Everything was fine but the check in on the app slows the whole process down. Not to mention the reception is really bad inside the store. If the app is your process then at least provide the tools to use properly.
FERNANDO RCustomer Reviews for U-Haul Moving & Storage of Rockville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
NOTHING YOU ARE ALL INCREDIBLE 🤗
Erika FNice ppl
FABIAN FThe service was prompt, efficient, and very friendly. Not much to improve on!
Norman JThe staff, professional, respectful, and patience... Thanks for everything
Michelle WThe associates were friendly and helpful. The equipment was perfect for my needs.
shannon kDid not help at location at all and check in took took 40 min. No information where to leave to car when returning, how to use website, which also took 30min.
Ivan HBetter and faster phone service
RICHARD ZVery professional and courteous employees
Shajarah WCharged me cleaning fee even though I cleaned it. Can't help if it rains outside, am I supposed to clean it spotless? It broomswept with no dirt or debris; just wet. $40 is a joke to charge me.
Bartlomiej Call the agents or team members were wonderful Getting the reservation was terrible, system wide down time made it necessary to call 5-6 times and a in person visit to the location to secure a truck. Though this location RVC usually has great equipment ,this truck was old and I believe in need of transmission work usally Uhaul is much better then this last run.
James OPleasant experience. Always goes well with pick up and drop off
WILLIAM JContinue doing what you do.
Nicole JThis location is very good. Everyone is so helpful. Good job!
Laura GI rent from Reese and Daryl every year for the summers mostly. I’m not even saying to promote them… they’re like family. Literally. I can use the word love when I talk about them. If you’re going to use a Uhaul, go to Rockville Centre.
Daniel BTakea made everything smooth. Kudos.
Mitchell PThe representative at the counter today (March 25th) was extremely understanding and professional. I appreciated her patience and assistance in getting everything done, especially since I am going through a difficult move and I am stressed out and exhausted Thank you for having such an excellent service person!
Loretta PThe app was very confusing, also I didn’t know I couldn’t park my car anywhere
Joseph PThe rental process was LONG. The associate did all they could to expedite, but it took a long time to do simple paperwork.
Seth PWorkers are very friendly and renting was fast and equipment was an excellent condition
RICHARD ZAlways pleasant and accomodating. The manager goes above and beyond. I rent frequently and always happy with them
Ann TRemain the same.
Tareek ANo suggestions
ERIC BPersonal very knowledgeable and friendly
RICHARD ZReese was awesome. An absolute asset the business.
George pGreat customers service and friendly staff
Katherine SEverything was nice and smooth, staff is very professional and friendly.
Kelvin S | First ImpressionsEverything was good and great customer service, I would say, have a coffee machine.
Kelvin SThe equipment we received was really old and banged up. However it was a short trip so it wasn’t too bad. The guy that helped us was so nice and so helpful. I will definitely use uhaul again. I do feel like the first 75-100 miles should be included especially when it’s 29.95 to rent then they get you with a 99cent per mile fee.
DONNA VNothing. I received great service.
Tareek AVery helpful staff, easy going and knowledgeable. I saved quite a bit of cost by returning to the same place... who knew!
Eugene WOverall the experience was excellent. The service rep at the desk was kind and helped me through the process quickly. The gentleman who was working with the trucks (I think his name was Ronald) quickly got my truck ready and cleaned it before he handed it off to me. In addition - the website portal worked great. One recommendation - would be to have a means of communication between the service rep at the desk and in the yard to give them a heads up a customer who is renting a truck is ready.
Alexander NThe employees are great all of them.
PATRICIO SMore lot men to help return the equipment faster. FYI - Having someone unhooking the trailer was excellent. Great job overall!
JOHNPATRICK HThe staff at the facility was great and helpful. Your app leaves a lot to be desired. It wouldn’t go through on my phone. It’s very difficult to use. If it wasn’t for the staff at the site to help me, I would’ve walked out.
William lAmazing customer service at that location..best experience I ever had with uhaul.
Chris FI will definitely return to use this location
Mary OThe mobile check-in is a complete waste of time. When I got there I had go to through the process again and waited over 20 minutes for the approval to come through. The representative hands a smart phone that has tiny writing you can’t see. I signed up for the app and it is also useless in speeding anything up.
