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mike sCustomer Reviews for U-Haul Moving & Storage of Soldotna
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck that the employee showed me to and got me the keys for was not the truck that showed up on the self checkout. The truck that I was in started at 7766 miles and when I put the final miles in at 7824 the checkout told me that the miles couldn’t be that because it was lower than starting.
Tiffany BI think that the daily rental fee for a 15 ft Uhaul was a little on the expensive side , and seems as though when calling to extend another day, it just got pricier than I would have expected. Employees were kind and competent , so that was nice . I’d like it to be about 1/3 the cost though .
Brittany CBe able to call and talk to a person instead of a hubb
MICHAEL RStore people are very friendly, they take time for our needs and questions
Amber H | Overall ExperiencePoor telephone communication. No one to answer phones. On hold forever until I gave up.
GARY SSuper easy to work with, easy return! Would easily use again and recommend
Jim ELights would intermittently fail on trailer I rented for over minute long stretches. Made a point of telling the attendant and it was well received but my impression was it was a known issue with that trailer and it was low priority for them.
ryan bThe staff was very knowledgeable and helpful.
KRISTIN R | First ImpressionsReally appreciated them taking the extra effort to clean out the snow that had recently fallen. Great team working there.
Jason NI’ve been into the Soldotna location a number of times in preparation for my move. I’ve always had amazing customer service. Not only have all the employees been incredibly helpful, they’ve always been very kind and accommodating. 10/10
KATIE GJust keep doing what your doing
CHARLES GI didn’t rent anything from Uhaul. Someone passed as me. Please investigate this situation
Dustin Svery helpful and easy to work with. Not often I need to rent a truck but when I do I will be using Soldotna Uhaul
aaron mNA
Teya DI would recommend folks to go to any of the other two local U-Haul stores before Soldotna store. The staff is nonchalant and lazy. The trail I rented was in snow that was neither shoveled or plowed, blamed on their broken snow plow truck. Then the trailer itself was covered in snow, including the bed area. But hey I was told it would all blow out going down the road, excuse me, get a shovel and clean it out, which didn’t get done. Unfortunately I needed the motorcycle trailer to haul back a motorcycle I was purchasing the next day. I shoveled out the trailer and cleaned all the snow off, none which blew out going down the road, when I got home. I also parked the trailer inside my garage to thaw it out. I did make the 3.5 hour round trip without issue, so kuddo’s to the trailer serving it purpose on icy and at times rough roads. Will say the drop off and checkout of the trailer wasn’t as painful, different person.
Thomas AI am a cdl liscense driver,i feel that scanning my liscense is an iinvasion of my privacy,just to use that information for your company marketing.please desist from doing so.offer manual taking down of the information,quit being lazy
glenn bWay over priced, I now pay less for a bigger storage unit at another storage place.
TAWNYA M | Overall ExperienceJust keep up with the awesome work and the staff are amazing they do the best to help any customer in need that needs equipment. Thanks
Eugene MAlmost $200 a month is outrageous. The price was raised and ended up being more than what I was supposed to have been paying. Way more.
Daisy M | Overall ExperienceGreat job and in a timely manner.
Richard TThe staff was very friendly & answered all my questions.
Beverly W | Overall ExperienceThank you!
STEFANIE L | Overall ExperienceMore avatising have more trucks available vans pickups 10 ft box vans never enough ok
Gordon Bwith the exception of getting my license scan, which i take great Umbridge to, the people at this location were positive and very helpful. the issue with getting my license scanned, that information is not of any business to any corporation.it has made employees lazy, as far as entering information into a computer. and i feel if this information gets sold, without my permission and or i get hacked or scammed, because of said information being taken, this corporation or any other corporation should be held liable to the fullest extent of the law. .. .
glenn bVery nice people and they were very accommodating.
NANCY OEasy to rent; easy to return. Helpful and pleasant staff.
Marilyn HThey pay attention to detail.
Andreas HI appreciate all the help and support that this U-Haul location provided for me. Thank you.
MICHAEL K | Overall ExperienceI wish you were open a little later, I had to rush to get there before closing. Other than that everything was awesome.
Pax STrailer worked great for our needs and plan to use them again next time I'm hauling to Anchorage.
John RAssociates were very professional and friendly and efficient
Shannon DKeep up the good work
STEVE BHank and all staff are both kind, friendly and genuine caring people with excellent customer service! Thank you!
STEFANIE L | First Impressionswas not me
Ichabod S | Overall ExperienceYou always do a great job for us
William RI appreciated having carts to move my boxes into storage the rolling door made everything so much easier
Cynthia W | Overall ExperienceThe Staff members were amazing. I did a mobile check in and return. When I pulled in the staff member offered to check me in faster. It was so easy to do! I am very pleased with my interaction with U-Haul.
