The light was burned out in our unit. We mentioned it to the front desk, but they didn't get to it within the hour we were there unloading.
Richard B | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Roanoke
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very organized staff, friendly and polite.
alice r | First ImpressionsGreat staff!
GARY D | First ImpressionsInitially the storage unit was damaged and difficult to access. I moved to another unit which was fine. Staff were friendly and understanding the entire time.
KEEYA V | Overall ExperienceThank you for storing my stuff, but I think that it is now time for me to either take it out or just get rid of the things that I have in there, Mahaloz for years of service👍🏽🤙🏽
patrick k | Overall ExperienceRichie and his wife provide outstanding customer service !!
RICARDO B | First ImpressionsTrevin and Rebecca are so fabulous and give the best customer service. It will be sad once we moved into our new home and do not see the staff regularly.
danelle k | First ImpressionsThe website works great and is easy to navigate. Rebecca and her crew are all friendly, helpful and professional.
David K | Online Move InAwesome customer service and support.
victoria T | First ImpressionsThe staff was genuinely nice and thoroughly helped with all of my needs and concerns
Rikkita C | First ImpressionsThis has been my BEST uHaul experience in my twenty years.
Pamela N | Overall ExperienceLove the staff very helpful and great customer service
Carolyn M | First ImpressionsOnsight managers, Richie and Rebecca are the nicest folks and so accommodating. I knew nothing about the area and they made a very stressful time much better. I felt calm and understood. They are very kind and the facility is clean and cool. Rebecca went out of her way to help me navigate my unload and loading process. Still not done, on my end, but they are awesome. Glad to have my things shipped to their facility. Some times you just aren't sure where the move takes you. Thank you Uhaul in Roanoke, Tx.
sharon c | First ImpressionsN/A
william a | First ImpressionsThank you!!
Douglas D | Overall ExperienceI give the rating because this place is always muddy, drainage is an issue and there is no asphalt or concrete, Which makes it loading and unloading difficult. There is a rise to get into the storage so dolly and other moving equipment are useless. Never using this place again. People are nice enough, but I’m paying for storage and this was not easy.
David T | Overall ExperienceEveryone was phenomenal all I came in contact with Thank you so much for simple humanity
Tiara W | First ImpressionsThe best customer service I’ve had in a long time.
Jill H | First ImpressionsAlways a pleasure to deal with the staff, easy access, clean.
Thomas W | Overall ExperienceAbsolutely fantastic. Best U-Haul in town. Manager Rebecca and her husband were great. Helped with anything everytime I asked. Will definitely be back.
Carlos C | Overall ExperienceThank you Rebecca! You really went above and beyond in helping us with the Anglia car!
Gary D | First ImpressionsVery friendly
Harvey M | First ImpressionsCustomer service was excellent!
Brian F | Overall ExperienceRebecca is very helpful and knowledgeable for what I was needing
Kenneth D | First ImpressionsOn-site Manager was awesome! SHE WAS SUOER HELPFUL AND WENT ABOVE ABD BEYOND!
Gary S | Overall ExperienceThey all ways was very helpful even after hours.
Norma S | Overall ExperienceI reserved this online and when we got there it was a gravel muddy road in front of the unit.(no asphalt or concrete) then, it had an 8” step up into the unit from the gravel… this is not good for heavy, large or bulky items needing a 2 or 4 wheel dolly. It an older facility asking for top dollar…if I wasn’t so old and tired we would move to a more user friendly facility.
David T | First ImpressionsAfter several changes and a couple of issues that were a little concerning but we're resolved in the best way Uhaul could do. They did the best
Ramsey C | First ImpressionsThey were AMAZING. The people there are wonderful and helpful. Cheap compared to the competition, and very very well secured. I would rent again in a heartbeat.
Nolan H | Overall ExperienceRebecca went above and beyond the call of duty and I appreciate her customer service
alisha a | First ImpressionsVery friendly and helpful.
Paul J | First ImpressionsOwners and staff are very friendly and helpful and the facility is dry and secure
Kent A | Overall ExperienceThe owners were both very friendly and accommodating.
