Excellent experience. Great customer service, easy to set up and check out. Great truck.
Oscar MarinoCustomer Reviews for U-Haul Moving & Storage of Saddle Brook
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Todo bien
Antonio SalasEverything is excellent, the front desk attendant was awesome and all I have to say keep up the great work 👍
Humberto FeliceCustomer service was extremely bad, and Rebecca Thompson wasn't helpful or friendly. She had an unpleasant attitude. I will not be renting from uhaul anymore. The wait time was over an hour after I made a reservation.
Anthony WrightStaff has no clue on what they are doing.
Lusan MostafaGreat place for rent
MOHAMMED HOSSAINMaybe hav a complimentary coffee machine in the store. But overall it's an outstanding storm with excellent customer service and attendees that are employed there. Friendly and very helpful and very knowledgeable of their product. I give this store and location five stars!
MICHAEL DUBOSEThis facility is a horror. I had to throw items away at clean out due to roach infestation and my worries of bringing that to my house. This place is disgusting. I will never refer anyone to this storage. The lady at the front desk however Is a sweetheart. That’s why this place gets 1 star.
JERRY GENTILE | Overall Experiencethe best truck rental service, very efficient, personal and professional
juan garcianothing
Dominic RaeJob took almost 4 hrs, longer than the three hours the site recommended I plan to stay. Installation was complex and very well done.
jackie devriesThere was a scheduling delay. Several hr wait. That def would be better if that didn’t occur.
April Malaraeverything went incredibly easy
Robert GualtieriYour computer system was down at the time I needed a reservation and your staff members where excellent with helping me through all of it.
daniel riveraGreat store, the employees were nice and helpful.
Schuyler SmithVery nice and helpful staff. Rebecca Thompson was wonderful. Location very clean but could use an extra chair in the waiting area.
John EbelingInstall was performed with no issues.
Robert RapenskeBad customer service
Rossy FelizRebecca was amazing to work with. Attentive and great customer service.
Merkur MaclangThe pre-use communication for loading pictures and challenging pictures, gas measurement readings and mileage Were ALL wrong and it would not allow uploading of pictures to show proof. Staff is always consistently friendly and very helpful but the automated side of U-Haul is terrible.
Eric BischoffNever even picked up truck due to no staff members being on site.
Kayleigh McCarrollThe personnel at this location are friendly, knowledgeable and efficient. I highly recommend
Genevieve WhiteFantastic location and help at check in the truck oil light came on while driving but it still worked. I would recommend based on the staff alone!
Sophya PierreYou sales girl did an amazing job. Very knowledgeable and professional
ronaldo meleI rented a cargo van on Saturday then realized that I needed something bigger on Sunday in order to finish moving storage. Aliyah(m sorry m horrible with names) , she was there Saturday and Sunday, helped me both times at pick up and drop off times. She was friendly, professional and made the entire process easy. Everything was a 5+ star service.
Victor RabanalTue rental process eas a breeze & on point.
Michael DuBoseThe vehicle was very old. Passenger window not working and truck beaten up thru age. Staff is great as always. Never a complaint. I believe it’s Rebecca that helped us this time and other times as well. Very professional, knowledgeable and friendly. Staff makes the difference at this location. We rent often, with each staff member being extremely helpful.
Eric BischoffIam sorry you have the wrong email address and phone number for this person Rosa. My email address has my full and number that doesn't match the person who keeps renting trucks I would kindly appreciate if you would fix this error asap. Thank you in advance
Maria RodhasI was very satisfied with my U-Haul installation for my hitch on my Tesla. The installer was very aware of any hazards that might cause damage while installing the new hitch. He works clean and organize. Highly recommend this location for installation.
Nelson SantosThe only reason I’m giving this Uhaul storage 2 stars is because the front desk lady was extremely helpful. Now on to the rest. Let’s start by saying this storage facility is an absolute dump. How do they have the nerve to have 3 floors and no elevators? I guess I’m supposed to haul furniture on my back ? The hallways are damp and cold, the storage units themselves have no light. I literally felt like I was walking down the hallways of eastern state penitentiary in its decomposing state. I dropped off my belongings because I had no choice but I will be removing everything before the month is up. DO YOURSELVES A FAVOR, LOOK FOR A DIFFERENT STORAGE FACILITY!!!!!!
