Customer Reviews for U-Haul Moving & Storage of Schererville

6,839 reviews

1861 US Rte 41   Schererville, IN 46375
(S Of Rte 30 on US 41 Between Tiebels & Mcdonalds)

(219) 322-2043

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(219) 322-2043

1861 US Rte 41
Schererville, IN 46375
(S Of Rte 30 on US 41 Between Tiebels & Mcdonalds)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MARK WHITE 
Rating:
5.0

Easy out and easy in. This facility has great inventory.

John Fudacz 
Rating:
4.0

Customer did not leave a comment.

Dale Murray 
Rating:
5.0

Service was great. Everything went well.

Charles Bunting 
Rating:
5.0

Everything went just great

nick stepnoski 
Rating:
4.0

Customer did not leave a comment.

Ralph Koelling 
Rating:
5.0

Customer did not leave a comment.

Garry Schultz 
Rating:
1.0

Car did not fit on trailer even though U-Haul said it would. When I went to return trailer, rep said I should have been told it would be close clearance but was never told that nor did I think that because U-Haul said guaranteed to fit.

Ryan Weaver 
Rating:
4.0

I’ve rented from other locations but none compare to this one. They always do a great job at this location.

Robert Martin 
Rating:
5.0

Customer did not leave a comment.

Robert Riebe 
Rating:
4.0

Very helpful and professional

eric richard 
Rating:
3.0

The truck got 7 mpg. It had a transmission problem. It wouldn’t shift easily from first gear, causing the engine to over-rev and consume way too much gas. I think you should make known to your customers that your trucks are very uneconomical and they should expect really poor gas mileage. It would help better estimate the cost of gas added to the rental. This truck was beat up really bad, with over 137,000 miles.

John Brouwer 
Rating:
5.0

Customer did not leave a comment.

Patrick Wendel 
Rating:
5.0

Customer did not leave a comment.

Sharon Armato 
Rating:
5.0

Excellent overall experience. Staff was friendly and accommodating.

Mario Perez 
Rating:
5.0

I was in a time crunch the staff worked quickly to get me going.

Michele Rose 
Rating:
5.0

Customer did not leave a comment.

Jackie Obszanski 
Rating:
5.0

Everything was fine.

frederick baum 
Rating:
5.0

Customer did not leave a comment.

Alex Putnam 
Rating:
5.0

The trailer rental was easy peasy and went smoothly. I also secured through UHaul a moving company that cancelled that morning. We scrambled and, at the last minute, found some strong young relatives to help. If we had not found someone to do the heavy work, we would have had to cancel the trailer rental. Note to UHaul - remove Chicago Pack and Move from your trusted movers list - they are not dependable. Thank you. Mary Carol 708-280-8098

Mary Carol Bertrand 
Rating:
4.0

Customer did not leave a comment.

Todd Neibl 
Rating:
5.0

Customer did not leave a comment.

Jeremy Allen 
Rating:
5.0

Customer did not leave a comment.

Mike bugajski 
Rating:
5.0

The steering wheel was shakey, but other than that, the reps provided great customer service (a know that's a foreign word these days) great job guys !

Reginald Robinson 
Rating:
5.0

Customer did not leave a comment.

William Coyne 
Rating:
5.0

On the car Dolly's and car trailers the This tie down ratchet needs to be lubricated. The one I had was rusty and hard to use. Other than that everything was great.

SHELDON DURANT 
Rating:
5.0

Customer did not leave a comment.

Samantha Gagliardi 
Rating:
5.0

Customer did not leave a comment.

Roger Ofarril 
Rating:
5.0

Customer did not leave a comment.

Benny Garnett 
Rating:
5.0

Customer did not leave a comment.

ANTOINE LARK 
Rating:
5.0

Wanted a wiring harness. Installed for my scooter lift and I thought I was quoted a price. but was told they do not do that.

Bernard Potat 
Rating:
5.0

Customer did not leave a comment.

Daveta Andrews 
Rating:
5.0

Customer did not leave a comment.

Dawn Kolavo 
Rating:
5.0

The staff was helpful and fast.

armond boulware 
Rating:
3.0

Customer did not leave a comment.

