Customer Reviews for U-Haul Moving & Storage of Saddle Brook

7,036 reviews

210 US Hwy 46   Saddle Brook, NJ 07663
(W Of Gw Bridge, Across from Wal Mart)

(973) 478-2008

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–6 pm

Services at this Location:

Contact Us

(973) 478-2008

210 US Hwy 46
Saddle Brook, NJ 07663
(W Of Gw Bridge, Across from Wal Mart)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent experience. Great customer service, easy to set up and check out. Great truck.

Oscar Marino 
Rating:
5.0

Todo bien

Antonio Salas 
Rating:
4.0

Customer did not leave a comment.

Timothy Rothfritz 
Rating:
5.0

Everything is excellent, the front desk attendant was awesome and all I have to say keep up the great work 👍

Humberto Felice 
Rating:
1.0

Customer service was extremely bad, and Rebecca Thompson wasn't helpful or friendly. She had an unpleasant attitude. I will not be renting from uhaul anymore. The wait time was over an hour after I made a reservation.

Anthony Wright 
Rating:
1.0

Staff has no clue on what they are doing.

Lusan Mostafa 
Rating:
5.0

Great place for rent

MOHAMMED HOSSAIN 
Rating:
5.0

Maybe hav a complimentary coffee machine in the store. But overall it's an outstanding storm with excellent customer service and attendees that are employed there. Friendly and very helpful and very knowledgeable of their product. I give this store and location five stars!

MICHAEL DUBOSE 
Rating:
5.0

Customer did not leave a comment.

Julian DIAZ 
Rating:
1.0

This facility is a horror. I had to throw items away at clean out due to roach infestation and my worries of bringing that to my house. This place is disgusting. I will never refer anyone to this storage. The lady at the front desk however Is a sweetheart. That’s why this place gets 1 star.

JERRY GENTILE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sasha answer 
Rating:
5.0

the best truck rental service, very efficient, personal and professional

juan garcia 
Rating:
5.0

Customer did not leave a comment.

Jamel Ortiz 
Rating:
5.0

Customer did not leave a comment.

MARKMYNAR MENDOZA 
Rating:
5.0

nothing

Dominic Rae 
Rating:
4.0

Customer did not leave a comment.

Denise Hudson 
Rating:
4.0

Customer did not leave a comment.

GEORGE MCKINNEY 
Rating:
5.0

Job took almost 4 hrs, longer than the three hours the site recommended I plan to stay. Installation was complex and very well done.

jackie devries 
Rating:
4.0

There was a scheduling delay. Several hr wait. That def would be better if that didn’t occur.

April Malara 
Rating:
5.0

everything went incredibly easy

Robert Gualtieri 
Rating:
5.0

Your computer system was down at the time I needed a reservation and your staff members where excellent with helping me through all of it.

daniel rivera 
Rating:
5.0

Customer did not leave a comment.

Chris Fernandez 
Rating:
5.0

Great store, the employees were nice and helpful.

Schuyler Smith 
Rating:
5.0

Customer did not leave a comment.

Gene Olivieri 
Rating:
4.0

Customer did not leave a comment.

KOZO OKADA 
Rating:
4.0

Very nice and helpful staff. Rebecca Thompson was wonderful. Location very clean but could use an extra chair in the waiting area.

John Ebeling 
Rating:
5.0

Customer did not leave a comment.

Nelson E Atiencia caiser 
Rating:
4.0

Customer did not leave a comment.

Patrick Cibellis 
Rating:
5.0

Customer did not leave a comment.

Jessica Mestre 
Rating:
5.0

Install was performed with no issues.

Robert Rapenske 
Rating:
1.0

Bad customer service

Rossy Feliz 
Rating:
5.0

Customer did not leave a comment.

jeffrey zafonte 
Rating:
4.0

Rebecca was amazing to work with. Attentive and great customer service.

Merkur Maclang 
Rating:
5.0

Customer did not leave a comment.

