Customer Reviews for U-Haul Moving & Storage of Rochester

8,872 reviews

1641 Civic Center Dr NW   Rochester, MN 55901

(507) 288-0633

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(507) 288-0633

1641 Civic Center Dr NW
Rochester, MN 55901

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Janne Gossman 
Rating:
5.0

Customer did not leave a comment.

Scott Winkle 
Rating:
5.0

Mr. Blake, was great! Very kind and professional. Booking was a breeze as well. The truck ran smoothly and no issues.

Moses Mhayamaguru 
Rating:
1.0

Customer did not leave a comment.

Steve Schley 
Rating:
5.0

Everything went well.

Carlos Rivera 
Rating:
5.0

Customer did not leave a comment.

Duane Hebert 
Rating:
5.0

The staff here are great! Always on top of their game! Very nice and super helpful. As long as we don’t have to wait in line, we are in and out in no time at all! They really do a great job at this location and because of this, we don’t go elsewhere.

scott bruce 
Rating:
4.0

Customer did not leave a comment.

Brian Cada 
Rating:
4.0

Customer did not leave a comment.

Perrie Garland 
Rating:
5.0

Customer did not leave a comment.

Fred Jensen 
Rating:
5.0

Customer did not leave a comment.

Andrew Bakken 
Rating:
5.0

Customer did not leave a comment.

rick Anderson 
Rating:
1.0

I was told that somebody would call me ahead of my appointment, which they did not. I did receive an email stating to pick up my rental after 4pm. When I arrived around 5:30pm (which was after the 4pm I was told), there was not the size rental vehicle I had reserved on the lot. I was told that there was an "emergency" and my vehicle was given to somebody else. I was forced to settle for a smaller truck and was unable to fit all my items in the smaller truck. I was "compensated" by giving me the price for a smaller truck. This was incredibly disappointing and caused me a lot more stress.

brian smith 
Rating:
5.0

Customer did not leave a comment.

Danielle Behrends 
Rating:
5.0

The guy that checked me in was training, he did really well considering. The guy that was training him was also great. He double checked their work and helped speed up the process where he could without impinging on the other person's training. Drop off was really quick and easy. Overall the best uhaul experience I've ever had.

Kayla Behrman 
Rating:
5.0

Very quick in and out!! Easy to work with definitely will be back

Dan Fisher 
Rating:
4.0

Customer did not leave a comment.

Robert Gutierrez 
Rating:
5.0

Customer did not leave a comment.

Jermico Amon 
Rating:
5.0

Staff very good and helpful

ahmed alnadawi 
Rating:
5.0

Have more staff, so folks don't have to wait 25 minutes to check out.

Herbert Fox 
Rating:
5.0

Customer did not leave a comment.

James Platt 
Rating:
5.0

The trailer I had took road water in rain. The wet items were only near the door.

Benson Mattison 
Rating:
5.0

Fast easy return.

Daniel Holter 
Rating:
5.0

Excellent customer service. Keeps me coming back.

John Stahl 
Rating:
5.0

Customer did not leave a comment.

James Theis 
Rating:
5.0

Customer did not leave a comment.

Gerald Nelson 
Rating:
5.0

Customer did not leave a comment.

Dru Larson 
Rating:
5.0

Customer did not leave a comment.

Chanda Ounkong 
Rating:
5.0

Customer did not leave a comment.

Ryan Hegge 
Rating:
5.0

Customer did not leave a comment.

Mary Hansen 
Rating:
5.0

Customer did not leave a comment.

Kevin Hawkins 
Rating:
5.0

Customer did not leave a comment.

Madhu Nagaraj 
Rating:
5.0

Customer did not leave a comment.

Rick Lowrey 
Rating:
5.0

Wayne was very helpful with our transaction and also helped with info on hiring someone to help in our upcoming move.

Jeff Suhr 
Rating:
5.0

The team at this location is second to none. Always friendly, always helpful, and make you feel appreciated for being a customer.

Dru Larson 
Rating:
5.0

Customer did not leave a comment.

Thomas Brunette 
Rating:
4.0

Customer did not leave a comment.

Cory Markham 
Rating:
5.0

The employee, so helpful. Very good communication

Dhyaa saied 
Rating:
3.0

Customer service training for your employees.

Miranda Beeman 
Rating:
5.0

Customer did not leave a comment.

Mark Hansen 
Rating:
5.0

Customer did not leave a comment.

James Myhrwold 
Rating:
5.0

Gentleman who checked me out was very knowledgeable and helpful.

David Johney 
Rating:
5.0

Customer did not leave a comment.

dennis Denzer 
Rating:
5.0

Waiting lounge would be nice.

