Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have use U Haul many times and like the way I'm treated when I use it.
Jorge Fernande
Rating:
5.0
Metal boxes were amazing. Staff was awesome. No recomendations
David Mccann
Rating:
5.0
Customer did not leave a comment.
LATONJIA STILE
Rating:
5.0
Customer did not leave a comment.
Leslie Komurke
Rating:
4.0
Customer did not leave a comment.
Preston Angell
|
Overall Experience
Rating:
4.0
The only negative is the Velcro and alignment of the door on one needs an upgrade. Suggestion- the opening for securing our boxes with a lock be enlarged for a trustworthy lock to fit.
FYI - returned moving pads to Int’l Speedway, DB location. Pictures available.
LOUISE GOLESSELIN
Rating:
5.0
I was hesitant going with UHaul for my move, however I was pleasantly surprised how smooth the move was, I was constantly notified, there was never a question by me on what was happening next.
Thank you
Martina Varela
Rating:
3.0
Customer did not leave a comment.
Matthew Normand
Rating:
5.0
Customer did not leave a comment.
Cemal Soyden
Rating:
4.0
Really great manager in Denver - Jose was super helpful.
bill lamkin
Rating:
5.0
Customer did not leave a comment.
Yolando Green
Rating:
4.0
Customer did not leave a comment.
Leland Woods
|
Overall Experience
Rating:
4.0
The lady was doing excellent work she deserves a raise
Ruben Gonzales
Rating:
1.0
1. Went to the location to uplift truck, and no one was at the counter. After, tapping on the counter several times, still no response. Walk around and saw someone in the lunch room and had to call out several times before the agent saw me (music was playing).
2. Previous location, the agent normally walk you to the vehicle. This time, I was told to go to the parking lot and see which vehicle matches the Tag on the receipt.
3. After checking the vehicle, the fuel was not marked correctly.
4. Went back inside the store and the agent claimed it will be taken care of when I return.
5. Got the final receipt and was charged for fuel. Very bad customer service.
Sewnaresh Ganesh
Rating:
4.0
Associate was helpful and thorough. Recommend this location to the next patron.
AMANDA CHIEF
Rating:
5.0
Excellent location - large facility
Oscar Patino
Rating:
5.0
Customer did not leave a comment.
Aida Izzary
|
Overall Experience
Rating:
5.0
It was easy to rent and return after hours.
Mary McGriff
Rating:
3.0
This location is too busy to only have 1 person during high traffic pick up and drop off times.
Guy at the desk seemed overwhelmed. Handed me a key and I had to go find the truck. Didn’t even really speak.
The truck seemed like it was going to explode. Transmission was starting to go.
Had to load up my dolly that the front desk guy left in front of the store for me. Then I was too short to close the door of the truck- I saw a maintenance worker and had to ask him to shut it.
Heather VanSciver
Rating:
4.0
I need someone to reach me regarding damages to my property
Jason Gotay
Rating:
4.0
Customer did not leave a comment.
Shierlyn Pacpaco
|
Overall Experience
Rating:
5.0
Great job as always. It's the only place I'll go to for hitch work.
Adam Dehlinger
Rating:
3.0
Rented a cargo van on Saturday and locked the keys inside, was told my U-Haul that they don’t have extra keys( can’t believe that a huge company does not have extra keys) so they wanted 200.00 to send a locksmith. I called my insurance and they sent someone for 50.00.
Antoinette Haynes
Rating:
5.0
Customer did not leave a comment.
Rose Smith
Rating:
5.0
Customer did not leave a comment.
Linda Lopez
Rating:
5.0
The pickup was parked and ready. The cab was clean.
Jesus Cruz
Rating:
4.0
Customer did not leave a comment.
Regina Ayetigbo
Rating:
2.0
Manager was 19 minutes late for his shift to open the building only to find out the trailer I reserved a week prior was not there. Poor experience.
Roger Evans
Rating:
3.0
They did not do a walk around with us of truck.
deborah Sassno
Rating:
5.0
Customer did not leave a comment.
Tonya Burrows
Rating:
4.0
Was not the original location scheduled. When I phoned in, I was re-directed.
Douglas Gibson
Rating:
5.0
Experience was great
Thank you
mary finley
Rating:
5.0
Customer did not leave a comment.
Latresha Brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia Buchanan
Rating:
5.0
Tyson was great help, respectful young man
MYREONA REID
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria Wooldridge
Rating:
5.0
Customer did not leave a comment.
Robert Thimm
Rating:
2.0
Lights were out on one side of the trailer and I was driving at night. They didn’t include the dolly in the truck, didn’t have the size truck I needed, didn’t know where the truck I rented was located.
BLAKE JACKSON
Rating:
5.0
Customer did not leave a comment.
Charles Sayous
Rating:
5.0
Mason was a very helpful young man. He took the time to ensure our questions were answered and understood safety factors.
michelle pierre
Rating:
5.0
Just when you’re out of work and can’t pay is there something that can be done besides telling you if you can’t pay will kick you out and sell your stuff otherwise everything was perfect
HAYES JOHNSON
|
Overall Experience
Rating:
1.0
Change the stuff
javier Morales
Rating:
5.0
Customer did not leave a comment.
MYREONA REID
Rating:
4.0
Reily, the manager was very nice and helpful.
John Hunter
Rating:
5.0
The tech that helped me hookup the trailer was awesome!! New guy with excellent people skills.
Kimberly Aycock
Rating:
5.0
Customer did not leave a comment.
Jose Roman Torres
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dave Lowe
Rating:
5.0
I would like to special mention to Anthony & Adrian, both excellent customer attendance.
JOSE OTERO GUEDE
Rating:
5.0
Duplication of this service is all that is possible, staff was above and beyond on everything. Thanks
John Kennedy
Rating:
4.0
The truck sounded like it needed some work done to the steering column. It made weird noises when I turned the wheel to the left. Otherwise it was all fine.
