Customer Reviews for U-Haul Moving & Storage of Scranton

6,633 reviews

375 N 7th Ave   Scranton, PA 18503
(Corner Of 7th & W Lackawanna)

(570) 347-1021

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(570) 347-1021

375 N 7th Ave
Scranton, PA 18503
(Corner Of 7th & W Lackawanna)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David ONeill 
Rating:
5.0

Outstanding service

Dennis Cooper 
Rating:
5.0

Customer did not leave a comment.

LAUREN NEWBERRY  |  Overall Experience 
Rating:
4.0

Pick up to delivery was great!!!

Marisa Coley 
Rating:
4.0

Customer did not leave a comment.

Maria Faison 
Rating:
5.0

Loading and unloading was done ver well

EMILIO ruiz 
Rating:
5.0

Customer did not leave a comment.

kira knight 
Rating:
5.0

No oroblems.

JOSEPH DITCHUS 
Rating:
5.0

Customer did not leave a comment.

michael begy 
Rating:
5.0

Customer did not leave a comment.

Richard Matthews 
Rating:
4.0

Trailer was terrible could not use. Advertise as 6x 12 trailer. But it only had an opening just over 5 feet. So it was not a true 6 foot wide trailer. Was not usable for what I needed. Refund so be issued. All I did was use it for a joy ride as it could not be used. Who even makes a trailer that has a loading ramp that isn’t as wide as the trailer

Jared Gowat 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE CHIPPA  |  First Impressions 
Rating:
5.0

No issues. Everything went smooth

ray walsh 
Rating:
5.0

Customer did not leave a comment.

Judy Gretzula 
Rating:
5.0

Customer did not leave a comment.

Richard Montanya 
Rating:
5.0

There was an issue with my truck’s wiring, but the mechanic was very helpful, in diagnosing the problem.

robert Clauss 
Rating:
5.0

Great service, very friendly staff

Aleksandr Mamet 
Rating:
5.0

I've been a customer of this uhaul for over 10 years. Spent thousands and thousands on their services. Wouldn't take my business anywhere else

juan ramos III 
Rating:
4.0

Customer did not leave a comment.

David Yeager 
Rating:
5.0

Customer did not leave a comment.

RAYMOND FELINS 
Rating:
5.0

The gentleman at the front desk that helped me was a super nice fella. I appreciated his help.

EDELINA VELEZ 
Rating:
5.0

Customer did not leave a comment.

Bhaumik Patel 
Rating:
5.0

Great job

jose morales 
Rating:
5.0

Free waters

Kevin Langan 
Rating:
5.0

Customer did not leave a comment.

ROBERT DORN 
Rating:
5.0

Very helpful and courteous staff

Dale muchler 
Rating:
5.0

Customer did not leave a comment.

yomarali agostini 
Rating:
4.0

front desk people be more responsive... but JIm was quite knowledgeable and attentive and answered and complied to my every need.. i will always go to this location or Greenridge..

michael chang 
Rating:
5.0

Customer did not leave a comment.

Donald Brann 
Rating:
4.0

The staff was nice and very informative about the rental. Asked if I had any questions or concerns. Just a pleasure to deal with.

Lynda Gogas 
Rating:
5.0

N/A

Charles Grega Jr. 
Rating:
2.0

When picking equipment up, the staff treat you like you're bothering them. When I dropped off the truck, the guy told me I'd get a credit for pitting extra fuel in. Instead, I was charged an extra $7 for using the dolly, but I did not use the dolly. What gives?

Eugene Groysman 
Rating:
4.0

I went to a van on Sunday, March 3. I dropped it off at around 520 there was an attendant that came out because she was done for the day. I had asked how do you drop off equipment through the U-Haul app. Her response was “I don’t know I don’t use that thing” I just felt like it was just so unprofessional. If you have someone working at I placed a business they should be able to answer your questions accordingly. Other than that my experience overall it was great I will rent again thank you

Leticia Merrill 
Rating:
4.0

Rental was changed to mobile 24/7, arrived at location but could not proceed on app as instructed, would not allow me to take my selfie - had to initiate a chat for assistance - took a long time - turns out there's a known issue with the app and android phones. Had to use the website instead, then the verification process took 15+ minutes. Was delayed over 45 minutes from my pick up time. Had I known of this issue - could've proceeded on the website from the start.

Jennifer Pawlowski 
Rating:
5.0

Customer did not leave a comment.

James Loughney 
Rating:
5.0

Customer did not leave a comment.

George Geddis 
Rating:
5.0

Customer did not leave a comment.

Richard Baldauff 
Rating:
4.0

Customer did not leave a comment.

Kristopher George 
Rating:
5.0

The woman that helped me is wonderful! She is always so helpful and caring!

cynthia delawrence 
Rating:
5.0

Customer did not leave a comment.

Maureen Slovenkai  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lori Bloom 
Rating:
5.0

Customer did not leave a comment.

NICOLE MCNEIL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mario melendez 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Dejesse  |  Online Move In 
Rating:
4.0

I originally went to do mobile rental but a worker came over and helped us and got us out and checked back in quicker. We always rent from here and have had no complaints

Louis Geritano 
Rating:
4.0

Customer did not leave a comment.

Jonathan Atonal  |  Overall Experience 
Rating:
1.0

I was able to rent U-Haul and equipment, as well as storage unit. However I was unable to access it when I returned. Customer service was not helpful and basically causing me to do and spend for double the work🤦🏽‍♀️

Maryliza Bryant  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julie Ottaviani 
Rating:
3.0

The truck interior was clean and well maintained, but it had problems shifting gears when going above 20 mph and would idle high between 3 and 4000 rpms. When I reported this to the lady at turn in, she was rather dismissive of my comments.

Monica Huffaker 
Rating:
5.0

Friendly service I hope see you again

AZIZ GEYDAROV 
Rating:
5.0

Staff was ok.

MICHAEL VERTON 
Rating:
1.0

I had the trailer for one day and was charged two days rental and two days insurance.

Joseph Aldcowski 
Rating:
5.0

Nothing that I can think of

ed swiderski 
Rating:
4.0

Customer did not leave a comment.

jacob piskorski 
Rating:
5.0

Staff were great, both at pickup and drop-off. Very friendly and informative.

Joseph Ruddy 
Rating:
2.0

We were unable to utilize the 1st truck as it needed a wheel alignment 50,000 miles ago. When we took it back and informed them the manager gave all kind of excuses statign nothing was wrong with it. It squeaked from the time we pulled off. I hope they removed it from the fleet because if not, someone is going to get seriously hurt considering all the hills and curves in our area.

Barbara Hines 
Rating:
5.0

Customer did not leave a comment.

catherine kobbe 
Rating:
5.0

Customer did not leave a comment.

