Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was not willing to help me save my things when I was willing to pay they said it was too late even though it was before the auction. I've had this storage for a few years. I had a hardship in January when my husband lost his job and did fall behind. There was only one tote and some table legs and a few stray items. I'm sure you didn't make your money on an auction. I asked when and where so I could purchase my items and was told I couldn't have that information. I am extremely dissatisfied. After years of paying my storage they wouldn't help at all.
Pamela Hernandez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frederick Shea
Rating:
5.0
Customer did not leave a comment.
Jeffrey Laird
Rating:
5.0
Customer did not leave a comment.
alice hood
Rating:
5.0
Thank you for having a vehicle right on the spot.
Jason Obliski
Rating:
5.0
Customer did not leave a comment.
Christine Rocca
Rating:
2.0
Customer did not leave a comment.
Edward Rahm
Rating:
5.0
Nothing
Cyndi Ochmanek
Rating:
5.0
Customer did not leave a comment.
jim white
Rating:
5.0
Customer did not leave a comment.
Beth Gebolys
Rating:
5.0
Nothing! It was perfect all around. Thanks so much.
Martin Dauer
Rating:
4.0
Customer did not leave a comment.
gina smith
Rating:
5.0
Customer did not leave a comment.
Dennis Waxler
|
Overall Experience
Rating:
5.0
Great experience
Richard Dardenne
Rating:
5.0
Keep doing what your doing….
Marvin Crittenden
Rating:
3.0
I arrived to return the truck during business hours. There was a sign saying that somebody would be out to help me check in the truck. Nobody ever came out, so I ended up doing the check in through my phone.
Daniel Deafenbaugh
Rating:
1.0
The customer service was poor. Each time I have been nothing location the service was unprofessional. In the future I will not use this location as it is not a reflection of other sites I have visited. I an an event planner and use your services to transport lage items.
Sherlyn White
Rating:
1.0
Truck smelled like dirty cigarettes. Owner/manager of location was unpleasant and not customer service oriented. Truck had engine light come on, oil level alerts, and experienced a tire blow out. Roadside assistance showed up and then drove off when I went to greet him.
Eric Gilbert
Rating:
4.0
Customer did not leave a comment.
cheri stivenson
Rating:
5.0
Customer did not leave a comment.
Jade Davis
Rating:
1.0
Customer service. It’s non existent here. The things they think is ok is pitiful. And after years of using this service I will never use U-Haul ever again.
Kimberly Wiles
Rating:
5.0
The lady inside was so polite and very nice and helpful.
Adena Wilson
Rating:
5.0
Thank you for having a truck that ran perfect. Got all my moving done in a timely matter!
Jason Obliski
Rating:
4.0
Customer did not leave a comment.
William Whitacre
Rating:
5.0
Everything. Went well
Belinda McCormick
Rating:
5.0
The customer service at this facility was absolutely amazing. I will always use this location for my U-haul needs!
JASON PETERS
Rating:
5.0
Customer did not leave a comment.
Nakiya Moore
Rating:
4.0
Customer did not leave a comment.
Amanda Doyle
Rating:
5.0
Make sure equipment works, had electrical issues that cost me a day in travel time
Clayton OConnell
Rating:
4.0
Customer did not leave a comment.
Ethel L
Rating:
5.0
All you can ask for
BRANDON WADE
|
First Impressions
Rating:
5.0
Super friendly
Jon Gomez
Rating:
1.0
They give you attitude and rude doesn't wanna move they car out of the door way.i we'll never get a stores there ever again.
judy harding
|
Overall Experience
Rating:
5.0
Greeted on this cold morning with a friendly and helpful attitude. Return of vehicle was as pleasant!
Edward Ciecka
Rating:
5.0
I'm sorry that I don't recall his name but the young man who helped us was great. Very efficient and friendly. With his kind of service...We will return again!
Timothy Monroe
Rating:
3.0
My recommendation would be to not leave a person in training alone to run the store.