Carla DelVillaggio
Rating:
4.0
Quick turn around, equipment was ready and available. They had me on my way with no problems.
javier cordero
Rating:
2.0
Do better.
Christopher Gruler
Rating:
5.0
Customer did not leave a comment.
eliezer medina
Rating:
5.0
Customer did not leave a comment.
JOSE OTERO GUEDE
Rating:
5.0
Customer did not leave a comment.
STACEY HAIRSTON
|
Overall Experience
Rating:
4.0
The only problem I have there is that I haven’t received my refund yet
daniel valentine
Rating:
5.0
Amazing experience ! I Rent uhaul all the time, this time the entire experience was awesome not a single hiccup ! Thanks Crystal ,Riley & the beautiful ,kind pregnant Mamacita that patiently happlity assisted me in my experience You are all appreciated !*****
Sundy Palmer
Rating:
5.0
Customer did not leave a comment.
Esteban Lopez
Rating:
5.0
Customer did not leave a comment.
Terry Singleton
Rating:
5.0
Customer did not leave a comment.
Don Boyd
Rating:
2.0
Customer did not leave a comment.
JOHN SELENICA
Rating:
5.0
Wouldn’t deal with any other company! Riley is very personable and helpful! Everyone that I have dealt with has been nothing but professional. Great company!
Jeremy Selfridge
Rating:
5.0
Customer did not leave a comment.
Roy Stowell
Rating:
5.0
Customer did not leave a comment.
Roy Stowell
Rating:
5.0
Customer did not leave a comment.
Dennis Matos
Rating:
5.0
Customer did not leave a comment.
Semardis Sierraltas Meijia
Rating:
5.0
Customer did not leave a comment.
Freddy Morales
Rating:
5.0
Customer did not leave a comment.
EDUARDO HERNANDEZ
|
Overall Experience
Rating:
5.0
From start to finish it was a great experience. Staff was always helpful and professional when needed and the facility is very well maintained and secure.
Yarden Bracero
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy OBrien
Rating:
5.0
Everyone that helped facilitate our relocation was exceptional and businessworthy. I give uhaul a 5 star rating. Tom Gallagher
Kira Atha
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tina Lucas
Rating:
3.0
Staff is normally polite. The drop off crew where incredibly rude. Won't be back - too many options out there. The woke crowd is ruining business for everyone.
Robb Beams
Rating:
5.0
Krystal was quick and very helpful
TROY BURNS
Rating:
5.0
Customer did not leave a comment.
Jorge De Quesada
Rating:
5.0
Customer did not leave a comment.
Maria Martinez
Rating:
5.0
Customer did not leave a comment.
Marilyn Virella Rivera
Rating:
5.0
Quick & Easy drop off
Darlene Tau
Rating:
5.0
Recommend to everyone
Cynthia Goins lamar
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Debbie Pempey
|
Overall Experience
Rating:
1.0
I received a truck with that did not match the license plate on receipt. I followed instructions and sent my husband back inside. The clerk told him an option to dispute it would appear. No true. I went back inside and asked for a manager. He said I was correct, but could not send new link to register information about the truck. Therefore, he printed a new paper receipt. He walked me outside to look at the church truck and assured me I will be okay. Upon return, there was a line. The computer registered me about 5 minutes late. I was charged for an extra day. The clerk could not assist me and said that he will follow up with the manager. I witnessed him supposedly emailing the manager who was supposed to follow up with me today. That did not happen. I ended up calling the customer service 1-800 number to assist me. I did file a complaint.
Marsha McBryde
Rating:
5.0
Hands down 5stars and beyond always can count on best prices and the best customer service
Michael Woods
Rating:
5.0
tire strap came off the passenger side front tire. i called the service number and within the hour a tech showed upand fixed it.
super service
Benjamin Lopez
Rating:
5.0
Customer did not leave a comment.
Sam Owens
Rating:
3.0
Explain better when renting trucks that the furniture covers are rented
I would have purchased them somewhere else only to get to dallas for the man to tell me go get them or I had to pay additional money after paying 1900 dollars one way I may NEVER use them again
CHARLENE STEWART
Rating:
5.0
Customer did not leave a comment.
Elise Polansky
Rating:
5.0
Customer did not leave a comment.
Tammy Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
leigh harvey
|
First Impressions
Rating:
4.0
Everything went well, I only used the truck for 18 miles and about 4 hours on Saturday. I was a little taken back
though when I received a phone call from U-Haul on Sunday the next day around 10 o'clock asking me if I was planning to
continue keeping the truck and I had to tell them that I returned the truck Saturday the day before and only used it for 4 hours. Why was my return not reflected in their computer, we shall see if anything else comes up.
Leonard breehl
Rating:
5.0
Customer did not leave a comment.
Rosa Rodriguez
Rating:
5.0
5 star ⭐⭐⭐⭐⭐ customer service
Hector Rodriguez
Rating:
5.0
Customer did not leave a comment.
Cole Davidson
Rating:
3.0
Customer did not leave a comment.
TRENISE BRADLEY
|
Overall Experience
Rating:
5.0
Not a thing. Thanks Krystal for all your assistance in my selecting boxes, and getting my truck, I appreciate you
John Vallie
Rating:
5.0
Customer did not leave a comment.
Hilda Rodriguez
Rating:
3.0
Customer did not leave a comment.
Tangela Bonds
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Matthew Crisera
|
Overall Experience
Rating:
4.0
The staff at the location where I rented the storage unit were very nice, friendly, respectful, and professional. I would most definitely recommend without question.
tim lee
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Storer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary Roach
Rating:
5.0
I love everything about so far. All your employees are amazing. Krystal by far is my favorite she is very helpful and customer oriented! I’m forever thankful that I made the correct choice.
