Customer Reviews for U-Haul Storage of Sherwood

6,222 reviews

13921 SW Tualatin-Sherwood Rd   Sherwood, OR 97140
(, EXTREMELY Limited Parking Available; Between Oregon St and DEQ)

(503) 925-6443

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(503) 925-6443

13921 SW Tualatin-Sherwood Rd
Sherwood, OR 97140
(, EXTREMELY Limited Parking Available; Between Oregon St and DEQ)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Good Transaction

DANIEL B. 
Rating:
4.0

Customer did not leave a comment.

Edward F. 
Rating:
2.0

The fact that you have to put your pin code into the front of the building before entering when your unit is on the second floor and half way down the length of the building turn and go the full width of the building. The alarm sounds Everytime you open your unit. It's BLARING and takes forever to silence many times so for those of us with sensory issues it's an experience I dreaded just going there for anything. Put a pin code on the wall near your unit not at the front door.

Kellie C.  |  Overall Experience 
Rating:
2.0

This location should pay more attention to the condition of their equipment before it is rented out. There was a large dent on the back of the truck I rented before I drove it off the Uhaul lot, I saw it and took pictures and a video of the damage and other preexisting damage on the truck before I left. I returned the truck and was left with a large fine for the large dent that was already there. Fortunately I was able to show the employees at this Uhaul the proof of the preexisting damage and had the fees retracted.... Had I not had proof, I would still be out $150!!

marisa C. 
Rating:
4.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

SERHII H. 
Rating:
4.0

The van was great and all the add-ons were fine too. It was the appliance dolly. First one if was told to grab, didn't have the accessories belt for lower the dolly down stairs, so I had to get another one. Then that dolly would somehow lose tension when going down the stairs. Tried adjusting it multiple times. Same thing.

Darren C. 
Rating:
5.0

There is road construction it was confusing how to enter. I went in the wrong way staff was very helpful

Tom G. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
2.0

The front desk person is rude, it seems that she didn't want to help me with my reservation.

STANLEY E. 
Rating:
5.0

Items damaged in transit. Your insurance company denied our claim, because of “ improper handling by the moving company that I hired through “safe move “. There was nothing about safe handling involved here. I won't be using U Haul for future moving services, because of this bad experience!

Randy V. 
Rating:
4.0

Too expensive to rent vehicle. Bring down some of the cost!

harold B. 
Rating:
5.0

Customer did not leave a comment.

Killian F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

It took longer than they said it would but the gentleman doing the work was really, really nice.

steve C. 
Rating:
5.0

Customer did not leave a comment.

Marlina D.  |  First Impressions 
Rating:
5.0

cant think of anything

Lynette J. 
Rating:
5.0

They were good enough to forward a rental even though I took the car dolly. I couldn't pick up the car because of bad weather. I appreciate that.

Dave H. 
Rating:
5.0

Customer did not leave a comment.

Kathryn C. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

WESLEY SEAN G. 
Rating:
5.0

Customer did not leave a comment.

Blaine N. 
Rating:
5.0

Customer did not leave a comment.

Torson V. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Outstanding service and super clean vehicle. I'm happy to recommend to anyone who needs to rent a u-haul.

Peggy H. 
Rating:
5.0

All went well Thank you

Randy B. 
Rating:
2.0

The rent continued to go up and the quality continued to go down, way down. When paying for storage for as long as we did it would be really nice to not have rodents running around and for the facility to have working climate control (a/c) like we originally signed up for. We could give two craps if the stuff in our storage unit got cold. We did care if it melted during the summer. Every year it got worse. We truly looked forward to getting our things out and never coming back.

stephanie p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delores S. 
Rating:
4.0

Well to start, you could have given me a truck that didn't have a severe gas leak from the tank. When I went to the gas station to fill up, a huge puddle of gas formed under and around the truck, which I discovered was caused by, apparently, by a failure at the fill tube/tank connection. When I stopped the gas from going down the tube, the massive dripping slowly stopped. At that point, I had to hose off the gas as best I could so I could move the vehicle and let the gas evaporate off the bottom of the tank. Then, as the truck was fully loaded (this occurred around 6pm), I had no choice but to continue what had now become a harrowing trip 60 miles to Lincoln City. I could go on about trauma, and the extra money I had to pay for gas, as well as other unfortunate circumstances that arose from the associated delays, but I think you get my point. I must say, however, that the staff, both before, and after the rental, were extremely helpful and courteous. When I returned the truck , the guy gave me some kind of credit that made me feel a little better. I want to be clear that I understand it was an unfortunate mechanical failure and no ‘one' was at fault, but honestly, it did cause me a lot of stress, as well as impacting me financially (for instance, I had to pay my helper extra due to the delay getting to Lincoln City). Well, you asked!

Jessica M. 
Rating:
4.0

not charge so much, to rent a truck for the day and be charge that much extra is absurd.

Dan C. 
Rating:
5.0

The employees are all knowledgeable, helpful and friendly.

Brandt B. 
Rating:
5.0

They helped me immediately but billed me incorrectly. I do not think the billing issue was their fault, the location in Vancouver screwed it up.

Ryan C. 
Rating:
4.0

The ratcheting mechanism was rusty and hard to turn. The spring loaded ramp stays were difficult to move. A little more lubricant will go a long ways in making customers enjoy renting equipment. But I'm a maintenance oriented guy so the matter is influenced by that.

Dave H. 
Rating:
5.0

The staff at this location really went above and beyond to help me out when the app decided to not work. The app, and the 24/7 truck share is a piece of trash. However, I would really love to go and use their facilities or vehicles again in person.

Ian W. 
Rating:
5.0

Customer did not leave a comment.

Joe W. 
Rating:
4.0

Customer did not leave a comment.

Calvin W. 
Rating:
5.0

Thanks Thomas!

JEFF D. 
Rating:
5.0

Customer did not leave a comment.

Ed B. 
Rating:
5.0

Drop off location was simple and easy. Customer service on point

jacob E. 
Rating:
1.0

The Shewood facility has NO parking for their customers! WAY TOO MANY trucks, & trailers on the lot.....no room for customer...REALLY????? While the Manager and the workers take up all available parking spaces on the lot, the CUSTOMER is told to "go park in the street---its Oregon, parking is tough"....Total BS. With no parking 'on the streeet' what's next?? They want your busness then can't facilitate it....ridiculous. NO more rentals here.

Gregory A. 
Rating:
5.0

Customer did not leave a comment.

Jamie M. 
Rating:
5.0

Easiest return I've ever had! Thank you

Mary T. 
Rating:
5.0

Very kind and prompt

Curtis S. 
Rating:
5.0

Customer did not leave a comment.

Dale R. 
Rating:
5.0

The inside of the van was not clean - front or back. How can you expect people to bring something back "clean" if you give it to them dirty? Also, the type of gas was not listed anywhere. I shouldn't have to guess or call to find out what kind of gas your vehicles use. Outside of that...the people at this store are pretty great with some that go out of their way to make sure that you had a good experience and that everything was to the customers expectations...which I appreciate so much!