DEREK CMs. Reese was very helpful when asking questions about the location and assisting to my needs. I will be here as long as I need storage. Move in was very easy and clean.
JENI D | Online Move InWhat I had ordered online was not the one ready for pick up. Representative and I had to look around the yard to find the correct trailer. Took a bit longer tahn I expected, but overall satisfy.
Shahriar PNeed to remove snow from the vehicle after a snow fall. Meaning not only from the front windshield also the passenger and driver side windows.
eugene aAs always the team was very professional and helpful
frank lThis Uhaul center is by far the cleanest, most helpful and most organized center in all of Long Island hands down!!
Mohammed RThe driver’s side rear blinker light was out. I did not realize this until I was half way through my trip, when I finally figured out why so many cars were honking at me when I tried to change lanes. This was a dangerous situation. When I stopped the vehicle and called the uhaul place, the desk person said that I needed to call road side assistance and wait for them to show up and change the light bulb. I did not want to wait for hours for roadside assistance to fix something that should not have been broken if these vans were properly maintained in the first place! I requested an adjustment to my final bill for the worry and inconvenience. I am waiting to hear from a supervisor.
Jennifer CDon’t delay providing receipt upon vehicle return to a live person. I had to call and my receipt was delayed overnight for the simple acknowledgement of vehicle return.
Timothy KThere was a discrepancy upon returning the vehicle. An additional $58.00 was charged to my account. When I explained the error the charge was immediately refunded. Great customer service.
Lisa JDue to a new system implemented, the pick up process of the truck was lengthier than expected but that is normal with most system wide business practices change.
Nelson WThe staff at the RVC location deserve high praise. We have not had much communication with the RVC staff for the past two years but we have in just the past two weeks. We could not be more pleased with the friendliness and willingness to help. They have made our experience a pleasant one. A huge thank you to them.
greg f | Overall ExperienceThe new automated system leaves customers with stress! Very limited staff to assist with your checking. They booked me for a drop-off location and the truck was refused by that location. Had to get customer service to find me a new drop off location for the truck. They told me I had to drop off in NJ!!!!!!
GELIN SVery professional and detailed in options available.
jerome bGreat customer service.
Brandon SPolite, efficient customer throughout from initial phone call to drop off. Excellent customer service from Daryl.
julio jThe manager and personnel were friendly and very helpful. There were no surprises and the equipment worked well.
Gregory FService was great! The rental process was quick and efficient.
Helena GMileage charge should be cheaper. Everything else was good.
JOHNPATRICK HEverything was great and the truck run very smooth
Neri BCouldn’t have been easier or gone smoother.
John SBoth locations were spotless and had nice customer service people
Michael DCustomer reps were pleasant and professional. Quite the change since the last time I visited this location. Great job!
David TNothing you guys are good
Rafael LGreat service
Eddy MStaff was excellent! Great experience
MIGUEL PRyan was your representative at the Rockville Centre location. He was the perfect person to represent UHAUL. He is very professional, polite and mentioned other products and services that UHAUL offers. I am the owner of a small company and notice these things. You couldn't have a better person than him interacting with your customers. Thank you. Dan Jansen
dan jNothing you are all WONDERFUL!!!!!!!!
ERIKA SThey can't get any better then they are! They go above and beyond for there customers. The manage runs a great store!
Ann TI am confident in doing further business with this facility 😊
Kimberli N | Overall ExperienceI felt unsafe in the elevator. Also, the lighting was poor and nonexistent in the unit. Trying to work in the dark was a real struggle.
Dorrett M | Overall ExperienceReese and her staff are lovely!
Shanice B | Overall ExperienceSo helpful/ made storage process so easy! Thank you!
Lisa C | First ImpressionsReese was Amazing she was very courteous and very knowledgeable she is truly an asset to Uhaul. I would give Reese and her staff hands down a perfect 10 .
