Customer Reviews for U-Haul Moving & Storage of Saint Augustine

4,940 reviews

3524 US Hwy 1 S   Saint Augustine, FL 32086
(S Of 312)

(904) 797-3667

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(904) 797-3667

3524 US Hwy 1 S
Saint Augustine, FL 32086
(S Of 312)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dino Militello 
Rating:
5.0

Jared was a professional Explained my options and gave me advice on the best way to move my furniture Thanks for the help!

Jason Wilson 
Rating:
5.0

Customer did not leave a comment.

Craig Anderson 
Rating:
5.0

Customer did not leave a comment.

Edward Knue 
Rating:
5.0

Hands down BEST uhaul experience. This is where every uhaul facility should send all their employees for training. Every single person was extremely helpful. Friendly. Went out of their way to be kind. Even giving me and my movers water's when we were unloading. The best. Love love love love this location.

Cheree Neely 
Rating:
5.0

The team at the St Augustine store are the best!! TB

WILLIAM BETTS 
Rating:
5.0

Customer did not leave a comment.

Caroline De Olivierea Souza 
Rating:
5.0

Professional and organized . Every part of the moving experience was pleasant. Highly recommend using this location if you live in this area.

dwayne wynne 
Rating:
5.0

Love u guys! Keep doing a awesome job!

Geoff Koch 
Rating:
5.0

Stephen that helped me is phenominal. Did a great job multi tasking and being attentive to everything myself and other customers needed. Never got overwhelmed and went above and beyond.

Christos MASTORIDIS 
Rating:
5.0

Great customer service

TOMMY JONES 
Rating:
3.0

Dissapointed. Received 26ft truck with no gas in it. a 16th of a tank was a very optimistic way of looking at it. I Called customer service and I was told this is normal. I was offered a gas credit if I would put the gas in the truck. I don't wish to work for UHaul. I couldn't have put more than 10-15 miles on the truck. Truck was clean on interior but poorly maintained mechanically. truck needs alignment terribly. Follows all dips and crown in road. Idles with no oil pressure. Maintain your fleet. I did self check in, so I have no comment on your staff. Next time I will skip UHaul and use one of the many equipment rental apps available.

Mike Thomas 
Rating:
5.0

Customer did not leave a comment.

Edward Davis 
Rating:
5.0

Customer did not leave a comment.

Patrick Ainsworth 
Rating:
5.0

Customer did not leave a comment.

John Lux 
Rating:
5.0

No room for improvement. Top knotch company with professional, friendly service.

deborah barreca 
Rating:
5.0

Customer did not leave a comment.

John Blair 
Rating:
3.0

The staff does an excellent job with customers and managing an under-invested facility. The driveways are cracked, unlevel, unsafe and dangerous, the storage buildings dated and worn with inconsistent, if any, of the proper cooling. It's time for U Haul to invest in this facility - a complete makeover or tear down and rebuild. The employees are great, the company does not adequately maintain the facility.

Robert Weiner  |  Overall Experience 
Rating:
5.0

Great customer service!

Heidi Benson 
Rating:
5.0

Out standing

Stacey Simms 
Rating:
5.0

I do understand the high value of staff shortages , but that’s the biggest improvement so far . Keep up the good works.

Sheretta James 
Rating:
5.0

No complaints

Danny Stivender 
Rating:
5.0

Customer did not leave a comment.

Daniel Costa 
Rating:
5.0

Customer did not leave a comment.

Patrick Ainsworth 
Rating:
5.0

Staff was very helpful and fast!

SCOTT TODD  |  First Impressions 
Rating:
5.0

The staff was great!

Scott Todd 
Rating:
5.0

The younger gentleman that helped us was extremely knowledgeable and super friendly. He was a real pleasure to work with! Wish I could remember his name because you have a real superstar employee there!

Kirk Bennett 
Rating:
5.0

Customer did not leave a comment.

Jonathan Rockwell 
Rating:
5.0

Thank you to your General manager. Very busy, very professional. A great credit to your organization. It's amazing how he treats all customers. Thank you I will return and tell my friends how good this business is.

KENNETH BROWN 
Rating:
5.0

Customer did not leave a comment.

Isabelle Nagy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gorky Chin 
Rating:
5.0

Customer did not leave a comment.

JOHN PEARSON 
Rating:
5.0

Friendly, efficient, go the extra mile to make sure our company gets exactly what we need.

Phyllis Wood PIE IN THE SKY 
Rating:
4.0

easy Jason was awesome

lenore gibbons 
Rating:
5.0

The at A1A U-Haul is the best...Jarrod super nice, positive and helpful.

Walter Burnette 
Rating:
5.0

This place does it like no other. The best U-Haul set up anywhere.

Shawn Owen 
Rating:
5.0

Customer did not leave a comment.

shantale anderson 
Rating:
5.0

Customer did not leave a comment.

Robert Gallagher 
Rating:
5.0

Give the next customer the same great service you gave me.

Patrick Ainsworth 
Rating:
4.0

The equipment was inappropriate, but the customer service office did a very good job arranging everything .

Martin Clemente 
Rating:
5.0

Customer did not leave a comment.

James McKeithen 
Rating:
5.0

Staff was very professional and helpful.

Gerard Garay 
Rating:
5.0

Manager was professional and helpful

Robert Iglesias 
Rating:
5.0

Customer did not leave a comment.

lionel robinson 
Rating:
5.0

Clean helpful charming staff. Held my reservation in spite of minor, fixable problem that delayed pickup. A fuse in my car's electric attachment. Trailer was clean and rode fine cross country. Stay the same. It is perfect.

Sheila Roberts 
Rating:
5.0

I always feel like the most important customer.

