Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wasn’t offered or told about insurance y’all storage is faulty rain got in my storage ruined a lot of my things along with my dead son things and u guys did nothing didn’t take me seriously at all I am looking into what I can do about this
CAMRYN STOVALL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
harlan alexander
Rating:
3.0
crowded drop off area at gate (narrow road for big trucks). nobody in office.
BRENT BOYLE
Rating:
1.0
I did all the pre-check items to expedite the rental online. Had to go through 45 minutes of more questioning at the location to get the rental. Such a waste of time. 2 people working and I was the only customer.
Gerald Reynolds
Rating:
5.0
Customer did not leave a comment.
Eddie Williams
Rating:
1.0
Customer did not leave a comment.
Lisa Beene
Rating:
4.0
Very busy location. Two employees would help at the checkout counter.
Belinda Cole
Rating:
4.0
Customer did not leave a comment.
Adair Stoker
Rating:
5.0
Low tire sensor was bad so constantly showed that you have a low tire. Handle on drivers window was broken making it hard to roll down or up. The arrow on the little gas mileage gauge that tells you to keep it in the green area to save gas was sitting at the halfway point even when sitting still so when you barely accelerate it goes into the red. All minor things but should be fixed.
RAY GREEN
Rating:
5.0
Chris the salesman was very knowledgeable and a-lot of help
Fabian Clark
Rating:
5.0
I have used this drop-off location before with the same employee. I was very pleased with her skills and knowledge.
Gary Stone
Rating:
1.0
Truck rental has issues with the steering wheel being loose, had to push down very hard on the brakes to get them to work, and every bump made the van feel and sound like it was going to break. The guy working definitely did not want to be there.
Karlee Hall
Rating:
3.0
Customer did not leave a comment.
Elmer Hendricks
Rating:
5.0
Uvonda was very helpful. She did an awesome job- even though she was the only staff member on site that day. It was quick and easy!
Jill Zavala
Rating:
1.0
Trailer was not at original agreed upon location, had to detour to a second location that opened an hour later than the agreed upon pickup time. When arriving at new agreed upon location at agreed upon time, no employee was present and the office was locked. Employee showed up an hour later than posted opening time, causing my moving arrangements to be delayed by a total of 2 hours. GM of the site at 411 loop 323 did not answer or respond to messages in the posted number at the location either. This 2 hour delay caused rippling negative effects throughout the day, effectively de-railing any plans that were pre-arranged. The overall experience because of this was terrible.
WILLIAM BROWN
Rating:
4.0
Customer did not leave a comment.
Jim Haynes
Rating:
5.0
Customer did not leave a comment.
JEFFREY KREGER
Rating:
5.0
The representatives we dealt with were both professional and friendly.
Joel Jackson
Rating:
5.0
Customer did not leave a comment.
Max Walker
Rating:
5.0
Customer did not leave a comment.
Barry Walker
Rating:
5.0
Customer did not leave a comment.
Barry Walker
Rating:
3.0
Customer did not leave a comment.
rodney johnston
Rating:
5.0
Customer did not leave a comment.
Kimberly Hill
Rating:
2.0
Rude
justin bell
Rating:
4.0
Customer did not leave a comment.
Angel Cantrelle
Rating:
2.0
Customer did not leave a comment.
Chris Hill
Rating:
5.0
Customer did not leave a comment.
Steven Johnston
Rating:
5.0
Customer did not leave a comment.
Russel Logan
Rating:
4.0
My only disappointment was that the storage units were not accessible after 10 pm and we didn’t get finished moving until 11:30 pm so we had to leave our personal belongings locked in the uhaul until it opened. However, the staff was very understanding and worked with us to extend the lease so that we could get our things unloaded.
RICHARD MCDANIEL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Idayzjah Maxie
Rating:
2.0
Customer did not leave a comment.
Quincy Gardner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TROY BIRMINGHAM
Rating:
5.0
Great, very friendly, professional.
alberto flores
Rating:
5.0
Customer did not leave a comment.
Garrett Rodden
Rating:
1.0
Person was rude and not helpful at all. Didn't talk to us about check equipment or how to make note of damage. We took pictures of broken mirror in case we needed it and we did.
BRANDI TYNES
Rating:
5.0
Customer did not leave a comment.
Donald Jackson
Rating:
5.0
The manager, the representative staffing the desk, and the young man who received the vehicle when I returned it provided excellent customer service. The young lady at the desk had a gentleman who was in line before me who was extremely rude. He requested a quote, but he did not want to provide the information for the system to generate a quote, although she professionally, kindly, and adequately informed him why she needed to have this information to provide his request. He angrily exited the premises without the requested information , acting as if the young lady was the problem.
DZ
Drewvette zomalt
Rating:
5.0
Chris was outstanding! Professional & very helpful.
thaddeus tolleson
Rating:
4.0
but i never got my money back i only used the truck for less than 12 hrs the guy say he was going to do something to get the rest of my money back and never did
timoteo varena
Rating:
5.0
The manager was cool respectful and got me taken care of will be back again.
