Customer Reviews for U-Haul Moving & Storage of Santa Fe

1,023 reviews

6591 Cerrillos Rd   Santa Fe, NM 87507

(505) 473-5487

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(505) 473-5487

6591 Cerrillos Rd
Santa Fe, NM 87507

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Jerry got me right in and mounted my trailer hitch without a problem!

mark king 
Rating:
5.0

Best service and equipment in Santa Fe!!!

Holly Lovejoy 
Rating:
3.0

Truck was dirty and experience was not that great.

Dan Cooper 
Rating:
5.0

Customer did not leave a comment.

Maria Jaramillo 
Rating:
5.0

Professional and welcoming

William Romero 
Rating:
5.0

Customer did not leave a comment.

TODD LIESKE 
Rating:
5.0

Fabulous facility with cheerful, efficient, friendly, and helpful staff. Awesome building...clean, well organized, and equipment made move in easy. Love the big elevators also.

Anthony Catanach  |  First Impressions 
Rating:
5.0

Personnel checking me in were fantastic...made the process so easy.

Anthony Catanach 
Rating:
5.0

Customer did not leave a comment.

Sandra Warren 
Rating:
4.0

Everything went well. However, I do have one complaint. The parking available for people accessing their lockers is very poor. There are only a few spaces and two of those have a pronounced slant downwards making loading and unloading difficult. Thank you.

Ingrid Kelley  |  Overall Experience 
Rating:
5.0

Everything was great

Leslea Mccabe 
Rating:
2.0

Staff told me to fill up the gas tank after use when I picked up the truck, which I did before returning it, but they still charged me for gas (I’ve pictures of the gas tank and the receipt from the gas station). After complaining about the gas charge, I was told that nothing could be done. I asked to talk to the manager, but staff said that they could not call the manager because “he did not answer earlier.” I had to insist for the employee to finally call the manager, which he finally did. The manager picked up the phone promptly and tried to find a solution with the employee. As they did not find a solution, the employee was directed to leave a note to the manager to deal with the problem. Im still waiting for the manager to do something Overall, I’m very disappointed by the lack of professionalism of the staff, will not rent again from that place if nothing is done.

Loic Viens 
Rating:
5.0

Customer did not leave a comment.

Juan Almeida 
Rating:
5.0

Just a suggestion: Make available "non-smoking" vehicles. I had to make a 5-day, 2200-mile cross-country trip in a truck that had been smoked in. Not pleasant for me.

Ken Kramer 
Rating:
5.0

Customer did not leave a comment.

Antoine El Khoury 
Rating:
5.0

The wait time to get the uhaul was very long. I opted for the app check-in and that failed. It wasn’t clear where the check-in was for the app or how to proceed. I stopped at the storage units by mistake. The signage could be improved. Overall the store was tidy, the worker was kind and personable.

Wendy Stein 
Rating:
5.0

Customer service was superb and Gerry was so helpful getting our truck rescheduled.

RICK SNOOK 
Rating:
4.0

Angela was very helpful

Miguel Gomez  |  Online Move In 
Rating:
5.0

Everyone has been so helpful. The facility is clean and very well organized.

Jesse Galvan  |  First Impressions 
Rating:
5.0

Best U-Haul location I've ever seen. Spacious, well laid out and maintained meticulously. I dealt with the manager and he was profession and pleasant to deal with. Jon Schermerhorn Santa Fe, NM

Jonathan Schermerhorn 
Rating:
5.0

Customer did not leave a comment.

Carol Couch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy Kesler 
Rating:
5.0

Customer did not leave a comment.

Ronny Millen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Papenfuss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank Antonacci 
Rating:
5.0

Customer service was excellent

Heather Reid 
Rating:
3.0

Truck had crack in windshield. Fuel tank was only 3/4 full when received. Passenger door did not seal properly so there was terrible wind noise when at highway speed. Need to maintain trucks better.

David Branecky 
Rating:
5.0

Friendly staff, new facility. Good experience. Thank you!

Catherine Sargent  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angelique Montoya 
Rating:
5.0

Customer did not leave a comment.

Lisa Moore 
Rating:
5.0

What a fast service it was. Thank you, Jerry Garcia, for making this an awesome day for both of us.

Zachary Johnson 
Rating:
5.0

I really like the place . Very nice clean and organized the girl that help me was very nice .