Frank Amore 
Rating:
3.0

The pre-use communication for loading pictures and challenging pictures, gas measurement readings and mileage Were ALL wrong and it would not allow uploading of pictures to show proof. Staff is always consistently friendly and very helpful but the automated side of U-Haul is terrible.

Eric Bischoff 
Rating:
5.0

Customer did not leave a comment.

Pasquale Bonfrisco 
Rating:
1.0

Never even picked up truck due to no staff members being on site.

Kayleigh McCarroll 
Rating:
5.0

Customer did not leave a comment.

Lawrance Bowman 
Rating:
5.0

Customer did not leave a comment.

Al Lamboy 
Rating:
4.0

Customer did not leave a comment.

BRYON GOMEZ 
Rating:
5.0

The personnel at this location are friendly, knowledgeable and efficient. I highly recommend

Genevieve White 
Rating:
5.0

Fantastic location and help at check in the truck oil light came on while driving but it still worked. I would recommend based on the staff alone!

Sophya Pierre 
Rating:
4.0

Customer did not leave a comment.

Heydi Ortega 
Rating:
5.0

You sales girl did an amazing job. Very knowledgeable and professional

ronaldo mele 
Rating:
5.0

I rented a cargo van on Saturday then realized that I needed something bigger on Sunday in order to finish moving storage. Aliyah(m sorry m horrible with names) , she was there Saturday and Sunday, helped me both times at pick up and drop off times. She was friendly, professional and made the entire process easy. Everything was a 5+ star service.

Victor Rabanal 
Rating:
5.0

Tue rental process eas a breeze & on point.

Michael DuBose 
Rating:
5.0

Customer did not leave a comment.

Jose Paredes soto 
Rating:
4.0

The vehicle was very old. Passenger window not working and truck beaten up thru age. Staff is great as always. Never a complaint. I believe it’s Rebecca that helped us this time and other times as well. Very professional, knowledgeable and friendly. Staff makes the difference at this location. We rent often, with each staff member being extremely helpful.

Eric Bischoff 
Rating:
1.0

Iam sorry you have the wrong email address and phone number for this person Rosa. My email address has my full and number that doesn't match the person who keeps renting trucks I would kindly appreciate if you would fix this error asap. Thank you in advance

Maria Rodhas 
Rating:
5.0

Customer did not leave a comment.

PAUL NEU 
Rating:
5.0

Customer did not leave a comment.

Adam Brown 
Rating:
5.0

I was very satisfied with my U-Haul installation for my hitch on my Tesla. The installer was very aware of any hazards that might cause damage while installing the new hitch. He works clean and organize. Highly recommend this location for installation.

Nelson Santos 
Rating:
2.0

The only reason I’m giving this Uhaul storage 2 stars is because the front desk lady was extremely helpful. Now on to the rest. Let’s start by saying this storage facility is an absolute dump. How do they have the nerve to have 3 floors and no elevators? I guess I’m supposed to haul furniture on my back ? The hallways are damp and cold, the storage units themselves have no light. I literally felt like I was walking down the hallways of eastern state penitentiary in its decomposing state. I dropped off my belongings because I had no choice but I will be removing everything before the month is up. DO YOURSELVES A FAVOR, LOOK FOR A DIFFERENT STORAGE FACILITY!!!!!!

JERRY GENTILE  |  Online Move In 
Rating:
5.0

Vehicle Condition: The U-Haul Ram vehicle was clean, well-maintained, and immaculate. It matched the description provided during the reservation process, and I felt confident driving it for my transport needs. Reservation Process: The reservation process is straightforward to navigate. The online system and both customer service representatives assisted me throughout the process. They found the exact vehicle for your needs, and there were no surprises or issues with availability or pricing. Overall, this was exceptional and one of the best U-Haul rental experiences I have had, and it leaves me feeling very satisfied and confident about the choice I have made for moving or transport needs. Dear Uhaul, Team members, Saddle Brook, New Jersey, I am writing to express my sincere appreciation for the outstanding service provided by your staff during my recent rental experience. I was greeted with warmth and professionalism from the moment I walked in. Throughout the process, your team went above and beyond to ensure everything went smoothly. Thank you for your attention to detail, patience, and willingness to assist me with my questions and requests. Your dedication to customer satisfaction is top-notch and has genuinely made a difference. You created a significant difference for the young gentleman on duty that day. It's the service. Please extend my gratitude to everyone involved. I look forward to doing business with your company again in the future. Regards,

