Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mr. Blake, was great! Very kind and professional. Booking was a breeze as well.
The truck ran smoothly and no issues.
Moses Mhayamaguru
Rating:
1.0
Customer did not leave a comment.
Steve Schley
Rating:
5.0
Everything went well.
Carlos Rivera
Rating:
5.0
Customer did not leave a comment.
Duane Hebert
Rating:
5.0
The staff here are great! Always on top of their game! Very nice and super helpful. As long as we don’t have to wait in line, we are in and out in no time at all! They really do a great job at this location and because of this, we don’t go elsewhere.
scott bruce
Rating:
4.0
Customer did not leave a comment.
Brian Cada
Rating:
4.0
Customer did not leave a comment.
Perrie Garland
Rating:
5.0
Customer did not leave a comment.
Fred Jensen
Rating:
5.0
Customer did not leave a comment.
Andrew Bakken
Rating:
5.0
Customer did not leave a comment.
rick Anderson
Rating:
1.0
I was told that somebody would call me ahead of my appointment, which they did not. I did receive an email stating to pick up my rental after 4pm. When I arrived around 5:30pm (which was after the 4pm I was told), there was not the size rental vehicle I had reserved on the lot. I was told that there was an "emergency" and my vehicle was given to somebody else. I was forced to settle for a smaller truck and was unable to fit all my items in the smaller truck. I was "compensated" by giving me the price for a smaller truck. This was incredibly disappointing and caused me a lot more stress.
brian smith
Rating:
5.0
Customer did not leave a comment.
Danielle Behrends
Rating:
5.0
The guy that checked me in was training, he did really well considering. The guy that was training him was also great. He double checked their work and helped speed up the process where he could without impinging on the other person's training.
Drop off was really quick and easy. Overall the best uhaul experience I've ever had.
Kayla Behrman
Rating:
5.0
Very quick in and out!! Easy to work with definitely will be back
Dan Fisher
Rating:
4.0
Customer did not leave a comment.
Robert Gutierrez
Rating:
5.0
Customer did not leave a comment.
Jermico Amon
Rating:
5.0
Staff very good and helpful
ahmed alnadawi
Rating:
5.0
Have more staff, so folks don't have to wait 25 minutes to check out.
Herbert Fox
Rating:
5.0
Customer did not leave a comment.
James Platt
Rating:
5.0
The trailer I had took road water in rain. The wet items were only near the door.
Benson Mattison
Rating:
5.0
Fast easy return.
Daniel Holter
Rating:
5.0
Excellent customer service. Keeps me coming back.
John Stahl
Rating:
5.0
Customer did not leave a comment.
James Theis
Rating:
5.0
Customer did not leave a comment.
Gerald Nelson
Rating:
5.0
Customer did not leave a comment.
Dru Larson
Rating:
5.0
Customer did not leave a comment.
Chanda Ounkong
Rating:
5.0
Customer did not leave a comment.
Ryan Hegge
Rating:
5.0
Customer did not leave a comment.
Mary Hansen
Rating:
5.0
Customer did not leave a comment.
Kevin Hawkins
Rating:
5.0
Customer did not leave a comment.
Madhu Nagaraj
Rating:
5.0
Customer did not leave a comment.
Rick Lowrey
Rating:
5.0
Wayne was very helpful with our transaction and also helped with info on hiring someone to help in our upcoming move.
Jeff Suhr
Rating:
5.0
The team at this location is second to none. Always friendly, always helpful, and make you feel appreciated for being a customer.
Dru Larson
Rating:
5.0
Customer did not leave a comment.
Thomas Brunette
Rating:
4.0
Customer did not leave a comment.
Cory Markham
Rating:
5.0
The employee, so helpful. Very good communication
Dhyaa saied
Rating:
3.0
Customer service training for your employees.
Miranda Beeman
Rating:
5.0
Customer did not leave a comment.
Mark Hansen
Rating:
5.0
Customer did not leave a comment.
James Myhrwold
Rating:
5.0
Gentleman who checked me out was very knowledgeable and helpful.
David Johney
Rating:
5.0
Customer did not leave a comment.
dennis Denzer
Rating:
5.0
Waiting lounge would be nice.
EDWARD ESTER
Rating:
5.0
Customer did not leave a comment.
Tina Wojtalewicz
Rating:
5.0
Customer did not leave a comment.
Peter Svendsen
Rating:
4.0
Customer did not leave a comment.