Darian Willis
Rating:
3.0
Better communication
matthew Lugo
Rating:
5.0
None
Alvarise James
Rating:
5.0
Customer did not leave a comment.
Abdurrahman Hacioglu
Rating:
5.0
Customer did not leave a comment.
Joseph Volcy
Rating:
5.0
Customer did not leave a comment.
Borden Hallowes
Rating:
5.0
ESTABLISHMENT VERY CLEAN , KNOWLEDGEABLE OF YOUR PRODUCTS AN SERVICES. MOST OF ALL RESPECTFUL TO THE CUSTOMER.. LOVE THE EXPERIENCE AT THIS #1... THANK .. U= HAUL.
Robert Anderson
Rating:
4.0
Customer did not leave a comment.
Nicole Miaoulis
Rating:
5.0
Customer did not leave a comment.
paul brackman
Rating:
5.0
Greeted immediately and return took less than five minutes! Uhaul associate was courteous, helpful, and sincerely made me feel like a valued customer! I recommend she receive a cash award or PTO.
WALTER MURRELL
Rating:
4.0
Customer did not leave a comment.
Kimberly Ellis
Rating:
5.0
fast and Easy took only 1hr to install my hitch on my 2023 chevy colorado Trail boss
Arvic Roda
Rating:
5.0
Great staff! Thank you!
William Piper
Rating:
5.0
I've had to use U-Haul storage many times and they've always been helpful and convenient. Thank you again.
CHRISTOPHER MULLINS
|
Overall Experience
Rating:
1.0
Booked the van, was confirmed. Then told they didn’t have a van so they had to put me in a 10 foot truck. I pull up, and there’s multiple vans sitting in the lot. I asked if I can have that as that’s what I booked they said no and I asked why. They said it’s not available for one way rentals. Well if the website allows me to book it as a one way it should be honored. Then after telling me no, they said they couldn’t find a 10 foot truck, so they’d have to give me the bigger truck which was way more than I needed as I didn’t even need the 10 foot truck to begin with. I looked outside and there were multiple 10 foot trucks sitting there. They told me those were all in town rentals. I had asked them, I booked a one way for a van for a reason, I’ll take the 10 foot if you can’t accommodate the van, but I’m not taking anything bigger. This is the second time this situation has happened to me. The website should not allow someone to book a vehicle they can’t have. Please work on solving this issue or you will be losing another customer.
Matt Vogel
Rating:
5.0
Customer did not leave a comment.
Brenda Walker
Rating:
4.0
Customer did not leave a comment.
DUANE WALKER
|
First Impressions
Rating:
5.0
Hood
Alexander Baez
Rating:
5.0
Customer did not leave a comment.
Lancette Thomas
|
First Impressions
Rating:
2.0
Inthe mothers loft over the cab had some kind of dark brown sticky goo on it making it useless to use. Also over half the trip with useless wipers. I had about a 1 inch rain free streak to look thru. It's obvious that there is no checklist besides checking for damage and cleanliness.
William Cleveland
Rating:
5.0
Customer did not leave a comment.
Todd Ackerman
Rating:
5.0
Expand customer service counter and sitting area for waiting.
Gena Humphrey
Rating:
3.0
The staff was friendly and knowledgeable. Uhaui has countless solutions.
PATRICK PATTERSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER MULLIS
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Javier Rivera
Rating:
5.0
Customer did not leave a comment.
john janney
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tangela Bonds
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Vernester Williams
|
Overall Experience
Rating:
5.0
Issac is definitely a great help and an all star representative
JEREL MILLS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TIOMOYA OWENS
|
Online Move In
Rating:
5.0
Such a time and money saver being able to rent a truck and store at the same location.
Jessica Carnahan
|
Overall Experience
Rating:
5.0
I have another rental unit in Rainhart.
I'm very happy with It.
Angelica Solano
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jennifer rodgiguez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHAWNNA RENO
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jacob Olean
|
Online Move In
Rating:
3.0
Bathroom need be cleaned very messy and dirty!
Ronald Riley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth Koch
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
crystal miller
|
First Impressions
Rating:
5.0
My reason necessary to be = Big Brute busket garbage outside in need people's r throwing paper's, screw nut ,nail , cup plastics soda , cigarettes butt
anything's be not on outside ground's sidewalk. Mop floor 👍 great so clean , Restroom 🚻 👍 great so clean , Employee 👍 great helpful heavy few thing's in need pick up put in it transportation , cos some of people's have in need health problems back pain job's company experience in pass of their ages old very well 👍 helpful so nice 👍 of lady's strong lady ☺️ . The office payment very great copy of it great 👍 too. Thank you all 😊 . 👍 Terry deaf.
Terry Ulinski
|
Overall Experience
Rating:
1.0
Uhaul over charged!!!!!! I closed my account in July they charged me every month thru October.
Not recommending Uhal Storage at ALL!
Lori Holton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Newkirk
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SYLICIA MCKENZIE-RIGG
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
steve danielson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAMARRA BALDWIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Giles
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Amanda Tabb
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angelica Dubois
|
Online Move In
Rating:
5.0
Very professional and friendly!
Yarden Bracero
|
First Impressions
Rating:
5.0
Will use again if need be.
Blanca Rondon
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sandra Lanier
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mildred Vasquez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSE ALICEA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia Dagostino
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Veronie Murray
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darby Copenhaver
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Charles Martin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nina Byrd
|
Overall Experience
Rating:
5.0
Exceptional facility.
Elizabeth Koch
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JEANETTE JACOBS
|
First Impressions
Rating:
5.0
Great service from the staff
tom pierce
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
joy kilpacrick
|
Overall Experience
Rating:
4.0
The service I received was Great! I appreciated the employees direction, assistance and pleasant attitude!
