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Michael SCustomer Reviews for U-Haul Moving & Storage of Safe Harbor
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast and easy. Also convenient. Great experience. No stress. Easy acsess. Friendly and hard working staff. No worries.
Michael S | Overall ExperienceAll good but sometimes difficult to reach the team by phone. Ever thought of giving managers a company cellphone and making the number available?
Kenneth R | Overall ExperienceI've moved alot and have needed a bunch of storage units in the past. This one was by far the best! Check in online took a minute. So easy. Every employee would wave and or say hello. Even on move out Jules stopped in the middle of getting a truck rental ready and helped me check out so I didn't have to wait. She didn't even get upset or annoyed. Super clean and the doors had no rust and we're easily locked. Thank you I can tell when a place is run well and employees take pride in their work!
Gerard T | Overall ExperienceWas treated very well at this facility.
Patsy J | First ImpressionsThe new manager and previous manager have been extremely helpful and polite. Wonderful customer service and nice clean and convenient location.
Heather S | First ImpressionsThe staff is very friendly and helpful specially Sunday, she is wonderful when she answers the phone you could tell she has a smile on her face and the rest of the staff are very nice.
JULISSA M | Overall ExperienceGreat facility, great service - would highly recommend
ED H | Overall ExperienceFantastic, highly recommended
Antonio G | Overall ExperienceThe managers of the location have always been awesome to work with!
Adam M | Overall ExperienceThere were multiple occasions I was unable to access my paid space and/or exit with my boat due to using my space for others’ vehicles/boats or clogged drive/entrance. Manager mentioned crediting my account to remedy, however I was never informed/confirmed that such credits were applied, quite similarly to never receiving phone call regarding account closure that was promised by uhaul customer service.
Christopher B | Overall ExperienceI reserved a 5x5 unit online. Came in to pay and store my stuff. Went through all the paper and paid but long story short, the unit I was assigned was full of stuff. Unfortunately for me, it was the last one. He offered me a 5 x 10, for the 5 x 10 price, which I declined. At the end of the day, he refunded my money and confirmed availability at a nearby Uhaul place. On the way there I saw Lakeside Mini storage. They had a larger unit that was cheaper than Uhaul’s smallest unit. Go there. I did!!
Lisa M | First Impressionsmy bin D421 had problems with mice, spiders and leaves
JASON A | Overall ExperienceClean place !!
renaldia c | Overall ExperienceStaff was very helpful
Alan L | First ImpressionsNeed to open earlier for drop offs and pickups
james d | Overall ExperienceThe staff and team are excellent, nothing but positive things to say.
RANDY B | Overall ExperienceThe 5 x 10 unit I had was severely overpriced for the area and the competency of the staff. Over the period of three years, I never once received a direct answer for any questions in less than 5 to 10 minutes....if they were even able to answer it. I had to make 4 trips to setup autopay. Couple the above with the entry gates being blocked 85% of the time and the rented unit always having a truck blocking it. I would have to go to the office to ask them to move a truck every time so I could access my belongings.The unit was fine but slightly overpriced. The service is why I left. I would be embarrassed if this was my staff. They are friendly and polite, but lack the skills to do the simplest tasks. I have high reservations against recommending this location. Staff needs to be trained and tested or replaced. Wish I speak more highly of this experience.
gage g | Overall ExperienceToo many trucks parked on corners of buildings and in the spaces closest to the doors preventing ease of access when trying to get the truck in to unload.
Amiee R | First ImpressionsHannah was very helpful. Even very late night on the weekend.
Travis K | Online Move InThe staff here work extremely hard and are very freindly. Although, there needs to be more employees on each shift. Understaffed would be an understatement. I'm a regular at this location with 5 storage units and frequently getting trucks. During busy hours, it's very difficult to get in and out of the facility because of a lack of employees able to service the desk and check in vehicles at the same time. Again, the staff works very hard but there's only so much one or two people can do.