Bill dews
Rating:
5.0
The Service was excellent
abel lopez
Rating:
5.0
Customer did not leave a comment.
David Iles
Rating:
5.0
Customer did not leave a comment.
Joel Lynn
Rating:
4.0
Need to lubricate the moving parts on your trailers so that they work good for the customers.
Radney Turner
Rating:
1.0
The woman called and said we failed to leave the keys. She said we would owe another days rental if we didn’t come up with them. I drove like a crazy person to find them before the noon cut-off time. When I called her back to tell her where they were, she had found them but didn’t bother to call and tell me. My son had dropped them in the slot. She caused me extreme stress and worry for no reason.
Ethan Masters
Rating:
5.0
Everything was great. The manager there is always fast friendly, and informative. She does a great job. Always use this location in Tyler.
Michael Welch
Rating:
4.0
Customer did not leave a comment.
Justin Smithwick
Rating:
5.0
Customer did not leave a comment.
Parker Guy
Rating:
5.0
Customer did not leave a comment.
Myrna Cremeen
Rating:
3.0
Customer did not leave a comment.
Cedric Mackey
Rating:
5.0
Customer did not leave a comment.
James Cerda
Rating:
3.0
Didn't like not getting a refund back. Paid on 24th move out 27th. Very rude with. Them for 8 years.
SHARLYN CALLOWAY
|
Overall Experience
Rating:
4.0
Windows were not sealed correctly so the cabin was noisy because air was coming in and when I got stuck driving through the thunderstorm where all the air was coming in was now rain coming in and getting me all wet. No cruise control, not sure if that is in all u-hauls or just that particular one that I was blessed with to travel almost 500 miles with. None of the outlets would work so I could not charge my phone so I also drove across Texas with a dead phone in a thunderstorm with hail and lightening. Thank you for an experience I would wish on no one!
STEPHANIE RISLEY
Rating:
2.0
The lock to their storage unit would not open and I was unable to get my moving supplies. You might want to have a better fail safe system in place.
Jason Thomas
Rating:
5.0
Customer did not leave a comment.
Franklin Sprague
Rating:
5.0
Nothing to me that went too smooth ! I have no issues
tyrenzo bryant
Rating:
5.0
Friendly and reliable!
Katelyn Lawrence
Rating:
5.0
Customer did not leave a comment.
sharunda anderson
Rating:
5.0
Customer did not leave a comment.
Reuben Thurman
Rating:
5.0
If you charge per the mile , then customer should have the right to get a refund for unused mileage
Arturo Hinojosa
Rating:
5.0
This location was great. Would use again
David McCoy
Rating:
5.0
Customer did not leave a comment.
lisa jackson
Rating:
5.0
Customer did not leave a comment.
Megan Bennett
Rating:
3.0
Customer did not leave a comment.
Andrea Rosales
Rating:
5.0
Customer did not leave a comment.
Doris Long
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Shareka Fuller
|
Overall Experience
Rating:
5.0
Never have issues from Uhaul and this location.... Wade
wade holitzke
Rating:
5.0
Excellent service and excellent equipment!
Laura Shields
Rating:
3.0
Quoted .79 a mile on the phone. Had to pay .99 mile. Established mileage was 7 miles off. The gas on contract said tank was 7/8 full. The actual tank was less than 3/4. Got pictures. The initial person that waited on me was almost non verbal. Hard to understand and acted like he did not want to be there. So after having to bring the gas level up and correct the 7 established miles I figured gas mileage at 5.6 miles to the gallon. Doesn't set well with a person on a fixed income.
The person that checked me back in was quite efficient but did not adjust my issue
I will remember next time I need a rental.
Ronnie Humphrey.
Ronnie Humphrey
Rating:
3.0
Customer did not leave a comment.
Anthony Millard
Rating:
5.0
Customer did not leave a comment.
Adiana Minjarez
Rating:
5.0
Nothing great customer service
Andy Reed
Rating:
2.0
The location where I was expected to park the trailer was cramped by trucks directly across the drive yet there was plenty of room to redesign the parking configuration to make it much more practical. When I was trying to park in an open location that was not as cramped I was yelled at and told that if I did not like where I was told to park the trailer I could take it somewhere else. The spot I was trying to put it in was reserved for them to park their cars! There were 3 individuals in my face being rude, one of which said he didn’t even work there, but was welcomed by the others as part of the gang that were ganged up against me in my contentment against their reluctance to make a safer solution to parking my trailer. It was the worst I have ever been treated as a customer to my memory.
Claude Christner
Rating:
4.0
Customer did not leave a comment.
Amy Morrison
Rating:
5.0
Kind and helpful with hookup of the trailer
cristina carter
Rating:
5.0
Customer did not leave a comment.
john Warren
Rating:
4.0
Customer did not leave a comment.
