Customer Reviews for U-Haul Moving & Storage of Saco

4,053 reviews

492 Main St   Saco, ME 04072
(Rt 1 & I-195)

(207) 282-5964

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(207) 282-5964

492 Main St
Saco, ME 04072
(Rt 1 & I-195)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Deborah Lafayette 
Rating:
5.0

Customer did not leave a comment.

Kenith Shupe 
Rating:
5.0

Customer did not leave a comment.

Michael Mitchell 
Rating:
5.0

I dropped off after hours

Gitte Wernaa 
Rating:
5.0

Customer did not leave a comment.

Alex Ouellette  |  Overall Experience 
Rating:
5.0

Great customer relations and very smooth through everything

KERRY TOWNSEND 
Rating:
5.0

Customer did not leave a comment.

Charles Kennedy 
Rating:
3.0

Read comments above

Brent Conant 
Rating:
4.0

Service was slow and the trailer was beat up.

Christopher Boisse 
Rating:
5.0

Customer did not leave a comment.

PHILIP RADDING  |  First Impressions 
Rating:
5.0

I just would like to mention that this is the second time I have rented a unit from this facility and I am very happy with the safety, security, cleanliness and find it to be well maintained and employees friendly and polite.

KELLY HAVLIN  |  Online Move In 
Rating:
5.0

Lance and Jennifer and the rest of the crew are always kind and courteous. I can trust them to have a vehicle ready for me.

Bonnie Ferreira 
Rating:
5.0

Customer did not leave a comment.

jennifer sherman  |  Overall Experience 
Rating:
5.0

Improve your phone system expcialy in portland

Steven Purdy 
Rating:
5.0

Customer did not leave a comment.

Richard Dries 
Rating:
5.0

Customer did not leave a comment.

Rocco Disciscio 
Rating:
5.0

the rep i worked w Lisa i think her name is...went out of her way to help me

Roy Buitrago  |  First Impressions 
Rating:
5.0

People were awesome and polite

Donald Beneroski jr 
Rating:
5.0

Customer did not leave a comment.

Alex Blau 
Rating:
5.0

Customer did not leave a comment.

Paul Lakin 
Rating:
5.0

Customer did not leave a comment.

ANDREW NELSON 
Rating:
5.0

Customer did not leave a comment.

Dogan Tastekin 
Rating:
5.0

The truck leaked excessively. I was very fortunate not to have had a lot of damage.

William gallant 
Rating:
5.0

Staff was very friendly. The facility was clean and well cared for. The truck was clean and ready to go. Outstanding job!

Eric Colby 
Rating:
5.0

Customer did not leave a comment.

Edward Campanelli 
Rating:
5.0

Very friendly staff

Robert Descoteaux 
Rating:
5.0

Customer did not leave a comment.

Lawrence Wiener 
Rating:
3.0

Charged me late fee when said you wouldn’t. Automatic payment taken out same day we moved out of storage unit then a $50.00 move out charge 3 days later. Now you can rerent the unit and get paid twice for the month of March. Doesn’t quite seem fair.

Colleen Jones  |  Overall Experience 
Rating:
5.0

Being aware of what is taking place at the storage facility docks. A large truck was blocking the entire road and I was unable to get inside to offload my storage during a rain storm. Keep an eye on the cameras because you would have seen what was happening.

Bonnie Ferreira 
Rating:
4.0

Customer did not leave a comment.

Katherine Lewis 
Rating:
5.0

Customer did not leave a comment.

jeff cummings  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kazz Boisvert 
Rating:
3.0

Due to problems with the app it took me 51 minutes to get my rental, and that was after waiting in line inside 3 separate for the issues I was having. And then I still had to bring the rental back at the same time I initially put even though it took almost an hour to pick it up and I lost all that time. Really not impressed.

Heather Marichal 
Rating:
3.0

I can never get into the glass doors that open app wider for me to get my items out of the unit and when I rented a U-haul to get my stuff out I mentioned to the guy that was the are working that the doors were not opening and I pressed the button for help ahead of time and told him and he still never came over to open the sliding doors for me so I had to take out a couch out of a regular door so maybe he should do his job a little better And there's never enough people they are working to help other people always have to wait for at least 10 to 15 minutes for help

Brenda Mayberry 
Rating:
5.0

Customer did not leave a comment.

jeff cummings 
Rating:
5.0

Moved with trailer from ME to FL. Trailer was in an excellent condition. Only problem was the my p/u and drop off location got changed.

peter Weber 
Rating:
5.0

Customer did not leave a comment.

Stephen Plunkett 
Rating:
2.0

I arrived at 9:15am to pick up the truck and had to wait in line for 45 minutes and another 15 minutes outside trying to move the truck. The truck had a needs oil change and another red light. The only good part of the whole thing was the lady helping us at the counter. I felt so bad for the way she was extremely busy. A few times while waiting in line she had to leave the desk to go outside with a customer. That is such a safety risk for her and a potential loss for the company if robbed or items stolen. I would have rated it poor if it wasn’t for her customer service with us. There was another gentleman coming in and out that didn’t help and was pretty useless. My husband asked him to move the truck in front of us in order to get out but couldn’t ask except through an app on the phone for translation and he said no he couldn’t and my husband had to back up and go around only after another customer moved a truck behind us. The whole thing was terrible. Definitely would not recommend.

Jenna Paquet 
Rating:
3.0

The lock for the key is extremely difficult to use. Also, anyone under 5ft 7in would be unable to see the numbers on the lock.

Audrey Cabral 
Rating:
5.0

The manager & staff at this rental facility are GREAT!

John A Glass 
Rating:
5.0

Customer did not leave a comment.

Peter Levesque 
Rating:
5.0

Customer did not leave a comment.

tomas cuanga 
Rating:
5.0

Customer did not leave a comment.

CELINES ARVELO 
Rating:
5.0

The manager there at Saco, she was really awesome to me and any customer that was in line or in the store.