Patrick Ainsworth 
Rating:
5.0

Great job again!!

THOMAS KELLY 
Rating:
5.0

Customer did not leave a comment.

David Poslusny 
Rating:
5.0

Customer did not leave a comment.

Gregory Politowicz 
Rating:
5.0

Customer did not leave a comment.

donald wilson 
Rating:
5.0

Person behind the counter was exceptional

KERRY KATHLEEN OCONNELL 
Rating:
5.0

Stop telling people to have their towing package checked by U-Haul if the people at U-Haul, A. Have no idea why I'm there with a truck to have it checked, B. Have NO ONE to check it, and, C. Ask me, when I come in to have the "check up" done, "Do you have a hitch? Do you have an adapter? Then you're good to go. We were finally "inspected" by a guy working on a car hauler who stated he knew nothing about hitches. Thanks a lot, U-Haul. What a huge waste of time.

Patricia Nease 
Rating:
5.0

Great service!

Donna Wint 
Rating:
4.0

Property is clean and well maintained. Previous mgmt blew all the dirt from hallways into units, under the doors. All our stuff was literally covered in dirt. Jared was quite surprised when he saw all the dirt. 33 yrs, we were there. That's a lot of dirt. Sadly, some fabric items are completely ruined. Very disappointing, since we were the 6th unit to be rented when it opened. Over $24,000 spend there and lack of caring employees ruined some of our stuff. It's not Jared's fault, he hasn't even been there long enough to cause it. He was really polite and personable. I wish he'd been there sooner. I'm certain future renters will not have those same issues. Jared seems to be on top of things.

TERRI JOHANSSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Kotz 
Rating:
5.0

Customer did not leave a comment.

douglas shanks 
Rating:
5.0

Happy to be on my new apartment...sad to leave U Haul tho..Nice Friendly People...GREAT MGMT!

Kathleen Russell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul Mote 
Rating:
5.0

Customer did not leave a comment.

jamie wyche 
Rating:
5.0

Jared was always helpful.... the only reason I left, was because the location was no longer close to where I lived.

George Avery  |  Overall Experience 
Rating:
5.0

Very fast and efficient service.

Jeffrey Kraft 
Rating:
5.0

Christine is a professional. A pleasure to do business with this location

Amanda Briggs 
Rating:
5.0

Customer did not leave a comment.

Ernest Green 
Rating:
5.0

Customer did not leave a comment.

Patrick Shaw 
Rating:
5.0

It's a very comfortable place to deal with all the staff is very helpful and considerate

Robert Jones 
Rating:
5.0

Customer did not leave a comment.

Sandra Veiga  |  Overall Experience 
Rating:
5.0

Very efficient location - was able to pick up the trailer very quickly. Both employees I dealt with were knowledgeable, helpful, and polite. Run very professionally.

Matthew Schipper 
Rating:
5.0

Very well run operation, very helpful when I pulled into the yard

Tom Kelly 
Rating:
4.0

The vehicle was past due for service. The app did not work at all.

NORMAN GOLDIN 
Rating:
5.0

Customer did not leave a comment.

jaime sinclair 
Rating:
5.0

Very professional staff. Fair price. Great job!

Dennis Willoughby 
Rating:
2.0

Truck was dropped off last night and dolly was in back of truck. Thanks fot the outstanding customer service that I received, the manager was very helpful and very respectful to my needs Sincerely: Mr. William P Hall Retired military gentleman Keep up the great customer service.

WILLIAM HALL  |  First Impressions 
Rating:
5.0

All 3 people i have dealt with there are beyond friendly. Best uhaul location in town

Adrian Roque 
Rating:
5.0

Customer did not leave a comment.

jay clark 
Rating:
3.0

The location was just in a busy area, but the drop off went smoothly.

Karen Palmer 
Rating:
5.0

Everything was great... the staff helped me attach the trailer, gave me some instruction on taking turns and was there to help me remove it when I returned. Thank you!!!

George Avery 
Rating:
5.0

Jarod was always very friendly and positive! The facilities were well kept every time I visited. Great rental experience!

James Cannon  |  Overall Experience 
Rating:
5.0

One of the ramps falls out when you pull it out to use.

JOHN DANIELLO 
Rating:
4.0

Customer did not leave a comment.

Sandy Zink  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Ziglar 
Rating:
5.0

Customer did not leave a comment.

Joshua Beall 
Rating:
5.0

Not a thing great service thank you

Luis Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Robert Kuhr 
Rating:
5.0

Customer did not leave a comment.

james Heafner 
Rating:
5.0

Customer did not leave a comment.

ROBERT GWARA  |  First Impressions 
Rating:
5.0

Customer service was great and the trailer was in excellent condition no problems travelled 1965 miles!

Jennifer Fischback 
Rating:
5.0

Customer did not leave a comment.

Branden Tharp 
Rating:
5.0

Always friendly, always helpful, always professional.

Patrick Ainsworth 
Rating:
5.0

My experience was great & I saw no improvement needed. Questions were answered satisfactorily,customer service was fantastic.

Tarsha McGlocking 
Rating:
5.0

Customer did not leave a comment.

Adrian Roque 
Rating:
5.0

Our rental experience was efficient and just what we needed. The staff were friendly & professional.

Julia reffel 
Rating:
5.0

The team in St Augustine was outstanding.