Chip WRIGHT
Rating:
4.0
Please advise what the $25 charge made on 11/24 was for. I do not believe this was authorized.
ref number 241374633295009329854001
Cheryl Ivers
Rating:
5.0
This is the only location in Tyler that I use. Customer service is always excellent. Everyone’s always nice and it’s fast and efficient.
LaKeisha McGee
Rating:
5.0
Customer did not leave a comment.
Tabitha Nelson
Rating:
5.0
Customer did not leave a comment.
Kiara Hill
Rating:
5.0
Customer did not leave a comment.
Kathryn McGee
Rating:
5.0
The service was great. Chris and Kay were awesome and super helpful.
Chris Washburn
Rating:
1.0
I had no issues with the rental itself. I left my tv remote in the center console. I called at 8:59 AM this morning to collect it but there was no answer. My call was forwarded to the centralized call center. The agent attempted to call but again there was no answer. The agent sent a message to the local office to call me. I had not received a call by 10:30, so I went to the facility. The worker was not motivated to help and asked for the truck number. I gave him my information while I attempted to look up the information. After about 5 minutes, I located the truck number but he said it was already rented out again.
Thomas Deleon
Rating:
1.0
Don’t ever go there you’ll regret it!
Tarva Smith
Rating:
1.0
The manager was too busy on the phone trying to take care of me. I just buried my husband and had driven from Houston and went straight there. I had been on the app which wouldn’t go through. I had called the 800# for an hour and could get the reservation to work. I had to have a tow dolly. In the app it was $69. the Mngr. Said a regular trailer to tow it was only $10. more. That was a lie. She charged me $99.. then on top of that I told her I was alone and couldn’t take the truck I’d be back in the morning. I asked what time she opened she said 7. I said I’ll be here at 8. She asked if I needed someone to help with the trailer, I said yes, she said I’ll have someone here to do it for you. Charged for that. Then she handed me the contract after going over it so fast it was like a recording on high speed. Then handed me the key. I left went home to rest. Got there on the 19th before 8 am. She’s outside so I stopped to tell her I was there to pick up the truck. Can’t take the car trailer yet since the ramp can’t come down to load. I’d be back to get it before 7. Left my car there all day. Went and loaded got back there to notice the contract said I had picked the truck up the night before. I told her there was no way I could get back to Houston( 5 hrs) away, unload, and get that equipment to Red Bluff by 3:36 pm. She started raising her voice at me, twisting the events in the conversations saying I did pick it up if she handed me the key the night before, whether I got the truck or not! Accused me of being rude when it was me trying to explain I didn’t get why she gave me the key. I clearly told her first I can’t load the trailer, and can’t pick any up till 8 the next morning. She continued to raise her voice and tell me it’s too bad! Do you still want the car trailer or not??? Then the guy that attempted to hook it up couldn’t. He had to have her do it. It was the ugliest, oldest beat up pc of equipment in the yard. The truck was hard to drive, way too much sway in the steering wheel and gear shift. Nightmare driving it. The ramps were stuck couldn’t get the right one to come down from rust. Then drive 6 1/2 hrs to get back to Houston and I was so stressed from the entire negative experience I had to call Red Bluff and pay for another day. I’ve used Uhaul for over 40 yrs. And the way this woman manipulated the rental I’ll never use you again! The most vial, narcissistic behavior I’ve ever experienced in a retail sale. I’ve been in customer service since I was 15. I’m fixing to be 67. I’m the customer , not your servant. There’s more I just don’t want to talk about any longer. And the 800# do it yourself, is a joke! I paid a $138. in gas to get that pc of junk to Houston. It’s the last time I use you! Mainly because of her…. Good luck!
Tarva Smith
Rating:
5.0
Customer did not leave a comment.
Mark Christensen
Rating:
5.0
Customer did not leave a comment.
Jason McClure
Rating:
1.0
We showed up to rent a trailer and this GM was just plain rude. The GM had a hard time even preforming the rental and it took multiple tries which she got more rude the more she tried. She never explained where to put the trailer when we were done so you think I would be safe putting it in the return lane but man was I wrong. Since she was rude and slow during the rental, I didn't want to deal with them so when we returned we pulled up next to the return lane and I started the mobile return. I was half way through when this GM came out of the office with not even a hello and demanded that I hook this trailer back up and we move it for her. I told her was this not the return lane since it is mark right there and I was informed very rudely that it was not the trailer return lane which she never explained when we picked up the trailer and that I had to move it because it couldn't go there. When I hooked it back up and took it where she said she dragged it into place without checking anything. I was then told I could either finish the return myself or I would have to come into the office. Since when can I not return a trailer in the return lane? and I told her when she came out that I was almost done with it already so why make me spend more time hooking it back up instead letting me finish the return and preform a level 1 like you are supposed to then put it back. I will not be using this U-Haul again. I rather go to dealers when deal with a rude GM what doesn't know how to do basic customer service. I really hope she isn't the one trailer the other employees.
Micheal Garrett
Rating:
5.0
Customer did not leave a comment.
Breanna Snyder
Rating:
3.0
Customer did not leave a comment.
Donnell Burwell
Rating:
3.0
Customer did not leave a comment.