Alisha Land 
Rating:
5.0

Customer did not leave a comment.

franny brown 
Rating:
5.0

Jennifer was a great help. She made our visit very pleasant. She even gave me my storage refunded in full since I moved out less than a week of payment. Will always recommend this local Uhaul store. The building was a little on the chilly side moving out tho

Jade Whorton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce M Campbell 
Rating:
5.0

Hands down the best place I've ever used. Everything here is just so easy excellent managed property.

Katherine Adams  |  First Impressions 
Rating:
5.0

If you’d ask me about the self service pick up process, it’s a nightmare. JEN at the SACO, MAINE location was amazingly helpful! Despite the store not officially being open, she opened up, and got our reservation straightened out and on our way. She was very patient and very helpful. If not for her, I’d have absolutely imploded with frustration and anger over the ridiculously complicated and inefficient web based process. Very confusing, too much language … needs to be much more straight to the point or much of the details handled at time of reservation!

Suzanne Spaulding 
Rating:
5.0

Customer did not leave a comment.

BRANDON Beaulieu 
Rating:
5.0

The woman who helped me was incredible- she was so kind, so helpful, and honestly just a pleasure to work with. She was amazing and made the whole experience so easy! I didn’t catch her name, but she was wonderful- long beautiful silver hair, and just a wonderful person. Very thankful for her help!

Dannelle Ballian 
Rating:
4.0

Customer did not leave a comment.

Diana Pecoraro 
Rating:
5.0

Nothing. Good Experience. Always.

chris foster 
Rating:
4.0

Good service employee and quality work .

Marilyn Coburn 
Rating:
1.0

Horrible

oanh Ha 
Rating:
5.0

Girls at desk friendly and helpful

Don Griggs 
Rating:
5.0

Truck had a screaming loud fanbelt. Could not have NOT noticed.

Paul Wein 
Rating:
5.0

The staff is extremely helpful and pleasant to work with

LORI CROSS  |  First Impressions 
Rating:
5.0

The truck was clean but had some issues- the rear sliding door would come down on, but then was very difficult to close and lock. The ramp would slide in almost all the way but then was very difficult to push in the last few inches to get it to lock and the gasket on the drivers side door is messed up so the door didn’t shut tightly.

Jennifer Poulin 
Rating:
4.0

Gas credit for filling above starting fuel

David Gomes 
Rating:
5.0

Lisa at saco shop is a real professional. The uhaul location in Warren excellent

Orlando Segura 
Rating:
5.0

Well run store. Installation was very quick. I am a repeat customer here

Alexander Mouzas 
Rating:
5.0

The U-Haul store was easy, convenient and the staff friendly and helpful!

A.l. Silver  |  Overall Experience 
Rating:
3.0

Truck Scheduling is the biggest challenge of the U-Haul network. My reservation was moved three times, each time more distant than the last, and each time my truck reservation was moved my duration dropped by a day (for the same price). Had I not complained at pickup it would have been only 24 hours allowed, down from the 36 in my initial rental. The clerk changed me to a more comfortable 48 hours at no charge, but I had to prove with my old reservation emails. Because of these last minute pick-up moves, be sure and pad in extra time if you are hiring move help.

Alan DesJardins 
Rating:
5.0

Customer did not leave a comment.

Kim Norman 
Rating:
5.0

Customer did not leave a comment.

Carol Dorney 
Rating:
5.0

Customer did not leave a comment.

Linda Pierce 
Rating:
5.0

Customer did not leave a comment.

SARAH PARISIEN 
Rating:
4.0

Customer did not leave a comment.

Brandan Mills 
Rating:
5.0

Customer did not leave a comment.

Harry Clark 
Rating:
5.0

Counter people all the way to the hitch guy were great. The best.

robert myers 
Rating:
5.0

Customer did not leave a comment.

Kim Norman 
Rating:
4.0

Customer did not leave a comment.

Lance Marble 
Rating:
4.0

Customer did not leave a comment.

Jason Tittle 
Rating:
5.0

Customer did not leave a comment.

Thomas Godan 
Rating:
2.0

Customer did not leave a comment.

Breanna Gothrow 
Rating:
5.0

I wish I knew her name, but the woman at the Saco, Maine location was very friendly, knowledgable and helpful. The best!

Keith Stephens 
Rating:
4.0

Customer did not leave a comment.

Steven Hietpas 
Rating:
1.0

Customer did not leave a comment.

greg gelinas 
Rating:
5.0

Customer did not leave a comment.

David Berry 
Rating:
5.0

Customer did not leave a comment.

Wesley Boardman 
Rating:
5.0

Customer did not leave a comment.

jennifer gunnell 
Rating:
5.0

Your mobile app needs work. If you don't have an excellent signal, it's really slow - especially considering there's photos to be uploaded. When I went to return my vehicle, the app kept looping back to the same page, not allowing me to start the return process at all. I had to call the 800 number (where they were very quick and helpful), but that's not a great experience when you're tired from moving a bunch of stuff and just want to get home.

Todd Regoulinsky 
Rating:
5.0

The U-Haul in Saco Maine's employees are so helpful and knowledgeable. It was a stress free time.

Karen Golder 
Rating:
5.0

The check-in and return went smoothly and the trailer was clean and well maintained. Would rent from this location again!

Mark Stafiej 
Rating:
5.0

Jen has taken care of me many times. It is quick and easy and I am in and out. She fills propane tanks to.

Glen Plourde 
Rating:
3.0

Hitch was installed within a 3.5 hour window which was perfect since I had no transportation.

Elaine Vadeboncour 
Rating:
4.0

Customer did not leave a comment.

Amy Clapp 
Rating:
5.0

Customer did not leave a comment.

Cameron Spicer 
Rating:
5.0

Customer did not leave a comment.

Rand Bardsley 
Rating:
5.0

Throw in lunch?

Christopher Hyfield 
Rating:
3.0

Customer did not leave a comment.

Terrance Gould 
Rating:
4.0

Customer did not leave a comment.

