Customer Reviews for U-Haul Moving & Storage of Rome

Rating:

5.0

Nothing all was good.

Rating:

5.0

NO complaints. Thank goodness for U-Haul!

Rating:

5.0

Stephanie is the Best

Rating:

5.0

Make sure hooks can hold doors open.

Rating:

5.0

This is my main location for pick up the crew here on board are amazing and go way and beyond to help there customers I can’t say anything negative about this location or it’s up keep it’s probably one of the cleanest and most respected stores I’ve been to Great job to the Rome store

Rating:

5.0

Nothing honestly

Rating:

5.0

Staff was extremely personable, helpful and otherwise very nice to interact with. I liked them all so far.

Rating:

5.0

Had an amazing experience definitely going to be my go to location from now on!

Rating:

5.0

Stephanie was awesome!

Rating:

1.0

Had to replace turn signal bulb wiper on passenger side windshield washer fluid and staff was rude when asked to extend my contract did not even offer to help figure it out

Rating:

5.0

The manager is very nice very respectful helps u with all your needs

Rating:

5.0

I have used this location twice and each time was perfect

Rating:

5.0

Maybe a bell on the counter to notify an employee that there is a customer?

Rating:

4.0

Good device, agents were helpful

Rating:

1.0

Was quoted the wrong parts and wasn’t told until the hitch was already installed and had to pay an extra 100.00 over the quote. Will not come back!!!

Rating:

3.0

You guys forgot to give us our Dollie’s that I paid 24 bucks for and on top of it you just handed us the keys and so we had to go looking for the damn thing.

Rating:

5.0

Stephanie is always friendly and very helpful. Rented a storage unit twice and both times very good experience.

Rating:

5.0

Very friendly staff. Explained everything, made renting easy.

Rating:

5.0

love you all

Rating:

2.0

I was not to impressed that no one came out to show me the truck or tell me anything about it but I left the store

Rating:

5.0

Great experience get great crew working there. General manager was amazing.

Rating:

5.0

Stephanie is a very pleasant and personable person. Always very helpful.

Rating:

5.0

Good customer service at this location.

Rating:

5.0

Very secure

Rating:

5.0

GM is amazing also Amber is very helpful and knowledgeable.

Rating:

5.0

Employees were very courteous and professional. Made my move much easier. Thank You!

Rating:

5.0

Donald and Stephanie give grade A customer service. Quick to call me back, quick to schedule, caring about my needs as their customer. They helped get me back on the road with no issues in no time.

Rating:

5.0

great customer service.

Rating:

4.0

While the truck was fairly clean, there was a bunch of dirt and junk by the utility dolly. Overall it was great experience, easy to extend rental when I had to and easy to pick up and drop off!

Rating:

5.0

Stephanie was knowledgeable, upbeat and very helpful💥

Rating:

1.0

I’m writing this in order to bring it to the attention of upper management as the cleanliness of the storage unit was not only extremely unacceptable, but also a health risk. I’m extremely disappointed and upset upon entering my unit and discovering trash, multiple cigarettes scattered around the unit, as well as having it smell absolutely horrendous. As a combat veteran who served his country, I expected U-Haul to serve me with cleanliness, dignity, and respect. Obviously I wasn’t met with that and will further take my business elsewhere. Thanks for nothing.

Rating:

5.0

Beautiful people

Rating:

5.0

Amazing service! Love the way the team explained things to me in regards to hitches. I'm very glad to choose uhaul to do business with as the team here in rome is really awesome.

Rating:

5.0

Everyone in the Rome NY U-HAUL office is so professional and very nice. LOVE the Rome NY U-HAUL

Rating:

5.0

Great and efficient staff. Love new 4 legged employee really made my day!!

Rating:

5.0

Amazing staff. I hate renting trucks, but the people that work at the Rome, NY U-Haul makes it very easy.

Rating:

5.0

I was completely satisfied.

Rating:

5.0

Everyone there is so nice and professional. I'm the Rome NY office.

Rating:

5.0

Stephanie she needs a huge RAISE in pay. She is so nice and knows everything that goes on there. Give her a huge Raise in Pay . She definitely deserves it.