Thomas Lewis
Rating:
5.0
2nd rental... both were excellent.
edward podolsky
Rating:
3.0
Staff needs customer service training
AZIANNA JACKSON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
patricia valerius
Rating:
5.0
thank you for your service
una groves
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mick Pfotenhauer
Rating:
5.0
The staff was very professional and accommodating. I appreciate great customer service.
siti dotison-champers
Rating:
5.0
Customer service was great ❤️
Dailahntae Jemison
Rating:
5.0
Nothing
Daniel Wilson
Rating:
5.0
Customer did not leave a comment.
Joseph J Koluch
Rating:
5.0
Customer did not leave a comment.
Kezia CARPENTER
|
Overall Experience
Rating:
5.0
The sales associate was amazing! She was working with three customers acknowledging all of us and answering phones! Kudos to you!!!
Janie Oliver
Rating:
5.0
Customer did not leave a comment.
Joel Watson
Rating:
5.0
Service was extremely top-notch, Representatives were extremely knowledgeable and very helpful. Location was very tidy, well stocked and well lit. The staff deserves raises and bonuses across the board
Terrence Spencer
Rating:
5.0
Customer did not leave a comment.
nicole pitts
|
First Impressions
Rating:
1.0
The person running your store is incredibly inept in customer service. I listen to her talk to another patron who could not get into the other storage units down the road. She did not act as if she was concerned or even cared. I wanted to grab the phone and take over the call myself. The gate was not working and she just kept telling the lady there didn't seem to be anything wrong with her card. Once a second caller called in, to report the same issue, she realized it may be a system issue and she would call the general manager to see what could be done. Again, there was not a lot concern or what I would consider good customer service response from her. She was alone and this could have contributed to the issue. Lastly, taking a customer call on speakerphone with customers in the area is 100% wrong in my opinion. The lady in question says she was going to take her business elsewhere.
I am not sure this is normal, but when I arrived to retrieve my rental, she said I would get a text and from that text I could get the reservation started. This may be standard practice but seems odd to me. I had to take a selfie and agree that my image would be in your system. This is not something I really want to happen, but I wasn't in a position to deny it as I needed the rental.
I will consider another location for my next rental needs. I would hate to have an issue and have to work with this lady to get things accomplished.
The trailer I picked up did not have working brake lights. The rest of the lights worked fine. I have a meter at my light output and all systems were nominal. I went ahead and took the trailer because I didn't want to have to deal with this person in any capacity, seeing how she handled the other customers.
I am not sure what kind of day she was having, but this shouldn't excuse her clear disregard for customer service and empathy I hope she will be able to adjust and learn from this report.
Jeff Cromwell
Rating:
5.0
The staff at this location were beyond helpful. Everything from hooking up the trailer, helping me check the inside, and making sure the lights were functioning. They were all amazing, friendly, and knowledgeable. When I returned the trailer they assisted me with backing it up into the location they wanted it at. I was in and out fast and again everyone was friendly and helpful. I can't recommend this location enough.
KYLE MASIKER
Rating:
1.0
Reservation was made online & confirmation number received. We arrived at the designated location to be told they didn’t have the cargo van we reserved, “someone must have made a reservation at the same time you did”. We were given a number to call to check availability in other locations, and we made a reservation for a 10 ft truck at a location 20 minutes away. When we arrived, we were again told they did not have the reserved vehicle. When the lady (and I use that term very loosely) gave the (almost word for word) same excuse, “someone must have made the reservation at the same time you did,” we were incredulous. The odds of that happening twice within 30 minutes seem very remote. No apologies were offered, no effort to help us trouble shoot a solution. We ended up with a much bigger vehicle than we needed, and this will be the last time I use Uhaul. I will say that the truck was clean, and the man who checked us back in was efficient and nice. But the reservation process was horrible, and the customer service was nonexistent.
George Rumman
Rating:
5.0
Very good customer service, and very respectful
Darryl Moses
Rating:
2.0
I was dropped off to pick up a rental truck. At the counter, I found out I would need a phone to complete the rental process. I was not informed of this before my arrival. I did not bring my phone. So, I had to have the worker call my wife and then wait for her to arrive.
