Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful staff both at pickup and drop off. We'll done.thanks
Bill Brooks
Rating:
5.0
Customer did not leave a comment.
Brett Carda
Rating:
5.0
Sioux Falls office smells like sewage, might want to check that issue out.
Greg Jenkins
Rating:
5.0
Customer did not leave a comment.
Denise Wehrle
Rating:
5.0
Customer did not leave a comment.
Robert Souter
Rating:
5.0
Customer did not leave a comment.
John Gatluak
Rating:
3.0
Communicate better on type of install. They did not mention that they were going to leave exposed electric plug. I had to have them take it back to correct it. They corrected it but I still don't know if it works or if they tested lights after install
Randy Ryno
Rating:
3.0
Customer did not leave a comment.
George Giovanis
Rating:
3.0
Got in the truck, was told it had a 1/4 tank of gas. It had 0 gas, couldn't get the the gas station fast enough. Went back in and they said the manager had to leave for a while and he couldn't help. Just so you know I didn't bring it back empty. ( Your Welcome). After a long day of moving I then spent an hr and a half trying to get the app to work to check in the truck., after using two different phones trying to get it to find our location, we decided it wasn't going to work and called the customer service number to sit on hold for another half hr to 45 minutes. She was nice at least and got us taken care of. I'm sure you won't take into account the gas we had to pay for your company and or the previous renter and we will still get charged milage that we've more than paid for in the gas and extra time. Always somthing with Uhaul, it's never easy.
Robert Brust
Rating:
5.0
Customer did not leave a comment.
Wade Persson
Rating:
5.0
Bad mirror
Omar Solorio
Rating:
4.0
Customer did not leave a comment.
Gene Benson
Rating:
5.0
The night driving lights didn’t work because the trailer caused a fuse to blow. Could have been bad.
Sioux Falls guys found the bad fuse and replaced it. Great customer Service!
Bob Pulford
Rating:
5.0
Excellent service. Very friendly and professional
Shelly Clauson
Rating:
1.0
I was guaranteed a price for my truck and auto trailer. The auto trailer transport was not in on the same day as my truck, but I paid for everything upfront. When I arrived to get my auto trailer transport the representatives attempted to charge me $347 for the auto trailer transport.
I informed them I already paid and a back and forth ensued. The employee eventually found my original reservation which showed the total price for both being what I paid. He advised an error had occurred on Uhauls end and they separated the order and I overpaid for the moving truck.
Over an hour was wasted arguing, and then when I stated since I paid the price for both I would like to take the auto transport trailer I was told I could not. I was told I had to still pay for the Auto Transport trailer and I would be given as a gift receipt. After more wasted time the employee could not give it to me as a gift reciept and stated he would refund my card but had no idea when I would get my money. The employee then proceeded to charge me the $347.
I recommend having all employees being able to access gift receipts, and I also recommend if people are overcharged giving them their money back immediately.
I would not recommend Uhaul because not only did I have my time wasted I was out an additional $400 I could have used for my trip across country.
zachary Schwartz
Rating:
5.0
Customer did not leave a comment.
KELLY SWEE
Rating:
5.0
Customer did not leave a comment.
Douglas Schipper
Rating:
5.0
The U Haul staff was friendly, and knowledgeable. The got me set up and ready to go in no time at all!
Craig Winczewski
Rating:
5.0
Customer did not leave a comment.
Rebecca Weisser
Rating:
5.0
Customer did not leave a comment.
Greg Baskerville
Rating:
5.0
Customer did not leave a comment.
Theresa Farmer
Rating:
5.0
Customer did not leave a comment.
Miranda Seidschlaw
Rating:
5.0
I walked in right before the manager (I think he was the manager) was closing and desperately needed an unplanned trailer. The amazingly helpful man was so kind, helpful and accommodating. I had a carrier on my hitch because of an electric mobility scooter that I use to walk long distances. He helped me remove that, hooked up the trailer for me and made sure everything was good to go. I cannot explain how thankful I was for his kindness, amazing attitude and helpfulness. You should be so lucky to have any more employees like him. I feel horrible because in my slight franticness I failed to get his name, but he should honestly get kudos and a big thank you from Corporate as he gives your entire company a great name!!