JERRY GENTILE | Online Move InVehicle Condition: The U-Haul Ram vehicle was clean, well-maintained, and immaculate. It matched the description provided during the reservation process, and I felt confident driving it for my transport needs. Reservation Process: The reservation process is straightforward to navigate. The online system and both customer service representatives assisted me throughout the process. They found the exact vehicle for your needs, and there were no surprises or issues with availability or pricing. Overall, this was exceptional and one of the best U-Haul rental experiences I have had, and it leaves me feeling very satisfied and confident about the choice I have made for moving or transport needs. Dear Uhaul, Team members, Saddle Brook, New Jersey, I am writing to express my sincere appreciation for the outstanding service provided by your staff during my recent rental experience. I was greeted with warmth and professionalism from the moment I walked in. Throughout the process, your team went above and beyond to ensure everything went smoothly. Thank you for your attention to detail, patience, and willingness to assist me with my questions and requests. Your dedication to customer satisfaction is top-notch and has genuinely made a difference. You created a significant difference for the young gentleman on duty that day. It's the service. Please extend my gratitude to everyone involved. I look forward to doing business with your company again in the future. Regards,
Shawn YardeWhen I pick up the track fuel level was very low and odometer showing 33 miles to the end of gas. When I returned the track with the same level of gas, the worker charge me for $19.20. referring to the issuing employee who noted on the computer that there was 1/4 gasoline in the tank
Alexander ZolotarevskiyCustomer service is very good and respectful
KENYATTA GARNEROne thing to comment the gentleman that was supposed to help me get the trailer off. The truck was told to move the straight job and he did not then he informed me to go around it and I wound up getting stuck by a pole with the trailer then he insisted he wanted to get in my truck to drive it, and I told him no And he said where will you put the trailer? I says I cannot back up. I am not an expert at this. You are not driving my vehicle like you insist. I am leaving it right here.
Zackery HaltnerGreat customer service and tech was knowledgeable
Anthony LangThe employees on both days where friendly, courteous and helpful. Thank you for making my experience there easy. Take care of your good people.
Richard micholasGo back to having the truck pulled out for you, so you don’t need to walk back and forth on ice and snow to get help to open the frozen rear door. Service has severely declined
David MillerI rented a small truck for $19.99 which was shown on the vehicle and it went up to $37 provisionally when I register at the cashier. I had the truck for 2 hours and I drove the truck for 15 miles in total. The final charge in my bank account was $66.37. So $19.95 became in $66.37 after 2 hrs of leasing. This is a rip off
jose caceresEverything in this facility is very nice. The people are friendly and the facility is very big and has a large selection of vehicles. I always try renting from here and when I do, they always have the availability of the equipment on hand.
LUIS YEPESThe manager at this location is really nice and makes your reservation easy to go through. Will definitely come again for future needs of their equipment.
Peter TellezThe mirror was cracked on the driver side. The prices have doubled. The person checking in the truck acted like he didn't want to do it. I waited online inside to be told to wait outside. I will try not to rent in the future.
Tiffany GoodSmooth transaction, in and out without a problem.
Ivan GaleanoService was good 👍
JOEL KIMGood service
Fernando Gutierrezno comen t nice communications everything smooth thanks
TAIR EMINIMake them aware there is an additional $20 charge for equipment returned after hours.
Doug Edelman JrThe receptionist was not helpful I would not recommend her to work as a receptionist
Tomas ArnulfoThere is not enough maintenance equipment. I thought the truck wouldn't be able to drive due to smoke coming out while driving, so I added antifreeze and drove the truck. Antifreeze is $45.
SUNUK JEONthe app didnt work when i went to pick up truck. Rep at the Saddle Brook location was great.