Dawn W. 
Rating:
5.0

Girl that helped me was very friendly and gave very clear explanation of everything. There was more people there than I expected for Super Bowl Sunday, normally when I go there's a few people in line, today it was a ghost town. I hope management considers events in the future and doesn't schedule extra employees if it's not needed. Days off are rewards for jobs well done and that shouldn't be forgotten! I'm not familiar with their process for the vehicles so it may have been that the staff was needed, but it seemed as though the employees were bored with such a slow day :(. THANK YOU to the team that helped me today!!

Katie N. 
Rating:
4.0

I rented a trailer last week, February 2 for two days and everything was excellent, but I rented again on February 9 and they charged me more. When the trailer returned, they told me that they were going to refund me what they overcharged me and they never did.

Carlos Q. 
Rating:
1.0

Upon arrival, we were informed the 2 ultility carts we reserved were not available. There was one in truck and the other was rented earlier that morning. Apparently they don't hold reservations for those, which would have been nice to know so we could go to another location. The only other option was to rent a broken one they had in the shop for the same fee. Unbelievable. Also, the middle seatbelt was covered in mold and mildew of the truck.

Elisha R. 
Rating:
5.0

This location is a good one. Usually a speedy checkout and always well stocked with truck and trailer options.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

German D. 
Rating:
5.0

Customer did not leave a comment.

Katarina B. 
Rating:
4.0

All good!

LYNN U. 
Rating:
5.0

Customer did not leave a comment.

itai P. 
Rating:
5.0

This team did a great job. They kept me informed, were flexible with scheduling, and efficient. As well, the the price reflected the quote given.

JOSHUA D. 
Rating:
4.0

they forgot to give me the moving blankets i ordered - please refund me that cost

Steve C. 
Rating:
5.0

Top service

bobby J. 
Rating:
2.0

I went to pick up my reserved truck that supposedly had 7/8 tank full of gas. It was a frosty morning and as I was letting the truck warm up and having to scrape ice off the windshield ( this should have been done by staff) using a credit card as my ice scraper…. Got in truck to leave and the gas tank was empty!! Had to go back in and wait in line to get another truck making me late for my move.

Vicki S. 
Rating:
5.0

No improvements necessary

JUDITH H. 
Rating:
5.0

The service is excellent and the staff is very friendly. I will continue renting with you. 🌟🌟🌟🌟🌟

Carlos Q. 
Rating:
4.0

Customer did not leave a comment.

AMY J.  |  First Impressions 
Rating:
2.0

The office in Sherwood staff was great but the sudden price hike of $20 and corporates non caring attitude along with not honoring the contract made me never want to use Uhaul storage again nor recommend to others. The staff was great at the Sherwood, Oregon location at least.

James L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Cam was super She's great

Steven L. 
Rating:
3.0

Customer did not leave a comment.

Jeff R. 
Rating:
1.0

This U-Haul location has a horrible staff. The drop off of the initial box led to damage of my friend's property. They insisted I be present when it was picked up from that location but then picked it up without notifying me (I travel a good distance and won't up early for no reason), and then failed to log my U-Box as not at their facility despite having immediately shipped it to Baltimore. They then tried to bill me for storing a container I had already received in Maryland, unloaded and returned. This was the most incompetent experience with a moving and storage company I have ever had. I would never recommend them to anyone.

jessica RYAN L. 
Rating:
5.0

Customer did not leave a comment.

dong l.  |  Overall Experience 
Rating:
5.0

Lovely staff! I would definitely come back again.

Dionne F. 
Rating:
4.0

Customer did not leave a comment.

dong L. 
Rating:
5.0

Customer did not leave a comment.

Otto Charles L. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
4.0

The truck itself was a POS. Definitely the worst U-haul truck rented in my 40+ years of renting U-hauls. 145000 miles, engine would rev unexpectedly, passenger door would not latch. Should have been scrapped long ago,

David H. 
Rating:
5.0

More parking

Ken H. 
Rating:
5.0

Dylan was great setting me up with my trailer. All I had to do was test the lights. He did all the work. Great customer service!

Bradley W. 
Rating:
5.0

Customer did not leave a comment.

Carrie M. 
Rating:
4.0

Fast, efficient, and easy to get through the process on both ends, front and back.

PETER P. 
Rating:
2.0

When I rented my unti and went to move in content, the unit was full of content that belonged to someone else. The UHaul employee did not have an option for me. VERY upset.

Brent C.  |  First Impressions 
Rating:
3.0

The biggest issues was trying to return the equipment. The sign says to wait for someone to help, but no one did until I got out and tracked someone down. I dropped off a trailer one day and the truck the next. The trailer drop off went okay, the woman helping me did fine, but was young and I experienced. The next day I dropped off the truck and waited for someone. Two people were outside but ignored me. One young man, with blond curly hair, just stared at me until I drove closer to the door and got out. Then he finally acknowledged me but had this accusing tone of "oh your leaving it there??" I told him no, but I was trying to figure out what to do with the truck. The boy said I could drive it up and then just give the keys to someone that was outside. He was the only one outside at that point.... So I parked where he wanted it, and walked back but had to track him down to give him the keys. The only good thing about this location is they do seem to have a good selection of stock and trucks available.

Nathan P. 
Rating:
5.0

Customer did not leave a comment.

Stephanie H. 
Rating:
5.0

Cameron H. who helped us was amazing. Great customer service provided by her. She went the extra mile to help make sure we received the best deal, instead of wasting our time and money. So very appreciative of her for trying her best. So deserves a big kudos, and hope during her eval., she gets some great compensation. One of the best customer service reps I've experienced in any place. Thank you Cameron.

tony C. 
Rating:
5.0

Man the morning crew was awesome. I think his name was Thomas but he just moved from Texas. So personable!

Brandon R. 
Rating:
5.0

Customer did not leave a comment.

George K.  |  Overall Experience 
Rating:
3.0

Vehicle was clean but had no oil glad I check those things before leaving I told an associate and he put oil in it before leaving.

Robert B. 
Rating:
1.0

answer the phone, not route to a call center. Belive your customer, don't question them when they say the equipment was not up to par.

Russell W. 
Rating:
5.0

Everything was great and all employees were more than happy to help and explain for any questions.

Levi L. 
Rating:
4.0

Great service, both before and after rental! Would recommend better signage inside to direct a new customer where to go inside for rentals.

MARK M. 
Rating:
5.0

My only issue to critique is the after hours return process. It is quite cumbersome. Thinking of the customer experience, after moving for several hours, your very tired and the last errand is to return the rental and you just want to be done at that point. While I understand the need to capture data from the return, it should be as simple as recording through the app, the odometer (and not adding the addition of a photo) and dropping the keys into the drop box. The onus of capturing the condition of the rental should be done by a U-Haul associate the next morning. Otherwise, I always have a great experience at Sherwood U-Haul. Thank you.

Shari W. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
4.0

Very reasonable price, attendant was helpful and patient.

Dave H. 
Rating:
3.0

$1.09 per mile is a crazy high charge.

Ben S. 
Rating:
5.0

Got the trailer returned quickly and easily. Staff was helpful and kind.

Joshua R. 
Rating:
5.0

Great ~

dong l.  |  First Impressions 
Rating:
5.0

keep up good work

Dzinh B. 
Rating:
5.0

Customer did not leave a comment.

Jenica P. 
Rating:
5.0

Customer did not leave a comment.

Trent B. 
Rating:
3.0

Lack of staff. No one came out to check truck back in.