Neddie Sandoval   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Base 
Rating:
5.0

Easy experience 10/10

Bailey Kakert 
Rating:
5.0

The staff (Jerry Garcia) was knowledgeable and courteous, great experience!

Metzalli Van Dyne 
Rating:
5.0

Customer did not leave a comment.

Jack Clark 
Rating:
5.0

Everything was great!

Laura Alvarado 
Rating:
5.0

Customer did not leave a comment.

Don Conoscenti 
Rating:
5.0

Very friendly, professional, and efficient!

Russell Jonas 
Rating:
5.0

The folks in Santa Fe were super friendly. Helped us set up our storage and returning the equipment was fast.

Renae Cherry 
Rating:
5.0

Jerry and all his staff were great and were always there to assist me. I highly recommend this facility for storage needs. Thank you!!

Leslie Jhung  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dianna Thomsen 
Rating:
5.0

Thank you for making my life easier, u-haul has always been wonderful and everyone that works there have been very polite and seem genuinely happy to be working for uhaul. Looking forward to more business in the future!

Ovi Jafar  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

manuel lovato 
Rating:
5.0

Customer did not leave a comment.

Bobbie Salazar 
Rating:
5.0

Customer did not leave a comment.

Robin Valdez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Elling 
Rating:
5.0

Staff was knowledgeable, prompt and courteous. Side note - I misread the first question about location to mean the physical location of the store. I assume it means how would you rate this store, and that would be excellent.

Scott Alexander 
Rating:
5.0

Customer did not leave a comment.

Jessica Hart 
Rating:
5.0

Eddie was very professional and answered all my questions, including providing options that I could use. I appreciate those little impacts...

Emmanuel Akota 
Rating:
5.0

Customer did not leave a comment.

John Bober 
Rating:
5.0

Everything went well from start to finish. The staff did a terrific job of explaining everything to us. Great job! Thank you!

Richard Marsden 
Rating:
5.0

We had a great experience and this was our 33rd move together. You all rock in the U-Haul biz. Thank you to everyone there!

Steven Sherman 
Rating:
5.0

Customer did not leave a comment.

Sunny Montez 
Rating:
5.0

Great!!!

Luis Cordero 
Rating:
5.0

Customer did not leave a comment.

Bobby Garcia 
Rating:
5.0

Customer did not leave a comment.

June Turnbull 
Rating:
5.0

Customer did not leave a comment.

Amy Spencer 
Rating:
5.0

Very professional and friendly. Rental was ready to go when I arrived.

Ernest Barney 
Rating:
5.0

Customer did not leave a comment.

RHIANNON MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

Desiree Roybal  |  Overall Experience 
Rating:
5.0

Easy check in process. Attendant answered the only question I had. Great service here once again. Thx

Ernest Barney 
Rating:
5.0

Customer did not leave a comment.

Timothy Base 
Rating:
5.0

This facility is very convenient, well maintained, well lit and very clean. Access to storage is excellent with truck docks plenty of parking and keypad security entry. Staff is knowledgeable and very helpful. Great customer service. Thx Jerry and staff!

Ernest Barney  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paul Gonzales  |  First Impressions 
Rating:
5.0

Excellent staff, clean facility. Strongly recommend this over using the hopeless app.

Kim Macdonald 
Rating:
5.0

Great experience with U Haul at both ends of the process. Thank you!

Jeanmarie Chenette 
Rating:
5.0

Very competent employees at this location. It was a pleasure to interface with them.

john johnston 
Rating:
4.0

The advertised rate was not honored. I was told it is because I have another unit. Very disappointed in not getting the free month if renting a truck. Know now that U-Haul doesn’t honor all its advertising. At least at that location. That said, the facility is well kept and people are nice. I still like the place, just disappointed in not getting the advertised rate.

Diane Dennis 
Rating:
5.0

Customer did not leave a comment.

Sharon Mann  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Malcolm Burns 
Rating:
5.0

Customer did not leave a comment.

Ken Kramer 
Rating:
4.0

Customer did not leave a comment.

john johnston 
Rating:
5.0

Customer did not leave a comment.

Sayra Olivares  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Villanueva  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thomas Keller 
Rating:
5.0

The staff was very friendly and very helpful.