William PenzaThis location like to steal money obviously I was charged another 34 dollars for a trailer rental a day after I returned it. I rented for six hours picking up trailer at 930 and returned by330 was still charged more money and the the guys don’t know how to hook up a trailer I would avoid this U-Haul at all costs but then again it’s New Jersey I should not be surprised
Anthony PhylesEverything was super wonderful.
JARRETT HINDSMANVan condition could've been better but customer service was excellent.
Brian GentilellaStraps were rusty. Tried to give us a truck with a flat and they didn’t have the trailer we reserved
Vaughn EveretteSuper rápido y eficiente.
Anyelina RosarioGreat service
Isaias MinayabatistaN/A
Charles Chandler | Online Move InNot convenient that there is no elevator. There is a ramp but you first have to go up 6-8 steps which isn't the most easiest thing to of with heavy items
Dzenan Sabovic | Online Move InAccessing the storage was a hassle. My given access code was not working, then miraculously after 15 minutes of trying, it finally let me in. There were multiple bugs, and I had no idea there was no elevator in the facility. If that would have been mentioned I would have never purchased a unit, and the only reason I still kept it was because it was after hours and I couldn’t speak to anyone. When I move my belongings out, I will never use this facility again, nor recommend it.
Angel Mckethan | Online Move InLourdes employee there assign me a storage unit and two weeks later i got to the storage and all my belongings were out in the hall where anyone had access to my things and staff supposely didnt know who they belong too. My kids laptop was stolen and Two sneaker boxes which one contained lysol cleaning wipes and the other had a pair of new jordans. What they did to clear it up was assign me another unit and told me Carlos would reach out in regards to my stolen property and till now I haven't heard from them so i removed my things. They have cameras, they could of viewed but seems like they did and covered it up. Im just wondering how would they have felt if this was to happened to anyone there or anyone else in general.
Yajaira Cuevas | Overall Experienceperfect
Humberto Fermin Gonzalez | Overall ExperienceI specifically asked if there was an elevator and I was told yes. I would never rent a storage on the 3rd floor with no elevator. I did not feel like the wooden doors with no seal would protect my things properly. The building has no climate control at all. I was booked into a proper storage quicker than I had access to unpack and thank God.
Samantha Dixon | Online Move InThe employees lie about available trucks so they can charge more money for one way rentals. Total scam. They told the same lie to multiple customers who had reservations for 26 foot uhaul trucks that were to be returned to the same location that day. They had a ton of one-way 26-footers though.. it’s understandable if they need a truck to be local for future reservations.. but to say that a truck can be returned to any location in the united states…. Except theirs…. “Because of policy”… is a lie that is meant to take advantage of customers and make more money. Uhaul is not military friendly… find a better, more reliable, and respectable business.
David Glinbizzi | Overall ExperienceI’m a little concerned. I was just about to purchase a lock for the storage unit but was informed there would be a lock provided in the unit. However when I went to put my belongings in the unit there was as no lock provided, just a rat poison box. I then had to drive an additional 34 miles at 11:00 at night searching for a place to purchase a lock. I was also told the unit was large enough to accommodate a king size mattress and a few boxes, that was also incorrect as the unit was not large enough to accommodate the mattress. I am over all unsatisfied with the service to this point.. The staff thus far have been polite.
John Marion | First ImpressionsKudos to Alex Green and his staff. Very professional
GAIL NOLTON | First ImpressionsThe staff were very professional and extremely helpful. We had a very good first time experience. Will use again and recommend to friends.
Mark Sims | First ImpressionsAlex Green, the new General Manager of this location is great and professional! He addressed an issue of mine quickly and efficiently. I recommend this storage unit to others.
Klara Sulce | First ImpressionsI had young lady the phone 12-31-22 she answered all my questions very polite. Sunday January 1st another young lady help me with everything very pleasant person. Excellent staff
pam harrison | First ImpressionsYoung gentleman up front was super knowledgeable
JOSE MORALES | Online Move In1) cuando rente me dijeron que era en el 2do Nivel y resulta que el A41 está en el 3er nivel y nunca me dijeron de cómo puedo subir mis cosas. 2) Tuve que utilizar las escaleras y luego las rampas para subir mis pertenencias, Ósea no tienen ascensores de cargas. 3) Mi cuarto tiene una viga casi en el medio.