Shawn Yarde 
Rating:
1.0

When I pick up the track fuel level was very low and odometer showing 33 miles to the end of gas. When I returned the track with the same level of gas, the worker charge me for $19.20. referring to the issuing employee who noted on the computer that there was 1/4 gasoline in the tank

Alexander Zolotarevskiy 
Rating:
5.0

Customer did not leave a comment.

Edward Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Darrian Lee 
Rating:
5.0

Customer did not leave a comment.

Jennifer Vallejo 
Rating:
5.0

Customer service is very good and respectful

KENYATTA GARNER 
Rating:
5.0

One thing to comment the gentleman that was supposed to help me get the trailer off. The truck was told to move the straight job and he did not then he informed me to go around it and I wound up getting stuck by a pole with the trailer then he insisted he wanted to get in my truck to drive it, and I told him no And he said where will you put the trailer? I says I cannot back up. I am not an expert at this. You are not driving my vehicle like you insist. I am leaving it right here.

Zackery Haltner 
Rating:
4.0

Customer did not leave a comment.

panagioti galanos 
Rating:
5.0

Customer did not leave a comment.

renu kochumman 
Rating:
4.0

Great customer service and tech was knowledgeable

Anthony Lang 
Rating:
5.0

The employees on both days where friendly, courteous and helpful. Thank you for making my experience there easy. Take care of your good people.

Richard micholas 
Rating:
3.0

Go back to having the truck pulled out for you, so you don’t need to walk back and forth on ice and snow to get help to open the frozen rear door. Service has severely declined

David Miller 
Rating:
5.0

Customer did not leave a comment.

Gina Siguenza  
Rating:
2.0

I rented a small truck for $19.99 which was shown on the vehicle and it went up to $37 provisionally when I register at the cashier. I had the truck for 2 hours and I drove the truck for 15 miles in total. The final charge in my bank account was $66.37. So $19.95 became in $66.37 after 2 hrs of leasing. This is a rip off

jose caceres 
Rating:
5.0

Customer did not leave a comment.

Nicholas Sinchuk 
Rating:
5.0

Everything in this facility is very nice. The people are friendly and the facility is very big and has a large selection of vehicles. I always try renting from here and when I do, they always have the availability of the equipment on hand.

LUIS YEPES 
Rating:
5.0

The manager at this location is really nice and makes your reservation easy to go through. Will definitely come again for future needs of their equipment.

Peter Tellez 
Rating:
5.0

Customer did not leave a comment.

Joe Nikischer 
Rating:
3.0

The mirror was cracked on the driver side. The prices have doubled. The person checking in the truck acted like he didn't want to do it. I waited online inside to be told to wait outside. I will try not to rent in the future.

Tiffany Good 
Rating:
5.0

Smooth transaction, in and out without a problem.

Ivan Galeano 
Rating:
5.0

Service was good 👍

JOEL KIM 
Rating:
5.0

Customer did not leave a comment.

Andres Iglesias 
Rating:
5.0

Good service

Fernando Gutierrez 
Rating:
5.0

no comen t nice communications everything smooth thanks

TAIR EMINI 
Rating:
5.0

Customer did not leave a comment.

Pedro Ordaz 
Rating:
4.0

Make them aware there is an additional $20 charge for equipment returned after hours.

Doug Edelman Jr 
Rating:
1.0

The receptionist was not helpful I would not recommend her to work as a receptionist

Tomas Arnulfo 
Rating:
5.0

Customer did not leave a comment.