Steven Dubois
Rating:
5.0
Customer did not leave a comment.
rich grever
Rating:
5.0
Customer did not leave a comment.
GLEN FIKSDAL
Rating:
4.0
Customer did not leave a comment.
Jon Neubauer
Rating:
5.0
Customer did not leave a comment.
Keith Vale
Rating:
5.0
Customer did not leave a comment.
Michelle Lee
Rating:
1.0
Customer did not leave a comment.
Kadijah Howell
Rating:
5.0
Customer did not leave a comment.
Guy Gallaugher
Rating:
5.0
Our entire rental experience was smooth and efficient. All employees we interacted with were very friendly, experienced and professional. I would highly recommend this UHaul location for your trailer rental needs.
Gay Reed
Rating:
2.0
This place sucks!
Thomas Walstrom
Rating:
4.0
Customer did not leave a comment.
Edith Goldammer-Moffit
Rating:
1.0
Location rude and rental was delayed 5 hours
Vincent Hoover
Rating:
5.0
Customer did not leave a comment.
Shawn Weinke
Rating:
5.0
Friendly easy-going staff.
gunnar soroos
Rating:
4.0
Customer did not leave a comment.
Kenneth Heppelmann
Rating:
3.0
Customer did not leave a comment.
Derek Gahimer
Rating:
5.0
Customer did not leave a comment.
KAREN KLITGAARD
Rating:
5.0
This is always my preferred location when I need a truck or trailer. Always satisfied in all aspects!
Bonnie Johnson
Rating:
5.0
Super friendly and helpful staff!
Susan Aguirre
Rating:
1.0
What a scam. Truck was towed without my knowledge for a lost key that was reported 2 times. I made 3 trips to the store to speak with the manager and all 3 times he wasn’t there and never returned my calls. I am disputing the chai for behicle damage and tow charges that I was never informed about.
Maureen Brickley
Rating:
4.0
It was a little challenging getting in as another customer was blocking the only way in. We had to wait to get in but not very long. Would suggest better in/out space & directions if possible. There is a lot of empty space between U-Haul and the neighboring business but maybe that space can’t be used. Great experience overall. Did mobile check in but staff were quick to help facilitate the process to move even more smoothly and quicker.
CARLA LUNDEEN
Rating:
3.0
Customer did not leave a comment.
Mary LaChapelle
Rating:
5.0
Customer did not leave a comment.
James Papanikolaou
Rating:
5.0
Customer did not leave a comment.
Jen Neylon
Rating:
5.0
Customer did not leave a comment.
irene staloch
Rating:
5.0
Customer did not leave a comment.
DAVID HASS
Rating:
5.0
Customer did not leave a comment.
Charles Amlaner
Rating:
5.0
very helpful and knowledgeable employees
Duane Rich
Rating:
4.0
Customer did not leave a comment.
Luke Mattheisen
Rating:
5.0
Customer did not leave a comment.
DANA HLEBICHUK
Rating:
5.0
Person was out to the truck to help me before I even got out of the truck!
Carlyn Hinds
Rating:
5.0
Customer did not leave a comment.
James Seger
Rating:
3.0
Customer did not leave a comment.
Jarred Mattison
Rating:
4.0
The staff with whom I work were very pleasant, gave me confidence that they could do the job. The technician tried to work with VW to connect the lights via flicking a switch (my terminology) in order to save me money/time; VW indicated they were unable to do this without doing a full work-up. The U-Haul tech did the work necessary using U-Haul techniques -- thank you.
Joanne Sandstorm
Rating:
5.0
Customer did not leave a comment.
KWASI KYEREMEH
Rating:
5.0
Customer did not leave a comment.
Margaret Moutvic-Wasz
Rating:
5.0
Customer did not leave a comment.
Jon CHRISTENSEN
Rating:
5.0
Customer did not leave a comment.
Melissa Salem
Rating:
5.0
I didn’t even have to go inside as they came out to me and made the return process quick and efficient.
Steve Teget
Rating:
5.0
Speedy and professional service. I’ll go to U-Haul anytime I need a rental truck. Keep up the good work
Mo Sharif
Rating:
1.0
I sent a complaint to the manager of this location and they where not concerned at all about my one way trip truck rental that was grossly overpriced.
Shauina Bell
Rating:
5.0
Customer did not leave a comment.
Jason Hampton
Rating:
5.0
Customer did not leave a comment.
