teta moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse Stafford  |  Overall Experience 
Rating:
5.0

Very freindly and helpful staff. That went above and beyond.

Sharon Washington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james wheaton  |  First Impressions 
Rating:
5.0

Great location. Convenient and clean.

AFM Route 789004  |  First Impressions 
Rating:
5.0

Good customer service, very accommodating.

Daniel S Jackson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kaia Tarikas  |  Online Move In 
Rating:
4.0

No comment at this time

Fredrick Hickey  |  Online Move In 
Rating:
5.0

I was offered the free month because of using U-haul equipment so I took advantage of it. The staff was friendly and assisted me over the phone with some things I needed done with my storage. The only issue I had was that when I arrived today; the space that was rented to me was already occupied by another tenant. Which was cool because I had to upgrade to a larger space anyway.

David Callands  |  First Impressions 
Rating:
2.0

The secondary on my account removed my stuff on 07/29/20. The lock had to be cut and he had to gain access by an employee. There were no notes entered about the removal or the conversation that took place about the secondary removing my stuff. I was charged for the month of August. I was not moved out in the system until 8/8/20. I have documentation that confirms the 07/29/20 date as the accurate date of move out. Please refund my money.

Nykita Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindsay Fernandez  |  Online Move In 
Rating:
1.0

I rented storage unit 230. The storage unit allowed water to get in. My boxes and furniture were soak and wet. I wouldn't recommend renting there.

Deidra Blount  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony Laskis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon Johnson  |  Overall Experience 
Rating:
5.0

The customer service was excellent!!! Nicole and her team were very helpful, patient and kind. It was a pleasure doing business with them and I won't hesitate to refer people to this location with their moving and storage needs.

catherine frandock  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Connie Sheridan  |  Overall Experience 
Rating:
5.0

Owner Nicole was very sweet and very respectful

Terry Mitchell  |  Overall Experience 
Rating:
3.0

The only complaint I have is that when we went to empty the unit, it was padlocked!! I had autopay and there was NO REASON it should have been locked. I did not receive an explanation as to WHY it was locked. Also, they had me down as having multiple units and I only had one. Need to training on MAKING SURE they keep ACCURATE RECORDS!!!!!!

Virginia Washburn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Walde  |  Overall Experience 
Rating:
5.0

Was a very good experience . Got any answers needed friendly ppl. Very easy access.. very clean. Tysm.

Neely Perry  |  Overall Experience 
Rating:
4.0

Friendly staff, clean, well lite facility. Very convenient set up to unload truck into storage unit. Nice offer of one month free storage.

Connie Sheridan  |  First Impressions 
Rating:
5.0

Was treated great at this facility. Everyone i came in contact with was extremely helpful. Nichole and Terrance certainly brightened my mood after a long couple of days driving and unpacking

Rich Grenham  |  First Impressions 
Rating:
2.0

I received a call from U-Haul The Lady was very rude. Unprofessional . She spoke to me in a very disrespectful manner

Sonya Cureton  |  Overall Experience 
Rating:
5.0

Super helpful, very friendly, the way customer service should be

KEVIN CASTLEMAN  |  First Impressions 
Rating:
4.0

Only problem I had was the storage unit leaked water and got the stuff on one side of the unit all wet

Jessica Miller  |  Overall Experience 
Rating:
5.0

very nice

zena brown  |  Overall Experience 
Rating:
5.0

The gentleman was polite, he answered all of my questions. And clearly mapped out where my storage is located, as well as showing me the additional entrance if there is a need (for shelter).

felicia smith  |  First Impressions 
Rating:
5.0

Very nice facility.

Silvia de la Vallette  |  Overall Experience 
Rating:
5.0

Nicole was very professional and accommodating.

BRENT JOHNSON  |  First Impressions 
Rating:
5.0

Very clean

Tratricia Bovill  |  First Impressions 
Rating:
5.0

Initially upon returning a truck rental & securing my storage I had an employee that seemed annoyed, but everyone else I dealt with from that point on was superb and the unit was perfect. Thank You!

stephanie mccormick  |  Overall Experience 
Rating:
5.0

The young lady that was in the office was very nice and helpful. She took time to show me how to get in and out of the unit and showed me exactly where my unit is located....Very professional

zena brown  |  First Impressions 
Rating:
5.0

The staff at the U-Haul office in North Carolina was very professional and helpful.

SHERRY Wolford  |  First Impressions 
Rating:
5.0

Very patient, helpful employees. Clean, impressive storage area. I will feel very good about leaving my belongings there. Thank you.