Pamela Bowker 
Rating:
5.0

Andrea was terrific.

Christopher Gray 
Rating:
4.0

There's a grab bar to the right side of the rear door. There really needs to be a grab bar on the left side as well To accommodate peoples' handicaps. Great location

Tonya Titus 
Rating:
5.0

Customer did not leave a comment.

Cara Thirsk 
Rating:
5.0

Customer did not leave a comment.

Martin Gonzalez-Maldonado 
Rating:
5.0

Customer did not leave a comment.

Darin Beethe 
Rating:
5.0

The ability to rent both the truck and storage in one place made the process very seamless. The storage facility is top notch, very clean and secure. The staff are awesome as well, David was very helpful in adding an additional unit when we found we needed more storage space. Overall awesome experience.

Jared Linson  |  First Impressions 
Rating:
5.0

So I was running late to return my U-Haul and tried calling the number to inform them I'd be like a half an hour late and they wanted to charge me another $43. That's ridiculous and I'm pissed. So I had to rent it for a whole another day because that's basically what I was being charged for. You guys should really go back to being humans and people and treating people like people and a half an hour doesn't f****** matter and it makes me not like your company anymore

brianna oxhandler 
Rating:
5.0

Customer did not leave a comment.

Carole Grant 
Rating:
5.0

N/A

Maribeth Schneider 
Rating:
5.0

Customer did not leave a comment.

Clifford Schultz 
Rating:
3.0

Customer did not leave a comment.

Cierra Dixson  |  First Impressions 
Rating:
5.0

Great experience! Excellent staff and facility!

Beth Doolittle  |  Overall Experience 
Rating:
5.0

Roberto was MORE THAN helpful when I booked my storage and any and all other issues I had when I moved into the storage space! He was excellent, friendly and professional! My best to him!

EDNA LOPEZ   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha Sanz  |  First Impressions 
Rating:
5.0

I had a wonderful experience. I would use them again.

Desiree Conton 
Rating:
5.0

Thanks to Jesse

Maria Escamilla Cardona  |  First Impressions 
Rating:
5.0

Thanks to manager Jerry Garcia, I had a great experience at this location, Jerry and his staff were prompt and prepared and got me on the road for safe travels across the country. Thank you 🙏 Jerry n staff.

Christian Del Toro 
Rating:
5.0

Customer did not leave a comment.

Victoria Melendez 
Rating:
5.0

Very efficient equipment return check and friendly chat.

Bryan Scribner 
Rating:
5.0

This UHaul location is the BEST in Santa Fe: friendly, informed, efficient, long-term staff; clean, contemporary equipment; AND temperature- controlled storage. I drive past all of the other UHaul locations in town to go see Jerry and his staff! Thank you, again!

ROSE A SURIANO 
Rating:
5.0

Customer did not leave a comment.

Linda Oberle 
Rating:
5.0

Customer did not leave a comment.

Grace Willow 
Rating:
5.0

Excellent service, responsive, friendly, knowledgeable, and great value for the product. I could not recommend the team that assisted me any more highly.

Pete Werner 
Rating:
5.0

Customer did not leave a comment.

Lezhai Gulbransen 
Rating:
5.0

Customer did not leave a comment.

Michael Lewis 
Rating:
1.0

Since I was given 2 different trailers before a 3rd trailer whose connected lights actually worked, it’s clear the workers who checked and certified it were/are incompetent. Not only that, but when I refused to take a supposedly new 5x8 trailer (that included a built-in ramp) with non-working lights, these incompetent workers argued that the problem was that my newly installed Toyota tow hitch and electrical harness were at fault. That was wrong. Since the 3rd (much older) trailer lights worked when connected, it appears the fault was the new trailer was really defective and the manufacture and assembly was not done correctly and the local workers were wrong in certifying that it worked. Obviously, there are a plethora of problems and corrective actions needed involving manufacture/assembly and local technical checkout.

Terry Fogle 
Rating:
5.0

The staff made drop off incredibly easy and efficient! Great attitudes and super helpful team. Probably the best Uhaul experience I've had in years of renting with Uhaul.

Paul PINHOLSTER 
Rating:
5.0

Staff were attentive and addressed all issues.

Bill Jepsen  |  Online Move In 
Rating:
5.0

Staff were helpful.

William Jepsen 
Rating:
5.0

Excellent service from beginning to end!