David F | Overall ExperienceFront desk Staff was super friendly and helpful even when very busy close to closing. Our portion of the F building, (401). Seemed warm compared to the 300 section, may want to check the air for that area
Robert B | First ImpressionsThe only complaint was due to poor communication regarding the drop off of the UHaul that I drove to your facility. I was told that I could leave it there but there was no confirmation of the arrangement once I arrived.
John B | Overall ExperienceThe requirements for completing a rental should be disclosed at the time of reservation. It is very disconcerting to be told at check-in about the need for 2 alternate contacts, and for home owner's insurance policy details. For people who may not have permission to use other people's contact information in advance, this is a very uncomfortable and inconsiderate imposition. Further, it feels like a form of economic duress to refuse to complete the rental without the information for someone who does not have these alternate contacts. These type of requirements could easily be noticed in advance or during the reservation process and a customer could make a decision about how they wish to proceed. At the time of check-in, the customer often has their belongings in a rental moving vehicle with cost implications, as well, they may not have any other option for storage which forces them to find some way to comply with your requirements. They literally have little or no choice except to agree to your terms at that point. That feels very much like duress.
THOMAS L | First ImpressionsAll my my belongings were affected by the paint on the concrete wall inside of my unit. Seems the wrong kind of paint was used on the porous material on an exterior wall. It began rotting off and got white paint dust all over my items and myself. I had to breathe in the paint dust while clearing out my unit. The place was very expensive. Furthermore the entryway was most commonly blocked by large uhaul trucks and trailers so I would have to wait to access the unit for someone to come move the large vehicles.
MATTHEW G | Overall Experiencei will never use u haul for anything again , moving OR storage
Tara P | Overall ExperienceThis particular storage facility has extremely borrow aisles.
CYNTHIA B | Overall ExperienceNice facility excellent customer service
Nichole D | Overall ExperienceWe kept a storage unit here for many years & only discontinued because we moved. We were very satisfied.
CATHERINE S | Overall ExperienceVery polite and helpful staff, easy move in process
Sandy M | First ImpressionsThx Kyle- great help
craig g | First ImpressionsI rented from Life storage before and when I moved out, it was pro rated. It was a bit of a disappointment that I had to pay for days that I did not use.
Joshua B | Overall ExperienceAs always, this U-Haul experience was outstanding. Every time I have used U-Haul for storage, a rental truck, or a trailer, my experience has been wonderful. I am a loyal customer and appreciate your performance and professionalism. Well done as always. N. K. Angel
Norman A | Overall ExperienceKyle and staff were helpful and very respectful! Move out was easy and Kyle the manager was available after hours! I highly recommend this facility! It’s nice to business with great people! Even the cleaning lady was very helpful. She showed me the dumpster location and cart to hull boxes that needed discarded.
Alexis S | Overall ExperienceWe are so pleased with the entire experience. Thank you.
Charley H | Overall ExperienceKyle and the whole team are the absolute best. From start to finish, a great experience. A special shout out to Larry-whatever he’s being paid, it isn’t enough!! The whole crew there deserves a pay raise, honestly.
james w | Overall ExperienceGood
Troy S | First ImpressionsThe staff here, especially the manager Kyle are great. Always willing to help and go the extra mile.
Angelo G | Overall ExperienceJust moved in have not had enough experience to have a good opinion. The initial storage unit was too small, the nearest facility with a large enough unit was 10 miles away resulting in miles for the truck being exceeded and a 50.00 additional charge felt this was unfair
Claybon M | First ImpressionsThe only problem I have is the aisles you drive down are incredibly narrow, I got the truck stuck, and everytime I've been there someone was trying to unwedge a truck or car from an aisle. The truck drop-off at the front is a flipping nightmare. Trucks being returned, quickly clog up the drive way in and out of the storage yard area. I am literally terrified I will be trapped in the storage yard because of the trucks cluttering the front parking/drop-off area. I would still recommend this facility to anyone!!!
CYNTHIA B | First ImpressionsAfter finally getting the truck emptied, we got stuck trying to get out. There is no room for people to leave trucks that are dropped off. We had to creep our way out. This place is great, but needs a bigger pick-up/drop-off space.