Dolly Hernandez
|
Overall Experience
Rating:
2.0
Poor communication, overpriced storage units, and lack of accountability for helping a patron in a time of duress is why UHaul in Sanford have received the rating they are reciving from me.
Godfrey WilliamsJr
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cara HAll
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dawn Swartworth
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
YASHEKIA SEYMORE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JASON SALUSTRO
|
Overall Experience
Rating:
5.0
She definitely went above and beyond her requirements for her job. Was very pleased with how she accommodated my needs. Thanks so much for all of your help.😊😉
STACY PILON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Geneviere Garden
|
Overall Experience
Rating:
5.0
Staff was very helpful and nice to work with!
Danielle Schmitt
|
Overall Experience
Rating:
3.0
Uhaul made my moving & storage experience lengthy & took away my choice as the customer.
Rented me a locked storage unit. Cost us in time & assistance for actual help with move. Made my 1 day couple hour move 2.5 days
Saraii Rodriguez
|
Overall Experience
Rating:
1.0
My unit was locked at move in costing me for staying jn my place extended & truck rental
Saraii Rodriguez
|
Online Move In
Rating:
2.0
We had many issues yesterday, which is why we left U-Haul. In trying to rent a truck to move a few large items, the website was useless, advising of no trucks available at any of the locations we checked. This was inaccurate. Then, we were told our license was suspended & as one was the emergency contact for the other, neither could rent... The license isn't suspended & we brought proof. The manager wouldn't even acknowledge this & said he wouldn't help us. He was less then personable to begin with. The restrooms were out of toilet paper, soap & paper towels. There was trash all over the floors, very disgusting.
Then, cancelling my service within 2 days of paying the monthly bill, we were advised we will not receive a refund on the prorated amount. I'm furious. I will never use U-Haul again for storage & most likely for truck rental either. We found better service & rates elsewhere.
BRANDI WRENN
|
Overall Experience
Rating:
1.0
The attitude needs to be adjusted,also better line of communication....
Prospering Fruit Community
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GLORIA BENCOSME
|
Overall Experience
Rating:
5.0
Great rates, good service, and a clean unit. Couldn't ask for more.
Katherine Cortez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kyle Addington
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicole Louw
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
richard niday
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Alexus Doherty
|
Overall Experience
Rating:
2.0
I originally asked for the unit that's close to the entrance and they did have it so I decided this faculty. However when they signed me up the unit that's still got lock from the previous customer.
I had to go back the customer service and they changed the unit to the one very far from the entrance. I had to give up moving more stuff yesterday because they said they will move me to the one that's got a lock as soon as they cut the lock. This is very disorganized office and it is inconveniencing my move
Hana Kawai
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John Callaghan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa Greenberg
|
First Impressions
Rating:
1.0
Very bad experience
CHARLES MOORE
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Matthew Larsen
|
Overall Experience
Rating:
5.0
This was my first time renting a storage and the experience was pleasant, positive, process smooth, staff friendly, and helpful. I would definitely use this location again if needed in the future.
Brenda Matthew
|
Overall Experience
Rating:
4.0
The staff was very friendly and helpful.
Christina Montalvo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Trevonne Scott
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEROD BOSTIC
|
Overall Experience
Rating:
5.0
I’m do not remember the young lady’s name who helped me on the phone twice but she was awesome and very helpful. The young man who helped me in person was great too. I have never had a problem at this facility and this was no exception. 10/10 and 5 ⭐️.
John Callaghan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LYNDON LOCHAN-DASS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Teshae Roberts
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joe jonhson
|
Overall Experience
Rating:
5.0
Kiran was very helpful & accommodating even though the internet was out. He walked me through the steps to do everything on my phone & I was able to get my unit without any problems. The entire staff was friendly & they all greeted me. Customer service is huge with me and this location had excellent customer service.
TANITRIA BLAKE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ronald Kelly
|
First Impressions
Rating:
5.0
The office Manager was helpful 😀
TINA DEBOSE
|
First Impressions
Rating:
5.0
The staff was always helpful especially the Managers. Thank you for your friendly service.
DORIS DOUGLAS
|
Overall Experience
Rating:
4.0
Bathrooms were nasty
INGRID NAVARRETE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Fernandez
|
First Impressions
Rating:
1.0
Alarm system annoying, very inconvenient to access the unit if you are by yourself loading it up having to swipe a key every time. Hate having to have a reference on file, especially when I wanted to pay several months in advance. Owner made me use my own phone to upload driver's license. Really don't like the process. I am a customer by necessity at this point. The only thing I can't complain about is price.
Mark Breller
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tina Debose
|
First Impressions
Rating:
5.0
Good representative
Shamora Simmons
|
Online Move In
Rating:
5.0
the general manager is awesome!!! he truly goes the extra mile to ensure the customer is happy. A true asset to your company!!
Melanie Wood
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shericka ingram
|
First Impressions
Rating:
2.0
Checked out middle of month after having paid for a full month. Should have been refunded unused days, prorated.
ERNEST CANGIANO
|
Overall Experience
Rating:
5.0
My first time using U haul storage and would use them again. Great👍
Patricia Martin
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Delthenia Mahone
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jandel Deleon
|
First Impressions
Rating:
3.0
I was charged twice
Joshua Craig
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ELAINE MIXON
|
First Impressions
Rating:
5.0
I was impressed with how well maintained this facility is. I was thankful for the restroom accommodations and how neat it was there. I especially appreciated the temperature control both for my belongings and for me... it was always comfortable working with my things while there.
janice zupp
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tammy Nelson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angelina Garcia
|
Overall Experience
Rating:
5.0
Very helpful & hassle free really was the easiest part of my crazy day
EDNA PHILLIPS
|
First Impressions
Rating:
5.0
Thank you for displaying excellent customer service!