Beth Doolittle 
Rating:
5.0

Customer did not leave a comment.

Steven Kelly 
Rating:
5.0

Customer did not leave a comment.

Audrey Elkins 
Rating:
5.0

Jeannette was very skilled and efficient. The electrical wiring repair took less than an hour. When I called U-haul to make an appointment I was connected to the central reservation office. I'd had work done there before so I knew the location and that it existed. I was told that it was closed, maybe they'd moved etc. and the person I spoke to was insistent that this fine U-haul location did not exist. THEY DO AND THEY'RE GREAT! The misinformation given by the reservation center is likely hurting their business terribly. Please get the information straight!

ELISABETH HICKOK 
Rating:
5.0

Customer did not leave a comment.

Orval Hart 
Rating:
5.0

This was the best equipment rental experience I’ve ever had. I can’t think of what you could improve.

Cynthia Frederick 
Rating:
5.0

The manager is first class.

David Linder  |  First Impressions 
Rating:
5.0

The staff was excellent to work with. Helpful and courteous at all times. The facility was clean and easy to access when we needed to.

Cynthia Orr  |  Overall Experience 
Rating:
5.0

Gerry, Andrea are Fantastic people. The team here in Santa Fe are world class. I appreciate how hard everyone works and they really care. Uhaul is blessed to have them all representing the company. Nancy

Nancy Powell  |  Overall Experience 
Rating:
5.0

Great place location good people very friendly keep it up

Ricky Archuleta  |  First Impressions 
Rating:
5.0

I 100% recommend U-Haul Moving & Storage of Santa Fe on Cerrillos. This is the first time I have rented a storage unit and only needed it for 2 months. *Maybe* the prices are high compared to other places in Santa Fe? Totally worth it, it is a great value because the facility is new, CLEAN, well-lit, has security features that made me confident my stuff was safe and more importantly, that I was safe there. I have also rented vans here twice and the experience was easy and pleasant. Staff were great with all in-person interactions, which were minimal for me because everything worked as it was supposed to/ was as it should be. The owner Jerry works along side his employees doing all the "regular" stuff: checking people in, answering the phone, pulling up the rental truck for you. Humble, kind and competent guy.

Erika Velgouse  |  Overall Experience 
Rating:
3.0

I paid $162 through auto pay on October 30th for the month of November. Due to unforseen circumstances, I vacated the unit on November 6th, and moved to Albuquerque. The manager said no Uhaul company reimburses for the unused portion of the month. This is a lot of $ to me and seems to be a ridiculous policy. Security at this building was laughable. The drive in garage doors always showed a red light but no one was parked there. They rarely shut, even when my vehicle was fully in inside. If anyone was coming out, the doors automatically open and anyone can come in. If a unit was opened under these circumstances, an alarm sounded for maybe 15 seconds, but no employee ever responded. The process of having to swipe in at two different spots, and having to swipe in again each time you went out, was confusing and a hassle. Not being able to drive up to your unit was also a hassle. Bottom line is this facility is WAY OVERPRICED and not worth the money.

Jeffery Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Harvey 
Rating:
5.0

Customer did not leave a comment.

Kevin Doyle 
Rating:
5.0

Customer did not leave a comment.

Antonio Armstrong 
Rating:
3.0

Never told me that I would get a text to verify the condition of the truck. Fuel was off from what they said but my phone was unable to upload the photo I took. He should have done a walk around with me. Pictures aren't good enough.

Jeffery Jones 
Rating:
5.0

Customer did not leave a comment.

Michelle Lovitt 
Rating:
5.0

Customer did not leave a comment.

Olivia Saks 
Rating:
5.0

Customer did not leave a comment.

denise heil 
Rating:
4.0

Customer did not leave a comment.

Consuelo Lowe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Ouaou 
Rating:
5.0

Customer did not leave a comment.

Brianna Jol 
Rating:
5.0

Customer did not leave a comment.

Philip Cooney 
Rating:
5.0

Customer did not leave a comment.

John Ray 
Rating:
5.0

The drop was in Santa Fe, NM. A new facility, crew there was great.

lewis tafoya 
Rating:
5.0

The men had my reservation all set...very easy and helpful

Cherie Moigell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Massey 
Rating:
5.0

Customer did not leave a comment.