Thomas Roy
|
Overall Experience
Rating:
4.0
I was clearing the containers. Your items are kept in a controlled environment which is a good thing.
Roschell Webb
Rating:
2.0
No major issues with this location, except no clearly marked key drop box. Maybe it was obvious and I missed it. How I got to this location, different. I set up 24/7 at a location near me, I arrive at location for pick and I was unable to check in. After talking with a phone rep, keys were not placed in lock box. The rep was good and helpful in getting me setup for another location and upgraded size of truck at no additional charge. It was helpful she was able to locate a truck for me that night. However, I did not need an upgraded size, I chose original location so I did not have to drive an additional 40 miles and not have to pay that additional mileage.
James Justus
Rating:
5.0
Customer did not leave a comment.
NANCY BROWN
Rating:
3.0
Customer did not leave a comment.
Randall Walls
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Roschell Webb
Rating:
5.0
Customer did not leave a comment.
Clinton Felts
Rating:
5.0
Customer did not leave a comment.
Mark Kemp
Rating:
3.0
Customer did not leave a comment.
Celeste Cunningham
Rating:
5.0
Excellent customer satisfaction
PEDRO ZUNIGA
Rating:
4.0
Customer did not leave a comment.
LAURA SMITH
|
Overall Experience
Rating:
1.0
Make sure that’s somebody doesn’t get charged for miles they didn’t go!
Jyran shaw
Rating:
1.0
Price wasn't I told online , I nerver received any paperwork at the checkin , the lady didn't know how to fix the printer, I was told 114.00 for 2 days renting a truck , come out to 150.00 at the end .
Breck Arnold
Rating:
4.0
Arrived at a busy time I guess. Lots of people with not a lot of staff.
Small office.
Michael Roper
Rating:
5.0
Nothing. Everything was perfect, employees were very nice.
Leonard Canaan
Rating:
5.0
Customer did not leave a comment.
Patrick Permenter
Rating:
5.0
The truck leaked and water got on my boxes.
Steve Braslow
Rating:
5.0
Customer did not leave a comment.
STEVEN TURNER
Rating:
5.0
I received great service and reps were very helpful
LATONYA COLEMAN
|
First Impressions
Rating:
1.0
Most of the staff is very unprofessional and extremely rude. One staff member was inebriated or under some sort of influence and was unable to open the store as a result. The General (Uvanda) and Area (Matt) managers were extremely rude and disrespectful. My reservation that should have only taken me about 1-2 hours to receive and load and be on my way took more than 5 hours due to staff absence, lack of communication and response, and unprofessionalism. The General Manager threatened to call law enforcement on me simply because after 5 hours, when she decided to show up at her job, I asked her if she would hurry so that I could go. She would not and actually had me just standing there while her report was loading and when I asked how much longer it would take she said "Oh, I'm done with you" in a very much disregarding and disrespectful tone. Prior to this, the Area Manager, Matt, hung up in my face after yelling "Well, then just don't get the truck!" when I was seeking resolve as a customer for such inconveniences. My overall experience has been absolutely horrible and frustrating, and I will likely never use U-haul again.
Cashay Carter
|
Overall Experience
Rating:
4.0
Didn’t know where the key drop box was located
Travis Jenkins
|
Online Move In
Rating:
3.0
We were customers for almost a decade, and i wish we had changed providers much sooner. We paid for key fobs monthly to get thru the gate, and they rarely if ever worked. The final straw was we wanted an additional unit, and called towards the end of September to secure it. We were told we would get a unit after the first of the month. After the 1st of October we called and kept getting put further and further back, the representatives saying they just needed to empty the unit. After 3 weeks of calling daily, if not multiple times a day, they still didn't have it ready, and at this point we were weeks behind getting our employee set up to work, we got a unit across the street at a new competitor... and then proceeded to move our current 2 units as well. Even though we had emptied and notified the staff well before the billing date, we were still charged another month for both units.
Satelite sourse
|
Overall Experience
Rating:
4.0
Staff was very friendly & helpful.
VIRGINIAL GREER
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
maria bellmass
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marilynn Mccullough
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Theresia Taylor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew Montgomery
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lakisha Windom
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Debbie Westbrook
|
Overall Experience
Rating:
5.0
Only thing bad I can say is that the rubber on the over head door need to be replace to is worn out!
Alonzo Wide
|
Overall Experience
Rating:
3.0
The Gate is inoperable, very hard to get around as the large trucks are parked in on path and there is a building to close to make the corner. That is why the post for the gate is hit and out of the ground.
dwaine hall
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
IBRAHIM MPIANA
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
jason swetlik
|
Overall Experience
Rating:
2.0
Stink the customer service was not good rude slow and unorganized they gave us a small storage said it was all they had me and my wife saw a bigger one open after putting 75% of our thing in it damaging scratching them to fit and whent to office asked about the bigger one they said a guy didn’t put it in system that bigger ones was available then I had to take everything out the small storage load on to truck and unload back in to the bigger one highly unsatisfied
Thomas Roy
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kerry Brooks
|
Overall Experience
Rating:
4.0
Two representatives dowel was very peaceful, respectful, helpful, and the mission was accomplish
charles jones
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jemeeca Dixon
|
First Impressions
Rating:
5.0
I have been with U-haul several years and have been pleased.
