Customer Reviews for U-Haul Moving & Storage of Russellville

1,086 reviews

2821 E Main St   Russellville, AR 72802
(Old K-Mart building)

(479) 498-0933

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(479) 498-0933

2821 E Main St
Russellville, AR 72802
(Old K-Mart building)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The staff there are just wonderful to work with.

SUSAN CHAKOS 
Rating:
5.0

The gentleman that helped us was fantastic, made everything smooth and simple, can't wait to work with uhaul again thanks to this young man thank you

Jedidiah Gilbreath 
Rating:
5.0

Customer did not leave a comment.

Crystal Cullen  |  First Impressions 
Rating:
5.0

The guy that helped us was great to work with!!(jeffrey)

randy grevengoed 
Rating:
3.0

The move out process was horrible. The app didn't work correctly and the on site staff left me standing in the office for 5 minutes until I just walked out.

James Stepp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

randy hilsabeck 
Rating:
4.0

Customer did not leave a comment.

RONNIE DAVIS 
Rating:
5.0

Customer did not leave a comment.

Tony Higgins 
Rating:
5.0

Thank you for a great experience!

Heather Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Gasaway 
Rating:
5.0

Customer did not leave a comment.

Lori Vick 
Rating:
5.0

Smooth like butter. Moving sucks and is very stressful.......it's nice to not have to worry about truck issues. Thank you uhaul Russellville.

SHANE GRUNLIEN 
Rating:
5.0

I am a frequent renter of uhaul trucks. I wish there were more locations as well run as Russellville old K-Mart. Definitely recommend them if you are anywhere close to this location.

SHANE GRUNLIEN 
Rating:
5.0

One of the best uhaul locations that I have used, and I have used many.

Shannon Pritchard 
Rating:
5.0

Great service and quick in and out.

Jennifer Snow 
Rating:
4.0

Pleasant initial contact and rental process.

dupree allen 
Rating:
5.0

All was great. No complaints.

Danny Grace 
Rating:
5.0

Customer did not leave a comment.

Robert Bradley 
Rating:
5.0

Facility was in perfect condition. Very clean and very well organized. The staff was very welcoming & extremely friendly and helpful!

Jordan Huddleston  |  Online Move In 
Rating:
5.0

Everytime I went in the young man working was always extremely helpful and extremely pleasant the name on my receipt is William R I am not sure if that is his name or not or if that is just on every receipt but if that is his name he deserves a raise he is absolutely wonderful!

Atheana Hamedi  |  Overall Experience 
Rating:
5.0

Jeff C and Jessica H were very helpful and professional. From renting a 15’ moving truck to renting a 10x10 climate controlled storage unit, they both made it simple and fast. Would definitely recommend to anyone needing U-Haul services this location does it right.

Courtney Mcmillian 
Rating:
5.0

Customer did not leave a comment.

Kane Magnuson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAMES ISENHOWER 
Rating:
5.0

The staff was very helpful. Very accommodating.

DARLENE THOMAS  |  First Impressions 
Rating:
5.0

The Russellville team was awesome to work with, friendly and helpful. Makes me want to rent a U-haul just to visit. Great job everyone.

Doug Rauch 
Rating:
5.0

Customer did not leave a comment.

David Barton 
Rating:
5.0

Customer did not leave a comment.

David Barton 
Rating:
5.0

Customer did not leave a comment.

Beverly Fridell 
Rating:
4.0

Customer did not leave a comment.

Andrew Twomey 
Rating:
1.0

Service was rude . Equipment needed right outside , but unavailable.

John Grace 
Rating:
5.0

Customer did not leave a comment.

Desiree McNealley 
Rating:
5.0

Customer did not leave a comment.

Devin Gilbert 
Rating:
5.0

Great service

Heather Cook 
Rating:
5.0

It’s a wonderful and clean facility. Very well organized. Jeffery was excellent. I use this facility again very soon.

Jason Benov 
Rating:
5.0

Very professional from check in to drop off. Very courteous staff, would recommend if in need of a rental vehicle.

brian loughan 
Rating:
5.0

Awesome drop off. So quick and fast. Everything was so orderly. Fantastic facility.