Anna Nelson
Rating:
5.0
Service was great
Thank you
Bill Walls
Rating:
3.0
The car hauling trailer I requested on Saturday through a reservation was not available so we had to wait until the next day. Also, the U-Haul app I used to return the trailer didn't let me complete it so I wasn't sure if I did it right or not. But I must have according to this email cuz I got a survey
beth taubert
Rating:
5.0
Great service and quick rental pickup and drop off!
Kendra Black
Rating:
3.0
Box was very dusty and debris in a lot of spots, can smelled like cigarettes and steering wheel was sticky
Matthew Luken
Rating:
4.0
When I received the truck it was at 83 miles and my receipt says it was at 77, I’m a little salty about getting charged for 6 miles I didn’t drive.
Kathryn Trull
Rating:
2.0
Customer did not leave a comment.
Tenessa Carr
Rating:
5.0
Everything was awesome! The guys working made my rental easy, fun and simple. I will be back again!
Jeff Hillestad
Rating:
5.0
Owner was great...fast... friendly and I got into a warm truck...
Theresa Farmer
Rating:
2.0
This location didn't setup mobile pickup, even though when I made the reservation online I chose mobile pickup. I had to wait over an hour for the location to open so I could pickup my reserved truck. The staff was rude and discourteous about the inconvenience this all caused me.
KYLE SVENNUNGSEN
Rating:
5.0
Keep on being awesome!
Austin Noble
Rating:
5.0
A larger parking lot for Uhaul rental vehicles.
Katherine Sherer
Rating:
3.0
I was not impressed by the fact I was charged an additional day because I brought it back after 5. This was never discussed at time of pickup
Lisa Driesen-Janssen
Rating:
5.0
Great people, Excellent service..I'll definitely be Back
Dan Schutte
Rating:
3.0
We reserved our trailer to be picked up at Beds & Beds on 41st Street. After waiting in line for 10-15 minutes we were informed that our trailer was over on 11th Street. If I wanted to pick up the trailer from 11th Street I would have reserved it from there. Then we were told that since we picked it up from 11th Street we had to go out of our way and return it there also. Zero stars for Uhaul!!
Kylie Cleveland
Rating:
4.0
Customer did not leave a comment.
gwen lake
Rating:
4.0
Customer did not leave a comment.
Doug Totton
Rating:
5.0
Customer did not leave a comment.
John Maggi
Rating:
4.0
Customer did not leave a comment.
Anthony Roberts
Rating:
5.0
I struggled with the app a bit. Dropping off the the van after hours. It could be simplified & take less time.
Mike Schmitz
Rating:
5.0
Tara, your employee is an excellent representative of U-haul
Harold Pastian
Rating:
5.0
Customer did not leave a comment.
Justin Miller
Rating:
5.0
Pickup was quick and easy. Very friendly people. The return was ridiculously quick and easy. loved it.
Dave Crolius
Rating:
5.0
Customer did not leave a comment.
Jason Groon
Rating:
5.0
Easy and efficient
Julie Iwan
Rating:
1.0
I stood in line and waited forever. The guy at the desk didn’t seem to know what he was doing, and charged my card twice. So now I have to wait for it to go back on which is frustrating, and then he went out and inspected the trailer. Halfway through my trip I found out the right blinker, hadn’t been working the whole time after u-haul hooked everything up and said I was good. Not impressed at all.
Bruce Hetke
Rating:
4.0
I'd hesitate to however. This time, I was given a much small truck than I reserved and the gas tank was literally on empty. The self check in and self check out didn't work either. My utmost worst experience. If my bill is incorrect when it comes, I guarantee there'll be holy hell to pay!
Jill Gebauer
Rating:
4.0
Provide tie down straps
Mary Gednalske
Rating:
2.0
I filled out a survey, it wasn’t good!
Leslee Woodyard
Rating:
5.0
Customer did not leave a comment.
Bernard Hoisington
Rating:
5.0
Customer did not leave a comment.
Xavier Sully
Rating:
4.0
Customer did not leave a comment.
muhab kareem
Rating:
5.0
Nothing yall always do great !