Robin Presnell  |  First Impressions 
Rating:
5.0

Thank you for your helpfulness and kindness. I will be back when I need your services again. The people at the Trinity location are awesome. Again thank you.

Crystal Galarza  |  Overall Experience 
Rating:
1.0

Manger there was very arrogant and bad at his job for misinforming me or information and was rude when I when back to handle after trying 4 or more time to contact them. I dont not recommend

Shatoria Scott  |  Overall Experience 
Rating:
5.0

Great Service.

Gwendolyn Jones  |  First Impressions 
Rating:
5.0

I did not visit a storage facility had a driver *Sabrina" drop off & pick up a Ubox from my house. She was an excellent representative, very professional + knowledgeable & an asset to your corp.

ellen gravelle  |  Overall Experience 
Rating:
3.0

The facility was great but half the time I went the doors were still locked and had to wait 40 min once before someone had a key to open the facility doors. Very poor staffing

Molly Hulver  |  Overall Experience 
Rating:
2.0

Not Justin’s fault BUT this time u haul has failed me. From wrong location to broken things. Lack of communication & I over paid for very bad service.

Carolina Andrade  |  Overall Experience 
Rating:
4.0

Good.

loraine stanback  |  Overall Experience 
Rating:
5.0

We enjoyed working with the U-Haul employee he was very pleasant and very helpful, and we appreciate that. Thanks.

Timothy Edwards  |  First Impressions 
Rating:
1.0

Uhual over charged my card $1800 and is still trying to charge . Calling in is no help and constant transfer of calls they are thieves. Better off buying you own moving supplies yourself!!!

Jessica Tyson  |  First Impressions 
Rating:
5.0

Did not visit facilities but had ubox service and it was great! Didn’t want to answer “no” But no other option

Leslie smith  |  Overall Experience 
Rating:
5.0

Ms Moore and her staff is very pleasant. And will work wit u. Thank u guys

loise sprouts  |  Overall Experience 
Rating:
2.0

I rented one unit and being disabled was given a unit convenient to the door. I asked for an additional larger unit and was given one that I couldn't access due to construction. Won't rent ther again!

John McCutcheon  |  Overall Experience 
Rating:
5.0

The service I received was excellent ! I’m really appreciate the month free promotion in the storage service !

Hector Lima  |  Overall Experience 
Rating:
5.0

I was very impressed. Great customer service and the facility is super clean

JANE STOCKINGER  |  First Impressions 
Rating:
4.0

A 24 hour enrty with passcode would be so much more convenient....for customers as well as staff.

AMY MORRIS  |  Overall Experience 
Rating:
4.0

the only thing that will make this location better will be when you have 24 hour access to your units! :D hope its soon :)

Louise Powers  |  First Impressions 
Rating:
4.0

Helpful friendly staff. I was early for my reservation and was alone in the showroom for at least ten minutes. The young lady was getting my U-Box ready. Happy with the service otherwise!

ALLEN SPAINHOUR  |  Overall Experience 
Rating:
5.0

They were great!

joani Merritt  |  Overall Experience 
Rating:
5.0

Uhaul has been a big success for my move.

Dawn Mullen  |  Overall Experience 
Rating:
4.0

My moving experience went well and would recommend to my family and friends.

William Sakowski  |  Overall Experience 
Rating:
2.0

One of the employees almost charged me 100$ when I went to pay and they couldn’t find my ubox for over and hour so I had to come back the next day. Other than that they were good. Just frustrating tho

Sarah Selke  |  Overall Experience 
Rating:
3.0

Tried to over charge me for the truck

Elishia Lowery  |  Overall Experience 
Rating:
1.0

I had issues from day one. I ordered a cheaper unit and was put in a more expensive one. I had an issue with the manager Justin. I complained to the owner and corporate. No response.

James Kelly  |  Overall Experience 
Rating:
5.0

Excellent facility!

MICHAEL MORRELL  |  Overall Experience 
Rating:
5.0

Unit arrived on time. Reasonable price.

Lynn Hensley  |  Overall Experience 
Rating:
5.0

The High Point representative orchestrated the delivery and pick up of our Uboxes and made sure we were well cared for. She perform in manner that was professional and personable. 10 out of 10 stars!

Hassan Pitts  |  Overall Experience 
Rating:
5.0

Justin was always super friendly and helpful.

virginia hall  |  Overall Experience 
Rating:
5.0

Great service and see y’all next furniture market thanks again

James Spencer  |  Overall Experience 
No reviews have been submitted for this location.

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