Althea DelancyWright
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MATTHEW STALNAKER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth Beatty
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angelina Garcia
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KAREN MCCLOUD
|
Overall Experience
Rating:
5.0
Other than sewage leak it was good experince
Regan Mitchell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heidi Roude
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donald Millmann
|
Overall Experience
Rating:
5.0
The facility manager , Patricia, was knowledgeable and extremely helpful to me in deciding to rent a unit …Thank You
PATRICIA GIEBEL
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Latoya Howard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vincent Thomas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bryant Washington
|
Overall Experience
Rating:
1.0
Several weeks ago I reserved a 10 x 10 unit for my daughter who I was helping to move back from Tennessee. I called several times to confirm the reservation. On 12/30, I phoned from Atlanta, Georgia and informed the location that traffic was terrible and I wouldn’t make it to Orlando until the 31st, the reservation was changed to the 31st. I offered a credit card number over the phone, but was told that wasn’t necessary. We arrived at the facility on the 31st with a 26 ft UHaul I rented in TN, only to be told that the computer had changed our reservation to two 5 x 10 ft units. We were told the square footage was the same and that it would work for us. We opened one of the units and could not envision getting everything inside the two units. We returned to the office and were assisted by another person. He
insisted there were no other units available, although the facility at 1811 Rhinehart Road had a 10 x 20 unit available and due to everything that we had experienced with UHaul (Being the storage facially and truck rental, which is another terrible experience) he would ensure that they gave us that unit at the cost of a 10 x 15 ft unit. He told us all we had to do was drive there and give them our names, he would call them and make the arrangements. When we arrived at the 1811 Rhinehart Road facility we were informed that there were no units available. An employee then deleted another person’s reservation for a 10 x 20 unit and said we could have it. The manager then arrived and stated that she had spoken with the employee at the other location and had told him that she did not have an available unit and began speaking with her employee as to her cancellation of the other person’s unit. My daughter then obtained a 10 x 10 unit at non-Uhaul location which cost her an additional $60.00 a month. I have been kind and refrained from including the employees first names in this email. I received another email from Uhaul asking us to rate our experience and included the General Managers name and email address. I shared our story with him and asked for a response, we’ll see if he contacts me.
Taylor Weir
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Greg Pritchett
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Mildred Vasquez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KIYA BROWN LEE
|
Overall Experience
Rating:
1.0
This center booked me a storage unit without having one, took my money out of my account and gave me a card and all for the building. When I went to go move my belongings into the unit it had a lock from the previous owner with things still inside it was never vacated, so I wasnt able to move my things in without paying an extra $40 for a more expensive unit.
Raven Ruiz
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tina Bianchini
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
leon jackson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
william hays
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melodie Bergeron
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph Gentile
|
Overall Experience
Rating:
5.0
Thank you guys, make my experience wonderful and I will gladly return to do more business with you guys. Again, thank you for the efficient and says my questions and help me with my story and keep up the good work kudos
LOLA BROWN Goings
|
First Impressions
Rating:
5.0
Excellent customer service
Jose Roman Torres
|
First Impressions
Rating:
4.0
Jeffrey is excelent and i think Margary.
Juswin Valle
|
First Impressions
Rating:
5.0
I was going thru a very stressful time and the employees were so friendly and helpful it made life a little better at that time
Sue Williams
|
Overall Experience
Rating:
2.0
Good service 👍
Gabriel perez Rodriguez
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
AMY GOLDBERG
|
First Impressions
Rating:
1.0
I had a great storage unit but I was charged for it when I was not only using it, also I rented a truck and was called two days later to return it when it had been turned in the same day that I rented it. Not a happy customer at this point
Leatris Russell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cora Butts
|
First Impressions
Rating:
4.0
rep was a little distracted while processing my paperwork, so unit access directions were not clear - rather frustrating, all in all.
Kelly Ranney
|
First Impressions
Rating:
5.0
Very please with the staff and property inside very clean
Anita Thomas
|
First Impressions
Rating:
1.0
I was threat by the new manager to move my stuff out they took money out of my girlfriend bank account to pay for my storage and she wasn’t on my storage she had a storage unit there also separate from mines and remind you she NEVER USED HER CARD ON MY ACCOUNT AND THE MAN MANAGER TOLD ME I HAD TO MOVE MY BELONGINGS OUT MY UNIT IF SHE WANTED A REFUND HE HAS A NASTY ATTITUDE THEY NEED TO BRING THE LADY BACK AND LET HER BE THE MANAGER AGAIN.
Brandon James
|
Overall Experience
Rating:
5.0
Really love the cleanliness of the facity as well as the modern technology (ie- the alarm in the storage, card access etc). It is an impressive operation and the size was surprising.
Argenis Munoz
|
First Impressions
Rating:
3.0
I was assisted by the manager whom just drew on a map where my unit was and told me how to get in. It would have been nice to be physically shown for the first time. I witnessed an employee give great service in showing a customer on her first check in. It tells me my value in Florida as a black person in doing service with this location. I am not assuming as I noticed another black customer trying to get in to the facility and had to send her children for get help in the office which shows me there is a problem her.
SHAWN CUNNINGHAM
|
Overall Experience
Rating:
2.0
My furniture and boxes were covered in spider webs and spiders, there were also roaches on the doors of the units across from mines.
Also my 3 units were in a climate controlled area and in there was hot and due to that, my furniture had white spots/mold.
Aida Rivera
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARINEE VIDAL HERNANDEZ
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Heidi Roude
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kenneth gable
|
Overall Experience
Rating:
5.0
Jeffrey was amazing! He made sure we had all the necessary information for the unit/access to the building, he showed us the unit & made sure that everything worked properly
BRANDI WRENN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nestor Gonzalez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
austin maxine
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christopher Green
|
First Impressions
Rating:
5.0
Thank you for the help.
Jose Benitez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JEANEEN Edwards
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sharon Goire
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
yvette rodriguez
|
First Impressions
Rating:
5.0
Thank you for all the moving times.