JULIETH CORTES 
Rating:
5.0

Customer did not leave a comment.

HAREM ABDALLA 
Rating:
3.0

There is not enough maintenance equipment. I thought the truck wouldn't be able to drive due to smoke coming out while driving, so I added antifreeze and drove the truck. Antifreeze is $45.

SUNUK JEON 
Rating:
5.0

Customer did not leave a comment.

NELSON OLIVARES-CABRERA 
Rating:
5.0

Customer did not leave a comment.

Johan Israelsson 
Rating:
5.0

the app didnt work when i went to pick up truck. Rep at the Saddle Brook location was great.

William Penza 
Rating:
5.0

Customer did not leave a comment.

Anyelina Rosario 
Rating:
4.0

Customer did not leave a comment.

panagioti galanos 
Rating:
5.0

Customer did not leave a comment.

WOJCIECH CACAJ 
Rating:
1.0

This location like to steal money obviously I was charged another 34 dollars for a trailer rental a day after I returned it. I rented for six hours picking up trailer at 930 and returned by330 was still charged more money and the the guys don’t know how to hook up a trailer I would avoid this U-Haul at all costs but then again it’s New Jersey I should not be surprised

Anthony Phyles 
Rating:
5.0

Everything was super wonderful.

JARRETT HINDSMAN 
Rating:
5.0

Customer did not leave a comment.

walter flores 
Rating:
4.0

Van condition could've been better but customer service was excellent.

Brian Gentilella 
Rating:
5.0

Customer did not leave a comment.

Julio C Minchala 
Rating:
4.0

Customer did not leave a comment.

Zach Vorisek 
Rating:
1.0

Straps were rusty. Tried to give us a truck with a flat and they didn’t have the trailer we reserved

Vaughn Everette 
Rating:
5.0

Customer did not leave a comment.

Jose Andrades 
Rating:
5.0

Super rápido y eficiente.

Anyelina Rosario 
Rating:
5.0

Customer did not leave a comment.

Michael Pogosian 
Rating:
4.0

Customer did not leave a comment.

JOHN HAGOPIAN 
Rating:
5.0

Great service

Isaias Minayabatista 
Rating:
5.0

Customer did not leave a comment.

FAYIM XHERAJ 
Rating:
5.0

N/A

Charles Chandler  |  Online Move In 
Rating:
2.0

Not convenient that there is no elevator. There is a ramp but you first have to go up 6-8 steps which isn't the most easiest thing to of with heavy items

Dzenan Sabovic  |  Online Move In 
Rating:
1.0

Accessing the storage was a hassle. My given access code was not working, then miraculously after 15 minutes of trying, it finally let me in. There were multiple bugs, and I had no idea there was no elevator in the facility. If that would have been mentioned I would have never purchased a unit, and the only reason I still kept it was because it was after hours and I couldn’t speak to anyone. When I move my belongings out, I will never use this facility again, nor recommend it.

Angel Mckethan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

THOMAS BENNETT  |  Overall Experience 
Rating:
1.0

Lourdes employee there assign me a storage unit and two weeks later i got to the storage and all my belongings were out in the hall where anyone had access to my things and staff supposely didnt know who they belong too. My kids laptop was stolen and Two sneaker boxes which one contained lysol cleaning wipes and the other had a pair of new jordans. What they did to clear it up was assign me another unit and told me Carlos would reach out in regards to my stolen property and till now I haven't heard from them so i removed my things. They have cameras, they could of viewed but seems like they did and covered it up. Im just wondering how would they have felt if this was to happened to anyone there or anyone else in general.

Yajaira Cuevas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THOMAS BENNETT  |  First Impressions 
Rating:
5.0

perfect

Humberto Fermin Gonzalez  |  Overall Experience 
Rating:
1.0

I specifically asked if there was an elevator and I was told yes. I would never rent a storage on the 3rd floor with no elevator. I did not feel like the wooden doors with no seal would protect my things properly. The building has no climate control at all. I was booked into a proper storage quicker than I had access to unpack and thank God.

