Customer Reviews for U-Haul Moving & Storage of Safe Harbor

5,036 reviews

9208 Westmoreland Rd   Cornelius, NC 28031

(704) 655-8312

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(704) 655-8312

9208 Westmoreland Rd
Cornelius, NC 28031

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

was super help full and had everthing we needed

CHRISTOPH LAUREIGH 
Rating:
5.0

Manager Dra was very helpful with the process He was very patient and explained everything well with every question I had Great manager!

Cameron Stipp 
Rating:
5.0

Customer did not leave a comment.

Timothy Park 
Rating:
4.0

Customer did not leave a comment.

Linda Need 
Rating:
5.0

The staff was very polite and helpful.

Doug Maize 
Rating:
5.0

TRAILER HAD ISSUE WITH RAMPS, RAMP KEEPER BROKEN. NEEDS TO BE FIXED BEFORE NEXT RENTER. When I checked trailer out Friday night everything went smooth. Until the next morning loading car on, noticed ramp keeper cracked and hanging on. When loading car ramp slipped out of hold and fell. Keeper completely broke off. No issue, got the car on trailer and used a ratchet strap to hold ramp in. THIS NEEDS TO BE FIXED BEFORE NEXT RENTER.

Niall Odonoghue 
Rating:
5.0

Customer did not leave a comment.

Nicholas Cruz 
Rating:
4.0

Busy, but it was Saturday. It was handled pretty well.

william hyatt 
Rating:
5.0

Very prompt and courteous service. Keep on doing what you are doing.

Charles Ephland 
Rating:
5.0

Customer did not leave a comment.

Eric Davis 
Rating:
5.0

Customer did not leave a comment.

Ronald Nutt 
Rating:
3.0

The person receiving the truck met me outside so I didn't see inside the shop. She was very rude.

Borden Hallowes 
Rating:
3.0

Was treated very well at this facility.

Patsy Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RODNEY RUSS 
Rating:
5.0

No issues; customer service at departure and arrival were excellent

Annamaria Mastronardi 
Rating:
2.0

Customer did not leave a comment.

Jeff chauvin 
Rating:
4.0

When we returned our truck yesterday afternoon (3/16/24) the lady was very rude. She wouldn’t let us “check it in” she just said to “go put the keys back in the truck”. Had she done her job and let us check in with her we would’ve noticed we left our (personal) moving blankets in the back. She then proceeded to charge us a “cleaning fee” for removing 2 little blankets. The truck was otherwise very clean and was returned in the condition it was rented from. I would like you add that the younger man we had during morning pickup did a great job. I’m not sure what this ladies problem was but if she hates her job this much she should find elsewhere to work. :/

Gary King 
Rating:
3.0

Mobile app didn't allow me to pick up truck without going into office. Starr were nice and helpful. Truck was old and not particularly clean.

Randall Rogers 
Rating:
5.0

The U-Haul app made checking in a little more complicated than it needed to be. There was only one person working so the wait was a little longer than expected. Luckily, the associate at the counter was efficient and effective.

Clifton Patterson 
Rating:
5.0

Service was excellent. Highly recommend this location.

Chester E Naramore III 
Rating:
5.0

Customer did not leave a comment.

Scott Weber 
Rating:
4.0

Customer did not leave a comment.

carol tompkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen Shope 
Rating:
5.0

great service!

Nicole Storey 
Rating:
4.0

Customer did not leave a comment.

Valentyna Harchenko 
Rating:
4.0

Customer did not leave a comment.

bryan zachary 
Rating:
5.0

Customer did not leave a comment.

Joel Cadena Olmos 
Rating:
5.0

Please keep hiring young people like the young lady who helped me. She was amazing.

Deondre Gaines 
Rating:
5.0

Customer did not leave a comment.

Timothy Quaye 
Rating:
5.0

Customer did not leave a comment.

Ryan Borawski 
Rating:
5.0

Customer did not leave a comment.

denise engel  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Harrietta Simmons 
Rating:
3.0

low staffing at times means waiting for someone and not notes that they are away or working with others. A bell or something to alert staff that someone is in the office would be beneficial.

Michael Mahar 
Rating:
4.0

Customer did not leave a comment.

Carl Shifflett 
Rating:
5.0

Remain friendly, fast, and cost consciuos.

Barbara McKinney 
Rating:
5.0

NA

Gloria Pinson 
Rating:
5.0

Great Staff. Thank you for hiring such wonderful People.

Suzanne Thurman 
Rating:
5.0

Everything was excellent! Great staff.

Richard Angus 
Rating:
5.0

I do think the truck that I rented needs a tuneup. It did make a very strange sound while driving, and the right side mirror would not stay in place. The staff was excellent, and the office was kind and clean. I enjoy renting from the Westmoreland location.

Kathryn Lempereur 
Rating:
5.0

Customer did not leave a comment.

Bradley Proctor 
Rating:
5.0

Customer did not leave a comment.

Tim McGinley 
Rating:
5.0

Excellent. Guy was busy but did a great job of working through the customers and keeping everything moving. He handled everything like a pro.

Michael Pickard 
Rating:
5.0

Customer did not leave a comment.

james russell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim Fitz 
Rating:
4.0

My only complaint at this location is the parking. Great service all the time.

Gary Bryant 
Rating:
4.0

Overall it went well and the staff were super friendly. The online check in was slow and clunky. It would have been quicker to go inside and handle in person. The truck itself was fine. There was a light on from the start about RR tire needing air. There was also another light on on the dash.