Rating:

1.0

Worst experience ever I wouldn’t recommend it to my worst enemy rented the 10in truck smelled like shit half way to my destination the check engine light came on truck lost power almost got in accident they DO NAT TAKE CARE OF THE TRUCKS after all that the transmission went on it horrible experience I called the number for help and communication was ass never again

Rating:

5.0

Staff was really friendly and helpful .

Rating:

5.0

Donald was great. Very helpful in hooking up

Rating:

5.0

Stephanie was awesome. She made the transaction simple, easy, and was extremely pleasant. She had the trailer hooked up and ready to go for us quickly. I’d highly recommend this location. Also, the store was very clean!

Rating:

4.0

I would prefer to talk to the store staff, not a call center

Rating:

5.0

The store always ensures I am given the best service and goes above and beyond to accommodate.

Rating:

5.0

I don't know that there is much to do for this one but the previous customer missed the memo about not smoking in the truck. It smelled pretty strong. Maybe the no smoking stickers in the driver and passenger side windows could be larger? Otherwise, the whole experience was great.

Rating:

5.0

Thanks to Stephanie. Who remembered me when I needed storage ASAP. I was so STRESS out... made decision making easier. Thanks to the team..... whose steady and customer service is more than capable while I used them. Clean and warm.

Rating:

5.0

Nothing

Rating:

5.0

Excellent customer service!

Rating:

5.0

Continue to be as welcoming and helpful as you and making customers feel like family and y'all will continue to do very well!

Rating:

5.0

Change Nothing!!! The service I received was outstanding! The staff were very pleasant, accommodating, and knowledgeable. The facility was very clean, including the van I rented. The manager of this facility should be commended for how well this facility functions. I will not hesitate to use this facility in the future and will not have a problem recommending this facility to others.

Rating:

5.0

Trailer marker light on fender needs to be replaced. The trailer jack needs work as it is extremely hard to operate. Stephanie was amazing, she was willing to take care of my needs and hooked the trailer up perfect. The store and parking lot are extremely clean.

Rating:

5.0

I always have had terrific customer service at this location. Staff is courteous and efficient.

Rating:

5.0

All was good. Professional, efficient and courteous service by staff. Thank you!

Rating:

5.0

Very helpful see above

Rating:

5.0

Great Job

Rating:

5.0

Both of the desk people I dealt with were very good. Equipment was fine.

Rating:

5.0

I wish you could get the van or truck like you can the other truck's it's hard for some to get in and out

Rating:

5.0

Friendly, helpful staff. No problem with pickup or return process. Quick process.

Rating:

2.0

I reserved a 20’ U-Haul a few days before and when I showed up they didn’t have one. The 15’ they gave us was so slightly too small I had to take a second hour long drive to pick up just a handful of items and they only gave us a 10 dollar discount as if that makes up for extra time and gas money I wasted.

Rating:

5.0

Staff very friendly and helpful.

Rating:

5.0

The staff was excellent, and the equipment was ready when promised. Thank you.

Rating:

5.0

The manager at this location is an amazing worker. I have rented here before and she goes above and beyond every time.

Rating:

5.0

Always my go-to for all my transport needs. Great people and excellent service.

Rating:

5.0

Excellent customer service. Quick and easy all the way around. Employees were extremely helpful and friendly. Very happy. Will use again

Rating:

5.0

The service that was provided was excellent!

Rating:

5.0

Staff was extremely helpful and courteous. Would use again if ever needed. Facility was very clean

Rating:

5.0

Thank you very much for your friendliness and convenience

Rating:

2.0

To little and not high enough u need 10 x 10

Rating:

5.0

Thanks millions stef

Rating:

5.0

General Manager Stephanie runs a tight ship over there! Everyplace is clean and tidy: the storage units and corridors, office, truck yard, even the bathrooms. Customer service is friendly, knowledgeable, and efficient. I couldn’t ask for a better experience!

Rating:

1.0

Absolutely horrible. Unit was disgusting and not accessible

Rating:

5.0

Stephanie the manager is amazing and she goes above and beyond

Rating:

5.0

Good Job........ And keeping me in mind.....