Adina Manshack 
Rating:
5.0

Best customer service all around. Very helpful, super friendly, and they're quick to get you what you need!!! To top it off the rates are unbelievably cheap!!! Will definitely use them in the future again!!!!

STEPHANIE DOLPH-MURPHREE  |  Overall Experience 
Rating:
4.0

Because the location is STAFFED with only 1 person :-0 & the area is vast I rate this less than excellent, otherwise it would rate excellent. I was checked in (walk-in rental) by a lady who had 3 customers ahead of me &1 behind me on a Monday morning. Most efficient, precise & pleasant UHaul employee (over 4 States in the past 8 months!). No comparison between other experiences & her service At the end I asked her name Jessica. She expertly processed every customer, communicated she would be with us s as soon as possible AND handled every trailer hook up at the perimeter of the lot! I've rented where EVERY staff member (pick up & return!) refused to assist in attachment or release of UHaul trailers (see my rental history: Alma, AR on highway 64 just east of Alma - had to leave my hitch behind!). A delivery driver attached it, thankfully. Hideous & unsafe experience. Nonetheless, compared to more NORMAL experiences in CA, NM, MO, & AR - Jessica's expertise stood out as impressive, conscientious, efficient, knowledgeable & done for the sake of 'doing a job well' under A LOT of pressure. Kudos to her! The return, a man, not up to normal customer service standards but I addressed it there & then (seemed to be falling apart with a well-spaced flow of 2 returns & 1 rental, mishandled at each step). So, excellence is there it just needs to be committed to in the form of UHaul paying closer attention to PERFORMANCE & staffing #s.

Lisa Holtke 
Rating:
5.0

Customer did not leave a comment.

David Barton 
Rating:
5.0

Customer did not leave a comment.

Michael Whitson 
Rating:
5.0

Customer did not leave a comment.

Whitney Carothers 
Rating:
5.0

Whole experience was great. Couldn't use large bay door when moving out, but had enough carts and easy to pull up to sliding glass door, so it all worked out.

Pamela Brinson  |  Overall Experience 
Rating:
5.0

Very friendly staff!

Pamela Brinson 
Rating:
5.0

The representative at the East main location in Russellville was so kind. She helped so much!

Traliese Ford  |  First Impressions 
Rating:
5.0

Fast and friendly service

JEFF GARRETSON 
Rating:
5.0

Customer did not leave a comment.

Holly Peeler 
Rating:
5.0

Customer did not leave a comment.

darla goff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry Webb 
Rating:
5.0

Customer did not leave a comment.

Brittany Polasek 
Rating:
4.0

The process to enter is not clear. Two keypads located outside. Had to figure out you have to use the one on the left first. Even after using code, the alarm goes off when I open the unit. Employee said this always happens. Does not give me any confidence the alarm system is working properly. Garage door is inoperative.

James Martorano  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Aleksey Shiva 
Rating:
1.0

Worst customer service. Claimed our lock was gone multiple times and charged us crazy fines for it being gone.

jaclynn Hattaway  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cassandra Herman  |  Overall Experience 
Rating:
5.0

The team at Russellville were awesome to work with. It rained the entire 900 miles driving up from Florida the auto trailer was dirty and they accepted it without issue. Look forward to working with them again.

Doug Rauch 
Rating:
5.0

Customer did not leave a comment.

richard wilson   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Jeet 
Rating:
5.0

Customer did not leave a comment.

jody wolfe 
Rating:
2.0

Was confused on why I was forced to pay the $11 at the store for coverage and she said I no longer had that option bc people steal from there then said they only reserve rentals for American Express and discover they don’t reserve with visa Over the phone … I asked why it gave me and option to decline the $11 if it was something I was forced to accept anyway and she said it’s a new U-Haul rule & they won’t rent me the van unless I accept the $11

Magean Brents 
Rating:
5.0

Jonathan is a blessing and should be promoted with a pay raise or just a pay raise or extra paid vacation. Take good care of him.