Hillary Szymoniak 
Rating:
5.0

Customer did not leave a comment.

ed vidaurri 
Rating:
5.0

Customer did not leave a comment.

John Zurisk 
Rating:
5.0

Tell me I will be charged by the mile, before giving me my total .

Robert Anderson 
Rating:
5.0

Customer did not leave a comment.

Sandra Voltolina 
Rating:
5.0

All good

James Whittaker 
Rating:
1.0

I went to get gas to replace what I used and this location charged me for refuel when I called to ask question female worker was rude and heavy set white guy tried to act like he wasn’t the person who helped me . When I explained my complaint they were rude never will come to this location again

Stacey Howard 
Rating:
4.0

Very satisfied with the process.

Daniel McKeown 
Rating:
5.0

Customer did not leave a comment.

Mike bugajski 
Rating:
5.0

good experience i worked there 18 years transfer driver

Robert Scheidt 
Rating:
5.0

They were excellent from making the reservations, to answering questions I had, everything ready on time, and dropping off was quick. Thank you!

bill hillegonds 
Rating:
5.0

Brianna was very helpful and considerate of my situation and budget. I appreciate it and will recommend to others people who need U-Haul services.

Ruben Espinosa  |  First Impressions 
Rating:
5.0

Thanks for such fast and friendly service.

Brian Dempsey 
Rating:
5.0

Customer did not leave a comment.

William Hampton 
Rating:
4.0

Customer did not leave a comment.

Thomas Ryan 
Rating:
5.0

My transaction was phenomenal, Eric took care of my hitch installation in a timely manner and made sure I was set up with my future Uhaul services.

LaDwana Daniel 
Rating:
5.0

Customer did not leave a comment.

Patrick Neal 
Rating:
5.0

na

Rene Trevino 
Rating:
5.0

Customer did not leave a comment.

Mark Allen 
Rating:
5.0

I was promised a new trailer and was given one that was unsafe and improperly working

Dave Gulick 
Rating:
5.0

You do not have a merit system in place to recognize long time customers l have been a long time customer of Uhaul for over 25 years l could have bought plenty of my own trucks by now with the money l have given you guys not to mention all my friends and family l send to uhaul as l feel people like myself shouldn't be treated the way I was a few months ago while l was out of town it was the most inconvenient and embarrassing moment l have to endure ever and give my long history with this company that situation shouldn't have never happened simply because I missed a call from uhaul l was placed on E alert with my outstanding history with uhaul l owed No money on the equipment l had and was in constant cumunication with the location regarding the equipment it was an aggravated experience I will not forget ever by a company l used to have alot of respect for.

GERRY MOORE 
Rating:
5.0

Nothing

Kristine Wilson 
Rating:
5.0

Customer did not leave a comment.

mike terek 
Rating:
5.0

Always professional and helpful staff!!

James Dobos 
Rating:
5.0

Guy checking me in was real quick. I dropped and left within 10 mins

Michael Cullinane 
Rating:
4.0

First, they would need to check the total mileage that had been used rather than bill the estimated mileage. Second making sure all the parts of the vehicle is working properly before handing it to customer.

Ramesh Neupane 
Rating:
5.0

Customer did not leave a comment.

James Hus 
Rating:
5.0

Very excellent experience Eric was great and processing my order I would highly recommend this place I've always been treated well here

Terry Koehler 
Rating:
5.0

Brianna was exceptionally helpful. Great Job!!!

Joseph Sharon 
Rating:
5.0

Customer did not leave a comment.

DAVID HASS 
Rating:
5.0

Customer did not leave a comment.

David Jones 
Rating:
5.0

Customer did not leave a comment.

Carolyn Martinelli 
Rating:
5.0

Customer did not leave a comment.

Marc Austra 
Rating:
5.0

Staff members were very helpful and customer service oriented

Serifat Alabi 
Rating:
5.0

Customer did not leave a comment.

David Jones 
Rating:
5.0

Really great location. The customer service is excellent and very accommodating. I was running late due to a huge snowstorm I drove through, and the staff accommodated me in the interest of safety despite being a couple hours late. I'll definitely rent from this location again.