Samantha Dixon  |  Online Move In 
Rating:
1.0

The employees lie about available trucks so they can charge more money for one way rentals. Total scam. They told the same lie to multiple customers who had reservations for 26 foot uhaul trucks that were to be returned to the same location that day. They had a ton of one-way 26-footers though.. it’s understandable if they need a truck to be local for future reservations.. but to say that a truck can be returned to any location in the united states…. Except theirs…. “Because of policy”… is a lie that is meant to take advantage of customers and make more money. Uhaul is not military friendly… find a better, more reliable, and respectable business.

David Glinbizzi  |  Overall Experience 
Rating:
2.0

I’m a little concerned. I was just about to purchase a lock for the storage unit but was informed there would be a lock provided in the unit. However when I went to put my belongings in the unit there was as no lock provided, just a rat poison box. I then had to drive an additional 34 miles at 11:00 at night searching for a place to purchase a lock. I was also told the unit was large enough to accommodate a king size mattress and a few boxes, that was also incorrect as the unit was not large enough to accommodate the mattress. I am over all unsatisfied with the service to this point.. The staff thus far have been polite.

John Marion  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kiril Mickovski  |  Overall Experience 
Rating:
5.0

Kudos to Alex Green and his staff. Very professional

GAIL NOLTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROCCO GASKINS  |  Overall Experience 
Rating:
5.0

The staff were very professional and extremely helpful. We had a very good first time experience. Will use again and recommend to friends.

Mark Sims  |  First Impressions 
Rating:
5.0

Alex Green, the new General Manager of this location is great and professional! He addressed an issue of mine quickly and efficiently. I recommend this storage unit to others.

Klara Sulce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent Vacante  |  Overall Experience 
Rating:
5.0

I had young lady the phone 12-31-22 she answered all my questions very polite. Sunday January 1st another young lady help me with everything very pleasant person. Excellent staff

pam harrison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Christano  |  Overall Experience 
Rating:
5.0

Young gentleman up front was super knowledgeable

JOSE MORALES  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Sumudu Katugampola  |  First Impressions 
Rating:
3.0

1) cuando rente me dijeron que era en el 2do Nivel y resulta que el A41 está en el 3er nivel y nunca me dijeron de cómo puedo subir mis cosas. 2) Tuve que utilizar las escaleras y luego las rampas para subir mis pertenencias, Ósea no tienen ascensores de cargas. 3) Mi cuarto tiene una viga casi en el medio.

Humberto Fermin Gonzalez  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Stacey Fuqua  |  First Impressions 
Rating:
3.0

Waited two hrs for them to find me in your computer. The woman didn't seem to know what she was doing. She waited for someone to come back to her instead of calling someone. Place was clean. Truck was very clean and drove fantastic from Florida to Lodi. If I need a truck again I will get in touch with you. Thanks

Mary Christano  |  First Impressions 
Rating:
5.0

Great

Suzette Turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvaro Bayuelo  |  First Impressions 
Rating:
2.0

In regards to the storage unit when I first tried to have people in the store help me they were unable to. When I went online I booked a 2nd floor Room and still managed to get on the 3rd floor! And it is a little ridiculous that floor 2 and 3 have to first go up stairs when I asked for help they say their is a ramp but the ramp starts on the 2nd floor where I was supposed to originally be not up the stairs and up a ramp..... I will never rent from this place again have a life or something

SCOTT NAHAMA  |  Online Move In 
Rating:
5.0

The only think I wish I had first floor area😊

HILDA FAIRCLOUGH  |  First Impressions 
Rating:
5.0

Devin was a huge help ! Very polite and patient. You should Keep him around

bianca WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raphel Edelman  |  First Impressions 
Rating:
5.0