Rory F. 
Rating:
5.0

Customer did not leave a comment.

JOEL Q. 
Rating:
5.0

Customer did not leave a comment.

Meskerem W. 
Rating:
1.0

Slow rude service, I was given the keys by my truck was blocked in and had to get back in line, one person working the counter and one person sitting in office not helping customers. Girl at counter was very unprofessional and poor attitude who was rude when I wanted her to switch me out keys. Uhaul store was painfully slow, delayed 30 minutes because truck was blocked in, also my scheduled time was changed for some reason so when I arrived I couldn't use the app to pick up the truck. I'm not sure I would use U-Haul again. Just be good at your jobs, it's not difficult, it's literally what you all day everyday, how can you not have this down?!

Trevor A. 
Rating:
4.0

Thomas and Cameron offer THE BEST customer service to all people that come into the store. I have a storage unit here too and it's been a great experience.

EILEENPATRICIA M. 
Rating:
3.0

Customer did not leave a comment.

Brittany D. 
Rating:
4.0

Take into consideration how the gas tank was like befor charging fees for it

Hector C. 
Rating:
5.0

Locations was convenient and easy to find.

Justin A. 
Rating:
4.0

Guys there were helpful and overall process was easy.

Nathan H. 
Rating:
1.0

Customer did not leave a comment.

peter S. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Heather D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Halo H.  |  Overall Experience 
Rating:
5.0

Very professional and pleasant. Wide variety of goods and se

tom S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nick H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rudy P.  |  Overall Experience 
Rating:
5.0

I walked in and they had me get behind the counter to do it myself. I have to give a huge shoutout to Alec Winkel. That man knows his stuff and even gave me a 20% discount. That is all

Alec W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debrah A.  |  Overall Experience 
Rating:
5.0

I lived 40 minutes away and when I phoned about and when I phoned about a question, or hours, etc, I was never able to speak to a live person at the facility.

Maryann E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan W.  |  Overall Experience 
Rating:
5.0

Positive... excellent storage facility Negative... needed refund at move out for unused days/weeks

Sarah B.  |  Overall Experience 
Rating:
5.0

Great staff and very helpful!

MARK T.  |  Overall Experience 
Rating:
2.0

During my check in I asked for help to get a unit and I was told it would be easier for me to do it myself if I scanned the code on the front of the building. I am not knowledgeable in scanning codes and let the attendant know. He told again it was easier for me to do it and because I had my son with me, he told him to " be a son" and do it for me. After standing outside and trying to scan the code, which was nearly impossible as there was a sticker on the automatic doors that covered the code everytime the door opened. Between customers going in and out and the door being activated every time I moved I felt frustrated. I finally got the code scanned and could not complete the reservation ither due to the app not working or because I had no idea what I was doing which is why I asked for help to begin with. The attendant was at that point willing to help and booked the unit for me with the help of his supervisor on the phone. I understand and I am all about people learning a new skill and his not knowing how to book the unit was not at all a part of my frustration of the day. I believe his telling me to do it using the scan code and then shaming both my son and myself was his attempt to not tell me he had never booked a unit before. During the booking when on the phone with his supervisor, he had asked for a first floor unit because I am "an older lady". So this was the highlight of my insults, I am 59 and yes, not young but that was very offensive. I was told there would be a lock that came with the unit and there was not. I purchased a lock from the attendant. After the unit was rented and we were shown where to find it, we started to unload the moving truck and quickly realized it was too small. The wrong size unit is all on me. I called to toll free number to ask for a bigger unit and had it set up on the phone and was told to just go back and ask him to cancel the smaller one and assign me the bigger unit. The bigger unit did have the lock inside for us to use, so the one I purchased was no longer necessary. As the supervisor was at the counter at that point this went relatively well. The moving into the bigger unit was brutal due to the stairs and the roll up door at the loading dock being locked, and this again was more on the unit I chose to save some money on down the line and still, brutal. After the moving truck was emptied I went to return the moving truck and the unneeded lock. I was asked for my receipt and told the same attendant who sold it to me , he did not give me a receipt. He told me he could not return it without a receipt. When I Said again " you didn't give me a receipt " he told me I must have told him I must have told him I didn't want one because he "always asks if people want a receipt " because the computer prompts him to do so. He did not ask if I wanted a receipt. I was also told I could leave the truck out front where I had parked it and leave the keys in the cup holder. I was told I would get a text message to let me know it was returned in about 15 minutes, that was last evening about 4 pm and I still have no message. I called the toll free number to ask if was returned about 5 30 last evening and they did not see it showing returned. I also want to add each time. I address any of my concerns with the attendant his comment was "call Uhaul and tell them"

Georgia G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Douglas T.  |  Overall Experience 
Rating:
5.0

Very helpful outstanding customer service representatives.

Patricia S.  |  First Impressions 
Rating:
5.0

Manager resolved a complaint I had about an employee 10 days previous who refused to answer any questions I had about storage saying no one answered storage questions at the store and could only be done online and who made fun of my wearing a face mask. The Manager Cody addressed my specialized disability questions that could not be addressed online and said the info I got from the employee was inaccurate. He assisted me to get the unit reserved close to elevator due to my ambulation problems. He also gave us a great deal for 1st month. Cody was great and staff that day were very helpful getting us checked into 2 new units. Many Thanks.

Linda Y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

patricia g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristina v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James L.  |  First Impressions 
Rating:
5.0

Always clean and accessible, never had any issues

Jon C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George K.  |  Online Move In 
Rating:
5.0

No comment

Dennis K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather D.  |  First Impressions 
Rating:
5.0

Staff provided excellent service in a professional manner.

lamont s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marina M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dawn C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NIKI N.  |  Overall Experience 
Rating:
3.0

Trash dumpster area very dirty. Some confusion pertaining to payment amount early on.

Deborah M.  |  Overall Experience 
Rating:
5.0

Using the Sherwood Uhaul storage facilities was convenient, clean, and easy to access inside the building. The facility manager, Amanda, and all her staff was always professional, courteous, and extremely helpful. Her and her staff’s assistance reduced the overall stresses of our relocating and their helpfulness above what we had expected. The only inconvenience were the large potholes in the gravel area encountered while driving into the facility entrance. Overall it was a very satisfactory experience and we would use the particular facility again if needed and have recommended it to friends.

Richard M.  |  Overall Experience 
Rating:
3.0

Staff do not respond to requests made from the uhaul main customer service line and you aren't able to contact the office directly. I "moved out" oof my unit 9 days ago and still do not have a confirmation of move out. Nice secure storage place but the communication could use some work.

AMBER J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELANIE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marina M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dylan C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOAN M.  |  First Impressions 
Rating:
3.0

You could have done a better job explaining that split level meant carrying everything up a flight of stairs and not a unit with a shelf. That was my misunderstanding but there was no advertising I could find they made it clear when I booked the unit. I won’t be using your storage again. Other than that, the convenience of self-storage was nice and the facility was well maintained

Patrick C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle G.  |  Overall Experience 
Rating:
5.0

Amanda Wyland has built a truly remarkable team here at the Sherwood Uhaul. Everyone I have had the pleasure of working with over the last few years has been always been friendly and respectful with a cheerful customer service first attitude. I would recommend the Sherwood location even if you live closer to another one.