LISA MATYJEVICH  |  First Impressions 
Rating:
5.0

Jim and his team are awesome . The customer service is top notch. This is the 4th vehicle I had a hitch installed at this location. Will recommend to anyone who needs one. Thanks Jim

David Ward 
Rating:
5.0

These guys and gals are phenomenal. Fast courteous service. Renting a 12 foot trailer. In and out in no time. Wow!

mark Rainey 
Rating:
4.0

Rented largest open utility trailer to use for moving. Great trailer, had fold down ramps pulled well. However, due to weather, rain and snow. Our moving was delayed. Was able to chip away so to speak. Reserved it for 5days. However winded up having for nearly a month. Move was slow goin, little to no help. It’s one thing is hadn’t paid my bill. However EACH and every time, we would call to extend rental. Was a big deal. Do you know you’ve had this trailer for 8 days now Mam or Sir?? Yes I’ve paid what’s due without fail… always a comment or telling me how long I’ve had rental…. Guess it would be one thing, if I had it longer than expected. And hadn’t paid the bill. WAs each and every rental extension that was criticized for .. do you realize you’ve had this for 15?days !!!! Why yes, paid bill didn’t I.

Jennifer Barth 
Rating:
5.0

Customer did not leave a comment.

HADILYA BRYANT 
Rating:
5.0

Customer did not leave a comment.

Mark Celano 
Rating:
5.0

Customer did not leave a comment.

Raneisha McKenzie  |  Overall Experience 
Rating:
4.0

The truck was clean, but it drove horrible need some maintenance work.

Jennifer Dawes 
Rating:
5.0

Customer did not leave a comment.

Dale muchler 
Rating:
5.0

Customer did not leave a comment.

gang wang 
Rating:
2.0

First vehicle was filthy. Got a second one and the interior stunk once the heat kicked in. Had to drive 2 1/2 hours with the window open. Also got stopped by the local police and warned that the rear lights didn't work! I Then was told I had 179 miles with my rental and only got 159. So I got an additional charge when it was returned.

Kevin Icker 
Rating:
1.0

The worst customer service ever all of the male employees are racist and rude

lataisa reeves  |  First Impressions 
Rating:
5.0

Great customer service swift service

Christina Baldwin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

scott Zaretzky 
Rating:
5.0

Customer did not leave a comment.

Alicia Govens 
Rating:
5.0

Customer did not leave a comment.

David Meyers 
Rating:
4.0

Customer did not leave a comment.

Westley Smith 
Rating:
3.0

Everything was good and expected, as a normal experience for renting a vehicle. Definitely would use again if needed! 😁✌🏼🙏🏼

Austin DePalma 
Rating:
5.0

Customer did not leave a comment.

Kurt Goerlitz 
Rating:
5.0

Will definitely use again if the need ever arises. Thanks.

matthew joseph beekman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANET CARMINATI  |  Overall Experience 
Rating:
5.0

Friendly staff that makes the process of obtaining moving needs with ease.

jerome Pollack 
Rating:
5.0

Everyone was here very helpful

Bellina Gallo 
Rating:
5.0

Expensive but good

Cesar Reyes 
Rating:
4.0

Customer did not leave a comment.

Vincent Flash 
Rating:
5.0

Customer did not leave a comment.

myrna rosa 
Rating:
5.0

Customer did not leave a comment.

Martin Nealon 
Rating:
4.0

Customer did not leave a comment.

kelia richmond 
Rating:
5.0

Customer did not leave a comment.

liliana rodriguez 
Rating:
5.0

Customer did not leave a comment.

Rodney Lathan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sha-Sha Pollard 
Rating:
5.0

Customer did not leave a comment.

Daphne Maeso 
Rating:
5.0

Customer did not leave a comment.

Maquentia Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence Waters 
Rating:
5.0

Customer did not leave a comment.

Brian Liss  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy Cutro  |  Online Move In 
Rating:
5.0

I am a Corporate Customer. We rent on average about 4-6 times per month. This N 7th Ave location is very professional and highly qualified. They have so much equipment on site that I rarely find I have to go elsewhere; to a neighborhood U-Haul. The check in process is very streamlined. And drop off is quick and easy. My employees don't wait for a receipt; U-Haul emails it to me. So, my people just drop-off and go. I save a ton on LTL shipping to my local customers, and I don't have to worry about freight loss or damage, or delays. The manager, Jim, really knows his business; never an obstacle that can't be quickly resolved.

Jerry Wagner 
Rating:
5.0

Customer did not leave a comment.

William Shoemaker 
Rating:
5.0

Customer did not leave a comment.

Kathleen Dolan 
Rating:
4.0

Customer did not leave a comment.

david klapatach 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Arnold  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julay Dides 
Rating:
5.0

Customer did not leave a comment.

PETE BARDOLE 
Rating:
5.0

Both our rentals in December were smooth and effortless. Highly recommended! A+ 🤙🏽

fran festa 
Rating:
5.0

Customer did not leave a comment.

Benjamin Young 
Rating:
5.0

Excellent experience, staff were very friendly and helpful.

ROBERT HAMERSLY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dylan Cawley 
Rating:
4.0

Customer did not leave a comment.

LAZARO OCASIO 
Rating:
5.0

I reserved and rented this vehicle on line. The process was fine, but since it was a rental where I was to return the vehicle, the fields did not allow for a rental period beyond 72 hours, and it would be more helpful if the hours could be incremental beyond 48 hours and 72 hours which would have allowed me to more accurately pick a return time. That's all. Otherwise all was fine.

james gibbons 
Rating:
5.0

My truck had lots of water buildup in the cargo space.

Sean Biagiotti 
Rating:
3.0

I had scheduled an online pick-up for my truck at the Beer City location at 8 am. However, when I tried to use the app, it didn't allow me to pick up the truck and instructed me to call a phone number instead. I made several attempts to call, but was kept on hold for almost 30 minutes with no response. When I arrived at the Beer City location, there was no one there even after waiting until 8:30 am. Eventually, I went to another hub where I could finally get a truck in person at around 8:50 am. This experience was stressful and caused a delay in my entire moving process.

Azad Matari 
Rating:
3.0

Incorrect vehicle was assigned to me upon first checking in via the texting system so I had to walk around back into the building and back out to the vehicle to get it resolved. An associate should be with the customer when confirming the vehicle. I returned the vehicle before my scheduled time; however, I received a call the next say asking me when I was going to return the vehicle. When I told the associate it was returned the day prior, he located the fob. This should have been checked prior to calling me. Seems pretty disorganized at this location.

Anna Griffiths 
Rating:
4.0

Fast and courteous service. Equipment was old but well maintained and clean

Arthur Baker 
Rating:
5.0

Customer did not leave a comment.

Ricardo Martinez 
Rating:
1.0

Customer did not leave a comment.

Michael Wademan  |  Overall Experience 
Rating:
5.0

Staff are always friendly and helpful. Vans are always clean.

Kathryn Foley 
Rating:
5.0

I used the app to get the van.it was very easy. Bring a battery pack for your phone as this van didn't have a USB port. Other than that the van was good.

Mary Judd 
Rating:
5.0

Always treat me good

Frank Alu 
Rating:
5.0

Amazing experience.

Ryan Loughren 
Rating:
5.0

All agents were kind and helpful. Agent attached trailer with a friendly smile and made sure everything was in working order and safe.

Jerard Warnock 
Rating:
5.0

Customer did not leave a comment.

George Kukol  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rod Osterstrom 
Rating:
5.0

Customer did not leave a comment.

ErIck Calderon 
Rating:
4.0

Customer did not leave a comment.