EDWARD ESTER 
Rating:
5.0

Customer did not leave a comment.

Tina Wojtalewicz 
Rating:
5.0

Customer did not leave a comment.

Peter Svendsen 
Rating:
4.0

Customer did not leave a comment.

Steven Dubois 
Rating:
5.0

Customer did not leave a comment.

rich grever 
Rating:
5.0

Customer did not leave a comment.

GLEN FIKSDAL 
Rating:
4.0

Customer did not leave a comment.

Jon Neubauer 
Rating:
5.0

Customer did not leave a comment.

Keith Vale 
Rating:
5.0

Customer did not leave a comment.

Michelle Lee 
Rating:
1.0

Customer did not leave a comment.

Kadijah Howell 
Rating:
5.0

Customer did not leave a comment.

Guy Gallaugher 
Rating:
5.0

Our entire rental experience was smooth and efficient. All employees we interacted with were very friendly, experienced and professional. I would highly recommend this UHaul location for your trailer rental needs.

Gay Reed 
Rating:
2.0

This place sucks!

Thomas Walstrom 
Rating:
4.0

Customer did not leave a comment.

Edith Goldammer-Moffit 
Rating:
1.0

Location rude and rental was delayed 5 hours

Vincent Hoover 
Rating:
5.0

Customer did not leave a comment.

Shawn Weinke 
Rating:
5.0

Friendly easy-going staff.

gunnar soroos 
Rating:
4.0

Customer did not leave a comment.

Kenneth Heppelmann 
Rating:
3.0

Customer did not leave a comment.

Derek Gahimer 
Rating:
5.0

Customer did not leave a comment.

KAREN KLITGAARD 
Rating:
5.0

This is always my preferred location when I need a truck or trailer. Always satisfied in all aspects!

Bonnie Johnson 
Rating:
5.0

Super friendly and helpful staff!

Susan Aguirre 
Rating:
1.0

What a scam. Truck was towed without my knowledge for a lost key that was reported 2 times. I made 3 trips to the store to speak with the manager and all 3 times he wasn’t there and never returned my calls. I am disputing the chai for behicle damage and tow charges that I was never informed about.

Maureen Brickley 
Rating:
4.0

It was a little challenging getting in as another customer was blocking the only way in. We had to wait to get in but not very long. Would suggest better in/out space & directions if possible. There is a lot of empty space between U-Haul and the neighboring business but maybe that space can’t be used. Great experience overall. Did mobile check in but staff were quick to help facilitate the process to move even more smoothly and quicker.

CARLA LUNDEEN 
Rating:
3.0

Customer did not leave a comment.

Mary LaChapelle 
Rating:
5.0

Customer did not leave a comment.

James Papanikolaou 
Rating:
5.0

Customer did not leave a comment.

Jen Neylon 
Rating:
5.0

Customer did not leave a comment.

irene staloch 
Rating:
5.0

Customer did not leave a comment.

DAVID HASS 
Rating:
5.0

Customer did not leave a comment.

Charles Amlaner 
Rating:
5.0

very helpful and knowledgeable employees

Duane Rich 
Rating:
4.0

Customer did not leave a comment.

Luke Mattheisen 
Rating:
5.0

Customer did not leave a comment.

DANA HLEBICHUK 
Rating:
5.0

Person was out to the truck to help me before I even got out of the truck!

Carlyn Hinds 
Rating:
5.0

Customer did not leave a comment.

James Seger 
Rating:
3.0

Customer did not leave a comment.

Jarred Mattison 
Rating:
4.0

The staff with whom I work were very pleasant, gave me confidence that they could do the job. The technician tried to work with VW to connect the lights via flicking a switch (my terminology) in order to save me money/time; VW indicated they were unable to do this without doing a full work-up. The U-Haul tech did the work necessary using U-Haul techniques -- thank you.

Joanne Sandstorm 
Rating:
5.0

Customer did not leave a comment.

KWASI KYEREMEH 
Rating:
5.0

Customer did not leave a comment.

Margaret Moutvic-Wasz 
Rating:
5.0

Customer did not leave a comment.

Jon CHRISTENSEN 
Rating:
5.0

Customer did not leave a comment.

Melissa Salem 
Rating:
5.0

I didn’t even have to go inside as they came out to me and made the return process quick and efficient.

Steve Teget 
Rating:
5.0

Speedy and professional service. I’ll go to U-Haul anytime I need a rental truck. Keep up the good work

Mo Sharif 
Rating:
1.0

I sent a complaint to the manager of this location and they where not concerned at all about my one way trip truck rental that was grossly overpriced.