John N.  |  Overall Experience 
Rating:
5.0

The guys at the Sherwood shop are awesome!

Eileen M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Vickie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ja Waun J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Lauren A.  |  Overall Experience 
Rating:
5.0

Eric, Thomas,and Amanda 10 stars each, thank you!!

Christi S.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Debbie K.  |  Overall Experience 
Rating:
1.0

They charged me an extra month after having all my stuff moved out last month. Do not recommend

Jon C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorri S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dylan H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Emma B.  |  Overall Experience 
Rating:
3.0

Only used 1/2 a month still charged a whole month. Had the locks they sold me on. They wanted different locks on told them when I would be there Then the locked me out when was there moving out

jennifer s.  |  Overall Experience 
Rating:
1.0

I would have given you an excellent rating except for your billing. I was automatically charged for a full month on 2/12/23 - 3/12/23. I moved out on 2/13/2023. You are getting a whole month of payment from me because I did not realize I should have been out one day earlier. And, obviously, your people are not authorized to make any adjustments. Terrible service. I thought it was just covering the month of February. I am beyond disappointed. .I called your facility and was told you were unable to adjust.

Caryn A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard M.  |  Online Move In 
Rating:
5.0

My phone still wouldn't load pictures to your site and thankfully it wasn't busy n the manager was able to do all the online things for me

Kerry Y.  |  Online Move In 
Rating:
4.0

Staff were great! Room was secure. Some creepy customers made us nervous a few times approaching my wife, yelling and upset, or walking past looking at our stuff as we loaded even though their rooms were on other side of facilities.

Otis G.  |  Overall Experience 
Rating:
4.0

Initially I didn’t know I had to confirm my reservation, I just thought when I reserved it that would be it. But when I got to the storage place they said I needed to “confirm” the reservation before I got my entry text. So that is kind of confusing and I had so much going on with moving that if I didn’t confirm and it all fell through I would have been VERY upset. So maybe another notification or warning that you MUST confirm the reservation would be good. Otherwise people were very friendly and helpful. Was able to get everything in before 10pm so that was good. It was unfortunate that we couldn’t open the bay doors to offload, but I understand that’s for safety.

Samantha C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Erin H.  |  Online Move In 
Rating:
3.0

The office staff were not helpful when I had questions about the storage. They just said everything is online

Ana C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandra W.  |  Overall Experience 
Rating:
5.0

Made my move easy and almost painless

Loree S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ilene T.  |  Overall Experience 
Rating:
5.0

The facility itself is always clean. Anyone in the office in very pleasant and helpful. Thank you guys very much!

Wayne W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gayle J.  |  Overall Experience 
Rating:
5.0

Very helpful and pleasant

Kerilyn L.  |  Online Move In 
Rating:
2.0

2 ramps in back only one has access to 2nd floor. No signage to indicate this, had to go to office and male staff member very unhelpful. 2nd floor access ramp slider door wide open. Check out crew were great and friendly.

hilary M.  |  Overall Experience 
Rating:
1.0

Hoping the manager sees this. If you can’t handle high volumes of work without getting flustered and becoming rude to your customers, then perhaps choose a calmer line of business. Me and my girlfriend came in and Amanda was extremely rude to us, and even passive aggressive to her subordinates. Not only that but her logic did not make sense. We came to pick up a truck but also wanted to change our account information - and at first she wanted us to get in the back of the line so she can help other customers (there were two other parties tops, and she was not the only employee present), because it was “busy” and those folks needed their trucks (did we not as well?). It was only after I insinuated that that was silly, when she changed her mind and tune. Was too early for me to deal with that and started our day off sour. Would hate to work there. I suggest some lower level training, maybe she forgot basic customer service skills while being in the manager position.

Psalmbrea D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

DAVID W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael P.  |  Overall Experience 
Rating:
4.0

Only issue I had was the difficulty to have my ID photo taken using uhaul web sight. That took me over an hour and I almost just gave up and look for a different company to do business with because of this difficulty.

Mark E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RYAN L.  |  Overall Experience 
Rating:
5.0

I went into the office to get help setting up the unit. It was very easy, very pleasant experience. EXCELLENT customer service!

Deborah D.  |  Online Move In 
Rating:
5.0

The gal that helped us check in was very helpful and went above and beyond. I believe that she could be the manager of the Sherwood u-haul. Was given a unit that was upstairs without an elevator. I'm unable to climb stairs and she was able to find a unit by going physically to check to see if it was empty and then assigned us that unit which was with an elevator. Again above and beyond!

Vickie E.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Gayle J.  |  Online Move In 
Rating:
4.0

Everything was great, and the rotating manager who assisted me was extremely helpful. There was another staff member there earlier in the day that was the opposite of helpful, but the gentleman that helped in the afternoon more than made up for it. The stored contents which were there for 4+ years were all in good condition, except for a wool rug that was not wrapped and had moth damage. This was frustrating, though a number of silk rugs and silk items stored in the same unit were luckily fine. I’m not sure how this happened, and I know that one year into storage, everything was fine. In the future, I would definitely wrap any consumable materials and pack them with desiccants for long-term storage, as I had with the other wool rugs.

gary h.  |  Overall Experience 
Rating:
4.0

Nobe

Mark N.  |  Overall Experience 
Rating:
5.0

The move in process was so easy in the app and my unit was ready for me with a lock inside when I arrived. The only time I needed to speak to U-Haul associates was on truck pickup and to ask how to access the loading dock near the elevators. Wonderfully smooth experience on a really stressful moving day.

Victoria C.  |  Online Move In 
Rating:
5.0

None

MICHAEL C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeremy F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie L.  |  Overall Experience 
Rating:
1.0

Rented over $1500 of equipment to move from Montana to Oregon, 6/10-6/12. Due to unforseen circumstances, I needed storage for a few things temporarily, I was told I had 2 months free storage. While I was taking care of paperwork, husband was moving things into unit, then I was told, since it was ground floor, not free, so had to pay $79.95 or move stuff. Then last Friday, moved things out, as my husband approached the door, to give notice of move out, someone locked the door in his face! I called immediately, connected to call center, but by Tuesday, they apparently still had not received message, as they called me inquiring if I had moved out or if I wanted to pay for another month. Have used U-Haul in Yakima, WA & Billings, MT with excellent service, but Sherwood & McMinnville (where we had to return equipment) Oregon were the worst customer service I have ever experienced!

tammy s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

miles b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca S.  |  Online Move In 
Rating:
5.0

Great place for short or long term storage needs.

Bob K.  |  Overall Experience 
Rating:
5.0

Always a pleasure with whatever business I had with them. So nice and helpful.

Wilda N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

louise l.  |  Overall Experience 
Rating:
4.0

Just wish I was prorated when I cleaned out my unit

LINDA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert & Tina B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerald D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tracey O.  |  Online Move In 
Rating:
5.0

Great staff. Very helpful and courteous.

TIMOTHY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael P.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

RONDA C.  |  Overall Experience 
Rating:
3.0

I moved to a smaller unit to save money, but the price increases made me leave. The back area by the loading dock needs some major work as it looks like a war zone with all the ruts and puddles everywhere.