Bonnie TVery helpful and good service, thanks
Bryan MHire more employees like Hank Jones & Gerald Reynolds’s they were excellent to work with.Very professional.
Kevin KHighest level of professional experience and quality customer service. Great level of knowledge to provide the proper wiring installation that l needed for my specific need
DUANE MNothing, service was excellent
Michael HLeaving because of price increases.
Michel H | Overall ExperienceVery quick and efficient. Thank you :)
john fHank jones was a tremendous help in our rental above and beyond the job responsibilities he should be commended!
Kevin KHow about a 10% cut for returning customers?😀
William RVery helpful and friendly
PATRICIA H | First ImpressionsThe whole process was so unfriendly and just completely wrong. When I authorize a certain amount for U-Haul to hold on my card for example $166 I expect that to be held not $183. Everytime U-Haul put a block on my card I was always charged a min $20 more than I authorized and U-Haul tells me that is my bank adding more but no my bank name isn't U-Haul. The professionalism upon the first day with the trailer and truck was horrible. The manager I believe was just outright rude and disrespectful and screaming profanities now I was over charged I probably will never rent from U-Haul again your a scam and steal people's money. Good luck in the future
jennifer wFriendly staff
Shannon DOnly one problem was not able to add the storage insurance online wound up calling the 800 number was advised I had to get insurance at the storage location
Cynthia W | Online Move InExcellent facility - thanks for being so friendly and easy to work with!
Jennifer M | Overall ExperienceThe whole process was easy. We had the required amount of gasoline, the storage compartment was cleaned out and all blankets were present, and the check-in was smooth. Once again, the truck performed like a champ. Thank you.
Charles KEverything great. Thanks!
Robin WThe floor mats in the truck were spic and span and shiny black but they were as slippery as ice. Recommend for liability purposes you use a different product.
Allen MExcellent !!!! All staff helpful and polite. Location was easy to get to, center if town. All facilities clean and well maintained. I was a client for about 8 years, finally found room at my house after rehoming many thing. I realized I would never need again.
jean m | Overall ExperienceNope only thing was the USB adapter wasn't working for me but besides that same as always.
David KEmployees were awesome and always willing to help or answer questions
tess a | Overall ExperienceThey were great!
mike sI need my receipt emailed to me please mcmahill2@yahoo.com
RANDY MJerry very accommodating, knowledgeable, and friendly. Cust service skills top notch!
Ryan KThis place is easily the best uhaul experience ever. Top notch operation and very accommodating and friendly staff
ADAM B | First ImpressionsVery convenient & secure.
Kelly H | Overall ExperienceAnother excellent outlet in Soldotna, Alaska. Truck returns were handled quickly. Truck reservation and rental activity was also seamless and quick with knowledgeable staff.
RITA AOverall not terrible but we ran into a few issues. My payment didn’t go through for some reason and a day later our keycard didn’t work to allow us to get in. Okay understandable. We went to the desk and paid for the month only to find out that a second lock had been placed on the unit. We went back to the desk and the attendant was assisting another customer so we asked that he remove the lock and told him we would be back soon. When we came back the lock was still there and we had to ask again for it to be removed. Seems a bit overkill for a payment that was ONE day late especially since it showed I had attempted to pay it on time. The hours also aren’t the best and it’s inconvenient to be limited on when you’re able to access your belongings. Overall not terrible and everyone working there was helpful and friendly for the most part. We just found it unsettling that after such a short time a lock would be put on the unit without a call or notice that the payment didn’t go through.
Maggie t | Overall ExperienceNothing. Experience went well.
Erick SGreat experience nice and easy with awesome customer service
Ryan KExcellent customer service.
Marcia Z | Online Move InI originally reserved the equipment at the Kenai location a week in advance, when I went to pick up, it was not ready and had to drive to Soldotna to get one! Ended up costing an extra day and more miles!!
Raymond TCustomer service was excellent. Nothing needs to change
Diane CAll the staff was helpful, the facility is clean. Even the bathroom is clean. Overall good experience and would use uhaul again if needed.
TRAVIS M | Overall ExperienceCan't think of anything!
Chris OThe only problem I had was every time I wanted to get in the unit I had trouble getting it unlocked every time I had to get someone from the office to help me.
Joann M | Overall ExperienceWould definely refer them snd use their services again in the near future! 👍
Carolyn W | First ImpressionsThe man who helped me everytime, I think sn asst mgr, was awesome. Friendly, professional , and sometimes he was the only one there snd really working hard.
Janet L | Overall ExperienceI was very happy with the ease of getting storage and ending it. Service was top notch I will use you haul again if I need too
James S | Overall ExperienceOther than the storage fee going up every so many month everything and everyone was great.