Johnathan Ledezma 
Rating:
5.0

Customer did not leave a comment.

RODNEY KOSTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katrinia Williams  |  Overall Experience 
Rating:
5.0

Great customer service. The personnel were professional and very helpful.

ROBERT MCNUTT 
Rating:
5.0

When paying with debit card would be nice to not have to pay a deposit takes to long to get refunded

Heather Turner 
Rating:
5.0

Customer did not leave a comment.

Diana Vedder  |  Overall Experience 
Rating:
3.0

Had to change storage because of a water leak in the ceiling. And had to wait a long time to get it changed. One man was in the office. At the time and he was with another customer. He should have hollered at someone to come to the office . But didn’t.

BRYAN PURTELL  |  First Impressions 
Rating:
5.0

the staff at the russellville uhaul has provided me with exceptional service. everyone I have encountered and needed help with has gone above and beyond what anyone would expect. they are personable, helpful and simply put, GREAT to deal with. moving is a hard thing but this location and the staff have made my move from the northeast down here to arkansas the best experience I could possibly imagine.

mike musmanno  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul Geurian 
Rating:
5.0

Customer did not leave a comment.

Jerry Pennington 
Rating:
5.0

Great Manager!

DeBe Wilson 
Rating:
5.0

Customer did not leave a comment.

arnold shaw 
Rating:
4.0

Everyone was friendly and helpful. They were fairly quick to come out for our equipment drop off as well. I am very pleased with my interactions here so far.

Jeanne Sweet 
Rating:
5.0

Keep up the good work

Edward Lopez 
Rating:
5.0

Customer service was professional and courteous.

RODNEY NORDIN 
Rating:
5.0

Customer did not leave a comment.

thomas bruce 
Rating:
5.0

Customer did not leave a comment.

David Barton 
Rating:
5.0

Customer did not leave a comment.

Sarah Oliver  |  Overall Experience 
Rating:
4.0

My only complaint is that we asked for a wide door and was told our unit would be a wide door and we got back to it and it was a smaller door.

MORIAH SULLENS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher McClure 
Rating:
5.0

Customer did not leave a comment.

Christopher McClure 
Rating:
5.0

Customer did not leave a comment.

MIchael Porter 
Rating:
5.0

Drop-off tech had technical challenges with handheld phone app. Ensure that stuff works for the employees. Great location though.

Larry King 
Rating:
5.0

Customer did not leave a comment.

Juan Flores 
Rating:
5.0

Customer did not leave a comment.

Ann Duvall  |  Overall Experience 
Rating:
5.0

Nothing easy to use easy to get to and from.

Jamie French 
Rating:
5.0

Customer did not leave a comment.

Beverly Sullins 
Rating:
5.0

Keep doing what y’all doing .Great service and Good hard working people!

christopher bibbs 
Rating:
5.0

Walked in to pick up the car hauler. EMPLOYEE JEFF was professional and got me on my way. EMPLOYEE MATT did a great job hooking up the trailer to my truck and made sure all was good to go. Thank you U Haul.

PHILLIP ROSS 
Rating:
5.0

This was a great experience for me. Truck was clean the only thing I would recommend is next time actually take the customer to the vehicle they are using instead of making them check 3 different vehicles to see if the key would start any of them. Other than that I would use again!!

Austin Smith 
Rating:
4.0

Customer did not leave a comment.

JAN GOFORTH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

scott duvall 
Rating:
5.0

Nothing! Service and rental trailer were perfect.

Sarah Rucker 
Rating:
3.0

Customer did not leave a comment.

Lizeth De La Torre 
Rating:
5.0

Customer did not leave a comment.

chloe walters 
Rating:
5.0

both of the associates tht i spoke with where very friendly and helpful.

CYNTHIA PARKER 
Rating:
4.0

Could only access unit while the office was open.

Janette Haynes  |  Overall Experience 
Rating:
5.0

Thank you for your service and kindness. I wasn't able to get my stuff moved in because of the timing. But the security of the storage is worth having to wait to move my things in .

STEPHANIE DOLPH-MURPHREE  |  First Impressions 
Rating:
5.0

William at the front desk was super friendly and beyond helpful!

