Customer Reviews for U-Haul Moving & Storage of Shamokin Dam

1,984 reviews

3125 Susquehanna Trl   Shamokin Dam, PA 17876
(Rte 11&15 2 Miles North of Susquehanna Valley Mall, Between KFC and Bastian Tire)

(570) 743-7780

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(570) 743-7780

3125 Susquehanna Trl
Shamokin Dam, PA 17876
(Rte 11&15 2 Miles North of Susquehanna Valley Mall, Between KFC and Bastian Tire)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

When I tried to set the drop-off location online, it kept changing the destination to a town with a similar name, not my actual destination. It wanted me to return the truck to a location 20 miles away when there is a U-Haul just a few blocks away from my new home. The woman on duty when I returned the truck was not happy because she said she was full. I had confirmed on the phone that I could drop it off there. There needs to be better communication between the national and local businesses.

Lillian Ryan-Shupe 
Rating:
5.0

Customer did not leave a comment.

Tina King 
Rating:
5.0

Add a latte! 😊😊

lorne nipple 
Rating:
5.0

Customer did not leave a comment.

david friedman 
Rating:
2.0

When I got my vehicle on Thursday, I saw my car had an error/warning message "Blind Spot Sensor Service Required". However, the technician who installed the hitch has left the U-haul store. I called the store manager for her help, and she said she will get back to me. I am still waiting to hear back. This installation process was not satisfactory mostly because the technician has very limited working hours at the U-Haul Store I selected, making scheduling very difficult. I wish the webpage could indicate available hours more accurately.

JiaJia Dong 
Rating:
1.0

Extended my rental & it was okay-ed, then proceeded to be threatened with grand theft auto because vehicle was not returned. Will never use this place again, absolutely terrible & a pathetic excuse for customer service. A joke actually.

Lexi Kerstetter 
Rating:
5.0

They did a great job.

julia tressler 
Rating:
5.0

Customer did not leave a comment.

Kimberly Heltzinger 
Rating:
5.0

Customer did not leave a comment.

Aundrea Weirick 
Rating:
5.0

Keep the great customer service going and beyond

Manny Sepulveda 
Rating:
4.0

Customer did not leave a comment.

Emily Riley 
Rating:
4.0

My experience at the location was good. Unfortunately, it was raining for most of my trip and the seal on the back door of the trailer leaked. The old comforter I was using to lay the antique shelf unit on got quite wet. The shelf unit got wet, but wasn't damaged. I mentioned to the woman working at the location about the leaking door seal, so hopefully that gets fixed.

John Jones 
Rating:
5.0

Na

robert sudduth 
Rating:
4.0

Customer did not leave a comment.

Dennis Huratiak 
Rating:
5.0

Manager was outstanding

Randy Strouse 
Rating:
5.0

Friendly and courteous staff ! No hassle , super easy process. Definitely would recommend this place.

Michele Yacko 
Rating:
1.0

Had a reservation for 9 am cause I only had someone to help me move big stuff till 11, worker didn't show up till 930, so I ended up being a hour behind, worse part is I have heard they have a reputation for that, if the location opens at 9 someone should be there at 9

bradley bonnewhite 
Rating:
5.0

Customer did not leave a comment.

William Venters 
Rating:
5.0

Customer did not leave a comment.

Brian Hauser 
Rating:
5.0

Friendly energetic help at 7:30 AM

Jay Jones 
Rating:
5.0

Customer did not leave a comment.

Lisa Bartley 
Rating:
4.0

Customer did not leave a comment.

Robert Ryan 
Rating:
5.0

Great customer service. Bo is very professional and helpful.

Heather Schultz 
Rating:
1.0

We rented a ramp trailer to load and move very heavy items. The ramp pin was bent and we were unable to utilize the ramp. The only reason I rented this trailer was specifically for the ramp feature. Had I known I wouldn't have rented it, and ofcourse I was not offered any type of discount for your faulty equipment. Employee just simply stated, oh sorry. I even stated I paid more for the ramp, I wanted compensated for it not working properly.

Raye Natale 
Rating:
5.0

Customer did not leave a comment.

ED KRISHER 
Rating:
5.0

Customer did not leave a comment.