Also, I found it disappointing that I had to do all of the processing of checking out the truck and checking the gas gauge before I left.
Josh Rosinski
Rating:
4.0
When calling to reserve a trailer the first location they sent me to wasn't even open so we wasted time a d gas because they sent us 30 min out of our way then had to drive 45 min to next location with several phone calls in between.
micheal joseph
Rating:
5.0
I've used Uhaul for years and have no problems with them. They are very nice. Keep up the good work. God Bless you all.
harold webb
Rating:
3.0
Customer did not leave a comment.
Kenya Cunningham
Rating:
5.0
Customer did not leave a comment.
Kevin Whitt
Rating:
5.0
Great costumer service, the lady that was there helped me out greatly!
MADISON VERFAILLIE
Rating:
5.0
The staff was very helpful
Colby Price
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Katie Jeko
Rating:
5.0
Customer did not leave a comment.
ONE CHOI
Rating:
4.0
Customer did not leave a comment.
Terri Athans
Rating:
4.0
Customer did not leave a comment.
Suzanne Daoust
Rating:
3.0
Took way to long to get my truck.Bring in more help on the week ends.
Steven Stoll
Rating:
5.0
Customer did not leave a comment.
Jinghua Liu
Rating:
1.0
Customer did not leave a comment.
Telasja Reynolds
Rating:
5.0
Customer did not leave a comment.
PHILIP GUTKOSKI
Rating:
3.0
I've rented several times from this location and the other close to my home (2 miles). The most recent time I rented a truck it was raining out and I purchased two large appliances. I returned the truck with the correct amount of fuel, spot on for mileage. Apparently there was some dirt from the wheel dolly moving the appliances, I was told to pay 50 dollars. I didn't have to rent from you i could of used my neighbors truck just waited another day or rented from home depot which was cheaper but I didn't. Now I will because its crap that a little dirt or mud I was charged 50.00. The location was convenient but that was a pathetic charge and now I dont care if I need to go a little further down the road. Thamks
Mark Mundwiler
Rating:
5.0
Staff was really nice thank you!
Myndi Dawes
Rating:
5.0
Customer did not leave a comment.
Rasheen Allen
|
First Impressions
Rating:
5.0
Driving 800miles on a 15' truck and it runs great. The wipers might a replacement and it was dangerous driving when raining.
Chi Zhang
Rating:
5.0
You’re service was excellent will use it again for my next job
james carter
Rating:
5.0
Customer did not leave a comment.
John Fyock
Rating:
5.0
Ms. Brieziana Williams was fantastic as always. Always glad to help situations with her nice demeanor and attitude. TU. MP
mick pfopenhauer
Rating:
5.0
Customer did not leave a comment.
Douglass Kilpatrick
Rating:
5.0
Customer did not leave a comment.
Susan Wingate
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tyler Snider
Rating:
5.0
Store was Very helpful and trailer was in good condition.
andrew whitehurst
Rating:
5.0
Your employees are amazing. Always happy to help with a big smile on their faces. U haul is the only place I'll go. Thank you very much for all your help and kindness.
Tracy Smith
Rating:
5.0
Customer did not leave a comment.
Daniel Campagna
Rating:
5.0
Maintain your trailers. Handle broke off the trailer jack then I got charged over hundred dollars for something that I couldn't of done. Had to call my father to bring me a floor jack so I could get it off my truck. Terrible experience
Matthew Sullivan
Rating:
5.0
The staff were very nice but the truck needed air in tires, seat was ripped, indicator lights on. I felt uneasy driving it but it got the job done
Monika Degregorio
Rating:
3.0
More U Haul locations should offer someone to return a vehicle if they're only using it one way I had to go out of my way to come to this location on South Detroit to drop it off and then I get a text the next day they're charging me over $11 I'm assuming it's for gas although I stopped and put gas in the vehicle to put the gauge back up to halfway is what I had when I got it in Bowling Green so I don't know why I got charged more
Laura Shoup
Rating:
5.0
The staff was extremely helpful, polite and helpful.