Alex Putnam 
Rating:
5.0

Customer did not leave a comment.

robert dehaan 
Rating:
5.0

The van was clean, but had terrible wheel alignment. I fought the entire time driving it so that it wouldn't turn right and drive off the road.

Ryan Torrenga 
Rating:
4.0

Customer did not leave a comment.

nancy Rodriguez 
Rating:
4.0

Hire a manager.

Patrick Griffin 
Rating:
5.0

Customer did not leave a comment.

Michael Leetz 
Rating:
5.0

There is no need to improve. This location is great and I’ve always had top notch service from this location.

Dawn Pilja 
Rating:
5.0

Customer did not leave a comment.

Guan Yu 
Rating:
5.0

Both of the people I dealt with were great. Very efficient also, which was great.

Nicholas Dahl 
Rating:
5.0

Customer did not leave a comment.

Jason Hillman 
Rating:
5.0

Great employees!!!

Julie Rizzo 
Rating:
5.0

Good service

Katherine Cullinane 
Rating:
5.0

Good service and staff assisted with overcharge on invoice

Michael Cullinane 
Rating:
5.0

Customer did not leave a comment.

James Morton 
Rating:
5.0

Nothing excellent customer service very nice people

mark van 
Rating:
5.0

Customer did not leave a comment.

David Szymanski 
Rating:
5.0

Customer did not leave a comment.

George Lindmark 
Rating:
5.0

Customer did not leave a comment.

Douglas Pearson 
Rating:
5.0

Customer did not leave a comment.

John Martinez 
Rating:
5.0

Customer did not leave a comment.

Evan Carras 
Rating:
5.0

Good costumer service and very helpful

Tim Disterheft 
Rating:
4.0

Customer did not leave a comment.

Valerie Bruinius 
Rating:
5.0

Customer did not leave a comment.

Mike bugajski 
Rating:
5.0

My customer service rep. was very nice and helpful and the service to get me out the door was very fast.

Jeff Tucker 
Rating:
5.0

Sam and Stevie were wonderful help, super friendly and knowledgeable on what they're doing!

Hannah Mullins 
Rating:
5.0

Customer did not leave a comment.

Nicholas Nakatsuka 
Rating:
5.0

Customer did not leave a comment.

Oscar Flores 
Rating:
1.0

Improperly connected transport. Straps came off tire . Not instructed to use the tow and haul button had to contact another store to ask if I should use and when the store that had installed the transporter finally responded it was only because I had that person send me a copy of the photos that Tom’s he had taken. When I had arrived at my destination upon removing the chain from the axle a part came off my car

Tawanna Redmon 
Rating:
5.0

That location is great !! The store is clean , the staff and Management team is awesome. No matter how blue you feel. They make everything feel, like is going to be alright. Been a customer at that location for over 20 years. Thank you 🙏 so much.

Juanita Mcfadden  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sandra markavich 
Rating:
5.0

Good fair price! I got there earlier for my appointment and they took me in right away. Ion and out fast! Thanks

Kevin Salmon 
Rating:
5.0

All went smooth. People were great

Matthew Banach 
Rating:
5.0

The person who helped us check out was awesome!

Julie Rizzo 
Rating:
4.0

Customer did not leave a comment.

Alexandria Pollard  |  Overall Experience 
Rating:
5.0

Staff were helpful

Chakara Hatwood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine Lagimbina  |  Overall Experience 
Rating:
5.0

I recommend this specific U-Haul site to anyone needing the services. Courtney and her staff are excellent! She always goes above and beyond to help a customers needs and budget range.

RUBEN ESPINOSA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGARET KOWALCZYK  |  Overall Experience 
Rating:
5.0

Excellent service was pleased with customer service and easy And understanding with service provided thanks

Aaron Sims  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Elkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

norman walter  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexandria Pollard  |  First Impressions 
Rating:
5.0

Prices are lil too much, when storage paid on time or lil earlier give discount

Maria Tsiongas  |  First Impressions 
Rating:
4.0

The units were fine and the onsite staff were good. My only issue was that they (owners or corporate) were constantly raising the prices.

Josh Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy Cosme  |  First Impressions 
Rating:
5.0

Great customer, manager was very helpful.

LA CRYSTAL BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Coleman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Myra Forbish  |  Overall Experience 
Rating:
5.0

Always very friendly and helpful. I've used this facility about 6 times in the last 7 years.