APRIL M MCMANUS 
Rating:
4.0

Customer did not leave a comment.

tamara lopez   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Trenea Kendricks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sarah keiper  |  Overall Experience 
Rating:
5.0

Thanks for deal with us.

joseph Underwood  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

sean mundt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NASIR CUNNINGHAM  |  Overall Experience 
Rating:
1.0

I could not access my unit after moving all day to put my belongings into the unit I bought and paid for went there to pack stuff away and it was completely blocked by uhaul trucks etc so I could not store stuff after paying to store stuff

Sarah Shearer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ALISHA BELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

COLLEEN HAYES  |  Overall Experience 
Rating:
5.0

I have had (2) storage units here in the past and this is my 3rd. They are safe and secure, very clean, and the climate is well controlled. It is also very convenient using the online check-in process to ensure my requested unit is available and makes the process very easy. The locker size unit was also much bigger than I was expecting, clean, and had the lock waiting inside for when I arrived. The staff is also very helpful when needed.

Shalane Vitris  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Thomas Mulhearn  |  Overall Experience 
Rating:
5.0

Everything is good

Roseann Mcintosh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy Pennay  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Dominique Diaz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

orlando ocasio  |  First Impressions 
Rating:
4.0

The only problem I had was, there was no access to my unit at night. I did not always have time during regular hours to go to my unit. Being a single mom with a disabled child, late night is the only time I have to go to my unit for anything. BUT.... other than that it was the BEST experience I have ever had with a storage unit. And trust me, I have had stuff stolen or damaged in others

Tuwana Briscoe  |  Overall Experience 
Rating:
5.0

Good

ROSELINE CANDELARIO  |  First Impressions 
Rating:
1.0

They where horrible

Michele Spano  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LEIDA CRUZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jayson Figueroa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SALVATORE IOVIENO  |  Overall Experience 
Rating:
5.0

Everyone that works in the store is very competent and professional. The move-in experience couldn’t have been better.

MARY HALLMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rodney colbert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maquentia smith  |  Overall Experience 
Rating:
4.0

Great place just wish prices where a little cheaper, or make a bundled deal. Cost me over $300 for a truck for 5hrs and a unit. Not complaining just wish there was a bundle deal is all. But highly recommended!! My cashier was AWSOME!!! I don't remember her name but I do remember on her walkie-talkie the name said Lash. She was so helpful and funny need more people like her!!

MELISSA SHANNON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

christopher manuele  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tracy carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annette Johnson  |  Overall Experience 
Rating:
5.0

I've been a loyal customer for over 14 years now and I would never get storage anywhere else.

Yvette Eleby Domenech  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES BESECKER  |  Overall Experience 
Rating:
5.0

No problems. Jim and his staff were always helpful.

James Hemsing  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Trenea Kendricks  |  First Impressions 
Rating:
4.0

Nice &clean, friendly& helpful employs

Gregory Packer  |  First Impressions 
Rating:
5.0

Great customer service from the staff.

Renee Boone  |  Overall Experience 
Rating:
5.0

Jim and his team have always been courteous and helpful.

Joseph Rejrat  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN SPIRON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Jones  |  Overall Experience 
Rating:
5.0

Staff was very helpful, Thank you.

Wilner Kibidor  |  Overall Experience 
Rating:
3.0

Honestly over priced and keep adding fees out of nowhere! Almost 70 a month for a 5x5 is insane once I found out others were almost 30 dollars cheaper monthly

Roberta Malone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Cussen  |  Overall Experience 
Rating:
5.0

Thanks for the free month of storage with one way move. It made it possible.

christopher cigna  |  Online Move In 
Rating:
3.0

Different staff members give conflicting information when asked questions. Overall the customer service is good. I would recommend your staff members get a better understanding of your layout and process to ensure correct information is exchanged. It was apparent some of your representatives are fairly new hires who are lacking facility knowledge along with being dismissive which demonstrates a poor attitude towards their job.

BRENT PARRY  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Robert Mosser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristina Johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH VILLEGAZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zoraida Santiago  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominique Diaz  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAULANNE KRAUS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heidi Foster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODNEY MCCULLOUGH  |  First Impressions 
Rating:
5.0

Thank You for your Service.

Kevin Tonic Jr.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hemantkumar Patel  |  Online Move In 
Rating:
3.0

One of the door kept getting stuck and no one fixed it. I was charged to my credit card after I closed the account and emptied unit 136. I’m still awaiting a refund.

Orlando Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles frink   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON TRIMMELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodney Lathan  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Naquan Kirkland  |  Overall Experience 
Rating:
5.0

the employees were a great help and very friendly. they understood my questions and answered them immediately. they even cleaned the windshield before i left the lot and one employee opened the plastic container for the lock since i don't have the hand strength to open it. thank you all for the great service and help

james dansereau  |  Online Move In 
Rating:
4.0

Very happy with my climate-controlled unit. My only complaint is that while the inside of the building is clean, the exterior grounds have been consistently full of litter and unsightly at points during our 3-year storage rental. Many a time I had to pick up broken items and screws from the parking lot to prevent running over when loading and unloading. Also, when I was cleaning out the unit, there appeared to be a homeless person wandering around the inside and parking lot.

Jeffrey Laabs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Derhammer  |  Overall Experience 
Rating:
4.0

Clean place,well kept!

john giangrant   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maureen Slovenkai  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Marino  |  Online Move In 
Rating:
5.0

Great storage friendly staff.

Valerie Stokes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Giangrant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAULANNE KRAUS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANITA WARREN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

scott meridith   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio Santiago  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ramone tarrant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jayne Cole  |  Online Move In 
Rating:
5.0

Compared to my other storage unit where my things where my property was destroyed due to rodents and condemned by bugs, I can honestly say that I was able to take my things out of this storage facility unscathed! I was pleased with how clean my storage unit was and that my items were intact just as I left them there two years ago.

Roseann Salcedo  |  Overall Experience 
Rating:
4.0

I rented online but the instructions were very easy and the video was very specific. I only had one question and the staff was very helpful.

Tuwana Briscoe  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

elysha hall  |  Overall Experience 
Rating:
5.0

The staff are very professional and caring it was a pleasure to know I was talking to real people who listened and was understanding YES I would recommend other people to their facility. In closing they are human people with the spirit of God working in them. To all of you Thankyou for everything

Angela Reed  |  Overall Experience 
Rating:
5.0

Thank you⁸

Kenneth Watkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mishelle mary Ramos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michele pepio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy Acevedo  |  Overall Experience 
Rating:
4.0

Ir was a far walk to get to with all my stuff for a 57 year old

Ruth Alfieri  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Jennifer Jones  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Martinez Santos  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kyle Sprague  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph patrick dippre  |  Overall Experience 
Rating:
1.0

No words!

Ieshia Evans  |  Overall Experience 
Rating:
1.0

Rude staff. Inconvenient access to double doors (what’s the reason for having a code and paying rent??) no trash bin!

Iesha Evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Rodriguez  |  Overall Experience 
Rating:
5.0

Very helpful with renting and existing. Very nice staff

MARY ARNOLD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christine rondon   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beatrice Martinez  |  Overall Experience 
Rating:
4.0

Thank You so much ❤️

Deborah Schulz  |  Overall Experience 
Rating:
5.0

Easy access and plenty of carts to help move your stored items. Will rent a unit again here.