MARGARET WILLIAMS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
uvunda bagley
|
Overall Experience
Rating:
2.0
I will never rent from a U-Haul facility ever again. This has been the worst experience within the last year. Not to mention I was forced to pay an extra fee of $25 to throw a few boxes in the garage. I never was told uhaul charged to use the garage. I would never recommend U-Haul to anyone. Staff are the absolute worst at the tyler, tx rose city location especially management!
april clay
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Misty Brooks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frank WIlliamson
|
First Impressions
Rating:
5.0
The staff was very professional,helpful, attentive and made sure myself and child were safe during the duration of our visit. I really appreciate them going above and beyond for us and would definitely use this facility again. I also just love that they were empathetic and so understanding to our needs!
Sherrie Beaty
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Misty Brooks
|
Online Move In
Rating:
5.0
Got in and out of office with minimal interruptions. Staff was very nice to work with!
Charlotte campbell
|
First Impressions
Rating:
1.0
Management was rude after I was telling her that I paid my unit up and I needed a refund. It’s not what she said it’s how she said it. Then she called me and fixed the problem so it’s fine. And the little boy she have working there customer service is bad he don’t talk he just stare at you
shunta carter
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Brittany Bailey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TERRA CRUTCHFIELD
|
Overall Experience
Rating:
1.0
I paid for a storage building online. After arriving I had to pay for another storage building because the lady at the counter didn't want to listen. Will never be using that storage. And her attitude was terrible! Do not use this place !
Kourtney Collins
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joshua Miller
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Derrick Hicks
|
Overall Experience
Rating:
1.0
The rating has ABSOLUTELY NOTHING TO DO WITH THE EMPLOYEES. The employees that I talked to most recently were absolutely amazing, their personalities were contagious and absolutely delightful. I just can’t stand uhall. The price rises are praying on people’s out of sight out of mind. It’s kinda annoying to watch the price consistently rise dispute the facility most definitely being paid off. having an understanding of how much $100 is as my WEEKLY grocery bill is more than $100 pisses me off knowing some people have no choice but to store their things for extended periods of time as the units price constantly makes it more difficult to get back in the position to be able to empty out the units. This seems like a trap for people who are struggling to fix themselves financially especially in the current economy. If you want people to move out or give an extra push to keep the occupancy more manageable, try starting with text notifications or at least some kinda of reminder for people about the unit they have. So would I refer uhall to a friend? no. Maybe to my worst enemy but even then I’d feel guilty.
DAVID BLEDSOE
|
Overall Experience
Rating:
5.0
Desiree white I believe her name was, she was obviously handling a bunch of difficult customers but regaurdless her and I were chopping it up like best friends as complete strangers. She gave me a good experience moving in even though she was handling a lot at the same time 20 minutes before closing.Thanks 🙏🏼
ROBIN ASKEW
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
robin evaige
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Victor Silva
|
Overall Experience
Rating:
4.0
Thank you for the optimum professionalism
Travis Preston
|
Overall Experience
Rating:
5.0
This location is clean and is very professional. Thank you for helping us during our journey.
Travis Preston
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LAKEASHA STURNS
|
Overall Experience
Rating:
5.0
I would use U-Haul again and recommend it.
Victor Silva
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Martezees Davis
|
First Impressions
Rating:
2.0
Storage cost increase 2-3 time customers service declined
New door put on storage(great) but not notified
Had to make second trip to get new keys to the lock on storage because person working did not have access to the safe (live 15 miles away)
couple of time door locked worker seem to have no since of urgency
Brenda Dewberry
|
Overall Experience
Rating:
4.0
None
Dewayne Jones
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
larry johnigan
|
Overall Experience
Rating:
2.0
The unit that was rented to me had a hole in the wall and leaking water on the inside of the unit
Edward Tilley
|
First Impressions
Rating:
5.0
The staff was super friendly and very helpful
Dorathy Anderson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alicia Walsh
|
Overall Experience
Rating:
5.0
Uvunda and the other lady on shift 10/26/22 was the most genuinely nice people! They where very knowledgeable about the business we where conducting and let me know of all options we had.
Kiara Elmore
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KATHY BLAYLOCK
|
Overall Experience
Rating:
5.0
I'm disappointed that after paying for September rent and being totally moved out within the next ten days I did not receive my partial refund. When I payed I let them know I would be moved out very soon. They said I should get a refund. No one has reached out to me.