John Graves
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paige Lawson
|
First Impressions
Rating:
5.0
Jeffrey was awesome and thorough!
APRIL JOHNSON
|
First Impressions
Rating:
3.0
Anytime I called to ask a question or get help the employees at this location we not helpful at all. I called one time to get help trying to use the keypad to open doors and the guy responded with “if you’re not swiping the card right that’s on you”. My things were kept safe but any type of help was terrible.
Patricia was very friendly and helpful and put me on a waiting list. She then contacted me as soon as a spot opened up and I ran over and did the paper work. She definitely is an asset to the company and enjoys her job.
Wendy Jones
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Sheryl Boykin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAWN CUNNINGHAM
|
First Impressions
Rating:
5.0
Well kept storage facility with easy access and friendly staff. If I ever need these services I would know definitely come back here.
Valentin Lazo
|
Overall Experience
Rating:
5.0
Mr. Green was friendly ,efficient and patient. Explained everything perfectly and answered all my questions. Very professional and I look forward to doing business with uhaul in the future.
Latrece Collier
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL HYSONG
|
Overall Experience
Rating:
4.0
na
Sarina Barthell
|
First Impressions
Rating:
3.0
Everything about this moving experience, regarding U-Haul was a mess!! The only reason we had this storage facility, was because the one we originally reserved didn't have what we reserved in the first place?!! So then that other facility "reserved" an additional unit at this facility, and it turns out they didn't really reserve it and this facility didn't even have what we were after again. Personally I'll try to avoid U-Haul at all costs going forward! This was the short version, I could have gone on for quite a while about this fiasco
The facility it self was well maintained but the storage unit had roaches I called several times to get someone to exterminate. Never received a call back from the store manager or anyone. I moved out 15 days after I had paid the months storage and did not get a prorated rate. I also used a uhaul truck to move out. I have used uhaul for many years but I think I will from now on use another storage facility and rental truck place!
CHARLOTTE MERCADO-SANTANA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dwight Williams
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sylvia Preston
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DIELMA ROMAN REPOLLET
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiffany Brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
YESENIA RESTO CANDELARIA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHINAITHA marimon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Georgina Hernandez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Victor Negron
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph Gentile
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
KATYNA NICKSON
|
First Impressions
Rating:
5.0
I like the alarm feature. It notified me when I checked out that my door wasn’t closed good. That could have been a problem if I didn’t know.
FRANK MARTIN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Barbara Jo Payne
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Linda Carter
|
Overall Experience
Rating:
5.0
Great Service
Stella Shelton
|
First Impressions
Rating:
4.0
I arrived and my assigned unit had a lock on it. I went into customer service and Patricia assisted me. She worked it all out and also gave me a unit that was closer to the entrance since I'm a single woman loading and unloading. She walked me through the process of how to use the key pad for entering and exiting.
Anna Deluca
|
Online Move In
Rating:
5.0
Service is quick and easy. The staff is professional and friendly, very helpful.
Terri Johnson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vincet Capra
|
Overall Experience
Rating:
5.0
Patricia was excellent...... Very friendly and professional👍👌
victorine james
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sonia martinez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Natasha Lomax
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Mark Keilholtz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
leana Rodriguez
|
Overall Experience
Rating:
1.0
It took over an hour to get a unit after I showed my confirmation information…
PATRICIA GIEBEL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ARTURO BONILLA
|
Overall Experience
Rating:
5.0
A very pleasant experience. If I ever need storage again, Uhaul is my go to place.
Service was exceptional.
PEARLENE WARD
|
Overall Experience
Rating:
5.0
I have used the facility for 6 month without an issue. I will recommend this facility to anyone. staff are very polite and handful.
maureen dove
|
Overall Experience
Rating:
5.0
Visited the facility twice before signing the agreement. Both times the staff was extremely helpful and pleasant. The woman that processed the agreement on our second visit was awesome and very knowledgeable.
Melodie Bergeron
|
First Impressions
Rating:
5.0
This facility , I would recommend to anyone , it was extremely well lit , well-maintained , very secure , I love the security where I felt very safe. and the entire staff was kind , caring and compassionate to all of our needs. The check in and out procedure was fast and simple. Thank you to the entire staff of this U-Haul facility.
elizabeth savage
|
Overall Experience
Rating:
5.0
Experience was great
krystal williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TONY DARLING
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Platt
|
Overall Experience
Rating:
5.0
Like it
Doris Purdie
|
First Impressions
Rating:
4.0
There were people blocking the entrance, they were rude, but the guy at the desk was great.
Billy Lopas
|
Online Move In
Rating:
5.0
Excellent customer service. Employee was friendly and courteous.
ALBERT PRATTS
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Tiera Cotton
|
Online Move In
Rating:
4.0
Got locked in one night and the after hours service could not tell me how to get out of the facility. It was not until another customer came in to the facility that they explained how the exit worked for after hours. After that incident, I requested for a manager to call me and the company failed to respond.
JOHNNY ORTIZ
|
Overall Experience
Rating:
5.0
Peefecto
HECTOR TORRES
|
First Impressions
Rating:
5.0
Staff was extremely friendly and accommodating
david Piner
|
Overall Experience
Rating:
5.0
The facility was even better then expected. Very satisfied
Joylette Miller
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHANTEL Ross
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paul Collis-Miller
|
Overall Experience
Rating:
5.0
Patricia is always very helpful
shauna sterling
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERT DARNLEY
|
First Impressions
Rating:
5.0
I liked everyone that worked there. They were knowledgeable and helpful.
Julie Latayan
|
Overall Experience
Rating:
5.0
The staff was very helpful, friendly, and knowledgeable.