ROBERT G | Overall ExperienceI have never received customer care like I did here! Richie & his wife are the absolute best. They are friendly, helpful and resourceful! Richie went beyond the call of duty to help me when U-Haul didn’t and still haven’t so I will forever be grateful. I would recommend this location to anyone & everyone moving to or from!
Tiffany C | Overall ExperienceI like the location and the owner was very friendly and understanding.
Sheila J | First ImpressionsRebecca gave excellent customer service.
Jesus E | First ImpressionsThe team at this U-Haul & Storage facility was excellent. Very happy and will recommend and use again when the need arises in the future!
Matthew C | Overall ExperienceRebecca and U-Haul Moving & Storage Of Roanoke are very accomodating and offer a great variety of services. I highly recommend them.
Lyn K | First ImpressionsRebecca is so friendly and very helpful!!
Kelsey H | First ImpressionsRebecca was awesome
Lea L | First ImpressionsI asked someone to contact me by phone to make sure that the move out was correct. But nobody called me so I had to call back in to the Support Center.
Martin M | Overall ExperienceCould not have been easier or more pleasant.
Gary S | First ImpressionsRitchie and Rebecca are great! They’re easy to work with and very friendly.
Corbett W | First ImpressionsThe staff was very friendly and helpful. They were able to help us quickly and we were very satisfied with their pricing.
Jamie H | First ImpressionsFilthy!! Our Unit, #110, always had standing, muddy water right in front of it. Moving in and out all our shoes & vehicles got dirty. Smell is horrific too. Website pictures are very misleading!!! For our move out on 2/20/22, there was trash everywhere in the row of our unit - including: nails, shrapnel, and re-bar. We had to get a locksmith from Michael's Keys to sauter off our lock, and he said it was the most run down U-haul facility he had ever seen. Our rolltop door had more than half of the weather stripping missing off the bottom of the door; therefore, any rodent could have easily sought refuge in our mattresses. Please send someone from corporate to audit this DUMP!!! I took pictures. I'm telling/showing anyone that will listen just how awful this property is. Waste of money!!
Dustin A | Overall ExperienceThe folks are awesome. Store was clean, general condition of the facility is neat and easy to navigate.. My "24 hr access" wasn't available, I swiped my card over and over again and finally somehow the gate opened! Then I get to my unit a little after 4àm. Everything I own from my little apartment is in my pick up. I'm ready to unload and then get on the road Heading for Mississippi for work! But unfortunately there was a lock on my unit😕. So much for trying not to pay the month to month rate at my complex, I start brain storming about what to do cause I really don't have the money.. so I head to the gate to get ready to possibly roll the eviction timing dice.. Now I'm at the gate, made sure my load didn't shift so I can safely navigate my way home.. Can't get out... I will spare u the details, but literally had a melt down, I felt trapped, I felt duped, most of which is totally on me and typically I'm stronger than that but I'm literally at one of the lowest points of my life. Again nothing that's y'all's fault but damnit this one in a million experience just plain hurt more than it has upset me. In closing Im a returning customer for a reason. And I know this isn't the norm, and I know y'all do right and make right. Out of respect I chose to type, I was uncertain if I called if I would be upset and speak harshly or have an unpleasant tone or if I would just busy out crying lol.
Arnold L | First ImpressionsUnit had holes in backwall. Mice had been getting in thus mouse traps. Unit wasn't swept out before renting. Had to make room for storage at sons which is what I was trying to get away from since there was no room.
Jeffrey M | Overall ExperienceUnit back wall overhangs cement flooring. Mice trap in unit. Experienced mice chewing on boxes and my belongings. Can't move anything of value into unit.