Bill Kilgannon 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T Lins 
Rating:
4.0

The reservation process was very poor. I originally set my reservation to the 3524 US Hwy 1 S location. Then, the day prior to pickup received a text that I needed to switch to Minorcan Metal Works in St Augustine due to equipment availability. I accepted this change. Then had my son drive me and a helper to Minorcan Metal Works that shows on your website to be open at 8a on Saturday. I stood at the entrance until 8:10 and nobody showed up. I called the 800# and was told that Minorcan Metal Works wasn't open on Saturday. I had to call my son to return and give us a ride to 3524 US Hwy 1 S to pick up the 26' truck that we wanted in the first place. Obviously your reservation system has some serious flaws to operate in this way. Why would it switch my perfectly good reservation to a "dealer" location that was closed during my pickup time and cost me an hour and a half of precious moving time? At the 3524 location Laessence was excellent and helped us get rolling, thankful for her but extremely dissapointed in your reservation process.

Scott Harrison 
Rating:
5.0

Great customer service and after hours support!!

BRANDI BUTCHER  |  Overall Experience 
Rating:
5.0

Excellent customer service, fast and easy, trailer was an excellent shape.

John Eckert 
Rating:
5.0

Customer did not leave a comment.

Jon Mitchel 
Rating:
5.0

Customer did not leave a comment.

Manuel A. Munoz 
Rating:
5.0

The two people working at UHaul are EXCEPTIONAL. Very friendly, helpful, and easy to work with. I would highly recommend this location.

Tarrah Ellrodt 
Rating:
5.0

Great staff pleasure to work with

LARRY MONTANEZ 
Rating:
5.0

It went smooth.

lynn schnars 
Rating:
5.0

Jared was very helpful through our entire experience from moving in to moving out....we were almost sorry to leave!!! Jared and his team are a credit to your organisation.

Mark Sullivan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lesa Bailey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Ainsworth 
Rating:
5.0

Customer did not leave a comment.

KYLE STROUD 
Rating:
5.0

Not much it anything. The Manager at this location lives and breathes customer service. With our experience moving across country and finding storage at the end of that, this location came through. We also recently rented a van from the same location and nothing was too much trouble.

Mark Sullivan 
Rating:
5.0

Good experience every time I rent from this location.

Howard Allgood 
Rating:
5.0

The guy that checked me out and attached the trailer was awesome. Friendly, easy to work with. went out of his way for me, I had to make an exchange for bigger trailer, that was 100% seamless. The guy took care of everyone in the place that I observed the same way. My best Uhaul experience out of many. The person that was there in the evening that did the return/deattach was also fantastic. Friendly, stopped what he was doing to check in the trailer. Great experience.

Douglas Faist 
Rating:
5.0

Customer did not leave a comment.

Braden Perry  |  Overall Experience 
Rating:
5.0

Jared is extremely professional even in a peer-peer setting. He knows everything he can know about his facility and is eager to answer any questions.

Richard Kaplan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL SCHMID 
Rating:
5.0

Excellent customer service even on a Sunday in the rain. Thank you!

Sherry Wohlfahrt 
Rating:
3.0

One way in and out. There were several people dropping off and picking up at the same time. Made for a delay in dropping off.

Beth Toney 
Rating:
5.0

Jarred and his team were phenomenal. I have had self storage at probably over a dozen facilities and this is the best experience I’ve ever had. Very professional and efficient operation

Tyler Dick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Offenbacher 
Rating:
3.0

Customer did not leave a comment.

Darry Brainard 
Rating:
5.0

Customer did not leave a comment.

GARY ANDREW REINARD 
Rating:
5.0

All of the staff members I worked ( 3 different ones) were all extremely helpful and made the process smooth and simple.

Monica Hayes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linnea Annucci  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isabelle Nagy  |  First Impressions 
Rating:
5.0

Made to feel welcomed there.very helpful and friendly. The girl working the late shift was very nice and knowledgeable. Helped with picking up trailer sng taking it back. And using storage.

PETER BEHARRELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

earl guest  |  Overall Experience 
Rating:
5.0

Don’t remember her name but was very nice and a big help to us.

PETER BEHARRELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN WARDEN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TINA WOLFE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith Linley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Linnea Annucci  |  First Impressions 
Rating:
5.0

Everyone was AWESOME!

Joyce Bright  |  Overall Experience 
Rating:
4.0

staff was excellent , very helpful. storage unit was clean and easily accessed.

James E Cullen  |  Overall Experience 
Rating:
5.0

I was very impressed with the offer to get a month free storage unit and truck rental in one package. Money and Time Savings. Awesome

TRACY THOMPSON  |  First Impressions 
Rating:
5.0

The female employee was very good at her profession, explain protocol to me with ease

Dean Camacho  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bethann Hornyak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rick crisan  |  First Impressions 
Rating:
5.0

Great experience, no admin free, no written 2 week notice to vacate, quick check in and check out. Perfect, thank you.

Jeff Pinar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor Gordon  |  Online Move In 
Rating:
2.0

I dont know how to answer, my parents taught me if u have nothing nice to say, then don’t say nothing. The man Jarred at the Storeage place was the only positive thing I have to say about uhaul (since I picked up the truck on riverside drive in Danville)!!!!!!!!!!!!!!! I would love to speak with a supervisor about my experience overall!!!!!!!!!!!!!!!! I checked everything negative because it won’t allow me to turn it in without making a comment, so no, nothing was nice except for Jerred!!!!!!!!!!

PAMELA LANCE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ronald Custer  |  First Impressions 
Rating:
5.0

Jared Lessence were accessible & helpful. Pleasant experience! Would come here again! I travel a little farther to do business here!

RICHMOND BURRELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILIPPE CAHAGNE  |  First Impressions 
Rating:
5.0

Jarred showed great customer service skills and made me feel good about doing business with uhaul in the future!

JONATHAN OLIN  |  First Impressions 
Rating:
1.0

There was a rat!!! And a trap in unit!!

Jamie Sprague  |  Overall Experience 
Rating:
1.0

There was a rat in the unit!!!