James Maxfield 
Rating:
5.0

Everyone and everything was great. No problems and great service. Thank You

MARTIN MURPHY  |  Overall Experience 
Rating:
3.0

SCREWED ME ON 38 DOLLARS WORTH OF FUEL

Eric Michaud 
Rating:
5.0

Tried the phone pick-up process. Gave up and went into the facility. The woman that helped get me out the door with the truck was amazing and wasn’t shocked that I had given up on the other process…. I’m on my phone in an email when I’m asked to take a snapshot of my rental agreement which is in another email so impossible to do.

Pamela Price 
Rating:
5.0

Customer did not leave a comment.

Lance WADE 
Rating:
5.0

Customer did not leave a comment.

John Lamb 
Rating:
4.0

Respectful and informative clerk

Gail Morin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gene Wehrenberg 
Rating:
5.0

Customer did not leave a comment.

Kevin Duran Jr. 
Rating:
5.0

Customer did not leave a comment.

steven vincent 
Rating:
5.0

Customer did not leave a comment.

Leslie Anderson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Al Luckett 
Rating:
5.0

Customer did not leave a comment.

MICHAEL FERRIS 
Rating:
5.0

Wry friendly staff.

Linda davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharon Langis 
Rating:
5.0

Super friendly staff.

Linda davis 
Rating:
5.0

The manager at the saco maine location. Jen is the best U-haul employee known to man.

Gabriel Potter 
Rating:
3.0

Customer did not leave a comment.

Lynne Walker 
Rating:
5.0

Customer did not leave a comment.

ROBERT SCHMIDT 
Rating:
5.0

Customer did not leave a comment.

Tina Gear 
Rating:
5.0

Customer did not leave a comment.

BONNIE FERREIRA 
Rating:
5.0

Jennifer Strout was a pleasure to work with.

joseph hurley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL ROBERTSON 
Rating:
5.0

Customer did not leave a comment.

John Whalen 
Rating:
5.0

The ladies that helped me were absolutely fantastic, and made it super easy!

Jennifer Stonehouse  |  First Impressions 
Rating:
5.0

Thank you from my wife, granddaughter and myself.

MARTIN MURPHY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Pulos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamila Gambrell  |  Overall Experience 
Rating:
5.0

Really enjoyed this storage facility and the staff.

Michael Roberts  |  Overall Experience 
Rating:
5.0

It was a good place to store our moving things until we had room for them some place. Thank you.

Alan Freehan  |  Overall Experience 
Rating:
5.0

The best, bougiest storage facility ever! So safe, well lit, well laid out. Jennifer Strout the GM is a boss & runs this place so well! Can’t say enough good things about her and this facility.

Sadie Sanders  |  Overall Experience 
Rating:
1.0

I paid for my storage services through to November 30th. When I closed my account yesterday, November 22nd, I should have received a prorated amount back. The staff at this store has no knowledge of this, can’t understand why someone would get a prorated amount back and lack the commutation skills to professionally have a conversation with a customer about this concern. How is it a Maine state law that cable services must give you a prorated bill but somehow U-Haul doesn’t? I am still waiting on a callback from this stores manager from August. This store is the most unprofessional location I have visited. Lance, the guy working there yesterday, said he’d share my concern with the manager however since he didn’t make a note or anything I don’t expect that to happen. There is no way to handle this dispute directly with the office since the manager has an obscure schedule as compared to the stores hours and the rest of the staff isn’t equip to handle any situations other than checking your reservation and taking your money.

KATHERINE ESPARZA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucien Crepeau  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George Kennedy  |  Overall Experience 
Rating:
4.0

Staff was enthusiastic about UHaul and extremely helpful. It was a pleasure to deal with them. They represent UHaul very well.

Joseph Hanslip  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAUREL FLANDERS  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

katrina katrina  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Drain  |  First Impressions 
Rating:
5.0

Lady who waited on me was very nice and knowledgeable, this is a nice place for your storage needs

REINETTE BUZZELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

matthew plaut  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celina Dotterweich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Rainville  |  Overall Experience 
Rating:
4.0

It would be better if the sliding door was active until lock down at 10:00. I couldn't get in earlier and had to unload my units through the pass door when the slider auto locked at 7:00. Having been in the door industry for 30 years you can have them locked from outside and active from inside giving access to anyone with a card and auto lock after passing thru with a cart to the dock. Then with a card could enter thru the pass door open the slider and get the cart in and the slider would close. Instead of people blocking the pass door open all the time they are unloading. Simple adjustment to make everything more secure and more convenient for your customers. Thankyou for your consideration.

George Gagnon  |  Overall Experience 
Rating:
3.0

Only issue was I was told I was getting a 5 x 10 and I got a 5x5 which wasn’t going to work for me

Michele Lamb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney Lemieux  |  Online Move In 
Rating:
5.0

The storage building and unit itself was very clean and well taken care of. I am very pleased with my choice of using Saco U-Haul for my storage needs.

Bradley Druttman  |  Online Move In 
Rating:
5.0

From the phone call inquiring about storage to the day we moved things in to the day we got them and checked out, everything was smooth. All employee’s we came in contact with were very helpful and friendly. Great experience!

Lisa Bourgeous  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

anthony waters  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexander Jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mo Ransom  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Robert Rainville  |  Online Move In 
Rating:
5.0

Good

jeff campbell  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

lane briggs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Hemond  |  Overall Experience 
Rating:
5.0

Jennifer the manager was amazing she is very kind and patient

FRANCES BROWN  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff and the storage units were amazingly clean!

Thomas Gentile  |  Overall Experience 
Rating:
5.0

Clean facilities and easy to access. Friendly staff. I am very happy with my choice of using this facility.

Bradley Druttman  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Sarah Grebleski  |  Overall Experience 
Rating:
4.0

Good service overall

Leslie Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Templeton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leon Willis flowers  |  First Impressions 
Rating:
5.0

Very helpful staff, the carts were great and very easy to use. I would recommend this highly.

Thomas Childs  |  Overall Experience 
Rating:
4.0

Unfortunately, I was charged a late fee because Uhaul did not auto withdraw my payment from my account - as it should have been. They put a denied access to my storage unit without any kind of notification.

Debra Valentine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THERESA BICKFORD  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARILYN BRISEBOIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Gentile  |  First Impressions 
Rating:
5.0

The lady in the office. Sorry I don’t know her name is very nice and helpful.