Jeffrey M | First ImpressionsThe problem is the entrance - the hill is steep which enters on 114. The road on the hill is in major need of maintenance- repair!
kathleen b | Overall ExperienceMuddy mess!!!! Also, I didn't know I needed to bring a broom to sweep the unit clean before moving items in. Our newly aassigned unit #110 was awful to try to move into. There were inches of standing, muddy water all the way up to the concrete edge of the unit. Our brand new, white King mattresses, leather couches, and upholstered chairs now have black muddy water stains because it was impossible to unload and place our belongings in the unit without getting our feet filthy muddy and soaking wet. I had new plastic sheeting to set the mattresses on & cover them, since the original plastic got torn during the move. Unfortunately, the movers repeatedly and unavoidably got mud on the clean plastic. I'm hopeful management will have several loads of gravel delivered/spread. The pictures of the property I saw when selecting this property showed clean, concrete paved driveways. The only positive comment I can say is the man working in the office was professional and courteous, but there was a long line of people out the office door. That poor kid was covering the entire property alone. This U-Haul facility has been neglected and grossly misrepresented and managed. I took several pictures to submit to the corporate office.
Dustin A | First ImpressionsThe staff was extremely helpful.
Patrick M | Overall ExperienceSo nice… so convenient… and informative. Very quick in assessment and taking care of all the paperwork…
Lee M | First ImpressionsI can't say that I didn't try to find a storage with no mice there's mouse poop & pee all over the boxes. A couple of staff members with blonde hair are really friendly and kind to me and I can't thank them enough for buying me time to clear out the storage.
Ethan N | Overall ExperienceProperty manager deserves a raise!!
Douglas D | First ImpressionsI would so highly recommend this place ! The staff was super helpful down to trying to help me find a place to live when I first came ! I asked for recommendations and the staff pointed me in several great directions. Move-out was a breeze and again the staff was friendly and efficient!
DEIDRE V | Overall ExperienceFriendly and professional staff with good interpersonal skills.
WADE H | First ImpressionsBoth facilities had great and friendly!
Tessa S | First ImpressionsAlways friendly thank you
david f | First ImpressionsOnly the few times I had face to face contact, they were slammed. Even turning in the cargo van on 6/18/2021, waited 15 minutes or so to o ly be told it would take at least 30 minutes before they inspect and close out reservation.
Christina H | Overall ExperienceNot the staff but the road access is not maintained, large pits and erosion , grounds around storage unit, large gravel hard to walk on and deep erosions. I would think “UHAUL” would have put the money into the grounds. My storage is temporary, but would never store here again.
Debra G | First ImpressionsRebecca and Rachel were very helpful over the phone which made moving my daughter a lot less stressful
Jordan S | First ImpressionsThe young lady that helped me was so kind. My son had passed away 2 days earlier and I was trying to get his things stored safely and she was very patient and kind they all my tears and apologies. They young man on the other hand not so much. If you could commend her for being so compassionate it would mean the world to me.
Leigh D | First ImpressionsQuick and easy move in process. Staff was prompt to answer any questions that I had. Appreciate the opportunity to do business with this location!
Gail J | First ImpressionsOnly issue I have with this facility is nobody answers the phone.
DARREN S | First ImpressionsThe whole renting and move-in process was very easy and the employee in the office was really friendly when I went to ask a question!
Taylor J | Online Move InWe dealt with Richie Wright at 1600 Mesa Butte Ct., Roanoke, Tx. We cannot say enough good things about Mr. Wright. He was friendly, helpful and accommodating in every way. We would certainly recommend him and his office to all our friends and family.
Manuel S | Overall ExperienceI moved out of this storage Dec 5, 2020. There was no lock an the door was open I asked the young man in the office if a mattress I had left could be removed at my cost he said they would just throw it in the dumpster..... now 5 months later I’m being told they are auctioning this storage off? How when it was open n unlocked and your employee ok’d 1 mattress being left to be disposed of.... over $500 in fees and some poor fool will buy on this storage that they locked an created a whole situation.... I have contacted corporate 7 times an each time told do not worry it will be taken care of.... today I got an email thanking me for my business an asking for a review..... so here we are.... bunch of scammers at this location.....
Leia K | Overall ExperienceRichie is "the man". Very helpful, cordial, respectful and friendly. Awesome guy! i have not met Rebecca yet but am sure she is equally very nice person like Richie! Thank you very much!
Ramon J | First ImpressionsNone
Alfred T | Overall ExperienceThe person that helped me was very friendly and helpful. She really did a great job.