DERRICK MEYERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arutro gallardo  |  Overall Experience 
Rating:
5.0

Excellent customer service. Would highly recommend

tom mitchell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trinity Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trinity Dunbar  |  Online Move In 
Rating:
5.0

EXCELLENT LOCATION STAFF FRIENDLY AND POLITE AND THE GM MAKES YOU FEEL WELCOME ALWAYS THERE IF YOU SHOULD NEED ASSISTANCE WITH ANYTHING

ROBERT BAILEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Vandenbrande  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina Johnson  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Michal Bartoszak  |  Overall Experience 
Rating:
5.0

Customer service went above and beyond

steven hernandez  |  First Impressions 
Rating:
5.0

I LOVE YALL

Carrie Pence  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roberta green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roberta green  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirley Edwards  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tristian Burns  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Dillon  |  Overall Experience 
Rating:
5.0

There was only one problem, which was the overhead door was hard to lift at times and the black weather stripping along the sides was coming off

Anthony Sanchez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID WILKS  |  Overall Experience 
Rating:
5.0

The whole process was very streamlined online. And the unit was ready when I arrived with a lock inside and a map

Anthony Sanchez  |  Online Move In 
Rating:
5.0

The sales person helped me resolve a problem that I was having in reference to my truck

shirley stone  |  First Impressions 
Rating:
5.0

Manager was great. Always nice with a positive attitude.

DAVID BOND  |  Overall Experience 
Rating:
5.0

Courtney L. couldn’t have been more kind or helpful in my interactions with her. She made a very difficult situation so much easier. Many thanks and appreciation to her. She is definitely an asset to your company and deserves company recognition also for a “job well done”! Thank you Courtney!

Roseanne Lundblade  |  Overall Experience 
Rating:
5.0

Courtney, Gabriel, Brianna and any one else I may have forgotten but did speak with in the process of renting a storage unit at the Schererville, IN facility were extremely helpful, polite, and friendly! They made what could have been a very difficult situation for an “out of state” client as smooth as possible! Thank you to everyone for their assistance! Please thank your excellent employees on my behalf. Sincerely, Rose Ann Lundblade 31950 Corte Sagunto Temecula, CA 92592 951-297-1543

Roseanne Lundblade  |  First Impressions 
Rating:
4.0

So very easy to work with and very knowledgeable about the rentals of storage units.

laroy GETZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Boucher  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

James Estry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Braden Ward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce Hall  |  Overall Experience 
Rating:
5.0

I had no issues other than

Antoinette Laureano  |  Overall Experience 
Rating:
5.0

I just appreciate how accommodating all of the u haul companies have been. It could be boxes or finding me a last minute storage option. All of it has been appreciated

Denona Pryor  |  First Impressions 
Rating:
4.0

There was a mix up when booking the move in date. Manger (Courtney) dig a great job fixing the situation.

James Estry  |  First Impressions 
Rating:
5.0

Both the people I talked to we're very helpful.

Christopher Gianakakis  |  First Impressions 
Rating:
5.0

Everything was amazing everybody was friendly and all my items were safe and sound

MARKEYA LOGAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lloyd Potts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie Martinez  |  First Impressions 
Rating:
5.0

Great experience. Reasonable prices, helpful and friendly staff. Would highly recommend

Susan Sullivan  |  Overall Experience 
Rating:
5.0

Your facility is awesome and I appreciate the understanding when a valued customer gets into financial hardship especially with the pandemic Covid 19 my employment has been hit hard I work for ford motor company Chicago assembly plant and we have been hit hard with layoffs due to part shortages stemming from the pandemic actually 2021 was harder than 2020 and your facility has been extremely understanding! I really appreciate that! Your the best!

Sergio & Cruze Diaz  |  First Impressions 
Rating:
4.0

Only issue is with the amount of ice making it dangerous to get in and out of the storage unit.