Jamie Sprague  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bethann Hornyak  |  Online Move In 
Rating:
4.0

Tricky storage unit access. But, nice facility with just about everything available.

BRANDI BUTCHER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY CLABO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob Nass  |  Overall Experience 
Rating:
5.0

Jared was excellent. He and his staff were supportive, engaged and helpful and could not do enough to support us moving our belongings from our U-Haul boxes into the unit. Jared is to be commended for his excellent customer support!!!! Thank You Jared!!!

Mark Sullivan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TODD WHALEY  |  First Impressions 
Rating:
3.0

Only 1 person there, they were busy loading a truck. We waited over an hour.

June McBride  |  First Impressions 
Rating:
5.0

My moving help was badly delayed, secured 2 storage rooms, one climate controlled and a standard room. Unload at 9:45 PM, checked in the truck the next morning. Both employees were fantastic, the girl loaned me her personal cell phone charger. They both made moving a little easier.

Jeff Pinar  |  First Impressions 
Rating:
4.0

Everything is getting more expensive. Including storage apparently. Buy my only actual complaint is that Uhaul trucks and trailers routinely blocked my drive up units access.

Stuart Aspinwall  |  Overall Experience 
Rating:
5.0

Jared and Laessence were very professional and helpful with everything. 5 stars overall!

joseph stewart  |  Overall Experience 
Rating:
5.0

The staff is always friendly and helpful no matter how busy it is.

PATRICK AINSWORTH  |  First Impressions 
Rating:
3.0

Good people. Only complaint I have is due to a change in our closing date buying a home, We needed 2 more days on our rental unit but were forced to rent the unit for another month. $190. It was only unit available for our use.. That hurt. But we're told that was their policy mm

WILLIAM HANSEN  |  Overall Experience 
Rating:
5.0

Best UHaul business around! I cannot say enough positive things about this facility. The Managers are fantastic people with a "yes" attitude. They make everything easy and try to keep all of their customers attended to and satisfied. I have rented trucks, trailers and storage units from this facility and have not had even one negative experience!!!

Nancy Baglietto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan Stokes  |  First Impressions 
Rating:
3.0

The only complaint we have is that our reserved storage unit wasn’t available and we had to take a smaller unit.

Heather Letto  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sandra Veiga  |  Online Move In 
Rating:
5.0

The folks running the location now are great ! They have cleaned up the place, are very helpful and very friendly ! We have seen a lot of improvement since they took over !

Kevin McDermott  |  Overall Experience 
Rating:
5.0

Not only was I wonderfully helped with storage but also with advice re issues I had with FPL ! Very impressed with their attentiveness. They even gave me free cold bottled water for my moving workers! Bravi!

Donald Guastaferro  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lucinda weiss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karla Ayers  |  Overall Experience 
Rating:
5.0

Essence was great despite of the store being so busy and her the only one there she was very cute. Awesome. I’ll recommend you all to everyone.

rafael tirado  |  First Impressions 
Rating:
5.0

The manager, assistant manager, and staff are wonderful! They are all amazing to deal with.

Ian Kemp  |  Overall Experience 
Rating:
5.0

Thanks great service.

joseph Arms  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Stull  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA TIRPAK  |  First Impressions 
Rating:
5.0

Thank you so much

Banita Washington  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

John Swift  |  Overall Experience 
Rating:
5.0

Great Staff and nice facility.

Daniel Deitrick  |  Overall Experience 
Rating:
5.0

Jared was very Nice and Helpful, answered All My Questions, Very Courteous.

ANN TWINE  |  First Impressions 
Rating:
5.0

Jerry and the team were always helpful and welcoming.

Richard Page  |  Overall Experience 
Rating:
5.0

Check-in was fast. The Uhaul man helping me was smiling and seemed happy to be at work.

SHARON ARNAL  |  First Impressions 
Rating:
5.0

Customer service at this location was outstanding. Staff made it a point to make my move easy and worry free. This Uhaul Location grounds, and storage area was the best compared to the others I saw in St. Augustine. For efficiency, cleanliness, and outstanding CS... I highly recommend this Uhaul location.

ANNETTE REID-WATTLEY  |  First Impressions 
Rating:
5.0

Jared Floyd was very kind. He helped me right away. My time wasn't wasted. While I was unpacking my truck, he offered me bottle of water. I wish there were more Jareds in businesses I visit.

Richard Page  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

tyler kelly  |  Overall Experience 
Rating:
5.0

They made things very easy....TOP JOB H.Q.

MARK KAROSZEWSKI  |  Overall Experience 
Rating:
5.0

Very good Energy! The young man -Jeff who helped me get was very nice and helpful !

JONATHAN OLIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Pettit  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AISHWARYA ESQUERDO  |  Overall Experience 
Rating:
5.0

excellent owners!

jerrod keim  |  Overall Experience 
Rating:
5.0

Owner -Jared is a wonderful person who will help us to solve the problem, very good listener and willing to adjustment some issues and solved! He is a superstar!!!!

Shey Amberson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shey Amberson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmen Billingsley  |  Overall Experience 
Rating:
5.0

LEssence Brice is very friendly, professional, and knowledgeable. She was very helpful to me during my move. She was present during my predicament and offered information for a Locksmith and tools to try and access the Ubox Uhaul lock. I am satisfied with the locker size and storage hours. Thank you for all your help.

Carmen Billingsley  |  First Impressions 
Rating:
5.0

Jared was SUPER! Both associates were very thorough & helpful! The space was adequate for my needs.

Richmond Burrell  |  First Impressions 
Rating:
5.0

Excellent Custer service

David Pettit  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeannie Nazworth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Russell Johnstone  |  First Impressions 
Rating:
3.0

Just rented Cant really rate yet.