Neri C | First ImpressionsThe folks were very friendly.
roland g | First ImpressionsVery accommodating and professional! All employees are friendly and always welcoming.
ally n | First ImpressionsRebecca is smart and friendly. The only reason I moved out was no available climate controlled unit for me.
ANDREW G | Overall ExperienceGreat service, Richie was very friendly and very helpful.
Sven H | First ImpressionsI would definitely Rent from this Location in the future.
Tim B | Overall ExperienceI really enjoyed this storage facility and if needed, I would recommend everyone who need a storage to consider this location first. The facility stays very clean and the the employee are super nice, friendly all of the times to all customers. If they can assist you. You can not find a storage as clean and nicer employees for a company.. if I was the owner, I would grant them a pay raise.. Thank you....
lopaka K | Overall ExperienceRebecca was extremely helpful and friendly! She made the process so quick and easy and took all the extra steps to make my storage experience exceed all expectations. I would definitely recommend using the Roanoke, TX location to anyone looking for a little extra space!!
Erica B | First ImpressionsRebecca & her staff were wonderful!
AMANDA S | Overall ExperienceRichie was very helpful.
PHILIP S | First ImpressionsGreat service!!!!
Eduardo R | Overall ExperienceGreat location and service! There is a lot of large water puddles on the storage property, but other than that, completely satisfied.
Robert S | First ImpressionsI always felt my storage items were secure, I was always able to access the unit. The location was convenient for me. The reason for leaving is I no longer needed a storage unit.
leo w | Overall ExperienceThe staff was very friendly and helpful.
Gerald E | Overall ExperienceGreat all the way around! Affordable, accessible, and secure. We will definitely use this location again in the future. Thank you for a wonderful experience!
Rhonda W | Overall ExperienceStaff very professional and courteous.
David a | Overall ExperienceThe new management is what I like the best. They have improved the storage facility
David F | Overall ExperienceEverything is good for me
Grace L | Overall ExperienceMy experience was excellent. The staff is professional, courteous and very helpful. They take pride in knowing the customers needs and understand that the moving process can and is a stressful one. The facility, trucks and I also used auto transport trailer were clean , organized and functioned properly. I have recommended to coworkers and neighbors to visit rhis location for their transport needs. Thank you U Haul! Edward Rios
Edward R | Overall ExperiencePrice just a little to high
Sheldon C | Overall ExperienceI have been a regular customer for over 30 years . I had my daughter go to rent small u haul to move to Austin Tx . A bill of $750 is absolutely absurd. I could have hired two men and a truck for that price . I will pay my obligations to u haul . As a father of three 18-23 Daughters , I will instruct them to NEVER BE OVER CHARGED BY U HAUL AGAIN , This will not make a dent in your business, but I will never use your company again for anything . I will also tell as many golfs in my large neighborhood right here next to your location not to be taken by your company.
RUSSELL D | Overall ExperienceThe staff has bent over backwards for me Even trying to determine why my UBOX shipment has not left Bakersfield 1 week later. I guess the Eagles song hotel California applies to my UBOX. Now the Roanoke operations is a true customer service operation. Calling me and updating me Thanks DSelf
David S | Overall ExperienceRebecca and Ritchie are the kind of employees that everyone wants to have. They made everything easy and convenient for my family. It was nice knowing with all the uncertainty of a state to state move they were there to back us up. I am eagerly anticipating the next time i have to use uhauls services because these two people left a really good impression on me. Thanks Rebecca and Ritchie. You guys are rockstars
Martin T | Overall ExperienceThis was the best UHAUL experience we have ever had.The management team and staff are friendly, professional, nice and extremely helpful. We will continue to use this facility as we have used opened and closed storage units, rented trucks and bought supplies. THe manager, Richie is phenomenal with customer service.
Christy T | Overall ExperienceThe only constructive feedback I would give us fix the road leading up the hill to your place.