Rating:

3.0

The guy at the desk was great but I called before I got there to the main phone number and the girl I talked to reserved a unit that my local uhaul didn’t even have so I ended up going with a unit that is half the size I needed. Also she told me that I could have insurance for $10 but not that it was required for my state the people on the phone should be trained and only give out is really available at the location the customer is talking about. Also I told her I wanted a unit on the first floor and I now have a unit on the second floor as again what she gave me didn’t exist my my uhaul location.

Rating:

5.0

Stephanie is amazing. Let me suggest a portable wheelchair ramp so people in wheelchairs can get to storage units easier.

Rating:

3.0

I am 56 years old with bad knees and breathing issues. I didn't know I would have to climb a roll around stairway to get to top of my storage. That's only thing I'm not happy with. Manager said I would have to stop in or call everyday to see if a bottom one was open to transfer My belongings

Rating:

5.0

Good and quick business

Rating:

5.0

Stephanie was very nice, great customer service and professional!

Rating:

5.0

Your staff was awesome at the Rome location, very friendly, patient, and helpful to us.

Rating:

5.0

Courteous and efficient staff. Thank you .

Rating:

5.0

The gentleman who helped me was awesome he was friendly and efficient thanks again

Rating:

1.0

poor experience, rat and mouse manure among belongings. Antique table taken from unit. Would not recommend storing anything there.

Rating:

5.0

This location and your staff here are a shining star for your company. I am a frequent and return customer at this location for that reason. Thank you and keep up the good services.

Rating:

3.0

I wasn’t informed on how to work the garage door and could figure it out on my own & couldn’t ask for help as the associate locked the door and I couldn’t reach him .. I think in the future the customer should be thoroughly informed on how things work maybe the associate can physically show people how to open the door

Rating:

2.0

Guy behind the counter was on his phone the whole time. Very rude and unprofessional. When we filled out the paperwork any questions we had seemed like an inconvenience to him.

Rating:

5.0

Only needed unit for a couple weeks but thank goodness they had one available

Rating:

5.0

The Perry worker is a very good worker

Rating:

5.0

The guy who I worked with did a great job with showing me my options and setting me up with the perfect size storage room for my needs.

Rating:

5.0

The two young gentlemen I had was so amazing. So very respectful and thorough. Very efficient. I would recommend both again.

Rating:

5.0

I am also sad to go! Stephanie and Dallas and the staff at this location are outstanding always going above and beyond to ensure the customers are cared for and feel welcome and like family. They take great pride in their work and it shows. If there is anyway they can be recognized for their effort corporate should do so. I will always recommend this location as lo g as they are there.

Rating:

5.0

The store was amazing but that national number I called to make the reservation was horrible!!

Rating:

5.0

Uhaul staff was very helpful and friendly.

Rating:

4.0

The unit I rented is a second floor unit that no one told me about as I was making the reservations on the telephone. It’s very difficult to go up the stairs with heavy items. The Person on the phone quoted me the wrong price first time I called. There is a big hole in the ceiling of my unit that needs to be repaired so mice and spiders do not get into my unit. Stephanie was great!

Rating:

5.0

Thank you for helping me out in a pinch.

Rating:

5.0

You guys have the BEST MANAGER. SHE IS SO AMAZING EVERTHING I NEEDED .

Rating:

5.0

Thank you for helping me with the door!

Rating:

5.0

Stephanie was very helpful and professional. Highly recommend the Rome facility.

Rating:

5.0

The staff were very efficient and friendly especially the employee that was working when I arrived at this facility he went out of his way to help us out with transportation afterwards; he was also there on Sunday morning when I check out and again he was on point and extremely efficient 👍🏼👍🏼

Rating:

4.0

The hallways were well lit. To see inside my unit needed a flashlight.

Rating:

5.0

Stephanie is an awesome manager.

Rating:

5.0

Excellent management. Great people to work with. Storage alwaya safe and secure. Great customer service!!

Rating:

4.0

The reason I cleaned out my storage area was due to the price increase; I would of agreed upon $10.00 but $25.00 was to much for me.