Dorian Simpson
Rating:
1.0
I am very disappointed, highly upset, and have been trying to get to an overcharging situation for days. However, this location is completely unprofessional and it seems as if they put the phone off the hook or they are simply just not responding. I am trying now to get a hold of corporate. It would be appreciated if they could call me at the number on my profile because I am so overwhelmed with what they have done during this time of distress I am already experiencing with having to move everything out of my apartment due to a flooding situation. Please please help me resolve this issue.
Brittany George
Rating:
5.0
Always great experience here
Theresa Farmer
Rating:
5.0
Customer did not leave a comment.
Jeremy South
Rating:
1.0
Customer did not leave a comment.
Tom Mccormick
Rating:
5.0
Trailer was damaged but we'll documented and did not affect functionality.
Tim Senft
Rating:
3.0
Customer did not leave a comment.
Zachariah Wilsey
Rating:
5.0
I had a very pleasant experience. If I ever need to store anything again I will defintely go back. The only thing that could be improve is the little phone box to communicate with the main office. Sometimes calls are not answered. Besides that everything else is great!
KAREN SIMON
Rating:
4.0
Customer did not leave a comment.
Alex Miller
Rating:
4.0
Customer did not leave a comment.
Derek Hamm
Rating:
4.0
Customer did not leave a comment.
JOHN SCHUTTLOFFEL
Rating:
2.0
Not getting any service from me again
DAWN HALL
Rating:
5.0
Customer did not leave a comment.
Michael Miiller
Rating:
3.0
I RENTED A 20' TRUCK and used for less than 50 miles in town and OVERCHARGED THE MIlege.
I just move some stuff from an appartment to anotherone and they charge me for over 150 miles.
What' this.?
JULIO BAUTISTA
Rating:
1.0
Get more knowledgeable staff.”
ricky crawley
Rating:
5.0
I can't think of any improvements needed. I've used Haul UBoxes many times for moving and storing large items and have always had a good experience. The staff in Sioux Falls was excellent in all regards: from the UBox shipping from Oregon to delivery and pickup of the empty container. I'll surely use them again.
melodie adkins
Rating:
4.0
Customer did not leave a comment.
Shelly Loyd
Rating:
5.0
Dillon was very helpful and kind.
Michelle Smith
|
First Impressions
Rating:
3.0
Just tell the customer to bring the tank back full, or actually pay attention to how much fuel is in the vehicle so that the customer isn’t over charged for fuel that they didn’t even use.
Jamie Milekovich
Rating:
5.0
Customer did not leave a comment.
Alahna Johnson
Rating:
5.0
Overall very happy with experience from start to finish. The weather conditions at pickup were bad but the service attendant was very helpful through out pickup process. Suggestions for improvement would be to check the rental truck out prior to pickup. At time of pickup we found the tire sensor was lite and the gas was less than the 1/4 mark as explained. The attendant handled the tire sensor quickly and it did not delay our trip. The gas was almost at empty and not at 1/4. The trip south was very good with no negative issues with the rental, all went very well.
Richard Rodriguez
Rating:
3.0
Customer did not leave a comment.
Kaia Littlefield
Rating:
3.0
Customer did not leave a comment.
Ian Collins
Rating:
5.0
Seguír mejorando siempre…
Cesar Pacheco
Rating:
5.0
Amazing workers
Victor Salazar
Rating:
5.0
Thank you!!
Richard Heinz
Rating:
4.0
Customer did not leave a comment.
Peter Oien
Rating:
5.0
Customer did not leave a comment.
JEREMY DALEY
Rating:
1.0
I drove all the way to Luverne, MN in the morning to find that the trailer that I had reserved to pickup was not there. Waist of gas and time. Would not recommend it. I did not receive any reimbursement for my time and money besides one extra day with a trailer, which I did not need, that I had to drive all the way to Sioux Falls, SD, to pick up. Very frustrating
Jack Niedringhaus
Rating:
5.0
Customer did not leave a comment.
Leslie lesliejohnsonbunchus
Rating:
5.0
Customer did not leave a comment.
Danielle Hudec
Rating:
4.0
Customer did not leave a comment.
Mary Millikan
Rating:
3.0
It would have been nice if the truck was pulled out and cleared of snow prior to pick up. Also, disclosing the drop off process during pick up would have saved time.