Roger Perry  |  Overall Experience 
Rating:
5.0

We bought a house with lots of storage or we would have stayed.

Edward Beck  |  Overall Experience 
Rating:
4.0

The only suggestion I have is I think they need to supply a better parking zone near the indoor entrance to the units. Too much space is surrounded by tow hitches & there is not enough spots available to customers loading & unloading equipment.

Kelly Deuel  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

charles frink   |  First Impressions 
Rating:
5.0

Chris is the sole reason I stayed with Uhaul and chose Uhaul to begin with. Chris has stayed with Uhaul for years, and I have stayed with Uhaul because of Chris, and my equal investment and trust in him, as the company had. I began with the company when Chris began at the location across the street. He has tremendous prudence. Admirable temperance. And above all else, he displayed tremendous tact. I have seen how dedicated he is, and when I make an agreement for services rendered/ payment provided, I want a guarantee. I want protection. I want service and I do not want to be treated as a number. Chris posseses all of the qualities one should seek in an employee, and I have watched him lose his motivation. I believe he us grossly underpaid, and equally undervalued. He will grow whatever space into a generational space, where money will stay because people stay with people. People with values stay with who they can trust. He is a great leader and a wonderful influence on the new generation like employees Michael and Sebastián, to name a few. Even the inspiring need inspiration. Please compensate a man who has given years of dedication, with honestly, little reward to reflect appreciation for a now seemingly extinct character trait- loyalty. God bless this location and your brand. Your company is judged by the company it keeps. And, without that company, you would not in turn be.. a company.

jody tighe  |  Overall Experience 
Rating:
5.0

Easy to enter. Plenty of carts to use

Roger Perry  |  First Impressions 
Rating:
5.0

Live this place

Kenneth Watkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maureen Slovenkai  |  Overall Experience 
Rating:
5.0

The only I disagree is that I just finished pay my first time month rent and only used it for seven days and at least would be nice to reembolse some money back .

Antonia Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCRANTON JAYCEES  |  Overall Experience 
Rating:
5.0

Staff at Scranton location is excellent!

Jim Babinski  |  Overall Experience 
Rating:
2.0

You all are robbing people and the micro aggressions I encountered from one of the staff was very off putting but very common for the people of the Scranton area which is not big on education or intelligence just nepotism 👎

Katherine Jones  |  First Impressions 
Rating:
3.0

The bathroom is pretty gross and you need an elevator.. but otherwise it is decent in there.

CASEY WATSON  |  Overall Experience 
Rating:
5.0

Hello Katherine from 159 was very pleased with the staff. At 7th avenue in Scranton pa over the years I met a few that went above and beyond these guys are the most friendly and helpful and pleasant set of workers God bless them all

KATHERINE HARRISON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Benjamin Card  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antonia Lopez  |  First Impressions 
Rating:
4.0

Overall no major issues but the parking lot was the biggest hassle. For such a large facility the parking should be bigger/better. It would be nice to have more carts to use as well. The biggest concern was my fee went up at least twice in less than two years. All said though I would recommend you with the disclaimer that the price is subject to change possibly more than once a year.

ray kowalski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miriam Grippo  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Matthew Manley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eileen hayward  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vicki a mines  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelli Ann Drazba  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Laura Blair  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Katrina Caparo  |  Overall Experience 
Rating:
1.0

I have been renting a storage unit from U-Haul approximately for 10 years.. The rate of ur storage unit is extremely high.. If ur storage unit is late . The Fee is Extortion High.. I asked since.. I've been a customer for years.. if I could receive a Discount for a U-Haul truck & was told.. NO ..!! I Wasn't even offered a Free month.. That's Really Sad...

CHARLOTTE DONOVAN  |  Overall Experience 
Rating:
5.0

I will always use uhaul for all my moving and storage needs

suzette ogilvie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chantel brown   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

bennie kashif MAck  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Atkinson  |  Overall Experience 
Rating:
5.0

Very friendly staff we're there to help us find our perfect storage solution. Price was decent and immediate availability made things go smoothly. Thank you!

joseph patrick dippre  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Carson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jamie Simrell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LEONARD PETRINI  |  Overall Experience 
Rating:
4.0

Fast. service.People were really nice and helpful. Thank you.

Jean Ward  |  Overall Experience 
Rating:
5.0

Great customer service! Staff are very friendly and helpful. Clean facility with plenty of carts available to make transporting items hassel free. Great experience thus far.

Stephanie Krum  |  First Impressions 
Rating:
5.0

Well secure and climate controlled environment.

warren keller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlene Scott  |  First Impressions 
Rating:
5.0

Overall it was a great experience and everyone was very professional

Lavon McKenzie  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LEIDA CRUZ  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mary Ellen Williams-Condron  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawnee scanlon   |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

milena matybel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

McKinley Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Scala  |  Overall Experience 
Rating:
5.0

We using this location for a few years now to store my daughter’s college dorm stuff away during summer months. Stuff always helpful, grounds clean, unit that suits are needs available. Highly recommend 7th Ave Scranton PA location.

karina manasi  |  Overall Experience 
Rating:
3.0

Please get better locks

kenyette morris  |  Overall Experience 
Rating:
5.0

Very clean and well maintained by facility. Workers were very helpful filling out paperwork and explaining how everything worked. The unit was very clean when I opened it up.

john Lynady  |  First Impressions 
Rating:
5.0

Great customer service

WILLIAM DOIRON  |  Overall Experience 
Rating:
5.0

Muy profesionales en atender I muy amables Dios los bendiga

JOSUE TORRES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lucianna Pasko  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lawrence baracaia   |  Overall Experience 
Rating:
5.0

I was aided by Yenise, who was professional and displayed a jovial and personable disposition. She was very knowledgeable and efficient. She was staffed with Chris, whom I have developed a wonderful rapport with. Chris is a pacesetter, and Yenise is a wonderful new addition to the team. Others follow, where Chris leads.

jody tighe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Scala  |  First Impressions 
Rating:
2.0

I found rat poop in ALL my belongings all over my wife’s wedding dress and childhood memories. I was also extremely upset when U-Haul raised its prices but yet they couldn’t keep the rats out of my belongings.

Josiah Rasbeck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jayleine jacobson  |  First Impressions 
Rating:
5.0

Customer Service/Sales Rep was great and very helpful

WILLIAM DOIRON  |  First Impressions 
Rating:
5.0

Storage unit was locked out twice due to not paying the month but knowing it would still be there the following month to back pay

stephen glowatz  |  Overall Experience 
Rating:
5.0

Damien.. idk if this is spelled correctly but he was a helpful gentleman

Amanda Villalobos  |  Overall Experience 
Rating:
5.0

This U-Haul storage in Scranton was one of the best business company I’ve ever done business with.

MICHELLE MUSAH  |  Overall Experience 
Rating:
4.0

The storage unit I first rented was too far of a walk for me. The General Manager was so kind and empathetic. He arranged for me to have a unit I could drive right up to. I was very happy with the service provided.