ARLENE RUSSO  |  First Impressions 
Rating:
5.0

Oh my goodness, the staff was amazing!! I have always had great service from uhaul, but they were even better! Thanks!

Patrick Hinkle  |  Overall Experience 
Rating:
5.0

The staff is excellent with follow up and very friendly and helpful on site. thanks for everything... thanks George

George Avery  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

melissa Bryant  |  First Impressions 
Rating:
5.0

Jared is awesome! My second time working with him, great experience... again! George Avery

George Avery  |  First Impressions 
Rating:
3.0

They need to make more efforts to clean the storage facility

LouiseMarieJosee SaintJuste  |  Overall Experience 
Rating:
4.0

team was respectful and good polite. Jared was extremely helpful. Thanks for the water bottles.

Jose Garcia  |  Overall Experience 
Rating:
5.0

Great service and team

thomas ross  |  First Impressions 
Rating:
3.0

On many occasions it was difficult or impossible to actually get to my unit due to having trucks and/ or trailers blocking the isle. Also over the course of the years the staff became more & more unfriendly

Teresa Sebring  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Wear  |  First Impressions 
Rating:
4.0

Great staff made the moving process so much easier thanks

Sean Cross  |  First Impressions 
Rating:
5.0

You guys are great and convenient

LouiseMarieJosee SaintJuste  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean Cross  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nathdaniel Mendenhall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN MORANN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodney Roy  |  Overall Experience 
Rating:
5.0

Great friendly staff! Super helpful and professional. -Madison Hunt

maddison hunt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nathdaniel Mendenhall  |  First Impressions 
Rating:
5.0

My wife and I used this Uhaul storage because we received a free month from Uhaul. As soon as we pulled in we were greeted with joy by Jared. It was a wonderful experience, he made it so easy and helped us out with anything we needed. He and the other employees were very professional, they kept the establishment very clean and organized. We ended up needing a second storage unit a couple days later and looked around for prices but ended up going back to Jared and his crew, and again it was a wonderful experience. Shout out to these people if you need a storage unit or a uhaul rental, definitely make a drive down to them they will get you what you need!

ZANE JOSEPH NUNEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRIEDEL Arauz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dannette Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bruce Wagoner  |  Overall Experience 
Rating:
3.0

Had a hard time getting anyone to answer the phone almost every time I called. Staff was friendly except for one guy can’t remember his name but it started with a J. He needs not to work with the public, very rude!

ROBERT Sweeney  |  Overall Experience 
Rating:
5.0

Sara went above and beyond! She was extremely helpful!!

Dannette Smith  |  First Impressions 
Rating:
5.0

The person who checked me out was amazing. She was very helpful and friendly. In conversation we told her we had used U-Haul one year ago for our trip from WV to FL, and she reminded us that with a one way trip you have 2 years to get one free month of storage. She saved me over $200! I am so thankful for her helpfulness.

Amy Eanes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDSAY BLACKFORD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Rea  |  First Impressions 
Rating:
5.0

The team at my storage facility was AMAZING! Helpful and professional are just a couple of words I would use to describe them. I was always well informed and if I had an issues they were resolved in minutes or hours. I was always well informed. Thank You so very much team St. Augustine.

Walter Burke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jayne Antipow  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christopher Lopez  |  Overall Experience 
Rating:
5.0

Angel was very nice and helpful! She gave me all the information I needed!

Anthony Thrush  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maureen Davis  |  Overall Experience 
Rating:
5.0

Securing the storage reservation in person was super quick, with extremely easy access directions.

MELLINDA HABER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Lifka  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMORY WHITECLOUD  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GWEN ROBERTS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Flynn  |  Overall Experience 
Rating:
4.0

The staff was very friendly and answered all of my questions. Unlike a number of other places, they were able to get my signed up quickly. From start to finish, only took about 10 minutes.

Christopher Lopez  |  First Impressions 
Rating:
5.0

Angel & Justin along with Ray were amazing. Very and went out of their way to help. A great experience and would highly facilitative recommend them to anyone. Thanks so much.

RALPHJOSEPH GAMBALE  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

JEFFREY GEISLER  |  Overall Experience 
Rating:
5.0

I can't remember the guys name that helped me the past Saturday but he was awesome, very helpful and wasn't rude about it. Best customer service ever!!!!!! #uhauliswhereitsat#STAUGUSTINEFL

Jody Rogers  |  Online Move In 
Rating:
1.0

This place is ran by a family who all claim they’re a manager. They are never there during the hours posted, even though they claim to live on the property. Jason molock was very aggressive and cussed on the phone. He said he lives there and is always there…. He may live there but not there for business clearly. They completely lost all my information and I could not get to my unit, he did not attempt to apologize. He blamed it on the system they use, we spent 3 days trying to get someone on the phone. Will definitely not be recommending this business.

Victoria Baker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Preston Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tania Fader  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daniel valli  |  Overall Experience 
Rating:
5.0

The facility under past management was awful, but when you brought in Angel and her husband it was a 100% turn around for that facility. Those two deserve a raise and some time off.

ARMOND TOTH  |  Overall Experience 
Rating:
5.0

Sarah was amazing!! We needed an immediate solution to our moving situation. we were on a very short time schedule but at the very last minute she was able to accommodate us with a trailer and a storage unit. She went above and beyond all of our expectations. Thank you Sarah!!

scott cooper  |  First Impressions 
Rating:
4.0

Truck was in spot we were told to drop off. So we picked a parking spot for it.