Shauina Bell 
Rating:
5.0

Customer did not leave a comment.

Jason Hampton 
Rating:
5.0

Customer did not leave a comment.

Tony Wells 
Rating:
5.0

From booking to delivery, everything was excellent. Highly recommended!

Ayodeji Oyebola 
Rating:
5.0

Both employees I worked with did a great job. Reservations online was easy too. Thanks!

Duane Jones 
Rating:
5.0

Customer did not leave a comment.

Steven Wade 
Rating:
5.0

Customer did not leave a comment.

Matthew Stover 
Rating:
5.0

I made my reservation online in advance, which made it easy to confirm and proceed on the morning of equipment pickup. The man who assisted me was very congenial and helpful. I have rented trucks several times from this Rochester, Minnesota location (Civic Center Dr) and recommend it to anyone needing to rent a truck. Their equipment is always well-maintained and their staff is exceptionally helpful.

KATHLEEN O'CONNOR 
Rating:
5.0

Customer did not leave a comment.

GREGORY MILLER 
Rating:
5.0

Customer did not leave a comment.

Joan Hinds 
Rating:
5.0

Customer did not leave a comment.

dennis Denzer 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Manuell 
Rating:
5.0

Customer did not leave a comment.

Nathan Rider 
Rating:
5.0

Great service. Friendly employees.

Tyler Zunker 
Rating:
5.0

Super friendly staff and very accommodating. Showed us many options on storage units to use, even from other locations. Had a sliding door in front of our unit that they allowed us to back up to and open to have easy access to the unit. Definitely recommend.

Matthew Stockemer  |  First Impressions 
Rating:
2.0

Over priced units especially with access hours only until 7pm.

LE'SHA BOYD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roxie Danielson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRANDAN SCHLEICH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Kempe  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Albert Vandemmeltraadt  |  Overall Experience 
Rating:
5.0

Great personal A real credit to the company

Albert Vandemmeltraadt  |  Online Move In 
Rating:
2.0

The facility was well maintained and the staff are great, but there were three reason I gave below average score; 1. Not having 24 hr access or at least til 9pm. 2. The door closest to my unit that was supposed to be unlocked during business hours never was. I’m a disabled veteran with mobility issues and had to walked further because the door was never unlocked. 3. My storage fee went up twice. It was only a small amount each time but the first time was after only a few months into moving in.

ROSA Esmeria  |  Overall Experience 
Rating:
5.0

Always a helpful staff

Mark Megerian  |  First Impressions 
Rating:
5.0

The guy who attended to me and processed my storage stuff was indeed helpful and awesome. He was a "good brother" to me and I pray God to keep blessing him.

Innocente Onuh  |  Overall Experience 
Rating:
5.0

Wonderful location and facility. The staff is outstanding, very friendly and professional!!!!! They really made me fell welcomed to Minnesota.

ROSA Esmeria  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jessica lafromboise  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bengi Durgunoglu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bengi Durgunoglu  |  First Impressions 
Rating:
5.0

Thanks for letting me basically live in the storage space as I cleaned out last week. Appreciate all of your help.

GEORGE BEELER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen LeClair  |  Overall Experience 
Rating:
5.0

Staff was super helpful. They take great care of their customers!

Kristen LeClair  |  First Impressions 
Rating:
5.0

Excellent assistance!

SUSAN GREGOR  |  First Impressions 
Rating:
5.0

Unit was very clean. And our workers was very polite.and ask me did I need any help.thank you all at u haul.

Norma Booth  |  Overall Experience 
Rating:
5.0

Super helpful and friendly.

Tanya Kulyas  |  Overall Experience 
Rating:
1.0

On multiple occasions staff stated they could not find my reservation number, making me feel very insecure about the status of my belongings. Would not recommend. Damage to items in UBOX as well.

Jeanette Rupp  |  Overall Experience 
Rating:
5.0

I had an excellent experience with the people at U-Haul . I have been with this company and site for 4 years now and will remain with them. They are close to my home and is a climate controlled unit.

ROBERTA C ANDERSON  |  Reservation 
Rating:
3.0

Hello Your customer service call center does not work. When the location forwards it calls to customer call center and they tell you the sent a message to the local office but they never received it.

Jeffrey Nelson  |  Overall Experience 
Rating:
5.0

Everyone has been very helpful and courteous

Marsha Salayi  |  Reservation 
Rating:
5.0

This was all last minute planned and uhual was very patient and helped!

Chantel Skala  |  Overall Experience 
Rating:
5.0

Took the extra time to ensure the UBox hasp was replaced to keep our goods safe during shipmnt

LeRoy Miller  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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