Nancy Smertz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACINTA ROCHE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark SABATELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gladys ita   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gordon w reynolds  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lanette Wooddard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose torres  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charisse Tenewitz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary jane miller   |  Overall Experience 
Rating:
5.0

This U-Haul center has always given excellent service and I have been using them for 5 years.

Barbara Puckett  |  Overall Experience 
Rating:
3.0

Had to send my aunt to do my paperwork I was moving two states away with the moving company and I got to the Uhaul after the office was closed But my aunt was able to do everything before Uhaul closed

chantel brown   |  First Impressions 
Rating:
5.0

I have been using Uhaul, trucks, and storage units for 10 years. The staff is always friendly and helpful, like a part of my family.

MELANIE REED  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

guy madison   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April Griffiths  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Mancuso  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Guillermo benitez  |  Overall Experience 
Rating:
4.0

They were very good. Helping me make changes quickly.

Jean Ward  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joey Perea  |  Overall Experience 
Rating:
3.0

I had to throw out a very expensive memory foam mattress topper and multiple pieces of bedding because of rodents in the units shredding them for nests. If not for that, I’d have given five stars.

alycia grieco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Small  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHAD HOWEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dustin Reynolds  |  Overall Experience 
Rating:
5.0

Jim and his staff at 7th Ave Scranton Pa were excellent. Always and friendly and understanding . I had some financial hardship in my 3 years of things in storage and they did everything they could to help me find a solution. Can’t thank them enough

SUZANNE SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Staraisa Hudson  |  Overall Experience 
Rating:
5.0

N/A

daniel branas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Costa  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melanie Naro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Nabried  |  First Impressions 
Rating:
5.0

Awesome very kind helpful

Clarence Sherman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edward wright  |  Overall Experience 
Rating:
5.0

I love using U-Haul, and their bathrooms are always super clean.

SHEYLA VARGAS   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS ORBIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Markisa Cundiff  |  First Impressions 
Rating:
4.0

Excellent customer service

Byron GrayStuddard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elizabeth bufano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vicky Curnoles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maryanne Falchetti  |  Overall Experience 
Rating:
5.0

Last minute purchase of a unit. Excellent staff and assistance!

Janice Davis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ruth Olan  |  First Impressions 
Rating:
5.0

Very well managed! Kind snd helpful staff every time I went there! Supports their military!

danielle molinar   |  Overall Experience 
Rating:
1.0

The people in this place are horrible and have no Customer service. I was told the the big door close at 5 so to bring my fridge ,dryer, couch’s and washer before the door close .Arrived there 4:40.took every thing out my uhaul just had fridge and washer left .. It’s 4:54 a employe come and say the door closes at 5 . i replied yes i know it 4:54 . Employee says well i’m closing it now . mean while i got my fridge and washer still in the truck.. Tells me to hurry up im closing these door now . instead say hey you need a hand or hey boss you got 5 min left .. as i’m being the washer in he tries to close the door . Point of this comment is learn how to speak to propel because i could of been having the worst day of my life and reacted different.. then the employee says i’m mad because he has to get a new fridge .. Better Customer service

matthew torres   |  First Impressions 
Rating:
3.0

The manager was rude but everyone else was helpful. We paid late fees twice due to a uhaul system issue. We asked about it and received nothing but a literal shoulder shrug as the person walked away.

David Soltysik  |  Overall Experience 
Rating:
5.0

Staff was very helpful. I have no complaints with this facility is keep clean. I would recommend this facility to anyone.

Vicky Curnoles  |  First Impressions 
Rating:
4.0

They did not have a dumpster to throw out stuff that was not needed which is one of the things that you claim to have online

john placotaris  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cathy Howells  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

hazel lewis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Edith Sembrot  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle Reed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda Kotkowski  |  First Impressions 
Rating:
5.0

Jim was incredibly helpful. Great experience.

DEBRA WRIGHT  |  Overall Experience 
Rating:
5.0

Fantastic storage units very clean affordable. Excellent staff very helpful.

Anita Malinchak  |  Overall Experience 
Rating:
4.0

indoor facility is very clean

Christopher Ward  |  Online Move In 
Rating:
5.0

Very happy with Uhaul and I will definitely continue using Uhaul.

Esther Solivan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

miteshkumar patel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany Pickett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam Sollers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denise Cannon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherkah Patterson  |  First Impressions 
Rating:
3.0

The rental prices have risen at least twice since I first rented my unit.

Mary Belford  |  First Impressions 
Rating:
5.0

Jim did a great job explaining everything they needed to know about the facility and my storage unit very knowledgeable

donald pringle   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayle Kowalsky  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david kujawski   |  First Impressions 
Rating:
5.0

Thanks for the convience

William Ellard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gail moncivais  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

azekael larson  |  First Impressions 
Rating:
2.0

Facility was never locked when I went in - never needed to use the card to swipe in. The bathroom in the building was not usable and looked not to have been cleaned in quite awhile. The storage unit itself had falling debris from the ceiling inside of it (insulation) and bugs. We have used this uhaul for the last 3 years and never had any of these issues before.

Kellil Esposito  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mayra Ithier  |  Overall Experience 
Rating:
5.0

The Manager Jim is a very Knowledgeable person and a true Professional 👍🏽

Luis Reyes  |  Overall Experience 
Rating:
5.0

None at this time

Michael Rogan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy Cruz  |  First Impressions 
Rating:
2.0

They are charging me to date August 10 when the move out date was July 29 th this is not right. I talk to a man that agreed on the date. I called today when I got this survey and a lady was rude and hung up on me.

Jane Kashuba  |  Overall Experience 
Rating:
5.0

Courteous & professional staff.

Kenneth Cardone  |  Overall Experience 
Rating:
5.0

Great place

Jose Ferreira  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Nicole Stokes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle Hoo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lori Delong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita Malinchak  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Kevin Wilgus  |  Overall Experience 
Rating:
3.0

Closed out my storage and still was getting charged a few days later. I had to call them and then they finally closed out my account.

Quanique Gonzales  |  Overall Experience 
Rating:
3.0

Very very long wait to talk to anyone or buy anything.

David Soltysik  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

russell belisario   |  Overall Experience 
Rating:
3.0

The only complaint I have is that we were in an emergency situation and only needed a unit for 5 days. We ended up only keeping it for 4. I think that we should have been allowed a reduced rate on the rental. I did request this was told they will only rent by the month. Deanna Knapp Cardineau

Deanna Cardineau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael intoccia   |  First Impressions 
Rating:
5.0

Very professional and courteous I would recommend this location to anybody it was a pleasure doing business with you

Georgina Michaels  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal Pettis  |  Overall Experience 
Rating:
5.0

The manager was very helpful at every turn and the help was very appreciated.

Yolanda Rosado  |  Overall Experience 
Rating:
5.0

Enjoyed your awesome and fantastic services. Thank you.

daniel williams  |  Overall Experience 
Rating:
5.0

Nothing less than the very best at this facility.

Edward Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana Swingle  |  First Impressions 
Rating:
5.0

The staff were very cooperative, courteous, & professional. A pleasure to deal with.