CHRIS TAGGART  |  First Impressions 
Rating:
4.0

The door rubber trim is hanging off and makes the opening very difficult...unit 446. Otherwise, all ok.

andrew amreine  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly and made our experience go smoothly. I would recommend highly

Susan Sullivan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Asante Brooks  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

DORTHIE RILEY  |  Overall Experience 
Rating:
1.0

Charging for storage after they lock me out, try to make arrangements get my things, by paying fifty and then another payment but was refuse, never heard from them, now saying owe over seven hundred dollars, filing bankruptcy cause of ur company

Alicia Valdez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle Eads  |  First Impressions 
Rating:
3.0

No one seemed to understand my reservation & paid for moving supplies had to remind them I paid for them so they can give them to me as well as my locks .

Alajah Vasquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Kakalow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANA SCHWEIGER  |  Overall Experience 
Rating:
5.0

Great experience here. Employees all very respectful and helpful

DERRICK MEYERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY KARABATAK  |  Overall Experience 
Rating:
3.0

If feel my account should have been pro-rated after I emptied my unit. That's how it should be.

JULIA RICE  |  Overall Experience 
Rating:
5.0

I just want to say how helpful and friendly the staff are at the Schererville location. I highly recommend this place. Units are clean, trucks run great and the prices are good too!

Cheryl Jarema  |  Overall Experience 
Rating:
2.0

My unit was not available and double booked. It's impossible to talk to anyone at this location as the phone numbers provided go to central office. Staff are not quick, nor really knowledgable. Takes forever to look into things. They do not give prorated rent back if you move out shortly after month end, but they do start process of renting it back out on your dime. Renting a trailor was straight forward. Better ordeal.

paul mulligan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda OLSZEWSKI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Cherep  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie Lee  |  First Impressions 
Rating:
1.0

We have a major problem. First of all your manager is a liar. And then refused my attempts to get a hold of her. Thats your problem not mine. My problem is she restricted my entry into my unit until her staff of THREE came out to take the second lock off. Only to find a 3 ft square of wood shavings that got wet were leaking. I never signed a contract giving you permission to lock me out of my storage unit. Under any circumstances. Period. So here we are now, in fact ill be scorned from my attorney if she finds out I am taking to you about this pressing issue.

Robert Merry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY KARABATAK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia BROTHERS  |  First Impressions 
Rating:
4.0

Wish they had indoor climate controlled units.

James Jablonski  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Jablonski  |  First Impressions 
Rating:
5.0

Great staffing great manager so helpful and they so amazing thank you guys

Mohammad Dawoud  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauryn Blake  |  Overall Experience 
Rating:
2.0

Overbooked my unit. Central office / web reservations need more controls.

paul mulligan  |  First Impressions 
Rating:
5.0

I usually paid for my storage unit in person, or over the phone, either way any time I called or went in directly, the staff was always professional and polite, for example I bought a house, and my husband went over to our unit to remove what was left there, however I could not find the card to access getting in, I called & the staff was very quick to help my husband when he was there, the staff promptly took care of what he needed, which was helpful because several of our friends were helping to remove everything from that storage. I can only wish that other companies and retail stores had staff’s as amazing as u-haul, if I need storage in the future, it will only be u-haul. Thank you for the superb help in anything I may have asked or purchased, to make my experience every time I called or went to u-haul in person. I would recommend any of my friends or family to use u-haul, there are a lot of storage places, however if you want everything to go as easy as possible, U-haul is the perfect place to handle your storage needs, and their staff is nothing less than courteous and professional. Thank you for everything you assisted with me. My name is Karen Catona

karen catona  |  Overall Experience 
Rating:
4.0

Best customer service. Really helped make the rental of the truck and unit very unstressful.

Cheryl Jarema  |  First Impressions 
Rating:
5.0

Thank you, Thank you, Thank you

MARVIA ADAMS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dessie Jones  |  Overall Experience 
Rating:
4.0

Staff was friendly and helpful. Took you to unit made sure it was clean and explained process for entering and exiting facility.

Bradley Mitchell  |  First Impressions 
Rating:
5.0

The staff were always friendly and helpful.