Brent Beckham 
Rating:
4.0

Keep on doing. Employees were congenial and polite.

Stanley Reiber 
Rating:
4.0

Site needs more customer parking.

James Williams 
Rating:
4.0

Very friendly and efficient service.

Sandra Boerst 
Rating:
5.0

Customer did not leave a comment.

LYMAN WILKINS 
Rating:
5.0

More parking

matthew faulk 
Rating:
5.0

Everyone who works here is so friendly and professional

AnnMarie Hudson 
Rating:
5.0

Customer did not leave a comment.

Christina Jeffrey 
Rating:
5.0

Customer did not leave a comment.

JOHN CLARK 
Rating:
5.0

Uhaul now forces the customer to pick up and drop off where Uhaul wants, not necessarily where the customer wants. Years ago, before customer service took a hit for profits, Uhaul would make sure it had the equipment you needed at the location you wanted.

Harold McClain 
Rating:
5.0

Appreciated the attention by staff as soon as I walked in. Very helpful and professional. Got out and back in with no wait or glitches. 10’ truck was just the vehicle for our purposes. Thanks for being open on Sundays!

Robert Inskeep 
Rating:
5.0

The new manager and previous manager have been extremely helpful and polite. Wonderful customer service and nice clean and convenient location.

Heather Skuggen  |  First Impressions 
Rating:
5.0

Keep up the good work...

Selene Cypress-McNairy 
Rating:
5.0

Customer did not leave a comment.

JAMES NELSON 
Rating:
3.0

The young lady who checked me in was very professional, courteous and friendly.

Kathleen Rissberger 
Rating:
3.0

Customer did not leave a comment.

Robert Guarino 
Rating:
5.0

I have used this location twice during my move and may have need to again. The staff is extremely helpful and friendly, we love this location!

Kimberly Botters 
Rating:
5.0

Customer did not leave a comment.

Roger Hockett 
Rating:
4.0

Please stop recommending Greater Moving Company. There service was horrendous

Natasha Harper Hawkins 
Rating:
5.0

Customer did not leave a comment.

Daniel Wallace 
Rating:
5.0

Customer did not leave a comment.

Mike Shula  |  First Impressions 
Rating:
5.0

Very Friendly and Helpful staff employees!

leroy grismer 
Rating:
5.0

Extremely professional service, and very informative and patient

Mike Shula 
Rating:
5.0

Have always had a great experience with the staff at this location. They are very kind and helpful!

Shannon Vannelle 
Rating:
1.0

Very rude customer service. Employee was not helpful and rude when being asked questions pertaining to her job and how to return equipment.

Eddy Medrano 
Rating:
5.0

Customer did not leave a comment.

Vickie Shahady 
Rating:
1.0

Yuri Wilson was absolutely disrespectful to be. She stated, " I will not take care of you and waved me off." Several other people that was white came in and did not get that response. She told me she was done for the day and was the only person working and did not have time to fill my reservation. The uhaul people told me she cancelled the reservation so I told them how she was treating me and they gave me a new location to reserve at. It was absolutely horrible

Alisa applewhite 
Rating:
5.0

The young lady running the business is fabulous, smart, professional and hard working. This is by far the best U-haul location and provides unbelievable service. M. Shaw

MARTY SHAW 
Rating:
4.0

The girl who came in on her day off on Sunday was so nice and professional. Even with rude customers ahead of me. Just refreshing how she was so helpful

Scott Kwait 
Rating:
5.0

I’m not sure of the girls name that works here, but this was the second time she has been working there solo and she is amazing at her job. Obviously she is overwhelmed and there needs to be more staff on hand, but it sounded like both times she was in a tough situation having to be there solo (no shows and call-outs) and she pulled it off beautifully. Really appreciate her Customer Service, work ethic, and Calm under pressure. Give that girl a raise!

Clayton Russell 
Rating:
4.0

The only issue was that the U-Haul billing system was down on Sunday when I returned the tow dolly and was not working really well when I picked it up on Saturday.

Gregory Sowers 
Rating:
1.0

There was one person working when I picked up the truck who had to do everything by himself. Then when I dropped off, there was one young lady working by herself which was not safe. She was so busy trying to do everything while multiple people were waiting. It’s pathetic that U-Haul rakes in money and cannot be bothered to make sure they have enough staff to do business and keep them safe. This is the second time I hav experience this at this location. Pitiful, do better!

Kevin Ronan 
Rating:
2.0

I had a truck reserved with moving pads and a furniture dolly all reserved with a confirmation. When I show up, they say all the dollies are gone even though it was reserved. It doesn’t matter other people took them. They don’t have anymore. Very unacceptable. Also had an encounter with an employee, when I just simply asked why the truck was not brought upfront I could had been prior since I had an appointment at 2:30 to pick it up. It was almost 3 , when I just simply asked why the truck was not brought upfront as it had been prior rentals, since I had an appointment at 2:30 to pick it up. It was almost 3 o’clock because of traffic and having to wait for a child to come drive me there I was told that the reservation was close to being canceled even though it was less than 30 minutes from the 230 reserve time . She got upset and then walked away, saying she would not even help me and clocked out.

William Blitstein 
Rating:
5.0

Customer did not leave a comment.

Steve Voytovich 
Rating:
5.0

The service person behind the desk, Jewel, could not have been more helpful. I note that she was under siege with customers and alone. She managed it all perfectly

Kerry Mylett 
Rating:
5.0

More parking for customers cars.

Diane IANNUCCI 
Rating:
5.0

Quick and easy. Nice folks and an easy process.

john brock 
Rating:
5.0

Amazing customer service!