RUBY D | First ImpressionsJust one complaint: The elevator is an old-style service elevator requiring the outer steel door and the inner steel gate to be opened to enter and closed to move the elevator and the reverse to leave the elevator. The outer steel door is especially cumbersome to operate. The elevator alone would cause me to recommend a newer public storage facility to my friends. I want to emphasize that the staff are EXCELLENT. However, there are too few of them since U-HAUL expects customers to rent, sign in, and sign out by the Internet on our phones while being present at U-HAUL so we could take pictures of our storage facility/rental vehicle. Pictures is a good idea. I am not complaining about that.
Leslie G | Overall ExperienceParking was always a problem. I was challenged every time I tried to park in the lot by employees. And the elevator is outdated and almost dangerous. Would not recommend this storage facility with so many other newer more updated ones with real parking for customers
Gavin S | Overall ExperienceOne of my storage room was sold I didn’t get no letters I was living in a shelter at the time and the other storage room was open so I believe either the worker or anyone could of took somethings out of it and there is not no email stating they sold my storage
marlene s | Overall ExperienceRyan was extremely personable & professional. He was very patient and answered all my questions. He gave me an excellent walk through of the facility. I’ll always chose this facility due to the excellent staff- Ryan! He made my day.
Kanchi P | First ImpressionsMy experience was great please Keep up the great work. Molding a Positive Team work environment is essential to most jobs and careers. Everyone that assisted me via phone or in person I send you blessings & great health Thank you ⭐️⭐️⭐️⭐️🌟
Natasha F | First ImpressionsFreight elevator was constantly held up by guests, cart was missing a wheel causing my cabinet to drop and break and the office said oh sorry nothing they could do. Unit had no individual light and the sensors in the hall went off quickly. The walls in the unit had holes and the doors were ntlot flush so you could easy into all the units with ease.
john r | Overall ExperienceThank you
ROBINA S | First ImpressionsYour computer system does not work update new address and never updates
MARK T | Overall ExperienceGreat staff, very orderly place
George G | Overall Experiencelights on the floors dont stay on more then a few minutes & the elevator needs to be cleaned & updated
KIMBERLYDAWN R | Overall ExperienceEveryone there was helpful and kind, but the freight elevator is terrible. I have been stuck inside of it multiple times even several times on the last day I moved my belongings out. The reason that I moved my belongings out is because of the elevator and I explained that to the staff as well.
Kathie T | Overall ExperienceBoth locations that I dealt with, the staff was excellent, helpful & kind. Would recommend to everyone.
Annabelle K | First ImpressionsCustomer service sets them apart from the rest. Manager was wonderful!
Anthony C | First ImpressionsOne of the employees was not familiar or knowledgeable about the rates and procedures about closing out a rental.
Don G | Overall ExperienceAll the people who work in the front desk are very nice, very friendly and so helpful!! 👍👍 A special the manager Reese Baccas .. She has very cheerful and good personality ..!! Love her!!❤️❤️
Seira L | Overall ExperienceNice staff hard workers
Stephan L | Overall ExperienceNeed to tell people to stop holding the elevator
Cherlyn S | First ImpressionsThough I ran into some difficulties getting in after-hours, Reese took my phone calls around MIDNIGHT and was able to walk me through the process and grant access to my unit. The service I received from Reese Baccas, despite my very late phone call, went over-the-top in every way, and with a positive attitude. I would not have been able to complete my project on time, had it not been for the exemplary customer service I received.
Cameron W | Online Move InBetter now. There were times in the past that the staff was neither helpful nor friendly but now they are both.
GARY O | Overall ExperienceI was having to tough time navigating everything and the staff was very patient and helpful!
Virginia S | Online Move InRyan you are the best I was using before another storage but none other than has given me the good quality of service as you did very good
Giordano P | Online Move InFirst off the elevator is not working properly I became scared to use it which is why I cancelled out the storage I had. Second the unit they gave me the door was messed up very hard to open and close and they saw this for themselves before renting it to me and said that was all they had to rent. Third the light skin lady that is at the desk is not friendly or inviting she acts as if you are bothering her the guys there are much better
Michelle W | Overall ExperienceFacility was well kept and the people were nice. But the back wall of the unit was cold and moist and there were no lights in the unit. The old elevator had heavy up-and-down "doors" that were difficult to lift, afraid I would get my hands crushed. It wasnt a bad experience but I can't say it was an especially nice facility.
margaret m | Overall ExperienceExcellent service
Gregory B | First ImpressionsMy Family had a good experience, being that it was my first experience with any type of storage facility. Thank you.
