No check over of the truck was performed, it was full of debris and never cleaned
Toby WCustomer Reviews for U-Haul Moving & Storage of Rochester South
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My new storage is.ki d of on side hill so it's a little awkward entering it
Mike R | Overall ExperienceSome of your staff are not friendly.
Moses D | Overall ExperienceOnly issue to mention is the outlets for maintaining battery in rv is installed upside down. But great experience using the facility.
KEVIN P | Overall ExperienceThe staff was above and beyond to help me to get a storage unit, show me the facility and answer all my questions. I had a premium customer experience. I would definitely recommend this service.
Leticia S | First ImpressionsThey did a great job , very helpful
Sawsan E | First ImpressionsRojelio was great, especially since I am pretty inept with my phone. Smiled and was patient with me.
Richard l | First ImpressionsIt got pretty icy in the area but felt secure.
Laura E | Overall ExperienceCalled to change to a different unit. The man on the phone made me so uncomfortable calling me “dear” (come on in dear, we’ll take care of ya) I completely changed my plans and never did the move-in. When I rented the truck on the other side side of town, the guys there were fantastic! They were friendly, helpful, and efficient. The guy at the south side storage units was just plain creepy.
Donna E | Online Move InMaybe in the future the staff could walk customers through the security with the pass card to ensure 1 that it works and 2 tto ensure the customer understands the in and out procedure and the enabling and disabling alarm system. It took me a while to figure it out
SANDY o | First ImpressionsI loved your storage unit and had the perfect setup. I stored my Yamaha Motorcycle with no problems. Mustaf got me set up with my storage unit...he was legit. Best employee there hands down. I went outside one morning to get my motorcycle out of the storage unit to get it ready to pull out for the season, and was shamed by Summer for Storing my motorcycle indoors. I had no fuel in it and had it winterized. She said..."lets get you an outdoor storage unit...RIGHT NOW!! and yelled at me. I was disguted with how she treated me. I stopped paying for the storage unit and expected it to go to collections. Savanah called me with a settlement offer and was very pleasant...so I took the offer. I had the perfect storage unit and I love the facility. I am extremely dissapointed as to how it all turned out...I wish I had that storage unit back, however, I refuse to give my business to someone who treats their clients so unprofessionaly.
PHILIP W | Overall ExperienceOn the day I came to unload my storage unit, there was a lock placed on my unit for unpaid balance. My account was on auto pay and was not overdue. I had to have the staff remove the lock which set me back moving all my stuff into my house. When I had emptied out the unit, I came and spoke to the manage and told him I wanted to close my account. He asked me to write my information on a post-it and he would close the account. Four days later, I was charged for the month of November. When I attempted to contact the local UHAul place they kept disconnecting my call, this happened 4 times. I finally had to call the corporate number who connected me with a person at the local store. I recognized her voice as the person who hung up on my earlier. She assisted me in closing my account and crediting my money back. This storage unit was expensive, I was really frustrated with how I was treated and the lack of respect in both instances. I would likely not recommend this place to anyone or use this storage unit again unless some sort of restoration for treatment happens.
Steven B | Overall ExperienceI requested a move out online on October 22nd. It wasn't processed until October 27th and after I was charged for another month while I was already moved out.
Anthony K | Overall ExperienceVery clean, well lit, secure friendly staff felt very comfortable with my my things being safe and felt very comfortable when entering and leaving. Definitely recommend if you have any storage needs. This is the place. Rick from Minnesota
richard b | Overall ExperienceSummer was extremely professional. I originally made reservation online 10/2/2023 and thought everything was fine. 10/6/2023 got email asking why I haul lost my service because I didn’t move in. Called and Summer helped me, my reservation was nowhere to be found. I went after work to do this I person, she was already helping another customer who had similar experience. Standing there waiting for her to help me listening to Summer handle the customers issue I felt pleasure to see how she dealt with this. Since and after Covid I’ve dealt and seen nothing but trouble with customer service, she’s definitely a asset to your company.
KEVIN P | First ImpressionsSince the new manager, Summer, took over last spring, this location has improves significantly. It has been cleaned up and the help recieved is outstanding.