Adam Mansour 
Rating:
3.0

I was charged for 2 days for a 5 hour rental. I submitted a query to customer service and still have not received the reimbursement.

JP Barfield 
Rating:
5.0

Everything was just fine

Joel Pope 
Rating:
5.0

Customer did not leave a comment.

thomas jennings 
Rating:
4.0

I rented 2 weekends in a row and the dollys I needed were not available either time which makes moving so much harder. Jewel was so sweet and called around and none nearby had any either. If you don’t have the equipment you should get more or take it off your website. If it weren’t for Jewels exceptional customer service I would give this place 2 stars for lack of equipment reserved and necessary to make a big move.

Amber Parr 
Rating:
5.0

Nothing, it was a great experience!

Todd Friedman 
Rating:
5.0

Customer did not leave a comment.

Tyler Stankiewicz 
Rating:
5.0

The staff is very friendly and helpful specially Sunday, she is wonderful when she answers the phone you could tell she has a smile on her face and the rest of the staff are very nice.

JULISSA Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEGANJO LEDENICAN  |  Overall Experience 
Rating:
4.0

Great customer service!

Joseph Pittman 
Rating:
5.0

Staff are very polite and helpful.

Robert Woods 
Rating:
5.0

Customer did not leave a comment.

John Bach 
Rating:
5.0

Staff is very friendly, knowledgeable, and helpful. Keep up the great work!

David Pitts 
Rating:
5.0

Customer did not leave a comment.

Lawrence Helfrich 
Rating:
5.0

Customer did not leave a comment.

Daniel Wallace 
Rating:
4.0

Customer did not leave a comment.

Peter Young 
Rating:
5.0

Dra was fantastic and provided excellent customer service. The truck was ready and clean, no issues with pick-up or drop off.

Christopher Muellenbach 
Rating:
5.0

Dre was great. Very courteous.

Ronnie Mahofski 
Rating:
3.0

Customer did not leave a comment.

Leonard Bernens 
Rating:
5.0

Customer did not leave a comment.

Robert Trgovich 
Rating:
5.0

Customer did not leave a comment.

Scott Glover 
Rating:
4.0

The ropes that were tied to the side walls when I picked it up I left inside the trailer tied to the sidewall. They charge me for those to cut those off and I told them I left it exactly as it was when I picked it up. They ended up taking the charge off.

Pete Vilett 
Rating:
5.0

Customer did not leave a comment.

CHRIS HOLLINS 
Rating:
5.0

Not sure.

Thomas Baker 
Rating:
5.0

Customer did not leave a comment.

KENNETH MARCHAND  |  First Impressions 
Rating:
5.0

Great facility, great service - would highly recommend

ED HORNE  |  Overall Experience 
Rating:
2.0

U-Haul should disclosure hidden cost. For example at pick up I was told I had certain mileage but but could drive additional to return rental. They referred to it as a buffer. At return I was charged additional $$ because of going over 33 miles. Neither pickup or return locations had anywhere to park.

Eddie Culberson 
Rating:
5.0

Everything was fine. Nice young lady. In and out quickly!!

Joel Pope 
Rating:
5.0

Customer did not leave a comment.

ANGELICA VEGA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan Ledenican  |  Online Move In 
Rating:
5.0

Fantastic, highly recommended

Antonio Grayeb  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter Enyeart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Harris  |  First Impressions 
Rating:
5.0

The managers of the location have always been awesome to work with!

Adam Mills  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID HYNES  |  First Impressions 
Rating:
1.0

There were multiple occasions I was unable to access my paid space and/or exit with my boat due to using my space for others’ vehicles/boats or clogged drive/entrance. Manager mentioned crediting my account to remedy, however I was never informed/confirmed that such credits were applied, quite similarly to never receiving phone call regarding account closure that was promised by uhaul customer service.

Christopher Beaver  |  Overall Experience 
Rating:
2.0

I reserved a 5x5 unit online. Came in to pay and store my stuff. Went through all the paper and paid but long story short, the unit I was assigned was full of stuff. Unfortunately for me, it was the last one. He offered me a 5 x 10, for the 5 x 10 price, which I declined. At the end of the day, he refunded my money and confirmed availability at a nearby Uhaul place. On the way there I saw Lakeside Mini storage. They had a larger unit that was cheaper than Uhaul’s smallest unit. Go there. I did!!

Lisa McMillan  |  First Impressions 
Rating:
4.0

my bin D421 had problems with mice, spiders and leaves

JASON ANTONIC  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Greer  |  First Impressions 
Rating:
5.0

Clean place !!

renaldia cozza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mel gore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holli Hartman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Holli Hartman   |  Overall Experience 
Rating:
5.0

Staff was very helpful

Alan LaMore  |  First Impressions 
Rating:
4.0

Need to open earlier for drop offs and pickups

james dryer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GARY BUHLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

denise engel  |  First Impressions 
Rating:
5.0

The staff and team are excellent, nothing but positive things to say.

RANDY BROOKNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james dryer  |  First Impressions 
Rating:
1.0

The 5 x 10 unit I had was severely overpriced for the area and the competency of the staff. Over the period of three years, I never once received a direct answer for any questions in less than 5 to 10 minutes....if they were even able to answer it. I had to make 4 trips to setup autopay. Couple the above with the entry gates being blocked 85% of the time and the rented unit always having a truck blocking it. I would have to go to the office to ask them to move a truck every time so I could access my belongings.The unit was fine but slightly overpriced. The service is why I left. I would be embarrassed if this was my staff. They are friendly and polite, but lack the skills to do the simplest tasks. I have high reservations against recommending this location. Staff needs to be trained and tested or replaced. Wish I speak more highly of this experience.

gage gamble  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOROTHY JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameron Sloop  |  Overall Experience 
Rating:
3.0

Too many trucks parked on corners of buildings and in the spaces closest to the doors preventing ease of access when trying to get the truck in to unload.