Hamed Ishola  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SOFIA RAMIREZ  |  First Impressions 
Rating:
3.0

I put my experience as average because it wasn’t excellent but it got the job done. I scheduled this storage unit over the phone on May 9 and confirmed with Christina one week before loading in. Unfortunately, upon arrival we were told our space was not available and had been “given away” prior to our arrival. I felt startled and upset, as hours before U-Haul trucking called me to ask if I could move my moving day to later in the week as they did not have my requested truck (made and confirmed same days as storage unit) to then called me back 10 minutes later to say they would have my vehicle. This call woke me before my alarm and concerned me, but as the job got done, we met our mover helpers and put everything in the vehicle. We drove from an hour away to use this storage unit for one to two months. After 5-10 minutes of the worker being in the phone with a superior, I was told I could be given a size up from what I ordered originally, if I was willing to pay more money (after a 20% discount) than I was originally quoted and confirmed for the week before with Christina. I asked to speak to that superior when they arrived, which was explained as 15 minutes away. We got the storage unit assignment and were taken to the unit. A superior met us out there to reiterate the offer of 20% off with the price hike as well as that our original storage unit would have been more expensive than I was quoted. When I asked about my original price, they said “prices go up $5 once a year so prices are higher than you were quoted.” This concerned me as I was so recently quoted the 149.95 and left me feeling confused and questioning if I was being taken advantage of. It wasn’t until we had to reiterate that we had scheduled and confirmed the space and wanted the same charge we were quoted for and that the only reason we went to another unit was because of their mistake that we were guaranteed our originally quoted price. My preference would be that this sort of situation does not happen to anyone else by more clearly communicating what unit will be taken up by whichever reservations are made in real time. I would have rather not had the experience I had, which was not good, and definitely not excellent. I would rather have an excellent experience and know that this experience could have been avoided but was not due to disorganization, poor communication, or flawed company policy. Thank you for reading.

Sophie Grimm  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DRAGAN MILOVAC  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Adam French  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Barry Williams  |  Overall Experience 
Rating:
1.0

Rats from this storage area ate my Fulton sofas x 2 and other materials in my storage— I didn’t have rats in my belongings before just in case anyone wants to know — I even found a died one on the floor in the storage area. I lost a lot of my storage and had to throw it out because of the infestation. Staff did not disclose that mice/ rats was even a risk at that facility.

JEANNE HAMLER  |  Overall Experience 
Rating:
5.0

sometimes on hold longer than I'd like

kelly hooper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARNELL AUSTIN  |  Overall Experience 
Rating:
3.0

The monthly cost is too expensive. I am now in Florida living and storage units here (same size) are $75/ month.

Jeff moredich  |  Overall Experience 
Rating:
5.0

Excellent customer service team. Thank you for a truly professional experience.

David Benante  |  Overall Experience 
Rating:
5.0

Fantastic A+ Staff here is top notch, if I could rate this higher than 5 stars I would.

Philipp Wobig  |  Overall Experience 
Rating:
5.0

Everything was great. I’m finally in my new house. If I ever need storage again, I’ll be sure to use you again. Thank you

Angelique Connor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANNEY HARPER  |  First Impressions 
Rating:
5.0

Kristian showed excellent customer service. She was very courageous and helpful. Much better than the service i received from the manger in Calumet City. She save the day thankyou Kristian.

renelda franklin  |  Overall Experience 
Rating:
5.0

All was good.

Hanger Clinic  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Kruzan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHLEY MCCORMICK  |  Overall Experience 
Rating:
5.0

Phil was an awesome and professional representative of Uhaul. I will be using Uhaul again simply based on this young man

MATTHEW MCMINN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aaron Sims  |  Overall Experience 
Rating:
5.0

Courtney and Phil were awesome....

Gregory Altemus  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvonne Smith  |  Overall Experience 
Rating:
5.0

Staff was very helpful, curtious, professional and knowledgeable with all my needs. Thank you!

JULIA RICE  |  First Impressions 
Rating:
5.0

Thank you for everything you did for me

Chris savicz  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

amber fenes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARYANN DONOVAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Bailey  |  Overall Experience 
Rating:
5.0

The staff (female) went above and beyond to help us with reserving the unit over the phone. Once we arrived to finalize the rental, we were helped right away by friendly staff and they even gave us a lock for free. Although that seems insignificant, it really made a stressful day a little less so. Your team at this location is superior to any other facility I’ve used in the past and I would recommend this facility to anyone in need of storage or uhaul rental. Thank you for hiring quality staff which ensured our stellar experience!