Christian Nieves  |  First Impressions 
Rating:
5.0

Aside from payment increase we had a fantastic experience that you for taking care of our stuff

Lisa Mesmer  |  Overall Experience 
Rating:
2.0

trying to unload is terrible . no room to park and unload. UHaul trucks and trailers parked in the middle on both sides of the buildings. if someone is unloading you cant get by to get to your unit. or if your unloading you have to stop and move and then go back to your spot .

JEFFREY GEISLER  |  First Impressions 
Rating:
5.0

Angel and her staff were helpful and efficient

Steve Harrison  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Risa Beckham  |  First Impressions 
Rating:
5.0

Courteous and helpful staff

Steve Harrison  |  First Impressions 
Rating:
3.0

Light in unit did not work.

ERIC LIPSEY  |  Overall Experience 
Rating:
5.0

Just wish I did not have to keep moving my truck, so another truck could pass.

Vinice Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Geraghty  |  Overall Experience 
Rating:
5.0

Staff was friendly helpful.

David Lifka  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENNIS TUCKER  |  Overall Experience 
Rating:
3.0

The hall could use a little more light and it could be sealed better so that bugs and lizards stay out of your unit but other than that it was a decent space.

Frankie Perry  |  Overall Experience 
Rating:
3.0

I went to storage unitover the weekend to pickup a few items & noticed there was a red padlock & notified the office asap. I was informed the computer wiped out all of my contact info etc due to storm & I had to sign & complete etc. again. Needlelss to say, It was quite inconvenient & a hassle to repeat this process. Hopefully this doesnt happen again. The lady at front desk there was helpful & friendly.

VINCE GARCES  |  First Impressions 
Rating:
5.0

Great service. Fast and efficient leasing. Angel provided great service.

Ezra Magid  |  First Impressions 
Rating:
5.0

Very friendly management team

Michael Flynn  |  First Impressions 
Rating:
1.0

This has been the WORST Uhaul experience I have ever had. I get trucks fairly regularly and I just am not used to Uhaul falling down on the job in this way. I was over charged by $600.00 my vehicles were NOT ready when promised, I was delayed a day leaving and was still charged full price. Just inexcusable!

Melody Oakerson  |  Overall Experience 
Rating:
4.0

I had to wait 4hour for someone to open the building and check me in.

Kerwin Lindsay  |  First Impressions 
Rating:
3.0

The location is very congested.getting in an out and moving around on the lot is difficult.

Lelia Richardson  |  First Impressions 
Rating:
3.0

For the most part I had no issues with uhaul storage, there were a few items that seemed to have mold or something similar on them when I was moving out my things, most of those items have been in there for almost two years and Didnt have an issue with moisture, so I don’t know if maybe there was a power outage or something. Also when I was trying to cancel my storage I was unable to get ahold of anyone at the store itself even though it was 2 hours before closing, I called multiple times as well as my mom, I was always transferred to someone in customer service. I don’t know why I wasn’t able to get ahold of anyone at that location. Other than that it was good.

Mary Shipp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Maresco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Geraghty  |  First Impressions 
Rating:
5.0

Very nice and helpful

Marquita Bennett  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Candice Coy  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kim bugar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vinice Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORY JOHNSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mitchell Wisz  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Daniel Black  |  Overall Experience 
Rating:
5.0

The front desk personnel were knowledgeable and very kind.

Cheyenne Chandler  |  Overall Experience 
Rating:
4.0

A little costly for me but it worked out great. It was a clean place and very professional people. Thanks

JEFF SCHNITZ  |  Overall Experience 
Rating:
4.0

St Augustine facility was great others I dealt with only mediocre

gordon panter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA ATHERHOLT  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

maddison hunt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Edwards  |  Overall Experience 
Rating:
5.0

Easy process!

Everything Bagel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan Talbert  |  Overall Experience 
Rating:
5.0

My overall experience was excellent ! I had my things there for the better part of seven years. The facility was clean , dry , easily accessible and well lit. The staff was always friendly and answered any questions that came up during my time there. I would recommend the St Augustine location to anybody that values the above listed attributes. Thanks again,

JOHN OSBORNE  |  Overall Experience 
Rating:
5.0

The staff was great and I had a wonderful experience doing business with this company. Thank you for everything and to staff for all their help and with my needs.

Mark Weatherholt  |  Overall Experience 
Rating:
5.0

From day one this facility has taken care of me and all the staff have been kind and friendly. From calling and emailing about payment to rental of trucks I have never had a problem and always have been happy with doing business there. Only reason I left is I moved further away from the facility and takes me 15 min or more to get there and it is no longer convenient for me to use. Have nothing but great things to say about this U-haul.

Mike Redpath  |  Overall Experience 
Rating:
5.0

Ashley is a superstar

Randy Eugene  |  First Impressions 
Rating:
5.0

Ashley was the bomb, we rent uhauls all thru Orlando daily and none of em were as fast as this one.

Randy Eugene  |  Overall Experience 
Rating:
5.0

From the booking agents on phone to your people working onsite at the facilities are first rate in customer service. They made everything very simple.

Melissa Young  |  Overall Experience 
Rating:
5.0

My experience on 3/17/21 was perfect, the staff went above and beyond to meet my needs. She was very friendly and knowledgeable, the business had all the equipment I needed at a fair price. I will be doing business there again. Thanks!

Mark Weatherholt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JERRY POUNDS  |  Overall Experience 
Rating:
5.0

I just want to let you know that you’re on call 800 ladies are fabulous! as well as Ashley Kari and Megan who have been handling the rt1 Uhaul in Saint Augustine Florida! Everything Was handled with ease! It was quick and easy I really appreciate it I gave them all a 10!

Melissa Young  |  First Impressions 
Rating:
5.0

The lady was very helpful & pleasant.