Shane Vickers 
Rating:
5.0

Customer did not leave a comment.

Robert Scheuermann 
Rating:
5.0

Other than the plethora of information on you and an alternate contact needed to rent a unit, the experience was great. The facility appears to be one of the best in the county. I hope the storage experience turns out to be just as good. Plenty of working carts available. Sales associate was very helpful and answered all my questions. The 6 pages of rental contract is a bit heavy on what I assume as "West Coast" rental and facility abuse... Could be streamlined to be more professional: here's what you're renting, insurance, terms and conditions, payment default and lien/sales of goods and then all the nonsense about facility and bathroom abuse in a rules addendum.

THEODORE MODICA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel Aguilat 
Rating:
4.0

Customer did not leave a comment.

gary morris 
Rating:
4.0

Customer did not leave a comment.

Daren Nelson 
Rating:
5.0

Customer did not leave a comment.

Tera Rodrigues  |  First Impressions 
Rating:
5.0

Don't be even 1 hour late! They will charge an extra day!

ryan crowley 
Rating:
3.0

Customer did not leave a comment.

Kim Horton 
Rating:
5.0

Customer did not leave a comment.

Genevieve Link  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paulette Hartsfield 
Rating:
5.0

Customer did not leave a comment.

DeBe Wilson 
Rating:
5.0

Customer did not leave a comment.

Leo Garner 
Rating:
5.0

Customer did not leave a comment.

Donald Welch 
Rating:
5.0

Customer did not leave a comment.

YOSSI COHEN 
Rating:
5.0

The staff were knowledgable and helpful.

Gregg Vickers 
Rating:
5.0

Very present customer service, would definitely recommend this facility

Elaine Rindfleisch 
Rating:
5.0

Check in was a quick and easy process, the staff was kind and helpful. I've used this location before and I could not have asked for a more flawless process. A+. Thank you! Paula Shade

Paula Shade 
Rating:
3.0

The 6x12 trailer we rented has something wrong with it. It did not tow well and it was not because of the way it was loaded.

Daniel Frew 
Rating:
1.0

501-416-2074 They didn’t contact me to let me know that the dolly I paid for w As not available. They did not tell me that the ramp for the truck was missing. They over charged me. If you want to call, I’d like to get a refund on what they overcharged me. Thank you.

April Pierce 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH SCHONECK  |  First Impressions 
Rating:
5.0

They even met us in the parking lot for our return so we didn't have to go inside. Everyone was friendly and helpful.

randolph schoneck 
Rating:
3.0

Customer did not leave a comment.

Chad Whitman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dewane Ledbetter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILLIP NORDIN  |  Overall Experience 
Rating:
5.0

The app did not work to check in the trailer. Other than that I think the overall experience was great. The person I checked the trailer out with was excellent and made the experience great.

Gary Cothren 
Rating:
5.0

Customer did not leave a comment.

regina larabee  |  Overall Experience 
Rating:
5.0

Nice guys with well maintained eequipment!

Wallace Thacker 
Rating:
5.0

I have already recommended your facility to my friends'.

SUZANNE HALE  |  First Impressions 
Rating:
5.0

Friendly prompt

Barbara Wickware 
Rating:
5.0

Customer did not leave a comment.

Mary Wedman  |  Overall Experience 
Rating:
4.0

Outside vehicle was dirty. Inside was very clean. Check in was fast and employees were nice. Big location.... had a little of everything. Maybe update pictures of vehicle so there isn't so much to write up when trying to do the check out process. I know this isn't the location fault but uhaul need to update pictures.

JOHN BARBOUR 
Rating:
5.0

Customer did not leave a comment.

Katina Osburn 
Rating:
5.0

The gentleman was nice n friendly.. I've delt with this location n storage before a few xs..

michael morris 
Rating:
5.0

Great service on check-out and check-in.

randell walters 
Rating:
5.0

Customer did not leave a comment.

Crystal Hurst  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rusty Hottinger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon Morrison 
Rating:
5.0

Nothing. Team was extremely helpful.