Gregory B | First ImpressionsUsing elevator was very difficult,especially pulling strap down ot close door
John S | Overall ExperienceStaff was very considerate when it helping me. And very efficient.
Kimberli N | First ImpressionsThe staff was very friendly and attentive to our needs.
irene w | First ImpressionsRude employees terrible!!!!
Osvaldo B | Overall ExperienceMy experience is 2-fold: I stored my stuff in the Rockville Centre, NY facility and I rented a ubox to haul my belongings out of state. It took a long time to get everything coordinated (7 hours on the phone with customer service over 3 days) but I eventually got everything worked out. The manager and employees at the Rockville Centre location were very helpful.
ELISE L | Overall ExperienceI’m not a new customer, I’ve been using the service for a while. It took an hour and a half for me to get to speak to someone regarding a billing issue that needed to be corrected.
Aurora B | First ImpressionsEverytime I went to my unit thwe staff was very helpful
MATTHEW B | Overall ExperienceOf all the employees only ONE exhibited excellent customer service. The woman “Tequia” (spelling) was absolutely miserable and extremely rude every time I interacted with her. It was very stressful knowing she was working whenever I needed to go. The elevator is out dated, very heavy and at times did not work which caused delays in my day.
Ester M | Overall ExperienceDarrell, not sure of spelling, and all the staff, really go above and beyond with courteous and professional customer service. Even the woman in front of me on the line (with her husband) were glowing over the way he handled their rental truck needs for a move to Florida. You must have a ton of awesome feedback on this guy...but as I said...all the workers I've interacted with had a similar friendly and warm demeanor. I'm extremely impressed. Such a blessing. Management is to be commended for this as well.
Thomas M | Overall ExperienceWonderful people and overall great experience…. I highly recommend
Ronald L | Overall ExperienceRyan and another associate at the RVC location were truly awesome in patience, kindness, and service. 5 stars is all I can say. Could not have asked for more!!!
Thomas M | First ImpressionsRyan Jones was not only helpful but a real gentleman. He demonstrated interest in finding the best solution for our needs.
greg f | First ImpressionsStaff was very helpful and friendly at both Rockville Centre and Hempstead locations.
Walter H | First ImpressionsThe saff person who took care of me was very helpful thank
Richard M | Overall ExperienceThe lady working the front desk was very helpful and had great suggestions to make sure my every questions was solved. The whole process was very smooth. I will definitely recommend U-Haul to my friends if they need storage solutions.
Androtti Y | Online Move InMr Daryl and Ms Tykeya provided me with exceptional customer service. I'm impressed. Thank you.
Paul A | First ImpressionsThis is the best place to come in they’re always ready available and flexible!
Derrick W | Overall ExperienceDidn't like that if you get behind in the rent you had to pay all At once. Very in convernten.
paul w | Overall ExperienceThey went above and beyond to help.
Peter P | First ImpressionsThe staff was very friendly and helpful. The facility was clean. But U Haul did not send out maintenance staff to maitain the security doors. I found this to be very unsettling. U Haul put their staff in a very compromising position. I would still use that U Haul in Rockville center of NY. Because the staff was so helpful.
Ward W | Overall ExperienceThe elevators were not the greatest
maureen b | Overall ExperienceNo comment
Kenny P | First ImpressionsINBOUND CALL. NOT AN IN-PERSON VISIT. Purpose of call was to pay this month's Past Due Rent for Room 495 over the phone. Bill became Past Due because of a problem on your website which would not allow me to use my credit card for payment. On 11-27-21, at 1:25p ET called 1-800-GO-UHAUL. Reached "Elizabeth" at the Call Center. Explained my dilemma with your website. She processed the credit card payment for me. After completing processing she told me that she was "unable to provide a confirmation or transaction number because the payment is pending." End result, NO PAYMENT RECORDED. Thus, necessitating my phone call to U-Haul RVC on 11-29-21.