Jane G | Overall ExperienceI checked in completely online, but I still had issues once I arrived at the facility. Once I took the lock off, my alarm kept going off, so when I tried to enter my code, my code said I was not done with the check in process which I was. Other than that the whole process was easy and simple. All of the employees were very nice and helpful.
Stacy B | Online Move InVery clean, very comfortable, staff helpful and friendly. Easy In/Out. Wish I could have kept my storage unit.
JAMES L | Overall ExperienceThe bathroom by the freight elevator needs to be cleaned. But rest of facility is very clean.
SCOTT S | Overall ExperienceStaff was always friendly and helpful,my stuff was safe.
Judy B | Overall ExperienceAll office workers so nice to me,
Deming L | First ImpressionsI am happy with everything I see and do.
Moses D | First ImpressionsIt is the best place to keep belonging safe and secure. I will recommend the storage units for everyone I know. Thank you.
ZENI A | Overall ExperienceNice facility, with hod options for storage. Worked out great for me!
Steven V | Overall ExperienceCustomer service phone is horrible
lynn S | First ImpressionsU-haul Rochester was incredibly easy to work with in our daughter's move. I can't thank you enough for allowing her to move into a larger space, free of charge. You provided moving carts, an elevator and easy to use loading. If I could give you 10 stars, I would! Thank you!
Patty C | Overall ExperienceThere’s not a lot of works so you have to wait in long lines when you want to speak with someone. One time I was there and it was only one worker found everything. This place needs more staff because the staff here looks like they could use more people other times I came there where two people and the lines where still long. But the staff members I have in counter are very nice helpful and you can tell they will help you if you need it
Zoey M | Overall ExperienceWe had to change the size of our unit, your team understood the problem and let us exchange for a larger unit. Very friendly and accommodating staff.
Patty C | Online Move InEmail was not clear on what site was drop off vs storage. Team was friendly, but check-in took a long time. After equipment drop-off, I received a call stating the coolant cap was missing and I needed to return it. As a young woman, I have no clue what that part actually is and felt offended that I was being accused of stealing it.
Taylor F | First ImpressionsReally need to be open later at least one night past 7pm 😏
gail C | First ImpressionsSome trouble with the key card access. Hopefully that is just a minor temporary glitch
TIMOTHY M | First ImpressionsVery helpful staff
Jeffrey G | Overall ExperienceAppreciated the easy accessibility with the loading dock and the multiple carts for moving items. Thanks
mark m | Overall ExperienceThis entire experience was a nightmare. We rented a storage unit and the staff has been stalking me about when we are moving into it since.. I wasn’t aware I had to keep the staff appraised of when we are using a unit we are renting. They literally won’t leave me alone and are threatening of renting it out from under me. Everyone that works for this company is incredibly unprofessional and we will never be back. The regional office is a nightmare. I have never had a more horrible experience.
prity k | Overall ExperienceGreat staff. Very helpful. Went above and beyond with their service. Love this UHaul location and would recommend to others.
Zachary L | Overall ExperienceIt's a clean and secure place to store your stuff.
MARY M | Overall ExperienceAwesome place awesome people and very clean! Will come back
Summer H | Overall ExperienceStaff was awesome
christopher w | First ImpressionsThanks
Todd J | Overall ExperienceThis was the best experience I’ve had with uhaul. Summer was extremely professional and helpful!!
Gina C | First ImpressionsFor the duration of my rental, the security gate was nonfunctional or just left open. When I started my contact, I was assured there would be a remote gate opener provided. After several requests over months, the remote was not available or not working. No apology or accommodation was offered. On each visit when I inquired, staff was always hard to find and not helpful when I was able to find someone. Parking spot was very difficult to maneuver my trailer into due to the tight clearance side to side as well as the limited turn radius. Parking spots were poorly maintained with a lot of junk and what apparently is building materials being stored there. Very disappointing for such a new facility. Will look for something else next season.
Fred B | Overall Experiencethe attendant was very knowledgeable helpful and informed me if everything I needed to know.
Todd J | First ImpressionsLots of knowledge
Christopher K | First ImpressionsMustaf is the man!
PHILIP W | First ImpressionsLocation perfect and staff helpful if there were any problems.
Jane G | Overall ExperienceStaff person was most helpful.