Ed Kairis  |  Overall Experience 
Rating:
5.0

El manager y la muchacha hispana que trabaja ahi muy buena y excelente como explico y trabajo conmigo gracias 🙏

Octavio Rodriguez-Ramos  |  First Impressions 
Rating:
4.0

Everything was incredible but the bathroom could have been better maintained

Whitney Storms  |  Overall Experience 
Rating:
3.0

Jim/Jake/and one other were very friendly. Rented a particular size unit months in advance however after flying in from out of state to get the storage unit rental they apparently only had one unit (smaller size) available (not sure of why Uhaul accepts reservations if units cannot be available). Jim was very understanding and helpful to ensure my fee was not greater than my reserved unit/fee but I did need to return when he was working to inquire about the adjustment because apparently the unit I was placed in was on the lower level thus more expensive despite being a smaller unit. I’ve seen chats/reviews with uhaul having similar situations where unit reserved was not available upon clients arrival (bad business model if I’m being honest) Second issue was corporate did not have my unit area programmed thus for my 3 day window to move my students dorm stuff into storage I was getting access denied when swiping in after hours and to no fault of their own the local staff could not fix as it needed to be programmed by headquarters in Arizona (ironically where I live) Overall I made due and had to work around my students finals week daytime schedule to make multiple trips to uhaul vs being able to do it through after hours access (because of above access denied). Apparently this was the only unit with this problem in the building Again staff was great, unit was clean (did have a rat trap in it but I assume that’s in all lower levels despite being indoors and in temperature controlled areas)? But the reservation business model/lack of contingency options for my not so unique situation I would have expected more from uhaul and honestly for the accommodations I (as the client) had to make just to make my situation work because of a uhaul issue. I appreciate the opportunity to voice my experience and hope it may have a positive impact for change for the next uhaul client that shows up to the desk in the same or similar situation. Kind regards AW

Anthony webber  |  First Impressions 
Rating:
5.0

I have and have had several storage experiences in several states. This facility is the best in terms of cleanliness, affordability, and efficiency. A major plus for an older gentleman like me is the convenient location of a restroom in the storage areas. Thank you for providing such a great customer-friendly facility.

thomas stadnik  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Justin Young  |  Overall Experience 
Rating:
5.0

Keep Up the Great Work!

Helena Marques  |  Overall Experience 
Rating:
5.0

The gentle man helped me find my storage space!

Antonia Lopez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan Kosch  |  Overall Experience 
Rating:
5.0

I would use them again if need be

Charlene Korman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicole batinsey  |  First Impressions 
Rating:
4.0

Only wish I had seen a map for where my storage unit was located prior to reserving it.

DEBRA WRIGHT  |  First Impressions 
Rating:
2.0

I signed up for another unit in February and was unable to get one, nobody ever answers the phone at the storage unit, and they are extremely understaffed.

Wave Form Systems Inc  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Cussen  |  First Impressions 
Rating:
5.0

Was extremely Impressed with my overall experience

Luis Reyes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon Gaughan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark Johnson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KATIE ZUPANCIC  |  First Impressions 
Rating:
5.0

Tuve mis pertenencias por 20 meses y las encontre tal como las deje, esperaba verlas llenas de lama y polvo y no fue asi. Las intalaciones tienen aire acondicionado y la fonitura se conserva y se mantiene en buenas condociones. Gracias!

Jenry Cifuentes  |  Overall Experience 
Rating:
1.0

I was told when I opened the unit that my account would automatically draft payments because my payment info was on file. It didn't, I was charged a late fee. Additionally, I couldn't put the lock I was made to purchase on my unit because the door was so crooked.

BRITTANY TOTINO  |  Overall Experience 
Rating:
5.0

All employees at this location were very helpful and friendly. It was my first time renting a space for my motorcycle and they helped make the transaction very easy. They went above and beyond in their customer service as well. Thank you very much.

MICHAEL DEMBESKY  |  Overall Experience 
Rating:
2.0

This storage was good except my stuff got a bit of mold as if water got on it possibly from upstairs when they mopped the floors. Light filtered through one section and that's where I found the moldy substance. I left a message but never got an answer. I couldn't get there in person to talk to a live person about it. We now have a bigger one more money with what we found as ponds in front of it filled with water after rain. We can't get out without one of us stepping into part of it. How do we load, unload without getting wet? Then there's the people who take over the isle with their dirt bikes, truck and little girls walking and playing around the dirt without shoes in their pajamas. That needs to be corrected asap

LINDA FLORES  |  Overall Experience 
Rating:
5.0

The man that helped me was extremely nice and patient. I appreciate it. Thanks.

Marissa McGowan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marie dearie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Hogben  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deanna Berrios  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex Fried  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ron lugiano  |  Overall Experience 
Rating:
2.0

Lack of clear direction to init #, stairs with no service elevator

Patrick Quinn  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Wilhelmina Zupancic  |  First Impressions 
Rating:
5.0

No matter what I needed from this location, staff was always very helpful. I’ve been coming here since 2015. Great customer service.

Glorivee Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

natalie zeppenfeld  |  Overall Experience 
Rating:
5.0

i'll be back in june\july. i have room in my apt now for everything. but plan on moving out in august. everything was fine at the facility. thank you.

Noel Nester  |  Overall Experience 
Rating:
1.0

Absolute worst experience with uhaul i will never use another storage facility with this company again. Will never recommend uhaul storage units if I could give zero stars I would.

Crystal Lorenzo  |  Overall Experience 
Rating:
5.0

I will have my unit for 5 years in May 2021. I do not have to worry about any damages, rodents, water damage etc. The building is very clean and well maintained. When there was a water leak, above my unit , it was fixed immediately. Great customer service Thank you.

CAROLE LAPERGOLA  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alexandra Melendez  |  Online Move In 
Rating:
4.0

My only issue was waiting 30 minutes, maybe a few more, to check-in and receive keys to my vehicle.

JENNIFER CICCOTTI  |  Overall Experience 
Rating:
5.0

I always use U haul, there's no one better!

Stephanie Lena  |  Online Move In 
Rating:
3.0

Unit 2034 the pipe that is in what i would consider the ceiling area needs to be repaired. As my stuff was wet when i went to check on my stuff and now i have lost some important papers to me.

Stacey Perry  |  Overall Experience 
Rating:
4.0

The whole process was easy from beginning to end.

MARTIN MONAHAN  |  Overall Experience 
Rating:
5.0

There were signs saying we had to be sure to check out when we left, and it would have been helpful if they explained what that meant.

Christel Hyden  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

KEELEY BYRNES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angelique Paolucci  |  Overall Experience 
Rating:
5.0

Self storage hours could be lengthened. Other than that, no complaints.Staff is friendly and helpful.

patrick langan  |  First Impressions 
Rating:
5.0

Very impressed with the cleanliness of the facility. Well done.

richard larsen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex Fried  |  First Impressions 
Rating:
2.0

Everything was great. You guys were such a big help! My only issue that I had was customer service. I had to quickly move for military reasons and I had to change my order a few times and it just seemed every time I called I was bothering this particular guy, he would even sign over the phone, kinda rude if you ask me but there was this one guy I can’t remember his name I think he was Spanish, he was amazing such a great guy! The other one not so much. I give you 10 stars for everything else but 2 for customer service.