Martin B.  |  Overall Experience 
Rating:
5.0

Thank you!

Marie W.  |  Overall Experience 
Rating:
5.0

The manager Amanda was very helpful and courteous. Made my day better! She was very accommodating. It’s was a stressful day of moving and she was very helpful. Thank you for being so kind

Linda K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christina M.  |  First Impressions 
Rating:
1.0

I reserved a storage unit and a truck. Online it stated that it was 1 month free rent, with a free lock. Apparently my unit didn’t qualify for a free month bc it was on the ground floor, even though online it stated it qualified and when I called prior to arriving was reassured that it qualified for a free month of rent. When I came in to complete my reservation he stated that there were no ground floor units available, even though that is what I reserved online. The form to be completed for storage I had to fill out 3 separate times because they wouldn’t accept the secondary contact person as someone in the same house, my secondary phone # couldn’t be my work number because it had an extension. I then came to get into my unit, and there was a green zip tie on my door, which due to having a disability (MS) I could not get it off without having a pair of scissors. I asked one of the workers if he had something to remove it and he was incredibly rude, and said “maybe try using your hands, it pulls right off” mind you we were in the other side of the building from where my unit was when I located him, he then made me walk all the way down there to watch him pull it off. Great for you, but I physically cannot pull it off and make certain movements with my hands due to my MS. This is an obstacle I face daily and can be incredibly frustrating when your hands don’t work the same way as someone else, but this just rubbed that in my face of a day where I was already having a challenging time. He grabbed the lock in the package handed it to me and yet again I’m faced with the predicament of having to open a package and the inability to do so because of my disability, I don’t have the strength to be able to do many things with my hands. So he took the lock opened it and then handed it back very abrasively. I said thank you I appreciate your help, I didn’t get a response, so I said thank you a little louder in case he didn’t hear me, and he just kept his back turned and kept walking shaking his head. When I first got to the storage, I had an issue with the keypad not recognizing my code and he said “it’s works just fine, if you use the right code box.” This man was the rudest individual, and could have simply handled this situation by just taking the tag off for me (saying oh sure I can grab it for you, no problem) instead of making me walk and make two extra trips empty handed with my 4 year old son I had with me, and that would have been that. He was extremely rude, inconsiderate, Condescending, and Far from efficient in his attempts to help and made it very well known he was annoyed and didn’t want to assist. I will not be recommending this location to anyone. Overall this was not a pleasant, or easy experience whatsoever. Worst customer service!

SARAH ANN F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOLA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRAIG ROBERT N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William C.  |  Online Move In 
Rating:
5.0

Nice people and willing to work with you.

Steven S.  |  Overall Experience 
Rating:
2.0

Manager right on top of his worker and making the process very slow if it wasn't for the free month I don't thing I would have choice uhaul

Albert Q.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kaleb L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Danielle H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeannette A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Scott Z.  |  Overall Experience 
Rating:
5.0

Easy process and no issues!

Daniel L.  |  Overall Experience 
Rating:
5.0

Stored my stuff here for a long time and had the best experience. They never raised the monthly rates which is what made me stay there. Sad to go but I’m moving. Definitely would recommend to other people.

Jurean L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID B.  |  First Impressions 
Rating:
5.0

Well kept facility. Love the furnishings recycle center! Manager is genuinely friendly.

tina r.  |  First Impressions 
Rating:
5.0

I would just note it was not clear to me that I needed to reenter the building access code when I left the facility. I did request a clarification from on-site personnel and will reenter my code when I leave after my visit.

Lavonda D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brandon S.  |  First Impressions 
Rating:
5.0

Wish I could rate my experience 10 stars! Mark was awesome!!

Todd N.  |  First Impressions 
Rating:
5.0

First of all, I would like to say thank you so much Mark for making the last 9 months as painless as possible both emotional and financial. Mark is the manager and he was very understanding and went above and beyond for me. The staff was positive and always helpful. I would definitely recommend SHERWOOD U-HAUL for all your moving and storage needs. Thanks C. L. N.

CHRISTIE LOUISE N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dane M.  |  Overall Experience 
Rating:
4.0

Great people

james d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neal M.  |  Overall Experience 
Rating:
5.0

We needed a short term storage unit and were happy with our experience at the Sherwood facility. The staff was helpful and made a stressful time easier. We would definitely recommend this location.

Trasie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert N.  |  Overall Experience 
Rating:
5.0

Mark was immediately understanding, accommodating and friendly! He listened politely, adjusted accordingly and made my frustration dispense! While I am new to the whole condo storage concept, the facility was very clean, accessible, and manageable! KUDOS MARK

Gretchen H.  |  First Impressions 
Rating:
5.0

Met our every exception we had, would use again.

GREGORY S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lori r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Virginia A.  |  Online Move In 
Rating:
5.0

The staff there was very helpful when we were stressed and moving. They really made a difference. We ordered to small of a unit and they were super helpful when I needed a larger room. I cant say enough about there service and products. Made moving easy and having a storage. They act and treat you like a customer and that has been amazing.

Desjawn W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellen F.  |  First Impressions 
Rating:
5.0

My move out date was 8/1 actually and not 8/6. But the team was short staffed that night and busy. The nice blonde lady in her late 30's(didn't catch her name) got the lobby room caught up at closing while the team was busting their tails on the trucks to close and she definitely knew what she was doing. She gave 5 star service

Matthew G.  |  Overall Experience 
Rating:
5.0

Workers at the Uhaul at Sherwood are awesome.

Dane M.  |  First Impressions 
Rating:
4.0

I was locked out of my storage unit one time without notice when I was one day late on my payment. That was the only disappointment

Gerald B.  |  Overall Experience 
Rating:
5.0

The staff and management were a pleasure to work with. Each one always went out of her/his way to help or answer my questions

ROBERT G.  |  Overall Experience 
Rating:
5.0

Great experience very clean storage units. My only complaint it is very hard to get ahold of a live person and/or a person who can make decisions.

Tanya G.  |  Overall Experience 
Rating:
5.0

Clean, well maintained facility. Will definitely use again for any future storage needs.

Shannon O.  |  Overall Experience 
Rating:
5.0

Great prices compared to the rest of the area and awesome staff to work with.

Jeff R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patty M.  |  Overall Experience 
Rating:
4.0

Amanda was excellent. The online process was not helpful. I am glad you have good staff at this location.

Stephen G.  |  Online Move In 
Rating:
4.0

Your call center was terrible the recording said 5 minutes 45 minutes still no answer my wife called 10 minutes she was connected

lyle B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LINDSAY LEE B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lynette M.  |  Online Move In 
Rating:
5.0

Beautiful

Michael L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Uatataiza K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Araceli R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dongjun R.  |  Online Move In 
Rating:
5.0

The facility was always clean and secure. The management was very helpful especially with forgetfulness in entry code use.

Michele W.  |  Overall Experience 
Rating:
5.0

Helpful and personable employees. Easy to reserve, purchase and move in online. Extremely clean and secure as well as a good location. Pricing is the best compared to most commercial sites. I’ve always had great experiences with this company! Thank you!

Shayne S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chardonnay V.  |  Overall Experience 
Rating:
5.0

Everything was online. I asked the clerk in the store a lot of questions but they were not able to let me look at the actual storage space or get me signed up. I did all that online and it was very simple. The place is well lit and very clean.