Shawn B | First ImpressionsAll good
FREDERICK S | Overall ExperienceI appreciated the staff when I checked in more than the one when I left. The first staff was upbeat and positive the one on check out was more irritated and not nearly as friendly.
Shane S | Overall ExperienceStaff wasn't as friendly as old staff was. They seemed annoyed when asked a question.
scott b | Overall ExperienceEverything went better than I could have hoped.
Allison D | First ImpressionsFelt like only one person running the place as trucks were backed up for turn-in. Probably could add staff, but I know this is an issue everywhere right now. Kudos to fella who was on duty as he did keep things moving.
charlie s | Online Move InThe facility looks very nice and the features are good. The staff member that helped me was less than helpful. I asked him a few questions and he didn’t provide very good answers or would say “I don’t know”. He then rented me a space that was occupied. So I asked him about it and he switched me to a different spot. That spot too was full. I again asked him and he said “I wasn’t sure which of the two were open” so I was moved again and was able to get into a spot.
Mike S | First ImpressionsRented a trailer and storage unit. The trailer smelled so bad. And when we went in for the trailer the staff acted like they had better things to do then help a customer.
suzanne w | First ImpressionsWhomever was working with us on 7/7/2022 at 6:30pm went above and beyond what I would expect from any employee anywhere. He was so kind and so helpful and didn’t make me feel foolish for not knowing what time we could come in. He really is awesome and I’m glad we were able to meet him and work with him. He deserves a raise!
Alicia L | First ImpressionsHigh turnover in staff which unfortunately leads to errors and issues. I had one staff member didn't know how to refund my CC for unused boxes. Another staff member at same location missed my reservation for a truck, then I had another on site staff reserve for me and they STILL messed up. The store manager needs to do a better job of preparing their employees.
Heather J | Overall ExperienceMade reservation online and they said they couldn't fulfill my order. Staff knows all the details. I moved out my storage bin today after this experience. Would not recommend this location. The one on Civic center drive is amazing amd helpful.
JASON S | Overall ExperienceThe employee overslept so the store was not open. We had to drive to another uhaul store and they made the reservation for us. Got our rv parking spot but someone had left their camper in it. So we have to return tomorrow after they tow it out hopefully. Very stressed since we have to leave town(husband is an otr truck driver) and we have nowhere else to store our pickup. Also cannot reach store by phone. Wait time message said it would be over an hour wait.
JASON S | First ImpressionsWe always feel we can trust U-Haul storage and moving products/services. Thank you for helping us continue trusting your company.
Melissa B | Overall ExperienceTad is awesome
taze q | First ImpressionsVery clean and safe!
Chris M | Overall ExperienceI had a very difficult situation. U haul employees helped me tremendousely. Thank you Ernesto for helping me. And for being so courteous
Deborah S | First ImpressionsTad did a great job of explaining everything and walked us through the scanning process. He showed us the unit and made sure we were satisfied with everything. This is a nice facility with easy indoor loading zones and good size cargo elevator. You can tell it is well maintained and the employees care about the facility.
Rick S | First ImpressionsVery well taken care of facility! Helpful people and carts to move in!
John D | First ImpressionsPretty Clean facility...winter being what it is...the sprinkler system froze and broke on 1st floor during move in... the staff handled it swiftly but it was a bit unnerving not knowing if there was a fire or other issue going on. Otherwise Staff was good about explaining products and contract to me and tried to help me figure out what happened with app reservation that did not appear on record a bit of snafu with technology aspects, not a staff issue just website on device issue. Also gentleman was knowledgeable on hitch Installations so I could feel confident in requesting an one installed at another time. Thank you all and hope that buggy sprinkler system gets fixed!
Missy S | First ImpressionsVery thankful of the service and experience.... thank you
Alfred K | First ImpressionsThanks for your help
Pratibha V | First Impressionsfrom the first day I did not receive a swipe card and never was able to when I went in each time as I just being told I didn't need one though I couldn't get in after 8 without one. beginning the first month my billing was messed up because the card I used for eft was never used so I keot being billed and given late fees. you corrected the errors of late free but continued month after month and then when I canceled my account, twice btw, you did bill my card..attempted with another late fee. the storage was clean and would have been more accessible with a swipe car but the continued stupidity of every month having to call and remit further payments after being transferred to second parties and waiting 20 minutes or more..exhausting and inconvenient. you wore me out.