Chi Kennedy  |  Overall Experience 
Rating:
5.0

Outstanding service and great team members. Everyone was so helpful and kind. I highly recommend utilizing this facility if you need storage or truck rental. Thank you for all you did to help me.

cindy levorah  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MALIK JACKSON  |  First Impressions 
Rating:
5.0

I was surprised at how maintained it is and very clean. The staff went beyond courtesy to please customers.

john johnston  |  First Impressions 
Rating:
5.0

Clean, well-maintained facility with friendly staff.

gina merchain  |  Overall Experience 
Rating:
5.0

The personal was very helpful and nice.they knew what would be helpful for me.Thank You so much

Yolanda Garcia  |  Overall Experience 
Rating:
5.0

Awesome!

jonathan shelton  |  Overall Experience 
Rating:
5.0

AMAZING staff and incredibly security for my storage.

Rebecca Grace  |  First Impressions 
Rating:
5.0

The storage unit was awesome. The facility it was in was excellent. The courtesy carts for transporting food helped immensely during loading and unloading. I would highly recommend this place.

Zachary Thompson  |  Overall Experience 
Rating:
5.0

The service was excellent the person that helped his name was David he was very personable, and knowledgeable. He made our experience a great one. Thank you

Luke Medina   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Denise Hurtado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Grimes  |  Overall Experience 
Rating:
5.0

I rented a moving truck from this location, a little while later a trailer and a storage unit. Three separate interactions and every time the staff and facilities were outstanding. Everyone I dealt with was professional, attentive and a joy to work with. It’s good to know professionalism and great customer service skills still exist on n the world. Wish the entire Santa Fe team could be duplicated across all industries and businesses. If they’re the norm across U-Haul that’s great! U-Haul should try and teach other companies how to do it. If the Santa Fe team is an exception they should become role models for the rest of the company locations!

Richard Carrara  |  Overall Experience 
Rating:
5.0

Every person I dealt with was very friendly, competent, helpful and professional-it's an excellent operation from top to bottom.

Tim Lenihan  |  Overall Experience 
Rating:
5.0

It’s one of the most friendly facilities. Thank you so much Andrea and Jerry!

Lydia Campbell  |  Overall Experience 
Rating:
5.0

Jerry and his team are exceptional and it all starts with him. UHaul is extremely fortunate to have Jerry, I wish there were more souls like him Nancy

Nancy Powell  |  First Impressions 
Rating:
5.0

Excellent service and support

cindy levorah  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david wagner  |  Overall Experience 
Rating:
5.0

This is a very nice new and clean facility and I felt my storage items were very secure. Thanks.

linda rinkinen  |  Overall Experience 
Rating:
5.0

Everyone I talked with was polite, professional and helpful.

Michelle Barnes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaibah Tsosie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha Solis  |  Overall Experience 
Rating:
5.0

I would recommend this place to friends

blanca trujillo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

francis lyons  |  First Impressions 
Rating:
5.0

Jerry (the gentleman with the glasses) provided all the information I definitely needed and was helpful. He was very understanding of my needs. The process was smooth. Simple. THANKS AGAIN!!

Lydia Campbell  |  First Impressions 
Rating:
5.0

Jerry and his staff were excellent. They made sure all my needs were met, and they went above and beyond with their hospitality. Plus the entire facility is pristine.

Leslie Jhung  |  First Impressions 
Rating:
5.0

Just the cleanest storage place I have ever been. I thought the building was brand new, it was several years old. So clean!!

Juliet Sonnenberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

polly Rudolph  |  Overall Experience 
Rating:
1.0

The smell inside was unbearable. It smelled like chemicals or something awful. We got sick.

Veronica Keel  |  First Impressions 
Rating:
5.0

I highly recommend this storage facility. Mr. Garcia and his staff have gone out of their way to help me making the best decisions concerning , the size of storage, the packing material and most importantly to place my valuables into an air condition locker ,where my Art work would survive the horrendous summer temperature. Thanks to you all! María

Maria Maranon   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard White  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kevin OR Kannon Davis Payne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claire Johnson  |  First Impressions 
Rating:
5.0

In my opinion, this facitily is next generation storage. Convenient, clean with built in security. (I accidently set off/tested the alarm, oops.) The only thing I would have wished for is someone there to keep the crews from monopolizing all the carts and blocking the entrance, but we managed just fine. I won't downgraded you for it because the quality of tennants is much better than your average storage facility.