Nabil Sibouih  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelly havlin  |  Overall Experience 
Rating:
5.0

Excellent staff and manager with a very clean facility!!

FRED CASTLE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Williams  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

william ouellette  |  Overall Experience 
Rating:
5.0

Staff is extremely helpful and friendly

Joyce Booraem  |  Overall Experience 
Rating:
1.0

Rude,dismissive,got wrong storage unit and employee couldn't be bothered to help or respond until they opened. Wouldn't show us where truck was but walked the people behind us to theirs. Gave us a key with inclear numbers and letter so couldn't find it and asked employee and she was put out that we asked her.prices for truck jumped at store it should have reflected online

Sally Allen  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

joseph hurley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ora Parker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Kidney  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew Fitzgerald  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matthew plaut  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jamila Gambrell  |  Online Move In 
Rating:
3.0

I would have rated everything above average had I received a little bit more respect from someone working there that honestly could not have cared less about what I had to say. This was 1 out of 3 people I interacted with and the other 2 were great.

cameron mann  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEVEN PELLETIER  |  Overall Experience 
Rating:
5.0

All great. Clean. Friendly. Staff knowledgeable.

William Durkin  |  Overall Experience 
Rating:
5.0

From the first time I called about rental to when I came in to gain access first tome, the customer service was very helpful. Both times was the manager, who works hard to make sure your getting what you need. She was great.

Lisa Bourgeous  |  First Impressions 
Rating:
5.0

We could not be more pleased with our UHaul experience in Saco

George/ Katheryn snyder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guy Ramsey  |  First Impressions 
Rating:
5.0

Thank you

Terrence Freeman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marjorie Cucinelli  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Peabody  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Lyle  |  First Impressions 
Rating:
1.0

Water damaged to a lot of boxes dressers

Dennis Nason  |  Overall Experience 
Rating:
5.0

Staff was very helpful, professional & gracious! Am very happy doing business with them!!

Birchroy Group  |  Overall Experience 
Rating:
5.0

The staff was friendly, helpful and knowledgeable The storage facility was spotless! I really liked knowing a person had to have a security card to get in. The building was well lit and there was enough carts to move things in & out.

kathleen shannon  |  Overall Experience 
Rating:
5.0

the service tech was the best

George/ Katheryn snyder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Girard  |  Overall Experience 
Rating:
4.0

Only three issues. One employee was rude when the access door was frozen and I couldn't get it open. Two was the pavement in front was not always cleared of ice and snow for easy access. Three, the automatic sliding door didn't always work even when it was on. Other than that the inside was clean and everything else was easy.

Stefani Sellers  |  Overall Experience 
Rating:
5.0

My move out date was Friday 3/4/23.

ricky tracy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA POYNTER  |  Overall Experience 
Rating:
3.0

Not enough staff to help all customers but Jen and Rachel were excellent.

Terry Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lyn Hinds  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chan libbey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caitlin Tellier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah Beam  |  First Impressions 
Rating:
5.0

All of the personnel were helpful and explained the access and exiting well. Thank you.

Alan Freehan  |  First Impressions 
Rating:
5.0

The staff were very helpful and friendly.

Margarito Hernandez  |  First Impressions 
Rating:
5.0

Clean facility. Clear directions on how to move about, enter storage etc. store manager, JStrout offers exceptional, efficient and friendly customer service.

Thomas/Jane Maynard  |  Overall Experience 
Rating:
5.0

Thank you Jennifer for all your help

Ian Dethlefs  |  Overall Experience 
Rating:
4.0

Only downside was the employee gave me attitude when I couldn't open the door because it was stuck and he literally had to yank it open but he acted like I was stupid for not being able to do it. Very dismissive it wasn't appreciated.

Stefani Sellers  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Taylor Carroll  |  Overall Experience 
Rating:
1.0

I had this unit for 4 years found out 2 years ago about it and told them that I didn’t want it. I did not give permission for a unit to be opened in my name

adrienne dyment  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vincent Giordano  |  Overall Experience 
Rating:
5.0

After a long 11 hr drive reaching the Uhaul Saco facility was a sight for sore eyes. Plenty of room to maneuver the truck. Easy access to storage units that have unloading zones. Tons of dolly carts available and the Staff was exceptional. TY

JEANNETTE RAMIREZ-JASA  |  First Impressions 
Rating:
2.0

My unit was infested with mice and as a result I had to throw away furniture, clothing and bedding. When I cleaned out the unit, and had mouse infested trash, I was told there was no trash receptacle. I had to drive to Portland and unload what was salvageable and come back with trash bags to remove what was damaged. I found the desk service technicians little help and indifferent about my situation

Christine Fecko  |  Overall Experience 
Rating:
5.0

Staff was kind, helping me to figure out about garbage disposal

Yuta Shimotsuma  |  Overall Experience 
Rating:
5.0

This facility is well run, clean, and very organized. Love the fact that there was always a new dolly ample to fit a good amount of furniture and boxes. Best move for me was using this facility instead of a Pod.

LEN BERKOWITZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicholas Salamone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Beaulieu  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Benjamin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill Kehoe  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rich Beaulieu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD REARDON  |  Overall Experience 
Rating:
4.0

Location and space

Todd Norcross  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELLEY DREW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anothony Galiardi  |  Overall Experience 
Rating:
5.0

The climate controlled units are safely in a building with a big elevator. All was well

dori newman  |  Overall Experience 
Rating:
5.0

Impressive facility. Comfortable temperatures even in extremely hot weather. Clean units and rest rooms, large well lit elevators. Highly recommend

Christine Gula  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth daggett  |  Overall Experience 
Rating:
5.0

When I arrived at my unit I couldn't into my Unit. They sent someone over to help me.

Grace Jameson  |  First Impressions 
Rating:
5.0

Thank you Jennifer you have been so very helpful you made my experience with Uhaul the best.