Russell Carriker 
Rating:
5.0

Customer did not leave a comment.

Christy Martin 
Rating:
5.0

Customer did not leave a comment.

Tonya Glenn 
Rating:
5.0

Customer did not leave a comment.

Deborah Horton  |  First Impressions 
Rating:
5.0

Jeff was amazing

MARSHALL BEYER 
Rating:
4.0

Customer did not leave a comment.

Sheryl Wolf  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sydney Tanner  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alice Olinger  |  First Impressions 
Rating:
5.0

I am very happy with my experience at UHaul. Thank you.

DELPHINE WILLIAMSON  |  Overall Experience 
Rating:
5.0

The employees are amazing! Jeffrey, Thomas and Howard are absolutely wonderful! They do everything they can to help you. The storage is clean and secure. I would definitely recommend this U-haul!

Destiny Collins  |  Overall Experience 
Rating:
5.0

Staff was professional

CAROL LONG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve Rogers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PEGGY BISHOP  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEIDI BICKHAM  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Gregg Long  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Hendersonn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Genevieve Link  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Lane  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KAELI MILLER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Camisha Willingham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha Rodriguez  |  Overall Experience 
Rating:
5.0

The person there when we checked out was phenomenal!! Thanks a bunch.

Stacy Zink  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracey Reinhart  |  Overall Experience 
Rating:
3.0

The is a water leak right above our unit. That is why I say not well maintained. The just put a bucket up there to get the water .

Kayla Davis  |  Online Move In 
Rating:
5.0

Affordable prices. Secure units.

PEGGY BISHOP  |  First Impressions 
Rating:
5.0

I've always had a great experience with U-haul, whether it be renting a truck or a storage unit. Thank you so much!

Sherry Wood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill Humphreys  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarah Morrison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny Rackley  |  Online Move In 
Rating:
4.0

The manager is very cranky. Not welcoming or nice at all.

Lynda Smith  |  Overall Experience 
Rating:
4.0

Staff are friendly and helpful. Conveniently located. One stop shopping for all my moving and storage needs.

Veralynn Burke  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

HOLLY EDENS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA MORSE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah Morrison  |  First Impressions 
Rating:
5.0

We arrived and two agents were busy.. How Ever they acknowledge us and was quick to provide us service.

MEREDITH ESPERANZA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynda Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve Jantz  |  Overall Experience 
Rating:
5.0

Great customer service, very clean and well kept facility Highly recommended

CONNIE MATTHEWS  |  Overall Experience 
Rating:
5.0

Only issue was the garage bay doors and code keypad outside them - sometimes the automatic sensor wouldn’t work and that particular keypad never accepted my code. The one inside the bay worked every single time. Great experience overall. Best storage facility I’ve ever used, hands down. Would certainly use again.

Daniel Johnson  |  Overall Experience 
Rating:
5.0

Prorating when someone moves out would be helpful. We were there for 34 days and paid for the full 60.

Jamie McAnulty  |  Overall Experience 
Rating:
5.0

I was definitely happy they were open on weekends. The two people I talked to one over the phone and the other in store were so nice and helped a lot!!! Thank yall so much!!!

Kasandra Calvario  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HALEY POPE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Becky Snavley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy Curtis  |  Overall Experience 
Rating:
1.0

No carts to move my stuff. Manager is more worried about his own inconvenience than the customers. And last but not least $30 for bing 3 days late? I’m done with uhaul. I was a good customer. U made me feel like a criminal

joseph rodriguez  |  Overall Experience 
Rating:
5.0

Staff nailed it ! The free pick up area could use more clean out times. Lots of junk that customers are too lazy to get rid off

JUSTIN DEROUSSE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lena Rose  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vanessa Lackey  |  Online Move In 
Rating:
5.0

everything was great, except the last day we ran into a roach. the owner was fantastic though and said he will look into it. he has been fantastic from when i started to ending our lease.

Kelly Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Lee  |  Online Move In 
Rating:
4.0

I was given the storage unit that was absolutely the furthest away from the unloading area. That was unpleasant.