Kenneth B.  |  Online Move In 
Rating:
5.0

thank you

Clifford S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

kelly b.  |  Overall Experience 
Rating:
5.0

Thanks for great help.

Eric W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NORMA H.  |  Overall Experience 
Rating:
5.0

moved in with my girl friend did not need unit any longer

DAVID M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy M.  |  Overall Experience 
Rating:
5.0

Jennifer is great. Shout out to her and others there to make our storage experience a good one!

Deborah M.  |  First Impressions 
Rating:
5.0

Both General Manager John McDonald and Storage Manager Mark Hansen went above and beyond to meet my needs - arranging for units or a combination of units that provided the storage space I needed and allowing flexibility on move-out dates - all in a good and friendly spirit. I rented 6 storage units and probably as many trucks over the past two years from U-Haul Sherwood and the experience has been overwhelmingly positive. Thank you!

David E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lauren B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelley J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ETHAN W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Katherine s.  |  Overall Experience 
Rating:
5.0

Do you have a senior citizen discount on storage units? Do you have a discount for long-term customers?

DOUGLAS H.  |  First Impressions 
Rating:
5.0

Clean, secure storage units with easy access and plenty of carts to help transfer items from your vehicle to the unit. Also very friendly staff and reasonable prices on moving supplies. Great job!

Mark O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shelley J.  |  First Impressions 
Rating:
5.0

I am very impressed with how the whole place is set-up and looks. It even smels nice!

Jason D.  |  Online Move In 
Rating:
5.0

I couldn’t have had a better storage unit experience! The manager was amazing, too: understanding, knowledgeable and helpful. Every interaction went smoothly!

joelle m.  |  Overall Experience 
Rating:
5.0

Everything was great!

Corey B.  |  Overall Experience 
Rating:
5.0

Attendant (John) went out of his way to patiently show me the facility and options.

vincent r.  |  First Impressions 
Rating:
5.0

My belongings were stored for several years and I always felt they were safe and secure!

Robin A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debrah A.  |  First Impressions 
Rating:
5.0

great customer service

Gary S.  |  First Impressions 
Rating:
2.0

Mark the manager and or supervisor gave my password / code to a person who paid for a unit but was not currently on any contract within the facility. Allowing that person access to the facility, this person then broke into my storage unit and took my safe containing jewlery,, my tools and anything else valuing approximately $5000 o4 more. I later was able to negotiate most of it back since I know this person and this person felt that I owed them personally. When I made the complaint and asked Mark about this he played dumb to the situation and lied to me about it. It wasn't until this same person and I were at this storage facility at the same time, were they able to point Mark out as the person who gave them the password/code. Mark then went on to over exaggerate small situations that I had possibly been wrong in, yet other uhaul customers were doing the same thing. He began speaking to me rudely, threatening to kick me out and ultimately only allowing me access during business hrs, locking my storage units with uhaul locks. This posed a problem for me because I work nights at times and daylight hours were hard for me to work around those restrictions. When my account was restricted I continued to be charged a $10 24hr access fee for months. When I was charged incorrectly for various reasons throughout my stay, he would not correct the error and locked my account to where only him and John, his manager, had access to making any changes or adjustments on my accountI. He took my photo on a cell phone without my permission, assuming I was doing something wrong. And I was NOT! I was infact working very hard to clean up a mess during the moving process where shampoo got all over a box and its entire contents.I feel like it is a complete violation of uhauls policy, if not against the law for a manager or supervisor to give out the code to someone who is not authorized on any account, nor are they an account holder bound by a contract with U-Haul. I have made a formal complaint with U-Haul corporate.

Amanda C.  |  Overall Experience 
Rating:
5.0

Both John and Mark provided excellent customer service!!!

Angelo M.  |  Overall Experience 
Rating:
5.0

They went above and beyond helpful... Treated me more like family than a costomer. Awesome staff. Wonderful people. I will always use this facility even if it's not close by. Thank you all!!

Debra M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon O.  |  First Impressions 
Rating:
5.0

Friendly, helpful, knowledgeable staff. Work with me on my needs.

Ross C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rene M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sondra D.  |  Overall Experience 
Rating:
5.0

Once again a fantastic storage experience. Seriously, I will go far out of my way to store my items here anytime the need arises. Always have a truck available, great staff, facilities are clean and well maintained.

Josh C.  |  Overall Experience 
Rating:
5.0

Great place very helpful and understanding I wouldn’t find no other place like this. Thank you Manager McDonald for you service very much appreciated!

miguel r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liam H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy G.  |  Overall Experience 
Rating:
5.0

Very well run and clean place.

kevin l.  |  Overall Experience 
Rating:
5.0

It would be a huge help if you answered your phone rather than sending it to the U-Haul main number. It causes delays, misinformation and wasted time waiting on a representative - who usually can not address the issues in questions.

paul l.  |  Overall Experience 
Rating:
4.0

The staff at this location made everything easier. During times of great upheaval, the people here were very understanding and patient. Amma, the service rep that helped, was fantastic and so was the manager team of John and Mark. Will use this location again ASAP 😎

Anthony A.  |  Overall Experience 
Rating:
5.0

I was a little confused about having to arm and disarm the security on my unit. I did not realize I had to enter a code until I tried to access my unit a few days after check-in and an alarm went off. That was the only small issue I've had, and it was clarified when I asked about it at the front. The facility is extremely clean and the staff have been very helpful anytime I've had questions or needed to buy something from the store.

Eric G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Virginia A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deirdre R.  |  Overall Experience 
Rating:
5.0

John McDonald and his team are amazing. I’ve been a frequent renter of large and small trucks. I would like to thank everyone that works in that office. John has an amazing team. I believe other locations could learn a thing or two from how “these guys & gals “ run things. Just saying So thank you. Chris Allen

Christopher A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Penni H.  |  First Impressions 
Rating:
5.0

The employees here are very helpful. Storage is clean and easy to move in. Wish they had rv and boat storage.

Anthony A.  |  First Impressions 
Rating:
5.0

The manager is always very helpful. It’s a great facility, but it would be nothing without him.

Daniel H.  |  Overall Experience 
Rating:
5.0

The only issue was the ladies rest room, it was out of paper towels the whole day.

Deborah D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Greg C.  |  First Impressions 
Rating:
5.0

John was extremely helpful and always available for questions and planning a move. We look forward to any trips to Sherwood and I will certainly be stopping by to tell him hello. I trusted his information and it never failed me. If I ever need you again. I will be asking him for information first. Thank John for mr please.

Lucas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel B.  |  Overall Experience 
Rating:
5.0

Good experience. I'd use it again.

MONTE O.  |  Overall Experience 
Rating:
5.0

The gentleman that helped me was so helpful and informative . Made the task easy.

Wilda N.  |  First Impressions 
Rating:
5.0

John was very professional and efficient.

Glenn E.  |  First Impressions 
Rating:
5.0

One of the best customer experiences I have ever had. An extremely well-run facility. Wonderful staff.

Tim T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda P.  |  Overall Experience 
Rating:
5.0

Love the cardboard cut out of a security guard by my unit, it’s so funny! Makes me laugh. Easy process and totally painless. It’s great that carts are available for use.