BARRY S | First ImpressionsWe were 100% satisfied with the facility until having had an encounter with the manager at the end show and she was very punitive and and hostile . She felt challenged challenged because a product that she recommended was not received with enthusiasm and later sought to pull rank and punish us by insisting we should go up and take a photograph of the room even though it was busy and a staff member was willing and able to go inspect the vacatied room. She was utterly combative and unprofessional. Poor customer sevice. Unlike what she purported in the video which is what appealed to me when I was shopping around. She certainly did a poir show of representating the company.
Marcia S | Overall ExperienceNice convenient and clean.
Marcia S | First ImpressionsThe gentleman at the desk and the gentleman outside were very helpful be kind
Patricia B | Overall Experienceunit 163bp has a water leak problem.. my artwork was against back wall. and some water damage occured.. one pic had black mold... unfortunately i wasnt wise enough to take the insurance... otherwise fine.
EVELYN B | Overall Experience24 hour access to the facility would have made this arrangement close to ideal.
Eric R | Overall ExperienceDarnell was super nice and extremely helpful.
ARIANNE M | First ImpressionsUnfortunately we had too many issues with the storage facility. Between getting stuck in the elevator or waiting over 15 minutes for the elevator, we decided to take our business elsewhere. There were a few that were very helpful, and I would like to commend Mish on his help with trying to get the elevator working up to par, and quickly assisting us on getting out of the building. I do not plan on utilizing Uhaul for future business.
Rodney P | Overall ExperienceMy experience with U-Haul of Rockville Centre was excellent. The manager Reese Baccas was always pleasant and professional. She made sure you left feeling confident that your belongings were safe and she gave your her card, so you could contact her if you needed anything. It was definitely a pleasure. I would come back again! Thank you.
Barbara B | Overall ExperienceWhile it was secured to have my things there. The fright itself was terrible and felt like a huge workout to even to my storage unit and back. It was time consuming. It needs to be checked out. The employees are great though.
Yasmin S | Overall ExperienceThe staff are really excellent—so patient! They were cheerful and friendly and made a stressful situation much easier. Many thanks to them.
JEANNEMARIE H | First ImpressionsThe move-in was fine, back in 2017 when I moved in, so I don't know why I'm getting this now, but it is typical of the complete lack of communication at the facility. For six months now I have been having major problems with my payments -- checks are lost and then posted 6 months late, checks take weeks and weeks to post, and no one knows what is going on or has any interest in finding out. I had to come personally to the facility to straighten out my account, and then ANOTHER check appeared and was posted 6 months after I sent it in. When I texted the manager (as he had asked me to do about any issued), he has never responded. VERY VERY FRUSTRATING.
Linda S | First ImpressionsI was unable to get my access code, let alone get stuck in the fright several times on the 3rd floor lol. I was unable to move everything I needed the day of and the day after and I still haven’t been able to move all of my things .
Yasmin S | First ImpressionsHad a great experience. Y ou solved my downsizing storage issues and were nearby. One comment, not sure if it is solvable with the current facility, the freight elevator door takes a lot of strength to pull down. Far more than my wife could handle and thereby she could never go to the facility without me.
ALEXANDER M | Overall ExperienceStaff was rude, spoke with corporate about it ans was told a DM was going to call me a s never did
Robert S | Overall ExperienceReese Baccas extended me a VIP credit for having rented space at this location for over a decade. She was very professional and personable. Although I would like to stay at this storage facility I need to find one that is cleaner and more conducive to storing my wardrobe. My clothing has mold on it and many fine pieces of clothing, especially leather clothing and shoes is ruined. Moreover, the freight elevator is inconvenient and clumsy for getting to my space and for moving stored items.
S. A | First ImpressionsGreat custumer service and very helpful
John A | Overall ExperienceReese was very friendly and helpful with getting us all set up for our new storage unit, which made an already stressful moving day less so. Her team the day prior was also great with showing us the available units. Thank you!
Lindsey J | First ImpressionsI would like to comment on how very helpful and personable we’re the entire staff at the facility throughout the time I have had a storage unit there.