Michelle Walsh
|
Overall Experience
Rating:
2.0
The guy took my id and put my name on this unit without my permission!!!
tamala bircher
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SELENA REYNA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David Buckelew
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amanda Morrison
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kathy Dorsey
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ROBERT MILLER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Del Thornton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sterling Brooks
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
nikki Wade
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
octavia bosley
|
First Impressions
Rating:
3.0
It was the constant going up on the price and nothing changed the security was the same the acthe access was the same nothing changed other than the price in the time that I had rented the unit I do believe my amount went up 2 to 3 times in the short amount of time that I rented this storage
Antionette Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taneisha Bolton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle Walsh
|
First Impressions
Rating:
3.0
Lot of my stuff was water damaged as if it was raining in my storage
eric bell
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
katrina burns
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARCHA DAVIS
|
First Impressions
Rating:
5.0
Great
julia lewis
|
Overall Experience
Rating:
4.0
I haven't moved in yet but when I do I will tell you more.
julia lewis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laquinti Jones
|
Overall Experience
Rating:
3.0
N/A
MONICA HEARD
|
First Impressions
Rating:
1.0
My storage was broke into the let anybody in and won't help u when this happens they won't check the cameras because they say they don't know what day it happened
Amy Utley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
diane hill
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
April Joshlin
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kiara Smith
|
Overall Experience
Rating:
5.0
Bradley and Paige were excellent. They took care of us and they were friendly, concerned, and courteous. Thank you for making this transition smooth and easy as possible!!
Tonya Pettie
Tonya Pettie
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
laShellie meeks
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ellis Horn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TERESA NEAL
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dana Greenwood
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Karen Garner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dan Kerkhoff
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ch'tory buckner
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER WELCH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
rebecca basa
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rashell Garvin
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
NIA POOLE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
uronda LEWIS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHEKEBRA ALLEN
|
Overall Experience
Rating:
4.0
Sometimes really difficult to get in touch with personnel on phone. I lived out of town and couldn’t always physically go to Tyler.
Alyse Bass
|
Overall Experience
Rating:
5.0
The manager and staff were verry helpful. You should be proud of these people
Larry Cox
|
Overall Experience
Rating:
4.0
No problems.
Harold Beasley
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
marcia smith
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lakesha Johnson
|
Overall Experience
Rating:
5.0
Darren and James helped me very much am going thru some things in my life right now they were a blessing and the owner is a very understanding and good man thank yall very much
Jared Stinecipher
|
First Impressions
Rating:
5.0
Very good
DANIEL MCKINNEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Larry Cox
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sophia Carter
|
Overall Experience
Rating:
5.0
They kindly processed my storage agreement by phone to accommodate my late arrival. Very helpful!
Erin Powell
|
First Impressions
Rating:
4.0
Mr John was amazing and any situation that came about, he handled with grace and experience. The facility is well kept and clean.
Lakesha Johnson
|
First Impressions
Rating:
5.0
My first time ever having to get a storage!!! My go to place hands down!!!
Lakreshia Thompson
|
Overall Experience
Rating:
5.0
The your employees was helpful and knowledgeable with your policy. At both locations (Dallas &Tyler). I thank you for a pleasant experience which made my moving experience more manageable.
Cheryl Wallace
|
Overall Experience
Rating:
2.0
This facility is difficult to enter and exit with trailers and moving vans. They should buy some of the empty parking lot next door to store the Uhaul trucks. The staff was excellent tho!
martha alden
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cedric mosley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TERESA NEAL
|
First Impressions
Rating:
5.0
John and James were awesome. Very helpful and attentive. So nice! I couldn’t believe it! We came from out of town and had reservations for 2 storage units, one came with the truck rental and the other we had to reserve separate because we had so much stuff. John arranged for us to use one larger!
Just very kind and respectful guys. I’ll definitely use this location again if needed.
Sherrie Bettenhausen
|
Overall Experience
Rating:
5.0
John is a life saver! He immediately identified with what all I needed and was able to accommodate. My most sincere appreciation for John and James!
Sherrie Bettenhausen
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cynthia Logan
|
Overall Experience
Rating:
5.0
Friendly staff and the best price. So glad I stopped by.
robin evaige
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jameshia Cooks
|
Overall Experience
Rating:
3.0
N/A
Betty White
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristin Creecy
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brandon Rockett
|
Overall Experience
Rating:
4.0
James and John where very polite helpful and caring. They where very professional and polite. I have no complaints the place was clean and the pricing was affordable. I would definitely recommend this facility.
Detra Childs
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jameshia Cooks
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ANDREA LOPEZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alexander Hunt
|
First Impressions
Rating:
3.0
Unit was already overpriced, then the rent was raised
Skylin Williams
|
Overall Experience
Rating:
3.0
Great service... Just had to wait on getting my unit cleaned for awhile.
Betty White
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stan Head
|
First Impressions
Rating:
5.0
James was very helpful and I would definitely recommend the service to others.
Carleisha Johnson
|
First Impressions
Rating:
5.0
Mr. John was exceptional and very helpful.