Doug Kane
Rating:
5.0
Would be nice if vehicle is warmed up before we got there. But i do understand that people sometimes are no shows so it was ok.
Denval Alford
Rating:
5.0
Customer did not leave a comment.
Lan Tran
Rating:
3.0
Got charged some high mileage rate when I hadn’t went that far. Called customer service and they failed to call me back. Paid way over what I was supposed to. Won’t go back.
Sybil Schultz
Rating:
4.0
Customer did not leave a comment.
denise brehmer
Rating:
5.0
Customer did not leave a comment.
Frank Wiebenga
Rating:
4.0
Customer did not leave a comment.
Wilma Fuentes
Rating:
5.0
Customer did not leave a comment.
Mathew Harten
Rating:
5.0
Customer did not leave a comment.
ANTHONY STOKELY
Rating:
5.0
Customer did not leave a comment.
Tracey Hughes
Rating:
5.0
Great working with them even when we had some problems and needed the truck for an extra long time. They work with you the best they can, that means a lot to me. Thanks guys
derek crockett
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Charles Griffin
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Sarah Patrick
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
CHER HANSEN
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
mike ellingworth
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra Gustafson
|
Overall Experience
Rating:
3.0
Over priced, a maze to get to second floor units without any lifts. They do supply flat carts, not much use for second floor.
Clayton Jensen
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jennifer M King
|
Overall Experience
Rating:
4.0
None
angela breland
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGELA JACQUES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew Hatfield
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Devin Betsworth
|
Online Move In
Rating:
3.0
The employees were somewhat rude I've had to run in with them like three times and they were not so very nice all three times one time I tried to tell them that the garage door would not go down and yes the office was closed but there was four people in there and they all looked at me and ignored me I was there for over 15 minutes trying to tell them that I couldn't get the door down and nobody cared till I came knocking where I wasn't supposed to be I was trying to be helpful they obviously were not they ignored me quite a few times and then when I turned in my storage unit the other day which was early you guys don't prorate anyway the staff is rather unfriendly
ALICE BACHTELL
|
Overall Experience
Rating:
5.0
Quick and easy to rent a storage unit
Whitney Specht
|
Online Move In
Rating:
3.0
Although the security is remarkable it was perplexing to discover there was not any elevators to reach the second floor
Kailey Dunnsm
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Jennifer M King
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Clair Hattervig
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Joe Anderson
|
Overall Experience
Rating:
1.0
Im about to contact my attorney
Joe Anderson
|
Overall Experience
Rating:
5.0
Eric the owner was very helpful and even told us about the promotion for one month free unit rental with trailer rental we already contracted in Huron. Our family e to move my sister and her closing was delayed by a week so we needed a quick solution to store a small pull behind trailer’s worth of stuff! Thanks uhaul and Eric!
Ashley Kingdon
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Savannah Robles
|
Overall Experience
Rating:
1.0
Im not happy with this location
Joe Anderson
|
First Impressions
Rating:
4.0
Great building
Tanya Benson
|
Online Move In
Rating:
4.0
Everything was point ON ..THX.m
Charles Griffin
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
WILEYN SMITH
|
First Impressions
Rating:
2.0
The storage unit was a perfect fit, if I brought a flashlight.
Also the staff, horrible in my opinion. But in their defense maybe under staffed.
I’ve also tried to contact people here for months on end and relieved, nothing in return.
Glad to be out!
Allyson Fordyce
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
peter barrington
|
First Impressions
Rating:
1.0
A storage unit by phone and was given a different address. I drove there to check in and unload. When i arrived, I see what looks like an office with glass windows, I was concerned about going in because there was a man camped out in front of the door who appeared to be on drugs. I left my valuables in the car and quickly proceeded to the office. This address is
201 S.West Ave Sioux Falls 57104. Once inside, There is no one there, no office. Just a Kiosk that tells you, you need to check in online and have renatl insurance paperwork. Clearly too much hassel for a storage unit, but, most alarming was the desolate building with no personnel!
I drove to the U Haul right around the corner and explained to Tyler, why I was so upset, He was very kind,understanding and professional. He took care of me by offering me a unit on site, the original address I first called. I appreciate the remedy but think Management needs to inform their employees to disclose the unmanned conditions of the property and to direct woman and the elderly to the manned site if available.