ERIK POPE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjie Vigil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wendy Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ronnie bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle White  |  First Impressions 
Rating:
5.0

Great service and great facility. Will recommend and use again when needed. Thank you!

Daniel Huantes  |  Overall Experience 
Rating:
5.0

Super helpful, nice guys. We arrived close to closing and they accomodated our needs. We were so thankful!!

Susan Denison  |  First Impressions 
Rating:
5.0

They’re super responsive and helpful!!!

Maria Kniskern  |  Overall Experience 
Rating:
5.0

Brand new, clean, nice, very helpful staff.

George Elliman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Glenn Wollman  |  First Impressions 
Rating:
5.0

Last night went to facility and talked with another customer it closes at 10PM. I thought this was a 24 hour facility. Was hoping the facility has 24hr. access.

Santiago Jaramillo  |  First Impressions 
Rating:
5.0

Fantastic service

Raul Valles  |  First Impressions 
Rating:
5.0

All employees have been of great assistance, Jeanette helped us this past Sunday and was of help guiding us to a few places in town

Kenny McKenna  |  First Impressions 
Rating:
5.0

Incredibly helpful and professional staff--they are top tier!

Rick Rochester  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sebastian Adamczyk  |  Online Move In 
Rating:
5.0

This is a great UHaul location and is a model facility. The retail area (where boxes and supplies are sold) is spacious and the parking area is more than adequate, both for retail and for storage facility. Every employee I have encountered has been friendly, knowledgeable, and ready to help. I recommend this location highly and without reservation.

Janey Phillips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Carrara  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis Canada  |  First Impressions 
Rating:
5.0

Beware the elevator. The door comes off the track and you can get stranded in the elevator.

david keith  |  First Impressions 
Rating:
4.0

We were not told there would be floor sealing and painting occurring. The fumes were very strong. Also, another customer said there had been flooding recently in the area we are renting. I was not told of any flooding and I would like to know what was done to repair that so it doesn't happen again. The key card did not work to open the outside bathroom door and gave an error message. We appreciated the free carts and indoor bathrooms and our unit is clean. It could use better lighting above.

Cristina Salvador  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura Quilligan  |  Overall Experience 
Rating:
5.0

Every staff member was accessible friendly and courteous.

JENNIFER SALIMBENE  |  First Impressions 
Rating:
5.0

Super efficient and friendly!

Randall Cherry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marian Rael  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christeen Lujan  |  Overall Experience 
Rating:
5.0

Jerry and Eddie are incredibly helpful, extraordinarily service-oriented, and a refreshing pleasure to work with as we have had a taxing move. Their can-do service attitude helped us greatly!

Rick Rochester  |  First Impressions 
Rating:
4.0

Staff was great and friendly. Very good services santa fe staff. Thank u again.

Thomas Lovato  |  First Impressions 
Rating:
5.0

I love it and my kids loved it as well where in the lower level and theres also restrooms for our convenience and very helpful moving carts. I moved in right away kidding I moved my stuff right away and still have a lil space available in my storage unit. Thank you the prices are fair and the amenities are excellent and the location and everything else as well.

Elena Salinas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos Romero  |  First Impressions 
Rating:
5.0

Jerry Garcia is professional manager and runs a very clean facility on top of having great staff

Tammy Leithead  |  First Impressions 
Rating:
5.0

Every thing was great

Chad Rita  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marie kailahi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marie kailahi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Estevan Beltran  |  Overall Experience 
Rating:
5.0

The staff was over the top helpful. Best prices in town and new facility. Super happy I switched to this location.Keep up the great customer service.

Ken Jarmillo  |  First Impressions 
Rating:
5.0

Staff were very welcoming. Great experience!

Margaret Meacham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeannettte Garcia  |  First Impressions 
Rating:
5.0

Wonderful service.

Alan Sutherland  |  First Impressions 
Rating:
5.0

My entire experience was excellent. David Romero was the best. I felt I'd known him for yesrs, although we'd just met. Looking forward to moving into a space that's clean & secure.