Alexander Vasilis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MATTHEW UNDERHILL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bianca Waltos  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jacquelyn Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

erica sekelsky  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon Moyer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES BUCHINSKI  |  Overall Experience 
Rating:
5.0

Very friendly and very helpful to a first time user. Would recommend to family and friends. Thank you for helping me out.

joanne healey  |  Overall Experience 
Rating:
5.0

I still have not been able to store my belongings ...I had an illegal lockout and don't have my belongings.

Yolanda Rosado  |  First Impressions 
Rating:
5.0

Jim is awesome and took great care of me! I'd definitely use U-Haul of Scranton again when I have the chance. Thank you Jim.

James Higelin  |  Overall Experience 
Rating:
5.0

Everyone there is very nice and very helpful. Thank you

karen mallette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita Hoskins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesus Alejandro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shari Gross  |  Overall Experience 
Rating:
5.0

This facility was very clean and well maintained. Excellent staff.

john CARUSO  |  Overall Experience 
Rating:
5.0

Jim M. and his staff was informative and great would definitely refer and use again if needed

Kenneth Davitt  |  Overall Experience 
Rating:
4.0

The staff was always friendly and professional!!

Lori Fiorelli  |  Overall Experience 
Rating:
5.0

I look forward to receiving my refund for my last payment.

laura katrenicz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patrick mcdonough  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERICA Currier  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

lisa wright  |  First Impressions 
Rating:
5.0

I only have all good to say about this Storage Facility. Friendly Staff, Compassionate to your needs, Comfortable to talk to, Professional at all times, Very clean place, storage unit. always safe. I would use this facility, Always. Thank You, U-Haul @ 7th Avenue. Scranton, PA

sheyla vargas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricardo Luna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam Graham  |  Online Move In 
Rating:
5.0

Easy access. Carts readily avail. Very clean and secure.

donna trumbo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ed trently  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john ohagan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellen Romelus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jean leshuk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john freire  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy Morton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kara Seitzinger  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

michael birley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anita malinchak  |  Overall Experience 
Rating:
1.0

Staff members were all very rude to me. The only time they were nice was when I was signing up. Then told me I had to buy a special lock From them and when I was walking around a lot of lockers had regular locks. My card never worked when I told them they said the magnet strip wore out when I never used it. Hopefully this helps someone

Mohamed Alli  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dustin Mahnke  |  First Impressions 
Rating:
5.0

Staff was always great and problem was solved with just a phone.

Joseph Spindler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike McGrath  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack Malia  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

richard larsen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susan dixon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Misses Notz  |  First Impressions 
Rating:
5.0

Everyone of the staff were professional and polite and very friendly it made my move very easy I would highly recommend them to anybody that had to move and store their belongings

Georgina Michaels  |  First Impressions 
Rating:
1.0

Just didnt get the u-haul welcome and satisfactory goodbye

nathaniel cherry jr  |  First Impressions 
Rating:
5.0

Everything was great but as you drive back around to the storage there was a lot of garbage on the ground. It looked a mess and disgusting. Glad the inside was clean.

Jeffrey Laabs  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paul McElhenny  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Madelaine Frey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dan vantol  |  Overall Experience 
Rating:
3.0

I wasn't told that both keypads had to be used to enter that building and I had to go to other building to get help. Also had to come back with scissors to cut the zip tie on unit.

Debra Wahlers  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

emerald cesar  |  Overall Experience 
Rating:
5.0

I reserved my unit over the phone very easily. When I drove to the location for the first time, check in was quick. Staff explained everything very well. I made three trips and was done.

john filiberti  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADAM GILLETTE  |  Overall Experience 
Rating:
4.0

I will definitely be using your services again!!

Scott DeGroat  |  First Impressions 
Rating:
5.0

Very friendly staff, very helpful, they make sure all your needs are taken care of. Too notch service A+

Ray Keiper  |  First Impressions 
Rating:
3.0

Jim M (the manager of the Scranton, PA location) was extremely helpful and provided great customer service. There were three dead mice in my unit when I took my furniture out. The facility itself was well lit but there are no lights inside the storage units which would be helpful when trying to find things in there The facility itself was well lit but there are no lights inside the storage units which would be helpful when trying to find things in there

leslie jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADAM GILLETTE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricardo Luna  |  First Impressions 
Rating:
1.0

The staff was polite however I explained that I needed a storage space to fit a 2 bedroom and what was going in it in detail. When i went to load the space it was extremely to small and the next day i had to go back pay addtl money and get a new space and was only given 2 addtl hours with the truck. I will most likely use a different storage company if needed again. Also the prices are entirely to high the only reason I kept it ia because of the pandemic where going through and the time I had didn't allow me to use another company.

emerald cesar  |  First Impressions 
Rating:
5.0

Helped me pick a better location

JANET CARMINATI  |  Online Move In 
Rating:
5.0

Staff were extremely friendly and understanding. My only wish is that it was 24 hour access without a fee

christopher cigna  |  Overall Experience 
Rating:
5.0

Well worth it

Tom Giannetto  |  Overall Experience 
Rating:
5.0

Great!

Shannon Gaughan  |  Overall Experience 
Rating:
4.0

I would use again

william burns  |  Overall Experience 
Rating:
5.0

STAFF WAS AMAZING .

ciara petroziello  |  Overall Experience 
Rating:
5.0

Very clean and neat. Only issues was no light inside actual unit and price could've been a tad bit cheaper.

Christina Moffett  |  Overall Experience 
Rating:
5.0

An extremely well organized operation

Micheal Moore  |  Overall Experience 
Rating:
5.0

Man helping us was super helpful and friendly.

Rebekah Snyder  |  First Impressions 
Rating:
5.0

Stacy the manager was very helpful with everything

david underhill  |  Overall Experience 
Rating:
5.0

very well equipped with everything you would ever need to move or store anything. The employees at the facility were extremely helpful and polite. Would highly recommend

john archibald  |  Overall Experience 
Rating:
5.0

Jim, Eduardo and Nathan were extremely helpful to us during a very stressful storage move which took place last minute, during the Thanksgiving holiday. Thank you for all of your help guys! Happy 2020

Nash Rosenblatt  |  Overall Experience 
Rating:
5.0

Thank you

frank pasqualichio  |  Overall Experience 
Rating:
5.0

Unfortunately there was a fire in my building. I had to move temporarily. Uhaul had everything I needed all in one place. So convenient and they staff was extremely helpful.

Sherri Burns  |  First Impressions 
Rating:
5.0

Manager and office personnel were exceedingly helpful

Jose Figueroa  |  First Impressions 
Rating:
5.0

Everything was good but it was just too much money

tadeah crockett  |  Overall Experience 
Rating:
5.0

I was very happy with the service I received. The staff was great so very helpful will definitely use U haul again

Priscilla Bellucci  |  Overall Experience 
Rating:
5.0

Very helpful staff.

anita malinchak  |  First Impressions 
Rating:
5.0

they didnt have my storage unit but found one ad there gonna take money off every month.which was great

debra powell  |  First Impressions 
Rating:
5.0

Our experience with UHaul storage was exceptional. The staff was friendly and the location was always clean. Definately worth every Penny!