Linda Revoir  |  Overall Experience 
Rating:
5.0

Derrick was very helpful and friendly. The building is clean, well lit and the carts that are available are very appreciated

kathleen shannon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel Parenteau  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda Shannon  |  Overall Experience 
Rating:
5.0

The Saco U- haul team are outstanding in every way !!! They went above and beyond to ensure my move-in experience was easy and stress free. With gratitude.

Kathleen Witham  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

AUSTIN HEALY  |  Online Move In 
Rating:
5.0

The staff and facilities were great!

Carleen Bernosky  |  Overall Experience 
Rating:
4.0

Little expensive..in thinking of going to the 5×5...I'm very poor and 130 a month on top of rent ..food..etc..takes most of my money..in on S.S...and maybe there should b a reduced rate for displaced Senior American citizens..thank you..peace b with u

Nadine Niedner  |  First Impressions 
Rating:
5.0

I was very satisfied with U-Haul. I was with them for 2 years no problems

Donna Morin  |  Overall Experience 
Rating:
5.0

Thanks for making it so easy with the website!

Carli Stewart  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

james maloney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah/Stephen Bledsoe  |  Overall Experience 
Rating:
5.0

I found that you have a knowledgeable and friendly staff that are dedicated to serving customers.

Lee Gonthier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Girard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Parenteau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lucette pellerin  |  Overall Experience 
Rating:
5.0

Very clean and the building security is strong.

Chelsea Libby  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Reid  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Maul  |  First Impressions 
Rating:
5.0

Really smooth experience. Staff was really helpful when I had a question about disarming the alarm. Facility is clean and well air-conditioned. Highly recommended.

George Wall  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jonathan Lessard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff Jordan  |  Overall Experience 
Rating:
5.0

The manager could not be any more helpful friendly and accommodating- it was truly a very good experience- she actually returned our phone calls at odd hours and did everything possible to meet our needs. The Saco, Maine location is really an excellent facility! The place is extremely secure, clean and pleasing to the eye and plenty of space to maneuver your vehicle

John/ Michael- Closen Brunkowski  |  First Impressions 
Rating:
3.0

Was billed when I closed out my unit. Manager was suppose to contact me and still hasn't and I haven't had a refund yet

BARBARA CHAMBERLAIN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicholas Salamone  |  Online Move In 
Rating:
5.0

Can’t say enough about how helpful and friendly the two female employees were to us as we rented our storage unit. Thanks so much

Deborah/Stephen Bledsoe  |  First Impressions 
Rating:
5.0

Great customer with the woman that checked me , very helpful and nice

Sharon Mason  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH GREEN  |  Overall Experience 
Rating:
5.0

Always my first choice.

VAN DONG  |  Overall Experience 
Rating:
4.0

The mandatory lock & consequences of loosing the key are annoying.

KELLEY DREW  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles ghirelli  |  First Impressions 
Rating:
1.0

I was called on July 4th and left a message that my storage unit was "empty with no lock" and left instructions to call back if I was not moving out that day. I called back, and proceeded to call back everyday following. I was never put in touch with the Saco location and the national distribution center couldn't reach them either. I was not able to confirm that my property was in fact NOT missing until I could go to the storage unit myself on July 9th. At checkout when I brought this up the staff member rolled her eyes and moved on - this issue is not resolved in my mind and spoiled the whole experience.

john Steward  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin Boissonneault  |  First Impressions 
Rating:
5.0

Everyone that works at the Saco U-Haul was helpful and friendly. I would DEFINITELY go to them again. Thank You!

Tiffany Caron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Gula  |  First Impressions 
Rating:
5.0

Jennifer stroud was always helpful! She was friendly and helpful, she knew what she was doing!

Sheryl nadler  |  Overall Experience 
Rating:
5.0

I was thoroughly surprised by how easy the experience was, and how clean and modern the facilities were.

Lucas/Ashley Swinford  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hanna Langley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl Veilleux  |  Overall Experience 
Rating:
5.0

This is one of the best facilities that I have ever used. The people who work there are very helpful and quick. The building is spotless and very well lit.

John Fantry  |  Overall Experience 
Rating:
5.0

Outstanding service and value

Sean/Heather curry  |  First Impressions 
Rating:
2.0

I was there for 3 hours the woman that was there at 8am was complaining to me about how her boss was late and was mad because she couldn't check in people's trucks then I told her what I was looking for for a storage unit she gave me something way to small they Changed my unit 3 times and my info was wrong the only nice thing was Jennifer refunded me my money for 3 hours of fixing the problem the woman with dark hair should not work there she was extremely rude to people

KARLA HUSSEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob Zagami  |  First Impressions 
Rating:
4.0

The storage unit was great and access to it. The only issue I had was when I needed assistance, there was only one attendant working so wait times were longer than expected

Sheila Cullinane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

julianna poirier  |  First Impressions 
Rating:
5.0

Outstanding customer service. Have used this location for storage, truck rental, and moving supplies. Always clean, well stocked, and helpful staff

kate parkinson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul Morales  |  Online Move In 
Rating:
5.0

Good people, clean setting.

dori newman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alica/Jeremiah Flick brown  |  First Impressions 
Rating:
5.0

Jennifer and Angela we’re very friendly and super helpful during my stressful day

JESSICA POYNTER  |  Online Move In 
Rating:
5.0

AlwaYs clean and safe! Staff was professional and friendly!

Robyn Tucker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula Hirtle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Schmidt  |  Overall Experience 
Rating:
1.0

I had paid for a dolly to be included with the rental. When I picked up my dolly on Friday (3/4/22) at your Sanford location there was no dolly in the uhaul. This error set me back a day in my moving process as I needed the dolly to move appliances. I then spoke with a very kind lady through customer service who agreed that was unfavorable and offered an additional day for free. The very next day I was being harassed by I believe your general manager of maine or something. It was a woman. She actually threatened my wife and I and said she would track us down to return the truck. After this threat we frantically returned the truck to the lot that night. Somehow in your system it says I owe an outstanding balance to you. Even though I have a bank statement as proof that I was charged. I needed a truck for another day so I just went through pensky.