DENNIS SELDON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Delbert Childress
Rating:
4.0
The staff was very friendly and helpful. They made the process to get the truck very easy. Important points regarding the truck was highlighted on the paperwork and the cost was very reasonable.
Vara Collier
Rating:
5.0
Customer did not leave a comment.
randy fear
Rating:
5.0
Customer did not leave a comment.
Brian Wilson
|
Online Move In
Rating:
2.0
The overall experience was not great. The truck had its engine light on which was scary enough. When returning the truck at the end of the business day, there was a group of other customers complaining that they were over charged. We were also overcharged, but I called during business hours the next day and I am supposed to get refunded.
Christina Little
Rating:
1.0
I got there, asked if they were open and the dude didn’t even say anything to me. They were clearly swamped but it was just crazy not even being addressed
Jacob Cessna
Rating:
1.0
No one communicated it was on the second story, and moving things was very inconvenient.
Stephanie Holland
|
Online Move In
Rating:
1.0
Reserved a truck on Thursday for Sunday morning. Saturday afternoon I received a call that I needed to go to a different location to pick up the truck adding about 10 miles to my day. When I showed up the front door was open and no one inside. After waiting about 10 minutes, I called the location hoping maybe someone would pick up...nothing. Called the 800# - no answer. About 20 minutes after walking in the front door an employee came in...crazy. Also, when I filled out all of the info on line reserving the truck it stated I just need to have my cell and could finish the process on my phone....that was not an option. Had to give most of my information again...Really a frustrating experience.
Michael White
Rating:
4.0
Ranasha Pinner staff/employee of U-HAUL was very helpful!
CALVIN PAYNE
Rating:
5.0
Sales lady was awesome & explain evething & didn't wait long 😀 👍👍
Usevio Torrez
Rating:
5.0
Customer did not leave a comment.
Regina Hill
Rating:
1.0
4 x 7 trailer only has a bed that is 36" wide. FALSE advertising. what is wrong with this picture. I could not get a refund. The item that I went to pick up was 47" x 64". Now how do I get that into 36". This is bull. if you say it is a 4 c 7 then it should have 4' wide usable bed. Gee, do you think?
Craig Lanker
Rating:
5.0
Customer did not leave a comment.
Charles Kertesz
Rating:
1.0
Charged me for a free month and said won’t close my unit until I pay something. I had a card in file. I say we’re even! Would not recommend Uhaul in general.
TRACY COOK
|
Overall Experience
Rating:
4.0
It was early in the morning. Just one person trying to check in overnight drops and take care of the counter at the same time. She did a good job. Wasn't impressed with the U-Haul computerized system. Should be more user friendly for the customer
PAUL KLEINHANS
Rating:
4.0
The first truck we got only made it 5 miles and was overheating. That took an hour of our rental time to return it and get set up with a new truck. Customer service was quick and friendly. Other than the truck it smelled like weed was being smoked right outside the stores doors and that is not what I wanted my 3 year old to experience
Kristine Mueller
Rating:
5.0
Lots of new staff, learning but very helpful and older staff very supportive and helpful.
RICHARD CUSTER
Rating:
3.0
The location is good I received great customer service when I checked in and checked out the vehicle. Bree was very friendly and professional. The unit I had was clean inside but mechanically was very questionable. I felt that the unit had several issues that should have been addressed prior to that vehicle being rented out.
Jeffrey Preston
Rating:
5.0
The folks there were friendly and helpful.
Cheryl Crawford
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARY HAWKINS
Rating:
5.0
Great job thanks for the amazing work. You made this very easy.
Johnny johnson
Rating:
5.0
Ranasha was wonderful. She even helped us when she was off the clock so we didnt have to wait. Great customer service.
Katherine Ross
Rating:
1.0
Extremely rude customer service rep and over charged us for UHAUL!