Gracias

Santos Rosario  |  First Impressions 
Rating:
1.0

took me 5 days after handing in the keys calling and speaking 4 different people the so called manager is a total waste of time rude arrogant and obtuse sadly i was quoted one price and billed a different amout tried to get this sorted staff told me to pack up and leave if i cant pay an absolute waste of time dealing with these people dont bother thinking of uhaul trouble and disaster making more problems with them

MOOSA PEER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENYS SHULYAK  |  Overall Experience 
Rating:
1.0

I don't ever like to leave bad reviews... Front desk was rude and unhelpful. The facility was not easy to navigate, and after moving for 10 hours with one other person, a little assistance on where to go would have been nice. It would be helpful if you were clear about 3rd floor units having staircases and steep ramps with no elevator!!!!!!!!!! That move in process was exhausting!

Islam Alaeddin  |  Online Move In 
Rating:
1.0

the rental i got over charged got ripped off currently due to file a claim for over charge with you and waiting for refund also the staff are useless sadly dont care about customer service they shouldnt be the first contact for any business sadly i will never rent from you again or deal again have now spoken to my bank for a refund over charged on rental

MOOSA PEER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Avi Patel  |  Overall Experience 
Rating:
1.0

I have property that was damaged and they never notified me and horrible customer service

FRANCISCO DIONICIO  |  Overall Experience 
Rating:
3.0

no elevator is a problem.

Maksym ohnenyi  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Arpad Cseh  |  Overall Experience 
Rating:
5.0

Todo estuvo perfecto en el recibo del vehículo en Minnesota y el personal súper atentos. La devolución del track y tower no fue para nada agradable. Como clienta mujer esperaba mayor amabilidad en la entrega y no que tenía que saber como desengranar el camión del remolque que venía con mi carro. Yo venía de conducir 20 horas para encontrarme con semejante cuento. Los que recibieron el vehículo dijeron que eso no les correspondía hacerlo y que yo debía pagar un fee si quería que ellos lo hicieran. Yo respondí que no tenía conocimiento de ello pues en mi contrato no decía nada de esas tarifas extra pero que si estaba establecido en el sistema yo lo pagaba y finalmente no lo cargaron. Creo que solo tiraron el aventón. Ese detalle genera desconfianza. No me pareció honesto de esos dos empleados en Saddle Brook.

Diana Danielson  |  First Impressions 
Rating:
3.0

No elevator to get to second floor, and having to sign in twice at 2 keypads suck too

Troy Mimms  |  First Impressions 
Rating:
3.0

I was a little upset that you didn't acknowledge that I moved out on July 4th and did not owe for the month of July. Other than that it was a good experience and I would use you again in the future if need be

CARLA CLARKE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tanesha brown  |  First Impressions 
Rating:
5.0

Very satisfied Devin is a very professional Manager easy to talk too and helped with my needs at all times.

Ana Santos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUTH RODRIGUEZ  |  First Impressions 
Rating:
2.0

Horrible! I didn't even move in after I saw the circumstances of the facility. It was dirty and the employees kept harrassing me for payment when I didn't even use the services

Giuseppina Savino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramon Nunez  |  First Impressions 
Rating:
4.0

The place could use a freight elevator

vince blaze  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcia Brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KECIA BARKLEY  |  Overall Experience 
Rating:
2.0

It was dirty trash and food everywhere. There was broken glass. Never ever ever again

Giuseppina Savino  |  First Impressions 
Rating:
5.0

Excellent service! Only downside was that my unit was on a 2nd floor. It was challenging to carry furniture or heavy boxes up/down stairs and a ramp:-/

Jennifer Vasquez  |  Overall Experience 
Rating:
3.0

I hated the fact that there’s no elevator. My storage is on the second floor and I’m older which makes it very hard. The employees were very kind and extremely helpful

KECIA BARKLEY  |  First Impressions 
Rating:
2.0

Stairs inside a storage unit!!!! Cancelled reserved truck also n

edward auletta  |  Overall Experience 
Rating:
2.0

All of my stuff has damage from moisture. Some things I even had to throw out because of mold. It is most definitely NOT climate controlled as advertised

Ashlee hakkenberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emma Taylor  |  First Impressions 
Rating:
5.0

I appreciated the staff and how the Manager Devin was extremely concerned staying efficient,reliable attentive and knowledgeable when it counted the Most!