FAITH BLAKE  |  First Impressions 
Rating:
5.0

Awesome staff

Gary Schmidt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel VanWart  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Renee Jenkins  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Amy Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Cook  |  Overall Experience 
Rating:
2.0

Will never use uhaul for anything other than a truck rental and i will make sure everyone i know is aware of all the issues my family and I went through. Im very dissatisfied.

lisa LEBLANC  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela Banta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Flood  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Amy Lavallie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Lessard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacey Rumery  |  Overall Experience 
Rating:
5.0

Very clean and well set up to store all of your possession’s. I would not hesitate to store my tools, furnishings and bedding at this facility. The personnel where very knowledgeable and very helpful for all of my needs. Security at its best.

RICHARD DESROBEST   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kimberly Peele  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

erika grenier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas Bowen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD DESROBEST   |  First Impressions 
Rating:
5.0

The storage family ws convenient and easily accessible. The staff was friendly and helpful.

Judith Cadorette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Roche  |  Overall Experience 
Rating:
5.0

Everyone that I have spoken to at this facility is knowledgeable and customer friendly. These are some very patient people. They do not try to rush anyone and it seems that they will do whatever they can to make sure that the customer is satisfied before they move on to the next thing. GREAT JOB U HAUL SACO CREW

John Fantry  |  First Impressions 
Rating:
5.0

No lines, no waiting. Did everything online and then just showed up and started moving stuff in.

kenneth bryant  |  Online Move In 
Rating:
5.0

I use this facility for storage and equipment. I am completely satisfied

sharon nelson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark/becky Gagne  |  First Impressions 
Rating:
5.0

Very Friendly and Helpful Staff. The facility was very clean.

John Benjamin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Norma Oliva  |  Overall Experience 
Rating:
5.0

Helpful and patient staff — one of the best U-Haul experiences I’ve ever had.

DENNISALAN ANDERSEN  |  Overall Experience 
Rating:
5.0

Patient, helpful staff, both for equipment rental and storage arrangements.

DENNISALAN ANDERSEN  |  First Impressions 
Rating:
5.0

Even the bathrooms in the storage facility were very well maintained.

MEGHAN STEPHENS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHERINE HOLT  |  Overall Experience 
Rating:
5.0

The staff was very helpful and friendly.

Jim Macleoud  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy Young  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susan Sanderson  |  Overall Experience 
Rating:
5.0

Very impressive facility and staff. I would use this facility again if the need arises.

Bob Zagami  |  Overall Experience 
Rating:
3.0

Security system is faulty and kept going off even after unarmed.

Alexus Dicent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Shea  |  Overall Experience 
Rating:
4.0

No toilet paper in ladies room

Jude Trafford  |  Online Move In 
Rating:
4.0

More detailed explanation of the self checking in process for the automated system.

Orley Dossiema  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zahra Barzin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arianna Northrop  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Karen English  |  Overall Experience 
Rating:
2.0

uHaul had setup auto pay for our storage unit, that way once the free month was over it would automatically bill us. uHaul failed to bill us for July and August. Forcing our account to show as unpaid. Despite a $2 authorization charge showing on our bank statement - clearly showing that uHaul had access to bill our account. It’s been frustrating to get situated. As we feel that due to uHaul’s mistake, we shouldn’t be billed for that missed time.

Cody Hatch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard A Bonnin  |  Online Move In 
Rating:
4.0

Initially the interaction with a certain staff member was not good BUT Lance was always helpful and when I met with the manager Jennifer she listened and helped with the issues we were having. This is a very busy location and they all work very hard and are under staffed. Hope they can get extra help soon .

Gail Paul  |  First Impressions 
Rating:
5.0

Very helpful staff!

John Glass  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Austin  |  First Impressions 
Rating:
5.0

Great service, facility, and experience.

James Fryzlewicz  |  Overall Experience 
Rating:
5.0

Jennifer Strout was amazing. U are lucky to have her.

DAVID WATT  |  Overall Experience 
Rating:
4.0

Not leaving as a customer, simply experienced a change in my storage needs and will be returning next week with a slightly larger unit( exciting contract with Life Storage).

Danielle Warren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nirmal Kumar Kanagasabapathy  |  Overall Experience 
Rating:
5.0

Staff has been very kind and accommodating with a difficult move. Thank you all for your help!!

Christina Shea  |  Online Move In 
Rating:
5.0

The Staff was amazing and helped with any issues I had. Wonderful location!

Brian Cormier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Candice Adams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark lindquist  |  Overall Experience 
Rating:
5.0

The staff there was excellent and met all my needs

Thomas Perry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Higgins  |  Overall Experience 
Rating:
5.0

The staff @ Saco U-Haul was great, and the facility is really nice U-haul had an issue in that it confused me with somebody else in their system and initiall prevented the rental from going through, but when the standard customer support from U-haul was evidently failing, the staff reached out "behind the scenes" to expedite the resolution and bring it to a great conclusion - they saved the day and made my experience a positive one.

Jeff Jordan  |  First Impressions 
Rating:
4.0

The alarm to my unit never worked. The staff said it would take hours on the phone to fix and with the 3 hour time difference from Maine to Arizona it would be hard to fix. Other than that, I had a good experience and would use U-Haul again.

Peter Higgins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy Williford  |  First Impressions 
Rating:
1.0

Saco, You've gone from being one of the best of the Maine seacoast to being truly the worst. We checked in with a sloppy, rude female and checked out with a lazy, wise guy. You should be ashamed to be in Saco. Your new people bring the town rep.down. ...

Suzanne Reaves  |  Overall Experience 
Rating:
3.0

Everything is great, the only problem I have is my code to unlock the door wouldn’t work when I tried it so I had to rely on other people who were there to access the door. Not sure if it’s because I bought it and moved in the same day but I would be bummed out if the code still didn’t work after the fact.

Ian Myers  |  Online Move In 
Rating:
5.0

The customer service at Saco facility were great. They were very helpful and courteous.

James Fryzlewicz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sreenivasa Chappada  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seth Josef  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANE HELZER  |  First Impressions 
Rating:
5.0

Representative was great, pleasant and helpful.

richard/Mary lambert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine Clark  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sreenivasa Chappada  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Talia Cross  |  Overall Experience 
Rating:
5.0

Access hours need to be clearer if they change or are different from posted schedule.