Amiee Rippetoe  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SHEVONDA BYERS  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Tonya BANKS  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Michelle Lilly  |  First Impressions 
Rating:
5.0

Hannah was very helpful. Even very late night on the weekend.

Travis Kurtz  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JUAN MONZON  |  Overall Experience 
Rating:
3.0

The staff here work extremely hard and are very freindly. Although, there needs to be more employees on each shift. Understaffed would be an understatement. I'm a regular at this location with 5 storage units and frequently getting trucks. During busy hours, it's very difficult to get in and out of the facility because of a lack of employees able to service the desk and check in vehicles at the same time. Again, the staff works very hard but there's only so much one or two people can do.

David Franza  |  Overall Experience 
Rating:
4.0

Front desk Staff was super friendly and helpful even when very busy close to closing. Our portion of the F building, (401). Seemed warm compared to the 300 section, may want to check the air for that area

Robert Bond  |  First Impressions 
Rating:
4.0

The only complaint was due to poor communication regarding the drop off of the UHaul that I drove to your facility. I was told that I could leave it there but there was no confirmation of the arrangement once I arrived.

John Beheler  |  Overall Experience 
Rating:
1.0

The requirements for completing a rental should be disclosed at the time of reservation. It is very disconcerting to be told at check-in about the need for 2 alternate contacts, and for home owner's insurance policy details. For people who may not have permission to use other people's contact information in advance, this is a very uncomfortable and inconsiderate imposition. Further, it feels like a form of economic duress to refuse to complete the rental without the information for someone who does not have these alternate contacts. These type of requirements could easily be noticed in advance or during the reservation process and a customer could make a decision about how they wish to proceed. At the time of check-in, the customer often has their belongings in a rental moving vehicle with cost implications, as well, they may not have any other option for storage which forces them to find some way to comply with your requirements. They literally have little or no choice except to agree to your terms at that point. That feels very much like duress.

THOMAS LINDSEY  |  First Impressions 
Rating:
1.0

All my my belongings were affected by the paint on the concrete wall inside of my unit. Seems the wrong kind of paint was used on the porous material on an exterior wall. It began rotting off and got white paint dust all over my items and myself. I had to breathe in the paint dust while clearing out my unit. The place was very expensive. Furthermore the entryway was most commonly blocked by large uhaul trucks and trailers so I would have to wait to access the unit for someone to come move the large vehicles.

MATTHEW GILL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

demetrius burton  |  Overall Experience 
Rating:
1.0

i will never use u haul for anything again , moving OR storage

Tara Petersen  |  Overall Experience 
Rating:
5.0

This particular storage facility has extremely borrow aisles.

CYNTHIA BLACK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard proctor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES BORDERS  |  Overall Experience 
Rating:
5.0

Nice facility excellent customer service

Nichole Dunbar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latoya Love  |  First Impressions 
Rating:
5.0

We kept a storage unit here for many years & only discontinued because we moved. We were very satisfied.

CATHERINE STRAKA  |  Overall Experience 
Rating:
5.0

Very polite and helpful staff, easy move in process

Sandy McCarty  |  First Impressions 
Rating:
5.0

Thx Kyle- great help

craig gordon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim Boone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Pierce  |  Overall Experience 
Rating:
4.0

I rented from Life storage before and when I moved out, it was pro rated. It was a bit of a disappointment that I had to pay for days that I did not use.

Joshua Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amitosh Banerjee  |  Overall Experience 
Rating:
5.0

As always, this U-Haul experience was outstanding. Every time I have used U-Haul for storage, a rental truck, or a trailer, my experience has been wonderful. I am a loyal customer and appreciate your performance and professionalism. Well done as always. N. K. Angel

Norman Angel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shawna robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Hagele  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tynita Taylor  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Fred Castator  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HELEN WALKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joey meddock  |  Overall Experience 
Rating:
5.0

Kyle and staff were helpful and very respectful! Move out was easy and Kyle the manager was available after hours! I highly recommend this facility! It’s nice to business with great people! Even the cleaning lady was very helpful. She showed me the dumpster location and cart to hull boxes that needed discarded.

Alexis Simmons  |  Overall Experience 
Rating:
5.0

We are so pleased with the entire experience. Thank you.

Charley Hess  |  Overall Experience 
Rating:
5.0

Kyle and the whole team are the absolute best. From start to finish, a great experience. A special shout out to Larry-whatever he’s being paid, it isn’t enough!! The whole crew there deserves a pay raise, honestly.

james west  |  Overall Experience 
Rating:
4.0

Good

Troy Stocks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Blanca Delgado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol or Cormac Conahan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lyman mcdonald  |  Overall Experience 
Rating:
5.0

The staff here, especially the manager Kyle are great. Always willing to help and go the extra mile.