Michael Loomey 
Rating:
5.0

There were massive miscommunications and hiccups between the corporate/online purchasing and the actual store. But the actual store (especially Davita) was great at trying to help fix things.

luke gibson 
Rating:
5.0

Really not much to improve really good management highly recommend Shamokin dam U-Haul never have any trouble trucks are always clean fast quick and friendly service and the manager is great to work with her …she’s a great person

Michael Bingaman 
Rating:
5.0

Customer did not leave a comment.

Yvonne Bradley 
Rating:
5.0

Customer did not leave a comment.

Joe Bertone 
Rating:
5.0

I’m sorry but I don’t remember his full-name Simon(?) was outstanding. Personable and explained the process.

Kristine Bealmear 
Rating:
5.0

Customer did not leave a comment.

Craig Hostrander 
Rating:
1.0

Customer did not leave a comment.

Ye Aung Zaw 
Rating:
5.0

The Uhaul associate at this location made the whole experience very pleasurable. Highly recommend.

Jon Allocca 
Rating:
5.0

Customer did not leave a comment.

KERAH KRATZER  |  Overall Experience 
Rating:
3.0

Make the key drop more prominent. The app shows that the key drop was supposed to be an orange box that I spent forever walking around looking for just for it to be a cut out in the glass on the door.

Isaac Reber 
Rating:
5.0

The location staff at Shamokin Dam were extremely friendly and helpful.

Peter Brooksbank 
Rating:
5.0

Very east return. Person who helped me was very nice and friendly.

Timothy Knoebel 
Rating:
4.0

Customer did not leave a comment.

Andrew Comrey 
Rating:
4.0

Customer did not leave a comment.

Tina Mordan 
Rating:
5.0

Customer did not leave a comment.

Ronald Hadley 
Rating:
5.0

Customer did not leave a comment.

Tina Mordan 
Rating:
5.0

It was too late n too dark to take pictures last night very sorry

Tammy Melton 
Rating:
5.0

Let me now how much a van will cost to rent call me to 484 591 8123 ok

Joseph Golden 
Rating:
1.0

Location is a bad with heavy traffic area, and no.parking

Carl Pfizenmayer 
Rating:
5.0

Customer did not leave a comment.

William Smith 
Rating:
5.0

Customer did not leave a comment.

Jane Coyne 
Rating:
1.0

Checked the milage before I left and I know for a fact I didn't drive 147 miles that day I only traveled a total of 113 miles I didn't argue with the worker because why but the milage is either rigged or I need to obviously record it next time so I can prove it. Never recommending them unless at this point I get a full refund what's going on isn't right even if it's not rigged and workers are making up numbers to pocket there own money its not legit or right. But all I know is how many miles I traveled. Sincerely, Corey Hummel very un satisfied and un happy customer. 😊 God bless 🙌

Corey Hummel 
Rating:
4.0

Customer did not leave a comment.

Rodney Elser 
Rating:
5.0

Customer did not leave a comment.

Susan Crawford 
Rating:
5.0

Customer did not leave a comment.

Libby McCall 
Rating:
5.0

Bomani was extremely helpful, knowledgeable and a pleasure to deal with. Better experience then expected! Perfect

Michael Stasney 
Rating:
4.0

Customer did not leave a comment.

Robert Smith 
Rating:
4.0

Customer did not leave a comment.

Chris Minium 
Rating:
3.0

Bo was fantastic! He helped with a fuse. He was very friendly. I will definitely return and tell others. Thank you Bo!!!

Ted Deptula 
Rating:
5.0

The employees at this location are very nice, personable, and respectful.

Laura Klina 
Rating:
3.0

Customer did not leave a comment.

Daniel Hepsley 
Rating:
5.0

The service tech was courteous and very helpful.

Karl Henschel 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Snyder 
Rating:
5.0

Customer did not leave a comment.

Angel Pina 
Rating:
5.0

Customer did not leave a comment.

Deanne Bower 
Rating:
5.0

Outstanding customer service.

Michael Hagen 
Rating:
5.0

be able to talk to person at location. would have rented a different truck if I had been enable to talk to the person at the location.

John Kocher 
Rating:
5.0

Customer did not leave a comment.