LOURDES ALVAREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Casey Rann  |  Online Move In 
Rating:
2.0

Jen Strout was great however, this facility needs more staff. I have had issues with a truck not being available when I reserved it, having their systems down when I wanted one and although it was there, they could not rent because they could not get into the computer. I would not use the auto payment system for storage lease again as I have had an issue with it. Also I can NEVER get anyone on the Phone causing me to have to go in person and wait in a long line to speak with someone as only one person is working there. The place is clean and safe but, they need to figure out the management side of things.

beth skypeck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Livingston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Babbitt  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paul Cunningham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilisa/Jay Dowling  |  First Impressions 
Rating:
5.0

Had to upgrade storage right before moving in. Office employee Hailey was lovely, helpful and the process was efficient.

Dawn/Ted Del Guercio  |  Online Move In 
Rating:
4.0

After hours access/check-in a bit combersome.

Orley Dossiema  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark lindquist  |  First Impressions 
Rating:
5.0

great customer service, always pleasant and helpful

Susan StJohn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY GRIER  |  Online Move In 
Rating:
5.0

Very pleasant and smooth experience.

Bonnie Lee  |  First Impressions 
Rating:
4.0

When filling out the forms why do I need 2 alternative phones and alternative name and an alternative address? I only have one phone name and address. Those should be optional.

Michael Rowles  |  Online Move In 
Rating:
1.0

The staff was great but the computer system was extremely slow and didn't function correctly. It cost me 2 hours of my time, over 2 days trying and not succeeding to access my unit. The card didn't wok properly and they had to disable the alarm on my unit so I could place items into storage.

Peter Higgins  |  First Impressions 
Rating:
5.0

Clean, personable and professional

Richard/Sharon Hailer  |  First Impressions 
Rating:
5.0

The front desk person was very helpful!!!

Lynn/Rich Bilodeau  |  First Impressions 
Rating:
5.0

Great customer service!! Clean and my experience was beyond my expectations!! Thank you Uhaul Saco-Main St Woohoo!!!

Taranna Mahon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn Ferrara  |  Overall Experience 
Rating:
5.0

Jen was professional, knowledgeable, and very helpful. The carts in the storage unit came in very handy. All U-Haul facilities should run like this one.

James ragon  |  First Impressions 
Rating:
5.0

Perfect solution to a storage facility need. Staff went above and beyond to accommodate us. Great communication with the owner, she was always responsive. Convenient location, easy access. Would highly recommended this place of business. Thank you Jenn.

Joyce Manley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel Page  |  Online Move In 
Rating:
1.0

Stuff got all moldy inside of storage had to throw away a 2000$ couch

scott jurgen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Marchand  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy Dykes  |  First Impressions 
Rating:
5.0

My change of ownership to the unit after my daughters sudden passing was done with security and compassion. I worked with a female associate at the Saco Maine location. I don’t recall her name but she was amazing 💜

Machelle Alves-Graves  |  Overall Experience 
Rating:
5.0

7 AM till 7PM don’t work for the working man !

Clay Bubier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miriam wright  |  Overall Experience 
Rating:
2.0

There was a disconnect with corporate U Haul and the Saco U Haul with every purchase we made Ordered a truck through corporate, changes to made to drop off location by corporate with subsequent un- known changes to pick up and need for us to drive to Freyburg (2 hours away 1 way) to get our truck. Saco was unable to help. I paid a trailer hitch 1 x through corporate, not received in Saco, and 2 x at the Saco office (?credit card machine not working, they never called me back but froze my account). On a better note the storage facility was very clean and secure. We really appreciated that!

Katie/Michael Hersey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francis Brackin  |  Overall Experience 
Rating:
4.0

It was good had alittle mix up with the new storage unit but it got straightened out quickly

Susan Cook  |  First Impressions 
Rating:
5.0

the storage facility was great, and I appreciated the additional security measures added. The next most important issue was Jennifer's helpfulness, attention to detail, and great people skills.

Martha Keyser  |  Overall Experience 
Rating:
5.0

THE FACT WE WERE ABLE TO WALK IN, PURCHASE MOVING ITEMS & SECURE A PERFECTLY SIZED STORAGE UNIT ALL FOR UNDER $200 ALL IN 1 PLACE IN LESS THAN A 1/2 AN HOUR? AMAZING!!!

April/Peter Buzzell  |  First Impressions 
Rating:
5.0

I would prefer opening at 8 on Sunday

Katie/Michael Hersey  |  First Impressions 
Rating:
2.0

I called 24 hours in advance to make sure our Uboxes were unloaded and ready to pack first thing in the morning. I spoke with the manager/staff twice the day before. When I arrived to unload the boxes at 7am, they had not been prepared. It took 1 hour to get that sorted out, during which time I was paying movers hourly to sit around. There was some miscommunication on the staff/management side, and then very little urgency to correct the issue, which caused scheduling issues for me and the movers I had hired.

willem thomas Fadrhonc  |  First Impressions 
Rating:
5.0

We had no problem with the storage unit.

Rachel Bannister  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip Fearon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce manley  |  First Impressions 
Rating:
5.0

Jennifer went above and beyond her duties. She was very helpful and made my packing, and moving steps less stressful. I’ll definitely be returning for Supplies. Jennifer was very patient with our questions and details through my families difficult transition.

MARILOU LACHANCE  |  First Impressions 
Rating:
1.0

The email I got said access hours were from 5am to 10pm Monday - Sunday and the manager refused to honor that. When asked for a refund I was hung up on. Basically the manager doesn’t know how to manage and I missed an entire day of work to move my things in because she didn’t want to get out of bed and honor the email I got. I most definitely should still receive a refund considering I missed out on a $150 day Bc of POOR MANAGEMENT. I will never use this location again

Brittney Coulombe  |  Online Move In 
Rating:
5.0

Safe and clean place

Nancy Mannix  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

dave davis  |  Overall Experience 
Rating:
3.0

Too expensive compared to other units around the area

Jeremy Wickham  |  Overall Experience 
Rating:
3.0

We could not find our unit on the 'map'. When we arrived at the site, the site person could not find it either. We took another unit.