Tiketa Oneal
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carlos De Fizer
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jennifer Eubanks
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kaci Nichols
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Timeka Jennings
|
Overall Experience
Rating:
5.0
I would come back because of the helpfulness of the staff and because when you call the number a person at the actual store picks up. They’ve been the most helpful staff I would imagine in a storage facility.
josh drew
|
Overall Experience
Rating:
5.0
John and Jimmy went out of their way to help us with our needs.
Mary Northam
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LETICIA LEMUS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HOWARD JACKSON
|
First Impressions
Rating:
5.0
Need to fix the pot holes
Paul Donnelly
|
Overall Experience
Rating:
5.0
My only complaint is I reserved online, but when I arrived, the unit was not available even though I had a reservation. Luckily, staff at location were able to provide a different unit.
CHLOE PATTERSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARK PIZZOLATTO
|
Overall Experience
Rating:
5.0
Great place and Great people
JESSICA TAYLOR
|
Overall Experience
Rating:
5.0
Thank you James for all your help!!! 😊
Heath Zweifel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hunter Harkrder
|
Overall Experience
Rating:
5.0
Jimmy and John were there when we arrived. They were excellent. Great customer service and fast. Very informative and helpful in there work place and I instantly felt comfortable with my storage unit.
JESSICA TAYLOR
|
First Impressions
Rating:
5.0
Great customer service
ED GRAVES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin Leitzel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott Caplinger
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Antionette Williams
|
First Impressions
Rating:
5.0
Staff was very friendly and helpful. Would definitely recommend this facility.
Kevin Leitzel
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ENDIA GREGORY
|
Overall Experience
Rating:
4.0
Gate access was not working. I will have to go back To get a gate key.
Paul Donnelly
|
First Impressions
Rating:
5.0
I was a customer for 8 years and was always treated with kindness. The employees were like family to me. Kat and Mr. John were the best.. Thanks again for securing my items. Apj
APRIL JOSHLIN
|
Overall Experience
Rating:
5.0
Safe and secure location. Staff was always helpful and friendly.
gail boyce
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Ronnie Loy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JERRY HOLLEY
|
Overall Experience
Rating:
5.0
Everything great communication great
richard jones
|
First Impressions
Rating:
5.0
Everything was great from the first phone call to the dropping off the truck. A storage unit was included at no charge. I got more than I expected and pick up was as easy as the drop off. Great organization.
ED GRAVES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kim gregan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Bartlett
|
Overall Experience
Rating:
3.0
Was not happy that monthly rent is not pro rated if moving within that monthly payme t sur date. I paid for 28 days that i didnt use the unit, missed by 2 days. I feel this is unprofessional, unethical, as well as not the norm for the industry. Therefore i wouldn't recommended to others based on this.
Michelle Bizzarri
|
Overall Experience
Rating:
5.0
James was EXCELLENT!!! He went over and beyond his duty!! He was very helpful!! We give him kudos and more kudos!!! He deserves a RAISE!!! THANKS FOR EMPLOYING SUCH A PLEASANT, COMPASSIONATE PERSON!!
Lauretta Lockhart
|
First Impressions
Rating:
3.0
Good experience here! I had a climate air storage and it was great. Never had any problems, went in and out spent hours at a time cleaning and organizing my storage, never had any problems.
TACARA MCKELLAR
|
Overall Experience
Rating:
4.0
Good, clean, safe storage facility. It’s easily accessible and staff was always friendly and accommodating. This facility met my temporary storage needs.
BILL BUTLER
|
Overall Experience
Rating:
4.0
Sometimes, not often, I had to wait to get in because of the narrow driveway. I never like where the exit card reader is located, it made you get out of the vehicle.
daniel lopez
|
Overall Experience
Rating:
5.0
No complaints here. Quick easy in and out got done with the move sooner than expected. 👍
Paul Avritt
|
First Impressions
Rating:
5.0
Only had it for short term use but, everyone I encountered was very helpful in the move in process and move out was a breeze.
JASON HERBST
|
Overall Experience
Rating:
5.0
Everyone was nice and helpful while I was a customer the past few years. Thanks
DON OJEDA
|
Overall Experience
Rating:
5.0
The transition was smooth and quick.
Lindsey Vaughn
|
First Impressions
Rating:
4.0
Thank you all for the help and kindness.
Vina Atkinson
|
Overall Experience
Rating:
3.0
Due too over charged my account in July and withdraw 2 times ...not happy...
Bank charges...
Rhonda Clark
|
Overall Experience
Rating:
4.0
good overall experience, systems down when went to get truck so bit of a wait but otherwise good.
Michelle Bizzarri
|
First Impressions
Rating:
5.0
24-hr unit access is great. Great customer service.
Tammy Shaw
|
First Impressions
Rating:
5.0
Mr.Priebe was very helpful. He was absolutely great !
Alexis White
|
First Impressions
Rating:
1.0
The place leaked and two pieces of our furniture were damaged.
We spoke with the insurance for the claim and we were given funds to replace the furniture.
Jonathan Sego
|
Overall Experience
Rating:
5.0
This was a great experience dealing with Kristin and the staff.
Thank you very much.