Angelo Guercio  |  Overall Experience 
Rating:
3.0

Just moved in have not had enough experience to have a good opinion. The initial storage unit was too small, the nearest facility with a large enough unit was 10 miles away resulting in miles for the truck being exceeded and a 50.00 additional charge felt this was unfair

Claybon Marshall  |  First Impressions 
Rating:
4.0

The only problem I have is the aisles you drive down are incredibly narrow, I got the truck stuck, and everytime I've been there someone was trying to unwedge a truck or car from an aisle. The truck drop-off at the front is a flipping nightmare. Trucks being returned, quickly clog up the drive way in and out of the storage yard area. I am literally terrified I will be trapped in the storage yard because of the trucks cluttering the front parking/drop-off area. I would still recommend this facility to anyone!!!

CYNTHIA BLACK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina Adcock  |  First Impressions 
Rating:
4.0

After finally getting the truck emptied, we got stuck trying to get out. There is no room for people to leave trucks that are dropped off. We had to creep our way out. This place is great, but needs a bigger pick-up/drop-off space.

CYNTHIA BLACK  |  First Impressions 
Rating:
5.0

Very accessable and user friendly facility. It was a great place to keep my boat for the summer The staff was very helpful and professional. I would recommend this facility to anyone .

Tim Combs  |  Overall Experience 
Rating:
5.0

Kyle Firman Has been extremely helpful, courteous and going above and beyond To make sure we had adequate space. We would highly recommend Kyle as our go to person.

carol tompkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gene Fratello  |  Overall Experience 
Rating:
5.0

All of the staff at the 9208 Westmoreland Rd. facility were very helpful and dedicated to getting their tasks at hand completed in a fast and professional manor. I was a tenant from Nov. 2021 to Aug. 2022, no problems at all. Unit stayed dry and rodent free. A special thanks to, Kyle, for his assistance on Wednesday, Aug. 17.

RAY MAGNUSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cecil Holloway  |  First Impressions 
Rating:
5.0

Staff and facilities were fantastic Thanks

Fred Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellen Franceschini  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peter fernald  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful. The facility has easy access to enter and exit.

Tim Combs  |  First Impressions 
Rating:
5.0

Kyle and his staff were excellent to work with and provided top notch customer service. I had a great experience at the facility and would certainly use again or highly recommend to friends and family.

Keith Clarke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Mcdowell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ryan Cate  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

alexis rodriguez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jack Zentmeyer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ken Patterson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Britni Beckham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARC ANDREI LOPEZ  |  First Impressions 
Rating:
1.0

Every month I signed up for auto pay and every month I was charged a late fee. I called costumer service 3 times asking for assistance. On the third call the person told me there was an error with my card info. But she could not refund the late fees. Last month the location manager refunded the late fee for June. I appreciate the refund. However, uhaul has been a very difficult company to work with. I moved out as quickly as I could. I do not plan to use uhaul storage again and would not recommend.

Gena Hamby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Howard Stein  |  Overall Experience 
Rating:
5.0

KYLE Is awesome

Antoine Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Muhannad Bazuhayr  |  Overall Experience 
Rating:
5.0

Nice clean storage facility Helpful friendly staff Well lit and maintained Highly recommend

CARL HOFFMAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joe Brown  |  Overall Experience 
Rating:
4.0

I reserved my space online at a specified rate but when i moved in the rate had increased by $30. It would have been nice to have honored the rate at booking.

Jessica Martin  |  First Impressions 
Rating:
4.0

No lights in storage units. No online to my bill & agent could not help with that.

Kissi Royster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry Grady  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANNE REAVIS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Randy Fulmore  |  Overall Experience 
Rating:
5.0

Quick checkin and checkout and friendly desk workers.

Jeremy Howard  |  Overall Experience 
Rating:
5.0

Kyle did an awesome job and provided excellent customer service! As a business owner, I appreciate and can tell he knows how to take care of his customers.

Ryan Schooley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Herbert Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Whittaker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Victoria Borkey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Laws  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donovan Council  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Howard Stein  |  First Impressions 
Rating:
5.0

Taylor did a great job in helping me with my moving needs. Courteous and knowledgeable. Very helpful

CLYDE LUCIUS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Sevilla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ona George  |  Overall Experience 
Rating:
5.0

Super! Staff is excellent. Taylor is great

Craig Hedley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nick Guglielmi  |  Overall Experience 
Rating:
5.0

Mobile app updates to chat with store locations instead of routing to call center to deliver the best experience

Michael Orgayle  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

patricia mott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie freeman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES SHAW  |  Overall Experience 
Rating:
5.0

I didn't get the lady at the desk name, but she made it so easy and quick. This was the best move-in experience I've had.

Kashima White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary Swanson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Pater  |  First Impressions 
Rating:
5.0

Great service. Great facilities

Craig Hedley  |  First Impressions 
Rating:
3.0

Trying to log into the system to set up my account prior to check-in was awful.

Michael Norman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Russell Murphy  |  First Impressions 
Rating:
4.0

Staff was very helpful. But could use more help. Understaffed.

Bill Stanley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian Bauer  |  First Impressions 
Rating:
3.0

I’ve transferred to a different storage unit that has 24 hour access, is well lighted (my last unit inside is dark) and one that is kept cooler. Our family has had multiple storage units with you, at this location, for about 4 years; when our temp control a/c was out for months, you did not notify us about the situation. When we discovered it by visitation, you would not discount our temp control rental. Quite a few items are ruined due to heat exposure of our units. The last straw was checking out yesterday a day past our monthly renewal and NO prorated refund. There is no one to talk to per phone or email in the office. Communications are dead since Karen Moore departed. She was a caring, devoted employee that kept this location in top order. What a loss. I’m disappointed with your direction of your company.

Shaun Stevenson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christine schueler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy Nelson  |  First Impressions 
Rating:
5.0

Friendly courteous staff, facility clean, easy access, great customer service.