Monica S | Overall ExperienceI had a unit for 11 months very near office area.. Everyone of the staff was friendly and helpful. Yes I would recommend Soldotna storage units and if I need storage again it will be here. The manager is nice and so are the staff. No complaints at all. Thank you!!!
Susan G | Overall ExperienceThank you, we will be storing with you in the future.
Angelina K | Overall ExperienceIts tovbad the rates went up.
Jerri D | Overall ExperienceGREAT Location, heated Unit, friendly Staff and Secure. Thank you UHaul
Jerry B | Overall ExperienceThey were helpful and friendly. The unit was perfect for my needs and reasonable prices. I am confident that my belongings will be safe.
Elisa M | First ImpressionsTy ty 4 being here.
Debra B | First ImpressionsThe staff is polite, patient and professional.
GREGORY W | Overall ExperienceBeen a customer for 3 yrs, out grew my current unit preparing for retirement and moving to Lower 48.They have always provided top notch customer support
Paul P | First ImpressionsVeronica was great!!
Eugene R | First ImpressionsClean, well supplied and a very friendly and helpful staff. Thank you.
Dan S | Overall ExperienceThere is no need to say more
Wayne O | Overall ExperienceUhaul in Soldotna is very professional and friendly. Thank you.
RUTH B | Overall ExperienceOverhead and other man doors need to be able to be used all hours! Crazy you have to carry things so far when a man door is right there.
Austin K | First ImpressionsThe staff is friendly, knowledgeable and, most importantly, patient.
GREGORY W | First ImpressionsStaff was friendly and helpful. Excellent customer service.
Brenda C | First ImpressionsIt would be helpful and appreciated to have a bathroom available in the storage facilities
angelo b | First ImpressionsWe were glad you had a locker available Thank you.
Carl N | Overall Experiencecheck in was slow due to only one person in the office. we waited a half hour
Rick o | First ImpressionsThey where honest, fast upfront and made sure everything was ok. I was very grateful to say the least
Wayne O | First ImpressionsCustomer service was amazing! They really helped me figure out what was best for my storage needs and helped me get multiple trucks throughout to haul!
JASMIN M | Overall ExperienceWe have set up a reoccurring payment plan until we vacate the unit. Thank you
Carl N | First ImpressionsThe manager of the store was very friendly and made check in a snap The owner was there too and “had his sleeves rolled up” helping a customer
James W | First ImpressionsWe have been waiting to buy a new home. Are items have been in there since may. We feel confident that are items are safe an cared for. I look forward to moving see stuffbiut into a home. But till then were happy there safe sn cared for inside soldotna uhaul. We have used it before in the past. The manager is a good person an helpful so is his staff.
Vernon K | Online Move InStaff at the Soldotna U-Haul location were extremely helpful. The facility felt secure at all times and our belongings were even left unsupervised often as we hauled our belongings from the rental truck to our storage unit. There are also several carts you can use in the building to haul your belongings into your unit. The only reason I am giving this 4 stars instead of 5 stars is when we moved out, we let one of the gentleman know we were leaving and asked if he'd be able to close out our account. He said yes and we were still charged for units we were not using. It was an easy fix though because we called and they were able to reverse the charges right away and get us officially closed out. Otherwise, Soldotna's storage unit services exceeded my expectations.
Sarah B | Overall ExperienceHe really makes you feel like you are his only customer. Much appreciated!
ROBYN N | Overall ExperienceThe best storage ever ... great prices and very understanding.
CHEYENNE D | First ImpressionsThank you Kyle, Frank, and I do not know the other gentlemen's name. You have a wonderful team. It was truly appreciated!
LAURIE S | Overall ExperienceThe attendant, Hank, was extremely helpful, courteous and knowledgeable. Good employee.
Bruce R | First ImpressionsKyle went above and beyond to assist me with my rental needs, highly recommended!!!
COLTER H | Overall Experiencecordless phones
HARVEY K | Overall ExperienceAll of the guys at the Soldotna U-Haul are awesome! Always super helpful and kind. Thank you 🙏
Victoria B | Overall ExperienceHelpful clean and easy access
Bonnie M | Overall ExperienceI live in Alaska and its winter the roads aren't clear, I had right at 900 miles to drive, 20 ft RWD truck I drove over a lot of mountain passes it drove great,.
Bonnie M | First ImpressionsThanks
Dean D | Overall ExperienceThe young man was so helpful and courteous. Uhaul is always professional.
Floretta M | First ImpressionsThe whole trip from Montana to alaska u haul treated me with respect and sent a new vehicle as soon as they could when the wheel bearing went out of our rig. e
Robert B | First ImpressionsAlways the best!
William F | Overall Experiencenone
JOHN F | Overall ExperienceDont sell u-haul locks at your store if your not allowed to use them on your storage lockers. So they told me that I had to buy 2 round locks if I want to rent the storage there. I was FORCED TO BUY
Monica S | First ImpressionsVery friendly and helpful.