Lee Schwartz  |  Online Move In 
Rating:
5.0

Both employees were awesome.

ERIN BILLINGS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Patton  |  Overall Experience 
Rating:
5.0

I payed my bill for the month of March we moved everything out on the 2nd of March I asked the clerk for a refund reply we don’t give refunds I spent 299.00 this is not about service it’s all about the money we closed early on our house that’s the reason we got our stuff out early.

Billy Mills  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Stephanie Wright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Neff  |  Overall Experience 
Rating:
5.0

Howard always went above and beyond to help. I have used uhaul in other states and have never been treated better. It's also by far the cleanest facility I've ever seen.

Ursula Bettendorf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAELI MILLER  |  First Impressions 
Rating:
3.0

Facility was clean and I felt like my possessions were very secure. Staff could be better, the late fee at this location was a little absurd communication through staff and customer could be better in multiple ways other than that decent place.

Jim Fehill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Hilton  |  Overall Experience 
Rating:
5.0

Was very pleased will use again, Thank You

MARILYN SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany Savage  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vivian Carol Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy Mills  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dylan Matson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lauren ring  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CONNIE MATTHEWS  |  First Impressions 
Rating:
5.0

This facility was phenomenal!! Would absolutely recommend to anyone.

Garrett Kessinger  |  Overall Experience 
Rating:
5.0

Great customer service every time I came to pay for the storage unit. The facility was clean and pest free.

Angela Jennings  |  Overall Experience 
Rating:
4.0

The motion sensor light kept going off , leaving me in the dark . That was dangerous and scarey .

Cheryl Minick  |  First Impressions 
Rating:
1.0

The staff was rude and they gave me a unit that I could barely open the latch to put my lock back on it

diana trahan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles zachary  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Neff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Howard Moore  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael Vierck  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Becky Sutherlen  |  Overall Experience 
Rating:
3.0

I moved out on 9/12/2022 we only used the unit for a week. The office is not organized enough. I had the unit a week when I went to move out I have to go to the office to get them to unlock it they said I was late on a payment but I was not I got the unit a month free because we rented a trailer. And now it says we just moved out yesterday we told them when we was moving out and they didn't log it we really was only there a week to fine us a house.

Brandon Boling  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darla goff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL NEWPORT  |  First Impressions 
Rating:
5.0

Staff very friendly, super clean facility.

April Hamilton  |  First Impressions 
Rating:
5.0

Sorry I left the storage Moved and didn’t need it anymore

Patrick Atchley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula BYSFIELD  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

DAVID PURTLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda Prater  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rau Sanchez  |  Overall Experience 
Rating:
4.0

I just can’t see storing stuff for more than it’s worth.. You tried to charge me for the month after I moved out then charge me late fees . Your late fees are rediculously high . You might notify your renters .

John Grace  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Meikale Means  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

stacy zink  |  Overall Experience 
Rating:
5.0

The bathrooms were always clean and smelled fresh each time I had to use one. The staff was friendly and made me feel welcomed each time I was there.

Deedra Cooper  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EMILY ALLEN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Darin cupples   |  First Impressions 
Rating:
5.0

Everything went very smoothly and efficiently.

Alesha Kendrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sidney Tanner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jaclynn Hattaway  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rebecca Pence-Aglupos  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tracy Trusty  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Hollier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen Reeves  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tabatha Reding  |  Online Move In 
Rating:
5.0

Very secure temp control

Gerald Birdsong jr  |  Overall Experience 
Rating:
5.0

The climate control makes for easy work in the Arkansas heat. They have carts to make unloading easier with fewer trips. Very reasonable price.

Charles Burchfield  |  Online Move In 
Rating:
4.0

The storage units are safe secure and well lit with access code required. Bigger bays to allow larger trucks and trailers inside would be nice and a few more options for carts to use , such as longer carts to accommodate things like dresser’s, couches and such.

brian bradshaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GIANNA SORENSON  |  First Impressions 
Rating:
5.0

The person helping me was great

Patrick Atchley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammi Caldwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Jenkins  |  Online Move In 
Rating:
5.0

Great service at both pick-up and drop off sites.