Lee Fessler
Rating:
5.0
Very helpful and nice
dena foreman
Rating:
5.0
Customer did not leave a comment.
joan little
Rating:
4.0
Customer did not leave a comment.
Justin Carmony
Rating:
5.0
Customer did not leave a comment.
Janet Creswell
Rating:
5.0
Make sure they get Briezana Williams. She's amazing
Damon floyd
Rating:
5.0
I had an odd issue when I moved in - a previous tenant had left something in the unit which was lodged in the ceiling and door, and the staff was very helpful and took care of it expediently.
Deanna Laney
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Stephanie Harris
|
First Impressions
Rating:
2.0
Hard to understand agent. Spoke in fast low tone. Took 2 phone calls while I was at the desk trying to get my rental. Truck had constant message to get an oil change.
JAMES DUSSEL
Rating:
3.0
Customer did not leave a comment.
SASSINEE BROWN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
lamario brown
|
Overall Experience
Rating:
5.0
Ariana was extremely helpful, she knew her job!!!
DENNIS SELDON
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
hope stacker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEVIN LAU
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
daniel montano
|
First Impressions
Rating:
5.0
This Is the cleanest Uhaul storage facility I have been in. The manager and staff stay on there A+ game. They answered all my questions even gave me a month free. Keep up the great work!
Jalan midnight
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Janissa Willis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robin reed
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kim Barker
|
Overall Experience
Rating:
5.0
The only problem I had during my time at this facility is that the employees park blocking the exit. If you’re taking things out of the storage unit in the building and they’re parked in the exit and cleaning or inspecting a returned vehicle then we’re stuck waiting for them to finish. I waited 20 minutes for them to move a truck so o could leave. It was 2 employees this particular day, an employee and the manager.
Kim Barker
|
Overall Experience
Rating:
5.0
Breezy the asst. Manager was AMAZING!
LAKESHA BROWN
|
First Impressions
Rating:
3.0
I’m only stating it was average because the assignment manager was awesome but the staff ( one lady in particular) was HORRIBLE AND RUDE. I was never able to get in contact with the manager and she didn’t answer my emails.
Ebony Carter
|
Overall Experience
Rating:
3.0
Your staff could use some extra training & courtesy. Thank you!
tracy graham
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
haleyah Gist
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tani Garrison
|
First Impressions
Rating:
5.0
The staff there was very helpful and helped me with everything I needed to secure a second unit I won't go anywhere else but Detroit Street U-Haul
Dwayne Ford
|
First Impressions
Rating:
3.0
I don’t think the security is as good as it should be during the day and also when the facility is locked up, I don’t think there’s anybody watching. During the day when people are working there, I think they have too many things to do at the same time. I do try to be nice and they try to be helpful but people cannot do five things at once. with better prices much better prices so I think we may move because of the price situation also, not sure the doors are fully secure at night and even during the day. in the scope of their duties, everyone who works there really is as helpful as they possibly can be but I think each one of them needs an assistant -it’s not them it’s the nature of the business – you have no idea what the public is like and there are a lot of rather rough people that come in and their circumstances are difficult so they are already pretty stressed.
ELISABETH JAMES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
latasha Diggs
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jacoby love
|
First Impressions
Rating:
5.0
Thr movr was a success..Very nice employee
Aneda Walker
|
First Impressions
Rating:
1.0
This location tried numerous times with out permission to remove funds from my account which caused overdrafts when called about it it was told to me that it was company policy and when I contacted the corporate office I was told there was no such policy
steve Neumann
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
pamela marshall
|
First Impressions
Rating:
5.0
The staff was extremely helpful, with all the questions I had
STEVEN BOERST
|
First Impressions
Rating:
4.0
Great team currently and over the past decade. I've used many services from this location including hitches, propane gas and truck and trailer rental and I will continue to recommend to friends and family. One and only complaint is the storage locker monthly fee kept rising dramatically even for long term customers.