Trenace Ruffin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LAURA GRIFFIN  |  Overall Experience 
Rating:
1.0

You facility had a roof leak and damaged my items. I was told it my problem because I didn’t have separate insurance. I really don’t care what the contract says. You have a building that’s not maintained and that should not be my problem. I lost three months of Rent payments and thousands of dollars because I have to throw out all my items from the damage. I will never recommend or use that facility again for storage.

James Maniscalco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURA GRIFFIN  |  First Impressions 
Rating:
5.0

I appreciate when workers are diligent with solving problems and giving details.This Staff always gives Positive reinforcement to the customers.While in a pandemic,it's refreshing to have kind staff and as a Business owner I appreciate the level of professionalism obtained at Uhaul.Thank you for always paying attention.

Trenace Ruffin  |  First Impressions 
Rating:
4.0

It was difficult to reach anyone by phone. When I reached someone they were very helpful.

Emma Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzette Turner  |  First Impressions 
Rating:
5.0

i love and trust this place it’s clean the staffs are friendly no bugs my property is safe I brought my family in from another storage facility we travel to get there but we are happy our stuff is safe love it love it love it 😁

ANa Santos  |  First Impressions 
Rating:
5.0

Thank you so much for keeping my things secure for all these years

TONYA OWENS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Perez  |  Overall Experience 
Rating:
4.0

We have two units the one in Saddle Brook nice service I have no complaint,staff are friendly and helpful.

Josefina Sumalpong  |  Overall Experience 
Rating:
3.0

The staff was great.My only concern was how difficult it was to get my belonging in and out of the facility.There was no elevators and it was so difficult to get stuff up and down the stairs and ramp.

Lysrene McIntosh  |  Overall Experience 
Rating:
1.0

Staff are uninterested in customer service. Facilities are disgusting and leaked water, damaging things in my unit, and even though I paid for insurance your manager would do nothing.

Randall Wick  |  Overall Experience 
Rating:
3.0

Generally the facility was well maintained.There could be more effort to clean up.Employees are typical for the NJ area.They do as little as necessary to get paid.Not always civil.Questions ignored.

edward weiler  |  Overall Experience 
Rating:
5.0

The service I received was outstanding. The staff and Manager were always very helpful, addressing all my questions and making my experience one of the best I have had in the New Jersey area. Amazing!

david quintero  |  Overall Experience 
Rating:
3.0

The customer service rep was very nice but he was all alone and there was a long line. I felt bad for him. I had movers that I was paying by the hour and that cost me some extra money.

Evelyn Jacobson  |  First Impressions 
Rating:
5.0

Even though there was usually only one person there he was very courteous and assured the waiting customers that he would be helping each one of us as quickly as he could.

Emma Taylor  |  First Impressions 
Rating:
5.0

Great service!

david quintero  |  First Impressions 
Rating:
1.0

The customer service at this location is not good at all. I didn't receive the full attention of the rep both times I went to the location and the incorrect info was given to me about the storage.

Tanya LaPrince  |  Reservation 
Rating:
5.0

I’m very please and satisfied that I chose U-Haul of saddle Brook, workers there are helpful and always seem to fine a soulution for problems , one thing needed is a dumpster for unwanted items .

TRUDY WILLIAMS  |  Overall Experience 
Rating:
5.0

great job

Michael Litwin  |  Reservation 
Rating:
4.0

Storage services a u-haul were very helpful and convenient

ORLANDO PERALES M  |  Overall Experience 
Rating:
3.0

No bugs, or rodents! However; building really needs updating. Stairs and steep ramp are too cumbersome. Moving extremely tiresome, difficult, and dangerous. No customer appreciation. Workers nice.

LEAIR WIGGINS  |  Overall Experience 
No reviews have been submitted for this location.

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