CYNTHIA B | First ImpressionsVery accessable and user friendly facility. It was a great place to keep my boat for the summer The staff was very helpful and professional. I would recommend this facility to anyone .
Tim C | Overall ExperienceKyle Firman Has been extremely helpful, courteous and going above and beyond To make sure we had adequate space. We would highly recommend Kyle as our go to person.
carol t | First ImpressionsAll of the staff at the 9208 Westmoreland Rd. facility were very helpful and dedicated to getting their tasks at hand completed in a fast and professional manor. I was a tenant from Nov. 2021 to Aug. 2022, no problems at all. Unit stayed dry and rodent free. A special thanks to, Kyle, for his assistance on Wednesday, Aug. 17.
RAY M | Overall ExperienceStaff and facilities were fantastic Thanks
Fred M | Overall ExperienceThe staff was very friendly and helpful. The facility has easy access to enter and exit.
Tim C | First ImpressionsKyle and his staff were excellent to work with and provided top notch customer service. I had a great experience at the facility and would certainly use again or highly recommend to friends and family.
Keith C | Overall ExperienceEvery month I signed up for auto pay and every month I was charged a late fee. I called costumer service 3 times asking for assistance. On the third call the person told me there was an error with my card info. But she could not refund the late fees. Last month the location manager refunded the late fee for June. I appreciate the refund. However, uhaul has been a very difficult company to work with. I moved out as quickly as I could. I do not plan to use uhaul storage again and would not recommend.
Gena H | Overall ExperienceKYLE Is awesome
Antoine W | Overall ExperienceNice clean storage facility Helpful friendly staff Well lit and maintained Highly recommend
CARL H | Overall ExperienceI reserved my space online at a specified rate but when i moved in the rate had increased by $30. It would have been nice to have honored the rate at booking.
Jessica M | First ImpressionsNo lights in storage units. No online to my bill & agent could not help with that.
Kissi R | First ImpressionsQuick checkin and checkout and friendly desk workers.
Jeremy H | Overall ExperienceKyle did an awesome job and provided excellent customer service! As a business owner, I appreciate and can tell he knows how to take care of his customers.
Ryan S | First ImpressionsTaylor did a great job in helping me with my moving needs. Courteous and knowledgeable. Very helpful
CLYDE L | First ImpressionsSuper! Staff is excellent. Taylor is great
Craig H | Overall ExperienceMobile app updates to chat with store locations instead of routing to call center to deliver the best experience
Michael O | First ImpressionsI didn't get the lady at the desk name, but she made it so easy and quick. This was the best move-in experience I've had.
Kashima W | First ImpressionsGreat service. Great facilities
Craig H | First ImpressionsTrying to log into the system to set up my account prior to check-in was awful.
Michael N | First ImpressionsStaff was very helpful. But could use more help. Understaffed.
Bill S | First ImpressionsI’ve transferred to a different storage unit that has 24 hour access, is well lighted (my last unit inside is dark) and one that is kept cooler. Our family has had multiple storage units with you, at this location, for about 4 years; when our temp control a/c was out for months, you did not notify us about the situation. When we discovered it by visitation, you would not discount our temp control rental. Quite a few items are ruined due to heat exposure of our units. The last straw was checking out yesterday a day past our monthly renewal and NO prorated refund. There is no one to talk to per phone or email in the office. Communications are dead since Karen Moore departed. She was a caring, devoted employee that kept this location in top order. What a loss. I’m disappointed with your direction of your company.
Shaun S | Overall ExperienceFriendly courteous staff, facility clean, easy access, great customer service.
Diana S | Overall ExperienceFriendly staff. Convenient location. Great rates.
Angelo G | First ImpressionsThis place is never available by phone. I have waited up to an hour to speak with someone and they said I have to contact directly. That was the number I dialed!! I have always had to wait in store for a live person to appear. I arrived 15min before closing door was locked lites out. I was overcharged for a unit and still have got no resolution.
carla t | Overall ExperienceThe staff was very helpful.
darryl s | Overall ExperienceA little confusion with availability of smaller unit but all worked out well.