Mahmood Shahrooz 
Rating:
4.0

Customer did not leave a comment.

Eric Getz 
Rating:
5.0

Customer did not leave a comment.

Steve Snyder 
Rating:
3.0

Loved the Woman that helped us get everything set up a d returned I think it was Geravinna, not sure of spelling. She was great!!! Very helpful and personable.

Amy Trutt 
Rating:
5.0

associate friendly, knowledgeable and capable.

DAWN HOLTZAPPLE 
Rating:
3.0

I did not get the truck I had reserved, had to take smaller truck that did hold everything I had to haul

Carl Bergerson 
Rating:
4.0

Customer did not leave a comment.

William Frank 
Rating:
5.0

This is my first time using the car rental business. Uhaul has provided me with very good service. The vehicle is clean and tidy, and the performance of the car is very good. I will continue to use it and introduce it to my friends in the future. Thank you very much!

Guohua Liu 
Rating:
5.0

The location is hard to access with all the traffic

vernon Morgan 
Rating:
5.0

great experience, rent out was quick and easy. Bomani was quick and efficient with excellent manners and dialogue. Returning the truck took a bit longer than I had hoped due to Bomani being the only one on and several customers being onsite at once. Bomani worked through each of our needs quickly and efficiently. The only complaint I may lodge in this experience was that the truck I borrowed had an exhaust rattle at around 1800 RPMs consistently and the steering had a little more play than I'd expect (I drive an older 3/4 ton and this had more play than my truck does.)

Reinhold Brehm 
Rating:
5.0

Awesome experience, very customer friendly. Thank you

Sean Wickerham 
Rating:
5.0

Customer did not leave a comment.

Anna Leitzel 
Rating:
5.0

Customer did not leave a comment.

Larry Wary 
Rating:
5.0

The woman who helped us was amazing.

Jacqueline Young 
Rating:
4.0

Customer did not leave a comment.

JAMES BAKER 
Rating:
5.0

What is there to improve? This location is the best!!

Mickeal Remp 
Rating:
5.0

Customer did not leave a comment.

Kevin Waple 
Rating:
5.0

Customer did not leave a comment.

Joe Blyler 
Rating:
5.0

Customer did not leave a comment.

Joe Blyler 
Rating:
5.0

Nothing, this location goes above and beyond for every customer!

Mickeal Remp 
Rating:
5.0

Wonderful professional experience. Staff were extremely helpful.

SUSAN CRAFFORD 
Rating:
5.0

Customer did not leave a comment.

Michael Bingaman 
Rating:
5.0

Davetta is wonderful. She was very helpful and did everything she could to ensure I had what I needed for my move. Her co-worker, Kennedy, was also awesome. She let me borrow her personal power adapter for my phone...which I returned the next day.

Scott Matz 
Rating:
5.0

N/A

Tracey McClain 
Rating:
5.0

Customer did not leave a comment.

wesley edison 
Rating:
5.0

Customer did not leave a comment.

Patrick Richie 
Rating:
4.0

Customer did not leave a comment.

Tom Gravante 
Rating:
1.0

When I was returning my rental truck, the coupler of a trailer was imperceptibly within the marked area for parking returned vehicles. Passing over it got the tire flat. I explained that to the attendant, who did not talked any further about this, but simply charged me for the tire. When I asked how to file a complaint about the conditions of the return space because I did not think that this was my fault, the attendant took personal offense, put the blame on me, walked outside to lecture me on how to park, and then walked away irritated. That this happened came at no surprise given how cluttered the place is with equipment: - there was no parking space available when I arrived; - I was not allowed to leave my car on the premises but recommended instead to park it at KFC's lot (even to start the rental, that was the only option... in a region with no public parking whatsoever); - the truck that I rented was parked over the lawn, very close to their own mailbox and demanding careful maneuvering; - there is yellow paint marking the area for returning vehicles, but there were other equipment visibly beside that line and likely to cause future accidents; - there is a canopy under which you are supposed to park to return the vehicle with a yellow line painted along the middle of the floor clearly indicating that you should either park to the left or to the right of it - I parked to the left and at the middle of the space between the yellow line and the leftmost columns sustaining the canopy, with the said trailer being to the left of the canopy columns except for its connector laying on the floor and under the canopy. I have rented from two other locations in Lewisburg before and have never seen anything like this. I will not return to this location.