Gabriela N.  |  Online Move In 
Rating:
5.0

Very happy with Uhaul, especially the Sherwood location. The staff is always helpful. If you need a great storage unit, I cannot recommend these guys enough.

SCOTT C.  |  Overall Experience 
Rating:
5.0

The manager and staff were so nice to do business with. Very professional. Would highly recommend the Sherwood storage and uhaul.

Marilyn V.  |  Overall Experience 
Rating:
5.0

Lake Havasu City area U-Haul availability was terrible. Reserved truck/and transport then they said customer is keeping. 2nd attempt same thing. 3rd attempt had to drive 3 1/2 hours one way to pick up a smaller truck a day later. Not happy. Sherwood facility was good experience.

dennis d.  |  First Impressions 
Rating:
5.0

Thank you for making it fast, easy, affordable and With access to my belongings on my time.

Dawn-Marie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy & Kevin G.  |  Overall Experience 
Rating:
5.0

Thank you for a great service.

Karolina S.  |  Overall Experience 
Rating:
5.0

John and team were outstanding. A true best of classs Uhaul experience. Thank you.

Darko S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marilyn V.  |  First Impressions 
Rating:
5.0

Our needs changed so we had to switch to a unit with drive up access, otherwise we would have stayed with Uhaul.

Amy J.  |  Overall Experience 
Rating:
4.0

Only issue was when I arrived to empty my unit bottom side had been pushed or kicked in and a nearby box could have been accessed. It wasn’t, thankfully, but I don’t know how long it had been damaged as I hadn’t been there in at least 3 mo due to COVID.

Debra L.  |  Overall Experience 
Rating:
5.0

All went well, except for self check-in on internet which I was not able to complete on line.

GEORGE G.  |  First Impressions 
Rating:
5.0

Absolutely love to use this haul place to rent trucks and now store some of my sons college stuff. My only frustration was with he truck rental where I only had a little over a 1/3 tank so I needed to get some gas on my way to corvallis and then some more before returning. I would prefer to start with a full tank so I can just fill it back up one time without guessing how much so I can return it with the same amount.

David M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WAYNE L.  |  First Impressions 
Rating:
5.0

John went above and beyond to help us sign up for our unit and was super informative on how to navigate our way to the unit. It was the best experience I've had so far with renting a storage unit! Thank you.

Josephine Y.  |  Online Move In 
Rating:
5.0

Aside from an initial misunderstanding when my debit card expiration date passed and didn't realize I needed to update them, so I switched to checking account withdrawal, it was all good.

KAREN H.  |  Overall Experience 
Rating:
5.0

The staff at the establishment was friendly and helpful. I would definitely recommend it to my friends and family.

John D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennifer M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sondra D.  |  First Impressions 
Rating:
5.0

I had literally less than 24 hours to get down to OR get my daughter off campus at George Fox University. This location was not only local but very friendly an easy to work with once Covid19 shut everything down. They made a tense situation very calm and were so helpful. they understood the local panic and made suggestions that suited us for storage. As a family we agreed they and Uhaul in general will keep our business in the future. UHaul was the first storage company to see the need for storage and offer up first month free for college students. They were weeks ahead of any other similar businesses.

anthony s.  |  Overall Experience 
Rating:
5.0

One of the best customer service experiences I’ve had in a long time. I forget the gentleman who assisted me, but he was incredibly kind and helpful. Y’all are lucky to have someone like that.

AUSTIN V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

doug r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa T.  |  Overall Experience 
Rating:
5.0

Everything was explained when I was taken on a tour. When I brought a load for storage I knew exactly what needed to be done to enter and exit. Everyone was pleasant and helpful which made me feel comfortable to be there.

DONNA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN M.  |  First Impressions 
Rating:
5.0

What a great experience storing at Sherwood U-Haul! Facility is clean and I felt my belongings were safe and secure there.

SAMANTHA N.  |  Overall Experience 
Rating:
5.0

Good customer service

Rafael C.  |  First Impressions 
Rating:
5.0

Smooth move-in process! Great prices!

cindy a.  |  First Impressions 
Rating:
5.0

Facilities are in great shape, staff was always pleasant and helpful, equipment inventory is conducive to getting lots of work done! Kudos to the team for a "well oiled machine".

WILLIAM H.  |  Overall Experience 
Rating:
5.0

The online moving process was so easy! Took only a few minutes. The facility itself was so clean and affordable!

Shannon M.  |  Online Move In 
Rating:
5.0

Staff made are move easy and the manager was very friendly and understanding of my first time renting a storage unit. The unit was clean and ready to go when we arrived.

lorie h.  |  First Impressions 
Rating:
5.0

Great place! Will use again if I ever need this kind of service again.

PATRICK D.  |  Overall Experience 
Rating:
5.0

storage manager, Mark is so jolly! Just hilarious! The loading docks, elevator and hours of access are perfect for my budget and schedule. Got my first month free and didn't even ask for it!

JOHN M.  |  First Impressions 
Rating:
5.0

great

jesse g.  |  Overall Experience 
Rating:
5.0

Surprisingly a great experience based on others past.

Bruce J.  |  First Impressions 
Rating:
5.0

Everyone was helpful.

Eric H.  |  Overall Experience 
Rating:
1.0

I rented a unit for 5+ years and every month like clockwork the assistant manager would call me harassing me for rent when I paid it online every month. Never would I recommend this facility.

PAYNE H.  |  Overall Experience 
Rating:
5.0

I’ve used U-haul storage and moving at multiple locations and this Tualatin-Sherwood location was the best overall. The manager and her staff were friendly and made me feel like a valued customer.

Victoria L.  |  Overall Experience 
Rating:
5.0

What a great storage experience! Thank you Sherwood U-Haul!

Amber Y.  |  Overall Experience 
Rating:
2.0

The signs say a 10x10 for 114.95 heated.. They wouldnt honor that. Also i needed a unit close to elevators due to disabilities and they gave one clear over on the other side of the grounds upstairs.

Debra M.  |  First Impressions 
Rating:
5.0

Amber was extremely knowledgeable and helpful. We received excellent service with everything we wanted.

Robert M.  |  First Impressions 
Rating:
4.0

Quick and efficient. Loved the online reservation!

Fran B.  |  First Impressions 
Rating:
5.0

The storage facility was very neat and clean with convenient restrooms inside. The staff were very courteous and helpful in ensuring that everything was satisfactory.

david p.  |  Overall Experience 
Rating:
5.0

Bother Antonio and Amber are amazing managers! They bust their butts to keep that place running!

JEFFREY G.  |  Overall Experience 
Rating:
5.0

We had a unit for three years and never had any issues with U-haul. Finally got a big enough shed for our downsized home that everything now fits here on our lot. Good rates, clean. Thank you.

Joyce A.  |  Overall Experience 
Rating:
5.0

Best storage place ever!!

Linda M.  |  Overall Experience 
Rating:
5.0

Amber, is and excellent manager, very customer friendly and professional at all times!!!

Angelo M.  |  Overall Experience 
Rating:
4.0

Helpful staff.

Lisa W.  |  First Impressions 
Rating:
5.0

The staff was spot on and very helpful. Very clean and well kept facility.