Aline G | Overall ExperienceExcellent service
Blanca D | First ImpressionsGreat customer service with inside staff!!
Cierra G | First ImpressionsPrices seem high compared to what I am used to up north, but it is what it is. Clean, convenient and easy to get to from where I am staying
Joe B | First ImpressionsI don’t remember his name, but the guy working was extremely helpful and provided great customer service. He was dealing with multiple customers/situations when I arrived to pick up my uhaul (another person picking up a truck, a woman who’s car battery died while her car was parked outside her storage unit, and a man picking out boxes). He multitasked and prioritized well providing superb service to us all. When I arrived again to unload my truck in my unit, he was helpful answering my questions and provided quick service while being efficient again. I’ve had multiple experiences with other storage units and this was by far the best service I’ve had. I’m glad I chose this location and hope the person working is commended for his customer service. He was the guy working on the morning of 6/5.
Cameron S | First ImpressionsIt has been a privilege working with Robert and the team at westmoreland.
AJ T | Overall ExperienceBoth the site and the staff were very good!!
Eric P | First ImpressionsBoth associates at this U-haul on Westmoreland Rd (5/15/21) were very friendly and helpful. John even took me to see the actual unit I was considering renting. Easy online process - no hassle! Appreciate the free lock!
Jeanne F | Online Move InReally helpful and friendly staff, smooth move-in experience and VERY clean facility!
Lisa M | First ImpressionsI was well taken care of when I has questions or issues. Karen was always willing to help me out. Great customer service...
darren b | Overall ExperienceKaren was always helpful and available .
DANIEL P | Overall ExperienceI love this facility! Karen and the entire team were great to both me & my family over the past 2 years. This will always be my go to storage and rental location for sure.
keyia M | Overall ExperienceKaren and her team are exceptional! Always go above and beyond if needed. Second time renter... I will be back !
Gail H | Overall ExperienceThe manager Karen was awesome and very helpful. She was prompt in helping to resolve any issue.
BETH B | Overall ExperienceGreat, use your facility again in a heart beat!! Thank-you for your service!
David R | Overall Experiencemelissa did a wonderful job. she was clear and very helpful!
JANET M | First ImpressionsClean facility and friendly staff.
bob w | First ImpressionsKaren and her team are fantastic!! A pleasure to work with - thank you!!
DANIEL S | First ImpressionsMade the process really easy for seniors!!
David R | First ImpressionsMy favorite U-Haul location. :)
keri w | Overall ExperienceI would like to let you know how happy a was at the storage center. Karen Moore gave the most professional service and her team was very helpful. Checked in and had no problems when I checked out. I was there for for 1 1/2 years.. Thank you Ellen Shaw
ELLEN S | Overall ExperienceThe team at this facility dfntly functions off of 'TeamWork'! W/the leadership of Ms Karen, you can see why vehicles are constantly going in & out. As far as being secure (any improvements)... I do not see any. Always clean, well lit, quick to resolve an issue, & they made the customer feel like their their time 'is' important. The way that I saw them take care of the customers (like a Nascar Pit crew), showed me how they value their facility!!!
Lee H | Overall ExperienceKnowledgeable and helpful manager. Excellent. Thank you
margaret b | Overall ExperienceI stored my boat there and ran into several issues. First, on numerous occasions I could not either get my boat out or back in because of your rental trucks blocking the driveway gate. Second you rented a space directly across from me to a boat that was to big for the space and it hung out into the drive which made it almost impossible to get my boat out. Too many hassles for me. I found another place.
steven k | Overall ExperienceMy only concern is the parking or lack of Sometimes it’s too congested and no where to park/wait Otherwise it was very good experience
mary s | Overall ExperienceWhen my reservation was given away at the 855 Concord location, I had to find another large space immediately, as I was in a loaded vehicle. The staff at Safe Harbor was very friendly and helpful and much appreciated. I really was hoping this feedback was for the other location, because I'm exceedingly angry still with them.