Thiago Silva 
Rating:
5.0

Customer did not leave a comment.

Christopher Canfield 
Rating:
1.0

Had a 930 appt but no one in the store for about 10 min had a Line of complaining ppl in. Front of me took me to hook up my trailer tryed to turn around but he told me to pull ahead. Hooks me up had no way out. had to turn the truck and trailer around with no help he disappears as soon as I’m hooked up. Come back to drop it off he sees me coming towards the door as he walks out let’s me in the store for a good 5 to 8 min then has me come back out to un hook the trailer forget his phone he layed on. My truck takes me back in and I payed cash gives me 19 one dollar bills back for my change so in total I spent about an 1 hour picking up and dropping off bad exp all around small store ppl caughing and bitching and some one in there in no hurry wen he was the not time managing and or hanging out wasting ppls time

JAmes Herb 
Rating:
4.0

Customer did not leave a comment.

Rachel Foote 
Rating:
1.0

I reserved A truck before hand via national phone line. When I got there it took over an hour to get me out the door. I was the only one there. I had reservation number already in hand. C

Justine Breinich 
Rating:
3.0

Customer did not leave a comment.

Dorothy Fatunmbi 
Rating:
5.0

A seat outside for waiting.

dawn sawyer 
Rating:
5.0

The trailer was not maintained. The brakes locked up on the trip

Jennifer Krueger 
Rating:
5.0

Customer did not leave a comment.

Andrea Piper 
Rating:
5.0

I was driving 400 miles to bring my daughter back to college. The entire trip was depending on the availability of this U-Haul truck to bring her items from local storage to her dorm. The service from this location exceeded my expectations. The van was ready for me as promised. It was a fast easy transaction. They were friendly and professional. The pick up in the drop off could not have been easier. I highly recommend this location for anyone who is in need of a rental van.

Patrick Racaniello 
Rating:
5.0

Customer did not leave a comment.

Gregory Wenrich 
Rating:
5.0

Customer did not leave a comment.

patti frost  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Boothe  |  First Impressions 
Rating:
5.0

you helped me out in a pinch and had all of my needs available... even a truck without a reservation! you rock!

Joellen Groner  |  Overall Experience 
Rating:
5.0

I love the service that you guys offer compare to other moving and storage company in the area here.

Craig Getz  |  First Impressions 
Rating:
5.0

The lady ar the desk was fantastic and she even tried to help me in getting the uhaul truck to be dropped there instead of the place that was recommended because the truck I had was scheduled to be used later that day but at that location but I was there and the mechanic had to do some maintenance on that truck so he gave the couple a 20 ft instead of my 15 ft. So in real time I could have dropped my truck hete instead of 30 miles away. I would like to have someone from uhaul call me at 812 207 9660 so I could tell you the whole story. Thank you for your time. Craig McNamee

Craig Mcnamee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCES PHILLIPS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCES PHILLIPS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joseph Teisher  |  Overall Experience 
Rating:
5.0

Employee was very helpful and nice!

joseph Teisher  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Saprina Bailey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randall Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry Curtis  |  First Impressions 
Rating:
5.0

I cannot say enough about your staff member in health friendly,courteous, polite, helpful and Knowledgeable he was. That is someone I would look for to be a representative for my company in retail and dealing with customers. I am so sorry I forgot his name I never took the time to look as bad I was just so pleased with how to care of us. Randy Miller

Randall Miller  |  First Impressions 
Rating:
5.0

I interacted with staff members on Saturday and Sunday. All three individuals were very helpful.

Freda Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natasha Mundo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy West  |  First Impressions 
Rating:
5.0

Ben was very helpfuk.

Mark Cox  |  Overall Experience 
Rating:
5.0

Good experience. Ben was very nice and actually seemed to care about getting things done in a timely manner.

Jared Rute  |  Overall Experience 
Rating:
5.0

It was easy and convenient!

Hilary Lynch  |  Overall Experience 
No reviews have been submitted for this location.

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