JOHN RAY
|
Overall Experience
Rating:
2.0
Staff was rude at the South Detroit location. Had no idea there wasn't a manager there at all times to do departure of a unit. Didn't realize it costs 100 to use the dumpster. Went inside and told them I had thrown some of my garbage belongings in and asked how I could get them out. They laughed and offered me no help. Like a ladder or something would've done. I have a bad back. Then when we (my parents) asked how to cancel the unit use they said the manager wouldn't be in til the next day. So I called this morning and they said try back Monday. I was so bummed they had lied After my mom spoke to them somehow a manager was able to help. Let's just say I'm glad I'm out of U-Haul and I won't be referring anyone to them
Destiny Bryant
|
Overall Experience
Rating:
2.0
The second shift lady was a real smart mouth and rude !!!
Howard Smith
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Marva McNair
|
Overall Experience
Rating:
5.0
Great service
DEVONNE FAGAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley Hobbs
|
First Impressions
Rating:
1.0
I removed my belongings from my storage unit when I was told I had to but I was still charged the next month's rent.
JOSEPH SALMON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denise Zeller
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jessica Wright
|
First Impressions
Rating:
4.0
Due to travel between location of my present location traffic has on occasions delayed normal arrivals.
Stevie Lott
|
First Impressions
Rating:
4.0
The two ladies that help me were great.
THOMAS WILLIAMS
|
Overall Experience
Rating:
5.0
Airanna Williams was very nice and,professional. She deserves a gift card or bonus for being so polite and welcoming.
Renita Lane
|
First Impressions
Rating:
5.0
I went in and had some issues and the mother and daughter that were working on January 30th, 2022 around 12pm were extremely helpful. Unfortunately I can not remember their names:/ any concern I had the daughter reassured me and made this the best experience I ever had with uhaul, or any other moving company for that matter. I was highly impressed on how busy they were and yet the daughter was able to keep up and make everyone still feel like only they had all of her focus. The daughters service was definitely a 10/10. Thanks to her, I will gladly recommend this location to all of my friends and family!
Eryka White
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MARLENE OVERTON
|
First Impressions
Rating:
5.0
I have been with you for years even rent trucks. I should have got alittle discount. I paid for my storage a few weeks ago.Then I move out. I should have some of my money back. The reason why I move out was.i just couldn't afford it anymore.I got hurt at work my hours was cut cause I had to do light duty.But I will keep you in mind if I ever need a place to rent. Thank You Very Much.
MABLE JONES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KRISTOFER WILLIAMS
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
KENYETTA C LEE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
APRIL DAVIS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Marquez Braswell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maureen Kidd
|
Overall Experience
Rating:
2.0
I will never use this location again. We left a purse in a rental truck. When we returned 10 minutes later to get it, it was gone. It mysteriously turned up by the dumpster a week later with all of the cash missing. The manager refused to look at the security tapes to see how it got there. There was no time for anyone except a staff member to take the purse out of the truck.
angela gall
|
Overall Experience
Rating:
3.0
Longer timers on unit corridor lights should be installed.
New dependable/functional stairs (even mobile stairs) should be offered for upper unit access. The current ones are in bad shape and are difficult to transport.
TAYLOUR UPTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samuel colvin
|
Overall Experience
Rating:
5.0
The two women their were very nice and friendly 😉😉
luketha brown
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Monica Ham
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tracy graham
|
First Impressions
Rating:
4.0
The staff was very helpful and easy-going! 🙂
Latesha Cooper Benton
|
Overall Experience
Rating:
5.0
Employee Billy was great and made sure we had a great experience. Thank you
Dan Hein
|
Online Move In
Rating:
5.0
Thank You!
Erica Thomas
|
Overall Experience
Rating:
3.0
The staff was some times rude and I didn't like how my rate keep going up.
Shanda Crawford
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pat Buchanan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SAMUEL CUFFIE
|
Overall Experience
Rating:
5.0
The girl was friendly and explained everything well . Polite and the process went fast.