WILLIAM HOBBS
|
Overall Experience
Rating:
4.0
Moving into my unit was no problem it was waiting in line for a 1/2hr just to buy a lock that bothers me
Shari Rosario
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
NELSON PEREZ
|
Overall Experience
Rating:
5.0
Your staff was very polite and always helping me out when they had the
opportunity and it's because of this that i will always use U-Haul
EDEVILO VARGAS
|
Overall Experience
Rating:
5.0
Easy moving process due to the wonderful staff
Mamie Demps
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Latasha Rixter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Derek Moore
|
Overall Experience
Rating:
5.0
Always a pleasure to work with the staff at this location, I’ll miss making my monthly payments! Lol. Happy storage!
RANDY SIKORA
|
Overall Experience
Rating:
5.0
Xavier was such a help. Walked me to my unit three times to try different keys when I was locked out and helped me lift a mattress n box that I couldn’t lift. Even stayed longer to help me even when they closed. Patricia was so helpful and granted me extra time due to my circumstances.
ALIXANDRA FUSTER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Helena Miles
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lance Mulonas
|
Overall Experience
Rating:
1.0
The only reason I am giving one star is because Merna and Xavier did their jobs perfect and with a smile on their face. Patricia was unprofessional to work with because anytime I had to deal with her, which was a lot, she had an attitude or acted like I was bothering her by using UHAUL. Then I recommended my sister and Patricia treated her the same way. Her customer service is AWFUL. Also the new security system makes it extremely annoying to drop off or pick up multiple loads by the doors closing automatically. I hire movers by the hour and then found out UHAUL was the reason they would be delayed and charge me more .
Bryce Pagels
|
Overall Experience
Rating:
5.0
Wonderful layout, full drive in access for climate controlled units
WARNING: Needs carbon monoxide detectors and clear notice to customers to not have engines running while parked inside storage building
Stephen Wilkinson
|
Online Move In
Rating:
3.0
Customer service needs work!
DENNIS NAFZIGER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Qiana Thomas
|
First Impressions
Rating:
5.0
Very nice facility, clean, and convenient. I highly recommend this facility.
Jan Puterbaugh
|
First Impressions
Rating:
5.0
I would rent storage again at this facility. Only opportunity would be to have prorated the days that I moved out early and given me a refund for those days.
Angela Dardini
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAVYAN SMITH
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Laurie Kruse
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Dyniesha Dye
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
RICHARD BROWNE
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
CHANTEL Ross
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Theresa Burke
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa Hudson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle Smith
|
First Impressions
Rating:
5.0
Great experience 👍
Willie McDonald
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William Kersey
|
Overall Experience
Rating:
5.0
I appreciated the Manager ‘s professionalism and helpful ways when she was asked. Her first name “Patricia” same as mine and after having a storage unit for around a year, she had not changed when I encountered her.
Patricia Giebel
|
Overall Experience
Rating:
5.0
Very Nice and Clean, Personal very nice!
Ed Bennett
|
Overall Experience
Rating:
5.0
Myrna offered outstanding customer service. I would highly recommend this facility for that reason alone. She is a gem!!!
KAREN MCCLOUD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Handel Dormus
|
Overall Experience
Rating:
5.0
I used this storage for a month . It was clean and safe . The staff were highly cordial and cooperative . I would highly recommend this facility .
manoj srinivasan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alecia mccloud
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Gisel Mendez-Cordero
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
EMIL GORDON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FLOYD BRINTLEY
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jennifer Evans
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Grace Garcia
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BETTY WALKER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicholas Gary
|
Overall Experience
Rating:
5.0
Location, access, staff were all amazing! No issues moving in or out. If I ever need storage in Lake Mary/Heathrow, I’m using this location.
Justin Wickham
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard Shank
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paul Collis-Miller
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Handel Dormus
|
First Impressions
Rating:
5.0
Todo excelente
Soddey Robles
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard Wagner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David COLON
|
Overall Experience
Rating:
5.0
Manager Patricia Walker muy excelente servicio , fácil para cargar y descargar , facilidades limpias y seguro acceso
100% recomendado.
Jose Diaz
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Alexus Doherty
|
Overall Experience
Rating:
5.0
Process was very simple and quick. Employee with brown hair was very friendly.
Asia Nealy
|
First Impressions
Rating:
4.0
Thank you for the storage accommodations and professional customer service at this Sanford location Patricia!
Kia Heard
|
Overall Experience
Rating:
5.0
Very nice facility. Very convenient to pull in the garage type to load and unload.
Esther Estrada Rodriguez
|
First Impressions
Rating:
3.0
You need customer service be better at knowledgeable of storage units and hiring people to load and unload your truck. I would never do business with Perfered Movers!
Ronald Riley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yariela Figueroa
|
First Impressions
Rating:
5.0
Friendly people and a nice facility
Ken Rosenman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jack Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kendall Evans
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Evelyn Ferreira
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
CHANTEL Ross
|
Overall Experience
Rating:
3.0
The uhaul facility was clean however the storage area had a very very bad odor. I mentioned this to the store clerk and he explained they can’t locate were the smell is coming from. It was so bad it was making some of the moving people with me sick to their stomach.
Other than that the service was good but they informed me I would receive a receipt in my email and I never got it. I request for a printed receipt but was refused that which was odd because they gave me a receipt when I first obtained my storage and the truck.
Sincerely
Lashanda Saunders
LASHANDA SAUNDERS
|
First Impressions
Rating:
4.0
Move.in date was 7/30/21 not 7/29/21; otherwise good experience at this location.
Thank you!
Kia Heard
|
First Impressions
Rating:
5.0
I met with the store manager, Patricia. The store was extremely busy but she multitasked and handled each customer in a timely manner.
Crystal Schumann
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa Hudson
|
First Impressions
Rating:
5.0
Rafael fue muy amable y Charlie también.👍
CARLOS COTTO COSME
|
First Impressions
Rating:
3.0
I was not told I needed to request 24 hour access to the facility. Therefore, I was unable to finish loading my stuff into the unit. Great facility, however the staff needs to be properly educated on the signup and move in process. I had to continuously remind them of things. Now, I must figure out another day and time to finish loading my belongings into the storage unit.