Jennifer B | First ImpressionsGreat to work with. Worked well with our remodel and sale of the house.
JANET f | Overall ExperienceGreat service. Helpful employees!
june b | First ImpressionsThe staff was always helpful and nice to deal with. The facility was always accessible, neat, and clean. I had to leave due to downsizing. Thank you for a great experience with your company. I will recommend to my friends. Thank you
ROSS P | Overall ExperienceWe had a wonderful experience setting up our storage unit. Karen Moore who is the epitome of professionalism, efficiency, and knowledge, helped us. She was also very friendly, which is nice; most customer service is not at that level. For this reason, I will recommend this U-Haul location.
Therese S | First ImpressionsHelpful, friendly staff and great location.
Wendy T | First ImpressionsWe also used the recommended movers through uhaul. They were so professional, organized and amazing movers and packers. What a great experience!
Shaun S | First ImpressionsThis location definitely gets my recommendation:super clean and modern—plus a truly great staff. Much more (and much better) than your average storage shed!
Jason M | Overall ExperienceGreat service, great staff; I never had a problem. I contacted staff a few times with requests over the years and was always well taken care of. Thank you all for your hospitality and great consideration.
Patrice B | Overall ExperienceGreat Customer Service. Great deals.
Carol R | Overall ExperienceExcellent
Eugene B | Overall ExperienceCustomer service and courtesy were outstanding. Thank you so much for making a difficult task easy.
Carol R | First ImpressionsFulfilled our needs. Thank you
Elaine B | Overall ExperienceAll my storage needs were met. Everything was convenient and easy, including the website.
robyn m | Overall ExperienceThanks again!!!
Crystal O | Overall ExperienceGreat Staff!
Gary S | First ImpressionsVery professional
Robert D | First ImpressionsExcellent service!!!
delphine E | Overall ExperienceKaren was very helpful.
Dennis R | Overall ExperienceThe staff at U-Haul in Huntersville used my credit card number without permission to put a charge on my account for $178. They are thieves. If you have used their facility CHECK YOUR card transaction!
Kele L | Overall ExperienceThank you!
Justin N | Overall ExperienceFriendly fast attentive service however there are smaller spaces offered but not available at this time but there is no waiting list that my name could be put on for when one comes available.
steven k | First ImpressionsKaren the manager is very helpful and accommodating
Kathy S | Overall ExperienceI’ve had my items in the climate controlled unit for only 3 days and every time I go to the unit, it’s over 80 degrees in the building. I’m not able to get through to the main office and am concerned.
KELLY C | First ImpressionsStaff is very helpful.
Dennis R | First ImpressionsThe team is always pleasant and helpful! Customer service is top notch! I didn’t have any concerns with leaving my boat there as security measures were in place.
STEPHANIE P | Overall ExperienceRecommended
MARC S | Overall ExperienceKaren and Rob do a wonderful job with the customers. I enjoyed knowing them.
BRIAN M | Overall ExperienceVery helpful with truck rentals and worked with me to go with the best options for best rates. Great friendly staff. Highly recommend. Great place to hide your mid life crisis: Harley,classic car, etc
Andrew G | Overall ExperienceLOVED IT!!!
monica m | Overall ExperienceKaren was great!!!!
John M | First Impressionsgreat friendly staff. Been coming here for almost 20 years. We have always had wonderful service and equipment. A+ in our book.
gael s | Overall ExperienceVery easy to do business with Safe Harbor U-Haul - I would highly recommend. Only drawback is how crowded the entry/exit area always is. Lots of vehicles trying to jam into a small space.
Steven B | Overall ExperienceGreat experience
TORY R | Overall ExperienceMy experience with the Uhaul location off Westmoreland was excellent. They helped me throughout my move from Charlotte to Huntersville with everything I needed. I would highly recommend.
Amy D | Overall ExperienceMy experience was outstanding Karen was very helpful
fred c | First ImpressionsThis facility is the best! Karen Moore is one of the most customer friendly associates I have ever had the pleasure of working with.