Marilyn Rivenburg  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John Hardy  |  First Impressions 
Rating:
5.0

The staff was so very helpful, that I was comfortable during the whole procedure. Moving is never ease but storing our home products at this U-Haul helped a complicated task. This was the cleanest and nicest u-haul I have ever seen. I appreciate very one that helped and guided me through the process and would always recommend the U-Haul in Saco Maine. Thank You!

candace madallo  |  Overall Experience 
Rating:
5.0

Awesome experience renting both a moving truck, and storage unit from this facility. The storage unit and facility are in fantastic condition. I would recommend them to anyone! Thanks so much!

Kelsey Liversidge  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel Ross  |  First Impressions 
Rating:
5.0

Alarm/24 hour access pin pad and card slider not working wasted 2 hours waiting for office to open. Office extended rental at no extra charge. Great customer service.

Orley Dossiema  |  Overall Experience 
Rating:
5.0

The young man that helped us was so accommodating

BRIAN DUPREE  |  First Impressions 
Rating:
5.0

Saco facility one of few with lavatory, multiple equipment to facilitate transport and elevator for 2nd floor convenients.

Orley Dossiema  |  First Impressions 
Rating:
4.0

Moving is stressful enough. These guys help make it easy!

FRANK LUKSEVISH  |  First Impressions 
Rating:
5.0

The Employee that helped me was very patient and accommodating and I really appreciated he calm and helpful demeanor.

Francis Brackin  |  First Impressions 
Rating:
5.0

Later times to access units would be much more helpful.

Trisha Stella  |  Overall Experience 
Rating:
5.0

All questions should be answered on the phone so when you get there you can just show your ID and put your card in and pay. There was one person working with 5 people in front of me and I had to wait almost an hour. I'm disabled and wasn't even able to sit down.

cheryl smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Diana Pecoraro  |  Overall Experience 
Rating:
5.0

Customer service was Excellent the lady you have working the Saco location the best she listens and goes beyond really appreciated in these trouble times

john crocker  |  Overall Experience 
Rating:
5.0

The clerk told me my padlock was not acceptable and explained why, then she offered one for free. Great experience

Pascal Cyambarantama  |  First Impressions 
Rating:
5.0

Adam does a great job here; he was very helpful when I checked in and was able to help when I left my card at home. I will use U-Haul again at this location when needed. Thank you.

Jeannine Harrison  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

frederick foss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeannine Harrison  |  First Impressions 
Rating:
4.0

Counter poorly staffed at busy times

ROBERT L MURPHY  |  Overall Experience 
Rating:
2.0

The guy that helped me was great but his manager did not set him up for success. I purchased a storage unit in the new building and there were no numbers on the doors and the key cards were messed up

Jeanine LaGasse  |  First Impressions 
Rating:
5.0

I’m sorry but I’ve forgotten her name. Yesterday afternoon I met the most Personable and professional young woman. She was so funny and kind!! You have an execellent person working for you.

Nancy Mannix  |  First Impressions 
Rating:
5.0

Staff was excellent super friendly and most of all your staff were up front and completely honest! Unlike your local competitors who tried to lure me to their locations with bait and switch sales tact

clarence stewart  |  First Impressions 
Rating:
5.0

Zachary Gentile helped me and he was fantastic. Went above and beyond.

Jacob Leforge  |  First Impressions 
Rating:
5.0

Gentlemen was very helpful and explained things clearly!

Kathleen Poitras  |  First Impressions 
Rating:
5.0

Very nice facility

DONNA PERRY  |  Overall Experience 
Rating:
5.0

Both employees were absolutely amazing! The best customer service skills I have ever experienced, anywhere! Love this place :)

Iris Dennison  |  Overall Experience 
Rating:
4.0

very friendly

Destinie Chadbourne  |  First Impressions 
Rating:
5.0

Excellent customer service.

Andrew Booth  |  First Impressions 
Rating:
5.0

Exceptional service, as usual! 150% awesomeness!

Iris Dennison  |  First Impressions 
Rating:
5.0

Jill and her staff were great! U-haul should consider upgrading the computer system. Several times there were issues when trying to make a payment. Thanks again to Jill, she was always smiling!

jeff hilton  |  Overall Experience 
Rating:
5.0

Moving is a stressful situation. Jim in Auburn,Ed CSR (phone) were super in fixing my reservation . Jill GM @ Main St Saco ME was very professional & accommodating.

Georgianna Haskell  |  First Impressions 
Rating:
5.0

Jill is THE BEST!

molly sinclair  |  Overall Experience 
Rating:
2.0

First everything was great with autopay . More then one unit on autopay they don't take out the money so you get charged late fees plus don't get reimburse once you show them it was set up for autopay

peggy cobb  |  Overall Experience 
Rating:
5.0

Thank you

AMAL ALNADREE  |  Overall Experience 
Rating:
4.0

It was super helpful and convenient to store my things at the same location as my trailer rental drop off point. Having the first month free sweetened the already good deal.

Marcus Hayden  |  Overall Experience 
Rating:
5.0

They were very understanding but i didnt loke how they couldnt accept lartial payments bexause some people do live off weekly checks and almost evwry where i know of is happy to accept partial payment

Zachary Bishop  |  Overall Experience 
Rating:
5.0

Great Service!

molly sinclair  |  Reservation 
Rating:
5.0

None

Yvonne Hamer  |  Overall Experience 
Rating:
5.0

Representatives were pleasant and helpful.

Bobbi Lyons  |  Reservation 
Rating:
1.0

This was an overpriced horrific experience and I will never do it again nor will I ever recommend it to anyone!

Noah Pitchforth  |  Overall Experience 
Rating:
5.0

Very accommodating

MICHELLE LANE  |  Reservation 
Rating:
5.0

Very well run U-Haul location.

Paul Wendzikowski  |  Overall Experience 
Rating:
5.0

I had a great experience and would use U-haul again!

Emily Silberstein  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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