Peter S | Overall ExperienceDaryll in the retail area is extremely helpful and so nice to work with!
Marjoriann P | Overall ExperienceEveryone has been helpful and friendly for YEARS. And I returned here to rent trailers and other vehicles even though I lived closer to other facilities.
DALE S | Overall ExperienceI am rating the facility above average only because of the wonderful service I have always received from Reese the Manager. Under difficult circumstances which are ongoing, Reese took quick action, apologized for the situation, and gave me direction on how to proceed. She is a professional customer service manager and you are lucky to have her at Uhaul and at this facility.
BRIAN M | Overall ExperienceIt would be more convenient if the elevator doors were automated. The door slammed so hard that I was VERY GLAD that I moved my hand out of the way in time.
Marjoriann P | First ImpressionsI had called in yesterday and spoke to Daryl Jones. I was not in a great place and was irate trying to rectify a long term issue that had gone on unaddressed by the Rockville Centre Management team. Daryl was patient even when I was not and his handling of my situation is to be commended. I appreciate his help and assistance. Thank you.
CRAIG H | Overall ExperienceSOME OF MY ITEMS WERE RUINED AND CANNOT BE REPLACED FROM MILDEW. THIS IS SUPPOSED TO BE A CLIMATE CONTROLLED UNIT. I PAID A LOT OF MONEY TO STORE MEMORIES THERE ONLY TO FIND OUT THEY ARE DESTROYED....
GREGORY B | Overall ExperienceThe staff are polite, attentive and focused on the customers
william f | Overall ExperienceMy only issues were two; 1 - the lighting time is too short and should probably stay on an extra 10 minutes. 2- Every now and then I would receive letters and Emails statung I was behind on payments when they were up to date. Otherwise great service.
Howard S | Overall ExperienceReese, Daryll and the staff at Rockville we’re always professional and courteous . This UHaul center Rocks because of the staff there
Zemia S | Overall ExperienceStaff is great, Reese in particular.
cecil w | Overall ExperienceGreat experience
Shawana W | Overall ExperienceNo one is ever available to answer calls. Staff always seems to have an attitude when asked to assist
Chanequa P | Overall Experiencegood services
Marcelo R | Overall ExperienceRent increased evet 9 or 10 months with silly explanation. I moved out 18 days ahead of my billing cycle and was not offered a pro rated discount.
LOUIS Y | Overall Experiencevery friendly staff but a bit slow.
Charles S | First ImpressionsThanks to you all. I had an awesome experience with U-Haul, you guys made it simple and easy to get us moving in the right direction. I appreciate you all. thanks for everything.. Phillip
phillip w | First ImpressionsMy only complaint is that I could never directly call the facility. Every call I made to this local business was rerouted to corporate when in fact I needed to speak to someone at the facility.
DENA L | Overall ExperienceStaff always said hello especially Luis he came out of his way to greet me.
Michael D | Overall ExperienceI just don't like the extra fee .and also the more than one later payment in the same month.
DENZIL L | Overall ExperienceI want to thank them for their patience for working with me. And helping me at my time of my desperate time of need. By helping me get my property in storage and I appreciate everything I want to say
marlene s | First ImpressionsThe lady who helped me at the front desk was very pleasant and patient
DENA L | First ImpressionsNice and convenient place
Nelson Q | Overall ExperienceCustomer service the nicest people are working there and they help you all the way With everything .
Nelson Q | First ImpressionsStaff is friendly and helpful.
Michael L | Overall ExperienceDealing with the personel at the rockville center location was the only good part of my entire move process. Customer service via the 800 number was a joke. Making the reservation was a joke.
tomy v | ReservationRockville Center employees were extremely nice and helpful.
colin o | Overall ExperienceWas a pleasant experience at the RC location. Reese, Ben and Mike were all so friendly and helpful. I look forward to dealing with them in the future.
Cynthia I | Overall ExperienceTenants not abiding by elevator rules was the only negative issue.
John D | Overall ExperienceV
Samuel B | Overall ExperienceRockville Centre staff was very accommodating, friendly and professional 😊
THOMAS R | Overall Experience