Humberto Fermin Gonzalez | Online Move InWaited two hrs for them to find me in your computer. The woman didn't seem to know what she was doing. She waited for someone to come back to her instead of calling someone. Place was clean. Truck was very clean and drove fantastic from Florida to Lodi. If I need a truck again I will get in touch with you. Thanks
Mary Christano | First ImpressionsGreat
Suzette Turner | Overall ExperienceIn regards to the storage unit when I first tried to have people in the store help me they were unable to. When I went online I booked a 2nd floor Room and still managed to get on the 3rd floor! And it is a little ridiculous that floor 2 and 3 have to first go up stairs when I asked for help they say their is a ramp but the ramp starts on the 2nd floor where I was supposed to originally be not up the stairs and up a ramp..... I will never rent from this place again have a life or something
SCOTT NAHAMA | Online Move InThe only think I wish I had first floor area😊
HILDA FAIRCLOUGH | First ImpressionsDevin was a huge help ! Very polite and patient. You should Keep him around
bianca WILLIAMS | First ImpressionsGracias
Santos Rosario | First Impressionstook me 5 days after handing in the keys calling and speaking 4 different people the so called manager is a total waste of time rude arrogant and obtuse sadly i was quoted one price and billed a different amout tried to get this sorted staff told me to pack up and leave if i cant pay an absolute waste of time dealing with these people dont bother thinking of uhaul trouble and disaster making more problems with them
MOOSA PEER | Overall ExperienceI don't ever like to leave bad reviews... Front desk was rude and unhelpful. The facility was not easy to navigate, and after moving for 10 hours with one other person, a little assistance on where to go would have been nice. It would be helpful if you were clear about 3rd floor units having staircases and steep ramps with no elevator!!!!!!!!!! That move in process was exhausting!
Islam Alaeddin | Online Move Inthe rental i got over charged got ripped off currently due to file a claim for over charge with you and waiting for refund also the staff are useless sadly dont care about customer service they shouldnt be the first contact for any business sadly i will never rent from you again or deal again have now spoken to my bank for a refund over charged on rental
MOOSA PEER | First ImpressionsI have property that was damaged and they never notified me and horrible customer service
FRANCISCO DIONICIO | Overall Experienceno elevator is a problem.
Maksym ohnenyi | Online Move InTodo estuvo perfecto en el recibo del vehículo en Minnesota y el personal súper atentos. La devolución del track y tower no fue para nada agradable. Como clienta mujer esperaba mayor amabilidad en la entrega y no que tenía que saber como desengranar el camión del remolque que venía con mi carro. Yo venía de conducir 20 horas para encontrarme con semejante cuento. Los que recibieron el vehículo dijeron que eso no les correspondía hacerlo y que yo debía pagar un fee si quería que ellos lo hicieran. Yo respondí que no tenía conocimiento de ello pues en mi contrato no decía nada de esas tarifas extra pero que si estaba establecido en el sistema yo lo pagaba y finalmente no lo cargaron. Creo que solo tiraron el aventón. Ese detalle genera desconfianza. No me pareció honesto de esos dos empleados en Saddle Brook.
Diana Danielson | First ImpressionsNo elevator to get to second floor, and having to sign in twice at 2 keypads suck too
Troy Mimms | First ImpressionsI was a little upset that you didn't acknowledge that I moved out on July 4th and did not owe for the month of July. Other than that it was a good experience and I would use you again in the future if need be
CARLA CLARKE | Overall ExperienceVery satisfied Devin is a very professional Manager easy to talk too and helped with my needs at all times.