Diana Schloss  |  Overall Experience 
Rating:
5.0

Friendly staff. Convenient location. Great rates.

Angelo Guercio  |  First Impressions 
Rating:
1.0

This place is never available by phone. I have waited up to an hour to speak with someone and they said I have to contact directly. That was the number I dialed!! I have always had to wait in store for a live person to appear. I arrived 15min before closing door was locked lites out. I was overcharged for a unit and still have got no resolution.

carla tillson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyesia Caldwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

clarence Cline  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaharyar Fiza  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven Frankenbach  |  First Impressions 
Rating:
5.0

The staff was very helpful.

darryl sutton  |  Overall Experience 
Rating:
5.0

A little confusion with availability of smaller unit but all worked out well.

Aline Gaines  |  Overall Experience 
Rating:
5.0

Excellent service

Blanca Delgado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly Butler  |  First Impressions 
Rating:
5.0

Great customer service with inside staff!!

Cierra Gary  |  First Impressions 
Rating:
4.0

Prices seem high compared to what I am used to up north, but it is what it is. Clean, convenient and easy to get to from where I am staying

Joe Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kelly birkland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaharyar Fiza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca Wheeler  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David McClarin  |  First Impressions 
Rating:
5.0

I don’t remember his name, but the guy working was extremely helpful and provided great customer service. He was dealing with multiple customers/situations when I arrived to pick up my uhaul (another person picking up a truck, a woman who’s car battery died while her car was parked outside her storage unit, and a man picking out boxes). He multitasked and prioritized well providing superb service to us all. When I arrived again to unload my truck in my unit, he was helpful answering my questions and provided quick service while being efficient again. I’ve had multiple experiences with other storage units and this was by far the best service I’ve had. I’m glad I chose this location and hope the person working is commended for his customer service. He was the guy working on the morning of 6/5.

Cameron Sloop  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEROY GILBERT  |  First Impressions 
Rating:
5.0

It has been a privilege working with Robert and the team at westmoreland.

AJ Taddonio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE LEVI  |  Overall Experience 
Rating:
5.0

Both the site and the staff were very good!!

Eric Phelps  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Fred Castator  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly toothman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Honeycutt  |  First Impressions 
Rating:
5.0

Both associates at this U-haul on Westmoreland Rd (5/15/21) were very friendly and helpful. John even took me to see the actual unit I was considering renting. Easy online process - no hassle! Appreciate the free lock!

Jeanne Fitzgerald  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Sophia Eldridge  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

george harris  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Deborah Bobinski-Gable  |  Overall Experience 
Rating:
5.0

Really helpful and friendly staff, smooth move-in experience and VERY clean facility!

Lisa Martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAVAR MATTHEWS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

isabella zorrilla  |  First Impressions 
Rating:
5.0

I was well taken care of when I has questions or issues. Karen was always willing to help me out. Great customer service...

darren benincase  |  Overall Experience 
Rating:
5.0

Karen was always helpful and available .

DANIEL PANTIS  |  Overall Experience 
Rating:
4.0

I love this facility! Karen and the entire team were great to both me & my family over the past 2 years. This will always be my go to storage and rental location for sure.

keyia MATTHEWS  |  Overall Experience 
Rating:
5.0

Karen and her team are exceptional! Always go above and beyond if needed. Second time renter... I will be back !

Gail Holroyd  |  Overall Experience 
Rating:
5.0

The manager Karen was awesome and very helpful. She was prompt in helping to resolve any issue.

BETH BROWNING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELVIN BASKIN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BETH BROWNING  |  First Impressions 
Rating:
5.0

Great, use your facility again in a heart beat!! Thank-you for your service!

David Robinson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GARY HEATON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edwin cherry  |  First Impressions 
Rating:
5.0

melissa did a wonderful job. she was clear and very helpful!

JANET MOTT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kevin brown  |  Overall Experience 
Rating:
5.0

Clean facility and friendly staff.

bob whicker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon leibel  |  First Impressions 
Rating:
5.0

Karen and her team are fantastic!! A pleasure to work with - thank you!!

DANIEL SIADAK  |  First Impressions 
Rating:
5.0

Made the process really easy for seniors!!

David Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Mcginnis  |  First Impressions 
Rating:
5.0

My favorite U-Haul location. :)

keri wass  |  Overall Experience 
Rating:
5.0

I would like to let you know how happy a was at the storage center. Karen Moore gave the most professional service and her team was very helpful. Checked in and had no problems when I checked out. I was there for for 1 1/2 years.. Thank you Ellen Shaw

ELLEN SHAW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAY FURCHES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy Talley  |  Overall Experience 
Rating:
5.0

The team at this facility dfntly functions off of 'TeamWork'! W/the leadership of Ms Karen, you can see why vehicles are constantly going in & out. As far as being secure (any improvements)... I do not see any. Always clean, well lit, quick to resolve an issue, & they made the customer feel like their their time 'is' important. The way that I saw them take care of the customers (like a Nascar Pit crew), showed me how they value their facility!!!