RONALD NICELY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ann Duvall  |  First Impressions 
Rating:
5.0

I rented a trailer from U-Haul and needed a storage unit. The associates call me the storage unit and lock were free with the rental of a trailer. That was very comforting to know since I am on a very tight budget while building a house. Thank you U-Haul for understanding the situation that movers are going through and helping us out.

Glen Leavell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Goodman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy Smith  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mya Manes  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Micheal Bruce  |  First Impressions 
Rating:
5.0

The staff was amazing! I felt very well taken care of!

Shamarie Dickerson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark lawrence  |  Overall Experience 
Rating:
5.0

Nice People !

Craig Strausheim  |  Overall Experience 
Rating:
3.0

I rented and paid for this online, then found out that we didn't need it about 10 minutes later. I immediately called the Russellville location to ask about cancelling the rental and the girl I spoke with said she cancelled the rental and my funds would be refunded to my card. It hasn't been the full 5-7 business days but the fact that I got an email asking about my email concerns me that it wasn't cancelled

Britney King  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert thien  |  Online Move In 
Rating:
5.0

Very professional and helpful

Beth Stiles  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

deborah beam  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Janis Race Bigelow  |  First Impressions 
Rating:
5.0

Good customer service.

Junior Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE LEAVELL  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jody Bremmer  |  Overall Experience 
Rating:
5.0

Having a climate controlled facility was the most important consideration when I was looking for a place to store my household goods. This facility more than met my needs. At the time that I moved my goods into the building I didn’t anticipate that it would be 10 months before I would move out.

Michael McDonald  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry Goodloe  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mark Homan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alane Emery  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

stephanie Freeman   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad Whitman  |  First Impressions 
Rating:
5.0

Very clean facility with great staff

Tracy Tullos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karrie Woodall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal Widener  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeremy Cook  |  First Impressions 
Rating:
1.0

People in office are very rude

ricky staggs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jo Luck  |  First Impressions 
Rating:
5.0

Customer service rep was extremely helpful. Very professional.

Sherri Ford  |  Online Move In 
Rating:
5.0

The best group of people in the business very very helpful, friendly, and knowledgeable.

Phyllis Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernice m Felton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Gleason  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jason burris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brenda Fisk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelia Mcgee  |  Overall Experience 
Rating:
5.0

I couldn’t have ask for better service

Inis Abbott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAKAELAH TODD  |  Overall Experience 
Rating:
1.0

I was nickeled and dined to death…. I was told on line if you rent the truck one way it has unlimited miles and then I was charge for each and every mile… The car holler I rented had a flat… put me way behind and uhaul charged me for being late…. The truck had no gas in it when I got it but I was charged for a full tank of gas when I dropped it off… when I rented the truck , I could not do it face to face…I HAD TO DO IT OVER THE PHONE!!!!! WHAT

Glenn Archer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel koester  |  First Impressions 
Rating:
5.0

Very helpful, fair, professional and kind service to customers. I would definitely recommend uhaul in Russellville to others. Thank you!

MARIO LOPEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Williammee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darol Harrison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeremy stauffer  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kathy Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Maxwell  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Glen Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TANYA HOTTINGER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARL CAVE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLEN LICHTENWALNER  |  Overall Experience 
Rating:
3.0

I was nickeled and dined to death… was told one thing at pick up point and something different at drop off …

Glenn Archer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Hatfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jade Billiot  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amber milam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jody Bremmer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aminata sanders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grason Prince  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Fisk  |  First Impressions 
Rating:
5.0

Never had a problem we plan to move in our home in 2022 and I can only hope that I get a staff like this one. Respectfully I remain, Mrs. B. S. Kneeland

Brenda Kneeland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN TURNER  |  First Impressions 
Rating:
5.0

They were very friendly,professional and ready to please their customers.