Rony Tennenbaum  |  Overall Experience 
Rating:
5.0

My stuff for perfect

Nuria Rodriguez  |  First Impressions 
Rating:
5.0

We like the idea of having a storage unit inside, the security and the insurance. The people there are very helpful and freindly. We would recommend this facility to everyone.

warren keller  |  First Impressions 
Rating:
5.0

.

kristina Weinstein  |  Overall Experience 
Rating:
5.0

I just wanted to say thank you to Manager Jim Mazonis. He helped me in tremendous way after forgetting the key to my storage locker. The place is filled with caring customer friendly people.

michael birley  |  Overall Experience 
Rating:
4.0

Both times I was there, it was a pretty long wait at the registers.

Tamara Wengyn  |  Overall Experience 
Rating:
5.0

Good experience

Kevin Hairston  |  Overall Experience 
Rating:
5.0

The staff at this location go above and beyond for their customers. I highly recommend this place for all of your moving needs. Great job to everyone who makes this exceptional team!

Jacqueline Villanueva  |  First Impressions 
Rating:
4.0

I really appreciated your help with your storage facility, I felt very fortunate to get the space I needed as it was a short time frame for me to move, thank you

Theresa Mcdermott  |  First Impressions 
Rating:
5.0

.

Joey Perea  |  First Impressions 
Rating:
5.0

Great customer service and employees!!

Zinnia Morales  |  Overall Experience 
Rating:
5.0

Excellent. The guys showed up on time and completed the job on schedule. Thanks. Donna Dixon

Donna Dixon  |  First Impressions 
Rating:
5.0

Outstanding customer service!!!

david amori  |  First Impressions 
Rating:
5.0

Very clean facility & A-1 service!

Valerie Demi  |  First Impressions 
Rating:
5.0

The staff were very professional and courteous at the Uhual storage facility of Scranton

Evelyn Estrada  |  First Impressions 
Rating:
5.0

Friendly staff and fast service. Have done business there over 3 years and a good experience each time.

Daniel Meaney  |  First Impressions 
Rating:
5.0

Good

michael birley  |  First Impressions 
Rating:
5.0

The salesman/manager went above and beyond...very satisfied. Been dealing with them for 6 years

RICHARD REILLY  |  First Impressions 
Rating:
5.0

Great made everything nice and fun.

vera chandler  |  First Impressions 
Rating:
5.0

Prompt and respectful service is provided, and the facilities are user-friendly.

Cyrus Olsen  |  First Impressions 
Rating:
3.0

A good experience the service reps were very helpful

christina singleton  |  First Impressions 
Rating:
5.0

Christ was very helpful and very polite. I would recomend this to anyone for any service to do with U-haul in Scranton. Place very clean.

Vicky Curnoles  |  First Impressions 
Rating:
5.0

The staff was very helpful and polite. The customer service was excellent.

Sharon Zappacosta  |  Overall Experience 
Rating:
5.0

Very helpful.

william mchanon  |  Overall Experience 
Rating:
4.0

N/A

Alicia Clark  |  Overall Experience 
Rating:
5.0

Kind, helpful, polite

Sharon Zappacosta  |  Reservation 
Rating:
4.0

Mike at the desk was great. Very informative and unsold me to a bigger more convenient unit. Other than a long waiting line it was a good experience!

Gregory Misiura  |  First Impressions 
Rating:
5.0

Excellent service...would highly recommend

leo nolan  |  Overall Experience 
Rating:
5.0

Very helpful

william mchanon  |  First Impressions 
Rating:
5.0

No complaints.

william turner  |  Overall Experience 
Rating:
5.0

Excellent service, efficient, knowledgeable, eager to help me

john Henzes  |  First Impressions 
Rating:
5.0

I was pleased with everything .

Abiola Mcleod Anthony  |  Overall Experience 
Rating:
5.0

I truly think that staff associated with this facility were spot on THANK YOU

Beverly mack  |  Overall Experience 
Rating:
5.0

The unit was clean and large enough to suit my needs at a great price. The staff was friendly, courteous and helpful . Thank you!

Lee Kostik  |  Overall Experience 
Rating:
4.0

Good customer service and very friendly. Everything went smoothly and our last minute adjustments were accommodated. Ty

Debra Watkins  |  Overall Experience 
Rating:
5.0

Guys were great helpful,courteous, I'll stick with from now on. Keep it up guys attitude like that doesn't go unnoticed!!!

Dionicio Alvarez  |  Reservation 
Rating:
5.0

Jim and the crew are always top knotch, some of the best professional customer service I've ever known. Very well kept, and furnished establishment, not to mention very competitive rates on storage.

edward rodriguez  |  Reservation 
Rating:
5.0

Have used other storage facilities in other towns and this was the best !

PETER NORTON  |  Overall Experience 
Rating:
5.0

Very pleased with the facilities and the staff great experience thank you

rafael rodriguez  |  Overall Experience 
Rating:
5.0

A beautiful storage facility with friendly and professional staff!

Cheryl Cherne  |  Overall Experience 
Rating:
5.0

Thank you for your assistance during the time leading up to until the closing of my rental.

heather taber  |  Overall Experience 
Rating:
5.0

This location took great care of me as a customer and my belongings at all times. Any problem I may have had they always put me at ease. And had a fixable solution. Thank u guys. Jim.chris and Mike

NAOMI TAYLOR  |  Overall Experience 
Rating:
1.0

Very poor service

Shakema Felton  |  Reservation 
Rating:
3.0

I had to schedule another date & time. Haven’t seen the unit ....so until I’ve seen the unit won’t comment. Customer service was professional.

rose logan  |  Reservation 
Rating:
5.0

This was the best experience I've ever had renting a U-haul trailer. Staff was able to provide us a trailer at an earlier date, than we had originally planned, All went very well.

ALBERT dancsak  |  Overall Experience 
Rating:
5.0

Great facility. Staff knowledgeable and very helpful!

Florence Abate  |  Overall Experience 
Rating:
5.0

Very efficient and well run.

Henry Ricci  |  Overall Experience 
Rating:
5.0

Very helpful thank you.

Michelle Pool  |  Reservation 
Rating:
5.0

Great staff.

bernardino rodrigues  |  Overall Experience 
Rating:
5.0

Nothing more to say!

TAMMY WOODARD  |  Overall Experience 
Rating:
5.0

Very easy to book on-line. Fair prices and pleasant employee in the store.

george kovalik  |  Reservation 
Rating:
5.0

Everyone was extremely helpful

MARIANNE RADER  |  Overall Experience 
Rating:
5.0

Everything was excellent including the loading by Johnny on the spot and unloading.

richard parry  |  Overall Experience 
Rating:
5.0

The staff was very courteous and helpful. The facility was very clean and easy to maneuver in and out of.

sandy sobiski  |  Overall Experience 
Rating:
5.0

employees were very friendly and helpful. Facilities were well maintained.

Donald Houser  |  Overall Experience 
Rating:
5.0

The guy who took care of us at the counter and sign the slip was very helpful knowledgeable friendly can't remember his name right now sorry but please check the slip he's a good guy

Edward Harris  |  Overall Experience 
Rating:
5.0

Carts were handy

Susan Fulton  |  Overall Experience 
No reviews have been submitted for this location.

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