Lee Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele Donnelly  |  First Impressions 
Rating:
5.0

Knowledgeable and helpful manager. Excellent. Thank you

margaret blacnchfield  |  Overall Experience 
Rating:
2.0

I stored my boat there and ran into several issues. First, on numerous occasions I could not either get my boat out or back in because of your rental trucks blocking the driveway gate. Second you rented a space directly across from me to a boat that was to big for the space and it hung out into the drive which made it almost impossible to get my boat out. Too many hassles for me. I found another place.

steven kleier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Kerns  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John McCabe  |  Overall Experience 
Rating:
5.0

My only concern is the parking or lack of Sometimes it’s too congested and no where to park/wait Otherwise it was very good experience

mary scala  |  Overall Experience 
Rating:
5.0

When my reservation was given away at the 855 Concord location, I had to find another large space immediately, as I was in a loaded vehicle. The staff at Safe Harbor was very friendly and helpful and much appreciated. I really was hoping this feedback was for the other location, because I'm exceedingly angry still with them.

Jennifer Bunting  |  First Impressions 
Rating:
5.0

Great to work with. Worked well with our remodel and sale of the house.

JANET fowler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pauline Tulson  |  Overall Experience 
Rating:
5.0

Great service. Helpful employees!

june brown  |  First Impressions 
Rating:
5.0

The staff was always helpful and nice to deal with. The facility was always accessible, neat, and clean. I had to leave due to downsizing. Thank you for a great experience with your company. I will recommend to my friends. Thank you

ROSS PORTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAY FURCHES  |  First Impressions 
Rating:
5.0

We had a wonderful experience setting up our storage unit. Karen Moore who is the epitome of professionalism, efficiency, and knowledge, helped us. She was also very friendly, which is nice; most customer service is not at that level. For this reason, I will recommend this U-Haul location.

Therese Snow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lawerence genevieve bearden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alice Slaton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lynn himes  |  Overall Experience 
Rating:
5.0

Helpful, friendly staff and great location.

Wendy Talley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Serrao  |  First Impressions 
Rating:
5.0

We also used the recommended movers through uhaul. They were so professional, organized and amazing movers and packers. What a great experience!

Shaun Stevenson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIA BUMGARNER  |  Overall Experience 
Rating:
5.0

This location definitely gets my recommendation:super clean and modern—plus a truly great staff. Much more (and much better) than your average storage shed!

Jason Messier  |  Overall Experience 
Rating:
5.0

Great service, great staff; I never had a problem. I contacted staff a few times with requests over the years and was always well taken care of. Thank you all for your hospitality and great consideration.

Patrice Ballard  |  Overall Experience 
Rating:
5.0

Great Customer Service. Great deals.

Carol Reese  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james corbitt  |  Overall Experience 
Rating:
5.0

Excellent

Eugene Brozzetti  |  Overall Experience 
Rating:
5.0

Customer service and courtesy were outstanding. Thank you so much for making a difficult task easy.

Carol Reese  |  First Impressions 
Rating:
5.0

Fulfilled our needs. Thank you

Elaine Benjamin  |  Overall Experience 
Rating:
5.0

All my storage needs were met. Everything was convenient and easy, including the website.

robyn matisko  |  Overall Experience 
Rating:
5.0

Thanks again!!!

Crystal Osgood  |  Overall Experience 
Rating:
5.0

Great Staff!

Gary Swanson  |  First Impressions 
Rating:
5.0

Very professional

Robert Dewese  |  First Impressions 
Rating:
5.0

Excellent service!!!

delphine Everett  |  Overall Experience 
Rating:
5.0

Karen was very helpful.

Dennis Ray  |  Overall Experience 
Rating:
1.0

The staff at U-Haul in Huntersville used my credit card number without permission to put a charge on my account for $178. They are thieves. If you have used their facility CHECK YOUR card transaction!

Kele Little  |  Overall Experience 
Rating:
5.0

Thank you!

Justin Novosel  |  Overall Experience 
Rating:
5.0

Friendly fast attentive service however there are smaller spaces offered but not available at this time but there is no waiting list that my name could be put on for when one comes available.

steven kleier  |  First Impressions 
Rating:
4.0

Karen the manager is very helpful and accommodating

Kathy Simpkims  |  Overall Experience 
Rating:
1.0

I’ve had my items in the climate controlled unit for only 3 days and every time I go to the unit, it’s over 80 degrees in the building. I’m not able to get through to the main office and am concerned.

KELLY CORN  |  First Impressions 
Rating:
5.0

Staff is very helpful.

Dennis Ray  |  First Impressions 
Rating:
5.0

The team is always pleasant and helpful! Customer service is top notch! I didn’t have any concerns with leaving my boat there as security measures were in place.

STEPHANIE PIETSCH  |  Overall Experience 
Rating:
5.0

Recommended

MARC SCHAFER  |  Overall Experience 
Rating:
5.0

Karen and Rob do a wonderful job with the customers. I enjoyed knowing them.

BRIAN MONDELLO  |  Overall Experience 
Rating:
5.0

Very helpful with truck rentals and worked with me to go with the best options for best rates. Great friendly staff. Highly recommend. Great place to hide your mid life crisis: Harley,classic car, etc

Andrew Gorzen  |  Overall Experience 
Rating:
5.0

LOVED IT!!!

monica medina  |  Overall Experience 
Rating:
5.0

Karen was great!!!!

John McCabe  |  First Impressions 
Rating:
5.0

great friendly staff. Been coming here for almost 20 years. We have always had wonderful service and equipment. A+ in our book.

gael scheibel  |  Overall Experience 
Rating:
5.0

Very easy to do business with Safe Harbor U-Haul - I would highly recommend. Only drawback is how crowded the entry/exit area always is. Lots of vehicles trying to jam into a small space.

Steven Burk  |  Overall Experience 
Rating:
5.0

Great experience

TORY RAETHER  |  Overall Experience 
Rating:
5.0

My experience with the Uhaul location off Westmoreland was excellent. They helped me throughout my move from Charlotte to Huntersville with everything I needed. I would highly recommend.