David G | Overall ExperienceAbsolutely the best Uhaul in North Texas. Best customer service from the staff. Always willing to help with anything.
richie w | First ImpressionsVery good & helpful staff
Dwain T | Overall ExperienceThe staff was extremely professional and courteous. My storage unit was flooded in front of it every time it rained. Numerous times when I got out of my vehicle I stepped in small ponds that covered my shoes. My storage unit itself was more than adequate.
KEVIN L | Overall ExperienceWhen we entered the gate, we pulled through, the moving truck came through, and our friend’s truck all came through the gate with no issue. After we unloaded our trucks, we were pulling out of the property. The gate started to close. There apparently was no safety sensor on the gate and it hit our truck. It broke the door handle, rear wheel well, and scratched the paint down the side of the truck.
Jennifer P | First ImpressionsVery helpful and friendly staff.
brent h | Overall ExperienceTo whom it may concern, Rebecca and Ricky made my experience quite easy and they are truly exceptional Employees. They deserve a raise because in my opinion they went beyond to make sure everything was in order for my move. I will definitely recommend them.
Doreen G | Overall ExperienceI worked with an absolutely wonderful young lady Rebecca McClure she is definitely a great manager and I will mention this to everyone who needs assistance in moving and needing a storage.
Doreen G | First ImpressionsVery convenient
David G | First ImpressionsI am moving stuff in to my storage facility and have to tread thru ankle deep water to get into my unit.
KEVIN L | First ImpressionsOut standing service and I will recommend U- Haul storage in Roanoke Texas to my friends.
B-LINE T | Overall ExperienceNp problems encountered. All was good.
ROBERT G | Overall ExperienceThe owners were very sweetie an very nice. They helped provide excellent support when needed.
ROBERT J | Overall ExperienceGreat staff, always very helpful.
Fred L | Overall ExperienceBoth the owner and his wife were friendly and helpful.
ROBERT J | First ImpressionsExceptional customer service. Very kind, helpful, and competent.
rachael w | First Impressionsworked out great for me,close to our home,very pleased
MICHAEL C | Overall ExperienceGreat service!
Daniel D | First ImpressionsEverything and everyone were great. The staff were professional and courteous and went over and beyond being helpful. I will always use Uhaul for any moving experiences and definitely recommend to all
Edward R | First ImpressionsFantastic to work with!
Eric B | Overall ExperienceThey were extremely helpful and polite through our entire stay. I would highly recommend this facility!
Brandi H | Overall ExperienceThere should be a way to ensure or at least reduce pests. All of my belongings were full of spiders and scorpions. It’s frightening to know probably carried those into my new home.
Shahieda R | Overall ExperienceStaff was always friendly and helpful, great people. Facility was difficult to get into off hwy 114, road was rough to facility. I was in unit 0917 and some of my boxes were wet so unit leaks.
Charles L | Overall ExperienceExcellent storage unit in a convenient location. Management very helpful in making arrangements. Manager came around several times during blistering heat wave and offered us refrigerated water.
Peter V | Overall ExperienceGreat facility. Terrible road getting to it.
George C | Overall ExperienceRichie and his wife were always really nice!
Kasheva B | Overall Experience👍🏻
Noelle W | First ImpressionsWonderful customer service!
CHARLES L | Overall ExperienceGreat place.
KRYSTAL M | Overall ExperienceOverall what I expect from a storage facility, only negative is the difficult access to the large outdoor storage spaces.
Jeremy W | Overall ExperienceGreat staff. Very friendly
David F | First ImpressionsThe people are very knowledgeable and friendly, and super helpful, if and when I would use them again,
gia v | Overall ExperienceFront desk employees were extremely helpful Our storage unit was clean
Robert K | First ImpressionsFriendly Knowledgeable staff.
steve r | First ImpressionsOverall experience was convenient and each person I spoke with was courteous and did their best to answer ALL my questions! The representative on site was especially helpful and she was very friendly
Michael H | First ImpressionsFriendly, competent staff.
Steven M | Overall ExperienceRebecca and Richie were so kind and professional in helping me select just the right storage unit for my belongings. I have been stressed out from relocating. They took some of that away.😃
Sandy M | First ImpressionsWould definitely use this facility again.