Suzanne Chowaniec  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA TAYLOR  |  Online Move In 
Rating:
5.0

Enjoy their professionalism. Satisfied with their knowledge of all equipment at hand. Their commitment to their customers and their concerns. Keeping the area clean and organized. The experience of knowing my things are safe! Just one less thing to worry about. 👍

ANA DELGADO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH EDDLEMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james heritage  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Nastasha Carter  |  Overall Experience 
Rating:
5.0

Staff were great , place was always well kept.

Richard Velzy  |  Overall Experience 
Rating:
5.0

Shaun and the rest of the staff were always very helpful

John Connerton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marvin Pace  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SCOTT SILVIS  |  Overall Experience 
Rating:
4.0

Overall good group of staff workers and mechanics from Petier of Uhaul and storage of Jericho NY who really helped me out of pinch to the young man that gave me a storage space at closing time in Saint Augustine FL. However i can't say the same for My horrible experience at the Uhaul of Rockville cntr NY Thanks to a very rude and unprofessional male African american who should not be dealing with the public in my opinion.

OSCAR RIVERA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREG HARTMANN  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly. unit is easy to access, and move in was a breeze

Teresa Sebring  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eulogio Agno  |  First Impressions 
Rating:
5.0

The staff were very friendly and knowledgeable. The facility is clean and well kept.

BARBARA MCBRIDE  |  First Impressions 
Rating:
5.0

Good job

John Dunmire  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES HALE  |  Overall Experience 
Rating:
3.0

Dawn and her team at this facility are outstanding. Courteous,polite and always very helpful. The property is in need of some attention mainly the concrete drives are cracking up and the doors of some of the outside units are hard to raise without them coming out of there track. Also the property is wayyy over crowded with rental trucks and trailers.

Gregory Oppelt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JANINE LALIBERTE  |  Overall Experience 
Rating:
2.0

The general managers are friendly, proactive and over all excellent. My only concern was that ants invaded our storage and were all over our things on the wall shared with unit 22. We were very careful to not put any sort of food/etc. in the unit that might attract pests. My guess is that unit 22 has something in it. Again, the staff was great. Unfortunately the pest invasion made it a bad experience.

NATHAN BJORKLUND  |  Overall Experience 
Rating:
5.0

Site manager went above and beyond to assist me especially given the last minute change of drop off location. It really made me feel appreciated as a Uhaul customer

KATRINA SLATER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miguel Alpizar  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathleen Sheehan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Elkins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shelly winters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nadine McDonald  |  Overall Experience 
Rating:
5.0

Great staff , very friendly, made moving in very pleasant thank you very much you all rock

Mark Korte  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

brant Biehn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorothy Vetere  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Gurran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD BONIFACE JR  |  Overall Experience 
Rating:
1.0

After being a storage unit renter for over 2 years, using auto pay on my credit card, and a frequent renter of trucks by me and my son who own a business that requires truck rentals i checked out of my unit on the 29th of April, 2 days before the first. The employee gave me a receipt, showing no charge due for May. I advised him I was on auto pay and was worried that it might be taken out. He said no. Well, auto pay took the $170.00 for May. I called the local Uhaul number, talked to same employee, he said he was sorry but he couldn't do anything about it, and the manager was not available. I called the 1-800 number, and they said the local manager would call me within 72 hours. He did call, gave me the run around, said it had been more than 24 hours, so he couldn't do anything about it, and wouldn't do anything about it. I asked him if the unit was going to be rented now that it was empty, and he told me because it was no longer rented by me, it was available for rent. Wow. By the way, it took me 2 months to rent that unit in the first place, the larger units are always in demand. So I called back the 1-800 number, and was advised it was up to the local manager what would be done, and that was policy. I told them I wished to register a complaint about it, they advised me they would do so, and the local manager would respond to it within 72 hours. So far I have not received that phone call, which is just as well, it probably would not go well. I will NEVER use Uhaul again for anything, and will advise anyone who asks how poorly I was treated and how I was ripped off for $170.00 by Uhaul. Thank you for the opportunity to leave feedbakck.

Paul Wyland  |  Overall Experience 
Rating:
5.0

Some of the units have holes in the drywall.

BRIAN HICKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD BONIFACE JR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Bell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan Paschal  |  Overall Experience 
Rating:
5.0

All good; just a bit pricey. Thank you.

Donna MANNING  |  Overall Experience 
Rating:
5.0

Hands down the friendliest staff we’ve ever worked with thus far.

Matthew Spangler  |  First Impressions 
Rating:
5.0

Shawn and Dawn are great to work with. We did not want to use UHaul after a bad experience we had with the one off Blanding Blvd it they convinced is to allow them to make a difference and they did. Thank you both for a better experience and we will recommend your facility to others!

Peggie-Sue Moorefield  |  Overall Experience 
Rating:
5.0

Clean facility and friendly staff.

Paula Yeoman  |  First Impressions 
Rating:
4.0

Have used Uhaul for moving and storage several years.Satisfied.Probaboy will again.Not moving anytime soon,hopefully.🙂

kay romines  |  Overall Experience 
Rating:
5.0

staff is very helpful. After a bad experience with a different location this staff made me want to come back to Uhaul.

Peggie-Sue Moorefield  |  First Impressions 
Rating:
1.0

None

Amanda lininger  |  Overall Experience 
Rating:
5.0

.

Thomas Dale  |  Overall Experience 
Rating:
5.0

This has been the best move in Ove experienced in my life. Shaun and hos team are super!