Amy Davis  |  Overall Experience 
Rating:
5.0

My experience was outstanding Karen was very helpful

fred codd  |  First Impressions 
Rating:
5.0

This facility is the best! Karen Moore is one of the most customer friendly associates I have ever had the pleasure of working with.

Laura Meg Parrish  |  First Impressions 
Rating:
5.0

UHaul made it easy and convenient to move my things.

Amy Davis  |  First Impressions 
Rating:
5.0

Karen is the best manager in the U-Haul system!!!

Jamie Morgan  |  Overall Experience 
Rating:
5.0

We had our furniture stored in a 10 x 30 temperature controlled storage unit for 10 mos while we waited to have our house built. I could not have chosen a better place to store our stuff.

Andrew Maus  |  Overall Experience 
Rating:
4.0

I think the security and accessibility are great for the price and location. I would recommend UHaul for anyone needing storage in Cornelius

Wes Dunaway  |  Overall Experience 
Rating:
5.0

The staff here is very accommodating and so friendly. I would recommend this location to everyone.

victoria Borkey  |  First Impressions 
Rating:
3.0

Unbelievably expensive...

Henry Barteck  |  Overall Experience 
Rating:
5.0

Staff friendly and units are clean

gina beyer  |  First Impressions 
Rating:
5.0

Thanks

Dennis Bixler  |  Overall Experience 
Rating:
4.0

Excellent all around, thank you!

Savannah Shaw  |  Overall Experience 
Rating:
5.0

They always di a great job here at this location

Eugene Brozzetti  |  First Impressions 
Rating:
5.0

The people at this location were awesome!

monica medina  |  First Impressions 
Rating:
5.0

Great facility very helpful

Dennis Bixler  |  First Impressions 
Rating:
5.0

We have dealt with Karen several times and she is a complete asset to the company

kara mcdowell  |  First Impressions 
Rating:
5.0

Karen and the stall are very helpful and friendly.

Charles Chambers  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff!

Patrick Wyatt  |  Overall Experience 
Rating:
5.0

Karen was very helpful when I arrived and helped me unload my car and allowed me time to unload the truck into the storage unit.

Matthew Alexander  |  Reservation 
Rating:
5.0

Had no problem from start to finish. The staff at both places was excellent no problems no incidents nothing

Charles Chambers  |  Reservation 
Rating:
5.0

Everyone was very nice and Accommodating. Karen was especially helpful. I will use you again. Becky

Becky Wood  |  Overall Experience 
Rating:
5.0

.

Kellie Mcrorie  |  Overall Experience 
Rating:
5.0

Thank you to Karen and two of her staff Robert and Mike, whom I personally worked with, for being professional, courteous, and always available to answer all my questions. Positive experience

MARY CASTILLO  |  Overall Experience 
Rating:
5.0

Very helpful with my move and with renting my storage unit!

Matthew Ohnsman  |  Reservation 
Rating:
5.0

Karen is absolutely AMAZING. Because of her, I will definitely use this facility again. She is a true asset to your business. Very accommodating and she makes the experience personal

newell brands  |  Overall Experience 
Rating:
5.0

We enjoyed the experience and convenience of working with this group.

michael norman  |  Overall Experience 
Rating:
1.0

You billed me for rent, and took my payment, but had auctioned my stuff. I've been paying on that place for like 10 years. My bank changed cards - and you sold my stuff over like a months rent Thanks.

HENRY FLEMING  |  Overall Experience 
Rating:
4.0

The monthly email payment reminders were very helpful.

jerome maggio  |  Overall Experience 
Rating:
5.0

I never once in over 4 years did I ever think my belongings were at risk. The grounds always looked good when ever I needed to visit. Thank You for your professionalism!!.......Tom

TOM HUDALLA  |  Overall Experience 
Rating:
5.0

This has been my second experience renting from UHaul, the first being a few years ago. When I went to make arrangements for a this short term rental, Karen remembered me! A-plus customer service!!

NANCY CAUDLE  |  Overall Experience 
Rating:
5.0

Excellent facility, excellent staff!!

Tom Aiello  |  Overall Experience 
Rating:
4.0

Easy access for loading & unloading.

gerald roberts  |  Overall Experience 
Rating:
5.0

Would definitely use Ihaul again

Kathleen MacDonad  |  Overall Experience 
Rating:
4.0

My trip from North look to Charlotte went smooth as silk. Will recommend U-Haul to my friends in the future.

anthony otoole  |  Overall Experience 
Rating:
5.0

I had an excellent experience at Safe Harbour U-Haul on Westmoreland Ave. in Cornelius, N.C. for close to one year. Everyone in the Front Office couldn't have been more helpful. I highly recommend !

lynette maginnis  |  Overall Experience 
Rating:
5.0

Great customer service.

Michelle Bouthillette  |  Overall Experience 
Rating:
4.0

We have rented a climate controlled space for years for our business and have always been pleased with the level of professional communication and service

DONNA WARREN  |  Overall Experience 
Rating:
3.0

Overall, positive... Found a much larger space that was temp controlled and closer for the same price. Access card didn’t work and had to go into office and exchange it. Specific lock type required.

DAVID AUGER  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff! Rented a unit and two trucks, very convenient & affordable. Definitely recommend this facility!

Andrea Campion  |  Overall Experience 
Rating:
5.0

The entire staff from start to finish was A+

Joseph Kowalski  |  Overall Experience 
No reviews have been submitted for this location.

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