JENNIFER B | Overall ExperienceThanks for the flexibility and great customer service skills! Will recommend
Marissa B | First ImpressionsIra does a great job keeping units and the units very clean. Collen was very Great Manager and her locat ion has always been very helpful. Collen has done a great job after Andy was promoted. Andy has installed trailer hitches on two of my vehicles since I moved to Minnesota in January 2019 for Mayo clinic.
BRUCE P | Overall ExperienceThe automatic sliding door to the storage was closed and locked. The doors to the indoor unloading bays were closed and not working at all. Cords across the floor made it very difficult to keep things on the carts.
Coleton A | First ImpressionsThis is probably the worst experience I've ever had with the company. This is supposed to be the newest facility and a secured unit and even with that someone was still able to break into my storage unit and nobody had informed me about the alarm being triggered and I found out 4 days after my stuff was stolen that the alarm was triggered and no employees had contacted me to alert me. Very dissatisfied on the actions that were taken.
Kelly P | Overall ExperienceFriendly staff and knowledgeable
PATRICK O | First ImpressionsExcellent
Jason W | First ImpressionsStaff were incredibly kind and accommodating. Excellent service and impeccable facility!
Jacob P | Overall ExperienceThe facility itself was clean. One of our storage units had some stuff leftover from the previous person. Cardboard, pictures, random small stuff but thankfully it wasn’t anything gross. Other than that, everything was great so we would use again and would recommend too.
Nicole K | Overall ExperienceGreat dervice/facility.
Chris M | First ImpressionsStorage wasn’t a problem but the place smelt pretty bad and wasn’t very clean
Emma M | Overall ExperienceNo access after 10
Kirk S | First ImpressionsOverall very clean but there was a fair amount of dust and dirt on the floor on one (out of 2) of my units. Otherwise it would have been 5 stars instead of 4.5. Other than that, it’s been great. Even being on the 3rd floor, the available flatbeds and wider elevator make it a lot more bearable and easier.
Nicole K | First ImpressionsAndy and his crew are terrific. It was a seemless rental and return for us! The location is very convenient. They were able to be flexible with our storage and rental needs. Much appreciated!!!
steven g | Overall ExperienceThis was our first experience with renting storage, I paid 100 a month for 11 months.. Several months into our rental we went there to obtain our winter coats. MICE had gotten into everything! When we rented the unit the staff failed to put some rodent poison in our unit. I talked the guy into putting it in the unit when we discovered the mice. When we returned for rest of our items it was HORRIBLE. A live mouse was in our unit. They ate 6 winter jackets, ate into our leather couch and chair. Beautiful towels and home decor ruined. An area rug was filled with a nest and wet urine. Numerous notes are left in our account and staff aware but NO call yet from the general manager after 5 days of waiting, I certainly pray they plan to compensate for all of these damages. I have many pics as well as some of their staff took pics too. Devastating and very stressful. My young son has lost many many belongs at an already stressful covid year.
PAMELA P | Overall ExperienceAndy and his team are very knowledgeable and provide excellent customer service. The storage facility is safe, secure, clean and easy for moving in and out. I am very happy that I had a storage unit here.
Kathleen L | Overall ExperienceAndy and the staff at the SW Uhaul in Rochester are awesome. They always go the extra mile to help me and my clients out. Big thank you and we will see you the next time:-)
James A | Overall ExperienceReally convenient and secure
Michael M | Overall ExperienceI waited for someone to come into the store where I had waited 15 minutes to close out my unit. No one did show up so I left. Only problem I had there. Guys were very nice and friendly.
Lori E | Overall ExperienceAndy walked with me to demonstrate how to access building and storage area. He spoke clearly and patiently to make sure I understood the process. Nice guy!
Diane P | First ImpressionsThe employees were helpful and friendly.
Monte P | First ImpressionsVery helpful and efficient. Thanks!!
James A | Overall ExperienceAs always, Andy and his staff at the SW Uhaul office were kind, considerate and very helpful.
James A | First ImpressionsIt was nice having a covered spot for our RV. Pretty good rate. People were nice, but most of the time there is only one person working, so it’s hard to get someone to help you if there is another customer. It would be nice to see more help. Other than that, it was a place that was secure and we felt comfortable having our camper stored there.