Kimberly Mize  |  First Impressions 
Rating:
5.0

every person at u haul was great excellent no complains no problems yes I would recommend them to any person that needs to rent or storage thank you every person at u haul you were great to me suzy mcgarr

Suzy McGarr  |  Overall Experience 
Rating:
5.0

Thank you, if I need to I would come back and use you again.

Pamela Bailey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathy MCCLURE  |  First Impressions 
Rating:
5.0

WILL USE EVERYTIME

Dessie Jones  |  Overall Experience 
Rating:
5.0

A great trip. No problems

alvin mott  |  First Impressions 
Rating:
5.0

We had a smooth check-in and were able to set up storage efficiently. Thanks to a great team and we look forward to using you all in the future.

Jonathan OConnor  |  First Impressions 
Rating:
5.0

Good staff

John Mrjenovich  |  Overall Experience 
Rating:
5.0

N/A

Joshua Schmiedel  |  Overall Experience 
Rating:
4.0

Thank you for helping with my successful move!

Rebecca Scotland  |  Overall Experience 
Rating:
5.0

Highly rated

VAN JOHNSON  |  First Impressions 
Rating:
5.0

Very professional and helpful

VAN JOHNSON  |  First Impressions 
Rating:
5.0

Good serv

Albert Gibson  |  Overall Experience 
Rating:
4.0

p;easant staff, but gate issue opening

Albert Gibson  |  First Impressions 
Rating:
5.0

Staff was super. Put my lock on wrong and got a call to come and secure. Not strong enough to get door down, staff came to help. Love your box program.

Cecelia Bragg  |  Overall Experience 
Rating:
4.0

I think you people could not do any better then you did

Daniel Hughes  |  Overall Experience 
Rating:
1.0

I had to keep my truck more days than planned because of poor customer service. The truck we wanted was not available. The storage facility location was unavailable. It was a mess from start to finish

sharon moreno  |  First Impressions 
Rating:
4.0

you show me everything I asked Thank You

Daniel Hughes  |  First Impressions 
Rating:
5.0

Needed tonincrease from 10x10 to a 10x20. Didn’t have one so helped me get to 10x10s. They looked out for my best interest.

Cecelia Bragg  |  First Impressions 
Rating:
5.0

I have had my storage unit close to a year and had no issues.

Kevin McCroey  |  Overall Experience 
Rating:
5.0

Secure and convenient.

Lydia Brown  |  Overall Experience 
Rating:
4.0

Everything was kool . Keep it up

Robert Mundo  |  First Impressions 
Rating:
1.0

Had major problems with the truck shaking

Jeffery Semko  |  First Impressions 
Rating:
1.0

Mice tore up all of our stuff!!! I had paid close to 3 grand and all my stuff is now ruined! I contacted uhaul and yet to get a response back to sue over this!!!this is an outrage holes an pee feeces!

Melissa Echterling  |  Overall Experience 
Rating:
4.0

The presence of the rat trap in the unit worried me. The folks on site were super helpful.

Ruth Oliver  |  First Impressions 
Rating:
3.0

I would recommend this Uhaul facility for truck rental

LATONYA WILLIS  |  Overall Experience 
Rating:
5.0

The employees and services were very helpful. Thanks for making the transition easier.

Lydia Brown  |  First Impressions 
Rating:
5.0

Excellent service

Don Mudrich  |  Overall Experience 
Rating:
5.0

I found this location to be very professional and extremely helpful would highly recommend this location

Amy Velazquez  |  First Impressions 
Rating:
5.0

Phil was great!

ladena ingram  |  Overall Experience 
Rating:
3.0

Great!!!

edwina allen  |  First Impressions 
Rating:
5.0

Good service.

VERONICA AULINSKIS  |  Overall Experience 
Rating:
5.0

Everything went well.

DENNIS MORRISSY  |  Overall Experience 
Rating:
5.0

good service

STEPHEN HACKO  |  Overall Experience 
Rating:
5.0

Completely satisfied.

steve stavros  |  Overall Experience 
Rating:
4.0

Every thing was very good.

Mary Lewis  |  Overall Experience 
No reviews have been submitted for this location.

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