Rating:

5.0

I can not say enough about the Rome NY Uhaul! They were all so professional , knowledgeable and kind. I had my storage for over three years and I spoke with many of the employees over that time. I would like to give a special thanks to Stephanie. I become really sick one day in July of 2019, before Covid, it changed my life forever! To this day no one knows what exactly I caught, but to this day I struggle with side effects. I went through some tough patches were I was home for a week here or there effecting my pay checks. Stephanie would always call with a smile in her voice and ask when I might be able to make a payment. Sometimes I would say next week and sometimes it would be next month. I never lied about when I would be able to pay and I always paid at the time stated. She never judged or made me feel less than and it is something I really appreciate!! Kudos to her and her team for their professionalism! Thank you to team Uhaul. Grateful Tammi Cowen

Rating:

3.0

The "climate controlled" units are freezing. If you need real climate control go elsewhere. I have had real climate control and this is not it ☹️

Rating:

5.0

Love The Lady With All The Pretty Make up .

Rating:

5.0

Dallas was very helpful and nice.

Rating:

4.0

The only downside od that my rent went up several times. Once a year with inflation, I can understand but at one point, it was raised 3 times in one year.

Rating:

1.0

The same move in date was the same as my move out date . The roof was leaking in the storage unit they wanted to give me , poor customer service , when I mentioned the leak they didn’t care to go look at it . I will make sure to post on all social media regarding this place and not to rent from here.

Rating:

5.0

The unit work PERFECT for our short term needs. Thank you!!!!!!

Rating:

5.0

The lady i dealt with at Rome uhaul was very helpful and courteous. I would use this location again.

Rating:

5.0

Great service, clean facility and the staff was always friendly and helpful when needed.

Rating:

5.0

The staff was helpful curteous and kind.

Rating:

4.0

I ran into financial problems and you guy created a buyout price that I was able to afford to keep my storage and I really appreciated it.

Rating:

1.0

The storage contacted me that they were going to be putting a new doors. I requested that I'd be called. So I could be present. I did not get a call. I gave them my key. Gave all my telephone numbers

Rating:

5.0

They went above and beyond to get me a storage unit that fit my needs. Everything was done in a quick but effective manner.

Rating:

4.0

very good customer service

Rating:

5.0

Facility was everything we needed. Very clean and nice.

Rating:

5.0

Great job

Rating:

2.0

Reserved a unit days in advance but it was given away got stuck with a large closet sized unit that fits no more than seasonal storage so was left to find additional storage elsewhere

Rating:

5.0

Excellent customer service.

Rating:

5.0

There was some flooding with heavy rains, so make sure you set stuff up. I had a great experience w/ them in truck, trailer, and storage room rental. Also did U-Box.

Rating:

1.0

Was told by the manager the storage units haven’t been renewed since 1962. That being said very poor design . Horrible experience

Rating:

3.0

na

Rating:

5.0

none

Rating:

4.0

Service was good had no problems .. It made a bad situation easilier

Rating:

5.0

Thank you for making my move so smoothly.

Rating:

5.0

Stephanie was our sales girl. She was knowledgeable, efficient and friendly. I would definitely go back here in the future.

Rating:

5.0

The staff was always willing to help you and accommodate you. We need to down our storage unit I went to talk about a smaller unit they found for me on the same day. Very helpful staff!!

Rating:

5.0

Great service

Rating:

5.0

Everyone was very helpful while I was using UHaul!

Rating:

5.0

Friendly and helpful services. Very clean place.

Rating:

5.0

I've been dealing with Uhaul the last couple years & I'm very satisfied with the staff & their kindness.they are awesome & the prices are beyond reasonable.

Rating:

2.0

This Uhaul did not work the dome light, the U-Haul was extremely dirty.

Rating:

5.0

Satisfied

Rating:

1.0

This is the second time(and last) time I will do business with your company. I called my local uhaul in Rome to reserve a storage locker and did not know I was talking to the call center. They inform

Rating:

4.0

Too many price increases.

Rating:

2.0

Very unhappy with final transaction with new manager. Rude cocky condescending. 3 yrs with Uhaul, will NEVER do business again. Will post to all social media. Will tell all friends to deal with differ

Rating:

5.0

the persons at the counter were VERY helpful and on top of things .....Thank you

Rating:

5.0

Store manager remembered I mentioned needing TV boxes and personally called me when they came in. Outstanding, personal service, greeted me evry time he saw me at the storage facility.