Douglas L | Overall Experiencei will be coming back very clean place
Louis W | Overall ExperienceWe used you guys before to move stuff to South Dakota and you never cost as much as you did. Went from like maybe $80 to 250 dollars that not right. Plus the one I reserved at said I could take one cause it was put wrong. Wasn’t a great experience and felt like I was priced gouged.
JOSHUA B | Overall ExperienceNice place friendly staff.
Nathan O | First ImpressionsYou made this move an efficient, professional and friendly experience for our whole family. I don't think we could have accomplished it without you Thank you so much.
Gillian K | First ImpressionsI had found rice and pieces of fluff from something all over boxes and furniture I had in the unit when I started moving things back out of the unit. I then realized mice had been in there after I moved a basket of clothes to the house I moved into and found mouse droppings and a nest hidden on the middle of the clothes, as well as napkins, a bag of rice, and furniture chewed on to make a nest. Mouse droppings were also on multiple other items. I ignored it at the moment because I was just trying to get the move done but I really hope this issue gets fixed for the next person who uses these storage units..
Stephanie D | Overall ExperienceI love how I could do everything online. Only took me a few minutes to get everything in and get my locker assignment. The inside folks are very awesome friendly whenever I stop in for supplies.
Matthew W | Online Move InI was very disappointed that the last month of storage was not prorated. Apart from that, it was a great experience.
Verlyn B | Overall ExperienceMove out process was not very smooth. The online process didn't seem to work at all and it took two calls to get my contract closed out. Other than the move out process, it was a good experience.
heather p | Overall ExperienceStaff was very friendly and helpful. Willing to listen and assist with my concerns.
Doug T | First ImpressionsI will always use Uhaul
Louis W | First ImpressionsStaff were courteous and ready to help
Nathan O | First ImpressionsVery good 👌
Jaime C | Overall ExperienceGreat customer service! Moving issues were lessened by the help of U-Haul. The only wish I would have had was to have the ability to extend my truck rental.
Lori s | Overall ExperienceThe best storage facility I have ever used (5) and the staff first rate. Cleaner than my house ! Thank you
Mary N | Overall ExperienceWhen speaking with someone about processing my move-out request that was placed 12 days prior, the representative I spoke with was very brash. During the call it dropped due to poor cellular connection, and when I called her back, she yelled at me for "hanging up on her" and told me not to do that again. I explained that the call was dropped and I did not hang up on her. She was not apologetic and treated me poorly.
Christopher L | Overall ExperienceThe humidity seemed less than at our previous storage facility
HERBERT R | First ImpressionsAwesome service and practical
Jose P | Overall ExperienceAndy and Zach have been very professional and very helpful. They are knowledgeable, experienced, and responsive. They are also very hard working, good communicators, and very customer focused.
Robert W | First ImpressionsWell done on all accounts.
William K | First ImpressionsThere was a lot of confusion as the RV covering units were not numbered. It would be such an easy fix. Also the unit I had signed up for had another vehicle in it. So, I was given another one after the staff figured out which number that one was. The female staff was very helpful and worked hard appearing to be the only staff member there to assist customers.
Vicki M | First ImpressionsI really appreciate the staff at both uhaul places here in Rochester Minnesota. The staff was very helpful in explaining what I would need and helping me get the uhaul and storage that I needed. The customer service is off the charts they really have the friendliest most welcoming staff and I loved that about my visit. No inconvenience. No disrespect. No waiting. Even with the covid-19 going on they remain to maintain excellent business and I salute and thank you guys.
Christopher S | First ImpressionsI was not pleased with one of the employees at the time of check out. All others were excellent. It came down to buying back unused boxes. I would like to explain over the phone.
Deniese J | Overall ExperienceIt was very fast and easy. And I know why U-Haul’s been around for such a long time you guys are professionals at this industry
Steven K | First ImpressionsManager of store is top notch.
Kevin P | First ImpressionsI like it.
James T | First ImpressionsService was excellent! I really like that there is an indoor loading/unloading area. Carts are provided & the security system is great! Reserving a unit was easy and the place is very clean.
Lori s | First Impressions