Lee H.  |  Overall Experience 
Rating:
5.0

Excellent experience for us!! Convenient, accessible and secure. Staff helpful when needed. Also reasonable prices for longer term renters.

edward l.  |  Overall Experience 
Rating:
5.0

Very clean facility.

Michelle B.  |  First Impressions 
Rating:
5.0

Very good customer service and worked with me on my move in date and truck rental. 5 stars

TONYA C.  |  First Impressions 
Rating:
3.0

Units being divided made difficulty storing.

Alicia S.  |  Overall Experience 
Rating:
5.0

Thank you for an enjoyable experience.

Ann I.  |  Overall Experience 
Rating:
5.0

Manager Amber is the BEST!!!

CHERIE G.  |  Overall Experience 
Rating:
5.0

when i didnt end up liking unit chosen they let my bf help me (authorized entry) cause i was at work. All staff very friendly helpful and just great people!! Keep them around they do great job

Jennifer M.  |  First Impressions 
Rating:
5.0

Great facility. Clean, secure, indoor, climate control… and I love that there is a place to put donation items that others can take from.

Monica D.  |  Overall Experience 
Rating:
5.0

nice place

MICHAEL C.  |  First Impressions 
Rating:
4.0

The woman (Rachel) was extremely helpful and informative with the entire process. I would recommend using your U-Haul facilities for any storage needs.

Neal M.  |  First Impressions 
Rating:
5.0

Amber dropped everything to assist me and get me taken care of. Sheer professionalism and excellent service. She put me at ease due to my rowdy toddler acting up, and didn’t make me feel unwelcome.

Nicholas G.  |  First Impressions 
Rating:
5.0

Superb "product" at a terrific price! Mark Hansen is the best!

Tim T.  |  First Impressions 
Rating:
5.0

Thank you

DANA B.  |  Overall Experience 
Rating:
4.0

little bit of confusion when checking in but overall good service, very clean facility

Charles B.  |  First Impressions 
Rating:
5.0

The GM was the one to set up my storage unit account. Very friendly and personable. So far all the staff I have had contact with have been helpful and understanding.

JESSIE M.  |  First Impressions 
Rating:
5.0

Great facility and friendly staffs.

molly n.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful. The storage facilities are very clean and well thought out. My overall experience was very positive and helped to make the burden of moving more palatable.

david p.  |  First Impressions 
Rating:
5.0

nice place

Jim M.  |  Overall Experience 
Rating:
1.0

ALL of my belongings are sitting in the hallway at Uhaul, Unit was not left unlocked for me. Manager couldn't come in to unlock. I had already paid the mover to help me unload. BAD situation.

Ashley T.  |  First Impressions 
Rating:
5.0

The first several questions don't apply to me as I didn't go into the facility. Everything else was good. I do want to thank you for fitting me in for delivery on very short notice. It saved me cash

jeanna d.  |  Overall Experience 
Rating:
5.0

It was a fairly busy Sunday afternoon but the staff seemed to multi task well. Was able to secure a storage unit, unload and then return the truck. We drove from south of LA so we were tired and done.

Fred S.  |  First Impressions 
Rating:
5.0

Freaking awesome...... period

MARK H.  |  First Impressions 
Rating:
4.0

Good place, good people rented there for years

RICHARD B.  |  Overall Experience 
Rating:
5.0

It was helpful to have this place to keep stuff while we moved. We had the 24 hr access which we used most every time we needed to go in. Very convinient.

Savannah Gomm & N.  |  Overall Experience 
Rating:
5.0

Thank You... Your staff was always nice and very professional. Facility was always clean and organized...

CARLOS J.  |  Overall Experience 
Rating:
2.0

Had to take issue to corporate before issue was resolved with an adequate solution

Aida R.  |  Overall Experience 
Rating:
5.0

Like the indoor storage. Great facility

DANIELLE I.  |  Overall Experience 
Rating:
5.0

Would definitely recommend.

rogelio c.  |  Overall Experience 
Rating:
5.0

Excellent

carey g.  |  Overall Experience 
Rating:
5.0

A great professional operation. Really appreciate this business resource in my community.

James W.  |  Overall Experience 
Rating:
5.0

Very helpful getting me the things I needed

jennifer k.  |  Reservation 
Rating:
4.0

Everything was great with the exception on the autopay sometimes not taking out on the day requested. There is more but I will try to type better

JERRY R.  |  Overall Experience 
Rating:
5.0

Awesome!

Amber G.  |  Overall Experience 
Rating:
5.0

??

Kathy G.  |  Reservation 
Rating:
5.0

The storage facility and its staff are excellent. If I call and they are unable to answer (meaning that I get re-routed to the sub-par answering service), they always call back to follow up!

Bill H.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff and a nice facility

Kelly M.  |  Reservation 
Rating:
5.0

Very responsive and helpful

Marvin O.  |  Reservation 
Rating:
5.0

Great storage facility and staff was very helpful.

Mike & Deb W.  |  Overall Experience 
Rating:
5.0

Never any problems and the facility was always clean.

MANNETTE F.  |  Overall Experience 
Rating:
5.0

I was very pleased with the staff, both at the front desk, as well as the fact that I was called and advised that I had not locked my unit securely. I appreciated that, very much.

PATTY B.  |  Overall Experience 
Rating:
5.0

I did not see facility. They were responsible for storage/delivery of my U-boxes-they did an excellent job! Boxes in great shape! Delivery and pick up of boxes was done at time said. Great job!

susan m.  |  Overall Experience 
Rating:
5.0

Great help. Good deal compared to other companies.

Elizabeth Suzanne J.  |  Overall Experience 
Rating:
4.0

n/a

Youngbok K.  |  Overall Experience 
Rating:
5.0

thanks to all the staff .. this was a quick convenient solution for me.

ROXANNE S.  |  Overall Experience 
Rating:
5.0

Quick efficient and friendly staff

ANGELA M.  |  Reservation 
Rating:
5.0

Really appreciate the warm clean bldg where my storage unit was. Also that it was well lit.

Elma C.  |  Overall Experience 
Rating:
5.0

Loved the facilty and the carts!!!! Employees are efficient and super friendly

angela M.  |  Overall Experience 
Rating:
5.0

I have used u-haul for years. This is one of the best in the business. Security excellent, cleanliness excellent. Personnel always willing to go the extra mile to insure your satisfaction.

Roger E.  |  Overall Experience 
Rating:
5.0

Thank you.

DEWEY A.  |  Overall Experience 
Rating:
5.0

Sherwood is a convenient location!

Deborah K.  |  Overall Experience 
Rating:
5.0

The staff very helpful and I feel my unit is secure.

ROXANNE S.  |  Overall Experience 
Rating:
5.0

Highly recommend

Kim G.  |  Overall Experience 
Rating:
5.0

Very good place

Gayla G.  |  Overall Experience 
Rating:
5.0

Thanks

dean l.  |  Overall Experience 
Rating:
5.0

Great experience for over two years at this location. Antonio and the rest of the crew, were always helpful and fast. Nicely done.

MATT H.  |  Overall Experience 
Rating:
3.0

I was happy with my time at Uhaul, I was just very surprised at the amount of money I had to pay for such a small space. I ended up paying more than all of my items were worth over the last few months

aliyah j.  |  Overall Experience 
No reviews have been submitted for this location.

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