Mary V | Overall ExperienceAlways a great service, the people working there make you feel good with the attention that they provide, very professional, polite, they care about your requests
Oscar O | First ImpressionsEverything was in ordered and the staff was always helpful and nice.
LARRY P | Overall ExperienceThe Management Team was extremely help and very professional and courteous! I would rent from them again whenever we need storage!
Wes L | Overall ExperienceLadies were AWESOME !
Daniel M | First ImpressionsFound holes on the wall to the outside walls. water inside the unit. found my things covered with dirt and black widows. Staff is great but their owners need to support them with needed improvements
David M | Overall ExperienceAfter the issues I had in Lubbock was refreshing to have Roanoke a pleasure
Christina H | First ImpressionsGreat. Thanks for helping me tie my washer and dryer down In my truck.
Misty C | Overall ExperienceGood clean vehicle and prompt efficient service.
Jim F | First ImpressionsIt did the job. We are happy
Misty C | First ImpressionsThe Management was very informative and polite. Couldn’t ask for any better!
John F | First ImpressionsFriendly staff. Clean facility.
Steven M | First ImpressionsRichie and rebecca were the best. My uhaul box broke and they were helpful to lock the actual storage container which held the ubox until I could empty the ubox. Thank so much for your help..
james m | Overall ExperienceThe facility was cleaned and fairly well maintained for the most part but the paving of the entry road along with the deep pervasive pools in the gravel roads between the units were a problem
LOREN R | Overall ExperienceI didn’t need to access my boxes during this period but had many communications allowing me to. They were able to move my delivery and pickup date up so I was very pleased.
Kyle H | Overall ExperienceTravel trailer for 2yrs (?). I mowed grass and weeds for the first year. Repeatedly told they did it. Not. Rent raised at least twice and I played maintenance man. Staff more than rude at the time.
Jeffrey H | Overall ExperienceThey were all extremely helpful, friendly and "went the extra mile" to assure that everything went smoothly
Susan S | Overall ExperienceAlex did a great job!! Before that Rachel was incredible! She took the time with me to answer all my questions and then some, she made me feel like I was your most important customer. She’s GREAT!!!
Wes L | First ImpressionsVery kind and accommodating. Will definitely use again for any moving related and storage needs.
Leigh B | Overall ExperienceExcellent experience. Would recommend.
tom c | Overall ExperienceOnly thing to make better would be to fix Mesa Butte street and the storage area driveways that have huge holes.
Cliffton D | Overall ExperienceSarah was awesome during a stressful time for me. Checking in and out was a breeze. Thank you
Robert K | Overall ExperienceVery helpful, friendly. Will use again
Robert H | Overall ExperienceThis facility was not clean, some of the staff were very rude, they normally park the uhaul rental vehicles in front of some the storage units which was always an issue for me to have access to my uni
JERMAINE P | Overall ExperienceVery friendly staff and plenty of moving supplies on hand.
Emerio G | Overall ExperienceHad no problems with U-Haul Moving & Storage of Roanoke.
RALPH K | Overall ExperienceGreat job
Ida C | Overall ExperienceGirls in office clueless about location and availability of spots. Too muck junk in parking area with very poor graded roads in and around. Did not feel secure for my RV. Would not recommend them!
Kevin B | Overall Experiencehelpful and attentive
ken m | Overall ExperienceAll staffs at Roanoke were nice and helpful. Absolutly, I will recommend this facility to my friends.
Kayoun K | Overall ExperienceThe access drive is very bumpy and hauling a trailer full of items is difficult not to shift the load. We were caught in the facility after 10:00, so our access code did not work for the exit.
Tim H | Overall ExperienceGreat service!
CARL L | Overall ExperienceVery nice folks, helpful, easy to work with.
Richard S | Overall ExperienceVery nice people
ANTHONY D | Overall ExperienceDoors are very hard to open. Would get locked when trying to roll up every time.
Matthew Z | Overall ExperienceVery poorly maintained as far as rodent control and rain coming into unit. Closing the unit was horrible as well. Took 3 wks to finally get someone to do there job right.
MARK J | Overall Experience