SUSAN LONG
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ivan gabe
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
craig arnold
|
Overall Experience
Rating:
1.0
While most of the staff at this U-Haul location were friendly and helpful, corporate U-Haul is doing them a huge disservice. First of all, the design of the new storage units attached to the main building creates a situation where the entry to my storage unit is blocked with return U-Haul trucks every time I try to access it. Beyond that this U-Haul location is understaffed. So there is no one to help move the trucks out of the way. In addition, I first rented my unit online via the U-Haul website and when I showed up they did not have a unit of my size available. I understand this to be a corporate U-Haul issue and not a local problem. It seems corporate is creating issues and leaving it to the local U-Haul to solve it. I will not be renting from U-Haul again and I would strongly recommend against it to anyone I come into contact with
Katie Hughes
|
First Impressions
Rating:
5.0
I made a move across the country with 4 kids by myself... It was a Very very VERY loooong drive :/ I was offered a one month storage unit free of charge and when I arrived to turn in the trailer and unload our stuff.. I found out there was only an upstairs unit available at the drop off location I had picked 😳😳😱 ...I was totally overwhelmed at the thought of hauling everything we own up the stairs on my own and already exhausted from the long drive with wild kids 😩🥴 the lady that was helping us went out of her way to arrange a unit at a different location to accommodate and I am beyond grateful!! I almost cried the happy tears!!! Grateful, impressed, and sooo relived <3 I missed this kind of interaction that comes with living in the Midwest and it was a really great first experience with being back home. Thank you!!!
Chelsey Fischer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacob DeJong
|
First Impressions
Rating:
2.0
I had a ton of interactions with the staff at this location and only had two good experiences. The worst was when I had previously had a late payment. There was a UHaul lock on my storage unit, which I fully understand, but it wasn't taken off even weeks after I caught up the payment. An employee came up with me, told me he would go look for the key, and left me sitting there without returning for over a half hour. I left, and when I returned a couple of weeks after that, the lock was still there despite payments being all caught up. I was so relieved to get my things out of the storage unit and never deal with this location again.
mikayla nicholoson
|
Overall Experience
Rating:
1.0
Completely unprofessional and wrong that someone pays for 30 days with no other option and moves out early, maybe due to a change in circumstance and they don't get reimbursed for any of the amount they were required to pay but didnt use. I would not recommend uhaul to anyone and will be sure to never use your storagebservices going forward.
meagan zuraff
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brad Mercer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
XAVIER HERMAN
|
First Impressions
Rating:
5.0
My initial phone conversations were very helpful but when I got confirmations on everyting the size of my unit was wrong. I called 2X and when I got there it was still not correct. Your employee on site (Tyler?) was excellant to work with. He got me the unit size I wanted and worked it out so that I could drop off my rental truck at the storage site instead of across town.
Brad Mercer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
richard schmith
|
Overall Experience
Rating:
4.0
Really nice manager Greg. Professional staff
angela breland
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zachary Ottoson
|
First Impressions
Rating:
2.0
Uhaul charged me for things with out talking to me just put them on my card will never use them or recommend them to anyone
tara potter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary Vanregenmorter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cinthia Adams
|
Overall Experience
Rating:
5.0
very helpful with questions and service
Gary Vanregenmorter
|
First Impressions
Rating:
3.0
Would have been nice to be able to speak to the actual location when calling. Every time I called the store number it went to a call center that could only send a message for me.
Cassie Benson
|
Overall Experience
Rating:
1.0
Never return calls, you call to find out information and the lady says everything is ok then you get a letter saying your storage unit has been sold I will never go threw a uhaul place again
Lisa Easterday
|
Overall Experience
Rating:
5.0
Thank you
SANDRA LOONEY
|
Overall Experience
Rating:
5.0
The staff was great and efficient.
Kevin J Barry
|
Reservation
Rating:
5.0
Helpful staff.
Quantas Ginn
|
Reservation
Rating:
5.0
Staff was amazing they were helpful & friendly
mikki lund
|
Overall Experience
Rating:
4.0
I give your staff and storage facility an A but communication to setup delivery of Uboxes and trying to reach a person via your phone system an F. Would not recommend until that's fixed.