Ed Schuchardt
|
Overall Experience
Rating:
5.0
Enjoyed the people in office grounds feel safe
ALLEN HALL
|
Overall Experience
Rating:
5.0
James is great, it's always a pleasure dealing with him.
Maria Cardona
|
Overall Experience
Rating:
5.0
Very helpful people to deal with. We had 0 issues. I highly recommend Rose City Uhaul.
Bill Butler
BILL BUTLER
|
First Impressions
Rating:
5.0
The guy at the desk was very helpful and polite. Enjoyed his personality. We arrived right on time and the location didn't have our information and he still took care of us.
eric ashley
|
First Impressions
Rating:
4.0
Thank you, Anna Williams in VA and John Priebe in TX for your awesome assistances with my move. My experience with U-Haul during my move to Texas was a God send experience. Thank you everyone again.
Vina Atkinson
|
First Impressions
Rating:
5.0
This facility looks a bit older and run down but it actually is not....once inside I found the units are very nice and clean. The manager was so friendly and helpful. A win win all around.......
james allison
|
First Impressions
Rating:
5.0
Better than it was,,
BRET PASCHALL
|
Overall Experience
Rating:
4.0
Thanks
coquease louis
|
Overall Experience
Rating:
5.0
I had no problems grate place to store your stuff!!!😎
Henry Scott
|
Overall Experience
Rating:
5.0
Kristin was very kind and professional, informative and was able to arrange a second unit for me. Great experience thru the whole process.
Karen Smith
|
First Impressions
Rating:
5.0
Excellent staff and facilities.
Rick Henderson
|
Overall Experience
Rating:
5.0
A very good storage facility and well knowledgeable staff. Would recommend anyone that want to store your items in a clean and safe place. Cynthia Logan.
Cynthia Logan
|
Overall Experience
Rating:
4.0
A little water damage from a leak from the unit next to mine.
Sharon Baker
|
Overall Experience
Rating:
5.0
Friendly and professional staff
Cleveland Harris
|
Overall Experience
Rating:
3.0
I came out to my storage unit, behold there was a padlock on the door. I wasn't inform as of when l rented, that empty storage is not made use of will locked by the management at the end of the day.
RAPHEAL ESSOH
|
First Impressions
Rating:
5.0
Great customer service.
Susan Miller
|
Overall Experience
Rating:
5.0
The staff was great , they were very helpful when I needed to ask questions.
Theresa Lishamer
|
Overall Experience
Rating:
1.0
Since I cancelled this entire reservation over a month ago, there is nothing to grade your service on except for lack of knowledge.
Helena Ritz Unzueta
|
Reservation
Rating:
5.0
Amanda and James were very professional when helping me get situated with my storage unit. They went above and beyond to make sure that I was taken care of and answered every question that I had.
Ericka Johnson
|
First Impressions
Rating:
3.0
No comment
Lynn vanorden
|
Overall Experience
Rating:
5.0
All staff was very professional and friendly, would highly recommend to anyone
wayne shepardson
|
Overall Experience
Rating:
5.0
Great storage facility. Staff is very friendly and accommodating for special requests. They have security type locks to purchase for your storage unit.
Cheryl Friedell
|
Overall Experience
Rating:
5.0
I would highly recommend this storage facility the staff was very friendly and took the time and patience with me and explain all unit's so that I would get only what I needed.
Sally Johnson
|
Overall Experience
Rating:
4.0
I was happy with the service and the price. I will recommend this place to my friends and family and in the future If I need more storage and space I will gladly come back to this place. Thanks!
Jonathan Najera
|
Overall Experience
Rating:
1.0
Sucks owner rude
kyle wyant
|
Overall Experience
Rating:
5.0
Chose it for the convenience. No issues.
maudrey hendricks
|
Overall Experience
Rating:
5.0
The person helping us was so nice and informative.
Rachel Fouse
|
Reservation
Rating:
5.0
excellent service
VICKIE MORELAND
|
Reservation
Rating:
5.0
It was very easy to find and the staff was very helpful
Theresa Lishamer
|
Reservation
Rating:
5.0
I liked the fact that it was easy to get to and easy to find.
Theresa Lishamer
|
Reservation
Rating:
5.0
Staff was very helpful and friendly, made sure I had everything I needed.
Delphia Elizabeth Betts
|
Overall Experience
Rating:
5.0
Outstanding
marcus van lane
|
Overall Experience
Rating:
5.0
None
GABRIELA VELAZQUEZ
|
Overall Experience
Rating:
5.0
The staff Amanda,James,Patrick & Christen were very sensitive to my needs. All of them were very helpful. Amanda has the best team I have ever encountered. James was a jack of all trades.
Carla Walker
|
Overall Experience
Rating:
5.0
Really like doing business here people are very friendly knowledgeable and willing to help you I need my book that says a lot ....Keep it up you guys are doing great .
Richard Flores
|
Overall Experience
Rating:
5.0
Front desk woman was amazing. We clicked right away both being transplants of Tyler. Very helpful & knowledgeable about the area.