Ana Santos | Overall ExperienceHorrible! I didn't even move in after I saw the circumstances of the facility. It was dirty and the employees kept harrassing me for payment when I didn't even use the services
Giuseppina Savino | Overall ExperienceThe place could use a freight elevator
vince blaze | First ImpressionsIt was dirty trash and food everywhere. There was broken glass. Never ever ever again
Giuseppina Savino | First ImpressionsExcellent service! Only downside was that my unit was on a 2nd floor. It was challenging to carry furniture or heavy boxes up/down stairs and a ramp:-/
Jennifer Vasquez | Overall ExperienceI hated the fact that there’s no elevator. My storage is on the second floor and I’m older which makes it very hard. The employees were very kind and extremely helpful
KECIA BARKLEY | First ImpressionsStairs inside a storage unit!!!! Cancelled reserved truck also n
edward auletta | Overall ExperienceAll of my stuff has damage from moisture. Some things I even had to throw out because of mold. It is most definitely NOT climate controlled as advertised
Ashlee hakkenberg | Overall ExperienceI appreciated the staff and how the Manager Devin was extremely concerned staying efficient,reliable attentive and knowledgeable when it counted the Most!
Trenace Ruffin | Overall ExperienceYou facility had a roof leak and damaged my items. I was told it my problem because I didn’t have separate insurance. I really don’t care what the contract says. You have a building that’s not maintained and that should not be my problem. I lost three months of Rent payments and thousands of dollars because I have to throw out all my items from the damage. I will never recommend or use that facility again for storage.
James Maniscalco | Overall ExperienceI appreciate when workers are diligent with solving problems and giving details.This Staff always gives Positive reinforcement to the customers.While in a pandemic,it's refreshing to have kind staff and as a Business owner I appreciate the level of professionalism obtained at Uhaul.Thank you for always paying attention.
Trenace Ruffin | First ImpressionsIt was difficult to reach anyone by phone. When I reached someone they were very helpful.
Emma Taylor | Overall Experiencei love and trust this place it’s clean the staffs are friendly no bugs my property is safe I brought my family in from another storage facility we travel to get there but we are happy our stuff is safe love it love it love it 😁
ANa Santos | First ImpressionsThank you so much for keeping my things secure for all these years
TONYA OWENS | Overall ExperienceWe have two units the one in Saddle Brook nice service I have no complaint,staff are friendly and helpful.
Josefina Sumalpong | Overall ExperienceThe staff was great.My only concern was how difficult it was to get my belonging in and out of the facility.There was no elevators and it was so difficult to get stuff up and down the stairs and ramp.
Lysrene McIntosh | Overall ExperienceStaff are uninterested in customer service. Facilities are disgusting and leaked water, damaging things in my unit, and even though I paid for insurance your manager would do nothing.
Randall Wick | Overall ExperienceGenerally the facility was well maintained.There could be more effort to clean up.Employees are typical for the NJ area.They do as little as necessary to get paid.Not always civil.Questions ignored.
edward weiler | Overall ExperienceThe service I received was outstanding. The staff and Manager were always very helpful, addressing all my questions and making my experience one of the best I have had in the New Jersey area. Amazing!
david quintero | Overall ExperienceThe customer service rep was very nice but he was all alone and there was a long line. I felt bad for him. I had movers that I was paying by the hour and that cost me some extra money.
Evelyn Jacobson | First ImpressionsEven though there was usually only one person there he was very courteous and assured the waiting customers that he would be helping each one of us as quickly as he could.
Emma Taylor | First ImpressionsGreat service!
david quintero | First ImpressionsThe customer service at this location is not good at all. I didn't receive the full attention of the rep both times I went to the location and the incorrect info was given to me about the storage.
Tanya LaPrince | ReservationI’m very please and satisfied that I chose U-Haul of saddle Brook, workers there are helpful and always seem to fine a soulution for problems , one thing needed is a dumpster for unwanted items .
TRUDY WILLIAMS | Overall Experiencegreat job
Michael Litwin | ReservationStorage services a u-haul were very helpful and convenient
ORLANDO PERALES M | Overall ExperienceNo bugs, or rodents! However; building really needs updating. Stairs and steep ramp are too cumbersome. Moving extremely tiresome, difficult, and dangerous. No customer appreciation. Workers nice.
LEAIR WIGGINS | Overall Experience