Tony Wells
Rating:
5.0
From booking to delivery, everything was excellent. Highly recommended!
Ayodeji Oyebola
Rating:
5.0
Both employees I worked with did a great job. Reservations online was easy too. Thanks!
Duane Jones
Rating:
5.0
Customer did not leave a comment.
Steven Wade
Rating:
5.0
Customer did not leave a comment.
Matthew Stover
Rating:
5.0
I made my reservation online in advance, which made it easy to confirm and proceed on the morning of equipment pickup. The man who assisted me was very congenial and helpful. I have rented trucks several times from this Rochester, Minnesota location (Civic Center Dr) and recommend it to anyone needing to rent a truck. Their equipment is always well-maintained and their staff is exceptionally helpful.
KATHLEEN O'CONNOR
Rating:
5.0
Customer did not leave a comment.
GREGORY MILLER
Rating:
5.0
Customer did not leave a comment.
Joan Hinds
Rating:
5.0
Customer did not leave a comment.
dennis Denzer
Rating:
5.0
Customer did not leave a comment.
Jeffrey Manuell
Rating:
5.0
Customer did not leave a comment.
Nathan Rider
Rating:
5.0
Great service. Friendly employees.
Tyler Zunker
Rating:
5.0
Super friendly staff and very accommodating. Showed us many options on storage units to use, even from other locations. Had a sliding door in front of our unit that they allowed us to back up to and open to have easy access to the unit. Definitely recommend.
Matthew Stockemer
|
First Impressions
Rating:
2.0
Over priced units especially with access hours only until 7pm.
LE'SHA BOYD
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Roxie Danielson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BRANDAN SCHLEICH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth Kempe
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Albert Vandemmeltraadt
|
Overall Experience
Rating:
5.0
Great personal
A real credit to the company
Albert Vandemmeltraadt
|
Online Move In
Rating:
2.0
The facility was well maintained and the staff are great, but there were three reason I gave below average score;
1. Not having 24 hr access or at least til 9pm.
2. The door closest to my unit that was supposed to be unlocked during business hours never was. I’m a disabled veteran with mobility issues and had to walked further because the door was never unlocked.
3. My storage fee went up twice. It was only a small amount each time but the first time was after only a few months into moving in.
ROSA Esmeria
|
Overall Experience
Rating:
5.0
Always a helpful staff
Mark Megerian
|
First Impressions
Rating:
5.0
The guy who attended to me and processed my storage stuff was indeed helpful and awesome. He was a "good brother" to me and I pray God to keep blessing him.
Innocente Onuh
|
Overall Experience
Rating:
5.0
Wonderful location and facility. The staff is outstanding, very friendly and professional!!!!! They really made me fell welcomed to Minnesota.
ROSA Esmeria
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jessica lafromboise
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bengi Durgunoglu
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bengi Durgunoglu
|
First Impressions
Rating:
5.0
Thanks for letting me basically live in the storage space as I cleaned out last week. Appreciate all of your help.
GEORGE BEELER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristen LeClair
|
Overall Experience
Rating:
5.0
Staff was super helpful. They take great care of their customers!
Kristen LeClair
|
First Impressions
Rating:
5.0
Excellent assistance!
SUSAN GREGOR
|
First Impressions
Rating:
5.0
Unit was very clean. And our workers was very polite.and ask me did I need any help.thank you all at u haul.
Norma Booth
|
Overall Experience
Rating:
5.0
Super helpful and friendly.
Tanya Kulyas
|
Overall Experience
Rating:
1.0
On multiple occasions staff stated they could not find my reservation number, making me feel very insecure about the status of my belongings. Would not recommend. Damage to items in UBOX as well.
Jeanette Rupp
|
Overall Experience
Rating:
5.0
I had an excellent experience with the people at U-Haul . I have been with this company and site for 4 years now and will remain with them. They are close to my home and is a climate controlled unit.
ROBERTA C ANDERSON
|
Reservation
Rating:
3.0
Hello
Your customer service call center does not work. When the location forwards it calls to customer call center and they tell you the sent a message to the local office but they never received it.
Jeffrey Nelson
|
Overall Experience
Rating:
5.0
Everyone has been very helpful and courteous
Marsha Salayi
|
Reservation
Rating:
5.0
This was all last minute planned and uhual was very patient and helped!
Chantel Skala
|
Overall Experience
Rating:
5.0
Took the extra time to ensure the UBox hasp was replaced to keep our goods safe during shipmnt