Laura M | First ImpressionsUHaul made it easy and convenient to move my things.
Amy D | First ImpressionsKaren is the best manager in the U-Haul system!!!
Jamie M | Overall ExperienceWe had our furniture stored in a 10 x 30 temperature controlled storage unit for 10 mos while we waited to have our house built. I could not have chosen a better place to store our stuff.
Andrew M | Overall ExperienceI think the security and accessibility are great for the price and location. I would recommend UHaul for anyone needing storage in Cornelius
Wes D | Overall ExperienceThe staff here is very accommodating and so friendly. I would recommend this location to everyone.
victoria B | First ImpressionsUnbelievably expensive...
Henry B | Overall ExperienceStaff friendly and units are clean
gina b | First ImpressionsThanks
Dennis B | Overall ExperienceExcellent all around, thank you!
Savannah S | Overall ExperienceThey always di a great job here at this location
Eugene B | First ImpressionsThe people at this location were awesome!
monica m | First ImpressionsGreat facility very helpful
Dennis B | First ImpressionsWe have dealt with Karen several times and she is a complete asset to the company
kara m | First ImpressionsKaren and the stall are very helpful and friendly.
Charles C | Overall ExperienceVery friendly and helpful staff!
Patrick W | Overall ExperienceKaren was very helpful when I arrived and helped me unload my car and allowed me time to unload the truck into the storage unit.
Matthew A | ReservationHad no problem from start to finish. The staff at both places was excellent no problems no incidents nothing
Charles C | ReservationEveryone was very nice and Accommodating. Karen was especially helpful. I will use you again. Becky
Becky W | Overall Experience.
Kellie M | Overall ExperienceThank you to Karen and two of her staff Robert and Mike, whom I personally worked with, for being professional, courteous, and always available to answer all my questions. Positive experience
MARY C | Overall ExperienceVery helpful with my move and with renting my storage unit!
Matthew O | ReservationKaren is absolutely AMAZING. Because of her, I will definitely use this facility again. She is a true asset to your business. Very accommodating and she makes the experience personal
newell b | Overall ExperienceWe enjoyed the experience and convenience of working with this group.
michael n | Overall ExperienceYou billed me for rent, and took my payment, but had auctioned my stuff. I've been paying on that place for like 10 years. My bank changed cards - and you sold my stuff over like a months rent Thanks.
HENRY F | Overall ExperienceThe monthly email payment reminders were very helpful.
jerome m | Overall ExperienceI never once in over 4 years did I ever think my belongings were at risk. The grounds always looked good when ever I needed to visit. Thank You for your professionalism!!.......Tom
TOM H | Overall ExperienceThis has been my second experience renting from UHaul, the first being a few years ago. When I went to make arrangements for a this short term rental, Karen remembered me! A-plus customer service!!
NANCY C | Overall ExperienceExcellent facility, excellent staff!!
Tom A | Overall ExperienceEasy access for loading & unloading.
gerald r | Overall ExperienceWould definitely use Ihaul again
Kathleen M | Overall ExperienceMy trip from North look to Charlotte went smooth as silk. Will recommend U-Haul to my friends in the future.
anthony o | Overall ExperienceI had an excellent experience at Safe Harbour U-Haul on Westmoreland Ave. in Cornelius, N.C. for close to one year. Everyone in the Front Office couldn't have been more helpful. I highly recommend !
lynette m | Overall ExperienceGreat customer service.
Michelle B | Overall ExperienceWe have rented a climate controlled space for years for our business and have always been pleased with the level of professional communication and service
DONNA W | Overall ExperienceOverall, positive... Found a much larger space that was temp controlled and closer for the same price. Access card didn’t work and had to go into office and exchange it. Specific lock type required.
DAVID A | Overall ExperienceVery friendly and helpful staff! Rented a unit and two trucks, very convenient & affordable. Definitely recommend this facility!
Andrea C | Overall ExperienceThe entire staff from start to finish was A+
Joseph K | Overall Experience