Sara F | First ImpressionsExcellent service all the way around! Thank you!!
Jon G | Overall ExperienceGreat place! Went above and beyond to help me work out an issue with returning the trailer! Really appreciate it! The storage facilities are nice and clean!
jamii h | First ImpressionsVery helpful and courteous. Thank you for making this a good experience. After 3000+ miles on the road, we appreciated it.
Katherine S | First ImpressionsAs a result of very poor security at the Soldotna, Ak. Uhaul facility my unit was broken into and robbed. Apparently other units were also broken into. Your charac limit is too small for my comme
WILLIAM T | Overall ExperienceGreat facility!
Donald P | Overall ExperienceThrough out our 9 year relationship having at one point 6 storage units We have been very pleased that our house hold things and family treasurers have been safe and warm. Thank you again.
DEBORA M | Overall ExperienceVery accessable storage unit.
PATRICK F | Overall ExperienceKyle and his team in Soldotna did a great job. The facility is top notch and the service was excellent. Just what we needed with our recent move. Thanks a lot!
John G | Overall ExperienceI had the best experience here. The team was wonderful and incredibly helpful. I would recommend this location. It is amazing, so helpful, so convenient, so friendly.
bethany h | First ImpressionsWould rent here again
SHERRIE B | Overall ExperienceExcellent service!
Jon G | First ImpressionsI would use this service again.
tamra s | Overall ExperienceRenting our first storage unit was very easy. I had someone personally walk me through how to get in and out of our unit. Thanks so much for the help!
Jessica K | First ImpressionsEverything was all good!!
Charles H | Overall ExperienceY’all have been wonderful
BJ R | Overall ExperienceSales guy was very fast and efficient. Thank you
Cindy S | First ImpressionsHave used storage facility off and on over the years have always felt safe with my things being there.
paul l | Overall ExperienceVery clean. Easily accessible. Great lighting. Friendly, kind and helpful staff. Good prices on moving equipment.
Virginia P | Overall ExperienceFacilities are fine but over priced compared to other Comparable options. While the staff is polite they are spread too thin which creates lines of people waiting and frustration.
Edward K | Overall ExperienceExcellent!
Molly D | Overall ExperienceExcellent facility and staff. Always courteous and helpful.
KEVIN W | Overall ExperienceStaff was very nice and helpful.
Alicia R | First ImpressionsI am grateful for the convenience of the storage unit, will return if need be,Thank you!
JULIANA S | Overall ExperienceVery pleasant experience. I got just what I needed and completed the transaction with ease. The store was very helpful. I would highly recommend it.
Claude O | First ImpressionsExcellent value. Good service.
Jenny S | Overall ExperienceExcellent fast friendly service
NUSON S | First ImpressionsVery polite. Very helpful with information.
John U | First ImpressionsThe people were always friendly even when they were so busy. They need more help.
LAWRENCE L | Overall ExperienceSoldotna U haul is the best store on the peninsula, and I would recommend this facility to anyone. Staff are friendly, efficient and the Owner is very knowledgeable! 🙂
kay h | Overall ExperienceWonderful experience.
Judy P | Overall ExperienceFriendly and professional.
Robert E | Overall ExperienceOrganized, polite and efficient staff. 5 stars!
Bill K | Overall ExperienceI have always had excellent service at this location
David M | Overall ExperienceRented a double storage with my daughter Angie. Is clean and homey there. Like the office guys....they always helped.
VELDA L | Overall ExperienceXxx
dan r | Overall ExperienceI have had storage unit for many years and when I emptied it. Everything was in the same condition as when I put it in there. Yes I will always use uhaul when needed. Thank you
TERRI L | Overall ExperienceStaff was very friendly and helpful.
Kelly W | ReservationHad our stuff in storage for a year. No problems
josh m | Overall ExperienceGreat staff.
JOHN P | Overall ExperienceClean and well maintained. Very pleasant and helpful staff. Very professional.
bob m | Overall ExperienceGreat place for storage and all around services!
theresa t | Overall ExperienceExcellent place for storage units! Definitely recommend if you need clean secure storage!
GRACE S | Overall ExperienceThis is one of the better storage place I have ever rented from. Clean and secure.
Dan M | Overall ExperienceI love the way everything is so organized and orderly. I also appreciate the way every employee is well trained and works as a team.
Cheryl R | Overall Experience.
Edward G | Overall ExperienceIt was just too expensive.
Lisa B | Overall ExperienceI was impressed with Kyle Novak's problem solving and availability as a manager. I also recommended a raise for Dave who assisted in getting access to our unit.
mary t | Overall ExperienceThank you !!
Jaime D | Overall ExperienceExcellent experience- will defineately patronize in the future and highest recommendation to anyone needing these services Thank you
matthew j | Overall Experience