Lilie Hail  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chi Kennedy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

warren steinman  |  First Impressions 
Rating:
5.0

I absolutely love my new storage unit I feel safe when I'm in there I didn't feel safe at my old storage unit. The lighting is perfect and it's clean I've already recommended this storage unit to 2 other people.

Karyn Bennett  |  First Impressions 
Rating:
3.0

Generally the staff was nice but proper instruction as to how to access the storage unit was not given.

Melvin Preston  |  First Impressions 
Rating:
5.0

The UHaul storage on Cerillos and Jaguar in Santa Fe, NM is very safe, clean and secure. I didn't know I could pay my storage online with the UHAUL account I created for renting trucks. Andrea and Jerry are very wonderful and helpful. I rented for 4 months and the first month was free. The only thing I didn't like is that one of the parking spots in front is on a slant, which makes it awkward to park, load and unload. I never used that spot. I like the key card system for extra security. I like the moving carts; they also have mattress moving carts. The only reason I left was because a garage opened up at my apartments.

Shelley Baber  |  Overall Experience 
Rating:
5.0

Very clear and precise instructions. Did everything online. Super simple move in experience and would highly recommend.

Jenay Sandoval  |  Online Move In 
Rating:
5.0

Secure yet easy access to the unit. Appreciate the large elevator and handy carts. Very helpful and friendly staff!!

Lisa Pounders  |  Online Move In 
Rating:
5.0

Great experience. Staff was very helpful and friendly.

RUBEN DESANGLES  |  First Impressions 
Rating:
5.0

I won't use the online process in the future. Found in person staff at local facility much more helpful and friendly and offered. local discounts

Shari Mayhew  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

priscilla tapia  |  First Impressions 
Rating:
5.0

I don’t remember the name of who was working, but at both the pickup and dropoff and talking online to change dropoff location, was fantastic. Everyone was friendly and well mannered and extremely helpful. Thank you so much for making my move as pleasant as possible. I’ve always used uhaul for my moves (and I move a lot) and will continue to do so. You all are the best!

Ovi Jafar  |  First Impressions 
Rating:
5.0

This facility is top of the line with excellent security and amenities. There are ample staff to assist with the things one needs to move or store belongings. I will be telling all my neighbors about this Uhaul facility.

Janey Phillips  |  First Impressions 
Rating:
5.0

Thank you for the excellent customer service!

Jan Guerra  |  Overall Experience 
Rating:
5.0

Great team at this facility! We are moving out of state; otherwise we would have stayed at this location. This team is courteous, knowledgeable and very professional.

Kathy Tolbert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Florence Rebecca Darden  |  Online Move In 
Rating:
5.0

Thank you for being so professional, helpful and kind!

Jan Guerra  |  First Impressions 
Rating:
5.0

Very friendly, knowledgeable and helpful.

Charles Preston  |  First Impressions 
Rating:
5.0

Cassandra was super,as was Andrea.

Demian Anderson  |  Overall Experience 
Rating:
5.0

The best - seriously.

Elizabeth Allen  |  Overall Experience 
Rating:
5.0

Affordable, friendly, awesome place.

Sonia Garcia  |  First Impressions 
Rating:
5.0

After one visit and interaction with the staff, I knew I would be back to reserve a storage. The facility is impressive and I know my belongings will be secure.

Jerry James  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alyssa Iskandrani  |  Overall Experience 
Rating:
5.0

David Romero was very helpful. The new facility is very nice.

John Preston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Montano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gemma Juarez  |  Overall Experience 
Rating:
5.0

Manager Andrea was very pleasant, competent and helpful. Loved the carts available to help get my items to the locker from our truck.

JAMES CARNAZZO  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RENEE PINKERTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cherl Woody  |  First Impressions 
Rating:
5.0

Andrea and Adam are so helpful and professional. I originally booked a 5x5 unit but when I arrived I told Andrea I needed a larger one. She got me into a 5x10, which turned out to be perfect. Andrea took me my new storage space, in the windy cold, and she explained the key card security system and the lock I needed for my unit. I accidentally broke some glass and we called the office for help. Adam came to help us clean up the glass. I really appreciate that. He reminded me to run the security card to leave the unit. I feel my possessions are very safe here.

Shelley Baber  |  First Impressions 
Rating:
5.0

This is the nicest storage facility I’ve ever used! Highly recommended.

Elizabeth Allen  |  First Impressions 
No reviews have been submitted for this location.

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