JODIE LABORDUS
|
First Impressions
Rating:
5.0
Thank you for your service. You guys were very helpful, Thanks
Sean Mckee
|
Overall Experience
Rating:
4.0
Thanks!
Erica Thomas
|
First Impressions
Rating:
5.0
Nick is the Best! Thanks for all the help & happy holidays!
Lakeitha James
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maureen Kidd
|
Overall Experience
Rating:
5.0
I will used this location again it clean and the works are very friendly and helpful
Michael Lake
|
Overall Experience
Rating:
5.0
The girl that helped us was super awesome very helpful & made our experience there so much better briezana Williams was an all around pleasure to do business with
Erin Bialy
|
First Impressions
Rating:
5.0
Nick and his staff were extremely helpful and friendly. The storage units were only supposed to be temporary and only closed as it was my father‘a belongings and he passed away before we even built the shelving and space for his belongings. Thank you for your facilities and the professional service and staff ❣️
Dashelle Cranker
|
Overall Experience
Rating:
5.0
The guys there are always so friendly and helpful.
Kim Barker
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Angel Porter
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Overall Experience
Rating:
4.0
I was never able to access the building using my code OR the swipe card they gave me. Staff couldnt figure out why. Luckily I never needed to access after hours and the staff let me in without problem.
donna salsbury
|
Overall Experience
Rating:
5.0
I had very good Service, and got everything I needed.
Thanks to the salesman.
Carl Hampton
|
First Impressions
Rating:
2.0
For a small storage room im renting some where else is a small storage is 3 times bigger than this one and i pay less this one i just closed from uhaul is way to much im sorry and its way to small ur storage for the prize u charge like i said sorry what i think uhaul is to expensive
Rosemary Gonzalez
|
Overall Experience
Rating:
5.0
Great service
Maria bryant
|
Overall Experience
Rating:
5.0
Great store manager! He is always nice and helpful. Fast, quick and easy service!
Juanita Stevens
|
Overall Experience
Rating:
1.0
Storage quote incorrect and over charged the customer. Tried to resolve issue by contacting manager multiple times as well as store associates and no one was able to resolve issue. Therefore, I took
cathy brown
|
Overall Experience
Rating:
5.0
Will use uhaul storage if needed again.
SANDRA LYKOWSKI
|
Overall Experience
Rating:
5.0
Great friendly expedient service with a great deal too. Very HAPPY WITH OUR EXPERIENCE!
Dashelle Cranker
|
First Impressions
Rating:
5.0
really great service. the sales associate was super friendly and helpful. definitely will recommend this location!
ANTUAN WOODSON
|
First Impressions
Rating:
2.0
They double charge me and, They told me I can keep uhaul for 24hrs but double charging me less then 12 hours.. I had the uhaul truck for 6dys and spent 700 dollars
marquita bone
|
Overall Experience
Rating:
5.0
Great location. Staff are very professional and very assertive. Would recommend this location for all pf ypur moving needs. Very clean and safe environment.
timothy carpenter
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First Impressions
Rating:
5.0
Customer service was outstanding
George Hebert
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Overall Experience
Rating:
5.0
A BIG! BIG! BIG 10+ PERCENT %%% 10% GREAT JOB SOUTH END U-HAUL @ GLENDALE & DETROIT AVENUE, TOLEDO, OHIO 43614!! GREAT! GREAT! CUSTOMERS SERVICE! THAT'S WHY MY recommendation is U-Haul South End a 10%
GERALDINE HILL
|
First Impressions
Rating:
5.0
customer service rep was outstanding
George Hebert
|
First Impressions
Rating:
4.0
Thank you staff were friendly and very helpful
Douglas Moore
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Overall Experience
Rating:
3.0
I used a storage locker. The price was nice, but would discourage anyone with a king mattress to use a top locker, though it will fit. Overall a fine experience. Glad to have my things in my new home.
Hunter Morrison
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Overall Experience
Rating:
5.0
Staff was very helpful
PAUL BORTON
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Overall Experience
Rating:
5.0
Brian was the only worker who greeted me and was willing to help. His kindness