TODD FOSTER
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First Impressions
Rating:
4.0
Very helpful every step of the way and pleasant every time.
Tykeshia Jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Renee Dykes
|
First Impressions
Rating:
5.0
The staff at this facility are awesome!!! Always ready to help.
Renee Dykes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sonia martinez
|
First Impressions
Rating:
4.0
Patricia was very easy to work with, informative and helpful.
I was impressed with her professionalism.
I'll definitely be back.
JAson Pritchet
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Overall Experience
Rating:
5.0
Thanks guys
Anderson Sanchez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TIFFANI TEAGUE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anderson Sanchez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Samantha Salinas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Evelyn Ferreira
|
First Impressions
Rating:
4.0
location was great and staff was great but price was too high and they never pick up the phone line try over 50 time wait over 30 min no luck on the phone need better price and someone too talk on the phone
John Deter
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Overall Experience
Rating:
3.0
Restroom facility not clean. Waste in the toilet and paper towels all over the floor. Also, an alarm goes off everytime I open my unit door, #1855.
SHAWN COOPER
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First Impressions
Rating:
4.0
Customer did not leave a comment.
Zebulon Webb
|
Overall Experience
Rating:
5.0
The staff was extremely friendly and helpful with everything we needed. I would highly recommend this facility.
BRYAN BORTZ
|
First Impressions
Rating:
5.0
The assistant manager was absolutely the nicest person and helpful . I would recommend this place to anyone
Grace Garcia
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Mark Bechtel
|
First Impressions
Rating:
5.0
Only been here 1day but so far it professional!
Ed Bennett
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle Bresnock
|
First Impressions
Rating:
5.0
Everyone I encountered was top notch!
Frank Lauterman
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First Impressions
Rating:
5.0
The staff was friendly and helpful.
Janice Cluley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Renee Dykes
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Glen Cabral
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First Impressions
Rating:
5.0
Muy buen servicio excelente.
Joel Colon
|
First Impressions
Rating:
5.0
As far as office hours it’s ok but it don’t fit in my schedule but it’s ok not because it don’t work for me it’s not a good schedule they clean and the manager/owner nice
Anthony Reid
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
April Vazquez
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
STEVEN SALEM
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Overall Experience
Rating:
1.0
I have nasty roaches in my house because of this storage. I wish I didn't rent anything from Uhaul. As of today I've spent 100 in products at home depot and I'm spending $7 everytime i have pest control come in. The manager said she never knew they were there but provided me 1 individual bomb so i can bomb my.unit. ( they typically come in the store as a.3- pack). Come again with your response.
denise edwards
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicole Sullivan
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Overall Experience
Rating:
1.0
The storage unit was filled with Roaches my furniture and my belongings were filled with roaches had to throw a bomb in the unit before I took my things to my house... I’m extremely disappointed did not expect this at all! I don’t recommend this place to anyone.
Rosalinda Rivera
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Overall Experience
Rating:
3.0
One lady was super rude !!! Horrible customer service. The gentlemen there were very nice and Daniel the counter guy was exceptional! But the woman w short red hair in a bob cut was rude she lied to us and said she couldn’t rent us the one truck she had because it needed to be back by 4:30 ! I told her we’d have it back by 4 and she still said no she couldn’t. When we called customer service they told us that there was a truck available at that location and it wasn’t being a rented again until 6 PM so we can take the truck till 5:30 PM when I went back in the store and told her that she basically lied to us and we found out by customer service that there is indeed a truck available till 530 then she acted confused and looked in the computer and said oh they must’ve change the reservation bull she was lying! Horrible customer service from her everybody else was awesome
ALIXANDRA FUSTER
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First Impressions
Rating:
5.0
Great that this facility is all first floor. Drive-in loading/ unloading areas are great. Super friendly and helpful staff, especially Patricia. Very nice facility!!!
Lee Katker
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First Impressions
Rating:
4.0
Everything was perfect
Except for the hours of the climate controlled storage
We went at 2:00am to put the last of my stuff because we finish the moving process late and the access of the storage at that time was denied
So we were to wait until they open to put everything.
Aida Rivera
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa Holder
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Rosalinda Rivera
|
First Impressions
Rating:
5.0
Patricia McGowan has been wonderful to deal with from beginning to end. She truly excelled in customer service and in incredible courtesy. She made our experience easy and efficient. A true asset to your company.
Debrorah Wunderly
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Overall Experience
Rating:
4.0
Patricia Walker was very helpful, professional, and answered all of my questions. She was extremely understanding when I needed to change the location for storage, and prompt with assistance. Thank you Patricia.
Cynthia Blackwell
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Robyn Freshour
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First Impressions
Rating:
2.0
wanted one big unit but got two small units instead. was not informed i needed to have a smart phone to access the unit. the alarm kept going off and police came to check on us. i guess that means its safe. it was just inconvenient. did not get an access card until the next day when hubs saw the manager. just doesn't seem like anyone is ever around.
Wanda Konopka
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Online Move In
Rating:
5.0
Very clean & video- monitored. Very convenient to pull inside out of the weather & borrowed their cart to move a lot each trip over a smooth cement floor. Staff was courteous & helpful. So far I've had a great experience.
Kimberly Hill-Goddette
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First Impressions
Rating:
4.0
Customer did not leave a comment.
Diana Bedoya
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First Impressions
Rating:
5.0
Staff was great
Facility was great
We were worried about bugs and roaches but thankfully none of that was a problem
Would def store my stuff here again in the future
Qasim Haji
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Overall Experience
Rating:
5.0
Patricia was very helpful and professional. The unit was very clean the entire place was clean