Brenda Kneeland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Hatfield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Bachemin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peggy jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Cochran  |  Overall Experience 
Rating:
4.0

The man helping me was not very friendly and when there was an issue with my credit and debit cards not working, he dismissed it as my problem when in fact it was a card reader error. Did not apologize for the error at all.

susan hull  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vickie Dutton  |  Overall Experience 
Rating:
2.0

Saw roaches come out of unit next to mine and after moving my stuff out we have seen 3 roaches which we did not have when moving in 6 weeks ago. Also could not access storage unit after hours because they were repairing a door, which caused me to be late on a uhaul rental. Will not use this uhaul again.

Teresa Richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Barnes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candace Crews  |  First Impressions 
Rating:
3.0

There is not enough staff at this location and the manager is rude. The people that work there are nice and as helpful as they can be. Never enough people there

Christopher Louis  |  Overall Experience 
Rating:
4.0

It would be nice if you would refund unused days (a week or more) for the units. Also when calling the local storage number, it sends you to a national call center. I had to wait 20 mins to get an operator only to be put on hold again and wait for them to transfer me to the facility I called in the first place.

Zola Kirk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glen Cullen  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DONALD POWERS  |  First Impressions 
Rating:
4.0

Would be nice if cost of unused time was refunded.🙂

Zola Kirk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanyce Day  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Vickie Dutton  |  First Impressions 
Rating:
5.0

Feel my possessions are safe at this facility.

jay lawrance  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

don stiles   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATALIA CORNISH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Henderson  |  Online Move In 
Rating:
5.0

Great Service!

Whitney McClain  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER TARTE  |  First Impressions 
Rating:
5.0

Great customer service in AR. The one in Georgia wasn't that great!

Daniel Rojas  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael McDonald  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARY MUSICK  |  First Impressions 
Rating:
3.0

Ladys were rude/snappy with me and my mom at first and the hours are just inconvenient you guys should really try to let people have 24 hour access

Konnie Millar  |  Overall Experience 
Rating:
5.0

Ms.Lily in Russellville went above and beyond to male sure my needs were meet. So very friendly and helpful, highly recommend them.

Phyllis Robinson  |  First Impressions 
Rating:
5.0

Awesome Service and Reliable.Good Company

Walter Webb  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Al Musselman  |  Overall Experience 
Rating:
5.0

Very courteous employees. Overall a very great experience

Breck Simmons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Austin Thomas  |  Overall Experience 
Rating:
5.0

I really love these uhaul storage units. Check in was easy and convenient. There were carts ready for us to move in and the facility was clean and neat. It also feels very safe, and I love the comfort of knowing my items are protected.

Alexis McCarley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Zion Lutheran Church  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruby Chronister  |  Overall Experience 
Rating:
5.0

It's good to experience such professionalism in the business world today.Ms Adams and her staff were extremely helpful and full of concern about my feeling secure that all of my family's possessions were safe and protected.

Marvin Ripp  |  Overall Experience 
Rating:
5.0

Staff was amazingly friendly and helpful.

James Rutherford  |  First Impressions 
Rating:
5.0

Lilie and her staff were exceptionally helpful and very thorough in her explanation on all of the wire too's and how too's.Thank you Lilie!!

Marvin Ripp  |  First Impressions 
Rating:
5.0

Top notch experience

JOSEPH HAMILL  |  First Impressions 
Rating:
5.0

Top notch

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phillip Byers  |  Overall Experience 
Rating:
3.0

The two lady's were very helpful and nice. The young man was rude all he was he could you have to wear a mask ack like we were crazy because I did not ware a mask. I have lung problem so I can not use one .he told me I had to wear a mask to come in

JANET NEWLAND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANET NEWLAND  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Diane Dilks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn Betancur  |  First Impressions 
Rating:
5.0

needs to open earlier so you don't have to unload in the steaming heat.

Kathy Martin  |  First Impressions 
Rating:
5.0

The Russellville employees were amazing and very accommodating. The lady in Pine Bluff that rented the Uhaul truck was very rude and talked around me, even tho I was the one who rented the truck. I would NOT recommend the PB location. Great job Russellville !!!!!! Thank you

Carrie Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg Holbert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank Matra  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Fielder  |  First Impressions 
No reviews have been submitted for this location.

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