PRISCILLA DREW  |  First Impressions 
Rating:
5.0

Very good

Dwight Mayes  |  First Impressions 
Rating:
1.0

Employee told me he had the storage unit I needed, hour and a half later he did not have what I needed big waste of time

Dennis Mahon  |  First Impressions 
Rating:
5.0

During hurricane evacuation there were wonderful

Tammy Tombroff  |  Overall Experience 
Rating:
5.0

GREAT experience. Very easy to work with

John Connerton  |  First Impressions 
Rating:
5.0

I so appreciate the kindness of the company and the professionalism o the staff!

Leonard Foster  |  First Impressions 
Rating:
5.0

Service was great Service was prompt they got me set with my storage space and everything I needed to go with it in no time at all Thanks to all that help

Trudy Schweinberger  |  First Impressions 
Rating:
5.0

We were very pleased with our experience. The staff is terrific.

brendan collins  |  Overall Experience 
Rating:
4.0

everything went well

Ramona Henry-Rodriquez  |  First Impressions 
Rating:
3.0

Access to the property and units is terrible due to all the trucks and trailers stored there. Please move all the trucks and trailers.

Gregory Oppelt  |  Overall Experience 
Rating:
5.0

Dawn, Dave and i believe Ryan were awesome in helping me secure the unit and explain the policy's.

Mike Redpath  |  First Impressions 
Rating:
2.0

Very dirty storage space Rat droppimgs on the floor and in the corners of the storage space. Will not use again.

Margaret Anderson  |  Overall Experience 
Rating:
4.0

Was a great place, nice and well kept

brad grace  |  Overall Experience 
Rating:
5.0

Wonder-full place

Jose SANTANA  |  Overall Experience 
Rating:
5.0

Dawn and Shaun Davidson were wondeful. Any questions i asked were explained very well and i felt i was dealing with 2 prople who really knew what they were talking about. They made it a very pleasant

Margaret Anderson  |  First Impressions 
Rating:
5.0

Helpful as always.

William Boling  |  Overall Experience 
Rating:
3.0

none

Russell Kriebel  |  First Impressions 
Rating:
5.0

good job

Willa Scott  |  First Impressions 
Rating:
3.0

I thought that the grounds could have been better maintained. My unit collected many leaves due to poor weather stripping. Friendly staff. Monthly payment too high for size of unit.

Mark Konick  |  Overall Experience 
Rating:
5.0

Truck Return was quick and easy. It's nice to have no problems after a long drive.

thomas luechtefeld  |  First Impressions 
Rating:
3.0

I thought the cost was high for the amount of space in the unit. The fact that it is so close to where we live was the reason I chose to use this facility.

Cheryl Williams  |  Overall Experience 
Rating:
4.0

Good service

robert carroll  |  Overall Experience 
Rating:
5.0

Everyone I dealt with was very polite & helpful. Would highly recommend this location. Anthony K

ANTHONY KARAS  |  Overall Experience 
Rating:
5.0

Nice and friendly staff. Only wish is that it's more centrally located in St. Augustine, FL.

Huan Tsai  |  Overall Experience 
Rating:
5.0

Everything went smooth

Raymond Akerman  |  Overall Experience 
Rating:
5.0

Great

Joao Gaspar  |  Overall Experience 
Rating:
5.0

Great people running this business

Chadwick Curley  |  Overall Experience 
Rating:
5.0

Friendly people to work with. Would use again.

John Altman  |  Overall Experience 
Rating:
5.0

nice and easy

STEVE ROTHMAN  |  Overall Experience 
Rating:
4.0

Facility is fine. People there are great. Your computer system sucks to no end. We cancelled before billing cycle yet I received notices again and again. Improve your system!!!

Greg Neuhaus  |  Overall Experience 
Rating:
5.0

Very nice manager. Very accommodating.

Kasandra Cowart  |  Reservation 
Rating:
5.0

The staff was very polite and accommodating.

christine mcgrath  |  Overall Experience 
Rating:
5.0

Great place.

Huan Tsai  |  Overall Experience 
Rating:
4.0

Good price and great people

Lehner Lawrence  |  Overall Experience 
Rating:
4.0

The staff were very polite and professional.

GLENN SPRAGUE  |  Overall Experience 
Rating:
1.0

Told they had climate control in size i needed. Got there and they did not. Cost me 100's of dollars for movers and then has to get movers again to move my stuff again to climate control. Never again.

Gwendelyn Russell  |  Overall Experience 
Rating:
5.0

John was awesome! He explained the whole process to me and got me on my way to load and bring my stuff back to my storage unit!

Joyce Bright  |  Reservation 
Rating:
1.0

Where do I start? What a fiasco. Never again. Spent most of the day with 4 storage rentals.... and 4 total screw ups. In the end I shoved a tall armour in a space with just a door, won't fit!

Gwendelyn Russell  |  Reservation 
Rating:
5.0

Friendly!

Yvette Powers  |  Overall Experience 
Rating:
5.0

This particular location is above par compared to others I have dealt with. I would definitely recommend!

Sara Walley  |  Overall Experience 
Rating:
5.0

Friendly staff and very accommodating.

Debra Sheets  |  Overall Experience 
Rating:
5.0

I was very happy with everything.

Mildred Evelyn Wolski  |  Overall Experience 
Rating:
5.0

Gloria was very helpful to me throughout my rental. She was always friendly and easy to work with.

SHARON BOULWARE  |  Overall Experience 
Rating:
3.0

There was a discrepancy in the unit reserved & what was available upon arrival. After several phone calls to customer service it took a letter to the CEO to get the issue resolved efficiently.

Lindy Eake  |  Overall Experience 
Rating:
5.0

we ran out of room moving my son home after college graduation and they were wonderful and saved the day!

Laura Mock  |  Overall Experience 
Rating:
3.0

Need to be able to access from the metal pull down on the smaller storages with employee supervision wider doorways by 1 1/3 inches

Jacob Baum  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

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